ICICI Bank Complaints & Reviews

Address: Hazratganj, Lucknow, Lucknow, Uttar Pradesh, 226016

Following icici bank employee suggest me to investment in icici funds with following terms and benefits, i was agree and accepted the same. Which was one time investment, and i can close the same after 2 months.
But without my instruction they started deducting money on monthly basis. So i complained the same to refund the amount, which they returned was also not the whole amount they deducted. After the suggest from same icici employee i withdraw the whole amount from my icici savings bank account to stop further auto deductions, but now icici is charging me the bounce charges again and again. Which is rs. 4661 in total. After so many complains to bank they refunded me only rs. 944.

Bank: icici, hazratganj, lucknow
Bank employee: mr. Pappu tiwari

Seeking your find help.

Thanks and regards

Sitaram
M: [protected]
Folio no. 13707084, 13704685

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Aug 27, 2019

ICICI Bank Customer Care's response Dear Sitaram Gaud,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

Sep 21, 2019

Updated by Sitaram Gaud After multiple follow-up, but issue is not resolved.

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Address: 1-5 URELLA CHEVELLA, 501503

Hi sir/madam

Am a icici bank customer. 08-08-19 ecsrtnchg charged (412.99) (442.02) (471.99) rupees + tax... I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount. Thank you

Sep 27, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Aug 27, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (744812) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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R

roraja

from Mumbai, Maharashtra

Aug 28, 2019

I hv registered a complaint with icici bank, but have not got my query resolved yet its been more than 2 months.My complaint no is
SR[protected]

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ICICI Bank Customer Care's response, Aug 28, 2019

Verified Support

Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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I have received a message that inr 110 is been debited from my account vin*google. And i have not made any transaction for this.

I need by money back.

Message that i received :
Txn of inr 110.00 done on acct xx234 on 26-aug-19. Info:vin*google s.

I need to know why is this amount deducted and even without any intimation.

On what basis is this amount been deducted.

Oct 4, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Aug 27, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (743973) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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K

Kasthuri surendran

from Coimbatore, Tamil Nadu

Aug 27, 2019

I want to change my mail id

k surendran
[protected]

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ICICI Bank Customer Care's response, Aug 27, 2019

Verified Support

Dear Kasthuri Surendran,

Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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ICICI credit card is charging heavily, I have 2 credit cards in ICICI bank, but I don't know that they are of different accounts, when called to customer care(CC) they said you can do the payment in any one of the cards, I have already registered one of my cards, so done the payment. After 15 days I got a new statement stating that you due is pending 564 with a penalty of 632. I was surprised how can the penalty is more than due amount. I called and said regarding the CC misguided regarding the payment, so I have done in another card of mine which is also ICICI. They said the account is different so we cannot do anything, so I have requested them to reduce fine as it is more than the due amount. There should be a limit in charging fine, max of 10 %. so please consider this request and ask them to refund my amount as there is a mistake from their end. Also, make sure to restrict fine based on % of the amount, not flat rates. please find the attachment and resolve the issue ASAP.

Sep 28, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Aug 27, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (743949) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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H

Hemang Bambharoliya

from Gondal, Gujarat

Aug 27, 2019

In my account cut balance about 1899rs. With out my permission to activate this service. I have Very bad experience with your bank as well as your service. I want my money back within 7 working days. And call me argent.

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ICICI Bank Customer Care's response, Aug 27, 2019

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (743949_1) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

R

Richa Thakur

from Mumbai, Maharashtra

Aug 27, 2019

Every second day echs charges like 137 then 274 then 410 deducting from my account why this is happening and what the hell every second they are deducting the amount

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

I saw my statement and noticed POSDEC charges 11 times each levied after every transaction.
I was not informed about these charges. It's so unethical to loot money like this. I am their customer for 9 years and this is so disappointing.
Firstly I didn't understand what are these charges for, on surfing, got to know these are hidden charges applied when transaction is declined.
In my case it has been levied without any transaction failure.
Today, I did only one transaction that too wasn't declined and I have been charged with POSDEC thrice.
In total, they have deducted 330 rps of mine without informing.
If they fail to revert the amount I am happy to have my account closed rather to support such an unethical loot.

