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ICICI Bank Complaints & Reviews

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Updated: Apr 21, 2026
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ICICI Bank reviews & complaints page 456

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B
Birsingh1007
Aug 9, 2019
Resolved
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Hello,

I am using icicibank since last 10 years. Last week i sent application to icici bank to update my international mobile number but so far it's not been updated. There policy to update international phone number through atm doesn't work. Please make it more user friendly. My old phone number is not working. Currently am unable to access otp and my debit card is locked and i am travelling out of country. Please update the phone number as soon as possible.
Attached application tracking details.

Registered indian post tracking # ru[protected]in

Thanks
Sep 12, 2019
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Aug 09, 2019
ICICI Bank Customer Care's response
Dear Customer,

We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (675890) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    A
    Armaangani
    from Jorhat, Assam
    Aug 8, 2019
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    Address: Marwadi patty branch,MD's building jorhat, Jorhat, Assam, 785001

    I am a person currently residing in jorhat assam. I am observing that the employees of icici bank marwadi patty jorhat have to work till 9 pm and most of the time is 8:30 pm and they report at 8:30 am in the morning. The female employees too work till 8:30 to 9 pm. As per legal law no person can work more then 9 hours and if they are working they have to be payed more but this is not happening here. They have been bound to work for 12 hours instead of 9 hours maximum.
    It becomes difficult for the female employees to go back home as after 8:30 the communication problem gets started.
    Moreover sometimes the employees are called at 6 am in the morning and again they left at 8:30 pm.
    This is not ethical and i want government to take some strict actions against the regional management of that branch.
    Thank you
    ICICI Bank customer support has been notified about the posted complaint.
    I am privileged customer for ICICI Bank, I have been charged unnecessarily of Rs.826 in the month of July 2019 . for DP Charged (I Understand it is ICICI Direct Charges) . it is charged when my ICICI Direct account was given to me as free account .

    These people are levying unnecessary charges to client.
    ICICI Bank Customer Care's response, Aug 9, 2019
    Verified Support
    Dear Ajmal Ziyad,

    We request you to email us your concern with your contact details on [email protected]. Please mention the UID (675905_1) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      S
      saiffirst
      from Noida, Uttar Pradesh
      Aug 8, 2019
      Resolved
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      Address: 201301

      Hi,
      I have a loan from IDFC Bank and repayment mode is auto debit from my ICICI bank account on 5th of every month.
      This month unfortunately my account was unable to maintain sufficient balance required for auto debit on the above said that. And the ECS return cost me Rs.413. I paid the EMI on very next day But my account showing two transaction for ECS return. My account was charged twice for ECS return.
      I request you to please revert the amount charged for double ECS return.
      Aug 8, 2021
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Aug 09, 2019
      ICICI Bank Customer Care's response
      Dear Customer,

      We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (676985) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
      Aug 10, 2019
      Updated by saiffirst
      Hi,

      I've sent a mail with detail to [protected]@icicibank.com

      Thanks
      Dear Sir,

      This is with reference to your concerns regarding your loan account. We would request you to write to us at social.[protected]@idfcfirstbank.com with your contact number and loan details to assist you further. Assuring you of our best services always.

      Regards,
      Team IDFC FIRST Bank.
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        V
        Veera Govada
        Aug 8, 2019
        Resolved
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        Resolved

        Address: RR nagar, 560098

        Hi team
        I made a money transfer to my indian icici bank account. Due neft name mismatch my account is marked as lien. It's a legitimate payment made by me. However i'm in uk currently and can't visit branch. I tried to reach via email but not getting proper response. Could you please help me with procedure to remove the lien on my amount. Please find my contact details below.

