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ICICI Bank Complaints & Reviews

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Updated: Mar 6, 2026
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ICICI Bank reviews & complaints page 492

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D
Dron Patel
from Ahmedabad, Gujarat
Mar 29, 2019
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Address: Ahmedabad, Gujarat

Icici bank unauthorized deduction twice from my bank a/c [protected] 4730'
I recently opened icici bank account which is women advantage account.
First they had given me welcome kit and regular women advantage atm card without name printed.
After 5-6 days, i received a voucher that contains another atm card which is regular advantage women aura atm card.
Then i blocked first one and use second card women aura atm regularly.

Now, they deducted 177.00 rs twice for debit card maintenance yearly charges from a/c [protected] 4730'.
Like this : "dcardfee5339mar19-feb20+gst"
This is a clear case of fraud and banking norms are not being followed.

Why you deducted yearly maintenance charges before the year start?
And
Why you deducted twice from one account?

This is unlawful and making me untrust icici bank for future banking activities. Kindly cancel this fraud transaction and refund my money back, otherwise, i will close my account from icici bank.
Apr 29, 2019
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Mar 29, 2019
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5rh75) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    V
    vijay dominic
    from Delhi, Delhi
    Mar 29, 2019
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    Address: delhi, New Delhi, Delhi

    I made the transaction of rs. 2000 my money got deducted. And i got the message.
    Please need your help it is urgent want your quick response.

    Dear customer, imps txn ref[protected] for rs.2, 000.00 is timed out at beneficiary bank on 29-mar-2019 08:00:50. Txn status will be updated by bene bank in 3 working days.

    Please help i am need.

    Vijay dominic
    May 3, 2019
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Mar 29, 2019
    ICICI Bank Customer Care's response
    Dear Vijay,

    We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5rh6t) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      N
      Nirmalkumar M
      from Chennai, Tamil Nadu
      Mar 29, 2019
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      I have a account in icici bank for 4 years now. When i checked my bank transactions and i found that there is one debit transaction 'dmc/[protected] dp chgs till feb-19. Rs 826 i didn’t create the any demat account, and they are frequently debit amt from my account about the dp charges, also i did not get any message alert in my mobile which is registered with mobile banking with icici. My icici account number is[]. This is completely unacceptable and please refund my amount. My phone number is [protected]
      Apr 29, 2019
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Mar 29, 2019
      ICICI Bank Customer Care's response
      Dear Nirmalkumar,

      We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5rh6d) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        R
        Ritu Shivgan
        from Jaipur, Rajasthan
        Mar 28, 2019
        Resolved
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        without informing deduct money from my account

        I am the a/c holder of icici bank from last 2 months,
        Now they have charged 706.82 under this category dcardfee2374oct 28 march 2019 st22.5 c
        I am not aware what type of charges are these.
        They never informed me regarding these charges either by email or by letter.
        Who has given right to icici bank to deduct the money without informing us.
        Because we kept the money in bank that give right to bank that...
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        D
        dhimanth
        from Gurgaon, Haryana
        Mar 28, 2019
        Resolved
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        Am the a/c holder of icici bank for the last 6 yrs. Now they have charged ₹ 588.82 under this category dcardfee4049mar19-feb20
        I have no idea what type of charges are these.
        They never informed me regarding these charges either by email or by letter.
        Who has given right to icici bank to deduct the money without informing us.
        Because we kept the money in bank that give right to bank that they can do anything whatever they want.

        There should be some formal process for doing all these things. I want my money to be credited in my a/c which they have deducted from my a/c.
        Apr 28, 2019
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Mar 28, 2019
        ICICI Bank Customer Care's response
        Dear Dhimanth,

        We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5rfee) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          K
          Kruti Varma
          from Mumbai, Maharashtra
          Mar 28, 2019
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          Address: S G Road Branch, Sarthik II, Opp Rajpat Club S G Road,, Bodakdev, Ahmedabad, Gujarat 380054, 380054

          Customer ID: [protected]

          I recently opened icici bank account which is women advantage account.
          First they had given me welcome kit and regular women advantage ATM card without name printed.
          After 5-6 days, I received a voucher that contains another ATM card which is Regular advantage women aura ATM card.
          Then I blocked first one and use second card women aura ATM regularly.

          Now, they deducted 177.00 rs twice for debit card maintenance yearly charges from a/c [protected] 4730'.
          like this : "DCARDFEE5339MAR19-FEB20+GST"
          This is a clear case of fraud and banking norms are not being followed.

          Why you deducted yearly maintenance charges before the year start ?
          and
          Why you deducted twice from one account ?

