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ICICI Bank Complaints & Reviews

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Updated: Apr 21, 2026
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ICICI Bank reviews & complaints page 457

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B S Ravishankar
from Mysore, Karnataka
Aug 4, 2019
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Address: ICICI Towers. Bandra-Kurla Complex., Mumbai City, Maharashtra, 400051

I am holding 2 bonds of rs.5, 000 each with following details..
1. Bondholder name : b s ravishankar. Bondholder no :[protected]. Certificate no. 197299.
2. Bondholder name : b s ravishankar. Bondholder no :[protected]. Certificate no. 197300.

I don't have records of having received the redemption value. Original bonds are with me only.

Kindly arrange to credit the redemption value to me or please provide me the details of payments made to me towards the redemption value.
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Aug 05, 2019
ICICI Bank Customer Care's response
Dear Customer,

Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
Aug 13, 2019
Updated by B S Ravishankar
I have not received any call from your official in last 8 days!!! Please expedite.
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    J
    jit_pal
    Aug 4, 2019
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    can not reach/talk to indian customer service

    Hello icici team,

    This is jitendra labade.

    Issue : i am unable to talk to indian customer service representative about getting an otp to generate the pin for my new debit card.

    I am in usa and recently i received new debit card at my home in india, i have its details like number/cvv/expirty date etc with me. They did not send me the pin this time.
    My register mobile number is deactivated...
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    S
    sbjha
    from Kolkata, West Bengal
    Aug 4, 2019
    Resolved
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    Resolved

    Address: Chitrakoot Apartment, Bediadanga Road, First Lane (Nr. Shree Shyam Medical Hall), Kolkata, West Bengal, 700039

    As i was an need of personal loan amount of rs.1.4l, i approached to my bank, branch (Icici bank kalikapur branch, kolkata) a week ago, done with paper work in my branch itself & verification were done on 27.07.19 for the same buton 1st august, i came to know that my request for the same has been turned down without knowing me the reason even after everything went well either paper work or verification & regarding eligibility, everything goes well. I went to my branch & i was told that if i request for 1lakh then bank can easily approve & disburse the same & i agreed for the same but i was surprised to hear the same from same person who promised me that application for loan for the amount of rs.1 lakh can be done easily, was also not his cup of tea.
    I want to know from bank that when everything was as per mark then on what ground my request has been turned down in last moment.

    Attached is the mssg i got from my bank
    Sep 6, 2019
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Aug 05, 2019
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (661438) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      A
      Ankit5565
      from Delhi, Delhi
      Aug 4, 2019
      Resolved
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      Resolved

      I opened a account in icici bank and was asked by the bank to apply for credit card without any joining fee or annual charges i agreed for it for a coral credit card,
      I recieved a make my trip card which i had never applied to but at that time i was in need i used it after 20 days i got a message of deduction of joining fee and tax which totals to 590, i am ready to return the card without joining fee as i have never applied for make my trip card
      Sep 5, 2019
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Aug 04, 2019
      ICICI Bank Customer Care's response
      Dear Ankit,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (658447) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        D
        Deeptids Sharma
        from Noida, Uttar Pradesh
        Aug 4, 2019
        Resolved
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        Resolved

        Address: 999, sector 22b, Gurgaon,haryana, Gurgaon, Haryana, 122016

        Hello sir actually today's morning by 3:51 am i received a text that inr of rs 2900 has been done.. Bt i didnt made the transaction i m calling. Even they are not connecting my call.
        The transaction says
        Txn of inr 2, 900.35 done on acct xx* on 04-aug-19. Info: vsi*qsnbillcc. Avbl bal:inr *.*. Call 18002662 for dispute or sms block 492 to [protected]
        Nd i m calling on this number no one is responding please help me
        Sep 4, 2019
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Aug 04, 2019
        ICICI Bank Customer Care's response
        Dear Deeptids Sharma,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (658450) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          S
          Sai Pallavi 123
          from Visakhapatnam, Andhra Pradesh
          Aug 3, 2019
          Resolved
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          Resolved

