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ICICI Bank Complaints & Reviews

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Updated: Aug 25, 2026
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S
Sree421
from Mumbai, Maharashtra
Dec 2, 2019
Resolved
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I am sreejith k s. 826.0 rupees has been deducted from my account as dp chgs till oct-19) dp charges on 27/11/2019. I have never activated and used my demat account till now. There was no prior notice. I haven't received any deduction message to my mobile. I need a refund for the same. My account number is[protected].

And this demat account was given to me while i took my account saying its free of cost. I might actually have to check all my past statement to see how many times such deduction have taken place. This looks like the bank is robbing people blind.
Jan 2, 2020
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Dec 02, 2019
ICICI Bank Customer Care's response
Dear Customer,

Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
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    A
    ab#
    from Noida, Uttar Pradesh
    Dec 2, 2019
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    I am tried to withdrawl inr 15000 from atm on 09/09/19 in 10:51am. No recipt was provide and screen shows transaction declined due to insufficient balance. But amount has not been received from atm but deducted from my account. I had also ragistered a complain to icici customer care and also icici bank branch manager anoop goasain. So kindly check and arrange to transfer 15000 to my account.

    Thank you
    Iram
    Account no[protected]
    Jan 2, 2020
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Dec 02, 2019
    ICICI Bank Customer Care's response
    Dear Customer,

    Our official will get in touch with you. We appreciate your patience.

    Regards,
    ICICI Bank Customer Service Team
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      A
      arnabi09
      from Mumbai, Maharashtra
      Dec 2, 2019
      Resolved
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      I have done an imps transaction for rs. 10000 my sbi account on 01-dec-2019. But soon after i got a message from icici bank saying "imps txn ref no *97 for rs 10000.00 is timed out at beneficiary bank on 01-dec-2019 19:32:07. Txn status will be updated by bene bank in 3 working days. Although amount of 10000 inr got debited from bank account and beneficiary bank did not get credited yet.
      My concern is if the transaction is timed out, why debit from customer's account? I have dire urgency for this cash. Please refund my money as soon as possible and revert with status.
      Dec 2, 2019
      Complaint marked as Resolved 
      Beneficiary account got credited with the said amount a day after.
      ICICI Bank customer support has been notified about the posted complaint.
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        A
        amitksri
        from Bengaluru, Karnataka
        Dec 2, 2019
        Resolved
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        Resolved

        Address: Bangalore, Karnataka, 560100

        I ordered a fastag for my car ka03na1684 reg num. Money is debited but did not receive any acknowledgement for the same or application number. Ordered on 27/11/2019. Did not receive the fastag or the money back. Its really pathetic service and loss of time and money to customers. Fasstag services are not smooth.
        I am a customer of hdfc bank.
        I request either to provide me with the fastag for my car or refund the amount of 500 rs that has been debited from my credit card to be reversed. Please provide me with solution as soon as possible
        Dec 6, 2019
        Complaint marked as Resolved 
        Refund has been made
        Dec 03, 2019
        Updated by amitksri
        When will the money be reverted back if the transaction failed ?
        Dear Customer,

        We have checked our records and it states that the payment has failed. Hence we request you to apply for a fresh Fastag application. Do let us know if we can assist you with anything else.

        -Anay
        HDFC Bank Customer Assistance
        amitksri's [Complaint's author] reply, Dec 3, 2019
        When will the money be reverted back if the transaction failed ?let me know the mail id where i can share the credit card statement
        Our car company gave us fastag on time of purchase, we lost it in glass replacement. It's in use.What we have to do now? Should we reapply them? How to get fastag again?
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          A
          Arnabi Bose
          from Kolkata, West Bengal
          Dec 2, 2019
          Resolved
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          Address: Kolkata, West Bengal

          I have initiated an imps transaction of 10000 inr to my sbi account from my icici account but i got a message from icici saying imps ref no *2697 is timed out and wait for 3 days for status update. Amount of 10000 inr got debited from bank account and beneficiary bank did not get credited yet.
          In the era of digital payment why one should wait for 3 days for status update?? I urge icici to refund my money as soon as possible.