          This is unlawful and making me untrust icici bank for future banking activities. Kindly cancel this fraud transaction and refund my money back, otherwise I will close my account from ICICI bank.
          Apr 29, 2019
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Mar 29, 2019
          ICICI Bank Customer Care's response
          Dear Kruti Varma,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5rh5u) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            G
            Golla Chethan
            from Hyderabad, Telangana
            Mar 28, 2019
            Resolved
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            Address: Raheja IT Park, Titus, Mindspace, Madhapur, Hyderabad, Telangana, 500081, Hyderabad, Telangana, 500081

            I am chethan golla. 758.00 rupees on today i. E 28th march 2019 and 67 rupees on 27th march 2019 has been deducted from my account as[[protected]] dp chgs till feb-19) dp charges on

            28/03/2019. I have never activated and used my demat account till now. There was no prior notice. I haven't received any deduction message to my mobile. I need justice and my money back immediately. My account number is[[protected]].
            Apr 28, 2019
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Mar 28, 2019
            ICICI Bank Customer Care's response
            Dear Golla Chethan,

            Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
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              K
              keshavahs
              from Thanjavur, Tamil Nadu
              Mar 28, 2019
              Resolved
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              Address: Kalidasa Road, VV Mohalla, Mysore, Karnataka, 570016

              The bank has wrongly put my middle name as surname and surname as middle name. When i tried to correct it at mysore kalidasa road branch they are asking me to provide affidavit with change of name. That doesn't make any sense since i am not changing my name at all. I have provided the proof of my name in pan and aadhar. Both of which are linked to this account with proper name. This is my salary account and it's becoming a headache to correct a simple mistake. They are even asking me to create new account with min balance of 25, 000 just so they can cover their banking problems.
              May 2, 2019
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Mar 28, 2019
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5reu8) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
              Mar 29, 2019
              Updated by keshavahs
              Dear users please take note of this.
              This site is not secure. Please do not share your personal details or contact number here. Got a fraudulent call when I shared my contact number to .
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                R
                Rizwan Ashraf
                from Mumbai, Maharashtra
                Mar 28, 2019
                Resolved
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                Resolved

                Address: Barabanki, Uttar Pradesh

                Good afternoon!
                Dear sir/madam,
                I, asif zaman khan, tried to transfer an amount of 9500 from my account of bank of baroda fatehpur (Uttar pradesh) to the icici account of my cousin adhartal jabalpur (Madhya pradesh) through imps. Unfortunately i entered a wrong account number due to which my money got deducted from my account. Kindly help me out of the situation.
                Details of transactions are as below.

                Beneficiary account number :[protected]
                Beneficiary name: sibgat ullah khan

                Wrong account number:[protected]

                Transaction id:[protected] transaction date: 21/03/2019

                My account number [protected]
                Bank of baroda
                Fatehpur (Uttar pradesh)

                My name: asif zaman khan

                Amount transferred: inr 9500.00
                Apr 28, 2019
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Mar 28, 2019
                ICICI Bank Customer Care's response
                Dear Rizwan Ashraf,

                We are from ICICI Bank and are sorry to hear about your experience. Please approach your respective bank regarding the discrepancy. We will extend our full co-operation and assistance.


                Regards,
                ICICI Bank Customer Service Team
                Respected sir

                Please give me the account holder name in this[protected] number
                On 17/03/2019, my atm balance clear in just 30 minute. rs 100000 in 10 times .No body help me, what i do? my balance is deducted by nfs/xxxxxxx id .
                ICICI Bank Customer Care's response, Mar 28, 2019
                Verified Support
                Dear Himanshu Kumar Barnwal,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a5reug_2) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  B
                  bramee
                  Mar 28, 2019
                  Resolved
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                  Address: Manyata Tech Park, 560045

                  Money got deducted from my account on march 26, 2019 without any prior notice. The deduction of 826/- is for "dmc dp chgs till feb 19"i dont have demat account. Please check this and refund my money.

                  I am requesting here to refund my amount though i dont have any demat account. But my money 826/- got deducted from my account. Please see this isue and its urgent.
                  Apr 29, 2019
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Mar 28, 2019
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5reux) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
                  AK[protected]
                  I have been charged 354 Rs for MM Service Feb 2019 and I never opted this service. They just charged the money without any permission and when i called their customer care, they said please call tomorrow.
                  ICICI Bank Customer Care's response, Mar 28, 2019
                  Verified Support
                  Dear Aashish Khetarpal,

                  We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a5reux_1) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    K
                    Kritzel
                    from Delhi, Delhi
                    Mar 28, 2019
                    Resolved
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                    Resolved

                    lien marked on my savings account

                    Address: Sector 10, Faridabad, Haryana, 121007

                    There has been a lien mark on my account pertaining to other financial products provided by bank.