        Mail i'd: [protected]@gmail.com
        Phone: +44- [protected]
        Sep 8, 2019
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Aug 08, 2019
        ICICI Bank Customer Care's response
        Dear Veera Govada,

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
        ICICI Bank — my savings account is lien marked due to neft name difference

        Hi team
        My parents has sent me rs60000 to my icici bank account. Due neft name mismatch my account is marked as lien. It's a legitimate payment made by parents. I tried to reach via email but not getting proper response. Could you please help me to remove the lien on my amount.

        contact : mani.[protected]@gmail.com
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          P
          pawankarkoti
          from Dehra Dun, Uttarakhand
          Aug 8, 2019
          Resolved
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          Address: Dehradun, Uttarakhand, 248001

          I have my salary a/c in icici bank ltd as i'm an employee ihave been continuously charged from 1 feb 2019 to 7 august 2019 regularly and exact amount till date which is 2498.66 please resolve... And revert these unlikely charges made in my account which is without any consent being deducted. Please provide assistance on this as this has been really annoying
          Sep 10, 2019
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Aug 08, 2019
          ICICI Bank Customer Care's response
          Dear Customer,

          We have made a note of your concern. Our official will get in touch with you.

          Regards,
          ICICI Bank Customer Service Team
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            M
            Mohanrajq
            from Chennai, Tamil Nadu
            Aug 7, 2019
            Resolved
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            Resolved

            I applied for amazon pay icici credit card the application is processed and the card was dispatched in blue dart.. But the delivery manager just called once and reported like the address is wrong. I decided to contact the customer card of icici.. But u guys want my account number or card number. How am i supposed to know to card number if i didn't receive the card.. Please contact me for a redispatch of the card.. Urgently
            Sep 16, 2019
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Aug 07, 2019
            ICICI Bank Customer Care's response
            Dear Customer,

            We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (669682) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              J
              Jaison Chacko
              from Paravur, Kerala
              Aug 10, 2019
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              Address: The oriental insurance company divisional office kunnamkulam 680503 thrissur district kerala phone num 04885223123,223181, Thrissur, Kerala

              Iam a agent in the oriental insurance company, kunnamkulam branch, thrissur district Kerala I received icici bank gift cards as a company insentive. But some cards including no... 2550, didnot work despite of balance. yours kind, included the balance of cards that were allotted to me my registered phone num is [protected]
              thanking you
              jaison chacko
              the oriental insurance company
              kunnamkulam thrissur dist kerala
              ICICI Bank customer support has been notified about the posted complaint.
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                T
                Thangasagar
                from Delhi, Delhi
                Aug 7, 2019
                Resolved
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                Resolved

                Address: ANAND FLATS, NO.40A, MADHAVARAM HIGH ROAD,, Chennai, Tamil Nadu, 600011

                My name is thangasagaran residing in chennai, tamilnadu. My icici credit card number is [protected].
                I have made a online payment to tneb through icici credit card (Payment reference id 374374) on 8/5/19 but the amount was not credited in tneb account. Hence i have made the second payment again to tneb. I have registered a complaint (Sr[protected] with icici regarding my refund of the first paid amount to tneb. Icici took 45 days to address my complaint and finally told the payment made by icici to tneb was not received by tneb (As told by tneb) and icici bank withdrawn its responsibilities and asked the customer (Me) to contact tneb to get my money. I have enquired in tneb and they have not responded.
                Eventhough the payment was made by icici to tneb they are not taking the responsibilty to refund my money which is not accepted. Kindly instruct icici bank to repay my money immediately
                Sep 7, 2019
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Aug 07, 2019
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
                Oct 16, 2019
                Updated by Thangasagar
                I expect a quick response from ICICI bank for my complaint which is long pending
                Hi Icici,

                Today i can see that rs.1899/- has been deducted from my icici bank account mentioning wpp renewal plan.
                Please cancel the policy as i don’t need it and i never used it.
                Please try to clear this request asap.
                ICICI Bank Customer Care's response, Aug 8, 2019
                Verified Support
                Dear Anitha,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (668725_01) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
                Cancellation of One Assist Plan
                I had never asked for the One Assist Plan. Also a sum of Rs 1899 has been debited from my account and I want my refund. Please disable this One Assist Plan as soon as possible.
                ID : SR[protected]
                ICICI Bank Customer Care's response, Aug 8, 2019
                Verified Support
                Dear Plaamakula Premkumar,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
                Dear Customer,

                Greetings from OneAssist!!!

