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ICICI Bank Complaints & Reviews

3.2
Updated: Dec 13, 2025
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ICICI Bank reviews & complaints page 521

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R
Raveesh Tyagi
from Mathura, Uttar Pradesh
Nov 29, 2018
Resolved
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Address: 201301

I am an icici bank customer. Today 29-10-18 ecsrtnchg charged 175 rupees. I have know about this type charges and not any call receive about this subject. I am old customer for this bank with same account. This type direction is not good please return my charged amount. Please be cooperate as per friend and refund my money.

Thanks & regards,
Raveesh tyagi
Dec 30, 2018
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Nov 29, 2018
ICICI Bank Customer Care's response
Dear Raveesh Tyagi,

We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5hgu0) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    I
    iam_Abhishek
    from Anupgarh, Rajasthan
    Nov 29, 2018
    Resolved
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    Resolved

    Address: Jaipur, Rajasthan, 302017

    I made a online payment just previous day of generating my monthly credit card bill and very next day of online purchase / same day of bill generation i cancelled that order so i got refund of that cancelled order in next 3rd day of cancellation and till the due date of my credit card bill there were no pending payment as it was showing on icici imobile app so i didnt pay any amount but bank charged late payment fees on my card, i have this icici credit card from past more than a year and every time i paid my credit card bill on time even always before 10-15 days of due date and i called icici customer care and asked to waive of my this late payment charges (Which was no any payment i had to paid) but they didn't respond positively even i asked them should i surrender my card? Their clear answer was yes sir you can after payment of all dues, they have no problem.
    Jan 6, 2019
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Nov 29, 2018
    ICICI Bank Customer Care's response
    Dear Abhishek,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5hfma) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      J
      Jyo22
      from Hyderabad, Telangana
      Nov 28, 2018
      Resolved
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      Resolved

      Address: Hyderabad, Andhra Pradesh, 534416

      Dear sir

      This is jyothi from hyderabad.in my icici savings account on 26/11/2018 smab charges 565/- and igst charges of 101.70/- was deducted. I am using this service from past 3 years. This was unfair that deducting money from account with several reasons and posting some extra charges. Please resolve this issue and please credit that money back to my account.
      Thanking you
      +1 photos
      Jan 10, 2019
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Nov 29, 2018
      ICICI Bank Customer Care's response
      Dear Jyothi,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5hfm9) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
      M a account holder of icici bank..I m totally dissatisfied from icici.. They are deducting unnecessary amount from my account.. Today I checked my balance..I was shocked to see my available balance is less than before..they deducted 583 rs from my account as smab charges.please resolve my issue.

      deduction of smab charges and gst charges - Comment #3285143 - Image #0
      ICICI Bank Customer Care's response, Nov 29, 2018
      Verified Support
      Dear Gunjan Sani Singh,

      We regret the inconvenience caused. Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
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        P
        prags prajapati
        from Vadnagar, Gujarat
        Nov 28, 2018
        Resolved
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        Resolved

        Address: Mehsana, Gujarat, 384002
        Website: www.Consumercomplaints.in

        Dear Team,

        I have a zero balance salary account of ICICI. And company deducted almost 570 rupees as SMAB charges. Company at least should informed to customer to carry on or close the account if we are getting charges on that. I was continuing this account because it was zero balance but now company is deducting charges. Kindly do the needful for refund.
        +1 photos
        Dec 31, 2018
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Nov 29, 2018
        ICICI Bank Customer Care's response
        Dear Pragnesh Prajapati,

        We regret the inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
        I get two wheel for loan a/c No forget [protected] on mail id [protected]@gmail.com
        pleace send ac no sir

        bike owner name - nana uttam bhai patil
        bike registration number GJ5EA3776

        smab charges on zero balance salary account - Comment #3285133 - Image #0
        amarraj's reply, Nov 29, 2018
        a
        ICICI Bank Customer Care's response, Nov 29, 2018
        Verified Support
        Dear Customer,

        We have made a note of your concern. Our official will get in touch with you.

