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ICICI Bank Complaints & Reviews

3.3
Updated: Apr 21, 2026
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G
gopikrishnan_rajendiran
from Chennai, Tamil Nadu
Aug 13, 2019
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Resolved

dr tran for funding iwish a/c

I opened iwish deposit account, and i am seeing the 5000rs transferred to someother deposit account dr tran, what the hectic, how its happening without my knowledge. 5000rs my two weeks salary... This is insane... I didnt expect this from icici bank.. I am using icici account for past 7 years. Now i am frustrated to close the account a/c[protected]. Please someone solve my problem... I am not a rich guy to fund everyone. This is unlawful...
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pradeep57
from Bengaluru, Karnataka
Aug 13, 2019
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Address: 638453

I ordered a phone online for 25, 999 on 18th july using icici credit card & cancelled immediately. The amount for the same has been refunded on 19th july. But in my current statement icici charged rs 750+135 gst as late payment saying they wont consider refund as a payment & they asking i should have paid 25, 999 again to avoid late payment fee, how on the world is this fair? This is literally shocking from icici. If you are not cancelling the late payment fees, i have write this to banking ombudsman & all other legal way possible.
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Aug 13, 2019
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (694901) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Aug 15, 2019
Updated by pradeep57
You have given [protected]@icicibank.com as mail address it doesn't seems right. I googled & mailed to both [protected]@icicibank.com and [protected]@icicibank.com but both failed stating incorrect mail address.
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    P
    PrithaBose
    from Pune, Maharashtra
    Aug 13, 2019
    Resolved
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    Resolved

    Address: The Park Hyderabad, Front Office Department, 22, Raj Bhavan Road, Somajiguda, Hyderabad, Telangana-500082, Hyderabad, Telangana, 500082

    I have been deducted an amount of 1, 899.00 on 08 aug 2019 with the details mentioning: wpp-sr[protected]new policy. From my icici bank account

    I have not authorized, neither am aware of any such approvals for the deduction.

    Utter crap of icici bank to do such activities without my consent.
    Revert the money back to my account at the earliest.
    Sep 16, 2019
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Aug 13, 2019
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (694912) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      I
      ImMe Mohammed
      from Hyderabad, Telangana
      Aug 13, 2019
      Resolved
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      Resolved

      Address: madhapur karvy mitra, 500059

      I have applied for credit card and also got mail that my card been approved. But due to some wrong number update i was unable to receive any call or sms about my credit card status. So when contacted customer cared they provided tracking details of blue dart courier. When visited blue dard they said card has been sent back to new delhi,, so request is to re dispatch the credit card delivery again.. My mobile number is [protected]. Card num is [protected]
      Sep 18, 2019
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Aug 13, 2019
      ICICI Bank Customer Care's response
      Dear ImMe Mohammed,

      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
      I am holding your Bond Certificate No 50687 on 01.07.1999. Redemption date 01.01.2018
      I am running from pillar to post but are not acceptind the bond from Karvy office or3i infotech also
      Please help me how to Redeem my above Bond
      Deepak Bahl mob: [protected]
      [protected]@hotmailcom
      ICICI Bank Customer Care's response, Aug 14, 2019
      Verified Support
      Dear Customer,

      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
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        Y
        yashjoshi05
        from Mumbai, Maharashtra
        Aug 13, 2019
        Resolved
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        Resolved

        Address: Shimpoli Road, 400091

        Noticed that there is renewal deduction of rs 1899 in the month of june'19. When i looked at last year statement 2018 found that there is subscription charges for oneassit levied. This is joint account and primary account holder is my wife. Since we never requested icici for oneassist subscription and there deduction of 1899 for subscription as well as renewal. This account is not in use so we didn't notice deduction.
        My contact details:
        M:[protected]
        Name: yashwant joshi
        Sep 14, 2019
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Aug 13, 2019
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
        Dear Yashwant,

        Greetings from OneAssist!!!

        We regret any inconvenience caused to you.

        We are unable to locate your account, as the mobile number given is protected. Hence, request you to share your OneAssist customer ID or registered contact details by emailing us at [protected]@oneassist.in.

        Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

        Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

        Looking forward to hear from you.

        Regards

        Team OneAssist
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          S
          Sid113
          from Samastipur, Bihar
          Aug 13, 2019
          Resolved
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          Resolved

          Address: Hyderabad, Andhra Pradesh, 500032

          A lien has been imposed on an amount credited on jun 19th, 2019, to my bank account[protected] without prior intimation. The reason cited was name mismatch. I went to the hitech city branch and they are asking me for two things:

          [1] written application on the same
          [2] screenshot of the transfer from the transferor bank account

          Point number 2 is not something i can comply with, as i can't keep chasing the transferor.

