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ICICI Bank Complaints & Reviews

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Updated: Dec 13, 2025
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ICICI Bank reviews & complaints page 519

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S
Selvam Hems
from Chennai, Tamil Nadu
Dec 6, 2018
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Address: Chennai, Tamil Nadu

In my account nov '27 - 2018 rs826 debit without my knowledge
I check with google that related to demat account charge, i think long back i was open demat account with icici bank, bank rep told 100% life time free for that account (No maintenance charge & yearly charges) so that only i was open, this is 100% fraudu debit, pls revert my amount as soon as possible
Jan 6, 2019
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Dec 06, 2018
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5i5wm) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    Adi.1755
    from Mumbai, Maharashtra
    Dec 5, 2018
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    Address: Gorakhpur, Uttar Pradesh, 273001

    I had withdrawn 900₹ from sbi bank atm on 10th of september 2018 from wave mall sbi bank atm in lucknow. The amount had also been deducted from my icici bank current account but i could not collect the cash from the sbi bank atm.
    I have also filed my complaint about my cash withdrawn dispute to icici bank over customer care on phone & also on icici bank customer grievance site online but from them i had not received any positive response & also not my cash refund till date, i had also visited icici bank branch in gorakhpur where i had my current account & i also met branch manager 2 times & told him about my complaints but he told me that the sbi bank had rejected my cash withdrawn dispute complaint & they could not do anything regarding about my complaint & the branch manager also told me that i could also go to consumer care forum court & should file a case.
    Jan 7, 2019
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Dec 06, 2018
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5i5wg) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      R
      Rajini123
      from Delhi, Delhi
      Dec 5, 2018
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      Address: 500053

      Hello team,

      This is rajini sada, i have been recently contacted by one of your representative regarding icici bank credit card payment. He is being abusive and also messaging me over my number and social media like watsapp.

      Name of the executive: deepak salunke
      The number using which he has contacted: [protected].

      I have now blocked him over watsapp and also informed him that i'm going to report this incident.

      He responded in a careless manner and as your company shares personal information with your executives which i understand that there are certain people who take advantage of it.

      I also initially scared to report this incident but i feel if i do not report this might lead to other consequences, if i report it atleast i will have a documentation.

      I kindly request you to take a look at it, as this executive have my personal information he might threaten me too in future.

      This is a bit concerning me, as a working women i feel a bit insecure and troublesome because of this incident and skeptical about where this incident might turn up to.

      Considering living a society like this i think our information being shared to executives like these is a bit concerning.

      This is the exact message he has sent:

      "day before yesterday you were talking in very high volume, what happened now didn't paif, now call me talk the same way if you are born to a single father"
      ICICI Bank customer support has been notified about the posted complaint.
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        K
        Kartikey Pande
        from Bengaluru, Karnataka
        Dec 5, 2018
        Resolved
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        This is to inform you that the ICICI bank is deducting every month some 450 charges in the name of SMAB charge.
        Of all the charges they have debited close to 4800 rupess since they have debited my account from beginning of January.i just happened to check my account online and i was shocked.The details of the debit are as follows.
        17/01/2018 - 318 debit
        22/02/2018- 325 debit
        12/03/2018- 339
        05/05/2018- 356
        05/06/2018- 371
        20/06/2018- 390
        21/07/2018 - 420
        23/08/2018- 445
        05/10/2018- 468
        24/10/2018- 487.
        Its my hard earned money.The bank cannot do this fraud thing here.They didn't even intimate on the same .Please help.
        +2 photos
        Jan 6, 2019
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Dec 06, 2018
        ICICI Bank Customer Care's response
        Dear Kartikey Pande,

        We regret the inconvenience caused. Our official will get in touch with you.