        Regards,
        ICICI Bank Customer Service Team
        My credit card number is [protected]. I had lost my credit card and also validity period is over.

        I could not purchase any thing as i do not have credit card of this number and also I have credit balance in above account so kindly issue new replacement card for the same.

        My Mobile number is [protected]

        Best Regards,

        Hiten Shah
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          A
          Abhay Vinayak
          from Bengaluru, Karnataka
          Nov 28, 2018
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          Address: Mumbai City, Maharashtra
          Website: eazypay.icicibank.com/homePage

          Hi,

          Following is my case and complaint:

          I was supposed to get a refund of Rs 40000 into my SBI account(details) :

          SBI A. F. S Jalahalli west, Bangalore, Karnataka
          IFSC: SBIN0004767
          Account No. [protected]

          Refund was initiated through eazypay platform, following are the details as attached in the picture also:

          Merchant Id: 129611
          Transaction Id: [protected]
          Transaction date:[protected]:14:08)
          Debit Account No:[protected]

          It has been 15 days since the refund was initiated and it is not reflected in my bank account. I am attaching my account statement also. Please refund the amount at the earliest.

          My details:
          Name: ABhay Vinayak
          Email Id: abhaya.[protected]@gmail.com
          +2 photos
          ICICI Bank customer support has been notified about the posted complaint.
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            A
            Abhay Vinayak
            from Bengaluru, Karnataka
            Nov 28, 2018
            Resolved
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            Resolved

            Hi,

            Following is my case and complaint:

            I was supposed to get a refund of Rs 40000 into my SBI account(details) :

            SBI A. F. S Jalahalli west, Bangalore, Karnataka
            IFSC: SBIN0004767
            Account No. [protected]

            Refund was initiated through ICICI eazypay platform, following are the details as attached in the picture also:

            Merchant Id: 129611
            Transaction Id: [protected]
            Transaction date:[protected]:14:08)(14 November 2018)
            Debit Account No:[protected]

            It has been 15 days since the refund was initiated and it is not reflected in my bank account. I am attaching my account statement also. Please resolve the issue at the earliest.

            Abhay Vinayak
            Bidar, Karnataka
            +2 photos
            Jan 9, 2019
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Nov 28, 2018
            Updated by Abhay Vinayak
            Name: Abhay Vinayak
            Email id: abhaya.[protected]@gmail.com
            Verified Support
            Nov 29, 2018
            ICICI Bank Customer Care's response
            Dear Abhay Vinayak,

            Our official will get in touch with you.

            Regards,
            ICICI Bank Customer Service Team
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              S
              Sumit Hatwal
              from Gurgaon, Haryana
              Nov 28, 2018
              Resolved
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              Resolved

              Address: Faridabad, Haryana, 121005
              Website: icici.com

              I have received sms from icici bank that rs-1899/- deducted from account to one assist plan on 03/04/18 without my permission.. I am not at all interested in this services and this kind of charging to account without any consent/agreement.

              I am trying to call on icici bank costumer care number but i found this number wrong and it disconnected automatically.

              Please deactivate it immediately and refund money asap

              Date of incident : 03/04/2018
              Icici bank account -. Xxxxxxx2044
              Dec 29, 2018
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Nov 28, 2018
              ICICI Bank Customer Care's response
              Dear Sumit Hatwal,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5hcv7) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
              Dear Sumit,

              We regret the inconvenience caused. Request you to share your membership ID and registered contact number details on [protected]@oneassist.in or inbox us on Facebook or Twitter. So that, we can assist you in your case.

              Regards,

              Devendra,

              OneAssist, Social Media Team.
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                M
                muthuvel50
                from Dhaulpur, Rajasthan
                Nov 28, 2018
                Resolved
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                Resolved

                Address: Jaipur, Rajasthan, 302023

                I have a demat account in icici bank for 9 years now. When i checked my bank transactions and i found that there is one debit transaction 'dmc/in[protected] dp chgs till oct18 — inr 826. When i created the demat account, i was not told about the dp charges, it was told me by the icici representative that it is free of cost and it will never be charged and also i did not get any message alert in my mobile which is registered with mobile banking with icici. My icici account number is[protected]. This is completely unacceptable and please refund my amount. My phone number is [protected]
                Dec 29, 2018
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Nov 28, 2018
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5hb3t) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
                Hi Team,
                Amount of 826 has been deducted from my A/c, I need a reversal for the same . Kindly do the needful.

