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ICICI Bank Complaints & Reviews

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Updated: Apr 21, 2026
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ICICI Bank reviews & complaints page 451

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S
Shubham Spiky
from Mumbai, Maharashtra
Aug 30, 2019
Resolved
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Address: Plot no. 1151/A back side of veterinary , maharishi college road , Saheed Nagar, Khordha, Odisha, 751007

I have not taken any plans or not activated anything. I don't know what are you guys doing by deducting 1899rs for wpp. I want my refund right now and it's a serious issue. What do you think of yourself? Refund my money right now. At least call me or mail me at - [protected]@gmail.com so that i can know what's the problem and how much time you guys gonna take it to resolve it. Contact me asap. Am waiting don't loose your customers by doing such annoying things.
Sep 30, 2019
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Aug 30, 2019
ICICI Bank Customer Care's response
Dear Shubham Spiky,

Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
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    Neelam Shaw
    from Kolkata, West Bengal
    Aug 30, 2019
    Resolved
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    Address: Beliaghata Branch ICICI Bank, Kolkata, West Bengal

    Worst service ever. Most of the employees have no knowledge about banking. Executive samresh iqbal and manager abhishek mishra of beliaghata branch only knows how to fool consumers. They give fake promises but never stay on their words. Will never deal with this branch ever and will also suggest everyone to stay away from this branch of icici bank.
    Oct 6, 2019
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Aug 30, 2019
    Updated by Neelam Shaw
    Screenshot of Watsapp message where the executive has promised to come to my house but never responded. Unauthorized Debits and many more fake promises by the executive and bank manager.

    Verified Support
    Aug 31, 2019
    ICICI Bank Customer Care's response
    Dear Neelam Shaw,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (759616) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      A
      Alameen R
      from Mumbai, Maharashtra
      Aug 30, 2019
      Resolved
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      Resolved

      I am the a/c holder of icici bank
      Now they have charged 177 under this category dcardfee5617jul 19-jun20 +gst
      I am not aware what type of charges are these.
      They never informed me regarding these charges either by email or by letter.
      Who has given right to icici bank to deduct the money without informing us.
      Because we kept the money in bank that give right to bank that they can do anything whatever they want.

      There should be some formal process for doing all these things. I want my money to be credited in my a/c.
      Oct 2, 2019
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Aug 30, 2019
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (756505) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        T
        tushti
        from Ambala, Haryana
        Aug 30, 2019
        Resolved
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        Resolved

        unable to get offer of credit card

        I have icici credit coral card but i am unable to get offer of credit card like movie bookibg on book my show at specified timing. Error comes while booking "no offer available for your card".
        Pls. Check & resolve issue so that i can avail offer. I have tried so many time to book movie tickets at specified timing as were told to me whkle buying credit card but i never got offer....
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        Remo Romeo
        from Gurgaon, Haryana
        Aug 30, 2019
        Resolved
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        Resolved

        Address: 110080

        I have lost my credit card before 2 days of the due date of payment, as my card having evm feature so i blocked my credit card immediately. After this, i realized how poor services this bank providing, the credit de-linked from my account and there was no option of payment was showing, neither i could download the credit card statements. I called up to the customer care where they also don't know how to do the payment, dozens of email i dropped but no satisfactory replied came from their side, and when i got frustrated i let the amount being outstanding.

        After 5 days i got a call from their customer care executive and then they requested me to pay the outstanding amount, and i asked through which way i can pay the amount and it takes 1 hour as he was also doing r&d on the subject and finally, i paid the amount.

        Now my next month statement has generated and the same issue is going on, again i dropped emails but my query didn't get resolved and finally today i went to the bank and they show me the credit card statement on desktop, where i found they has charged apxx rs. 1600 against late fee, interest and auto-debit return fee.

        I didn't ask any question instead of one "how can i pay this amount" and i paid through my debit card.

