ICICI Bank Complaints & Reviews

Dear friends,
Just wanted to inform everybody that icici fastag is playing a big game by charging access charges than what is fixed by govt. I crossed dappar toll plaza on 1/9/2018 in my vehicle and my account balance was debited ₹ 40/- for one way though the one way charges fixed by govt is ₹35/-. Whereas they sell the fastag by offering discount.

Date of incident : 2nd sep 2018

I also received call from icici bank and they just given information about one assist plan after than they automatically activated this plan and deducted rs-1899/- from my saving a/c. Without my permission. I don't need this plan actually. Please deactivate this plan and refund my money asap

My a/c number:[protected]
One assist id number: sr[protected]

Make sure to deactivate this plan asap, if not..
. Thanks!
Srinivas kotagiri

On date 2/sep/2018, time 2.55pm, a sunday, i received an sms stating a purchase was made to the tune of inr 13086 of a titan product using my debit card. I was shocked since the card in question was my icici debit card. I have not used this card for any kind of transaction at any outlet for more than six years now. And here is a transaction of 13086 inr. I approached the icici bank and gave the complaint. The response from the bank authorities was really shocking. They said: "you must have given away the number of your card and the three digit code behind to someone and they must have used it."
I said i had never ever taken out my card for last so many years. They only had one thing to say.
1. We shall destroy this card and give you a new one. Pay inr 500 for the reissue of the new card.
2. We will take a look at this and get back to you after 50 days. When asked if i will get my money back, they say no guarantee.

My question is: you give us card, you give us internet banking facility and everything else and call it safe. And now, such a fraudulent transaction happens and you only say it is my mistake for having the card in my purse. How safe is my money with you?
Point two: the card was destroyed. I lost the money because in the first place i took the card from you and now i must pay for that new card too? And inr 500??

Please tell me one day, wil you tell me, "you kept your money outside your house, in a bank owned by someone else. How could you expect your money to be safe?"
This is a real nightmare. I want to pull out all my money from all banks now... But what about the government asking people to deposit all their money in banks???
And have only digital transactions??? With such state of art security in place???

My account is salary account. But from last april deducting smab charges.
Still its deducting smab charges every month.

Already i am fed up with there service. Years back i logged complaint about new payee registration not allowed on my account that also not resolved.

Following are the details of deduction.

Transaction remarks withdrawal amount (Inr) balance (Inr)
Smab chgs apr18 426 3, 036.73
Sgst[protected] 38.34 2, 998.39
Cgst[protected] 38.34 2, 960.05
Smab chgs may18 426 2, 534.05
Sgst[protected] 38.34 2, 495.71
Cgst[protected] 38.34 2, 457.37
Smab chgs jun18 457 2, 029.37
Sgst[protected] 41.13 1, 988.24
Cgst[protected] 41.13 1, 947.11

I recharged my jio number through paytm on 30th of august 2018. Although the amount of rs 349 was deducted from my bank account (Through upi [protected]@icici), but the recharged has not been done neither the amount was refunded.

Kindly please return my amount as soon as possible.

[protected]@gmail.com

I have also attached the transaction screenshot.

Hi all,

I am not happy with some icici deduction policy. I am using icici since last 6-7 years and services are good but some time it makes me disappoint. Yesterday from my account 2 times in a same day atmdec chg has been deducted..

So, there should not be deduct these type of additional or illegal charges. I didn't know why this amount has been deducted but after searching on the internet, i found this was deducted for failed transaction. After getting this message i really irritated more and try to complaint.

My deduction details are..

Atmdec chg/[protected]/5878+gst

Atmdec chg/[protected]/5878+gst

Dear ICICI, How can you deduct money from my account without notifying me? Today i was just checking transactions of my account and found that Rs 654/- & 51/- & 32/- has been deducted from my account towards IN[protected] DP CHGS TILL JUL-18. At the time of opening demat account you guys have mentioned clearly that there are no charges for demat account and it is absolutely free.

