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ICICI Bank Complaints & Reviews

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Updated: Dec 13, 2025
Complaints 23733
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A
ANURAAG CHATURVEDI
from Kota, Rajasthan
Jul 3, 2019
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Address: Kota, Rajasthan, 324001

I have been charge many time with this statement notification (nach_ad_rtn_chrg_bajajfin) and really dont know that what is the issue, bajaj person says that they are not deducting any amount from my ac but still this is happening it shows the month of may in the statement
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    N
    Namita Kapila
    from Gurgaon, Haryana
    Jul 3, 2019
    Resolved
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    Resolved

    A person by the name pradum ravindra mishra had approached my father regarding an ad posted in olx for the purchase of an old ac. He had requested my father to give his paytm details for the fund transfer of ₹5000. Since my father doesn’t have a paytm account, he gave my paytm details i. E mobile number for the money transfer. However, instead of crediting the amount, the said person debited ₹5000 from my bank account through fraudulent means. Therefore, i request you to kindly take the necessary action against the said person at the earliest. Thanking you.
    +1 photos
    Aug 3, 2019
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Jul 03, 2019
    ICICI Bank Customer Care's response
    Dear Customer,

    We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (537095) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      C
      chandra vijay sahu
      Jul 3, 2019
      Resolved
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      Resolved

      Address: Ranchi, Jharkhand, 834002

      It is to be informed that and intimated that when we used to call customer care helpline number, lots of option are coming except direct talk to the customer care officer. It is unnecessary wasting our time and creating issues while calling for support. As a bank you must smooth-line the things. You must be easily accessible to your esteemed customer. Kindly take necessary action of rectifying this issue.
      Aug 8, 2019
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Jul 03, 2019
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (537111) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        L
        LK INTERNET
        from Mumbai, Maharashtra
        Jul 3, 2019
        Resolved
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        Resolved

        Address: Hari Nagar, New Delhi, New Delhi, Delhi, 110064

        I was making payment for admission in SOL, payment failed but amount deducted of Rs 36, 42.70/- on 01/07/2019 at 8:28, thought Paytm Dabit card transaction S59267930, in response of complain made in paytm reference no given[protected] and advised quote the ref. no. to icici Bank Eazpay, payment was made successful from paytm. Kindly sort out the issue ASAP
        +1 photos
        Aug 12, 2019
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Jul 03, 2019
        ICICI Bank Customer Care's response
        Dear Customer,

        We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (537898) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          M
          muhammed sadique
          from Ernakulam, Kerala
          Jul 3, 2019
          Resolved
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          Resolved

          Address: Mumbai City, Maharashtra

          I had a bad experience today. I had to apply for credit card.
          The executive who call me drop the phone in the middle of the call, when i told him i was on leave for last month in my company. Disgusting attitude and approach to customers. Are they training these "#" like this. Call was from mumbai. Got call from +91 [protected]. At around 11.15 to 11.45 03july 2019
          Aug 6, 2019
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Jul 03, 2019
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (537120) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            M
            MOJ GADHAVI
            from Ahmedabad, Gujarat
            Jul 3, 2019
            Resolved
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            Resolved

            Address: kalapi nagar ,, Ahmedabad, Gujarat, 380027

            Have invested in tax saving bond-032002-tsb with bondholder no.[protected] and certificate no. 62899. The redemption date of these bonds is 23.04.2005. I would like to know whether redemption payment cheques have been sent by icici bank or not, as from my record, i am unable to trace out as to whether the redemption cheques have been received by me or not in respect of the above bonds. I shall be obliged if the confirmation in respect of the same is sent to me by e-mail.
            Aug 3, 2019
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Jul 03, 2019
            ICICI Bank Customer Care's response
            Dear Customer,

            We have made a note of your concern. We will have our official get in touch with you.

            Regards,
            ICICI Bank Customer Service Team
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              V
              Vishu165
              from Delhi, Delhi
              Jul 2, 2019
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              Address: New Delhi, Delhi

              There was a refund initiated by myntra on 11th june 2019 with bank reference no. [protected] of amount 1038 INR to my ICICI bank account ending with 2000. I still haven't got my refund and I tried to get in touch with the bank many times but was unable to. I request you to solve this issue as soon as possible. Myntra said bank initiates transaction in 7 working days. Myntra has initiated transaction from their side on 11th june. Its been more than 2 weeks. I am calling my bank but no ones picking up they have so many numbers for different queries. But none for customer complaints. I am getting really sick and tired of this bank. Once loved by all now just an unreliable bank. From their side I get calls to take the loan open demat account or get a credit card or insurance, they are literally harassing people. And when you really want to solve an issue they are not at all responding.
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Jul 03, 2019
              ICICI Bank Customer Care's response
              Dear Customer,

              We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (537908) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
              Jul 15, 2019
              Updated by Vishu165
              I have complained about this issue and mailed icici bank too. But I still haven't got my money nor did i get any reply. Really sick of this chor bank .
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                S
                Shashwat Roy
                from Gurgaon, Haryana
                Jul 2, 2019
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                Address: 110044

                From past one month there has been a charge which is deducted from my account again and again
                When we went to the bank they said that it is against my emi
                However it is now happening again and again.
                They have deducted ₹1000 without any reason .
                For better understanding i have attached my account screen shot for the same purpose.
                I am a teacher and it is my hard earned money and of bank arbitrary start to deduct money like this then it would be hard to keep the money in the bank.