                We regret any inconvenience caused to you.

                We are unable to locate your account. Request you to share your OneAssist customer ID or registered contact details by emailing us at [protected]@oneassist.in.

                Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

                Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

                Looking forward to hear from you.

                Regards

                Team OneAssist
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                  D
                  Deblina Bandopadhyay
                  from Mumbai, Maharashtra
                  Aug 7, 2019
                  Resolved
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                  Resolved

                  Hello,
                  On 31st july 2019 amount 3153 has deducted from my account at a restaurant for wrongly generated bill.
                  But soon the manager made a void sale against the amount and provided me the receipt.
                  It's been 7 days i haven't received the refund yet.
                  Please help me to get my refund back to my account as soon as possible.
                  I have attached the sale and void sale slip below.
                  Aug 8, 2019
                  Complaint marked as Resolved 
                  Please provide me a valid email address .
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Aug 07, 2019
                  ICICI Bank Customer Care's response
                  Dear Deblina Bandopadhyay,

                  We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (669690) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
                  Aug 09, 2019
                  Updated by Deblina Bandopadhyay
                  Please provide me a valid email address
                  Aug 09, 2019
                  Updated by Deblina Bandopadhyay
                  The issue is still pending
                  Hello,
                  Can you provide me the correct email address???
                  I had applied for icici bank account online on 31/07/2019 and paid Rs10000 to ICICI BANK SB ONLINE vide eazypay reference id [protected] my application id[protected] is cancelled and i did not get my refund yet in my original account.
                  ICICI Bank Customer Care's response, Aug 8, 2019
                  Verified Support
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (668730_0001) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    K
                    kmlkishor
                    from Jammu, Jammu and Kashmir
                    Aug 6, 2019
                    Resolved
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                    Resolved

                    I just checking my statement and found a transaction of 826rupees which was not known to me. I was surprised how this amount can deduct without any intimation. They have opened my demat account by saying its free service and no cost if you won’t use. I need my money back.

                    My registered number is [protected]. I am surprised with such cheap activities of bank.
                    Sep 7, 2019
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Aug 07, 2019
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
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                      C
                      Cmpranarao
                      from Hyderabad, Telangana
                      Aug 6, 2019
                      Resolved
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                      Resolved

                      Address: SR NAYAK NAGAR HYDERABADC, Hyderabad, Telangana

                      When i have used my iob sb ac atm card in icici sr nayak nagar hyderabad for rs10000/- the amount was not dispensed but my account was debited. This transaction took place on 03/08/2019 at around 5.30 pm.
                      On reconciliation the bank has to rectify such entries on day to day basis. Already 2 days have gone. I request that the amount should be credited back immediately in my sb ac
                      Sep 6, 2019
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Aug 06, 2019
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (665083) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
                      Hi Sir, please visit your IOB branch and tell them they will give the form to fill where u have to tell them Date time and which ATM and if possible transaction slip generated from ATM. Trust me your money will be bk in your account in 5-7 days
                      Cancellation of One Assist Plan
                      I had never asked for the One Assist Plan. Also a sum of Rs 1899 has been debited from my account and I dont want just cancellation. I want my refund. Please deactivate this One Assist Plan as soon as possible.seriously not interested...
                      ICICI Bank Customer Care's response, Aug 7, 2019
                      Verified Support
                      Dear Sumanth Dare,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (665083_01) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        J
                        Jayan Guru
                        from Surat, Gujarat
                        Aug 6, 2019
                        Resolved
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                        Resolved

                        I am jayan sellappan. 826.00 rupees has been deducted from my account asdmc/[protected] dp chgs till jul-19 dp charges on

