ICICI Bank Complaints & Reviews

We had women savings account since 4 years. As per the norm, we need to have one rd running to convert this as zero balance account. However, rules have changed, no notification has been sent (No communication)
Now as per bank one need maintain min 10000 inr as balance failing which mab charges will be debited to account. Now we had noticed that there are charges debited but no notification via email or sms (No communication)
After enquiry with cc, we have been asked to visit branch, when visited bank staff including manager has no clue on this product and he said that min rd value has been increased (Just to send us away). But when insisted further about no communication to customers, they just argued that communication has been sent and he cannot give any details. Again, they asked to to contact customer care and no help can be offered. That means banks can change policies without intimating to customers and start debiting from their accounts. This icici bank cannot be trusted.

Alert @ icicibank.com
7:28 pm (25 minutes ago)
To me

Dear customer,

Greetings from icici bank.

A purchase of inr 50.00 has been made using your debit card linked to icici bank account xx2548 on 22-nov-18. Info: vin*google *ser.

The available balance in your account is inr *.97.

In case you have not done this transaction, please call on [protected].

Never share your card number, cvv, pin, otp, internet banking user id, password or urn with anyone, even if the caller claims to be a bank employee. Sharing these details can lead to unauthorised access to your account.

Looking forward to more opportunities to be of service to you.

Sincerely,

Customer service team
Icici bank limited

This is a system-generated e-mail. Please do not reply to this e-mail.

Dear icici bank,

Few days ago i got a call from icici bank representative to offer a credit card. I am salaried person and after checking everything they told me that i am eligible to get a credit card. Then i applied and shared them all my documents.

But now i got a mail saying that 'application rejeted'.

If you are unable to provide or if i am not eligible then why you called me and collected documents? Is that the way you serve a customer? This is really irritating and unexpected. Why are you wasting our time?

Seriously, in future i will never accept credit card from your bank.

— soni

Today (22/11/2018) i got bad experience with icici bank, sector-48 noida branch,

Current branch manager is not good, his response and behavior is very bad
He is shouting on me or even he is shouting on one lady employee who was replying me on my query and as per her suggestion i moved toward manger cabin and asked for submitting check book request form,
Even he did not understand my concern, i was confused about form,
But he did not reply or shouting me with bad words,

Please accept this as complaint and take action on branch manager
If possible so please check today video.

I'll not interest and recommended to use icici bank this (Sector 48, noida) branch services.

Respected sir
Jay jinendra

My self yogesh parmar (Jain) i am from ahmedabad last somedays me my family member facing fear to icici cc and loan department criminals they came home spoke any word who not listed any persones my sons my mother my wife anybody fear they told them we can do anything anywhere anytime last 1 months it's too much all home my wife spoke anything i am too tied by them i have to suicide they all responsible i get name and mobile number below this kind work i can't tresh in more bcoz i diabetes peasant and sugar too high so please help me i have to pay i told all give some time but those have not understood.

I hope so you all help me i harmful request you please please please sir
Mr. Shukla and mr. Hars
+91-[protected]
+91-[protected]
Rupen parekh
+91-[protected]

I think all have been history [censored]er bcoz they not fears in law and orders

Your truly
Yogesh parmar (Jain)
+91-[protected]
[protected]@gmail.com

I am a customer of icici bank over 10years and more i hold a account with the bank an ongoing personal loan and a credit card. I have to pay a minimum due of rs 4100 which has been late by just a month, i answered the call of the executive on 15th nov and gave them a date to be collecting the amount which was on 17th november. On 22nd nov morning a manager called sushil shinde called me 4 times as i was busy i couldn’t answer the call he than started msgng me in a very abrupt manner on whatsapp so later i called him back to which he started shouting at me and speaking ill and disrespectful statements with a lot of profanity and foul language, and started forcing me to pay the amount at that point where as i was at work so he send a person to my resident without informing me and stay harassing my old mother at my resident who’s a heart patient which is not done. I then called him back
And then asked him i need an apology to what comments he has passed to which he denies. So i told him a simple thing is until i don’t get an apology i will not do any payments, he started shouting and howling and started threatening me to which i just hung up the call.
For such a act for such a small amount i will soon discontinue and withdraw all my and family accounts with icici and i will take it way beyond and legal if i don’t get a call from a senior head or someone responsible for your employees act. I have all the msgs he has sent me which i will put it up as a evidence if required.
I will go ahead and do whatever it takes me to do if i don’t get a prompt reply.
It’s very very sad to see such a reputed bank having such people talk rubbish we all belong to respected families and also know the way to speak to a customer.
‪i am eagerly waiting for a response over this disgusting behavioral issue from icici ‬
The person who has been calling me sushil shinde ‭‪+[protected]‬‬

This is to bring to your notice that while using the debit card provided by the branch for online transactions it demands grid authentication for a security measure. I checked and typed the numbers with carefulness but it showed me an error message stating the numbers you entered doesn't match.
Even on cross-checking, i didn't find any mistake from my side.
I reported this issue to your branch in gurugram sector 17, they also faced the same problem and asked me to submit 500 rupees for the new debit card.
I didn't find it logical for paying for the blunder caused by the bank itself.
Kindly solve my issue otherwise, i have to look for an alternative bank as a possible solution.