Oct 9, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Aug 27, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (743946) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Sir.,
I had complained lots of time for my change of my email address
Which was wrongly updated by your side as [protected]@gmail.com instead of [protected]@gmail.com.
They also given instructions based upon that I had done lots of times to update my email id.
Till now iam not able to change my email address.
What I had to do.
Regards
Hemachandran
[protected]

Oct 6, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Aug 27, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: Mumbai City, Maharashtra

Dear sir,

I request to inform the status of my friend money multiplier bond-1298-three

Option iii
Face value 100000
Date of allotment 11.01.1999
Issue price 4000
Redemption date 11.06.2023
Bond holder no. 4745-703
Certificate no. 3034
Bond holders names
1. Buddaram sreenivasulu narayan
2. Buddaram latha
3. Buddaram narayan

Regards
Mekala nagaraju
Boduppal, hyderabad - 500092
[protected]

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Aug 26, 2019

ICICI Bank Customer Care's response Dear Mekala Nagaraju,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

Aug 27, 2019

Updated by mngb7278 waiting for updated status ?

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Address: Mumbai City, Maharashtra, 400012

Dear sirs,
A #[protected] credit card was issued to me in the year 2002 by the icici bank. It was clearly told to me by the executive that the credit card will be on lifetime free credit card basis. Later i was using that card for one year, after one year i got a bill including the service charges.
I was always tried to talk with the executives on phone those days to revert this levy.
But this was not resolved, and i took decision to return the card to icici bank immediately that time by putting the card into atm machine as suggested by the branch.
When i started getting calls from the recovery department, i told them that i am always ready to pay the amount which i spend, which was something 500 rs. That time.
I paid the amount to executive hoping that the issue will close as assured me on your phone executive and the guy who collect the money.
The calls were really stop for next almost 15 years later.
Suddenly the calls are started back from last 2 years. That the outstanding amount is repeated with the unnecessary charges of rs.4060, i request the phone executive several times that the issue was closed to me long back. And now suddenly the bank updates in the cibil as outstanding in year 2019.
I request you to please investigate the matter and help to close the issue.
Sincerely,
Mangesh narkar.

Oct 8, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Aug 26, 2019

ICICI Bank Customer Care's response Dear Customer,

Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Dear sir,
I am receiving lots of sms daily from ad icici bank and tm icici bank, while i don't have icici bank account. This is happening from last 2 years.
The message are routed by mistakenly to my cell no. [protected] regarding the account info for the account xx0007, xx3001. This bank account is not belong to me.
Please help i don't own any icici bank accounts or credit cards

The message which i receive...

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Address: Ahemdabad shapur Mangal Parekh Kancho, Momnawad, 380001

Sir mere account se aaj 990 rs debit huve but muje vo kaha debit huve or q huve uske detai ki jankari chahiye mujko msg me

{txn of inr 990.00 done on acct xx715 on 24-aug-19. Info: vin*google h. Avbl bal:inr 1, 012.12. Call 18002662 for dispute or sms block 715 to [protected]}
Aesa pura msg aaya ab ye pese kaha gay or q vo muje janna hai

Sep 27, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Aug 26, 2019

ICICI Bank Customer Care's response Dear Customer,

We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (740431) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: 400709

I have been charged with 1089 inr as late payment charges when there is no outstanding on my credit card.. I want this to be reversed and need assurance that this should not impact my credit rating.. Once this is done i want to cancel my 2 credit cards..

My mobile number is [protected].. If this is not resolved at earliest would like to escalate this further as customer care rep and supervisor where not able to sort this out and were not able to provide any assurance of reversal.

