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ICICI Bank Complaints & Reviews

3.3
Updated: Jun 13, 2026
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ICICI Bank reviews & complaints page 463

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A
Avani251088
from Ahmedabad, Gujarat
Jul 16, 2019
Resolved
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Address: 382421

I have my account in icici banksinc elast 12 years.

I have been using i flexi rd since almost 2 years but since last 4 months i am unable to open the page due to which i ma unable to transact also.

My money is stuck in that account i have logged complaint in customer care via mails & calls but no resolution is provided.

On email also i get response like it is a network error try after some time since last 4 months i am getting this reply on calls & on email.

It can not be this way you have to provide solution for this

I need by stuck money back.
Aug 22, 2019
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Jul 16, 2019
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (579808) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    I
    i_ankittiwari
    from Agra, Uttar Pradesh
    Jul 15, 2019
    Resolved
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    Resolved

    Address: Mathura, Uttar Pradesh, 281001

    My details:

    Name: ankit tiwari

    Father name: shyam babu tiwari

    Permanent address: vill and post aggar khurd lakhimpur kheri 262701

    Current address: 15a/3 radha nagar mathura up 281001

    By requesting this to file a complaint/refund my amount regarding 50000 rs has been stolen from my bank account in 10/07/2019 morning at 2:36 pm from my icici bank account :[protected] without my debit card use, i have never shared my atm, netbanking, credit card, debit card details to anyone.

    Although i have never shared any otp to anybody. My current location is current address: 15a/3 radha nagar mathura up 281001 but as per bank my amount has been windrow from any dholpur place.

    Please investigate to get my amount refund and arrange punishment to concern thefts.

    I have shared my complaint to, concern bank, rbi, consumer court, finance ministry, & cm office and cyber police as well.

    Ac no:[protected] amt: 50000/- time: 2:36 am date: 10/07/2019

    Bank complaint no: sr[protected] mob: [protected]

    I have visited at your mathura bhuteshwar road office too, please instruct them to get my complaint register faster
    Aug 16, 2019
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Jul 15, 2019
    ICICI Bank Customer Care's response
    Dear Ankit Tiwari,

    Our official will get in touch with you. We appreciate your patience.

    Regards,
    ICICI Bank Customer Service Team
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      R
      robie004
      from Gurgaon, Haryana
      Jul 15, 2019
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      I am ravindra singh. 1170.17 rupees has been deducted from my account as DMC/[protected] DP CHGS till dec-18 and may-19 combined. I have never opened a demat account with icici. Did not receive any concrete solution for refund even after dropping mail to [protected]@icicidirect.com and have been asked to go to nearest branch manually to close the account.

      I have also raised the same issue here https://www.consumercomplaints.in/icici-bank-dmcprotected-dp-chgs-till-dec-18-an...
      ICICI Bank customer support has been notified about the posted complaint.
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        B
        Baljit Singh Virk
        from Mumbai, Maharashtra
        Jul 12, 2019
        Resolved
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        Address: H no 12600, St 12, jujhar Singh Nagar, Bathinda, Punjab, 151001

        Hello there

        I received sms from icic bank that rs-1899/- deducted from my bank account to one assist plan. Without my permission.. I also got a sms from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my bank account and use of my account by the company is really a criminal act and the co.

        Please deactivate and refund my money asap
        Date of incident : 12 july, 2019
        Oneassist relationship number : sr[protected]
        Aug 12, 2019
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Jul 12, 2019
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
        Not sending info for transaction to BOI bank. Last 4 month it's pending. Icici bank, customer care, nodal officer all are wasting of time. Not giving proper info. For revert back for wrong transaction. Help me on next step- mo [protected]
        ICICI Bank Customer Care's response, Jul 15, 2019
        Verified Support
        Dear Customer,

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
        Hi... My name is Mohammad Abbas Raza...My account is in BANK OF INDIA NEHRU PLACE NEW DELHI BRANCH...on dated 9/07/2019 about 10 Pm I went to ICICI Bank ATM in Tughlakabad extension near street 32 new Delhi ATM... I widraw 3000 rp from ATM And I recieved 500 torn note from that ATM...what should I do to replace it????
        [protected]
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          S
          Sallu100
          from Mumbai, Maharashtra
          Jul 12, 2019
          Resolved
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          Address: Lucknow, Uttar Pradesh, 226023

          My icici bank account has been charged for low balance... First in march - rs 125 and april - rs 325

          The amount of may has been reversed because i complained

          And after that i deposited amount to make it above 10000. But now again for june mab charge has been deducted from my account rs 213..