        However, i have paid the total amount due but the charges they levied are totally useless, and i need refund of the same.
        Oct 21, 2019
        Complaint marked as Resolved 
        Mistakenly i clicked on the marked as resolved which is still not resolved and they deduct again useless charges
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Aug 30, 2019
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (756516) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
        Oct 21, 2019
        Updated by Remo Romeo
        I have mailed on the aforesaid email i.d but no one is responding on that
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          H
          Hari Prasad Manneru
          from Hyderabad, Telangana
          Aug 30, 2019
          Resolved
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          Address: Anantapur, Andhra Pradesh

          I requested savings account opening through online on 22.07.2019. I also requested them i am not able to visit your branch for any cause. They also accepted my request and collected documents. At the time of document collection i told them i need this savings account only for online transactions. I received debit card after 30 days of document collection. Now 39 days gone till i did not get online user id.

          Seems they collect document from me for to reach their targets only. If they are not able to process online application why they collected documents from me?. They must reject the documents at that time.
          From two days they are not lifting my phone and did not give answer to my call.

          Such a worst service from icici. With this so much struggle i decided to close the account.

          And my doubt is even they are not respond at the time of application, if major problem exist how can they give their service to customer.

          Please take necessary action against this.
          Oct 9, 2019
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Aug 30, 2019
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
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            G
            gopimanoj chanati
            from Mumbai, Maharashtra
            Aug 30, 2019
            Resolved
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            Address: 507203

            Payment (19518.88) for muthoot finance site was approved and deducted from my upi app (Apgvb account) to beneficiary ([protected]@icici account). But payment status on muthoot site was shown as ' failed'. Hence i did the payment using other method successfully. But the money deducted during the transaction haven't refunded to my account. So please return the same as early as possible.

            I am attaching a screenshot of the transaction with all details. Please help me. Thank you

            Reply at: [protected]@gmail.com
            Mob no: [protected]
            Oct 7, 2019
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Aug 30, 2019
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
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              A
              Ashok Nirmal
              from New Delhi, Delhi
              Aug 30, 2019
              Resolved
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              Address: BG-6/354 B, PASCHIM VIHAR,, PASCHIM VIHAR, New Delhi, Delhi, 110063

              In[protected] dp chgs till jul-19, charges has deducted twice from my account within 2 days, why demat is free account as per your agent, please revert back my amount in my account.
              A k nirmal - bank account no[protected]

              What i found from long time regularly you are deducting this amount, so please refund all my those hard cash earned by me.
              Oct 11, 2019
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Aug 30, 2019
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team
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                9
                98102107
                from Mumbai, Maharashtra
                Aug 30, 2019
                Resolved
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                Resolved

                In my icici accout no, rs.29.50 debited as "rwdfee/29/08/2019". I did not redeem any points from my debit or credit cards. How could you debit money from the account without any information?

                Kindly confirm the transaction details to recover the debited amount as well as little bit care while using online transfers.
                Any help would be appreciated!
                Sep 30, 2019
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Aug 30, 2019
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (756535) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  A
                  abhibha29
                  from Gurgaon, Haryana
                  Aug 29, 2019
                  Resolved
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                  Resolved

                  Address: Q No 29, Type, 2, Double Storey Qtrs, Lancers road, mall road, Delhi-110054, New Delhi, Delhi, 110054

                  Hi all,

                  This is to Inform you that I have done Payment of My Credit Card No : [protected] on 18th of August 2018 at Chatrshal Stadium ( New Delhi) to your Executive Named Kavish Taneja for amount Rs, 30, 000.

                  As per discussion with you Executive Kavish Taneja he was saying that he is the executive from ICICI Bank and he has come to recover the amount of the Credit Card which I have Used and at the same moment I have paid him Rs, 30, 000.

                  After that he told that you Payment will get updated with in 1-2 working days but till now I don't have any Update regarding My Payment which I have done to Kavish.

                  Also when I did the payment Kavish was not having machine to provide me the Paym, ent Receipt so I took his ID Card Photo, His aadhar Card photo and Hid Pan card Photo as a proof.

                  Till Now I don't have any Update about My Payment which I have done to Kavish Taneja.

                  There is one ICICI Employee Name ILA and her mobile No is [protected] and she is saying that you don't have Payment slip that's why she can't help me. As already I told to her that once the executive visited for Payment he was not having the Slip Machine and he told me that you will get the payment message on whats app.

                  I Just want to ask one thing if you are hiring third Party resource then why they are not Trust worthy and why they are cheating us, It means ICICI is a fraud bank and no one is able to help me as Everyone is dependent on Agency Only .

