ICICI Bank Complaints & Reviews

Address: Mumbai City, Maharashtra, 400012

Dear sirs,
A #[protected] credit card was issued to me in the year 2002 by the icici bank. It was clearly told to me by the executive that the credit card will be on lifetime free credit card basis. Later i was using that card for one year, after one year i got a bill including the service charges.
I was always tried to talk with the executives on phone those days to revert this levy.
But this was not resolved, and i took decision to return the card to icici bank immediately that time by putting the card into atm machine as suggested by the branch.
When i started getting calls from the recovery department, i told them that i am always ready to pay the amount which i spend, which was something 500 rs. That time.
I paid the amount to executive hoping that the issue will close as assured me on your phone executive and the guy who collect the money.
The calls were really stop for next almost 15 years later.
Suddenly the calls are started back from last 2 years. That the outstanding amount is repeated with the unnecessary charges of rs.4060, i request the phone executive several times that the issue was closed to me long back. And now suddenly the bank updates in the cibil as outstanding in year 2019.
I request you to please investigate the matter and help to close the issue.
Sincerely,
Mangesh narkar.

Oct 8, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Aug 26, 2019

ICICI Bank Customer Care's response Dear Customer,

Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Dear sir,
I am receiving lots of sms daily from ad icici bank and tm icici bank, while i don't have icici bank account. This is happening from last 2 years.
The message are routed by mistakenly to my cell no. [protected] regarding the account info for the account xx0007, xx3001. This bank account is not belong to me.
Please help i don't own any icici bank accounts or credit cards

The message which i receive...

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Address: Ahemdabad shapur Mangal Parekh Kancho, Momnawad, 380001

Sir mere account se aaj 990 rs debit huve but muje vo kaha debit huve or q huve uske detai ki jankari chahiye mujko msg me

{txn of inr 990.00 done on acct xx715 on 24-aug-19. Info: vin*google h. Avbl bal:inr 1, 012.12. Call 18002662 for dispute or sms block 715 to [protected]}
Aesa pura msg aaya ab ye pese kaha gay or q vo muje janna hai

+1 photos

Sep 27, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Aug 26, 2019

ICICI Bank Customer Care's response Dear Customer,

We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (740431) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: 400709

I have been charged with 1089 inr as late payment charges when there is no outstanding on my credit card.. I want this to be reversed and need assurance that this should not impact my credit rating.. Once this is done i want to cancel my 2 credit cards..

My mobile number is [protected].. If this is not resolved at earliest would like to escalate this further as customer care rep and supervisor where not able to sort this out and were not able to provide any assurance of reversal.

Please give me a call back if you need any further information..

Sep 25, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Aug 24, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: Wall tax road, Chennai, Tamil Nadu, 600003

Website: Icici bank frod

Sir mere credit card k bill m 2218 rupe extra ka bill mere paas aaya h jiski complaint mene icici bank k customer care par call kar k 6 bar di or unhone na hi mujhe eske bare m btaya h kyo itna bill aaya h or ab phone ko kat dete h mene 8.7.2019 ko 1515 rupe rpf canteen se saman kharida tha uske bad mene 24.7.2019 ko bill jama kiya 5543 rupe phir mene 26.7.2019 ko 1218 ka rpf canteen se saman kharida or uske bad se ab tk koyi saman ni kharida h uske bad mujhe 3034 ka bill aaya h jiski suchna mene icici bank ke customer care ko phone se di unhone meri samsya ka koyi samdhan nahi kiya h

+2 photos

Oct 10, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Aug 24, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (736171) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: SENCHOWA, Nagaon, Assam, 782002

Dear sir/mam myself mr. Tinku nath. I have online business, i work in google adsense and earn money from google adsense. But someone transfered my google adsense money to his bank account, he scammed with me. He is a customer of icici bank.

His name: g. Venkata lakshmi prasanna
Payment date: 21 aug, 2019
Payment number: gg101xkcwr
Billing id:[protected]
Payment method: wire transfer bank account *644

This scammer transferred my $121 earning to his bank account. So kindly investigate this customer and arrest him and i have the police verification.