          vsi/amazon stan debit

          Address: 530027

          I would like to bring it to your notice that, the amount of rs199/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. I have checked this when i was going through my account statement, the amount was debited on 29th july, 2019. Could you please assist me regarding...
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          M
          from Mumbai, Maharashtra
          Aug 3, 2019
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          Ref no. Lptri[protected] of rs.53, 000/-
          As per one time settlement letter dated 05.02.2019
          Amount settled on 08.02.2019 and no due certificate letter issued by icci bank dated 21.02.2019.
          As per ots leter cibil will be updated with in 60 days as
          Sattus settled with nil outstanding in cibil but
          Even after so many reminders it is not updated
          Already 5 months are over
          Kindly update at the earliest
          Consumer: s balasubramanian
          Member reference number: control number: 3, 01, 03, 56, 503
          Date:[protected]
          Time: 15:12:36
          Thanking you sir
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Aug 04, 2019
          ICICI Bank Customer Care's response
          Dear Meena,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (658461) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
          Aug 24, 2019
          Updated by [email protected]
          still not resolved. update cibil for feb 2019
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            K
            kolli vibha
            from Mumbai, Maharashtra
            Aug 3, 2019
            Resolved
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            Address: Wyra road, Khammam, Andhra Pradesh

            Dear icici bank,
            Rs 1899 are deducted from my icici bank debit card, for one assist plan which i didn't ask for. This was done on 8am this morning without prior notice. I didn't ask for any such plans. I have been looking for ways to resolve this and even contacted the customer care but of no use as they didn't respond.
            Kindly look into this problem and refund my money as soon as possible.
            Thank you.
            Oct 1, 2019
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Aug 04, 2019
            ICICI Bank Customer Care's response
            Dear Vibha,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (658464) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              D
              Devada Ratnakarareddy
              from Vijayawada, Andhra Pradesh
              Aug 3, 2019
              Resolved
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              Resolved

              vin/google fraud transaction

              Address: Krishna, Andhra Pradesh

              Hi name is ratnakarareddy devada. I got message amount deducted from my saving account.{dear customer, inr 2450.00 was spent using debit card of account xx958 on 03-aug-19. Info: vin*google *tic. The available balance.}but i did not done any transaction. Without my otp how this happened. Please cross check and revert my money back.

              My card no:[protected]
              My contact no:[protected]...
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              D
              Dineshchandar
              from Chennai, Tamil Nadu
              Aug 3, 2019
              Resolved
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              Resolved

              I recieved call from icici stating that they have registered my account against fraudulent activities by providing certain benefits. But they never informed that an amount would be debited from my account for it. So without any confirmation from my side to debit an amount, the bank has debited an amount of 1899 rs on 1st aug 2019. I want my money back
              Sep 6, 2019
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Aug 03, 2019
              ICICI Bank Customer Care's response
              Dear Dinesh chandar,

              We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (655879) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                Priyamohan19891
                from Chennai, Tamil Nadu
                Aug 3, 2019
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                Address: Chil Sez campus, Keeranatham, Saravanampatti, Coimbatore, Tamil Nadu, 641035

                I did not register for any Demat account services with my salary account. Last year I got call from ICICI agents for registering Demat services, but I refused to register it. Even after refusing so many times, my account is enabled with Demat and has been debited with Rs. 700 for Demat account annual maintantence charge. Why should I pay for Demat charges that has been created without my permission. Please kindly look into it and refund the amount that has been debited from bank end and close the demat account.
                ICICI Bank customer support has been notified about the posted complaint.
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                  S
                  shar0ama anil
                  from Delhi, Delhi
                  Aug 3, 2019
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                  Address: TEAMLEASE PVT LTD, New Delhi, Delhi, 110085

                  Sir, in 25.07.2019 my debit card has lost, we will register the complaint customer card block my card, and make new normal card, but your phone banking executive make the coral card and he deduct the 500 rs my account, next 3 days we send the 200 rs my account he also deduct the 200 rs my amount. We call to customer care and say please cancel my card and refund my amount today is fourth days no any amount refund to me, my complaint number sr[protected]. Please refund my amount otherwise we will register the complaint to consumer court agents to icici bank,
                  ICICI Bank customer support has been notified about the posted complaint.
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                    Bijeta Dey
                    from Pune, Maharashtra
                    Aug 3, 2019
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                    Address: Pune, Maharashtra, 411014

                    I have been an icici customer since 2 years. I have always loved their services.