                Regards
                Manoj Prajapati
                Account[protected]
                Name - Manoj Prajapati
                Branch- Mysore Infosys
                Bank - ICIC
                IFSC CODE -ICIC0000558
                Account type - Saving

                i found that there is one debit transaction 'dmc/in30267934165716 dp chgs till oct18 — inr 826. without intimation - Comment #3284978 - Image #0
                i found that there is one debit transaction 'dmc/in30267934165716 dp chgs till oct18 — inr 826. without intimation - Comment #3284978 - Image #1
                ICICI Bank Customer Care's response, Nov 29, 2018
                Verified Support
                Dear Manoj,

                We regret the inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
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                  A
                  Akhil13
                  from Allahabad, Uttar Pradesh
                  Nov 28, 2018
                  Resolved
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                  Resolved

                  Address: Ambala, Haryana

                  I hold a icici credit card. On 02.11.2018 i checked my credit card on icici i mobile application that i have still have around rs.99000 in my credit card that i can use and subsequently i made a payment of rs.95580 and i got the msg that i have around rs. 3500 still in my credit card. But what shocked me is the statment that i received on 23.11.2018 in which they have levied overlimit charges of rs. 2139 + gst because one of the payment that was made in last month have been added to the bill due to which limit exceeded even though i didn't made any transaction after 02/11/2018. Its really pathetic that i'm charged even when there is no fault of mine.
                  I have contacted icici customer care i got reply its against the bank policy to reverse any charge what so ever. This was rude and hurtful this was misunderstanding.

                  I have never went over limit before or never have any late payment record. I made the payments on time and correctly.

                  So i kindly request you to reverse the over limit fee as first and final time courtesy.
                  Jan 7, 2019
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Nov 28, 2018
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5hcv3) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
                  Dec 01, 2018
                  Updated by Akhil13
                  I received no response from ICICI even I mailed them as per their advise
                  Made a UPI transaction on ICICI poket app these fraudster still haven't refunded my money even after regularly reminders they still haven't refunded my money

                  overlimit charges - Comment #3284979 - Image #0
                  ICICI Bank Customer Care's response, Nov 29, 2018
                  Verified Support
                  Dear Sankesh Bohra,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a5hcv3_aaaa) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    B
                    Balkrishna yogi
                    from Indore, Madhya Pradesh
                    Nov 28, 2018
                    Resolved
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                    Resolved

                    Address: Indore, Madhya Pradesh

                    Please solve the problem of dr tran funding ac transaction not done by me.. My 2000 rs had been deducted. I dont trust icici bank now because it is a fraud helding bank.. And i just want my 2000 rs back.. I had not made any such transaction or policy stop my policy they are fraud... I am just a victim you are a cheater... A big fraudee... Solve solve solve solve..
                    Dec 30, 2018
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Nov 28, 2018
                    ICICI Bank Customer Care's response
                    Dear Balkrishna yogi,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5hb4l) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      J
                      janashanz19090
                      from Bengaluru, Karnataka
                      Nov 27, 2018
                      Resolved
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                      Resolved

                      My account has been freezes on october 1st 2018 with no prior information...
                      Its been 2 months plus... I m roaming for no reasons to near al d branches of icici... I m not able to take my own money out and i m so frustrated becoz of this computerised customer care... Worst customer service,,, debit freeze by mumbai cyber... So should i travel to mumbai and say wat? I can't even raise sr number
                      Jan 16, 2019
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Nov 28, 2018
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5hcv6) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        S
                        Swathicm
                        from Bengaluru, Karnataka
                        Nov 27, 2018
                        Resolved
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                        Resolved

