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ICICI Bank Complaints & Reviews

3.3
Updated: Jun 2, 2026
Complaints 23783
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14308
Unresolved
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ICICI Bank reviews & complaints page 524

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S
sophia60
from Hyderabad, Telangana
Nov 27, 2018
Resolved
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Address: Hyderabad, Telangana, 500004

I got a icici womans account and while opening the account the person said that the debit card provided will be free. After a month of opening the account they charged me rs. 177 as dcard fee when i called customer support they say womans account doesnt have a free debit card. If this is so why did the person say while opening account that this is a free card all crooks sitting at icici.

Acc no.[protected]
Dec 28, 2018
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Nov 27, 2018
ICICI Bank Customer Care's response
Dear Customer,

We will have our official get in touch with you.

Regards,
ICICI Bank Customer Service Team
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    Pradeep Kamalsingh Negi
    from Bhopal, Madhya Pradesh
    Nov 26, 2018
    Resolved
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    Resolved

    Address: Nagpur, Maharashtra, 440013

    I have purchased icici tax saving bond-022002-tsb - three, bond holder no[protected], certificate no-133673, name of certificate holder - pradeep negi, distintive nos-331695 to 331700. Issue price per bond - rs 5000 x 6 nos, face value per bond - 6660 /- rs x 6 nos, purchase date or date of allotment : 27.03.2002, redemption date : 27.07.2005.
    Due to my job problem, i was transferred to another place, i could not withdraw above six bonds, also i didn't not get any refund cheque. Please, arrange to help me and give guidelines for resumption of above bonds. Please, sir, send me information about above problem & give me solution on my id mail - [protected]@gmail.com, mobile no. [protected]. Address: pradeep negi, plot no 96, friends colony, katil road, nagpur, maharashtra state
    Jan 5, 2019
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Nov 26, 2018
    ICICI Bank Customer Care's response
    Dear Pradeep Negi,

    Our official will get in touch with you. We appreciate your patience.

    Regards,
    ICICI Bank Customer Service Team
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      A
      Amruta.s
      from Mumbai, Maharashtra
      Nov 26, 2018
      Resolved
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      Resolved

      Address: Mumbai City, Maharashtra, 400069

      I am Amruta an account holder of ICICI bank. When I checked my balance on icici app the balance was deducted by more than 700rs. and I checked my mail and phone whether I received any notification. But I didn’t received any notification from bank. I was not aware that such charges will be deduct. ICICI should have intimate about their policies.
      Please give a solution @[protected]@gmail.com
      Dec 29, 2018
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Nov 27, 2018
      ICICI Bank Customer Care's response
      Dear Customer,

      We will have our official get in touch with you.

      Regards,
      ICICI Bank Customer Service Team
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        P
        Prashanth Kotegar
        from Bengaluru, Karnataka
        Nov 26, 2018
        Resolved
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        Resolved

        Address: 560066

        I have applied for personal topup loan above the existing personal loan. They called me regarding interest and loan amount. Iam not agreed with interest and the loan amount. I told them hold and asked few days time to confirm. But without my knowledge they credited the amount. How can i cancel. Its is very expensive for me. Now from bank no one responding to phone. Pls give me the solution. I want to cancel the loan amount credited.
        Dec 27, 2018
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Nov 26, 2018
        ICICI Bank Customer Care's response
        Dear Prashanth Kotegar,

        We regret the inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
        I ordered on kfc on 7th oct and paid thru upi a sum of Rs.545 Amount deducted and sent to [protected]@icici but order was not placed.i contacted phonepe customer service. They said amount s sent to d merchant. I tried to contact the merchant but no refund yet. Pls refund my amount. I've attached the transaction details
        ICICI Bank Customer Care's response, Nov 26, 2018
        Verified Support
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a5h53m_aaaa) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
        Hello,

        This is regarding ECSRTN. I have salary account with ICICI bank on 21st Nov 2018 around 8000 thousand rupees has been charged for ECSRTN. Please get it issue solved. And I'm having personal loan in Fullerton India Pvt Ltd. This is not the first time.
        My father passed away on 17 th October 2017.I am the nominee for my father's ICICI Bank account. I submitted all required documents six months ago.but I am till waiting for settlement.why so late?
        Respected sir,

        Am RakhulRavindramohan from Tamilnadu am an investors of money multiplier Bond 1998, I have issued an letter regarding my registration of PAN card and bank details for the my further redemption till 1.5.2023.I have to contact your office for the clarification .but no response .Give the requirements needed Immediately.
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          S
          srikanthmeduri
          from Hyderabad, Telangana
          Nov 26, 2018
          Resolved
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          Resolved

          Address: Guntur, Andhra Pradesh, 522401

          This is srikanth Meduri, 700 Rupees has been deducted from my account as(IN[protected] DP CHGS TILL SEP-18)DP charges on .
          I have never activated and used my Demat account till now. There was no prior notice.I haven't received any deduction.