Please give me a call back if you need any further information..

Sep 25, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Aug 24, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: Wall tax road, Chennai, Tamil Nadu, 600003

Website: Icici bank frod

Sir mere credit card k bill m 2218 rupe extra ka bill mere paas aaya h jiski complaint mene icici bank k customer care par call kar k 6 bar di or unhone na hi mujhe eske bare m btaya h kyo itna bill aaya h or ab phone ko kat dete h mene 8.7.2019 ko 1515 rupe rpf canteen se saman kharida tha uske bad mene 24.7.2019 ko bill jama kiya 5543 rupe phir mene 26.7.2019 ko 1218 ka rpf canteen se saman kharida or uske bad se ab tk koyi saman ni kharida h uske bad mujhe 3034 ka bill aaya h jiski suchna mene icici bank ke customer care ko phone se di unhone meri samsya ka koyi samdhan nahi kiya h

Oct 10, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Aug 24, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (736171) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: SENCHOWA, Nagaon, Assam, 782002

Dear sir/mam myself mr. Tinku nath. I have online business, i work in google adsense and earn money from google adsense. But someone transfered my google adsense money to his bank account, he scammed with me. He is a customer of icici bank.

His name: g. Venkata lakshmi prasanna
Payment date: 21 aug, 2019
Payment number: gg101xkcwr
Billing id:[protected]
Payment method: wire transfer bank account *644

This scammer transferred my $121 earning to his bank account. So kindly investigate this customer and arrest him and i have the police verification.

Sincerely,
Tinku nath
My phone: [protected]
E-mail: [protected]@gmail.com
Email:

Oct 4, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Aug 24, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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An amount of rs 1587 has been deducted from my bank account without any authorization.

The amount was deducted by [protected]@icici on 14th august 2019 through phonepe, i came to know only when i was checking my bank balance this week.

I have not received any notification that this amount has been deducted from phonepe.

Kindly request you a refund of this amount at the earliest.

Oct 10, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Aug 24, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (736212) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Bund Garden, 411001

This is the 4th complaint against the icici, the previous complaint was raised on 16th of august 2019 regarding the multiple ecs charges even after canceling the ecs and get a promise from the previous conversation on phone that i won't be charged again, the following link leads to the main complaint: https://www.consumercomplaints.in/icici-bank-repeated-ecs-charges-after-complain...⇄

Where the icici bank representative has said i will be soon contacted but that hasn't happened, i had to email the customer care and support team for this issue and they are refusing to help... I have attached the email i sent and the reply i have received. I want my hard earned money returned asap.

Oct 1, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Aug 23, 2019

Updated by VictorHawk They can call for credit card promotions and other useless things, but not to resolve my issue...

Verified Support

Aug 23, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: 87, Radhika residency, Kamrej, Surat, Gujarat, 394190

Hi,
My name is ajay sudani. I want to register complain again icici bank. Before few days back i checked my cibil score and found that icici put wrong information regarding my credit card to cibil score. They assigned me credit card on 2016 without informing me and asked for due charges. I never purchased credit card in my life. Icici did fraud with me and assigned me credit card by using my data. Due to this i am not able to apply for loan in any bank because my cibil score is down. I sent many emails to icici customer care but haven't got any response. Kindly help me for this one

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Aug 23, 2019

ICICI Bank Customer Care's response "Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (730421) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team"

Aug 29, 2019

Updated by ajay sudani Yesterday i got response from ICICI bank like this

" CIBIL [Credit Information Bureau (India) Limited] is an informative database of all customers having any kind of financial liabilities (past/current and good/bad)with all the financial institutions. This database is updated by all the financial institutions on a periodic basis with regards to the payment track of customer.
Your name and account details will never be removed from CIBIL even after paying of the dues, your credit card repayment string in CIBIL will be updated with the payment made.
CIBIL is a report which contains the credit information of all the customers. Customer having a good payment record will also reflect in CIBIL and vice versa. We can update the CIBIL record for the customer but can not remove the name from the list."

