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ICICI Bank Complaints & Reviews

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Updated: Dec 13, 2025
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ICICI Bank reviews & complaints page 542

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C
CA HELP
from New Delhi, Delhi
Sep 10, 2018
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Address: New Delhi, Delhi, 110085

I did a payment from canara bank to school of open learning (Sol) for admission through eazypay as on 13th aug of rs. 3, 530.
The amount has been deducted from my account but not remmitted to the sol.
When i filed a complaint in my bank they replied that the transaction was successful.
Transaction details are :
Citruspay-[protected]
Date : 13th aug
Amount : rs. 3, 530.00
Sol admission barcode :[protected]
Student name : sateesh kumar
ICICI Bank customer support has been notified about the posted complaint.
I will try online phone recharge by upi bt not recharge my phone and deduceted amount for my bank a/c no-[protected] sbi branch .
and trancation by is indiaideas.icici transcation id[protected]
so please for refund my amount.
In below 3 Gift card decline pls kindaly suggest
[protected]
[protected]
[protected]
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    srinu_ktgr
    Sep 10, 2018
    Resolved
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    Resolved

    I have also retrieved the detailed statement from previous years for icici bank and they automatically activated this plan and deducted yearly from[protected] from my saving a/c. Without my permission. The following details as

    My a/c number:[protected]

    Date of incident: 04-sep-2017
    Rs 1899/-
    One assits id: sr[protected]

    Date of incident: 01-sep-2016
    Rs 1799/-
    One assits id: sr[protected]

    Date of incident: 29-sep-2015
    Rs 1799/-
    One assits id: sr[protected]

    Date of incident: 29-sep-2014
    Rs 1799/-
    One assits id:[protected] new

    I don't need this plan actually. Please deactivate this plan and refund my money asap

    Make sure to deactivate this plan asap.

    . Thanks!
    Srinivas kotagiri
    Oct 24, 2018
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Sep 10, 2018
    ICICI Bank Customer Care's response
    Dear Srinivas kotagiri,

    We regret the inconvenience caused. Our official will get in touch with you.

    Regards,
    ICICI Bank Customer Service Team
    Hi Srinivas,

    We're sorry for the inconvenience caused. Please be informed, your membership cancellation is in process vide service request number 3516419. However, you are not entitled for any refund, as you need to cancel membership within 30 days of subscription.

    Regards,

    Devendra,

    OneAssist, Social Media Team.
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      J
      Janiwin
      from Mumbai, Maharashtra
      Sep 10, 2018
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      Address: Chennai, Tamil Nadu, 600100
      Website: indian consumer compliant forum

      Yesterday i have fund transfer from my mobile wrongly account number mismatched by add payee kindly request you bank people refund the amount to my saving bank account
      Transections numbers and time and date as follows
      1.[protected] time 21;08;33 amount rs.4000/-
      2.[protected] time 11;11;43 amount rs.1500/-

      Karur vysya bank mayiladuthurai gurumoorthy account

      Hence i kindly request you verify the transection return the amount to my bank account my bank account icici bank sholinganallur branch[protected] mobile number [protected] [protected]@gmail.com
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Sep 10, 2018
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
      Sep 15, 2018
      Updated by Janiwin
      Thank you sir
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        K
        kp4791
        from Bengaluru, Karnataka
        Sep 10, 2018
        Resolved
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        Resolved

        Address: Bangalore, Karnataka, 560035

        I have been charged rs 47.64 (Surcharge dt:26/12/17 mcc 5541 47.64) for using my debit to pay fuel worth of rs 4037 from shell petrol pump, kasavanahalli, bangalore by icici bank. I do not understand on what account this surcharge is charged. As per the government declared policy, at no point should the consumers be burdened with the mdr charges. These ought be shared between the banks, the oil companies and the fuel station outlets.

        Quoting the state of the union minister dharmendra pradhanbelow

        "banks and oil marketing companies (Omcs) will bear any burden of merchant discount rates (Mdr) on card transactions at petrol pumps.