Sincerely,
Tinku nath
My phone: [protected]
E-mail: [protected]@gmail.com
Email:

+2 photos

Oct 4, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Aug 24, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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An amount of rs 1587 has been deducted from my bank account without any authorization.

The amount was deducted by [protected]@icici on 14th august 2019 through phonepe, i came to know only when i was checking my bank balance this week.

I have not received any notification that this amount has been deducted from phonepe.

Kindly request you a refund of this amount at the earliest.

+1 photos

Oct 10, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Aug 24, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (736212) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Bund Garden, 411001

This is the 4th complaint against the icici, the previous complaint was raised on 16th of august 2019 regarding the multiple ecs charges even after canceling the ecs and get a promise from the previous conversation on phone that i won't be charged again, the following link leads to the main complaint: https://www.consumercomplaints.in/icici-bank-repeated-ecs-charges-after-complain...⇄

Where the icici bank representative has said i will be soon contacted but that hasn't happened, i had to email the customer care and support team for this issue and they are refusing to help... I have attached the email i sent and the reply i have received. I want my hard earned money returned asap.

+2 photos

Oct 1, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Aug 23, 2019

Updated by VictorHawk They can call for credit card promotions and other useless things, but not to resolve my issue...

Verified Support

Aug 23, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: 87, Radhika residency, Kamrej, Surat, Gujarat, 394190

Hi,
My name is ajay sudani. I want to register complain again icici bank. Before few days back i checked my cibil score and found that icici put wrong information regarding my credit card to cibil score. They assigned me credit card on 2016 without informing me and asked for due charges. I never purchased credit card in my life. Icici did fraud with me and assigned me credit card by using my data. Due to this i am not able to apply for loan in any bank because my cibil score is down. I sent many emails to icici customer care but haven't got any response. Kindly help me for this one

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Aug 23, 2019

ICICI Bank Customer Care's response "Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (730421) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team"

Aug 29, 2019

Updated by ajay sudani Yesterday i got response from ICICI bank like this

" CIBIL [Credit Information Bureau (India) Limited] is an informative database of all customers having any kind of financial liabilities (past/current and good/bad)with all the financial institutions. This database is updated by all the financial institutions on a periodic basis with regards to the payment track of customer.
Your name and account details will never be removed from CIBIL even after paying of the dues, your credit card repayment string in CIBIL will be updated with the payment made.
CIBIL is a report which contains the credit information of all the customers. Customer having a good payment record will also reflect in CIBIL and vice versa. We can update the CIBIL record for the customer but can not remove the name from the list."

ICICI told me that my account details will never be removed from CIBIL score. ICICI did fraud with me and i am suffering a lot. No bank is allow me to apply for load.
This is ICICI mistake not mine. How can ICICI assign me credit card without informing me anything. And now ICICI are telling me that they are not able to remove details from my cibil score. This is not acceptable at all. I haven't done any mistake and I am suffering a lot because of you. ICICI did fraud with me. I am not able to apply for loan in any bank. ICICI did mistake and you have to resolve it as soon as possible. Remove all your credit card related details from my cibil score. This is ICICI responsibility. ICICI can not do fraud with people like this.

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Address: Bangalore, Karnataka, 560100

Hi icici credit card team,

I'm really frustrated to get noc for my credit card as i have closed my credit card 2 months ago. Nearly i have made 25+ calls and poor response from customer officer by keeping my call on hold nearly 45min or right away team is dropping my call. Poor response.. I will never suggest to go with icici and i have wrote to my mnc (Most popular not to mention here) to stop providing salary accounts and we have provided suggestions to move hdfc bank.. Trust there were so many complaints piled up on icici poor response. Not sure, who will resolve this.

Oct 3, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Aug 23, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (730448) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: 560075

Without my consent, rs. 10000 has been deducted from my account on 30/07/2019 to 'dr. Tran for funding a/c[protected].
I have never subscribed to any policy, however this deduction has been done by icici. I want my money back. Kindly help me in this regard as soon as possible.
This reduction to dr. Tran for funding a/c[protected] is a clear case of fraud and banking norms are not being followed. This is unlawful and making me untrust icici bank for future banking activities.