          Waiting for revert from icici.
          Jan 2, 2020
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Dec 02, 2019
          ICICI Bank Customer Care's response
          Dear Arnabi Bose,

          We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a01tpt) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            A
            Ajay Awasthee
            from Bengaluru, Karnataka
            Dec 1, 2019
            Resolved
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            Resolved

            Address: Thane, Maharashtra, 421204

            Dear Bajaj Team,

            I was having a loan of Account number "405SPF35896139", which I have closed and restructure remaining amount and issued a new loan Account number "405SPLFB200121
            on August 2019 that is "31/08/2019" but still ECS or NACH deduction is happening from my account.

            Also two cheque is initiated on[protected] of Rs. 361111 Cheque details is RTN CHG-14694/FUNDS INSUFFICIENT/29.11.19 (as shown in below highlighted row) and other cheque number is 14698 for Rs. 635047.

            kindly resolve these issues and refund my money asap.

            29/08/2019 29/08/2019 - NACH_AD_RTN_CHRG~BAJAJFIN~10JUL19~d7d2e6c~405SPFGS 413
            24/09/2019 24/09/2019 - NACH_AD_RTN_CHRG~BAJAJHOU~13AUG19~83e4ae3~405SPF35 95.7
            26/09/2019 26/09/2019 - NACH_AD_RTN_CHRG~BAJAJFIN~16AUG19~83e4ae5~405SPF35 0.05
            03/10/2019 03/10/2019 - NACH_AD_RTN_CHRG~BAJAJHOU~13AUG19~83e4ae3~405SPF35 208.44
            03/10/2019 03/10/2019 - NACH_AD_RTN_CHRG~BAJAJFIN~16AUG19~83e4ae5~405SPF35 0.11
            10/11/2019 11/11/2019 - NACH_AD_RTN_CHRG~BAJAJHOU~13AUG19~83e4ae3~405SPF35 108.86
            11/11/2019 11/11/2019 - NACH_AD_RTN_CHRG~BAJAJFIN~16AUG19~83e4ae5~405SPF35 96.94
            13/11/2019 13/11/2019 - NACH_AD_RTN_CHRG~BAJAJFIN~16AUG19~83e4ae5~405SPF35 0.06
            28/11/2019 28/11/2019 - NACH_AD_RTN_CHRG~BAJAJFIN~16AUG19~83e4ae5~405SPF35 59.46
            29/11/2019 29/11/2019 - RTN CHG-14694/FUNDS INSUFFICIENT/29.11.19 826
            30/11/2019 30/11/2019 - NACH_AD_RTN_CHRG~BAJAJFIN~16AUG19~83e4ae5~405SPF35 8.83
            Jan 2, 2020
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Dec 02, 2019
            ICICI Bank Customer Care's response
            Dear Ajay Awasthee,

            Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
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              K
              koljeet
              from Patiala, Punjab
              Dec 1, 2019
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              I applied for tastag thru icici bank.
              After uploading the required documents and making bthe payment i tried to login for registration but it always say "your account is in pendig for active status please contact customer service center"
              When trying to reach thier customer care no [protected] it is never responding.

              Bank also send sms on my register mobile that my customer id 11686524 has been activated.
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                K
                krag
                from Vinukonda, Andhra Pradesh
                Dec 1, 2019
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                Since may 2019, more than rs 3000 has been debited from account so far towards nach_ad_rtn_chrg without my consent and without any notification. I was maintaining minimum balance for the time of emergency and when i was going to make a payment then the amount was not there. What the hell wrong with the icici bank.
                What is this transaction purpose?

                Evertime i put money in my account, it is getting deducted because of the nach_ad_rtn_chrg.

                I want a strong reply from your side dear icici bank.