          I am a student.. And that i have mentioned even when i opened the account i was also unaware of this low balance policy.. This much amount that have been charged means a lot to me. Any how if this amount can be reversed, plz help me.

          The amount means a lot to me

          My account is in icici alambagh branch. Lucknow
          Aug 12, 2019
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Jul 12, 2019
          ICICI Bank Customer Care's response
          Dear Customer,

          We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (569001) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
          I have applied for the Amazon Pay ICICI credit card on May 22nd and submitted my documents on May 25th and there hasn't been any progress on the application as of today July 12th. Repeated calls to the customer care have not helped.
          ICICI Bank Customer Care's response, Jul 15, 2019
          Verified Support
          Dear Mohsin Sait,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (569001_01) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
          One assist plan after than they automatically activated this plan and deducted rs-1399/- from my saving a/c. Without my permission.
          ICICI Bank Customer Care's response, Jul 15, 2019
          Verified Support
          Dear Prabhakaran Devaraj,

          We request you to email us your concern with your contact details on [email protected]. Please mention the UID (569001_02) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            B
            Buddhadeb Kayal
            from Kolkata, West Bengal
            Jul 12, 2019
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            Address: CSI 5 Lala Lajpath Rai Sarani Kolkata-20, Kolkata, West Bengal, 700152

            I have purchased children growth bond -062001-cgb bond holder no.[protected], certificate no. 2546.in name of my son - partha pratim kayal on 2002, you have send a letter for kyc, but unfortunately that letter has misplaced from my house. Please send me another copy of kyc form, so that i can submit the kyc for that bond.

            I have sent my application for change of address & also for giving me the present status of the above said bond but i have not received any reply so far even after complaining several times.

            Bond holder name - partha pratim kayal,
            Father's name - buddhadeb kayal
            Date of purchase - 2002,
            Bond holder no[protected]
            Certificate no -2546
            Therefore it is requested to please arrange to send me the kyc paper present status of the above said bond & oblige.
            Regards buddhadeb kayal (Father) [protected]
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Jul 12, 2019
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
            Jul 16, 2019
            Updated by Buddhadeb Kayal
            Where my document ? I am not receive any document now
            Please take care of customer
            Hi
            Instead of no minimum balance on my card why there is a deduction of 282 RS .
            Please let me know why this happened
            ICICI Bank Customer Care's response, Jul 15, 2019
            Verified Support
            Dear Customer,

            We request you to email us your concern with your contact details on [email protected]. Please mention the UID (567900_01) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
            My emp no 356355, I had worked ICICI Bank ltd at Nov 2016 to dec 2017. I want my relieving letter.

            Regards
            M. Nandhini
            Hello icici bnk i custmor o[censored]r bnk from 2 years i took car loan after 1/2 year i submitted application for top up loan but ur service is too baad im in some problm but bank employes not hear my problm becoz of mntally harasment i tke leagal step now thnkx
            sir, we have children growth bond 032002-CGB distinctive three[protected] please to reply how to redemption proceed after maturity date
            padmaja and pap setty mail id :- [protected]@rediffmail.com contact no [protected]
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              M
              manishja12e
              from Delhi, Delhi
              Jul 12, 2019
              Resolved
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              Resolved

              Address: Sri Ganganagar, Rajasthan, 335701

              I am a very old customer of icici bank since 5 years. I also have a locker in this branch of icici.
              I was never informed about maintainance of 10000 rs in my savings account. Till december 2018 i had balance in my account more than 10000. After that as i debited some money mab went below the required criteria and my money got deducted.
              But i wasn't informed about any such deduction and since than i am being charged with non maintainance of mab. If the bank would have informed me in any way, i would have surely maintained it. I want reversal of mab charges. Because there was no information on behalf of bank about deduction until i reported the bank in person.
              My friends have account in other banks and their money is reversed. I guess i happen to be a valuable customer of the bank as many members of my family are also customer of this bank.
              Aug 17, 2019
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Jul 12, 2019
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (567911) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
              Dear sir,
              i have bought three numbers of safety bond in 16.02.2001. may reg no is 162292 dated 16.02.2001. i hvent got any money in my account nor any intimation from the company may i request you to update and tell me how can i encash them.
              [protected]@hotmail.com
              ICICI Bank Customer Care's response, Jul 15, 2019
              Verified Support
              Dear Customer,

              Our official will get in touch with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team
              I am a customer of INDIAN OVERSEAS BANK(S/B a/c-[[protected]]
              On 3-Jul-2019 ATM-BOLARAM MEDAK TSIN-N003284O-SACWJ268 Debit 4500.00 for money withdrawal but the txn failed with a network error.