                  Also I want my money back which I have paid to agency and to your Employee Kavish Taneja who is working in I and We BPO rohini.

                  No one is responding properly every one is blaming each other and I want My Money back at any cost other wise it will not be good for any o[censored]S,

                  ICICI is a cheat and Fraud Bank which Cheated ME and Also I will raise a complaint In Consumer Court promise.

                  From Last 10 Days I am trying to everything to Get My Money Back. But nothing happened.

                  Please find the attached Documents for your reference as no One is here to help me and if any person comes to My house for Money recover then it will not be good for everyone.

                  I want My money back that it which I have already paid on 18 Aug 2019.

                  I request you not to cheat the Normal Peoples.
                  Oct 6, 2019
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Aug 30, 2019
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
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                    Preethish samuel
                    from Chennai, Tamil Nadu
                    Aug 29, 2019
                    Resolved
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                    Resolved

                    Now they have charged 177under this category dcardfee7833july19-jun20+gst
                    I am not aware what type of charges are these.
                    They never informed me regarding these charges either by email or by letter.
                    Who has given right to icici bank to deduct the money without informing us.
                    Because we kept the money in bank that give right to bank that they can do anything whatever they want. This is totally wrong.

                    There should be some formal process for doing all these things. I want my money to be credited in my a/c which they have deducted from my a/c
                    Oct 5, 2019
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Aug 29, 2019
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (752745) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      R
                      Rajeev Sharma74
                      from Mumbai, Maharashtra
                      Aug 29, 2019
                      Resolved
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                      Resolved

                      Address: 500090

                      I have been issued a credit card of icici bank. At the time of issuance, credit card support office assured me that this card is having life time free validity and no charges/joining fee is applicable but i have been charged rs. 3000 + gst as joining fee and some monthly charges are also being deducted from my account. Approached to bank but no response. I am fed up with the kind of service/support icici bank is providing. They should clearly tell terms and conditions to the customer, just for the sake of getting business, they should not cheat with their customers.
                      Oct 1, 2019
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Aug 29, 2019
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (752746) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        pkpitchai
                        from Chennai, Tamil Nadu
                        Aug 29, 2019
                        Resolved
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                        Resolved

                        Address: Chennai, Chennai, Tamil Nadu

                        I have received a car loan from your bank in loan no.6838. The loan was over by august 2019. I received a message that the noc was sent by professional courier in ref. No. Awbkur[protected]. Sent oj 22.08.2019. But so for the noc is received by me. I have no change of address. The noc may be sent early. My adress p. Koilpitchai, plot no 214, 16th street, astalakshmi nager, allapakkam porur, chennai.600116
                        Oct 2, 2019
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Aug 29, 2019
                        Updated by pkpitchai
                        My cell No [protected]. E mail.[protected]@hotmail.com
                        Verified Support
                        Aug 29, 2019
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (752754) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          A
                          AMARENDRA DWIVEDI
                          from Mumbai, Maharashtra
                          Aug 29, 2019
                          Resolved
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                          Resolved

                          Address: Dhar, Madhya Pradesh, 454775

                          My self amarendra kumar dwivedi, 826.00 rupees has been deducted from my account as (Dmc/in[protected] dp chgs till jul-19) on[protected]. I have never used my demat account till now.

                          I was suppose to open salaried account at that time and later when i get to know that they opened my demat account as well and when i call them and asked why its open, i never told you about that then they said that it is free and this will be non chargeable or deduct money. When i checked my balance through icici mobile app then i saw these has been deduct and without any deduction message alert in my mobile which is registered with mobile banking with icici. I was already close my demat account in icici bank in before 1-2 months. Plz respond and refund my money as soon as possible.