          The lien was imposed without informing me, plus now the whole process of getting it removed seems complicated.

          I also asked the bank that in case i close the account then what happens to the amount, and i was informed that the bank will continue retaining it. Isn't that illegal?

          Siddharth
          Sep 18, 2019
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Aug 13, 2019
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
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            R
            Rajat Nitesh Bhandari
            from Mumbai, Maharashtra
            Aug 12, 2019
            Resolved
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            Resolved

            Address: Khargone, Madhya Pradesh, 451001

            My debit card has been blocked for online transaction and showed me below message:

            "for security reasons your mastercard® securecode™ purchase has been prevented from being processed due to repeated entry of incorrect details. Your card has been blocked for online transactions at mastercard securecode merchants.

            To unblock your card/login, please contact icici bank customer care.

            To complete this purchase using another form of payment, click 'continue'"

            I called to customer care for this but a pre recorded tape is running there asking for debit card number.
            I enter my debit card number (16 digits) it is telling me that your debit card is already unblocked..

            I am not getting how to unblock my card for online trasnaction?
            Please help me out
            Sep 12, 2019
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Aug 12, 2019
            ICICI Bank Customer Care's response
            Dear Rajat Nitesh Bhandari,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
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              V
              VarunGJ
              Aug 11, 2019
              Resolved
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              Resolved

              Address: 560100

              I am in japan for 3 months biz. Trip but i can see my card has been blocked & i am unable todo the online txn using grid in my card. My main problem is i have todo txn urgently and due to in tokyo i can not use the registered mobile because of international roaming and can not even call. Can someone help, since i have debit card with me & also have japan mob no. So please help to resolve at the earliest. I tried calling customer care from japan mob no. But it is always suggesting to call from registered no. Which i cannot do as mentioned reason.
              Aug 21, 2019
              Complaint marked as Resolved 
              Resolved
              ICICI Bank customer support has been notified about the posted complaint.
              Aug 11, 2019
              Updated by VarunGJ
              Here is my Japan Mob No: +81 [protected]. Please contact me asap
              Verified Support
              Aug 12, 2019
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (691359) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
              Aug 16, 2019
              Updated by VarunGJ
              I am unable to get the email ID. [protected]@icicibank.com ??
              Could you please share the exact email id in varungupta.[protected]@gmail.com
              Aug 21, 2019
              Updated by VarunGJ
              Issue is resolved by my self. Thanks.
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                B
                Balaji R Nagarajan
                from Tiruchirappalli, Tamil Nadu
                Aug 11, 2019
                Resolved
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                Resolved

                upi payment is not working - not able send money to another account

                Address: 621305

                Not able to do upi transaction through icici bank account.
                This issue is coming in all the payment application. Example, google pay, phone pe app. Please do the needful asap.
                Always payment get failed.
                Got below error message -
                Try another bank account or call your bank.
                I went to icici bank branch. But no proper response from them

                Acc number[protected]...
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                D
                Deepj
                from Kapurthala, Punjab
                Aug 10, 2019
                Resolved
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                Resolved

                Address: h.no.152,Tower Enclave, Phase-2, Jalandhar, Punjab, 144003

                Tickets were booked on makemytrip.com amounting rs. 893/-, which were not finalized by makemytrip. To claim refund from makemytrip, the available no. [protected] was dialed, as customer care number available on website. The call was attended by a person, who asked to download the app-"anydesk remote control" to claim refund of tickets. The information & card number was enter on the the said app and received otp. During talk with said person, without enter otp, rs.20000/- (Rs. Twenty thousands only) was cheated and debited in the cheater's mobiwik account from my saving account ending...1979.

                Further informed that rs.9610/- was recovered the cheater's mobiwik account and credited to my saving account on 18/07/2019 and balance amount of rs.10, 390 has not been credited so far in my saving account.
                Sep 12, 2019
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Aug 11, 2019
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
                ICICI activated one assist plan without my permission and deducted RS 1899 from my account.
                I want you to cancel it immediately and refund full amount ASAP.
                ICICI Bank Customer Care's response, Aug 12, 2019
                Verified Support
                Dear Minakshi

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (689302_2) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
                Dear Minakshi,

                Greetings from OneAssist!!!

                We are sorry to see you go.

                We have forwarded your details to our team and you should expect a call within 24 hours. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

                We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

                Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

                We appreciate your patience in the interim.

                Regards

                Team OneAssist
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                  A
                  Aapdas
                  from Chennai, Tamil Nadu
                  Aug 10, 2019
                  Resolved
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                  Address: 600017

                  I have made the all the pending payment towards my icici bank credit card ending with 8009 for rs 16700 thru net banking on 31.05.2019 but still its appearing in cibil as open inactive.