                    But since the past few months i am disappointed. I have never requested them to block my debit card for any reason, nor i have ever entered the wrong cvv multiple times. But when i try to make online transactions, each time i get this message:

                    "for security reasons your verified by visa purchase has been prevented from being processed due to repeated entry of incorrect details. Your card/login has been blocked for online transactions at verified by visa merchants.

                    To unblock your card, please contact icici bank customer care."

                    I have tried calling customer care multiple times. Each time a computerised voice plays, asks me to enter my 16 digit card number which i would like to unblock, i enter it and it says my card is unblocked. But then when i try to do online transactions, it again says that my card is blocked for online transactions.

                    I have made these calls last month as well and i have waited about a month to get my card unblocked. And today i called again and the same thing happened. My debit card shows still blocked.

                    I have tried to unblock my debit card through the imobile app as well but it says my card is not blocked at all.

                    I am totally frustrated by now. Please help.

                    Thanks,
                    Bijeta
                    [protected]
                    ICICI Bank customer support has been notified about the posted complaint.
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                      S
                      Sunita Tokas
                      from Delhi, Delhi
                      Aug 2, 2019
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                      Address: New Delhi, Delhi, 110030

                      As per my confirmation for the personal loan taken from icici bank, i had confirmed the loan amount only on 2 percent processing fees along with applicable gst only but with no hidden charges. Then, in my account statement there is 5 percent prepayment charges reflecting on the principal amount outstanding for which i doesn’t confirmed. I wrote the icici bank for this and they replied that it will not be waived off which is cheating to me and the same should be waived off.
                      Regards
                      Sunita tokas
                      Personal loan a/c no. - lpdel[protected]
                      ICICI Bank customer support has been notified about the posted complaint.
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                        Pradeep Yawatkar
                        from Mumbai, Maharashtra
                        Aug 2, 2019
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                        Resolved

                        getting error while doing online transaction

                        I have icici banks salaried account, yesterday i was doing some online transaction that time application gave me the error,
                        1) while doing you transaction it gives " transat is not permitted to this cardholder.
                        2) while doing transaction using beneficiary account details it gives beneficiary's account is blocked/frozen.
                        3) also i have tried to withdraw the money from atm thier also it gives me error.
                        4) at petrol...
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                        S
                        Sathiya Priyan
                        from Mumbai, Maharashtra
                        Aug 2, 2019
                        Resolved
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                        Resolved

                        I had mistakenly transfered money from my account to unknown person (Want to transfer to my friends account but mistakenly transfered to that unknown person) on the same day i send the mail to icici cc (Customer care) as well called up cc and informed that i had a made mistake but cc told me that you have to visit your home branch and need to give written application. On the next day i have submitted application in home branch with all below details. The manager replied me that he will send this request to respected branch where that unknow person hold the account. It s almost on and 2 months over but i have not received my money, i called three times in the bank manager replied me he already forwarded my compliant to concern branch they have not replied. Need your help...
                        Sep 2, 2019
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Aug 02, 2019
                        ICICI Bank Customer Care's response
                        Dear Sathiya Priyan,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (652448) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
                        I have my account in ICICI bank from last 4 years and do not know why it has charged rs.705 without any prior notice. I was not told anything before, this is not acceptable and I want that the bank official should get in touch with me asap.
                        ICICI Bank Customer Care's response, Aug 2, 2019
                        Verified Support
                        Dear sameeksha.2193,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (652448_1) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          Mehika Rajoria
                          from Didwana, Rajasthan
                          Aug 2, 2019
                          Resolved
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                          Resolved