+1 photos

Oct 15, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Aug 23, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (730486) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Pune, Maharashtra

I am icici customer, i have lost around 3500 rps on 19/07/2019. I don't have any information why this money debited from my account even no msg. I was shocked when i checked my balance. Immediate i call to customer care they also not given proper information. My account debited with 472 for 7 times. I am feeling very bad that i lost that much of money. Please could you help to get refund of my money.

Thanks in advance.

Oct 5, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Aug 23, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (730378) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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S

surendar.battula

from Mumbai, Maharashtra

Sep 12, 2019

Hi Team,

Same thing again repeated this time also 4000 rupees debited with out any intimation or msg. how bad it was ?? As a salared person leaving i am if this type of proud happens how can i run my life.. please help to get refund of full money..

it is my kind request and do help.

Regards,
Surendar battula

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Address: 265c/1, Anbu Colony, Chennai, Tamil Nadu, 600040

I just lost 600rs without any notification on 21/08/2019 and turns out ICICI deduced them for SMAB charges without notifying me and I was not aware of it.

I also included the pictures below for further examination.It details all the un expected transactions and dates.

Please resolve Issue and refund my money immediately.

+1 photos

Oct 7, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Aug 23, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (730390) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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There is a transaction of Rs. 10000.00 debit from my ICICI Savings Account on13-JUL-19. Info: NFS*21212137*CA.

Since this transaction is not done by me, so i have raised fraud request with customer care to which -
1. My debit card, netbanking and mobile banking was blocked
2. A new debit card issue request was raised
3. Logged a Service Request(SR[protected] with Fraud Department to investigate
4. Filed Police Complaint and submitted the dispute documents for investigation.

Now, my service request is closed saying that the ATM in question is at 15 min distance from my place.

Can somebody please help understanding this remark from bank for closing the investigation.

Nobody on customer care is helping to raise another request for supporting information like to reveal the ATM name where transaction happened and video clips which they would have investigated.

I have service request numbers for a call back SR[protected], SR[protected]after spending hours of time on hold) that the senior manager with give call but no one has called up.

Also, visited bank branch but they say we can't help, this matter can be resolved by calling customer care only.

Raising this complaint today after weeks time struggle with customer care. Hoping to get this issue resolved now atleast.

Sep 25, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Aug 23, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: Gurgaon, Haryana, 122011

There has been a lot of ecsrtnchg put in my account which has cut almost 30k from my account. The bank did not even mention that it has been happening and now suddenly cuts all the money in the account. As a customer i should be knowing about this before hand. This money was my itr money that all went into the unnecessary charges of the bank.

+2 photos

Oct 4, 2019

Complaint marked as Resolved

Verified Support

Aug 22, 2019

ICICI Bank Customer Care's response Dear Dhruv Prasad,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (727356) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: mumbai, Mumbai City, Maharashtra

Please advise the fate of the following tax savings bonds
306421 ; 306422; 306423 and 306424.
Date of issue:29/05/2001 face value rs.5000/
Deemed date of allotment:26.01.2001
Redemption date:26.04.2004 @9.5%

Please advise me procedure for redemption of the certificates.
Thanking you sir
Yours faithfully
Polisetty venkata srinivasarao
M:[protected]

+4 photos

Sep 25, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2019

ICICI Bank Customer Care's response Dear Customer,

Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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S

shrikanta MK

from Mumbai, Maharashtra

Aug 23, 2019

Please insurance cancel
I'd number -7968172

Reply

shrikanta MK's reply, Aug 16, 2019

Please cancel the one assist insurance policy

ICICI Bank Customer Care's response, Aug 23, 2019

Verified Support

"Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (726387) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team"

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Address: 110096

Dear icici bank i am rohit singh account holder of your bank since last year could you please tell me how you get debited amount from my account no.[protected] without informing me at any field on 20th august 2019 you will be debited 708 inr from my icici account how could you do this to me now i will requested to please return back my money 708 inr to my account or i will going to upperhead so you will be punished for doing this type of # stuff!

