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ICICI Bank Complaints & Reviews

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Updated: Dec 13, 2025
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ICICI Bank reviews & complaints page 538

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S
Sameer Kalamkar
from Morjim, Goa
Sep 27, 2018
Resolved
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I recharged my Jio sim for Rs. 299/- (Rs. 349 recharge - Rs. 50 discount voucher) on 26th September, 2018 at around 21:39.

I chose the UPI method for payment and it asked for Rs. 299/- to be approved to pay [protected]@icici.

I approved the transaction and the amount was debited from my account. The UPI ref no for that transaction is[protected].

But, the recharge was not done even after 12 hrs.
So please look into it and kindly initiate a refund for that amount.

P.S.: I've attached a screenshot for my payment transaction for your reference.
+1 photos
Oct 28, 2018
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Sep 27, 2018
ICICI Bank Customer Care's response
Dear Sameer Kalamkar,

We regret the inconvenience caused. Our official will get in touch with you.

Regards,
ICICI Bank Customer Service Team
Dear sir last month I have open the salary account but still account is not activated please resolve problem earliest
ICICI Bank Customer Care's response, Sep 28, 2018
Verified Support
Dear Durgaprasanna,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a5d5ib_aaaa) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    A
    apapu
    from Bengaluru, Karnataka
    Sep 27, 2018
    Resolved
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    Address: Chennai, Tamil Nadu, 600100

    I am CHANDRASHEKARA K H, 826.00 Rupees has been deducted from my account as (DMC/IN[protected] DP CHGS TILL AUG-18) DP charges on

    26/09/2018. I have never activated and used my Demat account till now. There was no prior notice.I haven't received any deduction

    message to my mobile. I need justice and my money back immediately.My Account Number is[protected].
    Oct 28, 2018
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Sep 27, 2018
    ICICI Bank Customer Care's response
    Dear Chandrashekara,

    We regret the inconvenience caused. Our official will get in touch with you.

    Regards,
    ICICI Bank Customer Service Team
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      A
      Ananta Khandpani
      from Bhubaneshwar, Odisha
      Sep 26, 2018
      Resolved
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      I used eazypay payment gateway for transaction on the website dled. Nios.ac.in on 30 july 2018.
      Although the amount was deducted from my account and the transaction was successful but the dled. Nios.ac.in website is still showing the amount as unpaid. Kindly rectify the issue.
      Transaction/reference id: pos[protected] at eazypay secretary nati txn#[protected].
      Amount:rs 500/-
      Transaction/reference id: pos [protected]at eazypay icic bank ltc txn#[protected].
      Amount:rs 6060/-
      +1 photos
      Sep 26, 2018
      Complaint marked as Resolved 
      The examination is ahead as soon as possible the dled.Nios.ac website show paid instead of unpaid.
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Sep 26, 2018
      ICICI Bank Customer Care's response
      Dear Ananta Khandpani,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5d2cu) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        A
        Abhishek Dikkala
        from Visakhapatnam, Andhra Pradesh
        Sep 26, 2018
        Resolved
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        Resolved

        Address: Karimnagar, Andhra Pradesh

        Dear sir,
        Today morning (I. E.26/09/2018) around 8:30 am i tried to withdraw an amount of 8000/- rupees at indian bank near markandeya colony, godavarikhani. Atm shows that transaction declined but money is debited from my bank account.
        I don't know what happened and got panicked and checked my mini statement at another atm there also it showing that money got deducted.
        Please kindly go with the issue and make my problem resolved as early as possible.
        Oct 28, 2018
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Sep 26, 2018
        ICICI Bank Customer Care's response
        Dear Abhishek Dikkala,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5d2cs_aaab) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
        The loan was terminated on 13/09/2018. Why then why was ECS charges taken away for the hit made on 15/09/2018. I can provide a soft copy of the termination of loan.