                        I recharged my Jio number on 27th Nov, 18 and I did not get the recharge done on my phone. I am not able to attach a screenshot for some reason. Please refund my amount. I see the same issue everywhere in internet. Being fraudulent so publicly and no actions taken at all too. Looks rediculous with big names added up like ICICI and Jio. Solve this at earliest
                        +1 photos
                        Nov 27, 2018
                        Complaint marked as Resolved 
                        Nothing has been resolved
                        ICICI Bank customer support has been notified about the posted complaint.
                        Nov 27, 2018
                        Updated by Swathicm
                        My issue has not even resolved and the message shows it is resolved as soon as I complained. Please don't fool us and simply display resolved
                        Dec 06, 2018
                        Updated by Swathicm
                        Complaint is not resolved after a week too
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                          S
                          Syed Mahdi
                          from Lala, Assam
                          Nov 27, 2018
                          Resolved
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                          Resolved

                          Recently, i opened a women's advantage account on 9th nov, where in the icici official ms. Ashiya herself came to my home to open it. She told that the account would get converted to zero balance account if we opt for rs.3000 sip which i did promptly. After opening of account, the bank deducted rs.177 as dcardfee0955nov18-oct19+gst on 27th nov. They should have told me about the deduction which is very unprofessional on their part. Please have the amount reimbursed immediately and also let us know of any deduction before hand.
                          My account number is:[protected]
                          Dec 28, 2018
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Nov 27, 2018
                          ICICI Bank Customer Care's response
                          Dear Syed Mahdi,

                          Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team
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                            R
                            Raghavendra HC
                            from Noida, Uttar Pradesh
                            Nov 27, 2018
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                            Address: 560097
                            Website: ICICI

                            The mentioned account is cheating people in name of online jobs. By providing work from home options by name Airtel jobs and asking users to pay registration fees of 1999/- and after paying fees again asking to pay agreement fees of 2500 rs.

                            Kindly dont transfer any money to the below mentioned account.

                            ICICI bank please cancell the transaction happened to this account from me SBI account of rs 1999 and request you to revert back to original account.

                            27-Nov[protected]Nov-2018) IMPS/P2A/[protected]

                            Fraud account: Airtel
                            A/C No:[protected]
                            IFSC Code: ICIC0001354
                            Branch New Delhi.
                            Holder Name: Airtel.

                            Thank you,
                            +1 photos
                            ICICI Bank customer support has been notified about the posted complaint.
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                              V
                              vickyverma256
                              from Gurgaon, Haryana
                              Nov 27, 2018
                              Resolved
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                              Resolved

                              Address: New Delhi, Delhi
                              Website: EAZYPAY.COM

                              I had made a payment of rs 3530/- on 31 aug 18 for my admission on sol university but due to some technical reasons its fails and again i made a payment on 15 sep. 18 is successful.
                              My trans amount of 31 aug is not yet credited in my account.
                              Date 31/aug 15/sep
                              transaction id [protected] [protected]
                              roll no [protected] [protected]
                              +4 photos
                              Jan 3, 2019
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Nov 28, 2018
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5hcza) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                priya mokal
                                from Mumbai, Maharashtra
                                Nov 27, 2018
                                Resolved
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                                Resolved

                                Address: Mumbai City, Maharashtra, 400022

                                I have no current, outstanding loan with ICICI on my name.

                                I am getting calls stating a acquaintances is taken loan and given your reference. I have no connection with the person.

                                I have not signed or given any of my documents here still i getting call on my personal number and now on my office number too.

