ICICI Bank Complaints & Reviews

Address: Chennai, Tamil Nadu, 600002

I am having my salary accout in icici bank. But few days back rs/- 29.50 rs * 5) were deducted from my salary account and when i looked into my mini statement it was described under "atm dec chg". And when i tried to explore it over internet, i found these charges are applied for when atm of other bank declined to withdraw the money, if it doesn't have enough. So is it ethical to charge customer for this reason.

I want a proper justification

Thanks,
Velmurugan b

Jan 13, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2018

ICICI Bank Customer Care's response Dear Customer,

We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5ikqr) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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A

Aachal04

from Bengaluru, Karnataka

Dec 11, 2018

I have been charged a total of around thousand rs cutting 29.5 in the name of posdec charges unknowingly bank should be responsible for this

[protected]@gmail.com

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ICICI Bank Customer Care's response, Dec 11, 2018

Verified Support

Dear Aachal Ringania,

We have made a note of your concern. Our official will get in touch with you.

Regards,
ICICI Bank Customer Service Team

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

I am shailendra kumar. 826.00 rupees has been deducted from my account as[protected] in[protected] dp chgs till oct-18 dp charges on 08/12/2018. I have never used my demat account till now. There was no prior notice. I haven't received any deduction message to my mobile. I need justice and please close this demat account and my money back immediately. And my money back immediately. My account number is[protected].

Jan 19, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2018

ICICI Bank Customer Care's response Dear Customer,

Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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S

sriabhisheck

from Delhi, Delhi

Dec 11, 2018

I am not getting opt text msgs from last 3 month.

Unable to contact to customer care and hence registering complaint here

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ICICI Bank Customer Care's response, Dec 11, 2018

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a5ikr1_01) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Visakhapatnam, Andhra Pradesh, 530003

Website: Www.aucoe.info

Pay for CMM certificate (Andhra university)

Fees payment done by sbi debit card amount of 600/-

Eazy pay ref id: [protected]
Payment on[protected]. I have send mail two times to but i didn't get the response

First time Balance is deducted from account.but transaction is failed and i ain't get refund. for the urgency of my certificate i have to pay agian..second time transaction is successful.please conisder my request and intiate my refund quickly.

Name - pavan
E-mail - m.[protected]@gmail.com

ICICI Bank customer support has been notified about the posted complaint.

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Address: Chennai, Tamil Nadu, 600008

My 5+ years saving has been freezed because of multiple account guideline without any intimation and i was put in a situation of not paying my emi and credit card bill in time (Which never happened) on time and levied charges for it.

I made a written request to unfreeze the account on 3rd and even by 10th the active still inactive.

For the technical fault of icici and delay processing of their team, i had suffer mentality, pay late payment charges and having a blow on my cibil score.

The emi and credit card also aging with icici bank only. The system is highly inefficient to provide complete financial services, but at the same time highly efficient in charging additional money in multiple ways for their own inefficiency.

Jan 10, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2018

ICICI Bank Customer Care's response Dear Deepak Raja,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5ijuy) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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N

Neha1603

from Mumbai, Maharashtra

Dec 10, 2018

I have raised dispute request SR[protected]. Which is closed and money is not yet in my account. I am not satisfied with customer care response. Please explain in more detail and confirm.

Thanks.

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ICICI Bank Customer Care's response, Dec 11, 2018

Verified Support

Dear Neha,

We regret the inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

I

ikmsm

from Patiala, Punjab

Dec 11, 2018

I bought 4 bonds of Rs. 5000 each From seems Malik
Bond holder no.[protected] certificatee no. 401065, 066, 067, 068 duly transferred in my name Inder Kumar monga on 9th Nov. 2001 transfer no.77 folio no. 0656143 . Due to some reason I could not redeem them kindly let me know the procedure to encash them now.

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ICICI Bank Customer Care's response, Dec 11, 2018

Verified Support

Dear Customer,

We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a5ijuy_001) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Ranchi, Jharkhand, 834001

I am icici bank account holder since 7 years. I did my last transaction on 27th november 2018. But after 2 days when i was trying to do the online transaction then a message is appeared, "account blocked / frozen."
After that i talked to customer care. He told me to visit the branch. Account has been blocked from the branch. I have sent an email to [protected]@icicibank.com but its been 6 days still not received any reply. I am staying in malaysia, how i can go to india just for unblocking the account. Its ridiculous that bank has blocked my account without any prior instructions.