        Consumers will not be burdened with merchant discount rate (Mdr). Retail outlets (Petrol pumps) will also be kept out of its purview. Now it is between banks and omcs how they share it"
        Oct 15, 2018
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Sep 10, 2018
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5c1ep) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          R
          ritesh1341
          from Kolhapur, Maharashtra
          Sep 10, 2018
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          Address: Nagpur, Maharashtra, 440008

          I want to change my credit card email address because it shows me wrong email address when i get statement alert from icici band. And i try to solve the problem through customercare but it doesnt work. So please kindy solve this problem. And my credit card statement are not shown to me right. I want to reissue my credit card because it has been block. Please give me assistance
          Oct 17, 2018
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Sep 10, 2018
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5c1eo) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            K
            Kamal Mirani
            from Vadodara, Gujarat
            Sep 9, 2018
            Resolved
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            Address: Rajkot, Gujarat, 360005

            I have applied credit card [[protected]] in 2005, which i have never used, & still laying in welcome letter as it is.. Refer the photo attached here with. But surprisingly an insurance policy has been issued through fraud telecalling & rs.26288 has been charged against my credit card. Which harming my cibil score. Pls remove my name from defaulter name.
            +1 photos
            Oct 11, 2018
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Sep 10, 2018
            ICICI Bank Customer Care's response
            Dear Kamal Mirani,

            We regret the inconvenience caused. Our official will get in touch with you.

            Regards,
            ICICI Bank Customer Service Team
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              K
              Karthikponnuri
              from Hyderabad, Telangana
              Sep 9, 2018
              Resolved
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              Address: Hyderabad, Telangana, 500016

              Hi,

              I have been charges with ₹ 413/- for ecs return charges in my icici account. I have an emi which has to be debited on 5th september. I was not having sufficient funds in my account so on the same day i have deposited the required amount. But i got a message that there were insufficient funds in my account and the emi transaction didn’t go through. Can you please look into this?

              Thanks,
              Karthik
              [protected]
              Oct 10, 2018
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Sep 09, 2018
              ICICI Bank Customer Care's response
              Dear Karthik,

              We have made a note of your concern. Our official will get in touch with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team
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                B
                banu praskash
                from Hosur, Tamil Nadu
                Sep 8, 2018
                Resolved
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                Resolved

                list of merchandise where multi wallet card for meal pass works

                Address: Bangalore, Karnataka, 560079

                I am banuprakash my company has given me a multi wallet card. But it is not working in any of the merchandise.
                Where ever i give this card they say no balance in the card.

                I fell very bad infront of other customers in the shop.

                In website i searched for a list of merchandise in bangalore where multi wallet card works but i didn't find.

                I am finding it very difficult to use this card.br...
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                A
                Ankit Dhanuka
                from Anand, Gujarat
                Sep 8, 2018
                Resolved
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                Resolved

                credit card sameer khurana

                Address: Mumbai City, Maharashtra, 400001

                Sameer khurana called me from +[protected] claiming he is icici bank employee and that a lifetime free ferrari credit card has been sanctioned based for me based on an earlier request. Thereafter sent a representative and collected signed copies of pan card, aadhar card and salary slip and business card. I also received a verification call from icici bank. No response after this. I think. Documents are being misused....
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                S
                sudhir kumar pradhan
                from Bhubaneshwar, Odisha
                Sep 8, 2018
                Resolved
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                Resolved

                Address: 753011

                I have one icic only vimal vastalaya money multiplier bond private placement series r/bpn/99/1. Placement value per bond 1, 000 & issue date is 01.07.1999 redemption date is 01.01.2018. Bond holder no is 0000001 certificate no is 1268. How i get my maturity amount.

                My email id - [protected]@gmail.com
                Plz contact me through this emil id
                Thanking you
                Sudhir pradhan.
                +1 photos
                Oct 10, 2018
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Sep 09, 2018
                ICICI Bank Customer Care's response
                Dear sudhir kumar pradhan,

                We have made a note of your concern. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
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                  S
                  srikant554
                  from Gurgaon, Haryana
                  Sep 8, 2018
                  Resolved
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                  I have got a message today saying "dear customer, your nach mandate for ava lifestyle products and services p l has been declined due to reason - data mismatch with image - amount on 07-sep-18. Please contact the biller where you had submitted the mandate."