        This is not correct as Rs 413 is debited for the same.
        ICICI Bank Customer Care's response, Sep 26, 2018
        Verified Support
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a5d2cs_aaaa) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
        My UPI payments are failing since 28 July 2018 and your team says everything is fine from their end. Everytime I perform a payment it says Inactive Bank Account (YE) in Google Pay and Bank account blocked in Bhim UPI. Contact me on my e-mail: [protected]@gmail.com

        money got deducted but transaction failed and didn't get any amount - Comment #3221451 - Image #0
        Please send me deatsil of my personal loan amd statement
        ICICI Bank Customer Care's response, Sep 26, 2018
        Verified Support
        Dear Abdul Qayoom KhaN,

        We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a5d2cs_aaab4) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          A
          ajitravi
          from Delhi, Delhi
          Sep 26, 2018
          Resolved
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          Resolved

          Address: New Delhi, Delhi, 110092
          Website: www.consumercomplaints.in

          I have applied for a normal icici visa card without attachment of any kind of service like dmrc icici combo card but icici bank issued me the credit card with dmrc combo. After recieving the card, i have requested to the icici customer care 2-3 times for closing the card but they are not taking any legal action yet.
          After 1.5 years, the bank have charged me penalty of 2554 rupees without sending me any information. So, please resolve my issue at the earliest so that i can not pay extra charges for closing the credit card.
          +1 photos
          Oct 27, 2018
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Sep 26, 2018
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5d2ct) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
          Dear icici team, u have charged me 593 Rs on 12th Sep 2018, and 337 Rs on 21st Aug 2018, without any reasons, i'll maintain 10, 000 on monthly balance, then y u charged me, kindly refund my amount, otherwise i'll close my account with icici team
          Saravana1192's reply, Sep 17, 2018
          phone ; 9840232604
          ICICI Bank Customer Care's response, Sep 26, 2018
          Verified Support
          Dear Customer,

          Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
          Icici bank charged late fee (750), GST(135) once and again interest(2900) and GST(522) for 1 to 2 days delay happened for my credit card bill. So total: 4307/- charged for onetime delay happened. From past 5 years, I am using this card. Every time I am paying on time, but this time as i did balance transfer from another Credit card which I am holding it got delayed for getting the DD. Due to this reason, 1 to 2 days delay happened. When I escaled this issue to the ICICI customer care, they just reversed 750/- alone. Even though I am requesting this is the first time happened, and in future it won't happen and do the reversal of charges atleast what ever charge for interest, they are not responding properly. So i need to escalate this.
          ICICI Bank Customer Care's response, Sep 27, 2018
          Verified Support
          Dear Sree Lakshmi Chenchu,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a5d2ct_aaab) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            C
            Couplr
            from Darbhanga, Bihar
            Sep 25, 2018
            Resolved
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            Resolved

            icici bank cheating customers

            Address: Patna, Bihar, 800006

            Dear Sir,
            I'm Vikram holding ICICI savings account for past 3 years. A/C#[protected] in kumhrara Patna Bihar.
            Without any intimation my account has been debited. I have never come across something like this on a monthly basis.
            Please take some action against the bank, if it is not complying RBI standards / guidelines.

            [protected] MABChgs-Jul18+GST Dr. 514.49
            10-11-16 MABChgs-Aug18+GST 379.42...
            +1 photos
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            P
            PrasadJain74
            from Pune, Maharashtra
            Sep 25, 2018
            Resolved
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            Resolved