                          My icici account number is[[protected]]. This is unethical and unacceptable for me and i request icici to please refund my amount. My phone number is [[protected]]
                          Oct 10, 2019
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Aug 29, 2019
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team
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                            N
                            Nitin Gupra
                            Aug 29, 2019
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                            Right now am travelling out of india and dont have access to debit card, so not able to call customer care.
                            My icici bank user id has been disabled not sure why even though i have provided my correct credentials.
                            Right now i am not able to access my bank account nor have access to my account or india phone number. Request you to please unlock my user id
                            "nitinml016".
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Aug 29, 2019
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (752787) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
                            Aug 29, 2019
                            Updated by Nitin Gupra
                            I have sent email to [protected]@icicibank.com with details, Awaiting reply from them
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                              S
                              SRJ Associates
                              from Karur, Tamil Nadu
                              Aug 28, 2019
                              Resolved
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                              Resolved

                              Address: 639001

                              28/08/2019 nach_ad_rtn_chrg~bajajfin~02jul19~d
                              765e2c~464dpfgs 413.00
                              27/08/2019 nach_ad_rtn_chrg~bajajfin~05jul19~d
                              765e2f~464dpfgs 885.00

                              Why my amount was deducted under this following statements. Why i am getting all charges from my account? I asked to bajaj finserve and they told me they authorized to deduct only loan amount, not any other charges. So, i move to call customer care number icici bank. And why you will charges like these under the name of "nach_ad_rtn_chrg~bajajfin".

                              Please stop all these.

                              Regards.
                              Saroja muthusamy
                              Oct 6, 2019
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Aug 28, 2019
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (748282) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                Romesh90
                                from Sonipat, Haryana
                                Aug 28, 2019
                                Resolved
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                                Resolved

                                Address: Sonipat, Haryana

                                I am using icici swaping machine tid no.33290142. I install this swaping machine in march 2019. The service boy told me that there will be no charges upto 2000/- rs. And maximum 0.8% on debit card and 1.8% on credit card. And no monthly rent also. But from that day i m paying monthly rent and swaping charges also applied on 800/-rs.. On debit card they charge 1.5% to 2.5%. And on credit 1.8% to 2.8%. I am regularly calling that service boy,, he daily replies that sir with in 2 days, 4 days, they refund. So tell me what can i do.

                                Ten x club gym n spa
                                Mehfil tower, sonipat (Hr)
                                [protected]
                                Sep 28, 2019
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Aug 28, 2019
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
                                I have been charged by ₹ 413 today
                                would like to know why it has been deducted
                                ICICI Bank Customer Care's response, Aug 29, 2019
                                Verified Support
                                Dear Customer,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  C S Karthik
                                  from Mohali, Punjab
                                  Aug 28, 2019
                                  Resolved
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                                  Resolved

                                  Address: 147004

                                  Without my consent, rs. 2000 has been deducted from my account on 27/08/2019 to 'dr. Tran for funding a/c[protected].
                                  I have never subscribed to any policy, however this deduction has been done by icici. I want my money back. Kindly help me in this regard as soon as possible.
                                  This reduction to dr. Tran for funding a/c[protected] is a clear case of fraud and banking norms are not being followed. This is unlawful and making me untrust icici bank for future banking activities
                                  Oct 1, 2019
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Aug 28, 2019
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (748244) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    Nikhil Parsutkar
                                    from Mumbai, Maharashtra
                                    Aug 27, 2019
                                    Resolved
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                                    Resolved

                                    Address: Infosys Phase 2, Pune, Maharashtra, 411057

                                    I have my bank account in ICICI bank Infosys phase 2, These ruthless company is deducting 29.60 rs since last week everyday .Till now total deductions is over 500 and when asked said that its due to post dec charge but I have not even used my debit card since a long time .
                                    I asked to provide the proof to bank to confirm where my card was used and how many times but they are saying that its not their job. I have also raised a consumer complaint but will keep fighting till they stop harassing their customers

                                    Bank account number[protected]
                                    Oct 1, 2019
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Aug 28, 2019
                                    ICICI Bank Customer Care's response
                                    Dear Nikhil Parsutkar,

                                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      Saira Tabassum
                                      from Bengaluru, Karnataka
                                      Aug 27, 2019
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                                      Sir/Madam,
                                      I am an account holder in your bank. I would like to tell u that an amount of Rs. 426.52 and Rs. 156.48 has been debiited from my account on 23rd August 2019 by the bank without any prior intimation to me. Kindly see into the matter as early as possible. If not I may have to close the account.
                                      Account Number : SBA[protected]
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