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ICICI Bank Complaints & Reviews

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Updated: Dec 13, 2025
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S
subhodeep sengupta
from Bengaluru, Karnataka
Jul 8, 2019
Resolved
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Dear sir/mam,

My mastercard secure code has been blocked due to repeated entry of invalid data. Even on calling the icici customer care it was only a prerecorded transaction. My debit card details was filled. But, still the problem was not solved. I am not able to do any online transaction. So, kindly resolve this issue asap.

Thank you,

Regards,
Subhodeep
Aug 20, 2019
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Jul 08, 2019
ICICI Bank Customer Care's response
Dear Customer,

We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (552735) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Dear sir

I'm Nithinbhargav on 6th of July I made a transaction of 4000 rupees to pay kreditbee due as I paid via upi to [protected]@icici transaction successful money deducted but not received by receiver.Im expecting a refund as I got no response from calling India ideas...

icici bank to unblock mastercard securecode - Comment #3480763 - Image #0
ICICI Bank Customer Care's response, Jul 8, 2019
Verified Support
Dear Customer,

We request you to email us your concern with your contact details on [email protected]. Please mention the UID (552735_1) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
On 3rd july they deducted amt of Rs for 29.50
But 4th July they deducted 3 times 29.50 but on the day of 21st June I'm not using any atm on that day, kindly resolve my issues

icici bank to unblock mastercard securecode - Comment #3481083 - Image #0
ICICI Bank Customer Care's response, Jul 9, 2019
Verified Support
Dear Customer,

We request you to email us your concern with your contact details on [email protected]. Please mention the UID (552735_01) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    V
    vijayhot
    from Mumbai, Maharashtra
    Jul 7, 2019
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    Address: mumbai, Mumbai City, Maharashtra

    Sir i had bought the tax saving bonds of three units in march 2001. But till the day i have not received any payment of redemption.
    Bond holder no. 0935700, rf. No..68878
    Tsb2 89944, 1495792
    Bonds are in the nature of ddb. Duration 26 april 2001 to 25 august 2004.
    Tax saving opt 2. Securities 3. 5000 each.
    Amount 15000/-

    Name - vijay manikrao hotkar
    [protected]@gmail.com
    +1 photos
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Jul 08, 2019
    ICICI Bank Customer Care's response
    Dear Customer,

    We have made a note of your concern. We will have our official get in touch with you.

    Regards,
    ICICI Bank Customer Service Team
    Jul 27, 2019
    Updated by vijayhot
    sir,
    you said your official will get in touch with me, but not said When, How, Where ? No email i have received from your side.
    My request is to you please resolve this matter as possible as early . Give my redemption amount whatever is applicable, because this matter already taken 19 years and still it is NOT resolved.

    vijay hotkar
    mob [protected]
    email. [protected]@gmail.com

    Jul 27, 2019
    Updated by vijayhot
    another document supportive to my complaint .

    I received a debited message from my credit card account..Rsm1, 399. Kindly do the refund immediately within 24hrs orelse I'll file the police complaint..update to me soon

    Regards,
    A.kumar
    [protected]
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      Poornamkoul
      from Mumbai, Maharashtra
      Jul 7, 2019
      Resolved
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      Resolved

      Address: Srinagar, Jammu and Kashmir, 190009
      Website: Jio

      I recharged my mother's jio number through upi on 11:39 pm 4 july 2019. I was using the my jio application to recharge and i selected upi option and i entered my upi id i got a request on google pay app from indiaideas requesting for 498 and i allowed the transaction. The payment was successful. The amount of 498 was deducted from my account but her number wasn't recharged. I contacted the jio customer care i mailed them and they denied that they haven't received any payment from me. They asked me to wait for 3 days and said that the amount would be refunded by then but it's the third day and i still haven't received my refund. Kindly look into this matter as i'm just a student and 498rs is a lot for me. Thank you.
      +1 photos
      Aug 10, 2019
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Jul 08, 2019
      ICICI Bank Customer Care's response
      Dear Customer,

      We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (551419) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        Harshsingh006
        from Mumbai, Maharashtra
        Jul 7, 2019
        Resolved
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        Resolved

        Address: Sirsa, Haryana, 125055

        On 4 july 2019 i used my icici debit card to withdraw money from sbi atm in sirsa haryana. The atm didn't dispense cash but money got deducted from my icici account and it has been 3 days and the amount (Rs. 5000/-) did not got refund to my account. Please resolve this issue and credit my account asap. I withdrew rs. 5000/- and i need that money urgently as there is no more balance in the account and i need the money for emergency issue. My account details are as follows:
        Icici bank
        Account number[protected]
        Name - harsh singh karwasara
        Ifsc code - icic0000558
        Branch - infosys mysore
        Date: 04.07.2019
        Amount - rs. 5000/-

        Please credit my account asap as i need the money urgently and i don't have more balance in the account.
        Aug 9, 2019
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Jul 08, 2019
        ICICI Bank Customer Care's response
        Dear Customer,

        We have made a note of your concern. We will have our official get in touch with you.

