ICICI Bank Complaints & Reviews

I hold saving account with icici bank since last 4 years, i am wondering why they are charging for cards.
They have charged ₹588.82 under dcardfee1631may19-apr20+ gst.
No idea why they are charges these amount, they never informed me these charges either my email, sms or letter. It is really frustrating that icici has deducted money without informing us. Expecting my money to be credited to my a/c asap.

Hi,
From my account, there was an deduction of inr 29.50 without any reason... It was described in the statement as atmdec chg. From internet i found that this charge was due to atm's not having enough cash. But there's no previous notification regarding this. And how come this charge can be levied to me. That's the problem with the atm right... Please do resolve it.

I have been icici bank customer since 2006 but on 4 of august at 1.40 pm my account were thrice subjected to suspicious transactions activity by uber bv merchant. First was 77.17 rupees debit. 2nd transaction was reversal of 77.17 at the same time and third again debited by uber bv of amount 223.11 rupees. I have already got my debit and internet banking blocked and registered fraud conplaint on customer care (Sr[protected]Sr[protected] please get the money reverted as soon as possible and enforce more security else constomers will move to some other bank
Since uber bv suspicious fraud already happened across the world so many times why there is so much lack of security taken by bank in international transactions i am wondering see below link

https://www.theguardian.com/money/2016/apr/22/uber-scam-hacking-account-phantom-...⇄

Ziauddin

I am holding 2 bonds of rs.5, 000 each with following details..
1. Bondholder name : b s ravishankar. Bondholder no :[protected]. Certificate no. 197299.
2. Bondholder name : b s ravishankar. Bondholder no :[protected]. Certificate no. 197300.

I don't have records of having received the redemption value. Original bonds are with me only.

Kindly arrange to credit the redemption value to me or please provide me the details of payments made to me towards the redemption value.

Hello icici team,

This is jitendra labade.

Issue : i am unable to talk to indian customer service representative about getting an otp to generate the pin for my new debit card.

I am in usa and recently i received new debit card at my home in india, i have its details like number/cvv/expirty date etc with me. They did not send me the pin this time.
My register mobile number is deactivated so i can not get an otp on register mobile number. Neither i can call from that number to you/icici customer service.

So whenever i am calling icici customer service at +[protected], i selected option 1 for phone banking, then entered my 12 digit account number and after that selected 1 to "generate the pin"
But it says ivr needs me to call from my registered number only and call gets disconnected.

I tried many different ways, even once spoke with nri team person even he said i need to go through option 1 i. E phone banking and then entered account number and select 1 for "generate the pin" and
Then call with get connected to him (I. E nri team) again and then he will help me to get otp to "generate the pin".

But as i described above, after i entered account number and select 1 to "generate the pin", it repeats that message of ivr needs to call from registered number and call gets disconnected.

Last night, i spent almost 5 hours from 9pm to 2am est (Usa time), i am trying to speak to someone who can help me to get otp to "generate the pin".

*so basically if you dont have a registred nuumber active or dont have a pin, we can not talk to indian customer service??? *

This is so so frustrating for me (11 yrs of being a icici customer).

Can someone please help me??

Pls call me at +[protected]. Or should i just move to different bank when i am back in india?

Also let me know how to update usa number for internet banking.

Thanks,
Jitendra.
+[protected]

As i was an need of personal loan amount of rs.1.4l, i approached to my bank, branch (Icici bank kalikapur branch, kolkata) a week ago, done with paper work in my branch itself & verification were done on 27.07.19 for the same buton 1st august, i came to know that my request for the same has been turned down without knowing me the reason even after everything went well either paper work or verification & regarding eligibility, everything goes well. I went to my branch & i was told that if i request for 1lakh then bank can easily approve & disburse the same & i agreed for the same but i was surprised to hear the same from same person who promised me that application for loan for the amount of rs.1 lakh can be done easily, was also not his cup of tea.
I want to know from bank that when everything was as per mark then on what ground my request has been turned down in last moment.

Attached is the mssg i got from my bank

I opened a account in icici bank and was asked by the bank to apply for credit card without any joining fee or annual charges i agreed for it for a coral credit card,
I recieved a make my trip card which i had never applied to but at that time i was in need i used it after 20 days i got a message of deduction of joining fee and tax which totals to 590, i am ready to return the card without joining fee as i have never applied for make my trip card

Hello sir actually today's morning by 3:51 am i received a text that inr of rs 2900 has been done.. Bt i didnt made the transaction i m calling. Even they are not connecting my call.
The transaction says
Txn of inr 2, 900.35 done on acct xx* on 04-aug-19. Info: vsi*qsnbillcc. Avbl bal:inr *.*. Call 18002662 for dispute or sms block 492 to [protected]
Nd i m calling on this number no one is responding please help me

I would like to bring it to your notice that, the amount of rs199/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. I have checked this when i was going through my account statement, the amount was debited on 29th july, 2019. Could you please assist me regarding...