                  I have not created any such request, then why am i getting this message and that too from company authorized email address?
                  Oct 9, 2018
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Sep 08, 2018
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
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                    A
                    Abhishek Shenoy
                    from Mumbai, Maharashtra
                    Sep 7, 2018
                    Resolved
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                    Resolved

                    Address: Raigad, Maharashtra, 410218
                    Website: uaao

                    There is an atm constructed on ground floor of our building kl-5, bldg. No.1, room no.9, sector 3e, kalamboli, which is a residential flat... Not a commercial zone where any commercial setup can be done, it is constructed illegally using fake support and noc... Please note that due to the atm the residents of the building are facing difficulties in moving around or sitting as there is always people queing up for cash, now also there is a food counter which will attract more people... Kindly provide a solution and help us out... The owner of the flat is adamant on not shutting down and threatens us with dire consequences using political clout... Now our only hope rests on the bank running this atm to help us out
                    Oct 9, 2018
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Sep 07, 2018
                    ICICI Bank Customer Care's response
                    Dear Abhishek Shenoy,

                    We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5buf3) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      M
                      Mahtab.khan
                      from Gonda, Uttar Pradesh
                      Sep 7, 2018
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                      Address: Allahabad, Uttar Pradesh, 211016

                      To,
                      The manager,
                      Icici bank ltd,
                      Allahabad,
                      Dear sir/madam,
                      I, mahtab alam khan, having account no.[protected], by my name in your branch want to say that on 1september-18. I made an imps of amount 10000/- to the account no[protected], which was wrongly done. Kindly see to matter and revert the amount asap.. Because it's long overdue...
                      Transaction no/remarks
                      Bil/[protected]/atul bhai/nsp
                      Amount-10000/-
                      Correct account no[protected].
                      Looking forward for your kind cooperation..
                      Thanking you..
                      Mahtab alam khan
                      M-[protected]
                      +1 photos
                      ICICI Bank customer support has been notified about the posted complaint.
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                        D
                        Dhanyaret
                        from Mumbai, Maharashtra
                        Sep 7, 2018
                        Resolved
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                        Resolved

                        Address: Mumbai City, Maharashtra, 400068

                        There has been a transaction of Rs. 29200 instead of Rs.292 at a pharmacy on[protected] which was wrongly done by the merchant. He immediately gave me the void sale receipt for that transaction and told that in maximum 48 hours the amount will be refunded into my account. But after 48 hours amount was not credited. Then I raised the complaint with icici bank executive who asked me to wait for 7 to 16 days. This is ridiculous. I have my loan dues coming by[protected]. How will I pay. Who is responsible for this delay and why.I dint expect such a casual approach from icici bank.
                        +1 photos
                        Oct 17, 2018
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Sep 07, 2018
                        ICICI Bank Customer Care's response
                        Dear Dhanyaret,

                        We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5bte1) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          C
                          Clifford d'souza
                          from Shrigonda, Maharashtra
                          Sep 7, 2018
                          Resolved
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                          Resolved

                          Address: Mumbai City, Maharashtra

                          Hi,

                          Clifford here, i had transferred a sum of rs 5000/- to icici bank ac holder manish kumar from my dcb account on 15th aug 2018, since there was a mismtach between beneficiary name and account number the amount wasnt taken into the icici account but kept on hold. The fund has not yet been sent back nor credited to manish kumar's account. Manish asked a guy named anup from the zaveri bazar, mumbai branch about returning the funds, initially he confirmed the funds have been returned, last week he said funds have not yet been sent out, which is highly unethical.
                          I am really frustrated and unable to understand the level of service icici bank is offering to its customers, multiple followups arent working and bank is using my funds for nearly a month now for their profits. Need someone with some level of responsibility in icici bank who can help.

                          Details of transaction below-
                          Your dcb account number 094xxxxxxx1502 is debited with inr 5000.00 on account of fund transferred via neft to mohd display stand c. Kindly note the transaction reference number is dcblh[protected] dt:[protected]:37:47 am ist.
                          Oct 8, 2018
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Sep 07, 2018
                          ICICI Bank Customer Care's response
                          Dear Clifford d'souza,

                          We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5bte3) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
                          I am Sonadevi Pandey.There is a deduction of INR 826 (DMC/[protected] DP CHGS TILL JUL-18) without any notification. There is no maintenance charges informed by ICICI bank regarding dmat account. This is really trust broken action by ICICI bank.
                          Request you to please refund my money immediately.