              I didn't get the money but my IOB account was debited.

              Please investigate and get it credited back to my IOB account ASAP.
              ICICI Bank Customer Care's response, Jul 15, 2019
              Verified Support
              Dear Customer,

              We request you to email us your concern with your contact details on [email protected]. Please mention the UID (567911_001) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                R
                Rajeev Bharadwaj
                from Noida, Uttar Pradesh
                Jul 12, 2019
                Resolved
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                Resolved

                I purchase bonds in March 1999 which were to be redeemed in March 2017 however I have not received any amount in my knowledge.
                Kindly help me to know the current status of the same and if the money is lying unpaid then what procedure has to be followed to initiate the credits into my account.
                My certificate number is 16270 and bondholder number is 5210386.
                Aug 15, 2019
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Jul 12, 2019
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (567919) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  K
                  Kaveendra
                  from Delhi, Delhi
                  Jul 11, 2019
                  Resolved
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                  Resolved

                  Address: Jaipur, Rajasthan

                  I was fined for my credit card, which i never used. The icici fellow told me there is no annual charge for this card. I never used the card, didnt ever opened the secured pin.
                  I had my salaried account in the same bank. After leaving the job i shifted a mew place and they started asking for late fine and money. Now i didnt even have any idea about it after 2years.
                  Aug 27, 2019
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Jul 12, 2019
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (567932) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    P
                    Pwadrali
                    from Hyderabad, Telangana
                    Jul 11, 2019
                    Resolved
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                    Resolved

                    There has been ecs return charges to my account number:[protected] of amount rs: 472. I kindly request you to please check why that much amount has been debited from my account. Because already rs:413 amount has been debited 2 times due to insufficient amount in my account for emi payment. I don't know why again amount of rs:472 has been debited. Please initiate the refund or let me know the reason for the same.
                    Aug 11, 2019
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Jul 11, 2019
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
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                      P
                      padamchand jain
                      from Korba, Chhattisgarh
                      Jul 11, 2019
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                      Address: Sadar Bazar bank, Dhamtari, Chhattisgarh

                      Bank staff Nikhil sir will not do my work,
                      Cashier will says that I have stock of currency note but Nikhil sir says to me then I will give but Nikhil sir directly says i will not give currency note to you . I have to maintained my wealth a/c but due to misbehave I will not continue my wealth a/c .
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                        M
                        MEGHNAD HOLIDAYS
                        from Ahmedabad, Gujarat
                        Jul 11, 2019
                        Resolved
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                        Resolved

                        I have made a payment on 1st june of 35500/- via icici bank debit card on go air airline website. Payment deducted from my account and credited to go air on 1st june -2019 but go air said that amount has been reversely charged by citrus pay on 20th june. Today after 21 days also i have not received money in my bank account. Bank said to contact citrus pay
                        Aug 17, 2019
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Jul 11, 2019
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (564883) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          K
                          kuVinod
                          from Pune, Maharashtra
                          Jul 11, 2019
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                          Approximately 2000 rupees debited from my account as ecsrtnchg[protected] to[protected] + gst charges. I called to customer care and they didn't tell any reason for that and asked me to go to nearest branch for solution as it will be debited for every month. I didn't understand why it will be debited every month without reason and it is very shameful icici is not have customer care for this issues.

                          Kindly credit my amount in my account no and acknowledge same.

                          Name: vinod kumar.
                          Mail: [protected]@gmail.com
                          No : [protected]

                          Please reach out my no incase of any further assistance.
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Jul 11, 2019
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team
                          Jul 31, 2019
                          Updated by kuVinod
                          i haven't receive anything from your end. Kindly process and credit my amount.
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                            D
                            dileep35700
                            from Delhi, Delhi
                            Jul 11, 2019
                            Resolved
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                            Resolved

                            Address: bommanalli, 560068

                            My credit card is shipped from mumbai to bangalore on 7 and it was supposed to be delivered as on 10july2019 but the courier boy is denied to give parcel to me and i did not call from blue dart. There is no customer service, if i try to customer service number there is no response, they may do fraud transation on my credit card please take action against this is want my credit card on a urgent basis.

                            They have sent message saying that courier is delivered at 1.40 pmon 10thjul2019 to umpathi, but i dont no who is uma pathi and i did not recived credt card yet.