Dear sir/madam. Yesterday maine complain kare thi ki apke staff blackmail kar rahe hai alag alag tarike se karte hai aj to apke do staff mr chakravarti or unke sath ek staff tha usne road me rok kar publicaly warning di ki agar ap aapni complain vapis nahi lege to apko or apki wife ko bahut problem hogi unofficial. Ab to apke staff damki dene lage hai agar ab ap koi serious action nahi lete priya sharma or chatravarti, rohit ke against ko mujhe legaly court or media me jana padega apka pure senior staff gautam singh or amit singh ye dono staff ko bachane me lage hai mujhe lagta hai kahi apke kaha koi bada scandle ho raha hai isliye apke senior koi interest nahi lete ab ye apka decision hai ap kya kare but me do din me ye news media me de duga. Kyu ki ab apke bank staff gunda gardi pe utar gaye hai agar meri family ko koi nuksan hota hai uske pure jimedar icici bank hoga kindly take serious action regards - dheeraj choudha

Raz*razorpay software p bengaluru — about credit card transaction dt.15/07/2018 of rupees 551.50

I have not don any transaction with razorpay software p bengalure in
My credit card dt.[protected] of rupees 42, 000/- please take action how i will get refund. I have not don any transaction with this company in my life. And have not know any things about this company. Also i have not received any massage in my registred mobile while transaction don on 16/11/2018 or later. So take necessary action and information to refund my rupee 42, 000 (Forty two thousand)

I received a text that a sum of rs. 1399/- has been deducted from my debit card account to one assist plan. And it has been done so without my consent or permission. Seriously, i don't need any such plan. I am really really seeking ways to deactivate it and refund my money. I did share my concern with your representative. But nothing has been done yet. Please deactivate this one assist plan and refund my money asap. Otherwise i will discontinue all services from icici bank.

Name - gazi rohman
Add - dhubri, assam
Mobile no.-[protected]
Email-gazi. [protected]@gmail.com
Name of bank - icici bank, dhubr branch
Account no.[protected]
Ifsc code-icic0001322
Date of deduction -03/11/2018

Day by day the services that icici bank is providing is going worst, feel like its useless to have an account in ur company because waiting for 2-3 hrs to just deposit the money is waste their is only one lady who collects the money in the cash counter even the senior citizens are waiting for 2-3 hrs itself nobody is concerned about anything. Even if some customers are requesting on the continuous basis for increasing the cash counters nobody is listening and taking the action and each and everyday their is a fighting that is going on for cash counter or the atm as the atm are also not working properly i[censored] people cannot handle it then why did u show case you branch here?? The other boy doesn’t collect the cash he is doing work which is to be done later on... Are we people stupid’s here to wait for such long time. Nobody cares here bf when ever the customer gets angry and scream on them they shout them back as they rule the bank the strict action has to be taken on this branch!!!

I have a demat account in icici bank. When i checked my bank transactions and i found that there is one debit transaction 'in[protected] dp chgs till sep-18' — inr 826'. When i created the demat account, i was not told about the dp charges, it was told me by the icici representative that it is free of cost and it will never be charged and also i did not get any message alert in my mobile which is registered with mobile banking with icici. My icici account number is[protected]. This is completely unacceptable and please refund my amount. My phone number is protected.

Sir/mam,
Icici leaned my account without any pre info. I am ready to settle my outstanding as i am requsting you to deduct my minimum due right now and restart my account than i will pay rest of the outstanding bill in monthly process.
Than if i will be not able to pay my mnthly installment than u will lean my account i will have no issue in that but now leaning my account without any info is not right.
Please solve my issue its very urgent for me.

My imobile app is not working since the day 1 i have started using their services. Everytime i click on the proceed option, a page arrives which says that activate imobile and the procedure is given that you will have to call customer care and when i am dialing customer care no. It doesn't even connects. I have tried several customer care no but the computer ask to confirm card no. First and when i enter card no they say that it is not valid while i have paid money from that card so many times.

Respected sir/madam,

I'm writing this mail regarding my credit card outstanding. My credit cards ending with XX0002 is having total outstanding of Rs.28, 290 and another credit card ending with XX6008 is having total outstanding of Rs. 20, 759.

This is to inform that me and my family has been fallen under a very hard financial situation in recent time due to some crisis. And in addition i lost my job as a result i'm unemployed since more than 11 months now. As a only earning member my family is surviving on the very edge basis.

