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ICICI Bank Complaints & Reviews

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Updated: Sep 24, 2026
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S
siddharth tapikar
from Pune, Maharashtra
Apr 27, 2019
Resolved
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Address: gananjay sos., Pune, Maharashtra, 411038

From icici bhandarkar road branch pune from credit card dept. Call coming that time sells girl told credit card is total free for you. Bill will not generate i ask many times she said it free no annual charges for credit card.
I am giving documents card is issue but before three days bill is generated of 590rs. I paid but i want my amount refund due to wrong communication by icici person.
May 28, 2019
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Apr 27, 2019
ICICI Bank Customer Care's response
Dear Customer,

We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (294159) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    A
    from Chilakalurupet, Andhra Pradesh
    Apr 26, 2019
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    Resolved

    Address: Lucknow, Uttar Pradesh, 226005

    I had purchased my two wheeler hero honda motorcycle (Up 32 bc 6957) in 2004. I had taken vehicle loan from icici bank lucknow. I have cleared all the emi. Currently icici bank is declining to give loan clearance and noc letter. I visited the lucknow alambagh branch i march 2019, they took my details and told after 21 days i would be notified as they will seek information from banglore. But that too they could not provide. My rc would expire in 6th june 2019. Also i do not have details of my loan account. I had already complaint on 7th april and got reply from icici on 8th apri 2019 that their official would call me but so far nothing is replied by them. Request you to please issue me loan clearance & noc letter at earliest. My email is [protected]@yahoo.com and contact no is [protected]. Also requesting the forum what other alternative is their if icici fails to deliver.
    Jun 3, 2019
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Apr 27, 2019
    ICICI Bank Customer Care's response
    Dear Customer,

    We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (294169) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      L
      Lakhan khanna
      from Mumbai, Maharashtra
      Apr 26, 2019
      Resolved
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      Address: Mulund vikas paradise, 400080

      This is to bring to your notice the above account number mentioned is a partnership account, with out my concent without giving me any notice why has the funds been blocked when my other partner is not paying his dues
      I need justification for the same and if the amount has been blocked it should be only 50 % as it is partnership account
      Not the properitor
      Why i have not been informed that if the dues are not cleared by mr rajiv khanna your company account will be leined
      I will file same at consumer court if proper justification is not given to me
      50 percent of the amount in my company account is my share how can you block full amount
      This is really annoying and i will see to it that icici is at fault and will compensate the same
      May 29, 2019
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Apr 26, 2019
      ICICI Bank Customer Care's response
      Dear Lakhan khanna,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (292702) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        F
        Faisal Alvi Sheikh
        from Mumbai, Maharashtra
        Apr 26, 2019
        Resolved
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        Address: Meerut, Uttar Pradesh

        On 27th i have done two transaction of different amount of ₹ 13201.70 and ₹10894.16 from which 1st transaction has been declined due to incorrect cvv of amount ₹13201.70 and asked to do another transaction for the booking. So i have done another transaction of ₹ 10894.16 to confirm my booking.

        Now i saw that both transaction are showing in my statement which make me shocked and mentally harrased.

        I had attached the picture of message received, i want to understand that how declined transaction is showing in my statement
        May 29, 2019
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Apr 27, 2019
        ICICI Bank Customer Care's response
        Dear Faisal Alvi Sheikh,

        We request you to email us your concern with your contact details on [protected]@icicibank.com.
        Please mention the UID (294126) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          P
          premprakash148
          from Gurgaon, Haryana
          Apr 26, 2019
          Resolved
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          Resolved

          Address: E-1002, C.R.Park, Delhi, New Delhi, Delhi, 110019

          I haven't subscribed to my money service but annual fee for mar-19 to feb - 20 of rs. 354/- rupees got deducted. And any number of calls to customer care didn't help to unsubscribe from the service and get refund o[censored]nwanted subscription. Please unsubscribe me from my money service and pay back my money. My account no. Is[protected]Prem prakash)
          Jun 24, 2019
          Complaint marked as Resolved 
          they have reversed all charges as per my request.
          ICICI Bank customer support has been notified about the posted complaint.
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            R
            ravishsingh495
            from Dhanbad, Jharkhand
            Apr 26, 2019
            Resolved
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            Resolved

            Address: ICICI Phone Banking Center, ICICI Bank Tower, 7th floor, Survey no: 115/27, ... Corporate Office: ICICI Bank Towers, Bandra-Kurla Complex, Mumbai 400 051.051, Mumbai City, Maharashtra, 4OO051
            Website: [email protected].