                    As per guideline of rbi for consumer case on banking,
                    Banks have a right to exercise lien under section 171 of the indian contract act against the dues from constituents/customers. However, the banks cannot exercise lien over the personal account of a customer on the ground that money was due to the bank in another account...
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                    V
                    Vishunath1
                    from Bengaluru, Karnataka
                    Mar 27, 2019
                    Resolved
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                    Resolved

                    Address: Indiranagar branch, Bengaluru, Bangalore, Karnataka

                    I have a demat account in icicidirect.com for 3 and half years now. When i checked my bank transactions and i found that there are dp charges debited to my savings bank account of rs.2, 227. When i created the demat account, i was not told about the dp charges, it was told me by the icici representative that it is free of cost and it will never be charged and also i did not get any message alert in my mobile which is registered with mobile banking with icici. This is completely unacceptable and false promise made as good as fraud. Please refund my amount to my savings account.

                    And when i check the icicidirect.com it clearly says pay '0' demat selling charges and more over dp charges are different from amc charges. Dp charges are on selling of shares. I have not used this demat account at all since from date of opening demat account.
                    May 5, 2019
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Mar 27, 2019
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5raaz) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
                    According to icici bank rules, 30% to 35% of my work has been done, so if I need 30% to 35% disbursement of loan
                    Because money is being asked for loan many 26 days are asking for loan but nothing is processed, Please do my loan work by doing
                    ICICI Bank Customer Care's response, Mar 27, 2019
                    Verified Support
                    Dear Customer,

                    We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a5raaz_1) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
                    I ordered Flipkart and the order was canceled after the order was canceled, Flipkart Customer reported it on March 2 and it was coming to my account by refund 14, till date no matter what my account did not come to
                    Rushikesh Bhujbal's reply, Mar 20, 2019
                    Refund not generate
                    ICICI Bank Customer Care's response, Mar 27, 2019
                    Verified Support
                    Dear Customer,

                    We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a5raaz_01) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      D
                      Dipti.b24
                      from New Delhi, Delhi
                      Mar 27, 2019
                      Resolved
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                      Resolved

                      Address: Gurgaon, Haryana, 122001

                      Hello,

                      Yesterday itself, i received a text that a sum of rs. 1899/- has been deducted from my account to one assist plan. And it has been done so without my consent or permission. Seriously, i don't need any such plan. I am really really seeking ways to deactivate it and refund my money. Please deactivate this one assist plan and refund my money asap.

                      Regards,
                      Dipti
                      Apr 27, 2019
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Mar 27, 2019
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5r9oj) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
                      Dear Customer,

                      Greetings from OneAssist!!!

                      We regret any inconvenience caused to you.

                      We are unable to locate your account. Hence, request you to share your customer ID by emailing us at [protected]@oneassist.in. Once we receive the details, our team will contact you within 24 hours to get your issue resolved.

                      Future communications will be done on your registered email id, as any account details shared here can be publicly viewed and can be misused. We request you to write to us on the above mentioned email id if you have any query.

                      Note: Real vigilance starts with you. Never share your OTP or Card CVV details with anyone as it could lead to fraud. OneAssist or our representatives will never seek these details from you. #StayProtected

                      Looking forward to hear from you.

                      Regards

                      Team OneAssist
                      Sir,
                      I am ambikeya dash having bike number-OR-07-N-3147, that was purchased by taking loan from your bank but after closing the the loan unfortunately i lost the NOC can you please despatch the NOC again. Mobile number-[protected].
                      ICICI Bank Customer Care's response, Mar 27, 2019
                      Verified Support
                      Dear Customer,

                      Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
                      I my mobile i will try to log but the Error show" sorry.your transaction could not be processed. please try again(#LGU001). i tried every thing but noting will happened
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                        U
                        udayparekh
                        from Surat, Gujarat
                        Mar 27, 2019
                        Resolved
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                        Resolved

                        Address: Surat, Gujarat

                        Hello sir

                        I have made two transactions in my icici account today with amount 690 for light bill and 13999 for flipkart purchase both the transaction failed in billdesk but amount is deducted from my account.

                        I have called customer care and it says you have to wait for 24 hours to get money back if wont return in 24 hours, i have to wait for 7 days.

                        What should i do in this case?
                        Apr 27, 2019
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Mar 27, 2019
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5rab1) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
                        DMC charges debited from savings account.

                        Holding a demat account since October 2017, wasn’t informed about this charges before or there has been no such deduction that has taken place in the last 1.5 Years.

