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ICICI Bank Complaints & Reviews

3.2
Updated: Jan 2, 2026
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ICICI Bank reviews & complaints page 457

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P
Prachi AG
from Bengaluru, Karnataka
Aug 1, 2019
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Hi..
Since yesterday i am unable to do transaction and the page open up that for security reason card is blocked. I called the customer care and got it unblocked through that automatic voice recordar. Tried using my card again and it still get s blocked at 3d secure page. What di i need to do to avoid this from happening again.
ICICI Bank customer support has been notified about the posted complaint.
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    S
    Shaileshniresh
    from Bengaluru, Karnataka
    Jul 31, 2019
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    Address: Mangalore, Dakshina Kannada, Karnataka

    Account Number
    [protected]

    I needed to urgently transfer to HDFC account Rs 7, 500/-.But unfortunately my card got grid locked after 3 attempts even after typing the right digits.

    Tried to call the customer service supposed to be 24 hrs but unfortunately same automated response from customer care .which is of no use.

    I am a NRI at present in india.
    What is the use of having an bank account, which is unable to transfer online urgently.
    There is no customer support. I have decided to close my account, if my problem is not soughted out urgently.

    my email is
    shailesh.[protected]@gmail.com

    my mobile number is
    [protected]
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Aug 02, 2019
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

    Regards,
    ICICI Bank Customer Service Team
    Aug 05, 2019
    Updated by Shaileshniresh
    Please be informed that, Till date no official from ICICi had got in touch with me and the matter is unresolved.
    Aug 13, 2019
    Updated by Shaileshniresh
    Till date no one ICICI Bank had contacted.Today also i had the same problem and was unable to connect with customer service.

    I had no other option but to close all my ICICI account today due to bad customer service.
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      W
      Webruster
      from Delhi, Delhi
      Jul 31, 2019
      Resolved
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      Resolved

      annual fee charges and dp charges

      Icici bank is charging with annual charges and dp charges.

      I closed my demat account but still they are charging me and i already raised this before also.

      I went to icici direct and i closed it but still they are charging me.

      And for the annual maintenance, they never communicated in any manner that they gonna charge it, without any prior notice they charged me with these fees...
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      N
      Nived C.P
      from Visakhapatnam, Andhra Pradesh
      Jul 31, 2019
      Resolved
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      Resolved

      Address: Brothers engineering and Erectors Limited, Krishna, Andhra Pradesh, 521456

      Name: ANTU SINGH
      Acc no:[protected]
      IFSC: ICIC0006652
      Money debit date :20/07/2019
      debited Rs 10000/- as NFS/0188100

      Sir,
      My name Antu Sing a labour category person, working as helper in Vijayawada Power plant.My one month salary, ie my one month value of my sweat. I got My salary on 18/07/2019 and Rs.10000 debit from my account without my knowledge.
      for Anthu Singh
      Written By Nived Cp ph [protected] as per his request and seeing his sadness and difficulties
      +1 photos
      Sep 3, 2019
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Aug 02, 2019
      ICICI Bank Customer Care's response
      Dear ANTU SINGH,

      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
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        D
        Dr. Manthan
        from Cuddalore, Tamil Nadu
        Jul 31, 2019
        Resolved
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        Resolved

        Address: Surat, Gujarat

        I have paid credit card bill manually and on auto-debit return you have charged 450 INR? That's what you do after being your customer for 11 years without zero return/bounce? Your service is sincerely going worst.
        ICICI don't care of having loyal customers for more than 120 regular payments in a row. SBI is far better who dont charge even whenever i have paid one day later .
        Sep 3, 2019
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Aug 02, 2019
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (647949) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          R
          Rajan S. gupta
          from Gurgaon, Haryana
          Jul 31, 2019
          Resolved
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          Resolved

          unable to do online transactions using my icici debit card

          Address: New Delhi, Delhi, 110087

          Hi,

          I am unable to do online transactions using my ICICI debit card.
          I am gettting unnecessary messages at the ned of transaction and it is getting failed as well.

          Message is -
          For security reasons your verified by visa purchase has been prevented from being processed due to repeated entry of icorrect details.

          Please fix this issue
          How can this issue be resolved.I tried...
          +1 photos
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          S
          Sakshi263
          from Delhi, Delhi
          Jul 31, 2019
          Resolved
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          Resolved

          I got a phone call from icici one assist..