                  I have made the above full payment of rs 16700 post taking confirmation from credit mantra as pending amount is rs 16693 but i have made entire payment of rs 16700 but still its appearing in cibil as open inactive

                  Pleases clear the same
                  Aug 10, 2019
                  Complaint marked as Resolved 
                  Based on the Credit mantra confirmation I have made the entire outstanding amount for my credit card for sum of Rs 16700 but still its appearing in CIBIL Mail copy attached which sent to Credit mantri and no response for the mail
                  ICICI Bank customer support has been notified about the posted complaint.
                  Aug 10, 2019
                  Updated by Aapdas
                  mail copy attached
                  Verified Support
                  Aug 11, 2019
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (689314) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    C
                    Chandrashekar Patil
                    from Chandigarh, Chandigarh
                    Aug 10, 2019
                    Resolved
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                    Resolved

                    Address: No 3453, 1st F Cross,, RPC Layout, Vijaynagar, 560040

                    Dear sir,

                    I am really shocked by seeing sms from icici bank, as i was travelling to amirtsar this morning (10th august 2019). I called customer care and given the compliant but i am not sure this will be solved. I don't how come any person can withdraw cash without atm. Atm card is with me and the transaction is in bangalore which customer care person was telling.in amirtsar i wanted to go bank and give compliant personally due to 2nd saturday bank are close. I am into sales and marketing as i was on north india tour i can't come to bangalore and raise the compliant. I will be back on 17th august 2019. I work in mysore i don't have time to come to bank and give a compliant for that i need to apply leave. Kindly let me know what solution you can give to me. I am having only one account icici as it's my primary account, my debit card and account is blocked i don't have money with me. I am requesting my friend to arrange money. This is very embarrassing movement to me due to this security reason. I am thinking i can go for media because i don't any faith you can help me, because i am such situation as i am not in home town. This should not happen to any customer in future, so please suggest me what to do. Let media know this and find out some solution. I am really upset from morning. Your customer service person just sent one mail stating it will take 23 days, we started investigation and he request me to file a case i believe, i was traveling i couldn't hear him completely. Kindly look into below issue seriously.

                    My compliant number is sr[protected].
                    Name : chandrashekar patil
                    A/c no : [protected]
                    Mobile no - [protected]

                    Thanks,
                    Patil
                    Sep 12, 2019
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Aug 11, 2019
                    ICICI Bank Customer Care's response
                    Dear Chandrashekar Patil,

                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
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                      D
                      Daffrin Jeyapraba
                      from Delhi, Delhi
                      Aug 10, 2019
                      Resolved
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                      Address: Mysore Infosys Branch, Mysore, Karnataka, 570018

                      My name is daffrin jeyapraba and am having salary account in icici bank for past 3 years. Never have i ever experienced something called posdec chg before. They have charged exactly 38 times of rs29.50 (Rs1121 in total) though i dont use any other atm machines other than icici bank atm machines. For the same date itself they have charged so many times. When i reached out to the bank directly, they are saying they are not responsible for these deductions and i should contact customer care. Customer care number is not reachable. I would again like to highlight that this is my salary account and they cant take these charges in salary account. This is just some fraudulent act by the icici bank.
                      I request you to kindly raise this issue to the bank.
                      Sep 12, 2019
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Aug 11, 2019
                      ICICI Bank Customer Care's response
                      Dear Daffrin Jeyapraba,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (689294) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        V
                        Vikram Mohun
                        from Tirunelveli, Tamil Nadu
                        Aug 10, 2019
                        Resolved
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                        Resolved

                        Address: hyderabad, Rangareddy, Andhra Pradesh, 500072

                        Amount of rs 413 on 15.07.2019, rs 86.95 on 20.07.2019, rs 336.16 on 06.08.2019 and rs 318.04 on 06.08.2019 deducted from my icici bank account without my permission. My bajaj consumer is completed by unnecessary charges are being deducted from my account. There is no response from bajaj finserv. Please return back my amount to my icici bank account
                        Sep 12, 2019
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Aug 10, 2019
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (685832) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          A
                          ajeyseth
                          from Jabalpur, Madhya Pradesh
                          Aug 10, 2019
                          Resolved
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                          Resolved

                          Address: Jabalpur, Madhya Pradesh

                          Dear sir,
                          I had applied for rs 2000000 personal loan in may 2019. I kept the loan sanction on hold as told to icici bank rohini employees dealing with my case - ms shivani and ms nisha on tele no [protected] as i was told that i cannot foreclose the loan before 12 months without paying 5 % penalty.

                          On 30 may or 31 may i got a call from an icici executive saying that the month end target had to be met and offered me waiver of foreclosing penalty anytime that i choose to repay the entire loan. When i told him to give in writing, he assured me that the call is getting recorded and that there will be no exit load if i repay the entire amount anytime without any exit load/penalty. On that reassurance i gave a verbal sanction to provide me that loan.