        Regards,
        ICICI Bank Customer Service Team
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          M
          manisha pahwa
          from Gurugram, Haryana
          Jul 6, 2019
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          Address: 122001

          I have an account with icici bank.. I have a personal loan with idfc capital first and the emi of rs. 636 has started from 5th june.. However due to some issues.. My first emi has bounced... However as per idfc they have present the ecs only two times in one month.. But icici bank has deducted 114rs 30 rs 70 rd 419 rs 298 rs 419 rs from my account and the executive told me that they have presented the ecs 6-7 times.. How they can do this cheating with the customer... I have maintain the sufficient amount for bajaj emi but icici bank has deducted the amount and due to this my bajaj emi has bounced now i have to pay bounce charge for this.. This is such a fraud which icici bank is doing with their customer and charge amount from their account..

          I request you to take necessary action against icici bank and refund my amount in my account.
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Jul 07, 2019
          ICICI Bank Customer Care's response
          Dear Customer,

          We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (549115) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
          Jul 08, 2019
          Updated by manisha pahwa
          mail sent to you and RBI as well
          Jul 12, 2019
          Updated by manisha pahwa
          Again icici bank has deductrd 499 rs from my account..garib bank
          Dear Sir,

          This is with reference to your concerns regarding your loan account. We would request you to write to us at social.[protected]@idfcfirstbank.com with your contact number and loan details to assist you further. Assuring you of our best services always.

          Regards,
          Team IDFC FIRST Bank.
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            M
            mehul17
            from Mumbai, Maharashtra
            Jul 6, 2019
            Resolved
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            Address: Gandhinagar, Gujarat, 382421

            Without my consent, rs. 2000 has been deducted from my account on[protected] to 'dr. Tran for funding a/c[protected].
            I have never subscribed to any policy, however this deduction has been done by icici. I want my money back. Kindly help me in this regard as soon as possible.
            This reduction to dr. Tran for funding a/c[protected] is a clear case of fraud and banking norms are not being followed. This is unlawful and making me untrust icici bank for future banking activities.
            Aug 8, 2019
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Jul 06, 2019
            ICICI Bank Customer Care's response
            Dear Mehul,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (546752) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              C
              chinki90
              from Patna, Bihar
              Jul 6, 2019
              Resolved
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              Resolved

              Address: 6/228 VIPUL KHAND, GOMTI NAGAR, Lucknow, Uttar Pradesh, 226001
              Website: sebi

              I have applied icici-deep discount bond of dated 20 sept 1996.in this connection till date i did not get bond certificate and do not know status after several reminder. Bond was alotted to me bond no 17568 for whic h i got entimation post card which is enclosed. Application is enclosed also. I have sent 5200 rs cheque no 293956 dated 14/06/1996 of sbi detail document enclosed for reference. I also inform change my address. Pl. Help me how i can get my bond or money after maturity.
              Regards

              Shashi mehrotra
              Present address shashi mehrotra c/o vijay mehrotra 6//228 vipul khand gomti nagar lucknow 226010 mobile no [protected]
              Detail attached
              Aug 9, 2019
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Jul 07, 2019
              ICICI Bank Customer Care's response
              Dear Customer,

              We have made a note of your concern. We will have our official get in touch with you.

              Regards,
              ICICI Bank Customer Service Team
              I am MURALIDHAR KITTUR and staying in Bangalore.

              I had purchased ASHIWAD DEEP DISCOUNT BONDS on 15th July 1996 and one Bond was due for Redemption on July 15th 2019 and another was due on 15th July 2020.

              I have been suffering from Cervical Dystonia and Cervical Spondylitis and my movements are restricted for the last 5 years. Hence I have not been able to get the Redemption done on time.

              I contacted your customers care many a times and they are showing ignorance about the subject.

              Please let me know which office I should contact in order to get solution for my problem.

              My E-mail I'd is [protected]@yahoo.com.

              My mobile number is [protected].