                          Address: Choti basti, Ajmer, Rajasthan, 305022

                          This is to inform u about that the pushkar branch icici staff is not supportive and someone in the staff is leaking my account information.. So plz take an immediate action otherwise i have to take a legal action against the bank and plz find the wrong person and kick them out.. This is not a small rural bank after all it is a wellknown in the country and it is about your reputation.. So plz
                          Sep 6, 2019
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Aug 02, 2019
                          ICICI Bank Customer Care's response
                          Dear Mehika Rajoria,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (650997) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
                          Hi iam icici customer, ecstnchg rupees 413 was debited in my account without my knowledge .I did not got any sms and phone calls pls kindly clarify to me

                          Regards
                          Rahul Varma.D
                          ICICI Bank Customer Care's response, Aug 2, 2019
                          Verified Support
                          Dear Rahul Varma,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (650997_01) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            Heera Jan
                            from Tirunelveli, Tamil Nadu
                            Aug 2, 2019
                            Resolved
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                            Resolved

                            Address: Thoothukudi, Tamil Nadu, 628006

                            Customer id: 10127973

                            I had availed three fastag tags as i have icici sb account. While i sold my vehicles i had sent a request through my online login account to close the tags and remit the balance in my sb account. As per the customer care instruction i had enclosed request letter, cancelled cheque, pan card etc., till now there is no action taken on my complaint. Nearly more than one month gone now icici customer care tellling that i have to recharge my account to cancel the tag. Please note that when i give the request the account balance was 1500 now it turn down to 650. Day by day the account has been debited because of not closing tag.

                            Icici fastag is louting the customer. If we contact customer care regarding this issue there is no proper respectable response. Icici fastag deputing unqualified persons as customer care executive where there is no customer values. I am discussing with my lawyer about filing a suit in consumer court so that i can get the remedy with compensation for my mental agny
                            Sep 7, 2019
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Aug 02, 2019
                            ICICI Bank Customer Care's response
                            Dear Heera Jan,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (652463) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
                            I have been charged a fee of 354 under a head MM Annual fee. What is this fee since I have not subscribed for any such scheme. Please clarify.
                            ICICI Bank Customer Care's response, Aug 2, 2019
                            Verified Support
                            Dear Dharmendra A. Panchal,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (652463_1) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
                            Icici bank has deducted 405 rs from my account against ECSRTNCHG charges without my knowledge
                            How can a bank will deduct without informing customer
                            Moreover I don't know what's that charge is...
                            I want to raise a complaint against deduction of money from my account
                            ICICI Bank Customer Care's response, Aug 2, 2019
                            Verified Support
                            Dear Ayyappa_239,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (652463_01) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              E
                              Er Shimpy Dhawan Kapoor
                              from Mumbai, Maharashtra
                              Aug 2, 2019
                              Resolved
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                              Resolved

                              Address: 140301

                              I placed order of pigeon induction on 2nd july from amazon, i made online payment through my debit card of icici of rs 1935 and on the same day i cancelled the order and initiated return but till that time i have not recieved my payment back into my account, one month is complete still no response abd refund reference number for the transaction is 031234
                              Sep 16, 2019
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Aug 02, 2019
                              ICICI Bank Customer Care's response
                              Dear Er Shimpy Dhawan Kapoor,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (652581) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                A
                                atul purandare
                                from Hyderabad, Telangana
                                Aug 2, 2019
                                Resolved
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                                Resolved

                                Address: Hyderabad, Hyderabad, Andhra Pradesh

                                Icici bank has deducted 670 rs as dp charges. I didn't know what that means. I didn't got any notification msg also. After googling i got to know that it is related to some demat account.. I dont even know i have this and when did i asked it to open the same.. I dont trade in share market don't hold any shares.. Please refund the amount or else close the account.. I donr need this fraud companies account.

                                Ac[protected]
                                Sep 9, 2019
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Aug 02, 2019
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
                                There was a deduction of 1899 after i made an online payment of 1147 on myntra on 31 july 2019. I would like to know the reason and will it happen after every online payment i make.
                                ICICI Bank Customer Care's response, Aug 2, 2019
                                Verified Support
                                Dear Anulipi Goyal,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
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