          Despite being non interested in their service.
          They deduced an amount of 1899 rupees.
          I need my money back with full refund. This is not the way. My email address linked is (Saakshi. [protected]@gmail.com)
          Acc no being[protected]

          Hi, i was given the information about the one assist plan, but suddenly after one day i got the message that rs 1899 is deducted from my icici bank debit card without my consent, which is not expected from such reputed bank, kindly deactivate this service and refund my money as soon as possible, i m least interested in such services, and expect the refund of my money to the earliest
          +1 photos
          Sep 3, 2019
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Jul 31, 2019
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
          Dear Customer,

          Greetings from OneAssist!!!

          We regret any inconvenience caused to you.

          We are unable to locate your account as the email id given is protected. Hence, request you to share your customer ID by emailing us at [protected]@oneassist.in.

          Once we receive the details, our team will contact you within 24 hours to get your issue resolved. Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

          Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

          Looking forward to hear from you.

          Regards

          Team OneAssist
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            S
            from Bengaluru, Karnataka
            Jul 31, 2019
            Resolved
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            Resolved

            Address: bangalore, 560010

            Dear sir,

            I have applied and taken a credit card against your advertisement rebuild your credit score, against f d i have taken one instant credit card, card no [protected] in month of october 2018,

            But til the date you are not updating the credit card transaction, information to credit bureau

            Almost 10 months are passed.

            Just i want to know the what is problem, policy to update the information,

            Santosh ramchandra kulkarni

            Credit card no - [protected]

            For contact please between 1.00 to 1.45 pm
            Sep 1, 2019
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Jul 31, 2019
            ICICI Bank Customer Care's response
            Dear Santosh Kulkarni,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
            Oct 08, 2019
            Updated by [email protected]
            No still my problem is not solved ...

            Ii have received cal from icici bank, i have sent the documents as per there requirement...
            but still cibil not updated
            Dear Sir,

            Today i went to the ICICI Branch Annapurneshwari Nagar, to Deposit the Cash, I approached the Cashier to deposit the Cash she told Now Lunch Hour She Can't Accept the Cash. when i asked her the Timing of Lunch She Told 2.00 PM To 2.30 PM, 2 three days back I went there she told our Lunch Break is 1.30 PM To 2.00 PM.

            Then i approached the Operation Manager, She told if any customer in the Q means we continue to accept the Cash . She started to cheque the CC Camera when i came to Branch. Instead of allowing the cash deposit.
            In between Branch Came to the Branch. i have told the Matter. He told the there is no Fixed time to our Branch.
            And I website Branch Timing is Written 9.30 To 4.30 PM

            I have holding the A/c With ICICI Bank from Lash 14 Years...
            Several time is happen with me in this branch, The Casher not behaving properly to customers.
            My Ac /No[protected]
            contact no - [protected]
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              A
              Ambar Sikarwar
              from Delhi, Delhi
              Jul 31, 2019
              Resolved
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              Resolved

              Address: SAP ENTERPRISES, CROSS ROAD MALL SIKANDRA BODLA ROAD AGRA, Agra, Uttar Pradesh, 282007

              Dear sir / madam,

              I have complaint many times and one complaint no. 45495849 have of them. For refund amount as deducted by you on date 24.05.2019, rs.2655.63/- date 27.07.19 rs. 15044.37/-

              But amount not refunded yet. And we never use this terminal tid 88056196 mid no. [protected].

              So you are request please refund the amount as you have deducted unnecessary.
              Sep 2, 2019
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Jul 31, 2019
              ICICI Bank Customer Care's response
              Dear Ambar Sikarwar,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (643510) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                S
                ssnirwan1
                from Jaisalmer, Rajasthan
                Jul 31, 2019
                Resolved
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                Resolved

                Address: Near sattasar house, choutina kua,, Bikaner, Rajasthan, 334001

                My mother had purchased ashirwad deep discount bond -1 in 1996 holding bondholder no.1213-186, warrent no. 135490 and certificate no.- 200000 in the name of nirmala devi/ shailendra singh/ ajay singh and we have not have any kind of information regarding. We are submitted all original document for redemption in your jaipur branch on august 2001 so i want to know that about payment of our bond.
                Please advise us current status of our payment also advise why bank not given any information
                Sep 3, 2019
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Jul 31, 2019
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (643515) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  R
                  rajputjist
                  from New Delhi, Delhi
                  Jul 31, 2019
                  Resolved
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                  Resolved

                  Address: Distt. Aligarh U.P. 202127, Aligarh, Uttar Pradesh, 202127

                  I have opened my salaried account in icici in 2016 and demat account was lifetime free but yesterday they have deducted my amount against demat rs. 688.33.
                  They never been informed about that deduction and suddenly deducted the money without intimation.