                Please have a look into the complaint.
                +2 photos
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Jul 03, 2019
                ICICI Bank Customer Care's response
                Dear Customer,

                We have made a note of your concern. We will have our official get in touch with you.

                Regards,
                ICICI Bank Customer Service Team
                Jul 21, 2019
                Updated by Shashwat Roy
                Any update on the same the amount had not been reversed to my account
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                  V
                  vipul.goyal91
                  from Delhi, Delhi
                  Jul 2, 2019
                  Resolved
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                  Resolved

                  Address: House No. 25, Gali No. 2, Karawal Nagar, New Delhi, Delhi, 110094

                  My mutual fund sip instalment is due every 1st of the month, however due to no reminders emails/sms from icici i missed to maintain the minimum balance for the instalment. So when i open my bank statement today i. E. On 2nd july 2019, i find that rs 413 have been debited and remark says ecsrtnchg010719_sr[protected]. Without any notice on email/call/sms from the bank and without any explanation, the amount was debited. After lots of search on the internet i found the meaning of this remark. Then i tried to find the logical explanation for the rs 413 amount to be debited and i went to the website https://www.icicibank.com/service-charges/common-service-charges page where also there is no mention of any such penalty charges and amount. This is pure loot and complete lack of awareness and services being provided by icici and i demand immediate reimbursement of the rs 413 and compensation for the troubles i have faced.

                  Regards,
                  Vipul goyal
                  Vipul. [protected]@gmail.com
                  [protected]
                  Aug 3, 2019
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Jul 02, 2019
                  ICICI Bank Customer Care's response
                  Dear Vipul Goyal,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
                  My name is Manisha d t and i recharged 149 rs on 27 th June transaction successfully done to [protected]@icici but didn't got any plans, confirmation from [protected]@icici amount deducted from bank. Please refund my deducted amount i am very disappointed. Please find the attached image that i made to [protected]@icici for your reference.
                  ICICI Bank Customer Care's response, Jul 2, 2019
                  Verified Support
                  Dear Customer,

                  We request you to email us your concern with your contact details on [email protected]. Please mention the UID (535202_1) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    U
                    upneetkaur
                    from Mumbai, Maharashtra
                    Jul 2, 2019
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                    My debit card has been blocked for security reasons. I tried unblocking my card through customer care number but i am getting the card is already active. While i am getting an error doing the same through online transactions. I am getting an advice to unblock my card through customer care service while i am trying to make any online transaction. Please look in the request.
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Jul 02, 2019
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (535198) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
                    Jul 03, 2019
                    Updated by upneetkaur
                    I have already emailed
                    Jul 03, 2019
                    Updated by upneetkaur
                    Thanks for your kind assistance. The issue has been solved as per the mail sent yesterday.
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                      S
                      shanjib boro
                      from New Delhi, Delhi
                      Jul 2, 2019
                      Resolved
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                      Resolved

                      nach_ad_rtn_chrg~bajajfin, its deducting from my account.

                      Address: New Delhi, Delhi, 110059

                      02/07/2019 nach_ad_rtn_chrg~bajajfin~02may19~805dee dr. 413.00
                      02/07/2019 nach_ad_rtn_chrg~bajajfin~02may19~805dee dr. 645.10
                      29/06/2019 rwdfee/[protected]/150519+gst dr. 16.13
                      29/06/2019 [protected]:int. Pd:[protected] to 28-06- cr. 16.00
                      28/06/2019 nach_ad_rtn_chrg~bajajfin~02may19~805dee dr. 239.90

                      Why my amount was deducted under this following statements. Why i am getting all charges from my...
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                      62 found this helpful
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                      R
                      Rajesh Bhuradiya
                      from Mumbai, Maharashtra
                      Jul 2, 2019
                      Resolved
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                      Resolved