            I ravish kumar singh my card no-[protected] i was pay last month all payment but not update and give bill last month 09/04 2019 clear amount +fine +re open charge give last date 26/04/2019 i was pay today all amount but right not update please sole prod lam and refund 2000 rs in my account unblock card i was complain on site but no reply so i pay 2000 rsbecaue he give next month more include all amount to intrest
            Thanks
            Ravish kumar singh
            Credit card no-[protected]
            Icici credit customer care no[protected]
            May 29, 2019
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Apr 26, 2019
            Updated by ravishsingh495
            I ravish kumar singh my card no-[protected] i was pay last month all payment but not update and give bill last month 09/04 2019 clear amount +fine +re open charge give last date 26/04/2019 i was pay today all amount but right not update please sole prod lam and refund 2000 rs in my account unblock card i was complain on site but no reply so i pay 2000 rsbecaue he give next month more include all amount to intrest
            thanks
            ravish kumar singh
            credit card no-[protected]
            icici credit customer care no[protected]
            Verified Support
            Apr 27, 2019
            ICICI Bank Customer Care's response
            Dear Customer,

            Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
            May 05, 2019
            Updated by ravishsingh495
            Why i am suffer I was already payment i have Bank statement.
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              A
              Akarsh G M
              from Delhi, Delhi
              Apr 26, 2019
              Resolved
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              Resolved

              An unauthorised transaction was done on my icici card by google. I know it's just 20₹ but i'm afraid they would make an unauthorised transaction of bigger amount in the future. Please help me fix this.

              Txn of inr 20.00 done on acct xx6880 on 26-apr-19. Info: vin*google y. Avbl bal:inr 13.78. Call 18002662 for dispute or sms block 6880 to [protected]
              May 29, 2019
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Apr 26, 2019
              ICICI Bank Customer Care's response
              Dear Customer,

              We request you to email us your concern with your contact details on [protected]@icicibank.com.
              Please mention the UID (292080) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                S
                Susheel148
                from Bengaluru, Karnataka
                Apr 26, 2019
                Resolved
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                Resolved

                Address: Banngerghatta Rd, 560056

                I have been getting charged inappropriately without my notice even though my car is parked at my parking. I reside in bannerghatta rd bangalore and everyday my fast tag is getting charged randomly from various toll gates. Which i term as fraudulent charges. Every-time i call icici customer care they come up with a long time resolution. This is an horrible experience. This started happening from 20 april 2019. My fast tag account was loaded with 1000rs and today the balance has come down to 435.30rs. I do not want to continue with icici fast tag anymore as this is getting misused. Kindly make sure the entire amount of 656rs is refunded back to my account.
                May 28, 2019
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Apr 27, 2019
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (294148) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  N
                  narpender janghu
                  from Mumbai, Maharashtra
                  Apr 25, 2019
                  Resolved
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                  Resolved

                  Address: Address: Shop no 5, plot no 161, sai kutir, Lbs marg, Kurla, Mumbai, Maharashtra 400070 Hours: Closed â‹… Opens 9:30AM Fri Phone: 022 3366 7777, Mumbai City, Maharashtra

                  Icici bank — icici dp charges - dmc/[protected] dp chgs till 826 rs inr (Complaint)

                  Hello,

                  I am narpender. I checked 826 rupees has been deducted from my account as (Dmc/[protected] dp chgs till march 2019) dp charges on 25/04/2019. I have never activated and used my demat account till now. There was no prior notice. I haven't received any deduction message.. They have deducted two time before this, i checke my all transaction... They dont send me sms, strict action should be taken against these people.
                  May 27, 2019
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 26, 2019
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We request you to email us your concern with your contact details on [protected]@icicibank.com.
                  Please mention the UID (292087) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    S
                    Saubhagya Sarangi
                    Apr 25, 2019
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                    Hi,

                    Without an acknowledgement and taking my permission. I have been charged for the service which i never requested/opted for on 24/04/2019 mm annual fees - 354.00/- rupees have been deducted for my money service.
                    Please reimburse the respective amount asap. I am called their customer care from my registered number but they are not taking my complaint.