                  And after deduction no information has been given by the bank.

                  Dmc/in[protected] dp chgs till jun-19

                  My mobile no [protected]
                  Manoj kumar
                  Sep 4, 2019
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Jul 31, 2019
                  ICICI Bank Customer Care's response
                  Dear Manoj Kumar,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
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                    G
                    Ganesh Chemanchula
                    Jul 31, 2019
                    Resolved
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                    Resolved

                    Please let me know on what basis these deductions has been made. I have never initiated the transaction for the amount deducted which is 826 inr. I suppose these are related to demat account but be sure that i haven't used the demat account till now to make any kind of transactions. And also let us know clearly the reason for the deductions clearly as we are not in banking field to understand by looking at it. Kindly contact me as soon as possible.
                    Sep 1, 2019
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Jul 31, 2019
                    ICICI Bank Customer Care's response
                    Dear Ganesh Chemanchula,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (643527) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      S
                      Sid1990lotlikar
                      from Mumbai, Maharashtra
                      Jul 30, 2019
                      Resolved
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                      Resolved

                      Address: 3/15 Chandrika Bld, Kalwa, Thane, Maharashtra, 400605

                      I am sidhesh lotlikar 826.00 rupees has been deducted from my account as dp chgs till jun-19) dp charges

                      I have never activated and used my demat account till now. There was no prior notice. I haven't received any deduction message to my mobile. I need justice and my money back immediately.

                      Bank: icici bank

                      Kindly look into this issue as soon as possible.
                      +1 photos
                      Sep 2, 2019
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Jul 31, 2019
                      ICICI Bank Customer Care's response
                      Dear Sidhesh Lotlikar,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (643531) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        S
                        santosh KOMPALLY
                        Jul 30, 2019
                        Resolved
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                        Resolved

                        Address: 500017

                        Since 5 months money is getting deducted from icici bank that 'a purchase of inr 938.43 has been made using your debit card linked to icici bank account xx261 info: vsi*amazon pr. And my money is deducted, i didn't give my debit card number details then how it happened now i want my refund of 938.43rs. I tried to contact icici bank customer care but they said will do inquiry
                        Aug 31, 2019
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Jul 31, 2019
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (643536) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          P
                          pratham99
                          from Shahada, Maharashtra
                          Jul 30, 2019
                          Resolved
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                          Resolved

                          Address: PLOT NO 25,YASHWANT NAGAR PANCHKRISHI PARISAR,MALEGAON ROAD,DIST-DHULE, Dhule, Maharashtra, XXXXXX

                          I am the a/c holder of icici bank since 2007
                          Now they have charged 588.82 under this category dcardfee5519 jul19-jun20 +gst
                          I am not aware what type of charges are these.
                          They never informed me regarding these charges either by email or by letter.
                          Who has given right to icici bank to deduct the money without informing us.
                          Because we kept the money in bank that give right to bank that they can do anything whatever they want. Due to this charges my mutual fund ach wiill be faile and they will charge sip faileure.

                          There should be some formal process for doing all these things. I want my money to be credited in my a/c which they have deducted from my a/c.
                          Aug 31, 2019
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Jul 30, 2019
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (640508) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            A
                            Akshay_Sutar
                            from Pune, Maharashtra
                            Jul 30, 2019
                            Resolved
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                            Resolved

                            Address: Pune, 411027

                            I have received credit card bill statement where bill date mentioned 26 July 19, so on 11 July 19, I transfer fund of 28000/- to ICICI account which reflects on net bank account through SBI (google pay) after receiving money in ICICI account I proceed for credit card bill payment on 17 July by net banking which shows payment completed of rupees 27999/-and same is showing me on my payment summary
                            After revisiting to portal on 21 I seen all accounts summery there is still 28000 in my account and Bill payment is also shows that payment is completed due to this I visited my branch which is in Aundh where there are not listening to me and tell me about to pay 500/- fine if late payment which is non logical, hence I register this complaint
                            +3 photos
                            Sep 2, 2019
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Jul 31, 2019
                            ICICI Bank Customer Care's response
                            Dear Akshay Sutar,