                            What kind of action is taking icic bank on this type of fraud courier services.
                            When i called bank customer care they told we will cancel the card, this not good option for customer. Why you people are sending with blue dart courier instead of indian post services.
                            Jul 11, 2019
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Jul 11, 2019
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (564892) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              J
                              Jigar Koradiya
                              from Mumbai, Maharashtra
                              Jul 11, 2019
                              Resolved
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                              Resolved

                              I (Sureshbhai d koradiya) had taken a bond of your icici bank in 2000 i. E (Icici bajaj scooter bond) baring bond holder number[protected] and certificate number (72322) and it is getting maturity done in 2026. So i would like to know the value of the bond till the present date and in case if break the bond by the end of the month what would be the approximate amount i receive so kindly mail me the particulars about my bond. Mail id is (Jigs. [protected]@gmail.com).
                              ([protected])
                              Aug 15, 2019
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Jul 11, 2019
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team
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                                M
                                Manica
                                from Allahabad, Uttar Pradesh
                                Jul 11, 2019
                                Resolved
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                                Resolved

                                Address: Mumbai City, Maharashtra, 110016

                                My father invested in the icici money multiplier bond-1298-mmb-two in jan 1999 with issue price of rs 4000/-

                                Therefore, you are requested, please give the details for the same at the earliest, and way forward.
                                My cell no.[protected]
                                Details:-
                                Bondholder no. 4729-887
                                Certificate no. 1583
                                No. Of bonds. One
                                Name - radhey lal aggarwal
                                Email: manica. [protected]@gmail.com
                                Aug 17, 2019
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Jul 11, 2019
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  C
                                  Chinmay Nandanwadkar
                                  from Noida, Uttar Pradesh
                                  Jul 10, 2019
                                  Resolved
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                                  Resolved

                                  Address: pune, pune, Pune, Maharashtra, 411033

                                  Hi

                                  since the time i have opened my account with ICICI in 2017, my account has shown the ECSHR charges being deducted from my account with mail or sms notification.

                                  I want back all the consolidated amount of all such transactions back in my account.

                                  what kind of bank deducts charges not known to the customer and not even notifies regarding the same.

                                  are you thieves! when we miss payment of loans your reps call us 10 times a day.

                                  stop this bullcrap and return my amount as well as stopping the deductions henceforth

                                  my number [protected]
                                  Aug 13, 2019
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jul 11, 2019
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    A
                                    Abhishek l
                                    from Mumbai, Maharashtra
                                    Jul 10, 2019
                                    Resolved
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                                    Resolved

                                    Address: Kr.puram devasandra mainroad, 560036

                                    I went to withdraw a cash of rs.8000 in icici atm, i entered all the transaction details, then the started counting in machine, but i recieved only slip and did not recieve any cash, but the money was deducted from my account, and i did not recieve any cash, so please take action on this complaint, i want my money back in account.
                                    I hope u take action on this thank you
                                    Aug 10, 2019
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jul 10, 2019
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (560926) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      Ketan Sangani
                                      from Surat, Gujarat
                                      Jul 10, 2019
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                                      Address: Vanmali Society,Near Vanmali Junction,Yogichowk to canal road,Surat - 395010, Surat, Gujarat, 395010

                                      I recently visited icici atm at vanmali junction, yogichowk, surat - 395010. So in that atm guard is very rude and behave inappropriate with me. Inside atm he sit up with 2 persons and talking with each other. When i told them about this he annoying me and told me you can do it as you can. Behaviour of that atm guard is very bad so please take action asap

                                      Atm detail :
                                      Vanmali society, near vanmali junction, yogichowk to canal road, surat - 395010
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jul 10, 2019
                                      ICICI Bank Customer Care's response
                                      Dear Ketan Sangani,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (560811) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
                                      Jul 15, 2019
                                      Updated by Ketan Sangani
                                      Can you please provide proper email id?
                                      I got a message from icici bank stating that money has been deducted towards VIN GOOGLE!
                                      I did not make any purchases. The bank has to refund my money ASAP !
                                      ICICI Bank Customer Care's response, Jul 10, 2019
                                      Verified Support
                                      Dear Customer,

                                      We request you to email us your concern with your contact details on [email protected]. Please mention the UID (560811_01) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
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                                        Pôójá Nárèdlá
                                        from Sirsilla, Telangana
                                        Jul 10, 2019
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                                        I have done payment of 399 using upi to indian [protected]@icici to recharge my jio number... Payment was successful bt my recharge has not done and money was deducted from my bank and i have contacted google pay even they have confirmed and told that payment has done and reached to indian [protected]@icici and amount was deducted from your bank too... And it's been one month am trying to reach out to you ppl and i hope you will be resolving it as soon as possible... Thank you
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