ICICI Bank Complaints & Reviews

I had lost the previous card without wave facility but with password protected smart chip card fully safe even it's lost.

By mistake, i had lost that card on my travel, i had requested icici team to block that lost card and to issue the replacement card. Icici team offered me the upgraded paywave card and i have got the paywave card in my hand

Immediately on the receipt of the card yesterday i had tested the functioning of the new card with a swipe of one rupee (Re1/-). I was expecting the swipe machine to prompt the transaction pin but to my utter surprise, i heard a beep sound and got the transaction slip out of the swiping machine. Later i learnt that the swiping machine was fully upgraded and the new card what i have received was with paywave facility and not prompting the password up to a certain value of transaction limit or up a certain number transactions. (I learnt this from the customercare when i had called yesterday on 1st sep 2018)

Later i had called the customer care. The executive was trying to convince me with vague reasons. Later he asked me to wait online till he connects his manager to get online to convince me. But icici team does have answer to my questions as stated here below.

What is the safety you can assure up to allowed wave limit or allowed number of wave transactions. If the paywave limit is say rs, 2, 000/= there is no safety for the money up to 2, 000/=. If i have lost the card and the stranger gets the card in his card, there is a chance for him to use the card against the purchases up to the tune of allowed paywave limit if he approaches the seller where the upgraded swipe machine is installed. (Presume that i have not used the card in that month but lost the card).

I expect icici team to disclose &to clarify me the allowed number & allowed value of paywave transactions in a month.

When the paywave facility is supported by the safety measures like bio metrical impressions or any otp validation or password prompt features then it is privilege, otherwise damages the customer.

I expect icici credit cards team heads to review the telephone interactions done on 1st sep 2018 between 2:45pm to 3:45pm.

Icici bank is proclaiming in it's advertisement, the guarantee of safe banking. With a safe banking stamp. Now please clarify me, what is safety the bank can assure in using the paywave card.

I request icici team to issue the latest upgraded smart chip card but without paywave facility. Card. The card should enable me to withdraw cash also from the atms along the pin based swiping facility for purchases. If required the icici credit cards team may block the present card for the purpose of the re-issue of the new credit card.

As i have checked my credit card account on my mobile app, charges rs. 500/= & 300/= have been charged towards the issue of the replacement of the credit card. I have learnt from the customer care executive that, there will be one more set of charges rs. 500/- & 300/- for the replacement of paywave card and i am bound to pay this liability.

If the card, what i received now would have been safer in all respects, then, i am ready to use it in the future. But there is no guarantee for the safety of the money is concerned up to the tune of particular amount or number of transactions. Therefore i am refusing this card to use and i expect icici bank to issue the card as i specified in this communication narrated above.

Hence i hereby request and insist icici credit card team not to charge for the replacement o[censored]nsafe card and i expect icici team to issue the card free of cost as i have already billed for the issue of the replacement i don't want 2nd charge for the replacement of the card. Bcause the issue of the unsafe card is the failure from the icici bank credit cards team.

Looking for positive early positive response from your end and to have the latest upgraded smart chip card along the pin based swiping facility for purchases and for atm cash withdrawals but without paywave facility.

Regards
Satheesh rao k
Mangalore

I paid my icici credit card due 3 days later than the due date, it mainly happened because this was my first payment and it skipped through. I am aware that i will be charged a certain amount for the late payment. But how much is the question. On 10, 2k amount that was outstanding i am charged following

- 750/-late payment
- 2540/- interest - comes to 25% of the total amount due. (Borrowing 10k for 3 days extra)
- gst - ~ 595/-

So in total i am paying 4k, about 40% of my due amount for being 3 days late?

These charges are insane. This is looting people in the name of credit.
I am not aware what action can be taken but kindly look into the matter and do the needful.

Dear team,
I virender kumar from himachal pradesh. I linked my aadhaar no.[protected] in icici bank account no[protected]. And my lpg customer no - 508037 (Hp gas). But according to ncpi aadhaar linking status in bank inactive i have asked so many times in my bank and they said they had done from his side and updated my adhaar with my bank account, and its not updated from npci. Ple. Update and active the aadhar link with bank as per above data and credit the lpg subsidity in my icici bank account no[protected].
Thanks.
Virender kumar
Mob-[protected]

I am Abhishek. I have my account in ICICI bank. I got a transaction alert from the bank saying that amount 756.62 has been debited from my account. I don't have any idea what is this and if this is related to the Demat account, then the bank is ignoring the fact that I have stopped my Demat account long back.

Please help.

Dear sir,
I have not recieved the redemption amount for the below mentioned tax saving bond.

Tax saving bond-012003-tsb-two
Bond holders name — sushil kumar sharma and neeta sharma
Date of allotment —[protected]
Redemption date —[protected]
Bondholder no — 3866819
Certificate no — d/[protected]
No of bonds — 02
Distinctive no —[protected]

Pls let me know what i have to do now for the same.
Regards
Neeta sharma

Hi Team,

I have been using ICICI Bank credit card for the past 2 years or so, last month despite the payment being made prior to the due date, a "Auto Debit Return Fee" of Rs.450 has been levied stating "insufficient funds"

The Auto Debit feature is enabled to avoid fine and despite the payment being made charging a customer with "Auto Debit Return Fee" of Rs.450 is not acceptable.