                My registered email id is [protected]@gmail.com
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Dec 02, 2019
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
                Dec 09, 2019
                Updated by krag
                I have still not received any updates from ICIC bank.
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                  A
                  Akash265
                  from Delhi, Delhi
                  Dec 1, 2019
                  Resolved
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                  Resolved

                  Address: 110006

                  My name is akash. I have small startup business. My tid no : 62992370, firstdata team not releasing my money 362000/.. They are telling me that you used your own card. So fraudulent transaction. I myself sent all the required document including my card details before they ask me. If rules are like that then why did not inform me when edc machine was installed. If i aware of that why dont i do fraudulent transaction. That person who came for install the swipe machine, simply gave machine and taking signature and went. Nothing informed. After this incident i asked him, he is telling i forgot to tell you.
                  I did not get these kind of rules via sms. Remember not everyone knows good english to read plenty of pages of rules and regulations.
                  I did not do it with knowing the rules. You terminated my edc. I surrender to him who installed. I agree whatever the rules are. Please remember without information about using own card in edc is fraudulent this was happened. You held my money nearly a month. First time i am in these kind of situation. I have small business, 362000/ rs is very big amount for me. If you hold it 135 days then i should close my business. There is no other way. Taking cash from credit card is easy via e-wallets. I could have go for that if i knew this is fraudulent. Just think once. We had good opinion on icici bank. All our family and friends having current acs and saving acs with your bank. If i have bad and sad experience like this then how will i suggest to others. You are saying after 135 day there will be fine amount. Holding my money for 135 days long is worlds biggest fine after that extra fine amount. You should consider it because unknowingly it was happened. So many mails sent already there is no response.
                  First time without proper information from icici edc person i did this. Please release my money. Treating new startup proprietor as me as fraud is unfair. I agree this is mistake, but consider i did not aware of it because nobody informed me. Now i well know about rules, i never do it again
                  It is happen by mistake.
                  Jan 1, 2020
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Dec 01, 2019
                  Updated by Akash265
                  In amount of 362000 there is customer transaction of 20370 to that is also in hold
                  Verified Support
                  Dec 01, 2019
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
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                    N
                    nirbhaisingh
                    from Mumbai, Maharashtra
                    Dec 1, 2019
                    Resolved
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                    Resolved

                    Address: Rupnagar, Punjab, 140103

                    Hi,

                    This was my first salary after 2 years. My father was hospitalized due to that i could not pay my dues. He got expired on 17april19. Now after all this when i got my salary with what i have to run my family expenses. I dont have any other way of making money. My salary is my everything i hope you understand. I have a daughter this month i have to pay her school fees she is in fifth. I am willing to do a settlement. Please help me otherwise i will be in big trouble.

                    Thanks

                    Nirbhai singh
                    Jan 1, 2020
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Dec 01, 2019
                    ICICI Bank Customer Care's response
                    Dear nirbhaisingh,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a01oa6) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      P
                      PHOENIX SAGAR
                      from Daund, Maharashtra
                      Nov 30, 2019
                      Resolved
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                      Resolved

                      I am using icici credit card for long time. I never enabled auto debit facility. Last month i noticed that my credit card is randomly charged with auto debit fee.

                      So what i did is enabled and disabled auto debit option on november 12, 2019. After this also i go t charged with auto debit fee this month.

                      I raised complaint for this on customer care email address. Now that complaint is in progress and agreed to initiate request for reversal of auto debit return charges without gst on my credit card.

                      After this i checked statements of last 6 months i realised that i have been charged with this auto debit return fee on 5 time out of 6.

                      In last five months i have been charged 12179.15 as auto debit return fee in total and 2192.25 as igst on it.

                      It's getting serious now let me know if need to visit branch to resolve this. I have been wrongly charged for 14371.4 in total.