                        29/07/2019. I have never activated and used my demat account till now. There was no prior notice. I haven't received any deduction

                        Message to my mobile. I need justice and my money back immediately. My account number is[protected].
                        Sep 6, 2019
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Aug 06, 2019
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team
                        Dear Sir/Madam,
                        I want to inform you that from my salary a/c of ICICI Bank Ltd INR 29.5 deducted and there no transaction done from my side at POS through Debit card, If there is record in ICICI bank then provide me that details.
                        ICICI Bank Customer Care's response, Aug 7, 2019
                        Verified Support
                        Dear Customer,

                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team
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                          S
                          from Mumbai, Maharashtra
                          Aug 5, 2019
                          Resolved
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                          Resolved

                          I was offered make my trip credit card from the bank. While offering the credit card i was told that there would not be any joining fees charged at all but i see that the statement reflects rs 1212.86.

                          Last month i received a call from someone from the bank and they confirmed that there should not be any fee charged and they will check and get back to me but no one contacted. I have sent several emails about complaint but no satisfactory response received. I have not used the card and they charging me interest every month in spite of emailing them several times no one has contacted.

                          I will not pay any charges to the bank, in fact bank should pay back for the harassment caused for several follow ups without any luck.
                          Sep 6, 2019
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Aug 06, 2019
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (665097) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
                          Hi,

                          My ICICI Account number is[protected], I am observing my money is deducting through ECSRTNCHRGS continuously. I want to know the reason whats happening with my Account. how can I get back that money.
                          ICICI Bank Customer Care's response, Aug 6, 2019
                          Verified Support
                          Dear Customer,

                          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team
                          Can not get status of my Money multiplyer bond-0399-mmb- two whichi I have been issued by ICICI Limited on 16.06.1999 with Bondholder No.6006-797 .NAME OF Bond HOLDER(S) IS MEDHA U/G SANJAY GUPTA NUMBER OF BONDS 1. DISTINCTIVE NO(s[protected]. How can I redeem it
                          ICICI Bank Customer Care's response, Aug 7, 2019
                          Verified Support
                          Dear Customer,

                          We request you to email us your concern with your contact details on [email protected]. Please mention the UID (665097_4) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
                          I made a wrong transaction thought Google pay, i raise a complaint from syndicate bank but ICICI bank is not responding.
                          Continually following up but no response.
                          Kindly find the attachment which raised complete and syndicate bank also raised a complete details

                          For any query
                          Pls call me : [protected]
                          ICICI Bank Customer Care's response, Aug 7, 2019
                          Verified Support
                          Dear Customer,

                          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team
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                            V
                            vidhyarthi008
                            from Mumbai, Maharashtra
                            Aug 5, 2019
                            Resolved
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                            Resolved

                            I am an a/c holder of icici bank. For the past three times when i was making payments to other accounts through the bank, they are deducting rs.177. Why this much of amount is being deducted every time. The bank is not giving any clear explainations on why they are deducting.

                            I need to know why they are deducting such a big amount. Please explain
                            Sep 7, 2019
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Aug 06, 2019
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (665102) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              P
                              Phani Kumar Vamaraju
                              from Delhi, Delhi
                              Aug 5, 2019
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                              Address: 23-11-69, No, Krishna, Andhra Pradesh, 520011

                              Sir, I taken a loan from ICICI bank, and I settled on September2011. And they issued NOC also. But still it is showing on my cibil report. So I am unable do the further transactions. So many times I informed them to remove the transaction on cibil, but no response from them.
                              I request you sir, kindly remove the ICICI bank on my Cibli report.
                              Kindly do needful
                              My PAN No . AEEPV 5683A

                              Thanking you sir
                              PHANIKUMAR
                              ICICI Bank customer support has been notified about the posted complaint.
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                                S
                                shaylu
                                from Bengaluru, Karnataka
                                Aug 5, 2019
                                Resolved
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                                Resolved

                                Address: 560045

                                I ensured clearing all my dues for the credit card on 25/6/2018 after which i blocked my credit card as i no longed needed it.
                                There was a statement that was getting generated, which i noticed a couple of months later and i never got any messages regarding the same.
                                I changed my phone number which never got reflected in the credit card statement alone but reflects everywhere else. I don't understand why.