          I need justice and my money back immediately.My Account Number is[protected].
          Dec 27, 2018
          Complaint marked as Resolved 
          Verified Support
          Nov 26, 2018
          ICICI Bank Customer Care's response
          Dear Srikanth Meduri,

          We regret the inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
          Nov 28, 2018
          Updated by srikanthmeduri
          Hi Tean,

          Still I didn't got any call from you, Can you please check & call me and Close this one ASAP.

          Best Regards
          Srikanth
          Dec 03, 2018
          Updated by srikanthmeduri
          Hi ICICI Bank Team,

          Please respond ASAP.

          Thanks & regards
          Srikanth Meduri
          [protected]
          Dec 07, 2018
          Updated by srikanthmeduri
          This is srikanth Meduri, 700 Rupees has been deducted from my account as(IN[protected] DP CHGS TILL SEP-18)DP charges on .
          I have never activated and used my Demat account till now. There was no prior notice.I haven't received any deduction.

          I need justice and my money back immediately.My Account Number is[protected].

          Please respond ASAP.
          Dec 27, 2018
          Updated by srikanthmeduri
          Dear ICICI Bank team,

          I didn't get any response from last one months...I never seen such type of worst bank like, I don't want continue with ICICI in feature..

          Good bye
          Sir
          i made a payment on watch shop (the heavens) which it was wrongly billed so the shopkeeper Voided that sale and gave me the receipt saying that money will be refunded within 7 days but it has been 1 month my money has not been refunded, i am attaching the receipts, transaction date was 22.10.2018
          ICICI Bank Customer Care's response, Nov 26, 2018
          Verified Support
          Dear Deepak Prasad,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a5h53n_aaaa) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
          Buy house in vadodara loan. Cheque photos received on 29.09.2018 but till date they are not giving cheque
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            D
            dipupinky
            Nov 26, 2018
            Resolved
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            Resolved

            Address: 411026
            Website: ICICI BANK

            Am an icici bank customer. Running month i. E. November 2018 5 times money has been deducted from my account as ecsrtnchg charged of 1769 rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount. My email id is anji. [protected]@gmail.com
            Dec 27, 2018
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Nov 26, 2018
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret the inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
            On 14/8/2018, experienced an unauthorized fraud transaction of Rs.149000.00, compained to band on 16/8/2018, unfortunately bank is not resolved the iissue.I require amount should be refunded.
            I have missed my car noc my car number ap11r7677 please send me my noc
            I've never activated my demat account. Infact told no when asked for activation. Still rupees 826 was deducted from my account. Ridiculous service!
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              S
              Shalom Sandesh Cherukuru
              from Nellore, Andhra Pradesh
              Nov 26, 2018
              Resolved
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              Resolved

              Hi, i am shalomsandesh... I lost almost rs. 500 through this vin google in three transactions.. First rs.49 then rs.129 and now its rs.320 without my knowledge... It is highly unauthorized.. Its a very big scam.. Continuously the amount deducting is increasing... Please refund my money back and make sure to stop this transactions further and look that they donot occur once again
              Dec 27, 2018
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Nov 26, 2018
              ICICI Bank Customer Care's response
              Dear Shalom Sandesh Cherukuru,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5h53q) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
              Complaint about credit card wrong
              I received a call regarding one assist plan and they activated the service without asking permission . They deduct rs.1899 from the account. I want to deactivate the plan and my cash back. Kindly note this complaint and do accordingly.
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                H
                harshit321001
                from Kota, Rajasthan
                Nov 25, 2018
                Resolved
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                Resolved

                Address: Indore, Madhya Pradesh, 452016
                Website: www.icicibank.com

                Sir,
                I get my icici credit card 2 month ago and till now i am not open thier credit card from envelope and i get message from icici bank dear customer, total amount of inr 999 and minimum amount of inr 100 is due by 05-nov-18 on your credit card xx6007. Please ignore if already paid.
                I contact customer care about that, they said me that i activate one assist service, no such service activate by me... Deactivate this and revert back that money... Icici bank agree to revert back that amount and assure me... But today i get another message that... Dear customer, stmt for credit card xx6007 has been sent to [protected]@intecc.com. Total amt of rs. 1677 or min. Amt of rs. 180 is due by 06-dec-18.