Request you to kindly return my money back. I am loosing trust on icici bank whether my money is safe here or not.

Need action on priority.

Regards,
Shyam

Amount of rs.15000 debited but not credited into the payees account.
I sent rs. 15000 amount twice using upi in icici mobile app. The following are showing in statement.

1) rs.15000 - upi reference number[protected]
2) rs.15000 - upi reference number[protected]

But the payee got only rs.15000 once. Since total of rs.30000 is debited but only rs.15000 is credited into payee's account, i want icici to immediately look into this and solve the issue soon.

I want to refund the amount soon.

I had lost the previous card without wave facility but with password protected smart chip card fully safe even it's lost.

By mistake, i had lost that card on my travel, i had requested icici team to block that lost card and to issue the replacement card. Icici team offered me the upgraded paywave card and i have got the paywave card in my hand

Immediately on the receipt of the card yesterday i had tested the functioning of the new card with a swipe of one rupee (Re1/-). I was expecting the swipe machine to prompt the transaction pin but to my utter surprise, i heard a beep sound and got the transaction slip out of the swiping machine. Later i learnt that the swiping machine was fully upgraded and the new card what i have received was with paywave facility and not prompting the password up to a certain value of transaction limit or up a certain number transactions. (I learnt this from the customercare when i had called yesterday on 1st sep 2018)

Later i had called the customer care. The executive was trying to convince me with vague reasons. Later he asked me to wait online till he connects his manager to get online to convince me. But icici team does have answer to my questions as stated here below.

What is the safety you can assure up to allowed wave limit or allowed number of wave transactions. If the paywave limit is say rs, 2, 000/= there is no safety for the money up to 2, 000/=. If i have lost the card and the stranger gets the card in his card, there is a chance for him to use the card against the purchases up to the tune of allowed paywave limit if he approaches the seller where the upgraded swipe machine is installed. (Presume that i have not used the card in that month but lost the card).

I expect icici team to disclose &to clarify me the allowed number & allowed value of paywave transactions in a month.

When the paywave facility is supported by the safety measures like bio metrical impressions or any otp validation or password prompt features then it is privilege, otherwise damages the customer.

I expect icici credit cards team heads to review the telephone interactions done on 1st sep 2018 between 2:45pm to 3:45pm.

Icici bank is proclaiming in it's advertisement, the guarantee of safe banking. With a safe banking stamp. Now please clarify me, what is safety the bank can assure in using the paywave card.

I request icici team to issue the latest upgraded smart chip card but without paywave facility. Card. The card should enable me to withdraw cash also from the atms along the pin based swiping facility for purchases. If required the icici credit cards team may block the present card for the purpose of the re-issue of the new credit card.

As i have checked my credit card account on my mobile app, charges rs. 500/= & 300/= have been charged towards the issue of the replacement of the credit card. I have learnt from the customer care executive that, there will be one more set of charges rs. 500/- & 300/- for the replacement of paywave card and i am bound to pay this liability.

If the card, what i received now would have been safer in all respects, then, i am ready to use it in the future. But there is no guarantee for the safety of the money is concerned up to the tune of particular amount or number of transactions. Therefore i am refusing this card to use and i expect icici bank to issue the card as i specified in this communication narrated above.

Hence i hereby request and insist icici credit card team not to charge for the replacement o[censored]nsafe card and i expect icici team to issue the card free of cost as i have already billed for the issue of the replacement i don't want 2nd charge for the replacement of the card. Bcause the issue of the unsafe card is the failure from the icici bank credit cards team.

Looking for positive early positive response from your end and to have the latest upgraded smart chip card along the pin based swiping facility for purchases and for atm cash withdrawals but without paywave facility.