                    I request to take action and reverse the amount asap.
                    ICICI Bank customer support has been notified about the posted complaint.
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                      G
                      gaupa
                      from Noida, Uttar Pradesh
                      Apr 25, 2019
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                      Address: Ghaziabad, Uttar Pradesh, 201009

                      I have applied for Rs 10 Lac loan through ICICI bank . this loan process was taking care by mymoneymantra.com . every time executive called me i said send me mail regarding everything ROI, installment other charges etc on mail . I will give approval on mail only . but without my consent bank has deposited amount in my account. How can bank do this and its not small amount. As a customer i have right to take quotations from other banks But this doesn't means that bank will impose anything on customer. I dont want to this amount and i am sending mails continuously to take back their money but no solution received till now.
                      ICICI Bank customer support has been notified about the posted complaint.
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                        M
                        madhuriya bhati
                        from Pune, Maharashtra
                        Apr 25, 2019
                        Resolved
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                        Resolved

                        I have being charged 29 rs around 30 to 40 times for last so many yrs. I neglected and trusted icici for its integrity but now i see i have looted my hard earned money in 1000s over the year. Per day 5-6 times 29.50 rs has been charged to me. This should be charged when i dont have sufficient balance but never has this has been case.
                        I always maintain minimum balance of 20k. I have zero hope from of getting my money back. Hence i am going to close my credit and account in icici. I have already retrived my 2lakh fds from icici bank.

                        I could give my statements stating the same.
                        I cannot call and shout on people.
                        May 27, 2019
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Apr 26, 2019
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We request you to email us your concern with your contact details on [protected]@icicibank.com.
                        Please mention the UID (292105) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          R
                          rashanik
                          Apr 25, 2019
                          Resolved
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                          Resolved

                          Address: Pune, Maharashtra, 412308

                          This is aniket, i have a salary account in icici bank at bund garden branch, pune.
                          When i checked my bank transactions, i found that there is one debit transaction 'dmc/in[protected] dp chgs till mar-19 — inr 826.00 on 25/04/2019.
                          But i am not using demat account in icici bank, during salary account opening time the icici executive told that this is good to have ans is free,
                          My icici account number is[[protected]].
                          This is completely unacceptable and please refund my amount at the earliest.
                          May 26, 2019
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Apr 25, 2019
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We have made a note of your concern. Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team
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                            K
                            Kishore Kumar Ganta
                            from Mumbai, Maharashtra
                            Apr 25, 2019
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                            Address: 654 Balaji nagar, Tirumala, Chittoor, Andhra Pradesh, 517504

                            I have a Demat account in ICICI bank for 2 years now.

                            When I checked my bank transactions and I found that there is one debit transaction 0n 24/04/2019
                            DMC/IN[protected] DP CHGS TILL MAR-19 Dr. 826.00

                            When I created the Demat account, I was not told about the DP charges, it was told me by the ICICI representative that it is free of cost and it will never be charged and also I did not get any message alert in my mobile which is registered with mobile banking with ICICI. My ICICI account number is G KISHORE KUMAR[protected]. This is completely unacceptable and please refund my amount. My phone number is [protected].
                            ICICI Bank customer support has been notified about the posted complaint.
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                              S
                              saurabh landge
                              from Mumbai, Maharashtra
                              Apr 25, 2019
                              Resolved
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                              Resolved

                              Address: Pune, Maharashtra, 411013

                              I am using icici credit card since last 2 months and make manual payments at the end of each month before due date

                              Similarly, i made a payment on 5th april and in my cc statement its mentioned auto debit return fee and service charges inr. 918.60. When i enquired about these charges bank said that i have auto debit facility opted on my account and due to insufficient funds charges in my linked savings bank account.

                              I clearly told bank:

                              1. I never opted for auto debit how come it was applied automatically. They don't have any proof to show... No kyc document and no request number.

                              2. I told them, sufficient funds were parked in my account on 30th march itself and i paid the same on my due date i. E. On 5thth april

                              Bank is saying auto debit is executed 5 days before due date

                              - as per the details, sufficient funds were there and payment was made on 5th april. Its bank issue why payments were not made or auto debit was not able to realize/check tthe balance in my account

                              - first i never opted for auto debit in icici.

                              I made payments 0-4 days before my due date but no auto debit fee was levied. The bank is unable to provide any clear answer.

                              I have been pressurized to pay these charges without any fault of mine.

                              Perhaps they have given customer relationship division to bunch of dumb people who don't understand the basic details being shared by customer.

                              I talked to chaitali bhat from mumbai office. She is very arrogant.

                              Please assist me out. I am not going to pay these charges at any cost.

                              Will switch to other bank as soon as possible.