Jan 16, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2018

ICICI Bank Customer Care's response Dear Nirbhay,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5ijv5) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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akshaykumar.chormule

from Mumbai, Maharashtra

Dec 10, 2018

Every month ECS amount is deducted and frustrated about this. I unable stop this. I have discussed with customer care they did not help me.I want to know ... If you have any Idea about this please mail me.My email id is [protected]@gmail.com

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ICICI Bank Customer Care's response, Dec 11, 2018

Verified Support

Dear Akshay Kumar Chormule,

We regret the inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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My name is hemant i have been in the third year of bcom i have made payment of my form but there is no acknowledgement recieved my mobile number is [protected] and i have paid 3075.73 vide eazypay reference id [protected]

Syndicate
8 dec 2018
Payment through icici bank gateway
Sol. Du.ac.in
Debit card
My bank got debited and after 2 days there will be last date please do my amt credit or refund my amt.

Jan 11, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2018

ICICI Bank Customer Care's response Dear Hemant Pruthi,

We regret the inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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[email protected]

from Pune, Maharashtra

Dec 10, 2018

I am using credit card of icici bank since last two months and you are providing worst service of it our accounts and money both are not secure here, consistently two times from my account a fraud transaction has been done but did not get an enthusiastic support form your assistance there in the bank.

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ICICI Bank Customer Care's response, Dec 10, 2018

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a5ijvn_3) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: 143001

My name is inder kumar monga. I have tax saving bond-022001-tsb certificate 401068 distinctive number

[protected] in name inder kumar monga. I did not received maturity amount. My pan number is

Aazpm2418f and my correspondence address is d-92 ranjit avenue amritsar. My contact number is

[protected] - [protected]. Pls tell me the maturity amount and procedure to redeem it asap.

Jan 11, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2018

ICICI Bank Customer Care's response Dear Inder Kumar Monga,

We have made a note of your concern. Our official will get in touch with you.

Regards,
ICICI Bank Customer Service Team

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L

Lamlanba

from Bongaigaon, Assam

Dec 10, 2018

VIN/GOOGLE has debited Rs 159 from my account on 5th of december i want my money back

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ICICI Bank Customer Care's response, Dec 10, 2018

Verified Support

Dear Customer,

We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a5ijx7_1) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: 382480

Website: www.icicibank.com

Hi,

I have a personal. Loan running from tata capital.
My emi dues on 9th of every month
I have kept enough balance in my account even after my account was charged about 412.99â¹.
I just want to know that why the # this is happening.
They bank people are deducting money trivially to recover their bed debtors.
It's really so strange to understand.

My icici a/c no :[protected]

Jan 10, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2018

ICICI Bank Customer Care's response Dear Satish Mundra,

Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

Dec 11, 2018

Updated by satishmundra07 What the ### and bloody hell you received you are doing ###ing nothing my account is getting charged again with 412.99âÂ‚¹ three times in 3 days ..

This is really hell and bloody services I never expected

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S

Saifakamal

from Kolkata, West Bengal

Dec 10, 2018

Hi I have sent amount in worng account
Worng account number:[protected]
From axis bank account:[protected]
My mail I'd is [protected]@gmail.com
My name is saifa Kamal
Contact number is [protected]
Please do the needful.
Thanks,
Saifa kamal

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Axis Bank Customer Care's response, Dec 10, 2018

Hi, we request you to visit the below link to raise the dispute for the referred transaction https://bit.ly/2L2fC2d . Regards, Team Axis Bank

TATA Capital Customer Care

from Pune, Maharashtra

Dec 11, 2018

Hi, we have taken a note of your query. It’d be great if you can inbox us your contact details so that we can solve your issue at the earliest. Do let us know if we can help you with anything else.

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My name is sneha susan thomas. During the process of withdrawal the power goes off. I waited till the power came back, but the atm showed that, they are currently unable to complete my transaction and to visit nearest atm. The transaction was done in bangalore, koramangala. Atm id:sacwf836, location: metro on 9th december 2018 at 5:10 pm. Withdrawal of 400 rupees.
I request you to do the needful in order to refund the money.
Thank you.

Jan 10, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2018

ICICI Bank Customer Care's response Dear Sneha Susan Thomas,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5ijw9) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Dehradun, Uttarakhand, 492001

Website: [email protected]

Dear sir,

I was making payment date[protected] amount 9999/- online payment on upi mode bhim. It was asked to choose mode of payment. When i clicked upi it asked me my vpa which is virtual payment address. After i typed my vpa it asked me to login my upi app. Bhim app wnen i logged into upi app i found one notification requesting rs.9999/- which was my bajaj finserv amount. It was [protected]@icici, when i transfered 9999 rs, amount was deducted from my account, but i didn't get any massage from bajaj and my bill payment is not done. So please refund my amount immediately to my account. I have complain bajaj finserv but he told me payment not received.
Please refund my amount

Jan 10, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2018

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5ijx0) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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It's very disheartening to inform that icici one assist plan was activated without my consent and due to this ₹1899 was deducted. The message read:

"dear customer, renewal of policy wa privilege single rs. 1899 for cpp/oneassist has been regd vide sr[protected] on 04-dec-18. It will be completed in 1 wkg day."