            Address: Pune, Maharashtra, 411041

            On 1st July 2018, I swiped my ICICI bank credit card for a transaction of Rs. 480 at Shivam Collection Pune to purchase some clothes. But the mPOS machine showed the transaction as declined. I tried one more time but again it showed declined. So I Used my RBL card for payment which was successful. Then on 4th July, I logged a complaint about it. They started an investigation and for that time the transaction was not charged. After completing the investigation, on 2nd Sept 2018, they reverted and charged me saying that they have provided the service. So I spoke to their manager Nazia. She told me that the merchant has claimed the amount and they paid it. ICICI also provided me the receipt but the receipt shows transaction was for my RBL card. Then I again spoke to ICICI and Nazia told me it is the swipe machine linked to RBL bank. So I enquired to the Shivam collection and they told me that their account with Baramati sahakari bank and not with the RBL bank. So I again called them on 21 and 24 Sept 2018. But ICICI told that they can not do anything because they gave service. The fact is that the transaction was declined. I told them every time, they passed the time and finally denied to cancel the charges for declined tran
            +3 photos
            Oct 27, 2018
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Sep 26, 2018
            ICICI Bank Customer Care's response
            Dear Prasad Jain,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5d2cw) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
            Sep 27, 2018
            Updated by PrasadJain74
            Hi
            I have forwarded this to [protected]@icicibank.com. By the way, I did this at the very beginning but forwarded again.
            Sep 27, 2018
            Updated by PrasadJain74
            Thank you.
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              R
              radheshyam raika
              from Rajsamand, Rajasthan
              Sep 24, 2018
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              Address: Sikar, Rajasthan, 332028

              Dear Sir,

              i have submit all document as on 11-sep-2018 but your side any no response for below loan today i receiving application no.now i arrange my loan requirement completed no any requirement loan payment now.please send my document copy return me.

              Radheshyam R
              ICICI Bank customer support has been notified about the posted complaint.
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                S
                saurabh222441
                from Delhi, Delhi
                Sep 24, 2018
                Resolved
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                Resolved

                interest charges on overdue amount

                Address: New Delhi, Delhi, 110005

                Dear Concern

                I request you to please cancel / waive off Interest charges in my current statement of my card.
                Payment due on 10/09/2018 Rs 59, 792
                Payment made on 10/09/2018 Rs 58, 775
                Unpaid due amout on 10/09/2018 Rs 1017
                Now on 23/09/2018 interest + Gst charges Rs3336
                Today on 24.09.2018 I got to know about this non paid amount of Rs 1017.
                I therefore immediately made a payment of...
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                A
                Ajesh PK
                from Thiruvananthapuram, Kerala
                Sep 24, 2018
                Resolved
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                Resolved

                Dear sir / madam,

                This is in regards to online fund transfer from my hdfc savings a/c no. *3354 mistakenly transferred into icici a/c. *00397, during transfer i typed the first two digits as 28 instead of 24 eventhough the account holder name and ifsc was correct.

                I request you to please reverse the transaction to hdfc savings a/c
                *3354
                Transaction id:[protected]
                Amount transferred is rs.1000
                Dated: 20/09/2018

                When called both the cc, hdfc asks me to contact icici and icici asks me to contact hdfc, what should i do.??
                Oct 27, 2018
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Sep 24, 2018
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5cwpi) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  B
                  bsure28
                  from Delhi, Delhi
                  Sep 23, 2018
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                  Resolved

                  cheque bounced, not cleared

                  Address: New Delhi, Delhi, 110045

                  Issued a chq 285879 dtd 06-08-18 to anjali behera of rs.305000/- but chq not credited her a/c and returned by icici bank, reason not mentioned only kindly contact drawee mentioned which is not clear to me. I was contacted your branch sec.15 gurgaon but there not have more information about cheque clearing. So please inform me why the said amt of chq was returned by icici, since there is sufficient balance.
                  Several times mailed and...
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                  A
                  abhinav2267
                  from Dhanbad, Jharkhand
                  Sep 23, 2018
                  Resolved
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                  Resolved