        Regards,
        ICICI Bank Customer Service Team
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          N
          nandu6565
          from Chennai, Tamil Nadu
          Dec 5, 2018
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          salary was credited in wrong account number

          Address: Bidar, Karnataka, 585403

          Dear sir/madam, i am working in sai life sciences company which was located in bidar, Karnataka 585402 .i have a salary account in icici, i created it newly on[protected], while iam giving my account details to my HR department i gave wrong number[protected] IFSC CODE NO. ICIC0000780 . Insted of giving my original correct account no .[protected] IFSC CODE NO. ICIC0000738 . The salary was credited in the wrong account no.[protected]...
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          nandu6565
          from Chennai, Tamil Nadu
          Dec 5, 2018
          Resolved
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          Address: Bidar, Karnataka, 585402

          Dear sir/madam, i am working in a company. I have a salary account in icici, i created it newly, while iam giving my account details to my hr department i gave wrong number[protected] ifsc code no. Icic0000780. Insted of giving my original correct account no.[protected] ifsc code no. Icic0000738. I gave complain but there is no use. Please do needful.

          Regards
          Nanda kumar
          [protected]
          Jan 5, 2019
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Dec 05, 2018
          Updated by nandu6565
          The salary was credited in wrong account no .please help me out .
          Verified Support
          Dec 05, 2018
          ICICI Bank Customer Care's response
          Dear Customer,

          Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
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            A
            Allamala
            from Hyderabad, Telangana
            Dec 5, 2018
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            Address: 50055
            Website: Branch walk in

            Ms peddi pranaya one of the employee of icici branch of dr a s rao nagar said she is not having the count machine to count the cash, the branch staff is telling only above 2 lakhs cash can be deposited at the counter, below or less than 2lakhs need to be deposited under atm deposited machine only. Branch code for ur reference icic0000244, the branch staff is every rude with every customer. Hope it will be addressed. Date and time deposited amount 5th dec 2018. Time 3:46 pm
            Jan 8, 2019
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Dec 05, 2018
            ICICI Bank Customer Care's response
            Dear Allamala,

            We have made a note of the branch location and will get it checked.

            Regards,
            ICICI Bank Customer Service Team
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              P
              pshpad
              from Ahmedabad, Gujarat
              Dec 5, 2018
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              Website: www.icicibank.com

              Hi, i am hitesh mishra holding an account with icici bank[protected].

              My account was debited with rs 791.06/- dateed 01-dec with reference # [protected] dp chgs till oct-18.

              There was no prior information for this charges also neither there was any confirmation from my end for such deduction.

              Also i have not opened any demat account.

              I want to have a full refund of my deduction at the earliest.

              Thanks
              Hitesh
              Jan 7, 2019
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Dec 05, 2018
              ICICI Bank Customer Care's response
              Dear Hitesh Mishra,

              We regret the inconvenience caused. Our official will get in touch with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team
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                V
                vishnurawat
                Dec 5, 2018
                Resolved
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                Address: 122001

                I am an account holder of icici bank for about 4 years only. When i went to take money from the atm, my money in account was less from the previous days balance. I was thinking why i was having such deduction and i checked my mail and phone whether i received any notification. But i didn’t. Then i went to my personal banking website and checked for the reason. Then i saw a charge of 600 rupees in the name of smab chgs-nov'17+stax 60.00. My account no is[protected] contact no-[[protected]], [protected] email vishnu. [protected]@gmail.com
                Jan 5, 2019
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Dec 05, 2018
                ICICI Bank Customer Care's response
                Dear Vishnu Rawat,

                We regret the inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
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                  S
                  Suprimo Vijay
                  from Narwana, Haryana
                  Dec 4, 2018
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                  Address: Rohtak, Haryana, 124001

                  Dear sir today I recharge my jio number with 101 rs. Money deducted but not get recharge plz refund my money through [protected]@upi
                  after that second time i recharge then it got successful but again money 101 deducted... Second time successfully but refund my first time money which is gone into [protected]@ybl
                  +1 photos
                  Dec 04, 2018
                  Updated by Suprimo Vijay
                  My last second one is rechrge fail plz refund it..

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                    V
                    VinRed
                    from Hyderabad, Telangana
                    Dec 4, 2018
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                    Resolved

                    02/12/2018 [protected]@18% 311.57 dr.
                    02/12/2018 interest charges 1, 730.93 dr

                    Charged and only 400 reversed.