Ref no. Lptri[protected] of rs.53, 000/-
As per one time settlement letter dated 05.02.2019
Amount settled on 08.02.2019 and no due certificate letter issued by icci bank dated 21.02.2019.
As per ots leter cibil will be updated with in 60 days as
Sattus settled with nil outstanding in cibil but
Even after so many reminders it is not updated
Already 5 months are over
Kindly update at the earliest
Consumer: s balasubramanian
Member reference number: control number: 3, 01, 03, 56, 503
Date:[protected]
Time: 15:12:36
Thanking you sir

Dear icici bank,
Rs 1899 are deducted from my icici bank debit card, for one assist plan which i didn't ask for. This was done on 8am this morning without prior notice. I didn't ask for any such plans. I have been looking for ways to resolve this and even contacted the customer care but of no use as they didn't respond.
Kindly look into this problem and refund my money as soon as possible.
Thank you.

Hi name is ratnakarareddy devada. I got message amount deducted from my saving account.{dear customer, inr 2450.00 was spent using debit card of account xx958 on 03-aug-19. Info: vin*google *tic. The available balance.}but i did not done any transaction. Without my otp how this happened. Please cross check and revert my money back.

My card no:[protected]
My contact no:[protected]...

I recieved call from icici stating that they have registered my account against fraudulent activities by providing certain benefits. But they never informed that an amount would be debited from my account for it. So without any confirmation from my side to debit an amount, the bank has debited an amount of 1899 rs on 1st aug 2019. I want my money back

I did not register for any Demat account services with my salary account. Last year I got call from ICICI agents for registering Demat services, but I refused to register it. Even after refusing so many times, my account is enabled with Demat and has been debited with Rs. 700 for Demat account annual maintantence charge. Why should I pay for Demat charges that has been created without my permission. Please kindly look into it and refund the amount that has been debited from bank end and close the demat account.

Sir, in 25.07.2019 my debit card has lost, we will register the complaint customer card block my card, and make new normal card, but your phone banking executive make the coral card and he deduct the 500 rs my account, next 3 days we send the 200 rs my account he also deduct the 200 rs my amount. We call to customer care and say please cancel my card and refund my amount today is fourth days no any amount refund to me, my complaint number sr[protected]. Please refund my amount otherwise we will register the complaint to consumer court agents to icici bank,

I have been an icici customer since 2 years. I have always loved their services.

But since the past few months i am disappointed. I have never requested them to block my debit card for any reason, nor i have ever entered the wrong cvv multiple times. But when i try to make online transactions, each time i get this message:

"for security reasons your verified by visa purchase has been prevented from being processed due to repeated entry of incorrect details. Your card/login has been blocked for online transactions at verified by visa merchants.

To unblock your card, please contact icici bank customer care."

I have tried calling customer care multiple times. Each time a computerised voice plays, asks me to enter my 16 digit card number which i would like to unblock, i enter it and it says my card is unblocked. But then when i try to do online transactions, it again says that my card is blocked for online transactions.

I have made these calls last month as well and i have waited about a month to get my card unblocked. And today i called again and the same thing happened. My debit card shows still blocked.

I have tried to unblock my debit card through the imobile app as well but it says my card is not blocked at all.

I am totally frustrated by now. Please help.

Thanks,
Bijeta
[protected]

As per my confirmation for the personal loan taken from icici bank, i had confirmed the loan amount only on 2 percent processing fees along with applicable gst only but with no hidden charges. Then, in my account statement there is 5 percent prepayment charges reflecting on the principal amount outstanding for which i doesn’t confirmed. I wrote the icici bank for this and they replied that it will not be waived off which is cheating to me and the same should be waived off.
Regards
Sunita tokas
Personal loan a/c no. - lpdel[protected]

I have icici banks salaried account, yesterday i was doing some online transaction that time application gave me the error,
1) while doing you transaction it gives " transat is not permitted to this cardholder.
2) while doing transaction using beneficiary account details it gives beneficiary's account is blocked/frozen.
3) also i have tried to withdraw the money from atm thier also it gives me error.
4) at petrol...

I had mistakenly transfered money from my account to unknown person (Want to transfer to my friends account but mistakenly transfered to that unknown person) on the same day i send the mail to icici cc (Customer care) as well called up cc and informed that i had a made mistake but cc told me that you have to visit your home branch and need to give written application. On the next day i have submitted application in home branch with all below details. The manager replied me that he will send this request to respected branch where that unknow person hold the account. It s almost on and 2 months over but i have not received my money, i called three times in the bank manager replied me he already forwarded my compliant to concern branch they have not replied. Need your help...

This is to inform u about that the pushkar branch icici staff is not supportive and someone in the staff is leaking my account information.. So plz take an immediate action otherwise i have to take a legal action against the bank and plz find the wrong person and kick them out.. This is not a small rural bank after all it is a wellknown in the country and it is about your reputation.. So plz