Please deactivate this plan and i further request you to refund the amount deducted as soon as possible. I hope you will adhere to my request and take proper action to resolve the same.
Thank you.

Jan 24, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 09, 2018

ICICI Bank Customer Care's response Dear Customer,

We will have our official get in touch with you.

Regards,
ICICI Bank Customer Service Team

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Dec 10, 2018

Dear Deepam,

We regret the inconvenience caused. Request you to share your details on [protected]@oneassist.in or Inbox us on Facebook or Twitter with membership ID and registered mobile number. So that, we can assist you further.

Regards,

Devendra,

OneAssist, Social Media Team.

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Address: 2450

When will you act on a complaint filed on 14th november and after a series of the email exchange, i got this response

Dear customer,

Greetings from icici bank.

We refer to your communication addressed to icici bank.

We wish to inform you that your query has been registered vide sr[protected].

We shall update you with the status by december 5, 2018.

Looking forward to your co-operation in helping us serve you better.

Sincerely,
Office of head service quality

Nobody is responding since then.

Jan 9, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 09, 2018

ICICI Bank Customer Care's response Dear Customer,

We will have our official get in touch with you.

Regards,
ICICI Bank Customer Service Team

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Address: 110084

The bank has deducted the amount of Rs 1180 for not maintaining minimum balance without any prior notice.
The bank is not regular in sending sms for debiting any amount from my account.
Here’s the proof.
I haven’t received any sms for any deductions and they continue to deduct money as per their discretion.
I also was not made aware of some penal charges getting deducted.
When i visited their branch their branch nobody seems to help me with any kind of issues.
Inspite of having sms service activated i have to frequently visit the branch the get information regarding my balance.
All they give you is their customer care number which never seems to connect to the operator no matter what.
I please request the icici to look into this matter.
Your branch iis very incompetent in providing any form of service.
I also request you to please refund the nmmab amount.

Jan 10, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Dec 08, 2018

Updated by Shri Entertainment The bank has deducted the amount of Rs 1180 for not maintaining minimum balance without any prior notice.
The bank is not regular in sending sms for debiting any amount from my account.
Here’s the proof.
I haven’t received any sms for any deductions and they continue to deduct money as per their discretion.
I also was not made aware of some penal charges getting deducted.
When i visited their branch their branch nobody seems to help me with any kind of issues.
Inspite of having sms service activated i have to frequently visit the branch the get information regarding my balance.
All they give you is their customer care number which never seems to connect to the operator no matter what.
I please request the icici to look into this matter.
Your branch iis very incompetent in providing any form of service.
I also request you to please refund the nmmab amount.

Verified Support

Dec 09, 2018

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5iie2) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Nagpur, Maharashtra, 440001

Hi,

I've applied for a credit card two weeks ago. Till date, I can't check the application status online. Application form no W[protected] Neither the bank representative contacted me again nor I received any call for verification. Can somebody let me know about the status of my application.. thanks

Regards,
VISHAL DEHARE
[protected]

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Hi,
I tried to withdraw rs.6000 from icici atm in banaswadi one opposit to ammas bakery uttam sagar. While the machine was counting the power went off and the atm shut off. I got a debit message when the cash was not dispursed.

I have an hdfc mutual fund atm card which was used to make this transfer dated 8th dec at 12.34pm. Please investigate and send email to [protected]@rediffmail.com

Jan 8, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 08, 2018

ICICI Bank Customer Care's response Dear Customer,

We will have our official get in touch with you.

Regards,
ICICI Bank Customer Service Team

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Address: Mumbai City, Maharashtra, 400003

Website: icici head branch

I founded ecs return charges 400 plus and after 700 plus, transfer charges 100 plus many more

I kept fund for clearing my ecs but without my knowledge and giving information amount was deducted in charges, last 1 year i just paid many charges.

If i tried asked about charges and sharing vendor list, simple said there were no process for sharing vendor list, your company have authority to deduct amount any time without informing and acknowledge me.

Kindly look in it and revese my all charges or adjust in my loan account.

I am struggling financial condition because misguiding about charges and process.