Kindly take necessary action and revert the levied fee.

Regards,
Chrizler

Ould you please let me know why have you deducted 826.00 rs from my account citing "DMC/[protected] DP CHGS TILL JUL-18"? THis deduction has been processed on 28-Aug-18 and I have also attached snip along with this complaint. Expecting a quick reply from the concerned team asap. This deduction havent happened earlier and I am interested to understand the reason for the same.

I had withdrawn funds from atm in dubai using my icici bank debit card. First transaction fund did not come and later on I got the amount . But later I noticed that the amount which I didn't get was debited from my account . All this happened on July 11th. I returned from my trip and lodged a complaint at my parent bank in kannur on August 6th. Till date nothing was done and the amount has not been refunded yet.

Could you please let me know why have you deducted 757.17 rs from my account citing "DMC/[protected] DP CHGS TILL JUL-18"? THis deduction has been processed on 28-Aug-18 and I have also attached snip along with this complaint. Expecting a quick reply from the concerned team asap. This deduction havent happened earlier and I am interested to understand the reason for the same.

I tried recharging my BSNL mobile balance online through the iMobile pre-paid recharge on 30-Aug-2018. The balance (Rs. 448) has been decucted from account and I received the confirmation message however my mobile is not recharged yet. I tried calling the consumer service but could not connect through. Kindly look into the matter.

Info: BIL*[protected]*1020*942738...

From this months from my account charges are applying illegally without any notification for me.in the one of emergency case i was having about rs300. But it was deducted without knowing to me. I was in big trouble. It was very panic moment for me. Bank have illigally applying charges every month. I want my money back. This is absoulutely frustrating and ridicules. I have lost trust on icici bank.

Hi sir/madam

I am a icici bank customer. On[protected], I charged for rs. 422 .. I don't know what the charges ecsrtnchg.The bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what type of ecsrtnchrg. This type of service is not good please return my charged amount.

Hope my query will resolve asap. Thank you

Dear Sir/Madam,
We are holding A current Account[protected] with WTC - Kharadi ICICI Bank. We have some issues with unnecessary charges deducted from the Bank every month without any justification from the Bank side. Some charges have been reversed too after our several follow-up with the banking personal.

The reasons behind deduction are as per banking staffs
1. Non MAB (which is not case from the day of opening...

I am fed up with such poor customer service, was not expecting from such big bank especially when Reliance and PayTM building up competition in India.

I am an Indian travelling Canada but cannot do transactions due to netsecure OTP reaching my indian number. I tried calling customer care but they either keep redirecting my call to NRI services or just keep disconnecting. Well finally searching on google, I reached onto this number[protected], then selecting option 2 followed by option 5, entering my indian debit card with pin, IVR would say Authentication successful but then it would disconnect call straight away after that. I tried multiple times from different numbers, but all in vain.

Time to move over to different bank, and this time I would actually choose which supports sending international otp or otp on email atleast.

I am the a/c holder of icici bank. Now they have charged ₹ 177 under this category dcardfee8914aug18-jul19
I am not aware what type of charges are these.
They never informed me regarding these charges either by email or by letter.
Who has given right to icici bank to deduct the money without informing us.
Because we kept the money in bank that give right to bank that they can do anything whatever they want.

There should be some formal process for doing all these things. I want my money to be credited in my a/c.
Acc number:[protected]

While making payment to Uber ( A Pvt Taxi Service ) through new debit card I am not able to generate OTP . I was able to get OTP till I was using old card but after I have switched to coral International Debit card ( New Card Issued to me ) . I have registred this new card with service provider - UBER also yet I am not getting OTP through this card . Kindly do the needful in the matter.

Sir my complaint has marked as resolved but till now it has not been yet resolved my loan ac no is[protected] sr no is[protected]. I am visiting branch since one month but yet they are not giving noc and giving new excuses everytime now they are frustrating me i have fully repaid my crop loan account with intrest on 1/8/2018 iam attaching request letter for closure dated 01/082018 duely received by icicibank khamgaon branch so please do needfully

I m apply for a credit card to my nearest branch of icici. There after they have no give me an application no after so many time i ask they finaly give my application no. There after my application close without informed me also they dont tell me reason why my application was not able to proces. Many time i call customer service they have no proper answer to me. Also they have disconnected my call often. Also they told me i have no documents to attach but i already give it to my branch.
My detail is here
Vijay matang
Acc no.[protected]
Bank ifsc code: icic0000086
Credite card application no.[protected]
Service req. No. Sr[protected]

My name is aaiman kagdi. I applied credit card in your bank between 28 to 30 july 2018 by your executive his name is mr. Shubham mehta & his mobile number is [protected].
Almost one month is going he has no reply about my credit card application & still no confirmation call or any application notification send by your bank.
Your executive didn't receive my call. & when i call him other number he gives me only excuses.

I request you please give any action & inform me my credit card application status.

Hope u will give me satisfactory feedback as soon as possible.

Sir
My mother who was the holder the above mentioned bonds passed away on 11 th july 2018. I as her son and legal heir would like to know how much money is lying in these bonds/securities with you so that they may be encashed and redeemed to myself dr shiv chopra and my brother mr dipak chopra who are the legal heirs
Rgds
Dr shiv chopra
[protected]
R-151,
Greater kailash part-1
New delhi-110048