              Regards,
              Muralidhar Kittur
              It will help to know the status of these claims for redemption
              Was the bond redeemed in July 2001?
              Was the ICICI Deep Discount Bond issued in 1996v redeemed in 2001?
              Please clarify how this week be redeemed for those who did not claim then?
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                K
                kurapati bargavaramulu
                from Puducherry, Puducherry
                Jul 6, 2019
                Resolved
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                Resolved

                Address: Warangal, Andhra Pradesh, 506001

                Sir i got icici paytm postpaid limit. I am paid all my dues and i closed my paytm postpaid. But still its showing overdue in my cibil. I contacted custmer care no solution and they saying it not belong to them. But in cibil its showing icici credit card. No one is providing solution. Due to icici wrong report my home loan rejected. Please take action. Please dont provide like this paylater service to custmers and dont play game with thier financial life.in my total career no single bounce but due to paytm and icici lazy reporting to cibil my loan rejected. From march they did not report again. Very lazy and no custmer care number for paytm post paid. Sir please any one dont use paytm postpaid they dont custmer care number only message option. I messaged everyday but rellay is not belong to my problem. Totally # working paytm postpaid. I want clear my overdue in cibil. Mh number [protected] linked paytmpost paid. Am very dissapointed with icici and paytm custmer care. Pleasesolve my problem
                +2 photos
                Aug 14, 2019
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Jul 07, 2019
                ICICI Bank Customer Care's response
                Dear Customer,

                We have made a note of your concern. We will have our official get in touch with you.

                Regards,
                ICICI Bank Customer Service Team
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                  A
                  Ajanta Narzary
                  from Moirang, Manipur
                  Jul 6, 2019
                  Resolved
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                  Resolved

                  Address: ICVC Hostel No 1, 788011

                  It's been 3days i didn't get my courier yet which was send by icici bank for my job appointment. They asked for 2000 than 5600 than 4032 than again 4000 and again 2100. They said those are refundable and they already send the check by the courier who will reach soon at my door today tomorrow today tomorrow i am tired and i am scared they didn't gave me id to track the courier service. What should i do? Here is the no. Who last called me he is the courier guy [protected], [protected]
                  Aug 15, 2019
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Jul 06, 2019
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (546765) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    S
                    Sac5790
                    from Mumbai, Maharashtra
                    Jul 5, 2019
                    Resolved
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                    Resolved

                    Address: Barabanki, Uttar Pradesh, 212601

                    Dear sir,

                    I have joined icici in 18 may 2015 as dm-i through po programme and got promoted in 2018 as dm-ii. But due to some legal proceeding against me i am unable to join bank in given time period as i have submitted all my documents transparently and also get the clean chit from the court as well as from icici bank legal team.

                    I am following my case since january 2019 you can also check in below chainmail and they always assured me that some best policies are yet to come to give u.

                    They wasted my 7 months by giving false assurance during process and now saying no to me, than why they are taking that much of time, it can also be done in early stage so that i can take some of my upcoming opportunity.

                    I am also having my po programme loan (Staff loan) which i am unable to pay due to no source of income and savings. I am always given my best to organisation and expecting the same when i realy need it.

                    They have taken my resume and conducted my interview again
                    And now say no without giving any reason.

                    Sir you can check in below chainmail
                    I have submitted all my legal documents transparently and given proper reason that why i am unable to join bank in given time period

                    I am seeing very casual behaviour throughout the process but this whole scenario has impacted my overall life to a large extent.

                    Kindly intevene in this matter and guide me for further process and hoping some favorable response from your side.

                    Regards
                    Sachin pandey
                    Emp id - 311776
                    Aug 5, 2019
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Jul 05, 2019
                    ICICI Bank Customer Care's response
                    Dear Sachin Pandey,

                    We're sorry to hear about your concern. We have intimated the concerned officials in ICICI Bank to connect with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
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                      charumathi K
                      from Pune, Maharashtra
                      Jul 5, 2019
                      Resolved
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                      Resolved

                      Address: 600033

                      I had paid for the pass in office ride twice, but i didn't get my pass. I have contacted the support of office ride they told me they have processed refund manually. And given me the following details

                      Transaction id
                      Order id
                      Transaction amount
                      Payment mode
                      Transaction date
                      20190612111212800110168924873840436
                      Order —[protected]
                      1260
                      Ppi
                      [protected].17
                      20190612111212800110168926573823775
                      Order[protected]
                      1260
                      Ppi
                      [protected].19