                                If i have not signed any document how m i getting these calls and why calls in office. The call center person say we have call rights but they not able to even produce any document or this.
                                Dec 30, 2018
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Nov 28, 2018
                                ICICI Bank Customer Care's response
                                Dear priya mokal,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5hcv5) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  rashchk
                                  from Delhi, Delhi
                                  Nov 27, 2018
                                  Resolved
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                                  Resolved

                                  Sub: non payment of icici tax saving bond-102003-tsb - two
                                  Sir,
                                  With due regards it is submitted that i had purchased icici tax saving bonds having following particulars:

                                  Name of bond holder : capt chandan kumar
                                  The other details of the bonds are:
                                  Option ii
                                  Face value/bond rs 6050
                                  Issue price/bond rs 5000
                                  Deemed date of allotment 15.12.2003
                                  Redemption date 15.06.2007
                                  Interest rate na
                                  Tax benefit u/s sec 88

                                  Details of bondholder & bonds are:

                                  Bondholder name : capt chandan kumar bondholder no. :[protected]
                                  Certificate no : 169804 no. Of bonds : six
                                  Distinctive no (S) :[protected]

                                  Scrip code bse: 960874 nse: icibk1203 n2

                                  It is further stated that at the time of purchasing of these bonds, i was residing at golabandha garyan, orrissa. However due to shifting of my residence, i could not keep track regarding redemption of these bonds. So it is requested to kindly intimate me regarding redemption of these bonds. If redemption done, request intimate the cheque no and date of issue or any relevant information available. Bond in original still held with me.
                                  My email address [protected]@yahoo.com

                                  An early action is solicited please as already a lot of time has expired.
                                  With due regards
                                  Yours

                                  Chandan kumar
                                  Mob no [protected]
                                  Dec 28, 2018
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Nov 27, 2018
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We will have our official get in touch with you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    sophia60
                                    from Hyderabad, Telangana
                                    Nov 27, 2018
                                    Resolved
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                                    Resolved

                                    Address: Hyderabad, Telangana, 500004

                                    I got a icici womans account and while opening the account the person said that the debit card provided will be free. After a month of opening the account they charged me rs. 177 as dcard fee when i called customer support they say womans account doesnt have a free debit card. If this is so why did the person say while opening account that this is a free card all crooks sitting at icici.

                                    Acc no.[protected]
                                    Dec 28, 2018
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Nov 27, 2018
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We will have our official get in touch with you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      Pradeep Kamalsingh Negi
                                      from Bhopal, Madhya Pradesh
                                      Nov 26, 2018
                                      Resolved
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                                      Resolved

                                      Address: Nagpur, Maharashtra, 440013

                                      I have purchased icici tax saving bond-022002-tsb - three, bond holder no[protected], certificate no-133673, name of certificate holder - pradeep negi, distintive nos-331695 to 331700. Issue price per bond - rs 5000 x 6 nos, face value per bond - 6660 /- rs x 6 nos, purchase date or date of allotment : 27.03.2002, redemption date : 27.07.2005.
                                      Due to my job problem, i was transferred to another place, i could not withdraw above six bonds, also i didn't not get any refund cheque. Please, arrange to help me and give guidelines for resumption of above bonds. Please, sir, send me information about above problem & give me solution on my id mail - [protected]@gmail.com, mobile no. [protected]. Address: pradeep negi, plot no 96, friends colony, katil road, nagpur, maharashtra state
                                      Jan 5, 2019
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Nov 26, 2018
                                      ICICI Bank Customer Care's response
                                      Dear Pradeep Negi,

                                      Our official will get in touch with you. We appreciate your patience.

                                      Regards,
                                      ICICI Bank Customer Service Team
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                                        A
                                        Amruta.s
                                        from Mumbai, Maharashtra
                                        Nov 26, 2018
                                        Resolved
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                                        Resolved

                                        Address: Mumbai City, Maharashtra, 400069

                                        I am Amruta an account holder of ICICI bank. When I checked my balance on icici app the balance was deducted by more than 700rs. and I checked my mail and phone whether I received any notification. But I didn’t received any notification from bank. I was not aware that such charges will be deduct. ICICI should have intimate about their policies.
                                        Please give a solution @[protected]@gmail.com
                                        +1 photos
                                        Dec 29, 2018
                                        Complaint marked as Resolved 
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Nov 27, 2018
                                        ICICI Bank Customer Care's response
                                        Dear Customer,

                                        We will have our official get in touch with you.

                                        Regards,
                                        ICICI Bank Customer Service Team
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