                              Thanks icici, you screwed me up big time!!!
                              May 27, 2019
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Apr 25, 2019
                              ICICI Bank Customer Care's response
                              Dear saurabh landge,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (290612) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                namrata18
                                from Hyderabad, Telangana
                                Apr 25, 2019
                                Resolved
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                                Address: 500032

                                I had opened simple saving account in icici bank in 2013 through icici representative who had come to my office. I never asked/opted to open demat account.
                                Today i was going through my transactions just like that and i noticed till now rs.1528.42 /- deducted from my saving account for demat account which i never opened and even never used.
                                Also its showing rs.826 as outstanding amount.
                                I want my money back. You don't have any right to deduct a single rupee from our account without our consent.
                                And please do ask customers if they want to open demat account. Don't take decision on their behalf and deduct their money.
                                May 29, 2019
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Apr 25, 2019
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (290618) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  Therese Baby
                                  from Bengaluru, Karnataka
                                  Apr 25, 2019
                                  Resolved
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                                  Resolved

                                  I am therese. 824.00 rupees has been deducted from my account as (Dmc/in[protected] dp chgs till mar-19) on 25-apr-2019. I have never used my demat account till now.

                                  They told me by the icici representative that it is free of cost and it will never be charged/deduct money and also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

                                  When i created the demat account, i was not told about the dp charges, it was told me by the icici representative that it is free of cost and it will never be charged and also i did not get any message alert in my mobile which is registered with mobile banking with icici. My icici account number is[protected]. This is completely unacceptable and please refund my amount. My phone number is [protected]
                                  May 26, 2019
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Apr 25, 2019
                                  ICICI Bank Customer Care's response
                                  Dear Therese Baby,

                                  We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (290622) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    saini37
                                    Apr 25, 2019
                                    Resolved
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                                    Resolved

                                    Address: K BLOCK, HOUSE NO. - 77, 110083
                                    Website: www.icici.com

                                    I am using icici credit card since more than a year today i tried to call the customer care team to get the information about my card but i am unable to connect with all the numbers, not even credit card hotlist or block number if in case i lost my card. I dont know why they mention these numbers on there website even i tried those number from three service provider.

                                    [protected]
                                    [protected]
                                    [protected]
                                    [protected]

                                    What would happen if i lost my credit card and i have to block it because numbers are not contactable then who would be responsible for suspicious transaction.

                                    Thanks,
                                    Pawan saini
                                    [protected]
                                    Credit card - [protected]
                                    25/04/2019
                                    May 29, 2019
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Apr 25, 2019
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    Our official will get in touch with you. We appreciate your patience.

                                    Regards,
                                    ICICI Bank Customer Service Team
                                    May 04, 2019
                                    Updated by saini37
                                    I am waiting for same...

                                    Thanks for reply
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                                      Rajesh Vadivelu
                                      from Coimbatore, Tamil Nadu
                                      Apr 25, 2019
                                      Resolved
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                                      Resolved

                                      This is rajesh v.

                                      "dmc/in[protected] dp chgs till m
                                      Ar-19"

                                      The above gives phase is the transaction remarks for the transaction that happened without my knowledge on 24/4/2019.

                                      I dont have any demat account in icici.

                                      Rs.826 has been deducted from my account. Please resolve this asap
                                      May 29, 2019
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Apr 25, 2019
                                      ICICI Bank Customer Care's response
                                      Dear Rajesh Vadivelu,

                                      Our official will get in touch with you. We appreciate your patience.

                                      Regards,
                                      ICICI Bank Customer Service Team
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                                        ramesh mukherjee
                                        from Delhi, Delhi
                                        Apr 25, 2019
                                        Resolved
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                                        Resolved

                                        Address: 713216

                                        Without my knowledge/acknowledgement icici bank has debited rs.354/- for annual fee for mm account feb-mar19. I never requested icici bank to open any my money account.

                                        Request to refund the amount which is deducted illegally and close my mm account immediately, if any.

                                        I also warn to all the icici bank customers to check their savings account, you may also face same type o[censored]nknown deduction from bank.

                                        Request to bank to arrange my money back.
                                        May 26, 2019
                                        Complaint marked as Resolved 
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Apr 25, 2019
                                        ICICI Bank Customer Care's response
                                        Dear Customer,

                                        We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (290085) in the subject line of your email. Our official will assist you.

                                        Regards,
                                        ICICI Bank Customer Service Team
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