                      Given the details for your refrence. Kindly check the same at your bank end.
                      Transaction id refund id settled date refund date transaction date refund type refund amount transaction amount
                      20190612111212800110168924873840436 20190621111212801300168926135219590 [protected].00 [protected].36 [protected].17 merc_to_bank 1260 1260

                      But i didn't receive amount yet, there are 2 money refunds pending from icici
                      Can you please check and confirm back.
                      This behaviour is not acceptable.
                      Please check and refund the money as soon as possible
                      Aug 15, 2019
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Jul 05, 2019
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (543182) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        M
                        Mamta Bindal
                        from Mumbai, Maharashtra
                        Jul 4, 2019
                        Resolved
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                        Resolved

                        Address: Village Chicharwala disst patiala, 147105

                        My savings account in Patran city branch. Long time used Icici bank service. My savings account in Icici. I am farmer my income in agriculture related. But some money deposited in icici bank in my savings account. But very extra charge s deduction in my account. My savings account no[protected] Jaswant Singh s/o virsa Singh. Please help me or refund my balance. I hope you and solve my problems. THANKFULL
                        Aug 5, 2019
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Jul 05, 2019
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        Our official will get in touch with you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team
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                          contactarunkumar0
                          Jul 4, 2019
                          Resolved
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                          Resolved

                          Address: Kochi

                          It's like am using icici bank service since 2017, I was quite delighted with their services. When
                          they started charging for payments through a 177 RS per transaction was so rude but we can somehow manage it through online transfers. They took posdec chgs which I wasn't known, they 29.50 for 9 times & it has been happend twice a day. ICICI haven't informed about this kind of stuff to us in any ways. Is it possible to take money from a customer without their consent. Apart from these things I don't see a problem in banking with ICICI, so I need the posdec cash back as soon as possible.
                          +1 photos
                          Aug 5, 2019
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Jul 05, 2019
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team
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                            Ravi Kumar970
                            from Mumbai, Maharashtra
                            Jul 4, 2019
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                            Dear sir,

                            I requested to my er manager several times and mailed him about the transfer request because my parents health are not well... But every time he read my mail and said we are sensitive about your condition but we are not transfer you because you joined in april 2019.. So what does it means.. Only the bank are the priority?? Family is nothing?? I asked him these question but he again not reading anything and told me if you'll not join i'll terminate you from icici bank. Okay if you terminatie me i have no problem but 1st answer my question that family is the priority or the bank??... I will get another icici family in another state if he transfer me... But i will not get my family in another state. So i urge you to kindly revert back my message as soon as possible already my absconding process was initiated.

                            Regards,
                            Ravi kumar
                            Emp id - 414473
                            ICICI Bank customer support has been notified about the posted complaint.
                            Jul 04, 2019
                            Updated by Ravi Kumar970
                            When will I get a positive reply from the bank side??
                            Verified Support
                            Jul 05, 2019
                            ICICI Bank Customer Care's response
                            Dear Ravi Kumar,

                            We're sorry to hear about your concern. We have intimated the concerned officials in ICICI Bank to connect with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
                            Jul 08, 2019
                            Updated by Ravi Kumar970
                            Not yet respond
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                              Ranju Negi
                              from Mumbai, Maharashtra
                              Jul 4, 2019
                              Resolved
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                              Resolved

                              I recharged my jio no. Through my jioapp by upi i'd on 3rd july 2019. Payment amount 349 was successful to [protected]@icici but recharge was not done. When i tried to call jio cutomer care they are telling it has been declined, but my bank is saying that it has been successfully paid to the upi address. Please help on this. Kindly refund my money back as soon as possible.
                              Aug 7, 2019
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Jul 04, 2019
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (540115) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
                              My branch is sangli market yard i have a corporate account but they cut my money monthaly on name of int col charges why i dont know the amout also high near by 1500 please respond this complent my account number is[protected]
                              ICICI Bank Customer Care's response, Jul 5, 2019
                              Verified Support
                              Dear Customer,

                              We have made a note of your concern. We will have our official get in touch with you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                A
                                ajcool20
                                from Mumbai, Maharashtra
                                Jul 4, 2019
                                Resolved
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                                Resolved