Complain no sr[protected]

ICICI Bank customer support has been notified about the posted complaint.

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Address: Mumbai City, Maharashtra, 400003

Website: [email protected] and [email protected]

I founded many charges last 1 year in my account after visited many branches non employee supported me actually they misguide me many time, if i trying to asked share the list of vendor who represent cheque that time said there is no process of sharing vendor list, i am struggling financial condition because of misguiding. Complain number[protected], sr[protected].

Voice record of customer care and request letter already submitted.

Kindly help out for reversing my all charges.

ICICI Bank customer support has been notified about the posted complaint.

Dec 07, 2018

Updated by [email protected] I founded many charges last 1 year in my account after visited many branches non employee supported me actually they misguide me many time about charges if i trying to asked share the list of vendor and charges who represent cheque for ecs that time your employee said me there is no process of sharing vendor list to client and ICICI bank have authority to deduct amount any time, I didn't understand, time of opening account, visiting branch non of guide me what type of charges will take in future, In a month of october 2018 I founded 18 ecs return, same time asked about vendor list or other think simply said there were on process for sharing list of vendor, Now after complain raised just share, Just asked why thinks come todays why did come before complain, , why did misguide, I am struggling financial condition because of misguiding .Complain number[protected], SR[protected].

VOICE Record of customer care and Request letter already submitted .

Kindly help out for reversing my all charges .

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Address: 721451

I am an account holder of icici bank. Without permission convert from salary account to savings account and apply smab charges till up to date. Kindly stop smab charges and refund money. I live rural location. Now, i want use savings account. Email id - [protected]@gmail.com & mob no - [protected].

Account number[protected]
Branch address :- 258/223/1, malancha road, kharagpur,, paschim medinipur, wb, in, 721304
Ifsc code:-icic0000834

Jan 7, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 07, 2018

ICICI Bank Customer Care's response Dear Kousallya Pandit,

We have made a note of your concern. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

Jan 03, 2019

Updated by Kousallya Pandit I live in rural location, we maintain Minimum monthly average balance in Nov & Dec-2018. ICICI Bank Complaint Status Update [ID: 2169520].( Minimum monthly average balance Metro and Urban locations - Rs.10, 000, Semi-urban locations - Rs.5, 000, Rural locations - Rs.2, 000 ). But still now apply smab charge (show -Nov & Dec-2018). contact my mail- [protected]@gmail.com
Account number[protected]
Branch address :- 258/223/1, malancha road, kharagpur, , paschim medinipur, wb, in, 721304
Ifsc code:-icic0000834

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Address: 600089

In my account rs826 debit without my knowledge
I check with google that related to demat account charge, account with icici bank, bank rep is not giving me correct response worst response from the person (Sathya chennai
[protected] he is answering me u had to make call to icici customer care to close your account and the got your bank and close demand account after 7 days u will be get refundfraudu debit, pls revert my amount as soon as possible...
Worst response fraud debit in secure bank
They are stole my money from by account then y should i need to wait for 15 days it has been many days

Jan 9, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Dec 07, 2018

Updated by Iniansampath C Act number 1547******4068

Verified Support

Dec 07, 2018

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5iffa_1) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Mumbai City, Maharashtra

I did not do any transaction though money got deducted. Please return my money. Below is the sms i received from icici bank.

Dear customer, txn of inr 990.00 done via debit card of acct xx3483 on 06-dec-18. Info: vin*google *tek. Avbl bal:inr 23, 662.67. For dispute, call [protected]

I tried calling specified number, after many attempt when they responded, they misdirected me stating, it has been done by google, o should ask google play store. But there is no entry of such transactions.

Vivek, [protected]

Jan 7, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Dec 07, 2018

ICICI Bank Customer Care's response Dear Vivek,

We regret the inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

ICICI Bank Complaints & Reviews

File a complaint to ICICI Bank

ICICI Bank reviews & complaints page 520

atm dec chg complaint

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in30302865684267 dp chgs till oct-18

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transaction failed but didn't get the refund.

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saving account freezed

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account blocked without any intimation

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bank got debited

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icici tax saving bond-022001-tsb

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unwanted debit charge

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cash was not delivered due to power cut but is debited from my account

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upi transaction

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deactivation of one assist

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credit card services regarding dispute for a transaction amount

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icici bank nmmab deduction without prior notice

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credit card application status required

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power cut in icici atm and funds withdrawn

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charges ecs

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salary account no 000401754112

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about smab charges deduction

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unwanted amount debited from my account

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wrongly deducted amount vin*google.tek

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