                          However, when i received the written communication after the fund had already been disbursed, i was shocked to see that there was no waiver for me in case i wish to repay the entire loan before 12 months and i will be charged penalty for that.

                          I have been cheated by icici bank executive. Pl listen to the audio recording of my conversation with the executive dated 30 may or 31 may in which he promised me that there will be no charges if i wish to foreclose the loan by paying the entire loan amount anytime.

                          I will therefore request that i should be now permitted to repay the entire amount in sep 2019 without any penalty or additional charges and take action against the employee who cheated me.
                          Pl also provide details of ombudsman for my further action. My loan acct no is lpdel [protected].

                          Regards
                          Brigadier ajey sethi
                          Sep 12, 2019
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Aug 11, 2019
                          ICICI Bank Customer Care's response
                          Dear Ajey Sethi,

                          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team
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                            N
                            Navneet Chanan
                            from Mumbai, Maharashtra
                            Aug 9, 2019
                            Resolved
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                            Resolved

                            Address: Marriott suites pune 81 mundhwa koregaon park annex, 411036

                            Dear sir/mam,

                            My mastercard secure code has been blocked due to repeated entry of invalid data. Even on calling the icici customer care it was not been resolved. My debit card details was filled. But, still the problem was not solved. I am not able to do any online transaction. So, kindly resolve this issue asap.

                            Thank you,

                            Regards,
                            Navnita
                            Sep 11, 2019
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Aug 11, 2019
                            ICICI Bank Customer Care's response
                            Dear Navnita,

                            We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (689288) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              D
                              Deblina Bandopadhyay
                              from Mumbai, Maharashtra
                              Aug 9, 2019
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                              Hello,
                              On 31st july 2019 amount 3153 has deducted from my account at a restaurant for wrongly generated bill.
                              But soon the manager made a void sale against the amount and provided me the receipt.
                              It's been 7 days i haven't received the refund yet.
                              Please help me to get my refund back to my account as soon as possible.
                              I have attached the sale and void sale slip below.
                              ICICI Bank customer support has been notified about the posted complaint.
                              Aug 12, 2019
                              Updated by Deblina Bandopadhyay
                              No action has been taken from ICICI BANK's end
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                                M
                                manid70
                                from Delhi, Delhi
                                Aug 10, 2019
                                Resolved
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                                Resolved

                                Address: Chennai, Tamil Nadu

                                Hi team
                                My parents has sent me rs60000 to my icici bank account. Due neft name mismatch my account is marked as lien. It's a legitimate payment made by parents. I tried to reach via email but not getting proper response. Could you please help me to remove the lien on my amount.

                                I have visited icici branch and submitted a service request sr[protected].
                                I am unable to track the status. Mobile banking is also not working.

                                Kindly let me know the status of my service request.
                                Please return bank my money and remove lien from my account.
                                Contact : mani. [protected]@gmail.com
                                Sep 12, 2019
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Aug 10, 2019
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  S
                                  Sharanya K S
                                  from Mumbai, Maharashtra
                                  Aug 9, 2019
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                                  Address: Bangalore, Karnataka

                                  I went to an axis bank atm for withdrawing money i inserted card entered password, amount then it connects server and then yes command at that time power went off that machine was worked with inverter and the power didn't come i was waited more than 1 hour. But i did not get the money but in my account money debited please check my problem and please refund my money to my account asap!!
                                  The atm is axis bank atm machine chelikere and terminal id is aecn73412
                                  Please consider my complaints and please refund my money
                                  Thank you!!!
                                  Sep 9, 2019
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Aug 09, 2019
                                  ICICI Bank Customer Care's response
                                  Dear Sharanya K S,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (676989) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    S
                                    Satya Narayan Panigrahi
                                    from Bengaluru, Karnataka
                                    Aug 9, 2019
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                                    I paid my last due of my credit card on this 4th august and that was my last emi for the credit card i owned earlier and later closed by bank. I was told to pay the remaining amount in 5 emis and it's all done on 4th august but however i am unable to get a noc until today. I have to take a bike for dad and my loan is not getting passed because of low rating. The other bank is asking for noc and am unable to get it. It's my dad's birthday on sunday.

                                    Also let me know how can i get a soft copy as i have relocated from the address.

                                    Please let me know how can i get it asap or in my mail:

                                    My mail id : mailme. [protected]@gmail.com

                                    Awaiting your response
                                    Thanks
                                    Sep 9, 2019
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Aug 09, 2019
                                    ICICI Bank Customer Care's response
                                    Dear Satya Narayan Panigrahi,

                                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                    Regards,
                                    ICICI Bank Customer Service Team
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