                      Kindly reverse these charges as i never enrolled for auto debit facility.
                      Jan 6, 2020
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Dec 01, 2019
                      ICICI Bank Customer Care's response
                      Dear PHOENIX SAGAR,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a01oa7) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        K
                        Kailash Venkat
                        from Mumbai, Maharashtra
                        Nov 30, 2019
                        Resolved
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                        Resolved

                        Paid for a bus ticket through red bus app using icici net banking but the ticket got cancelled while the amount got debited from my account. Got a message from red bus that refund will be done within 5-7 days, but there was none. So i contacted redbus and they told me to ask my bank. But no reply from icici regarding this refund, customer care put me for 20 minutes on hold and no reply at all. It's been 2 months now.
                        Jan 2, 2020
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Nov 30, 2019
                        Updated by Kailash Venkat
                        Refund ref no: [protected] PG: ICICI Net banking
                        Verified Support
                        Dec 01, 2019
                        ICICI Bank Customer Care's response
                        Dear Kailash Venkat,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a01oac) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          R
                          rach_tiwari
                          Nov 30, 2019
                          Resolved
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                          Resolved

                          Without any intimation i was being charged as follows :
                          27/02/2019 27/02/2019 mabchgs-december18 590.00 93, 089.52
                          4 27/02/2019 27/02/2019 mabchgs-january19 590.00 92, 499.52
                          5 28/03/2019 28/03/2019 mabchgs-feb2019 269.14 92, 230.38
                          7 26/04/2019 26/04/2019 mabchgs-mar2019 294.83 92, 581.55
                          8 30/05/2019 30/05/2019 mabchgs-apr2019 287.28 92, 294.27
                          9 28/06/2019 28/06/2019 mabchgs-may2019 293.50 92, 000.77

                          I'm closing down this account.
                          Dec 31, 2019
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Nov 30, 2019
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a01lu4) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
                          Without any notification I had charged 411.79 for MABchg-May21+GST on 11/06/2021.
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                            P
                            Parth Shah 1512
                            from Ahmedabad, Gujarat
                            Nov 30, 2019
                            Resolved
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                            Resolved

                            Address: 380050

                            My account number is[protected].
                            Rs.1899 debited from my icici bank account on 29th november 2019 through debit card. Once i get notification sms i have blocked my debit card immediately.
                            Then i have found the transaction message it written that "si oneast". I have just googled this keyword and i have found that lots o[censored]sers have the same issue.
                            Icici bank has debited my money for the 'one assist' service (Insurance of debit card) without any prior written approval by me.
                            And icici bank done this fraud to thousands of the customer.
                            Please justify me and also that some strict action on icici bank because it is the scam of little money but impacted on the large number of customers.
                            Dec 31, 2019
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Nov 30, 2019
                            ICICI Bank Customer Care's response
                            Dear Parth Shah,

                            Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
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                              C
                              chonch
                              from Noida, Uttar Pradesh
                              Nov 30, 2019
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                              Address: 1205 Millenia Emerald Heights Sector 7 Vaishali, Ghaziabad, Uttar Pradesh, 201012

                              Thank you
                              Thank you for ordering fastag. We will dispatch your fastag shortly.
                              Contact info
                              [protected]
                              [protected]@fastagservices.in
                              Social media
                              Dear sir.
                              I have sent e-mails to you, sent messages, telephoned (At nos. [protected] and [protected]) bu there has been no response to any of my efforts. I have paid rs. 749.00,
                              In my original message i had sent copy of rc of my old car (Which i sold it long back) by mistake, within 5 minutes i informed you of this position and sent the rc of my new car along with copy of my aadhar card.,
                              When i telephoned [protected] i got message that your rep will contact me soon, but inspite of several times no one contacyed me.
                              When i telephoned [protected] several times a message was received each time that this no. Is not receiving incoming calls.
                              I have not received any confirmation whether i have paid money to the right party.
                              K. S. Sharma
                              Mob [protected]
                              E-mail [protected]@yahoo.com
                              Reference id - HFR607208
                              Is it confirmed or not
                              I got debit msg
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                                J
                                junaid ahmed k
                                from Delhi, Delhi
                                Nov 30, 2019
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                                When i open the account they told there is no any extra charges but now all of the sudden and without any notification they deducted amount from my account and i didn't even received any message such a fraud and cheep things done by icici bank. I want you to refund all my deducted amount and in future don't debit any amount from my account. And it is a such a cheap thing deducting cost from account without any notification its a fraud practice.
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Nov 30, 2019
                                ICICI Bank Customer Care's response
                                Dear Junaid Ahmed k,

