ICICI Bank Complaints & Reviews

Hi icici bank customer service team - refer the attached snapshot, no response on my queries sent over the mail.. It's really disgusting..

I am a privileges customer of icici bank from last 8 years, but now i think time has come to switch everything to hdfc bank because of pathetic response on my query /complains resolution and worst services by icici.

Hope you guys will respond on my below queries and will arrange a call back asap:

· i took 2 sips from icici (Yesterday requested to close due to your pathetic services), but last month forgot to maintain the balance in this bank account. Due to that you guys deducted 3 times 413 rs (Total - 1239 rs) on 14-aug-19. My queries are –

ü i talked to icici pru customer services and they are saying “there is no rule of charging any penalty on your account, your sip ‘ll be auto closed on not getting money continuously 5 times”. (Who is lying icici pru or icici bank??)

ü second thing in worst case scenario if you guys have plan to loot customers, then why 413 rs was deducted 3 times on 14-aug-19 whereas i am having only 2 sips
· i received a call back from your executive named ‘bhargavi’ on my call back request. I asked her to put line on feedback, but she refused. That was really pathetic and never expected from brand name like icici bank. (Executive name - bhargavi ; she was not ready to share her email id even after requesting 100 times)

My icici bank account no - 1579*31

Why my amount was deducted under this following statements. Why i am getting all charges from my account?

Nach_ad_rtn_chrg

So, i move to call customer care number icici bank through the app.
The customer service guy is sleeping and not at all responding. After i shouted he asked for the issue in murmuring voice and then the guy again asked for the issue. And then i heard the snoring voice while icam saying the issue.

He said atlast after shouting, call the hot line tomorrow.

Poor service by icici and they are cheating us by taking the amount

In my icici accout no, rs.29.50 debited as "rwdrdmfee/ I did not redeem any points from my debit or credit cards. How could you debit money from the account without any information?

Kindly confirm the transaction details to recover the debited amount as well as little bit care while using online transfers.
Any help would be appreciated!

I have not taken any plans or not activated anything. I don't know what are you guys doing by deducting 1899rs for wpp. I want my refund right now and it's a serious issue. What do you think of yourself? Refund my money right now. At least call me or mail me at - [protected]@gmail.com so that i can know what's the problem and how much time you guys gonna take it to resolve it. Contact me asap. Am waiting don't loose your customers by doing such annoying things.

Worst service ever. Most of the employees have no knowledge about banking. Executive samresh iqbal and manager abhishek mishra of beliaghata branch only knows how to fool consumers. They give fake promises but never stay on their words. Will never deal with this branch ever and will also suggest everyone to stay away from this branch of icici bank.

I am the a/c holder of icici bank
Now they have charged 177 under this category dcardfee5617jul 19-jun20 +gst
I am not aware what type of charges are these.
They never informed me regarding these charges either by email or by letter.
Who has given right to icici bank to deduct the money without informing us.
Because we kept the money in bank that give right to bank that they can do anything whatever they want.

There should be some formal process for doing all these things. I want my money to be credited in my a/c.

I have icici credit coral card but i am unable to get offer of credit card like movie bookibg on book my show at specified timing. Error comes while booking "no offer available for your card".
Pls. Check & resolve issue so that i can avail offer. I have tried so many time to book movie tickets at specified timing as were told to me whkle buying credit card but i never got offer.

I have lost my credit card before 2 days of the due date of payment, as my card having evm feature so i blocked my credit card immediately. After this, i realized how poor services this bank providing, the credit de-linked from my account and there was no option of payment was showing, neither i could download the credit card statements. I called up to the customer care where they also don't know how to do the payment, dozens of email i dropped but no satisfactory replied came from their side, and when i got frustrated i let the amount being outstanding.

After 5 days i got a call from their customer care executive and then they requested me to pay the outstanding amount, and i asked through which way i can pay the amount and it takes 1 hour as he was also doing r&d on the subject and finally, i paid the amount.

Now my next month statement has generated and the same issue is going on, again i dropped emails but my query didn't get resolved and finally today i went to the bank and they show me the credit card statement on desktop, where i found they has charged apxx rs. 1600 against late fee, interest and auto-debit return fee.

I didn't ask any question instead of one "how can i pay this amount" and i paid through my debit card.

However, i have paid the total amount due but the charges they levied are totally useless, and i need refund of the same.

I requested savings account opening through online on 22.07.2019. I also requested them i am not able to visit your branch for any cause. They also accepted my request and collected documents. At the time of document collection i told them i need this savings account only for online transactions. I received debit card after 30 days of document collection. Now 39 days gone till i did not get online user id.

Seems they collect document from me for to reach their targets only. If they are not able to process online application why they collected documents from me?. They must reject the documents at that time.
From two days they are not lifting my phone and did not give answer to my call.

Such a worst service from icici. With this so much struggle i decided to close the account.

And my doubt is even they are not respond at the time of application, if major problem exist how can they give their service to customer.

Please take necessary action against this.

Payment (19518.88) for muthoot finance site was approved and deducted from my upi app (Apgvb account) to beneficiary ([protected]@icici account). But payment status on muthoot site was shown as ' failed'. Hence i did the payment using other method successfully. But the money deducted during the transaction haven't refunded to my account. So please return the same as early as possible.

I am attaching a screenshot of the transaction with all details. Please help me. Thank you

Reply at: [protected]@gmail.com
Mob no: [protected]

In[protected] dp chgs till jul-19, charges has deducted twice from my account within 2 days, why demat is free account as per your agent, please revert back my amount in my account.
A k nirmal - bank account no[protected]

What i found from long time regularly you are deducting this amount, so please refund all my those hard cash earned by me.