                                However the reason i got was stating that i did a transaction after clearing my dues. My dues were cleared on 25/6/2019 and i blocked the credit card on the same date.

                                But now they say that i dint clear the transactions of 15/6. For 30 rs now i am asking to pay 7000

                                I reached 3 banks for help and nobody would even let me know the complete details about this. They informed that it might me due to an error and asked me to get an noc to clear.

                                How could some one not even be able to give me the complete details and clarify on what went wrong.
                                I visited the tanisandra branch a couple of times, tc palya branch and kalyan nagar branch in bangalore.

                                I was rejected loan and also a credit card a couple of times when needed if this is how the bank people react on emergencies then whats the purpose that it serves. I never would want to continue my account with a bank of this kind. I always reached out for help, the latency made in responding appropriately now leads me in paying this penalties. The amount may be small and its not that i cannot pay. It would have hit by cibil score and every other thing. Horrible attitude even by the customer care people who spoke to me.
                                Sep 6, 2019
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Aug 05, 2019
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (661421) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
                                The amount was deduct without permission from my ICICI bank account on date 02 JULY 2019. The transaction remark is VIN/GOOGLE TIN/[protected]/[protected]. The deducted amount is 520 rs. I want it reverse back to my account. How it happend without getting OTP or any other alert. Kindly resolve this issue as soon as possible.
                                ICICI Bank Customer Care's response, Aug 5, 2019
                                Verified Support
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (661421_01) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
                                My name is Priyanka Shirole.
                                I am very disappointed to write that without my knowledge, INR 1899 is deducted from my account and ONEAST service is activated.
                                I want my refund ASAP as I hadn't told to activate any of such service.
                                ICICI Bank Customer Care's response, Aug 5, 2019
                                Verified Support
                                Dear Priyanka Shirole,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (661421_02) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  I have recently moved to the United States and my ICICI bank phone number is associated with an Indian number as I'm not an NRI member. Please suggest me if I can get OTP's to my American number. Have tried calling Customer care and there was no use. I need an imobile app with the US number or can be logged in through ID and Password. Please help me with this
                                  ICICI Bank customer support has been notified about the posted complaint.
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                                    M
                                    m10jayashree
                                    from Bengaluru, Karnataka
                                    Aug 5, 2019
                                    Resolved
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                                    Resolved

                                    Address: Chennai, Tamil Nadu, 600126

                                    I hold saving account with icici bank since last 4 years, i am wondering why they are charging for cards.
                                    They have charged ₹588.82 under dcardfee1631may19-apr20+ gst.
                                    No idea why they are charges these amount, they never informed me these charges either my email, sms or letter. It is really frustrating that icici has deducted money without informing us. Expecting my money to be credited to my a/c asap.
                                    Sep 5, 2019
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Aug 05, 2019
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (661430) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
                                    From my ICICI account, 118 rs are debited with the transaction remarks that "DMC/IN[protected] DP CHGS TILL JUN-19". After understanding that it is for Demat account. But my Demat account is life time free and why it is charged now.
                                    ICICI Bank Customer Care's response, Aug 6, 2019
                                    Verified Support
                                    Dear Maheshwar Rao Muthineni,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (661430_01) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
                                    I am Charu Gusain and I hold an account with ICICI BANK. From last few months a certain amount of money is being debited from my account under this " MABchgs " charge. I request you to solve the issue and let me know about it.
                                    ICICI Bank Customer Care's response, Aug 6, 2019
                                    Verified Support
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (661430_001) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      Shijin MTS
                                      from Ernakulam, Kerala
                                      Aug 5, 2019
                                      Resolved
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                                      Resolved