Regards
Satheesh rao k
Mangalore

I paid my icici credit card due 3 days later than the due date, it mainly happened because this was my first payment and it skipped through. I am aware that i will be charged a certain amount for the late payment. But how much is the question. On 10, 2k amount that was outstanding i am charged following

- 750/-late payment
- 2540/- interest - comes to 25% of the total amount due. (Borrowing 10k for 3 days extra)
- gst - ~ 595/-

So in total i am paying 4k, about 40% of my due amount for being 3 days late?

These charges are insane. This is looting people in the name of credit.
I am not aware what action can be taken but kindly look into the matter and do the needful.

Dear team,
I virender kumar from himachal pradesh. I linked my aadhaar no.[protected] in icici bank account no[protected]. And my lpg customer no - 508037 (Hp gas). But according to ncpi aadhaar linking status in bank inactive i have asked so many times in my bank and they said they had done from his side and updated my adhaar with my bank account, and its not updated from npci. Ple. Update and active the aadhar link with bank as per above data and credit the lpg subsidity in my icici bank account no[protected].
Thanks.
Virender kumar
Mob-[protected]

I am Abhishek. I have my account in ICICI bank. I got a transaction alert from the bank saying that amount 756.62 has been debited from my account. I don't have any idea what is this and if this is related to the Demat account, then the bank is ignoring the fact that I have stopped my Demat account long back.

Please help.

Dear sir,
I have not recieved the redemption amount for the below mentioned tax saving bond.

Tax saving bond-012003-tsb-two
Bond holders name — sushil kumar sharma and neeta sharma
Date of allotment —[protected]
Redemption date —[protected]
Bondholder no — 3866819
Certificate no — d/[protected]
No of bonds — 02
Distinctive no —[protected]

Pls let me know what i have to do now for the same.
Regards
Neeta sharma

Hi Team,

I have been using ICICI Bank credit card for the past 2 years or so, last month despite the payment being made prior to the due date, a "Auto Debit Return Fee" of Rs.450 has been levied stating "insufficient funds"

The Auto Debit feature is enabled to avoid fine and despite the payment being made charging a customer with "Auto Debit Return Fee" of Rs.450 is not acceptable.

Kindly take necessary action and revert the levied fee.

Regards,
Chrizler

Ould you please let me know why have you deducted 826.00 rs from my account citing "DMC/[protected] DP CHGS TILL JUL-18"? THis deduction has been processed on 28-Aug-18 and I have also attached snip along with this complaint. Expecting a quick reply from the concerned team asap. This deduction havent happened earlier and I am interested to understand the reason for the same.

I had withdrawn funds from atm in dubai using my icici bank debit card. First transaction fund did not come and later on I got the amount . But later I noticed that the amount which I didn't get was debited from my account . All this happened on July 11th. I returned from my trip and lodged a complaint at my parent bank in kannur on August 6th. Till date nothing was done and the amount has not been refunded yet.

Could you please let me know why have you deducted 757.17 rs from my account citing "DMC/[protected] DP CHGS TILL JUL-18"? THis deduction has been processed on 28-Aug-18 and I have also attached snip along with this complaint. Expecting a quick reply from the concerned team asap. This deduction havent happened earlier and I am interested to understand the reason for the same.

I tried recharging my BSNL mobile balance online through the iMobile pre-paid recharge on 30-Aug-2018. The balance (Rs. 448) has been decucted from account and I received the confirmation message however my mobile is not recharged yet. I tried calling the consumer service but could not connect through. Kindly look into the matter.

Info: BIL*[protected]*1020*942738...

From this months from my account charges are applying illegally without any notification for me.in the one of emergency case i was having about rs300. But it was deducted without knowing to me. I was in big trouble. It was very panic moment for me. Bank have illigally applying charges every month. I want my money back. This is absoulutely frustrating and ridicules. I have lost trust on icici bank.

Hi sir/madam

I am a icici bank customer. On[protected], I charged for rs. 422 .. I don't know what the charges ecsrtnchg.The bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what type of ecsrtnchrg. This type of service is not good please return my charged amount.

Hope my query will resolve asap. Thank you