                Till now i am not open my envelope, i am not generating any username password... Yhen why that much amount is deducted without my permission..

                Plz revert that amount as early as possible

                Name harshit gupta
                Credit card link to my mobile. [protected]
                Address pipliyahana indore
                Dec 27, 2018
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Nov 26, 2018
                ICICI Bank Customer Care's response
                Dear Harshit Gupta,

                We regret the inconvenience caused. Our official will get in touch with you.

                Regards,
                ICICI Bank Customer Service Team
                Nov 28, 2018
                Updated by harshit321001
                No official from icici bank contact me till now. when will my issue will be resolve
                I ordered on kfc on 7th oct and paid thru upi. Amount deducted and sent to [protected]@icici but order was not placed. I tried to contact the merchant but no refund yet
                email id: [protected]@gmail.com
                I need my two wheelear Clearance Certificate

                The loan Closed and complete EMI Paid long ago

                i think it was started 2006 and closed in 2009 Please Check

                Please Assist me by sending the required information on [protected]@rediffmail.com to get the NOc Lettere
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                  prabhat21k
                  from Nashik, Maharashtra
                  Nov 25, 2018
                  Resolved
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                  Resolved

                  Address: Pune, Maharashtra, 411045
                  Website: www.icicibank.com

                  Hi,
                  I was doing flight booking through yatra.com. Rs 17501 was deducted from my account but the transaction was failed. I approached yatra team but they haven't received any amount.
                  I already informed icici customer care representative regarding the same. The transaction date 23 nov 2018 and it's nearly 2 day but haven't get any response.
                  Please look into this.

                  Regards
                  Prabhat kumar
                  Dec 27, 2018
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Nov 26, 2018
                  ICICI Bank Customer Care's response
                  Dear Prabhat Kumar,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5h53r) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    M
                    Manian Iyer
                    from Chennai, Tamil Nadu
                    Nov 25, 2018
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                    Address: Mumbai City, Maharashtra, 400049
                    Website: vin-google-goo

                    Hi My name is V Balasubramanian. I got message amount deducted from my saving account ****2177 (26/11/2018 VIN/GOOGLE *Goo/[protected]/0 Dr.1, 300.00 Info: vin*google The available balance.)
                    but i did not done any transaction. Without my otp how this happened. Please cross check and revert my money back.
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                      drsundeep009
                      from Gurugram, Haryana
                      Nov 24, 2018
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                      Address: Gurgaon, Haryana, 122002
                      Website: icici bank and myntra

                      Hi
                      I had placed an order on myntra on 14 nov18 for rs 3017.20 order id[protected]-8673703 for 2 items in my order, the seller on myntra went out of stock for one of the items and my order was cancelled subsequently on 17 nov18 and according to myntra my refund was also processed by them on 19 nov amounting for rs 2657.64, they provided me with bank reference number - [protected] for the same. I immediately called icici bank for the same issue but they told me to wait more and they couldn't locate my refund with this reference number provided to me by myntra. I had placed this order through my icici bank debit card first 6 degits of card 479932. My icici account number is sba[protected]. My icici account was debited for 3017.21 on @14nov transaction id sb498800, a part of the order was latter cancelled on 17 nov for which 2657.64 refund was to processed. My registered mobile number is [protected]. Till date i recieved no refund in my account and no one is helping me in this regard
                      ICICI Bank customer support has been notified about the posted complaint.
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                        S
                        sha c
                        from Kolkata, West Bengal
                        Nov 24, 2018
                        Resolved
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                        Resolved

                        Address: 700120
                        Website: icicbank.com

                        This is the last time i am giving the details-i do not want to answer this same questions again.