                                We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a01luj) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
                                Dec 02, 2019
                                Updated by junaid ahmed k
                                Pls find my UID Je87933012
                                Dec 07, 2019
                                Updated by junaid ahmed k
                                Still my query is not solved really rediculas after I told instead of refund again amount is deducted from my account very pathetic service very very worst doing a fraud practice . Should feel shame of deducting amount without informing. Really shameless need ur explanation for all non sense activity.
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                                  S
                                  Sumit Saini91
                                  from Noida, Uttar Pradesh
                                  Nov 29, 2019
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                                  I am sumit saini 570.00 rupees has been deducted from my account as[protected] dp chgs till oct-19) dp charges on

                                  29/11/2019. I have never activated and used my demat account till now. There was no prior notice. I haven't received any deduction

                                  Message to my mobile. I need justice and my money back immediately. My account number is[protected].
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Dec 01, 2019
                                  ICICI Bank Customer Care's response
                                  Dear Sumit Saini91,

                                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
                                  Dec 03, 2019
                                  Updated by Sumit Saini91
                                  Dear Team,

                                  I understand your point. but i did not opened any demant account so why your team deduct my amount and right now i received one email your side and they tell me you go to the nearest demant able branch, and first close your demant account then they will provide my money but why i will go. i don't have time to go the branch.
                                  kindly i request to you please refund my money ASAP.
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                                    A
                                    Astha Patni
                                    from Mumbai, Maharashtra
                                    Nov 29, 2019
                                    Resolved
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                                    Resolved

                                    I am astha patni. 826.00 rupees has been deducted from my account against dmc/in[protected] dp chgs till oct-19 on 27/11/2019.

                                    I have never activated and used my demat account till now. There was no prior notice. I haven't received any deduction message to my mobile.

                                    I need justice and my money back immediately. I have raised a complaint with the bank and my complaint number is sr[protected] but till now i haven't got any resolution on this.
                                    Dec 30, 2019
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Nov 29, 2019
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      T
                                      tanjaidina
                                      from Chennai, Tamil Nadu
                                      Nov 29, 2019
                                      Resolved
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                                      Resolved

                                      Address: Chennai, Tamil Nadu, 603103

                                      Recently i have ordered for icici fastag for my father-in-law vehicle.
                                      I got fastag id, and trying it for activation but faced activation pending issue.
                                      So planned to contact customer care, but both customer care numbers (@[protected]Toll free)/[protected]Chargeable) not working.
                                      Is there any other way to contact icici for fastag related problem?

                                      Regards
                                      Dinesh. P
                                      Dec 30, 2019
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Nov 29, 2019
                                      ICICI Bank Customer Care's response
                                      Dear tanjaidina,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a01jrm) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
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                                        R
                                        rahulgupta_0007
                                        from Pune, Maharashtra
                                        Nov 29, 2019
                                        Resolved
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                                        Resolved

                                        I am trying to activate my imobile but each time the message sending fails.
                                        When i have analyzing, the application is trying to send messag to [protected] but on actual when i see the failed message which is sent to [protected].
                                        I have emailed the same problem to [protected]@icicibank.com but seems that no response from the team.
                                        I am able to send sms to other numbers and i was using the app in different mobile but when i have switched to other mobile i am started facing this issue and not able to login.
                                        Dec 30, 2019
                                        Complaint marked as Resolved 
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Nov 29, 2019
                                        ICICI Bank Customer Care's response
                                        Dear Customer,

                                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a01ipm) in the subject line of your email. Our official will assist you.

                                        Regards,
                                        ICICI Bank Customer Service Team
                                        Helpful
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