                                      Address: Ernakulam, Kerala, 682030

                                      Hi,
                                      From my account, there was an deduction of inr 29.50 without any reason... It was described in the statement as atmdec chg. From internet i found that this charge was due to atm's not having enough cash. But there's no previous notification regarding this. And how come this charge can be levied to me. That's the problem with the atm right... Please do resolve it.
                                      Sep 5, 2019
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Aug 05, 2019
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (661440) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
                                      My account is salary account, I have withdrawn money two times in icici bank ATM.Two times amount is deducted with description ATM DEC CHG. I need proper justifications
                                      ICICI Bank Customer Care's response, Aug 5, 2019
                                      Verified Support
                                      Dear Abdulayan,

                                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                      Regards,
                                      ICICI Bank Customer Service Team
                                      Abdulayan's reply, Sep 3, 2019
                                      No one has contacted me...please take it as serious and solve it
                                      Date of incident: 31/07/2019

                                      An amount of 1399/- has been debited from my credit card without my prior knowledge. I don't need any Assist plan, please decativate this plan and credit the amount into my card as soon as possible

                                      Thanks and Regards
                                      Bharati Namana
                                      ICICI Bank Customer Care's response, Aug 5, 2019
                                      Verified Support
                                      Dear Bharati Namana,

                                      We request you to email us your concern with your contact details on [email protected]. Please mention the UID (661440_3) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
                                      Am an icici bank customer. Today ecsrtnchg charged 413 rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is.

                                      My email id is yashika.[protected]@gmail.com.

                                      Regards,
                                      Yashaswi
                                      ICICI Bank Customer Care's response, Aug 5, 2019
                                      Verified Support
                                      Dear Yashu Yashika,

                                      Our official will get in touch with you. We appreciate your patience.

                                      Regards,
                                      ICICI Bank Customer Service Team
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                                        Z
                                        ZiaUddin135
                                        from Mumbai, Maharashtra
                                        Aug 5, 2019
                                        Resolved
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                                        Resolved

                                        Address: Indore, Madhya Pradesh, 452001

                                        I have been icici bank customer since 2006 but on 4 of august at 1.40 pm my account were thrice subjected to suspicious transactions activity by uber bv merchant. First was 77.17 rupees debit. 2nd transaction was reversal of 77.17 at the same time and third again debited by uber bv of amount 223.11 rupees. I have already got my debit and internet banking blocked and registered fraud conplaint on customer care (Sr[protected]Sr[protected] please get the money reverted as soon as possible and enforce more security else constomers will move to some other bank
                                        Since uber bv suspicious fraud already happened across the world so many times why there is so much lack of security taken by bank in international transactions i am wondering see below link

                                        https://www.theguardian.com/money/2016/apr/22/uber-scam-hacking-account-phantom-...

                                        Ziauddin
                                        Sep 7, 2019
                                        Complaint marked as Resolved 
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Aug 05, 2019
                                        Updated by ZiaUddin135
                                        I have not used Uber services since 1.5 year and for security reason I have also put request to delete my Uber account for ever because of all this. Please enforce more security using pin/otp on all online transactions and get my money reverted as soon as possible
                                        Verified Support
                                        Aug 05, 2019
                                        ICICI Bank Customer Care's response
                                        Dear Customer,

                                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                        Regards,
                                        ICICI Bank Customer Service Team
                                        I was doing my educational fee transaction through NEFT but it was showing error of invalid grid no. but my grid no. was as per the the debit card.Now it has been disable and I have to transfer the amount urgently .Kindly help me to get my grid no. issue resolve at the earliest.
                                        ICICI Bank Customer Care's response, Aug 6, 2019
                                        Verified Support
                                        Dear Customer,

                                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (661429_01) in the subject line of your email. Our official will assist you.

                                        Regards,
                                        ICICI Bank Customer Service Team
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