                    Check my history with ur bank.
                    I have 2 savings accounts, many fds and credit card

                    As i do contract work in rural areas i dont even access internet and i only do so when am in city., kindly reverse the charges or please cancel my credit card n i will pay outstanding due and also will close other accounts
                    Jan 8, 2019
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Dec 04, 2018
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5hxvn) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      Z
                      Zainab Anjum
                      from Gurgaon, Haryana
                      Dec 4, 2018
                      Resolved
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                      Resolved

                      Address: New Delhi, Delhi, 110025

                      I am zainab. Icici bank has credited amount ₹1899 without informing me. I did not apply for this policy yet i got the following message.

                      Dear customer, renewal of policy wa privilege single rs. 1899 for cpp/oneassist has been regd vide sr[protected] on 04-dec-18. It will be completed in 1 wkg day.

                      Sr[protected]: dear customer, your request for renewal of oneassist plan has been completed.

                      I want to cancel it and get my damn refund now!!! How dare you take my money when im struggling to keep my balance in the account i already don’t have enough money.

                      Give me my money back you fraud people!
                      Jan 20, 2019
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Dec 04, 2018
                      ICICI Bank Customer Care's response
                      Dear Zainab Anjum,

                      We have made a note your concern. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
                      Dear Zainab,

                      Apologies for the inconvenience caused. We have forwarded your case to the concerned team. They will get back to you shortly.

                      Regards,

                      Devendra,

                      OneAssist, Social Media Team.
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                        O
                        om kumar choudhary
                        from Delhi, Delhi
                        Dec 4, 2018
                        Resolved
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                        Address: New Delhi, Delhi, 110085

                        I made two transaction to bookmyshow through icici upi... Both of which failed.. But i was credited one time for it.. Actually i made two transactions for 335. 40. But i was credited for only one transaction.. Even when both transactions failed.. I have attached the photo of my account statement and msg.. Which i received from icici.. I am attaching both here.. Please look in to this matter and refund my money
                        +2 photos
                        Jan 4, 2019
                        Complaint marked as Resolved 
                        My money is refunded back to me.. Thanks..
                        ICICI Bank customer support has been notified about the posted complaint.
                        Dec 19, 2018
                        Updated by om kumar choudhary
                        I have got sms that i have been credited with 335.40 of my refund.. On 12 December 2018...but its not showing in my bank statement account... Kindly see to it.. And reply soon.. I am attaching the sms and bank statement along with this.

                        Dec 20, 2018
                        Updated by om kumar choudhary
                        It has been 2 weeks i have not yet got my refund... Its very frustrating..
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                          S
                          seaden lopes
                          Dec 4, 2018
                          Resolved
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                          Resolved

                          credit card - cashback not received

                          Address: Mumbai City, Maharashtra, 401202

                          Icici bank had cash back offer (Shop and get up to 7.5% cashback on transactions of rs 20, 000 or more at vijay sales stores. Use icici bank credit as mode of payment at participating stores to avail the cashback benefit. Offer period: july 2 to july 31, 2018)
                          I had done purchase on 3rd july 2018 with vijay sales
                          It has been more then 4 months still no cash back received...
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                          Priya Kotkar
                          from Mumbai, Maharashtra
                          Dec 4, 2018
                          Resolved
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                          Resolved

                          Dear sir / madam,

                          This is in regards to online fund transfer from my savings a/c no.[protected] mistakenly transferd into wrong sbi a/c. Correct account number is [protected]
                          Wrong account number is [protected].

                          Request you to please revers the transaction to my icici savings a/c no.[protected].