                                Address: Mumbai City, Maharashtra, 400005

                                From my icici account, rs.29.50 has been debited as rwdfee 24/05/19+gst. I did not redeem any points from my debit card and i do not have a credit card as well. I have been robbed from my bank without any intimation as per the payback points it's been free and no one can deduct the amount from an individual.
                                How could you debit money from the account without any information?
                                Aug 9, 2019
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Jul 04, 2019
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (540121) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
                                My account is being debited with NACH AD RTN CHRG again and again even though loan taken from Bajaj Finserv is closed
                                Please confirm what are these charges and why is it being debited since my loan is closed and I have NOC for same
                                ICICI Bank Customer Care's response, Jul 5, 2019
                                Verified Support
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (540121_01) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  Monugupta123
                                  from Delhi, Delhi
                                  Jul 3, 2019
                                  Resolved
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                                  Resolved

                                  issue of false credit card

                                  Address: Paras Tierea sector 137, Gautam Buddh Nagar, Uttar Pradesh, 201305

                                  I have an icici credit card which is ending 5001. I pay regular my bills.
                                  I have linked this card with my mobile app and phone number.
                                  I never applied another card still i have paid another card's payment which is ending by 2169.
                                  I have found this duplicacy/fraud only on the statement.
                                  As i have never deeply go through the statement. Whoever else go through the statement.
                                  I always login my app see the bill...
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                                  patilbhagyashri598
                                  from Pune, Maharashtra
                                  Jul 3, 2019
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                                  I have received call from icici and and they just given information about one assist plan after than they automatically activated this plan and deducted rs-2566/- from my saving a/c for year 2018 and again they have renewed this plan. Without my permission. I don't need this plan actually. Please deactivate this plan and refund my money asap.

                                  My account number[protected]

                                  Make sure to deactivate this plan asap, if not.. I will complaint against this in consumer court. Thanks!
                                  Aug 13, 2019
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jul 04, 2019
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We have made a note of your concern. We will have our official get in touch with you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    sicklyrhetoric
                                    from Mumbai, Maharashtra
                                    Jul 3, 2019
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                                    Address: Ground Floor, Zenith House, Keshavrao Khadye Marg, Mahalaxmi, Mumbai., Mumbai City, Maharashtra, 400034

                                    In June 2019. I applied for a loan and found out that my CIBIL Score was very low. When I checked the report, this was due to a Rs. 2900/- outstanding credit card amoun t allegedly issued by ICICI Bank.

                                    I approached the ICICI Bank customer service via phone and informed them that till date :

                                    - No credit card had been issued to me by ICICI Bank
                                    - I have till not date received any communication from ICICI bank regarding any outstanding credit card bills on my registered mobile number or email -id
                                    - There is an urgency as my educational loan is pending due to a wrongful outstanding amount appearing in the CIBIL report

                                    ICIC Bank asked me to send them CIBIL report, my account details on email which I promptly did on the same day.

                                    For three days I received no response to my email. I called ICICI by phone again when the consumer representative was extremely rude and tried to convince me that I had actually taken a credit card as all my details were matching. When I said this could be fraud and that the bank had to prove that I had applied for one, the agent told me I could be lying. I told him that I have no communication regarding this card - no biils, no statements and infact, no card, the agent refused to understand this.

                                    I wrote an email mentioning the above to the ICICI Bank customer care email id. Three days later they have once again asked for my CIBIL report which has already been sent to them. When I tried to escalate this matter to senior management, via ICICI's internet portal, it would not accept my application/reference number saying the same is not related to my account.

                                    I am suffering due to this extremely unprofessional behaviour on part of ICICI Bank. I have time and again informed them that my education loan application is an urgent matter which is pending due to no fault of mine. There has been a grave deficiency on part of ICICI bank in handling this matter, despite several follow ups on my part.

                                    It appears that ICICI bank is either completely careless with personal information of its consumers so that others can obtain fraudulent credit cards with such consumers' information or that they wish to harass people for petty amounts of INR 2900 so that tired of the shoddy consumer service, one would pay up.
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jul 04, 2019
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (541140) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
                                    Jul 04, 2019
                                    Updated by sicklyrhetoric
                                    How can I reach out if your email id is redacted?
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                                      Himaja_Guvvala
                                      from Bengaluru, Karnataka
                                      Jul 7, 2019
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                                      Hi I'm having salary account on icici bank. when i got the salary 1899 rupees was debited without my knowledge. will you please resolve this one. I want my money back to my account. when they call and they told about the benefit of the credit card but actually I Know that one but they didn't mention any amount I have to pay them and finally they redirect to another Person and he ask about only some details and verify is my account credentials like name, address and phone number. I told yes . Please resolve this issue and i want my money back.please consider my complaint.
                                      ICICI Bank customer support has been notified about the posted complaint.
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