                        I had registered for a amazon we services certification exam on 6th and cancellated the same that very day.
                        I received a mail from psi-vendor for aws who conducts exams that my money was refunded.
                        After 48 hours i sent mail to their support that i had not received the refund.
                        They replied back saying it can take upto many days depending on the bank and to check with bank.
                        I kept on mailing them after 10 days and lastly the sent me the mail with the refund reference no to check with bank.
                        Now i am attaching all the mails communication in pdf format to this mail. You will find they are claiming to have refunded and even have given reference number proof for it in a pdf.
                        Please check why you couldn't receive the refund and raise a dispute.
                        Mode of transaction - online
                        Date of transaction:06/11/2018
                        Transaction amount:11, 314.76
                        Reference number-4869839.

                        I have given full history of the case. If someone new comes in and asks same questions again in this query reply i would have to contact the grievance team with the names. Its been a week and i can't have more patience sorry.
                        My phone number is [protected] and don't call me after business hours.
                        Dec 25, 2018
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Nov 24, 2018
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We will have our official get in touch with you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          swapnilkale91
                          from Mumbai, Maharashtra
                          Nov 24, 2018
                          Resolved
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                          Resolved

                          Address: Thane, Maharashtra, 400604

                          Icici employee called me explaining the plan about one assist 2 days ago.

                          And yesterday i see rs 1899/- getting deducted from my account.

                          I had not expected this from icici bank. I always recommended everyone that icici bank is good and has good service.

                          Disappointed!!!

                          I want my money back as soon as possible.

                          Account number[protected]
                          Dec 25, 2018
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Nov 24, 2018
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5h33a) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
                          Dear Customer,

                          Greetings from OneAssist!

                          Apologies for the inconvenience caused. Request you to share your registered mobile number and membership ID details on [protected]@oneassist.in or inbox us on Facebook or Twitter. So that, we may assist you in your case.

                          Regards,

                          Devendra,

                          OneAssist, Social Media Team.
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                            Snehalatasahoo
                            from Chennai, Tamil Nadu
                            Nov 24, 2018
                            Resolved
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                            Resolved

                            Address: 380058
                            Website: www.icicibank.com

                            Initially we received a call for one assist service and without our agreement the service is activated by deducting rs 1899/- from my account on dated 11th aug 2017. Now again renewal also happened by deducting rs 1899/- on dated 2nd aug 2018 without my agreement. Please deactivate and reverse my total amount.

                            Customer details
                            Name: snehalata sahoo
                            Savings account no.:[protected]
                            Branch address: icici bank ltd, shop no 64 and, part of 65, d block, sobo center, south bopal ahmedabad, ahmedabad, gj, in, 380058
                            Ifsc code: icic0003465
                            Dec 25, 2018
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Nov 24, 2018
                            ICICI Bank Customer Care's response
                            Dear Snehalata Sahoo,

                            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
                            Dear Snehalata,

                            Greetings from OneAssist!

                            We regret the inconvenience caused. Your membership cancellation is processed vide service request number 3752246. Your amount 1899/- will be credited in bank account within 5 to 7 working days.

                            Regards,

                            Devendra,

                            OneAssist, Social Media Team.
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                              Shivashanthi
                              from Kanchipuram, Tamil Nadu
                              Nov 23, 2018
                              Resolved
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                              Resolved

                              Address: Tiruvallur, Tamil Nadu, 600050
                              Website: [email protected]

                              Dear sir

                              My customer transfer some payment unknown account please help to transfer my correct account no

                              My account no is
                              Icici bank
                              Sb account no[protected]
                              Ifsc code icic0002190
                              Name s. Manikandan

                              Mistake account no
                              Is[protected]
                              Ifsc no icic0002195
                              Name sirjdeen asan moha

                              Payment details
                              Date 13.11.2018
                              Amount 1560 imps
                              Transaction i'd fm18111309aczc

                              Date 21.11.2018
                              Amount 2800 imps
                              Transaction id fm18112115bcrh

                              Please send our payment my icici bank account

                              Regards
                              S. Manikandan
                              120 lakshmi koil street
                              Voyalur village and post
                              Minjur 601203
                              Mob no [protected]
                              Dec 25, 2018
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Nov 23, 2018
                              Updated by Shivashanthi
                              B[protected]
                              Verified Support
                              Nov 24, 2018
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We will have our official get in touch with you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                Karanvir Jhanji
                                Nov 23, 2018
                                Resolved
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                                Resolved