                          Transaction id:
                          Dated: 28/11/2018

                          Name: priya kotkar
                          Savings a/c no.:[protected]
                          Branch: midc chakala andheri east.
                          Contact: [protected]
                          Dec 4, 2018
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Dec 04, 2018
                          ICICI Bank Customer Care's response
                          Dear Priya Kotkar,

                          We have made a note your concern. Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team
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                            Battini Ganesh
                            from Nashik, Maharashtra
                            Dec 4, 2018
                            Resolved
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                            Resolved

                            Address: Mumbai Suburban, Maharashtra
                            Website: www.icicibank.com

                            I have never used any demat account or trading account with icici bank.
                            But without having any intimation they have deducted my 826 rs. From my account.
                            This is not at all fare. Kindly please credit the amount.

                            They even not mailed to me regarding this deductions, for what they deducted.
                            My account get deducted two times.
                            First : 579.92
                            Second : 246.08
                            Total : 826 rs.

                            Kindly please help me.
                            +1 photos
                            Jan 5, 2019
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Dec 04, 2018
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret the inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
                            Dec 09, 2018
                            Updated by Battini Ganesh
                            Hi ICICI Team,

                            I didn't received any call from ICICI bank, Can you guys please faster the process and refund my amount to my account.

                            Or else let me know.. when I used Dmat and Trading account.

                            Thanks,
                            Ganesh Battini
                            Dec 18, 2018
                            Updated by Battini Ganesh
                            No Official is get in touch with me in the last 15 days.
                            How you are making fools to people.

                            Please.. kindly provide your explanation .
                            Dec 29, 2018
                            Updated by Battini Ganesh
                            It's really bad to have account in ICICI Bank in the concerns of having deductions but no response from ICICI bank .

                            Okay.. the final reminder to bank, am again expecting a call from your official.

                            Thanks,
                            Ganesh
                            Deduct account balance without any information.

                            icici bank dmc/1601430102006724 dp chgs till oct-18 - Comment #3289782 - Image #0
                            ICICI Bank Customer Care's response, Dec 4, 2018
                            Verified Support
                            Dear Madhav Kumar Roy,

                            We regret the inconvenience caused. Our official will get in touch with you.

                            Regards,
                            ICICI Bank Customer Service Team
                            There was a deduction of 588.82 rs from my a/c noted DCARDFEE370 ON 28/11/2018 which was not informed to me before. ICICI or any other bank has no right to deduct this huge amount without informing the customer.
                            I want that 588 rs back in my a/c.
                            ICICI Bank Customer Care's response, Dec 4, 2018
                            Verified Support
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a5hwe6_01) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
                            By above mentioned complaint subject the amount was deducted two times from my account without any notice. On 28th and 29th November. I don't know why it is deducted. Can you please provide the reason for this deduction. How can you deduct the money without any notice or reason.
                            ICICI Bank Customer Care's response, Dec 5, 2018
                            Verified Support
                            Dear Mounica,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a5hwe6_001) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              Kamal Nathan Francis
                              from Bengaluru, Karnataka
                              Dec 4, 2018
                              Resolved
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                              Resolved

                              Address: Bangalore, Karnataka, 560077

                              I'm a customer of icici bank for more than 3yrs. When i checked my account balance on 4th of dec'18, i was charged rs.497/- as smab charges. This is the first time i encounter such deduction from icici bank without informing the customer. This is not business ethics,

                              Also two times cgst charges was levied on me on 27th nov'18, for reason not known. Icici bank need to explain, the day before i just recharged jio number for 399 plan (That's including gst)
                              +1 photos
                              Jan 6, 2019
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Dec 04, 2018
                              ICICI Bank Customer Care's response
                              Dear Kamal Nathan Francis,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5hweq) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
                              Oct 05, 2021
                              Updated by Kamal Nathan Francis
                              ICICI website doesn't accept any complaints as such. I request the concerned authorities to take action against ICICI for unintended charges on consumers.