Sep 22, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2019

ICICI Bank Customer Care's response Dear Dinesh Beta,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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I have been charged under wpp which i didn't approved but still the amount got deducted twice which is last year an this year. On cancellation, it again got activated without any information this year. Neither did they refunded the last year's amount after complaining. I want the full refund of both the amounts. I did not get any information through sms or email of any sort regarding the policy and the amount got deducted on it's own. The cusmtor excutives are rigid on blaming instead of solving my issue.

Sep 24, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (726409) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: No 3, First Technology Place, SAI Baba Hospital Road, KIADB Export Promotion Industrial Area, Whitefield, Bengaluru, Karnataka 560066, Bangalore, Karnataka, 560066

Hi,

I am raising this compliant because in my icici debit bank account around 12000/- rs got deducted without my knowledge. First, it started with 6500/- rs got deducted in which i did not notice. Later, 1500/- rs got deducted when i came to know after through sms. Once i logged in to my icici bank account, i got shocked and came to know that recurred detecting as (500+1000+1500+6500+1500+1000 = total 12000).
500 deducted on 09.07.2019
1000 deducted on 12.07.2019
1500 deducted on 14.07.2019
6500 deducted on 10.08.2019
1500 deducted on 11.08.2019
1000 deducted on 19.08.2019
And when i contacted customer care they were raising questions on me instead of providing solution. Later, i blocked my account with help of customer care but still i am struggling for justice & i don't know how to proceed further. Could anyone please assist me on this issue? So that in case i can get my money back. Request you all please don't ignore this as usual problem, it can happen to you in future as well. Please don't take this in wrong way as warning, consider me as your friend who is longing for help.

Sep 22, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (726422) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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dhruvin202592

from New Delhi, Delhi

Aug 22, 2019

D jnfdnjngng nklnlklklkl k nkl kk lk lknkn kn kk nk nk kl nknknlkn nkkknknknknfvjfb fbhfhfdbjdbfjbfjdbjbf bvdbfebiebebbe

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Address: 122002

Hi there,
I wish to inform you that I don't have credit card ending with XXXX2004 with your bank however I've got an sms in my mobile that some of my payment is due to be cleared on every month .
Please clearify that and revert me back that as to why you have sent me this message.
As i already had credit card for past 08 years & i paid my each & every month bill regularly without any delay.

Attached screen shot for your reference.

Looking forword to hear from you..

+1 photos

ICICI Bank customer support has been notified about the posted complaint.

Aug 21, 2019

Updated by saxena.ashwani I am having another credit card for past 08 years which i m using

Verified Support

Aug 22, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (726430) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Aug 22, 2019

Updated by saxena.ashwani Already sent an email to the given mail i.d.
See the Reference number for your further action ref. ID-000HGaENMWNYPGVV.

Still didn't get any reply for the same.

Please do the needful.

Regards,
Ashwani saxena

Aug 26, 2019

Updated by saxena.ashwani Dear ICICI team,

Pleae expedite the issue as i am not getting any positive response from your end.

I already shared you the reference Id. I am getting the same message today as well.

Please do the needful.

Regards,
Ashwani Saxena

Jan 08, 2022

Updated by saxena.ashwani Hi ICICI Bank team,

Awaiting response from ICICI bank since 2019. Don't know why customer queries were not resolved on a given time frame.

Didn't expect this kind of response from such a reputed bank.

Regards,
Ashwani Saxena

ICICI Bank Complaints & Reviews

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ICICI Bank reviews & complaints page 450

transaction dispute on levy of service charges

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icici bank sms received from ad icicibank and tm icicibank

debit payment

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late payment charges cc

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unauthorised amount deduction

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a icici bank customer transferred my google adsense money to his bank account

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unauthorized transaction by indiaideas@icici

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not response from the icici customer care team

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credit card fraud by icici bank

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noc yet to provide for my credit card

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unauthorised deduction of rs 10000 for dr. tran for funding a/c[protected]

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ecsrtnchg-29-jul-19+ gst charges

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unexpected smab charges by icici,requesting immediate refund.

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non-icici atm cash withdrawal transaction dispute

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ecs return charges (without prior notice)

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tax savings bond-032001-tsb-one

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708 inr debited from my acc 025301008448

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wpp charge deducted

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nfs cash withdrawal without my knowledge in debit card icici bank account

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don't have icici bank credit card ending with xxxx2004

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