                  Address: 248001
                  Website: dled.nios.ac.in

                  I used eazypay payment gateway for transaction on the website dled. Nios.ac.in on 23 july 2018.
                  Although the amount was deducted from my account and the transaction was successful but the dled. Nios.ac.in website is still showing the amount as unpaid. Kindly rectify the issue.
                  Transaction/reference id: othpg 666538 eazypay secretary natimumbai
                  Amount:rs 500
                  Sep 26, 2018
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Sep 23, 2018
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5cuub) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
                  I used eazypay payment gateway for transaction on the website d
                  Nios.ac.in on 25 September 2020.
                  Although the amount was deducted from my account and the transaction was successful but the Nios.ac.in website is still showing the amount as unpaid. Kindly rectify the issue.
                  Transaction/reference id: FYG-2091333 eazypay secretary natimumbai
                  Amount:Rs 2444,
                  My maip id is - > [protected]@gmail com.
                  Please help me i don't have more amout to pay again.

                  payment successful but the website dled. nios.ac.in is still showing it as pending - Comment #3743428 - Image #0
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                    C
                    col balbir singh
                    from Pune, Maharashtra
                    Sep 23, 2018
                    Resolved
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                    Resolved

                    Address: 411001

                    Got an sms from bank
                    Mandate registrationumrn sbin[protected] for rs 4000 issued to
                    Indiaideasreceived today.in case of anyissues pl contact branch
                    No such transaction done by me do not know how this has been done
                    Please intimate details of such transaction so that i can identify the issue
                    Kindly send details of the above mandate registration so that the authenticity can be ascertained
                    Oct 25, 2018
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Sep 24, 2018
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5cwpj) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      T
                      Thiyagarajan palanisamy
                      Sep 22, 2018
                      Resolved
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                      Address: Cuddalore, Tamil Nadu, 607103

                      I received mail from icici bank today that rs-1399/- deducted from my credit card to one assist membership fee. Icici customer rang information. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.
                      I want my money back. Dont dare again to do this.

                      Please deactivate and refund my money asap
                      Name: thiyagarajan
                      Date of incident : 22/09/2018
                      Hdfc credit card no. Xx0003
                      Mobile no: [protected]
                      Email : p. [protected]@arkema.com
                      Oct 23, 2018
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Sep 22, 2018
                      ICICI Bank Customer Care's response
                      Dear Thiyagarajan palanisamy,

                      We have made a note of your concern. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
                      Dear Customer,

                      Greetings from OneAssist!

                      We regret the inconvenience caused. We request you to share your membership ID details on [protected]@oneassist.in or Inbox us on Facebook or Twitter. So that we can assist you in your case.

                      Regards,

                      Devendra,

                      OneAssist, Social Media Team.
                      Dear Sir,
                      I have paid sum of rupees 30, 000 instead of 10, 000 rupees on 20/09/2018 for ICICI credit card. So kindly refund the amount sum of rupees 20, 000 to my SBI account. A/C no [protected], IFSC Code- SBIN0004675. Pls do the needful ASAP regards,

                      J. Edwin Premkumar
                      [protected]

                      icici credit card one assist plan - Comment #3220148 - Image #0
                      icici credit card one assist plan - Comment #3220148 - Image #1
                      icici credit card one assist plan - Comment #3220148 - Image #2
                      icici credit card one assist plan - Comment #3220148 - Image #3
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                        S
                        students life masti
                        from Haridwar, Uttarakhand
                        Sep 22, 2018
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                        Address: New Delhi, Delhi, 274802
                        Website: www.indiaideas.com

                        Sir... My name is devendra kushwaha s/o nervdeshwar and i am a student of b tech final year sir my money deducted from upi (Tej) transaction amount of 1507. 50 rupees for transaction of gate examination form there is one option that is upi paymnet i went that way and complete my transaction but in gate form here is not successful payment that's why my payment is not complete but my deducted from upi transaction through tej.
                        Sir.. Please make them refund as soon as possible and my upi transaction id is :[protected]
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                          Neetika A
                          from Jodhpur, Rajasthan
                          Sep 22, 2018
                          Resolved
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                          Resolved