                      Address: Jamua Colony, Jaipur, Rajasthan, 302039

                      Mobile no:[protected]
                      i have deposited 3000 rs on 01july 2019 to open rd with the sip of 3000
                      for 3 years.
                      but the amount is automatically transfered in someone dr. Tran account a/c
                      funding[protected].
                      please take some immediate action and refund my ruppess.
                      Otherwise i will report it in cybercrime branch for necessary action.
                      +1 photos
                      Aug 10, 2019
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Jul 02, 2019
                      ICICI Bank Customer Care's response
                      Dear Rajesh Bhuradiya,

                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
                      Please cancel and deactivate. My lciciOne assistant plan.

                      automatically transfer of rupees in dr. tran fund - Comment #3475369 - Image #0
                      ICICI Bank Customer Care's response, Jul 2, 2019
                      Verified Support
                      Dear Customer,

                      We request you to email us your concern with your contact details on [email protected]. Please mention the UID (535163_1) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        V
                        VictorHawk
                        from Pune, Maharashtra
                        Jul 2, 2019
                        Resolved
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                        Resolved

                        Address: Pune, Maharashtra

                        I had already lodged a complaint regarding the multiple ecs return charges previously on may 16, 2019, again the same thing has happened on july 1st, 2019, image is attached. Already raised a complaint regarding this issue ingram: grievance no. 1420224, i want it resolved as soon as possible, i have already email the issue to icici to take action, waiting for a reply which i will post here.
                        +1 photos
                        Aug 7, 2019
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Jul 02, 2019
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        Our official will get in touch with you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team
                        I recharged my jio number today (19th june 2019 time 10.58 AM) by upi in jio app though [protected]@icici. Amount of rupees 349 was deducted from my bank account, but the recharge has not been done yet neither the amount was refunded.

                        Kindly please return the amount as soon as possible.
                        Nitish1088's reply, Jun 28, 2019
                        Today 28 June, I recharge my jio No is 6206685793, 349 rupees by Paytm . But money is deduct and recharge is not successful. So I want refund my money. Please
                        ICICI Bank Customer Care's response, Jul 2, 2019
                        Verified Support
                        Dear Customer,

                        We request you to email us your concern with your contact details on [email protected]. Please mention the UID (534316_01) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          D
                          dk760872
                          from Mumbai, Maharashtra
                          Jul 1, 2019
                          Resolved
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                          Resolved

                          Address: Khordha, Odisha, 751012

                          I am having a savings bank account bearing no.[protected] with main branch of icicibank at bhubaneswar. I got the following sms in my phone:
                          "hi customer, your walletassist plan will be renewed for another year. Membership fees of rs 1899 will be charged on your icici bank account as applicable - team oneassist".
                          I don't like this type of process of auto renewal which is being done without taking the proper consents of the customers. Plz dont resort this type of processes.
                          With regards,
                          An icicibank customer.
                          Aug 6, 2019
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Jul 02, 2019
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team
                          I'm charged Rs. 413 for "NACH RTN Bajajfin". What the ### is this charge about? I didn't authorize this. I want this reversed.

                          auto renewal of wallet assist plan - Comment #3474649 - Image #0
                          ICICI Bank Customer Care's response, Jul 2, 2019
                          Verified Support
                          Dear Customer,

                          Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team
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                            K
                            kmadh22
                            from Bengaluru, Karnataka
                            Jul 1, 2019
                            Resolved
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                            Resolved

                            Address: Mysore, Mysore, Karnataka

                            Hi,

                            I have 2 FD’s with account number[protected] and[protected] and I wish to liquidate or withdraw both of them. I went to ICICI Branch of Ramavilas road mysore for withdrawing my FD in Nov 2018 with all the FD documents (including latest renewal doc) but they mentioned that the FD has been Liened but they could not give us any reason for the same and they said they cannot find any reason. It was a big shock for me as I did not had any pending loans or debts from ICICI. Branch representative and Manager said me that they cannot find any reason for liening but they said they can get approval from higher officers to remove Lien. Then, from Nov 2018 I am following up with them almost daily but they just say that they need just 2 more days for final approval, they are keep on saying the same to me till today and I am fed up of following up with them. Hence I am raising this complaint with RBI against the bank. Hopefully RBI will look into this issue and help me ASAP. I am poor farmer from a village called Ambalare and this FD amount is very important and urgently required for me for many personal reasons. Please give us our money back. I beg you.

                            Thanks,
                            Krishnegowda K
                            Aug 2, 2019
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Jul 02, 2019
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
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                              R
                              robie004
                              from Gurgaon, Haryana
                              Jul 1, 2019
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                              I am ravindra singh. 1170.17 rupees has been deducted from my account as dmc/[protected] dp chgs till dec-18 and may-19 combined. I have never opened a demat account with icici. Did not receive any concrete solution for refund even after dropping mail to [protected]@icicidirect.com and have been asked to go to nearest branch manually to close the account.
                              +1 photos
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Jul 02, 2019
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (532452) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
                              Jul 08, 2019
                              Updated by robie004
                              I have sent the mail to [protected]@icicibank.com on Thursday(4th July 2019). I have not received any response yet.
                              We have paid a payment for rs 1000 through UPI for new account opening minimum balance on 23/06/2019 the amount has be deducted from the account o[censored]PI but transaction has been failed and did not reflect on my new account pls kindly process the refund for the same.