                        It was a free account created without annual charges as well
                        ICICI Bank Customer Care's response, Mar 27, 2019
                        Verified Support
                        Dear Customer,

                        We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a5rab1_1) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          A
                          Asef
                          Mar 27, 2019
                          Resolved
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                          Resolved

                          Address: Opposite of public garden, 506009

                          I deposited money cdm machine of icici total 1, 50, 000 but unfortunately machine was struck up but i din`t receive my total amount i received only 100000 and 50, 000 rupees missed out when i was deposited into machine 2000 notes were 55 after struck up i received only 30 notes. So i complained to bank they were not responding right the way and irresponsible please kindly sort out my issue.
                          May 6, 2019
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Mar 27, 2019
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We have made a note of your concern. We will have our official get in touch with you.

                          Regards,
                          ICICI Bank Customer Service Team
                          I recharged 446 for bsnl, its deducted from account. But not recharged.
                          ICICI Bank Customer Care's response, Mar 27, 2019
                          Verified Support
                          Dear Customer,

                          We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a5r9og_01) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            A
                            aafo
                            Mar 27, 2019
                            Resolved
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                            Resolved

                            Address: Mumbai, Mumbai City, Maharashtra, 400051

                            Hi team,

                            I have updated multiple time to remove lien on my account. The wrong transfer done by other bank account holder have already received the money and even other bank operations head have informed multiple time recalling the earlier reversal request. I dont understand why icicibank has marked lien with taking my consent first and even after 10days i have informed them it is already paid they are not removing lien.

                            I have facing so many issue as i have to pay my bills and my own money is blocked due to some other person mistake. Now i want bank to take action immediately and remove lien
                            Apr 30, 2019
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Mar 27, 2019
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5r9oc) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
                            I am not receiving otp on my registered mobile number whenever I try to purchase anything on flipkart. I don't get any otp. I called customer care of ICICI Bank but they got rid of me by saying to try again after some time.
                            ICICI Bank Customer Care's response, Mar 27, 2019
                            Verified Support
                            Dear Customer,

                            We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a5r9oc_01) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              N
                              neelam_rao
                              Mar 26, 2019
                              Resolved
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                              Resolved

                              Address: j-15, new green city, sector-26, 382028

                              I have demat account with icici bank and they have deducted 826 dp charges on 26-march 2019. It was never informed to me by phone or mail or message and silently deducted it from my account. This is completely a fraud of illegal charging to customers. Please resolve this issue.
                              My dp id is in303028
                              My demat a/c bank is sector-18 noida
                              My current address is gandhinagar (Gujarat)
                              Apr 27, 2019
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Mar 27, 2019
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5r9o0) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                T
                                Tejas Nalawade
                                Mar 26, 2019
                                Resolved
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                                Resolved

                                Address: Banglore, 400092

                                Hey,
                                I wished to transfer money on 1st march to a icici account holder in bangalore and it by mistakenly got sent to a different account holder. At first i thought the amount stuck somewhere due to server issues but now after confirming with google pay i was told it has been sent to wrong account holder. Please help as it has already been too long since the actual account holder took time to send his bank statement to verify i'd it was surely not credited to his account.
                                May 6, 2019
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Mar 26, 2019
                                ICICI Bank Customer Care's response
                                Dear Tejas Nalawade,

                                We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5r82y) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  A
                                  Ace Well
                                  from Mumbai, Maharashtra
                                  Mar 26, 2019
                                  Resolved
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                                  Resolved

                                  Address: Mumbai City, Maharashtra, 400005

                                  I payment against was pending. I was in touch with the collections department. We made a promise that i'll make a full amount settlement on a given date, while the team agreed. After making the full payment my card was blocked and after contacting the customer care they said to reapply for new card since the account has been closed. Very unprofessional behavior
                                  Apr 26, 2019
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Mar 26, 2019
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    R
                                    Rama Bandlapally
                                    from Chennai, Tamil Nadu
                                    Mar 26, 2019
                                    Resolved
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                                    Resolved

                                    Address: East Godavari, Andhra Pradesh, 502032

                                    Icici did recruit very poor service provider xpressbees to delivery icici checkbook.

                                    Xpressbees never attempted even to deliver the product. They did not call me.
                                    I called customer rep on first day and informed that xpressbees did not reached me. But same behaviour happened on second day saying, xpressbees tried to delivery and we are not there at home. It's so funny, we all are home and no one had come to delivery the product.

                                    It's complete shameless delivery from xpresbees.

                                    Icici bank do you fix it or we need to get out of icici bank?.
                                    Apr 27, 2019
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Mar 26, 2019
                                    ICICI Bank Customer Care's response
                                    Dear Rama Bandlapally,

                                    We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5r83w) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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