                          Address: Jaipur, Rajasthan

                          Respected sir/madam,
                          I was making payment on 22 september 2018 night for gate form. Source was icici internet banking amount was deducted from my bank account but payment was not made. So please see to the issue and make sure amount should be refunded bank into my bank account

                          My icici bank account no - sba[protected]
                          My mobile no:[protected]
                          My name: neetika agarwal

                          Thanking you
                          Yours faithful
                          Neetika agarwal
                          Oct 24, 2018
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Sep 22, 2018
                          ICICI Bank Customer Care's response
                          Dear Neetika A,

                          We will have our official will get in touch with you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            C
                            Chandrakant Vaykole
                            from Mumbai, Maharashtra
                            Sep 22, 2018
                            Resolved
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                            Resolved

                            money multiplier bond-0898-mmb-three

                            Address: 421201

                            22.09.2018
                            Sir/madam,
                            We bought one icici "money multiplier bond-0898-mmb - three" in 05.10.1998. Whose face value was rs.1, 00, 000/-. It's redemption date is[protected] given on certificate now what is status and i want to know the present vaule of these, as i heard that these are redeemed so please up date
                            Bond details:

                            Name of the bondholder : ruchira chandrakant vaykole
                            U/g chandrakant namdeo...
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                            SG the man
                            from Kolkata, West Bengal
                            Sep 22, 2018
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                            Address: 700111

                            Sir,
                            I did a recharge from my jio app. And paid through upi by paytm payment bank at 19/9/2018 12:46am..
                            My money got deducted from my bank and got a confirmation sms.. But jio isn't giving me the recharge facility saying that the payment was declined..
                            My upi transaction id:[protected]
                            My paytm bank bank account no. Is [protected].
                            It was a total fraud. Both the parties are notifing me..
                            Jio-"sir, your recharge got declined"
                            Paytm-"sir, your payment was successful"
                            In middle why [protected]@icici took the payment but did not send to jio..
                            +1 photos
                            I have recharged my jio number [protected] through my jio app on 04/10/2018 through upi and accordingly amount deducted from my account but recharge yet not done so plz refund my money
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                              S
                              Supriya Hari
                              from Pune, Maharashtra
                              Sep 28, 2018
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                              Address: 416520
                              Website: Consumer complaint

                              Dear Team,
                              I am an ex-employee of ICICI Bank. My employee code was 210055. I resigned and completed my services at ICICI bank on 13 Oct 2016. Still, now I have not received any experience or relieving letter from ICICI Bank. It has been very traumatizing because I am unable to apply elsewhere because of this unavailability of experience letter.
                              Kindly help me out and do the needful.

                              Thanks and regards,
                              Email Id- [protected]@gmail.com
                              Con no- [protected]
                              ICICI Bank customer support has been notified about the posted complaint.
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                                jeerivrreddy
                                from Thiruvananthapuram, Kerala
                                Sep 21, 2018
                                Resolved
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                                Resolved

                                Address: Hyderabad, Andhra Pradesh, 500060
                                Website: [email protected]

                                Dear sir, so for not recied my car noc, i complited due 2007. A/c-no-lahyd[protected]. Yesterday i went your bank, told that it was block. I asked why? It was comes from mumbai bank. So kindly send noc for my car lone. I got personal lone noc with me. Please help me as early as posible. My phone no-[protected]. [protected]@gmail.com. Addras -1-7-222/102, pramukha enclave, hanumannagar, chaithnyapuri, dilsukhnagar, hyderabad-500060. Ts. Thanking you sir. Regards. Cnfm, jeeeri venkatarao reddy.
                                +2 photos
                                Oct 22, 2018
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Sep 21, 2018
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
                                Hi, this is to raise and register my complaint that M/s Google has taken Rs.1300/- from my credit card account with out my authorisation.
                                Please reverse the entry and credit it, to my account.
                                Best regards,
                                Ragothaman R.
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