                              Kamal [protected]
                              Oct 05, 2021
                              Updated by Kamal Nathan Francis
                              I request the ICCF not to allow the banks to mark the complaints as resolved. Please they do not take any initiatives to help consumers. Complaints were as old as 3yrs were not sorted out at all. And on the complaints page, they boldly put it has been SOLVED. NO NONE OF THE COMPLAINTS HAVE BEEN SOLVED FROM THE SIDE OF ICICI BANK.
                              Rwdrdm redemption fee Rs.29.5

                              Don’t know y

                              Manideep
                              [protected]
                              ICICI Bank Customer Care's response, Dec 4, 2018
                              Verified Support
                              Dear Customer,

                              We will have our official will get in touch with you.

                              Regards,
                              ICICI Bank Customer Service Team
                              What is this ECSRTNCHGS... charge applicable to my account. This was not disclosed, just directly deducted. Provide details.
                              ICICI Bank Customer Care's response, Dec 4, 2018
                              Verified Support
                              Dear Nilesh,

                              We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a5hweq_01) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
                              Hi team, I've been charged for SMAB from last 3 months. From first 2 months I've maintained balance above 3k, but on Jan 2020 I've started maintaining above 10k. But again this month as well, I've been charged with SMAB + ICGS Tax . Why this is happening when I've already maintained SMAB balance above 10k. It should be stop but it still continue, and I can see SMAB for this month is showing 8K, I don't know why this is happening to me. I've registered a complaint regarding this to ICICI Complaint official but not a single response from them. Please have a look on this on priority basis. Because next month is arriving soon and if there is another deduction for SMAB that will not bearable at all.
                              I'm looking forward for your help in this.

                              "unauthorized icici smab charges" - Comment #3638908 - Image #0
                              "unauthorized icici smab charges" - Comment #3638908 - Image #1
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                                kishormahesh
                                from Delhi, Delhi
                                Dec 4, 2018
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                                Address: 393001

                                Ive buy a tvs apache bike @7 year ago. My loan agent tell me to give cheque of rs 1910/month. After some month my cheque get bounce cause of delay salary of my company. Icici bank collector call me for instalment & he comes my home to collect a money of instalment. I was shocked to here my monthly instalment is only 1450 or some think. I assure that to see that money figure in official list of bank. I question him that why i pay 1910/month while i have instalment only a 1450 or something?
                                Now i want to buy a new car but cibill showing that error... So please do the needful in my netter
                                ICICI Bank customer support has been notified about the posted complaint.
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                                  Enborbanlum marthong
                                  from Itanagar, Goa
                                  Dec 4, 2018
                                  Resolved
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                                  Resolved

                                  Address: East Khasi Hills, Meghalaya, 793001

                                  I am icici customer. My money got deducted in my account 4 times only in one single day without my information and this is not the first time. Before you have deducted 413/- 5 times and today 472/- 4 times and 412/-1times so all total it will come around 6000/-. So please check your records and return back my money. My mail id is [protected]@gmail.com
                                  Jan 4, 2019
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Dec 04, 2018
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret the inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
                                  I am not getting my credit card statement. Every time I have to call for the same. during payment due date I am not able to contact the customer care executive. Today I made more than 9 calls.
                                  sivakamini's reply, Nov 29, 2018
                                  send the statement regularly
                                  ICICI Bank Customer Care's response, Dec 4, 2018
                                  Verified Support
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a5hwff_1) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    Vivek Choube
                                    from Mumbai, Maharashtra
                                    Dec 3, 2018
                                    Resolved
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                                    Resolved

                                    Address: Thane, Maharashtra, 421201

                                    Dear sir,

                                    My dad had a credit card and at that time the icici lombard executive called for insurance for the sale of insurance.

                                    At that time my dad was unaware of credit card procedures, so that executive asked for credit card number and my dad gave him the number.

                                    The amount was deducted and my dad was unaware of this incident, so he dumped all the belongings of the credit card documents. The case is of 2005 and it required to be resolved.

                                    Contact no [protected]

                                    Regards

                                    Vivek chaube
                                    Jan 3, 2019
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Dec 03, 2018
                                    ICICI Bank Customer Care's response
                                    Dear Vivek Choube,

                                    Our official will get in touch with you. We appreciate your patience.

                                    Regards,
                                    ICICI Bank Customer Service Team
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