                          Regards,
                          Sonadevi
                          ICICI Bank Customer Care's response, Sep 8, 2018
                          Verified Support
                          Dear Sonadevi,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a5bte3_aaaa) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            Y
                            Yashaswini Ch
                            from Tanuku, Andhra Pradesh
                            Sep 7, 2018
                            Resolved
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                            Resolved

                            Address: Hyderabad, Telangana

                            Dear sir/madam,

                            I have depoisted an amount of rupees 8000/- in a/c no of[protected],
                            Instead i have to send money to[protected]Acc belongs to pendam shiva kumar, madhapur branch)

                            I have deposited money from my account in canara bank of a/c no:[protected]Chilumuru yashaswini, dilsukhnagar)
                            Through net banking of reference number:[protected] on 31st august 2018.
                            I have attached documents please go through them,

                            I have contacted your bank in madhapur branch so many times. They couldn't help me.
                            Either side of the banks are not responding.

                            Please go through my problem and revert soon.

                            Yours sincerely,
                            Ch. Yashaswini
                            Ph. No [protected]
                            +2 photos
                            Oct 8, 2018
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Sep 07, 2018
                            ICICI Bank Customer Care's response
                            Dear Yashaswini Ch,

                            We regret the inconvenience caused. Our official will get in touch with you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              C
                              from Ahmedabad, Gujarat
                              Sep 7, 2018
                              Resolved
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                              Resolved

                              Website: icicibank.com

                              Hi team,

                              I made a payment for my credit card on 14 aug 2018, but the amount got
                              Transferred to my credit card account on 23 aug 2018 and i have been
                              Charged with the late payment fees for no fault of mine. It's the fault
                              Of bank and why should the customer suffer because of the same. Request
                              You to please reverse my late payment charges as i don't want to pay the
                              Charges as there is no fault from my end.

                              I am using this card from past 10 years and never ever faced this kind of
                              Issues. Please find the details and my bank statement attached

                              Credit card no: [protected]

                              Mode of payment : axis bank mobile application
                              Date of transaction : 14/08/2018

                              Other bank account number : [protected]

                              Name of the other bank : axis bank

                              Payment amount : 78350

                              Transaction no : gpodco836008
                              Oct 9, 2018
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Sep 08, 2018
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5btdy) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
                              Hi, we are here to help ! Please DM us the card number and we will get back shortly.
                              Regards, Team Axis Bank
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                                R
                                R Akhi S
                                from Hyderabad, Telangana
                                Sep 6, 2018
                                Resolved
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                                Resolved

                                Address: Hyderabad, Telangana

                                Am an icici bank customer. Today[protected] ecsrtnchg charged 413, 412, 411, 409 rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount. My email id is [protected]@gmail.com
                                +1 photos
                                Oct 11, 2018
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Sep 07, 2018
                                ICICI Bank Customer Care's response
                                Dear R Akhi S,

                                We regret the inconvenience caused. Our official will get in touch with you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  k.raviteja
                                  from Khammam, Telangana
                                  Sep 6, 2018
                                  Resolved
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                                  Resolved

                                  refund of extra amount paid towards credit card

                                  Team,

                                  I have made a payment of 19445.10 on 30th August (where my due date was 2nd Sep) but I was displayed an error message saying "Transaction failed" with no reference numbers generated. But the amount was debited from the account.

                                  I immediately called the customer care (and waited for 20 minutes before someone responded) and explained the whole situation to them. Then the representative assured that I'd get...
                                  +2 photos
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                                  Vinodky
                                  from Chennai, Tamil Nadu
                                  Sep 6, 2018
                                  Resolved
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                                  Resolved

                                  Address: 560102

                                  I have not been icici credit card for a few years. I had requested icici that this card be cancelled last year as well. This year they again charged me rs 2049 when i don't physically have the card & i did not authorize any transactions. They have been following up for payment & threatening me for payment.
                                  I want to know how they can charge my card without my authorization? Even if they did - as a consumer should they not give me full details of the charge incurred? They have no business to call me & threaten me for payment.
                                  Oct 7, 2018
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Sep 06, 2018
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5brjp) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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