                                I am an indian citizen currently working at gabon. My salary is credited in my indian saving account no.[protected] after getting converted from euro to indian rupee but the rate at which the salary is credited in my account is usually very less.
                                My salary was credited on 16.11.18 when the rate of conversion of euro was 85.21 but my salary was credited at the rate of 79.62.
                                Kindly clarify

                                P. S. All the other banks credited the salary on the same day @80.51 (Minimum)
                                Dec 25, 2018
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Nov 24, 2018
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We will have our official get in touch with you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  Kart1710
                                  from Mundi, Madhya Pradesh
                                  Nov 23, 2018
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                                  Dear Sir,

                                  I'm using icici bank coral credit card and icici account from past 5+years. I made all the payments with out any issues.

                                  But last month is my payment due date i.e. 26 oct 18 and total bill was ₹ 13979, Which have already paid with complete total due amount on 28 oct . when i see the current statement, they charged penalty under auto debit return fee and [protected]@18% of ₹ 450+81.
                                  When I complaint to customer care executive they said It is wrongly deducted but refund can' t done as there is no such policy.
                                  This time I feel cheated despite timely deposit my bills.I have been using icici as my salary account but i feel like they are charging wrongly and rven the customer care executive taking my complaint keeping me on hold and later disconnecting the call it almost took 1+ hour to talk to them this is very unprofessional of them
                                  Please intervene in this matter and get my hard earned money refunded. SR[protected]
                                  Thank you.
                                  ICICI Bank customer support has been notified about the posted complaint.
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                                    Naresh Yns
                                    from Namagiripettai, Tamil Nadu
                                    Nov 23, 2018
                                    Resolved
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                                    Resolved

                                    Address: Chennai, Tamil Nadu, 60015

                                    Am an icici bank customer. This month ecsrtnchg charged 472 rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount. My email id is yns. [protected]@gmail.com
                                    Dec 24, 2018
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Nov 23, 2018
                                    ICICI Bank Customer Care's response
                                    Dear Naresh,

                                    Our official will get in touch with you. We appreciate your patience.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      S
                                      Santhoshysb
                                      from Ernakulam, Kerala
                                      Nov 23, 2018
                                      Resolved
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                                      Resolved

                                      Address: Palakkad, Kerala, 678004
                                      Website: [email protected]

                                      To,
                                      The chief branch manager
                                      Icici bank
                                      Main branch

                                      Subject: charge dispute "refund never processed"

                                      Dear sir,
                                      I have cancelled on order (One plus 6 refurbished) from amazon on[protected]. Payment done by icici credit card ([protected]) through emi 24 months. I received confirmation mail from amazon
                                      A refund of 26499 rupees was successfully processed on[protected] to my account. This amount should have been credited to my icici account, but i have not received the refund till now.

                                      I have called the icici bank of india customer service and also emailed all the details many times including the unique transaction reference refund number [protected] but nobody has replied or resolved the problem. No action is being taken

                                      I have confirmed with amazon and they have successfully processed the refund

                                      Kindly go through the charge dispute emails, locate the pending refund and follow the path back to amazon's payment processor to locate the refund.
                                      Dec 24, 2018
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Nov 23, 2018
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      We regret the inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                      Regards,
                                      ICICI Bank Customer Service Team
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                                        M
                                        Munaf Ketlin
                                        from Anand, Gujarat
                                        Nov 23, 2018
                                        Resolved
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                                        Resolved

                                        Address: Anand, Gujarat, 388001
                                        Website: Ketlin kelawala store is my office address, and the card holder 'MAHAMMADSADIK BHAI S VHORA&quo

                                        Ketlin kelawala store is my office address, and the card holder 'mahammadsadik bhai s vhora" does not belong to my office neither hv any relation with same. I expect for an explanation from the bank and if card holder have submitted any address proof regarding our office address please inform us about it as soon as possible. Hoping for an immediate action.
                                        My contact no.[protected]
                                        Dec 24, 2018
                                        Complaint marked as Resolved 
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Nov 23, 2018
                                        ICICI Bank Customer Care's response
                                        Dear Customer,

                                        We regret the inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                        Regards,
                                        ICICI Bank Customer Service Team
                                        Helpful
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