                              dmc/[protected] dp chgs till dec-18 and may-19 - Comment #3474770 - Image #0
                              ICICI Bank Customer Care's response, Jul 2, 2019
                              Verified Support
                              Dear Customer,

                              We request you to email us your concern with your contact details on [email protected]. Please mention the UID (532452_1) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
                              Hi Team, Please unblock my credit card [protected]. my contact no is [protected]. Thanks Harshad
                              ICICI Bank Customer Care's response, Jul 2, 2019
                              Verified Support
                              Dear Customer,

                              Our official will get in touch with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team
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                                M
                                Muthulakshmi@Ashwini
                                from Gurgaon, Haryana
                                Jul 1, 2019
                                Resolved
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                                Resolved

                                Incident date : 01/07/2019

                                Today i received a message that 'to renew oneassist for this year, the amount of rs.1899 will be debited from my account'. I have already raised a complaint last year, but there is no action taken based on my complaint.

                                I don't receive any call or email about renewing this plan.
                                Please deactivate this plan and let me know.

                                My customer id :[protected]
                                Registered con. No : [protected]
                                +1 photos
                                Aug 5, 2019
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Jul 02, 2019
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
                                Sir
                                I make a online transaction rupees 15000 from my saving account to my bajaj finance loan account...amount deducted from saving account but not credited in my loan account...
                                My 15000 rs is in [protected]@icici account

                                Pls refund my amount..
                                Thanks and regadrs
                                Shashi kant [protected]

                                cancel one assist plan - Comment #3474522 - Image #0
                                ICICI Bank Customer Care's response, Jul 2, 2019
                                Verified Support
                                Dear Customer,

                                Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
                                Hello! My name is Akhtar Ali and i am the account holder of ICICI bank since long but this is the first time that 826 ₹ deducted without any sms and info. I came across when i tried to check my balance. It showed me DP CHGS Till May-19. I want my money back.
                                Thank you

                                cancel one assist plan - Comment #3474743 - Image #0
                                ICICI Bank Customer Care's response, Jul 2, 2019
                                Verified Support
                                Dear Customer,

                                We request you to email us your concern with your contact details on [email protected]. Please mention the UID (532453_2) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  S
                                  Simranjain
                                  from Indore, Madhya Pradesh
                                  Jul 1, 2019
                                  Resolved
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                                  Resolved

                                  I have been charged for expression debit card which i don't remember of requesting. They have charged me rs. 588.18 including taxes.. The message they sent were unclear.. They didn't tell me they were going to withdraw rs.588.18 from my account. Expression debit card request cancelling options were unavailable..
                                  I don't need expression debit card as i already have basic debit card..
                                  Please help me get my money back.
                                  Aug 9, 2019
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jul 01, 2019
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (531625) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    S
                                    Shikha s198920
                                    from Hyderabad, Telangana
                                    Jul 1, 2019
                                    Resolved
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                                    Resolved

                                    Icici has frozen my a/c. It was a salary account but i was not getting any salary in that account from past 6 months since i changed the employer and got a new salary account opened in some other bank. But i was getting freelancing payments in that old salary account. Suddenly they blocked my account and refused to inform anything and said that we are investigating your account. Until then i can't withdraw any money. I just requested for the reason but they denied. Plz help
                                    Aug 1, 2019
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jul 01, 2019
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (531630) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
                                    Also, I have a loan through icici and the emi gets auto debited on every 5th.
                                    If my account is frozen then the emi will bounce. I visited the branch to make payment in advance but they said that it will still be auto debited and bounced. They asked me to get the account unfrozen which is not in my control. Nobody in icici is giving any information.
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                                      M
                                      Masarrath Sami
                                      from Nellore, Andhra Pradesh
                                      Jun 30, 2019
                                      Resolved
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                                      Resolved

                                      Address: 22 A, 3rd Floor (Lake Facing) Hauz khas village New Delhi 110016 Land Mark: Near Hauz Khas Social, New Delhi, Delhi, 110016
                                      Website: streetstylestore.com

                                      Toll group tracking id no #[protected] did not provided any tracking detail and has not yet shipped the product to our cutecode sss llp warehouse customers are complaining. What are you doing you have picked up the product on 12 june 2019 when are you going to deliver it. What are you doing and why is it making so late to shipp it to our warehouse
                                      +1 photos
                                      Jul 11, 2019
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jul 01, 2019
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (531635) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
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