                            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
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                              Alwan
                              from Mumbai, Maharashtra
                              Jul 30, 2019
                              Resolved
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                              Resolved

                              Address: Marol, Andheri east, Mumbai-59., Mumbai City, Maharashtra, 400059

                              So I was issued a icici bank rubxy credit for lifetime free with no annual or joining fees. But after 1 week I was charges with joining fees of 3000+GST. First they didn’t agreed that I was offered free rubxy card but fortunately I asked the sales lady to send everything on my mail where it is clearly mentioned that I have been awarded life time free Icici bank Rubxy credit card with no annual or joining fees. After wasting all most 10hrs in so many days on calls with their inefficient customer service today when my payment was due I didnt paid my bill. So they called and said we have looked into your complaint and we will waive off the fees for 1st year but later you have to pay annual fees. After all this I don't understand how hard it is for them to understand what LIFE TIME FREE credit card means. This is clear fraud and harassment from the banks side. And I am planning to take this to consumer court so if someone can guide me how to, I would really appreciate
                              +1 photos
                              +1 videos
                              Sep 2, 2019
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Jul 31, 2019
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (643546) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                S
                                sairaminet
                                from Vikarabad, Telangana
                                Jul 30, 2019
                                Resolved
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                                Resolved

                                Address: Manjeera Nagar Sangareddy, Medak, Andhra Pradesh, 502001

                                My a/c debited 17700/-
                                Mid: 95024851, tid: 33128135

                                My account has been debited by rs 17700 on 30th july 2019. Narration given is terminal balance recovery.

                                Till now amounts debited from my account
                                1. On[protected] amount debited : 17700.00, transaction det: ach-bd-icici mercha-tidh317649
                                2. On[protected] amount debited: 1534.00, transaction det: ach-bd-icici mercha-tidh313371
                                3. On[protected] amount debited : 2360.00 transaction det: ach-bd-icici mercha-tidh272073
                                4. On[protected] amount debited: 354.00 monthly rent, transaction det: ach-bd-icici mercha-tidh247241
                                5. On[protected] amount debited: 354.00 monthly rent, transaction det: ach-bd-icici mercha-tidh217291

                                Total amount 22302.00

                                On 30th july 2019, my account was debited with 17700 and the reason given by icici merchant team are
                                A) machine has remained idle for 45 days
                                B) was given reminder regarding the same

                                However i did not receive any letter or intimation from icici merchant team regarding the same.

                                I already applied for deactivation of swipe machine on[protected]. Customer care told they will deactivate in one week but no response from them till now. I have call recording proof.

                                So considering the above scenario i would want icici merchant to make refund in good faith of rs 17700.00, 2360.00, 1534.00 (Total amount: 21594) and would like to surrender the swiping machine at the earliest.

                                Friends please dont use icici merchant services swipe machine i have worst experience and also amount debiting from customer and not credited to me around 3 to 5 transactions thats why i stopped using this machine.
                                +1 photos
                                Aug 31, 2019
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Jul 30, 2019
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  S
                                  Sheeja Satish
                                  from Dahanu, Maharashtra
                                  Jul 30, 2019
                                  Resolved
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                                  Resolved

                                  Address: Pune, Maharashtra

                                  I satish shanmughan, had taken your icic bajaj scooter bond in 1999, having certificate no 39937, and bondholders no 0039-936. Its getting maturity in 2026. I want to know the value of bond till the present date.
                                  What will be the value if i want to break the same bond in 1 month
                                  Kindly share the details on [protected]@gmail.com or [protected]@gmail.com
                                  Aug 30, 2019
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jul 30, 2019
                                  ICICI Bank Customer Care's response
                                  Dear Satish Shanmughan,

                                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
                                  No reply yet.. Kindly revert back at the earliest
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                                    D
                                    Dhirenshah3
                                    from Chennai, Tamil Nadu
                                    Jul 30, 2019
                                    Resolved
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                                    Resolved

                                    got sms saying upi registration has been started

                                    Address: Chennai, Tamil Nadu, 600001

                                    I got the following sms from 'ad-icicib' last night around 3.30 am.

                                    Your registration for upi app has started. If it was not you, report now to your bank. Do not share card details/otp/cvv with anyone to avoid financial loss.

                                    But i don't have an icici bank account at all. This sms is an error or someone is trying to impersonate me.

                                    I called the icicibank customer service number [protected] to...
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