In my icici accout no, rs.29.50 debited as "rwdfee/29/08/2019". I did not redeem any points from my debit or credit cards. How could you debit money from the account without any information?

Kindly confirm the transaction details to recover the debited amount as well as little bit care while using online transfers.
Any help would be appreciated!

Hi all,

This is to Inform you that I have done Payment of My Credit Card No : [protected] on 18th of August 2018 at Chatrshal Stadium ( New Delhi) to your Executive Named Kavish Taneja for amount Rs, 30, 000.

As per discussion with you Executive Kavish Taneja he was saying that he is the executive from ICICI Bank and he has come to recover the amount of the Credit Card which I have Used and at the same moment I have paid him Rs, 30, 000.

After that he told that you Payment will get updated with in 1-2 working days but till now I don't have any Update regarding My Payment which I have done to Kavish.

Also when I did the payment Kavish was not having machine to provide me the Paym, ent Receipt so I took his ID Card Photo, His aadhar Card photo and Hid Pan card Photo as a proof.

Till Now I don't have any Update about My Payment which I have done to Kavish Taneja.

There is one ICICI Employee Name ILA and her mobile No is [protected] and she is saying that you don't have Payment slip that's why she can't help me. As already I told to her that once the executive visited for Payment he was not having the Slip Machine and he told me that you will get the payment message on whats app.

I Just want to ask one thing if you are hiring third Party resource then why they are not Trust worthy and why they are cheating us, It means ICICI is a fraud bank and no one is able to help me as Everyone is dependent on Agency Only .

Also I want my money back which I have paid to agency and to your Employee Kavish Taneja who is working in I and We BPO rohini.

No one is responding properly every one is blaming each other and I want My Money back at any cost other wise it will not be good for any o[censored]S,

ICICI is a cheat and Fraud Bank which Cheated ME and Also I will raise a complaint In Consumer Court promise.

From Last 10 Days I am trying to everything to Get My Money Back. But nothing happened.

Please find the attached Documents for your reference as no One is here to help me and if any person comes to My house for Money recover then it will not be good for everyone.

I want My money back that it which I have already paid on 18 Aug 2019.

I request you not to cheat the Normal Peoples.

Now they have charged 177under this category dcardfee7833july19-jun20+gst
I am not aware what type of charges are these.
They never informed me regarding these charges either by email or by letter.
Who has given right to icici bank to deduct the money without informing us.
Because we kept the money in bank that give right to bank that they can do anything whatever they want. This is totally wrong.

There should be some formal process for doing all these things. I want my money to be credited in my a/c which they have deducted from my a/c

I have been issued a credit card of icici bank. At the time of issuance, credit card support office assured me that this card is having life time free validity and no charges/joining fee is applicable but i have been charged rs. 3000 + gst as joining fee and some monthly charges are also being deducted from my account. Approached to bank but no response. I am fed up with the kind of service/support icici bank is providing. They should clearly tell terms and conditions to the customer, just for the sake of getting business, they should not cheat with their customers.

I have received a car loan from your bank in loan no.6838. The loan was over by august 2019. I received a message that the noc was sent by professional courier in ref. No. Awbkur[protected]. Sent oj 22.08.2019. But so for the noc is received by me. I have no change of address. The noc may be sent early. My adress p. Koilpitchai, plot no 214, 16th street, astalakshmi nager, allapakkam porur, chennai.600116

My self amarendra kumar dwivedi, 826.00 rupees has been deducted from my account as (Dmc/in[protected] dp chgs till jul-19) on[protected]. I have never used my demat account till now.

I was suppose to open salaried account at that time and later when i get to know that they opened my demat account as well and when i call them and asked why its open, i never told you about that then they said that it is free and this will be non chargeable or deduct money. When i checked my balance through icici mobile app then i saw these has been deduct and without any deduction message alert in my mobile which is registered with mobile banking with icici. I was already close my demat account in icici bank in before 1-2 months. Plz respond and refund my money as soon as possible.

My icici account number is[[protected]]. This is unethical and unacceptable for me and i request icici to please refund my amount. My phone number is [[protected]]

Right now am travelling out of india and dont have access to debit card, so not able to call customer care.
My icici bank user id has been disabled not sure why even though i have provided my correct credentials.
Right now i am not able to access my bank account nor have access to my account or india phone number. Request you to please unlock my user id
"nitinml016".

28/08/2019 nach_ad_rtn_chrg~bajajfin~02jul19~d
765e2c~464dpfgs 413.00
27/08/2019 nach_ad_rtn_chrg~bajajfin~05jul19~d
765e2f~464dpfgs 885.00

Why my amount was deducted under this following statements. Why i am getting all charges from my account? I asked to bajaj finserve and they told me they authorized to deduct only loan amount, not any other charges. So, i move to call customer care number icici bank. And why you will charges like these under the name of "nach_ad_rtn_chrg~bajajfin".

Please stop all these.

Regards.
Saroja muthusamy

I am using icici swaping machine tid no.33290142. I install this swaping machine in march 2019. The service boy told me that there will be no charges upto 2000/- rs. And maximum 0.8% on debit card and 1.8% on credit card. And no monthly rent also. But from that day i m paying monthly rent and swaping charges also applied on 800/-rs.. On debit card they charge 1.5% to 2.5%. And on credit 1.8% to 2.8%. I am regularly calling that service boy,, he daily replies that sir with in 2 days, 4 days, they refund. So tell me what can i do.

Ten x club gym n spa
Mehfil tower, sonipat (Hr)
[protected]