ICICI told me that my account details will never be removed from CIBIL score. ICICI did fraud with me and i am suffering a lot. No bank is allow me to apply for load.
This is ICICI mistake not mine. How can ICICI assign me credit card without informing me anything. And now ICICI are telling me that they are not able to remove details from my cibil score. This is not acceptable at all. I haven't done any mistake and I am suffering a lot because of you. ICICI did fraud with me. I am not able to apply for loan in any bank. ICICI did mistake and you have to resolve it as soon as possible. Remove all your credit card related details from my cibil score. This is ICICI responsibility. ICICI can not do fraud with people like this.

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Address: Bangalore, Karnataka, 560100

Hi icici credit card team,

I'm really frustrated to get noc for my credit card as i have closed my credit card 2 months ago. Nearly i have made 25+ calls and poor response from customer officer by keeping my call on hold nearly 45min or right away team is dropping my call. Poor response.. I will never suggest to go with icici and i have wrote to my mnc (Most popular not to mention here) to stop providing salary accounts and we have provided suggestions to move hdfc bank.. Trust there were so many complaints piled up on icici poor response. Not sure, who will resolve this.

Oct 3, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Aug 23, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (730448) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: 560075

Without my consent, rs. 10000 has been deducted from my account on 30/07/2019 to 'dr. Tran for funding a/c[protected].
I have never subscribed to any policy, however this deduction has been done by icici. I want my money back. Kindly help me in this regard as soon as possible.
This reduction to dr. Tran for funding a/c[protected] is a clear case of fraud and banking norms are not being followed. This is unlawful and making me untrust icici bank for future banking activities.

Oct 15, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Aug 23, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (730486) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Pune, Maharashtra

I am icici customer, i have lost around 3500 rps on 19/07/2019. I don't have any information why this money debited from my account even no msg. I was shocked when i checked my balance. Immediate i call to customer care they also not given proper information. My account debited with 472 for 7 times. I am feeling very bad that i lost that much of money. Please could you help to get refund of my money.

Thanks in advance.

Oct 5, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Aug 23, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (730378) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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S

surendar.battula

from Mumbai, Maharashtra

Sep 12, 2019

Hi Team,

Same thing again repeated this time also 4000 rupees debited with out any intimation or msg. how bad it was ?? As a salared person leaving i am if this type of proud happens how can i run my life.. please help to get refund of full money..

it is my kind request and do help.

Regards,
Surendar battula

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Address: 265c/1, Anbu Colony, Chennai, Tamil Nadu, 600040

I just lost 600rs without any notification on 21/08/2019 and turns out ICICI deduced them for SMAB charges without notifying me and I was not aware of it.

I also included the pictures below for further examination.It details all the un expected transactions and dates.

Please resolve Issue and refund my money immediately.

Oct 7, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Aug 23, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (730390) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

ICICI Bank Complaints & Reviews

File a complaint to ICICI Bank

ICICI Bank reviews & complaints page 452

fraud/unauthorized/unconcerned investment

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without involved me charged some tax and charges need to refund

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debited amount 110 without any information

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credit card wrongly charged

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posdec charges levied without informing

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change of email address

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money multiplier bond-1298-three

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transaction dispute on levy of service charges

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icici bank sms received from ad icicibank and tm icicibank

debit payment

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late payment charges cc

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unauthorised amount deduction

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a icici bank customer transferred my google adsense money to his bank account

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unauthorized transaction by indiaideas@icici

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not response from the icici customer care team

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credit card fraud by icici bank

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noc yet to provide for my credit card

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unauthorised deduction of rs 10000 for dr. tran for funding a/c[protected]

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ecsrtnchg-29-jul-19+ gst charges

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unexpected smab charges by icici,requesting immediate refund.

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