I want settlement, as i can pay around 25-28% of the outstanding as i'm not in the position to pay full. I have suggested the recovery team also on the same.

However the field collection team and one of the lady from recovery department using very abusive language by calling and coming at my residence address. And they are threatening us that they will ask and pressurized my neighbors to collect the money from them which is very unethical practice. They are threatening the ladies in my house in my absence. Because of privacy i cannot write her name and number on this forum. Because of them my family has been mentally disturbed and may file fir to police station by taking legal action. Just because my family is in hard situation they are not taking any legal action. However it doesn't mean they will not do same.

I'm requesting to please do one time settlement of the same as i cannot afford more than 30% amount of the outstanding.

If you're ready for settlement then i'll be able to do same by borrowing some fund from my friends or relatives in week time. Kindly let me know.

Thanks,
Akshay P

I made a transaction (Rs. 3195) in flipkart on 10th nov 2018 and cancelled it on the same day, flipkart has processed the refund immediately and i was told i would be getting my refund by 13th nov. It is 21st nov today and i have not received my refund yet. The customer care ivr does'nt connect me to a executive for my problem to be resolved.
I visited gachibowli icici branch in hyderabad and they said they cant help with anything and i should contact flipkart.

Pl provide my refund asap.

Without my consent, rs. 2000 has been deducted from my account on 18/11/2018 to 'dr. Tran for funding a/c[protected].
I have never subscribed to any policy, however, this deduction has been done by icici. I want my money back and also want to get unsubscribed from any additional policy and don't want to face these deductions in future. Kindly help me in this regard as soon as possible.
This reduction to dr. Tran for funding a/c[protected] is a clear case of fraud and banking norms are not being followed. This is unlawful and making me distrust icici bank for future banking activities.

ICICI Customer care,

I am writing this email as I am really having a bad time because of YOU.
I got cheated by one of YOUR representative and completely misguided to purchase your Credit Card. I will explain my scenario as below:

On the morning of October 16, 2018, I received call from your representative Mr. Ganesh ( +[protected]. Though I am already using HDFC and CITI Credit Cards, he gave me below three reasons to opt for ICICI Credit Card :

1. He said the card is completely free for next 5 years.
2. He said there will be 5 years of Heath Insurance cover of 5 Lacs for me & my family for free of cost. No need to pay any premium for next 5 years. Health Insurance will be from ICICI Lombard. Once I purchased the Credit card, Health Insurance people from ICICI Lombard will call me & will get all my details.
3. He said due to Diwali Festival, ICICI is offering flat discount of 3K on purchase of any 5K. This will be applicable on purchase of clothing/ garments.

Based on above promises, I decided to go ahead with your card. But when I received the Credit Card, I came to know that I have been completely cheated by the YOUR company and YOUR fraudster. None of above promise was true. When I tried to contact Mr. Ganesh ( The CHEATER), incoming calls to his phones are barred. This is a fine way to run away. He is not at all reachable now.

Now I want you to take a strong action against Mr. Ganesh for cheating me. Because of him I am really frustrated. Though I already have two Credit Cards, I opted YOUR Card only for getting above false benefits.

I am not at all interested to use your card now. Let me know how to lodge complaint against this fraud and deactivate my card without paying any charges. I was interested to purchase ICICI Lombard heath insurance, but due to this cheating I will never purchase any product of YOURS henceforth.

I know that you will read my email and will just ignore it. I ma confident that no one from ICICI will help me and will bypass responsibilities. I found myself very pity while writing this email as I got trapped into YOUR trap unknowingly.

Can i expect a response from so called Customer Care ??

regards,
Swapnil

I purchased Amazon gift voucher using the imobile application. I didn't get the voucher nor money was credited back to my account. I have mailed and called customer care many times.

They asked me to contact merchant but Amazon has asked me to contact them back and ask them to dispute the transaction. Still no step has been taken by ICICI.

After so many emails and calls also they have not disputed the transaction.

They are just transferring my request from one executive to another. Still it had not been looked so far.

Around 6 months back I was offered a credit card from ICICI bank. At the time of application I was told that it would be a lifetime free card without any joining or annual charges. Later I was asked to pay a joining fee of INR 500 after which I called their customer care and asked them to deactivate my card. They told me that there was nothing to worry about and they would replace my card with another card for which I wouldn't have to pay anything. Now the scene is they didn't send any replacement card and every month they kept me sending card statement which I didn't pay and it kept on accumulating. Now the total due amount is ~ INR 5700 with penalties and late fines. I have not made even a single transaction till date and I'm being asked to pay 5700 INR that too when I called customer care and asked to close my card just after one month of joining.
I have started getting calls from their debt recovery team almost everyday and they speak in abusive language which is completely unprofessional.