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ICICI Bank Complaints & Reviews

3.2
Updated: Aug 25, 2026
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ICICI Bank reviews & complaints page 538

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K
Kousallya Pandit
from Bahula, West Bengal
Dec 7, 2018
Resolved
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Address: 721451

I am an account holder of icici bank. Without permission convert from salary account to savings account and apply smab charges till up to date. Kindly stop smab charges and refund money. I live rural location. Now, i want use savings account. Email id - [protected]@gmail.com & mob no - [protected].

Account number[protected]
Branch address :- 258/223/1, malancha road, kharagpur,, paschim medinipur, wb, in, 721304
Ifsc code:-icic0000834
Jan 7, 2019
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Dec 07, 2018
ICICI Bank Customer Care's response
Dear Kousallya Pandit,

We have made a note of your concern. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
Jan 03, 2019
Updated by Kousallya Pandit
I live in rural location, we maintain Minimum monthly average balance in Nov & Dec-2018. ICICI Bank Complaint Status Update [ID: 2169520].( Minimum monthly average balance Metro and Urban locations - Rs.10, 000, Semi-urban locations - Rs.5, 000, Rural locations - Rs.2, 000 ). But still now apply smab charge (show -Nov & Dec-2018). contact my mail- [protected]@gmail.com
Account number[protected]
Branch address :- 258/223/1, malancha road, kharagpur, , paschim medinipur, wb, in, 721304
Ifsc code:-icic0000834
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    Iniansampath C
    from Chennai, Tamil Nadu
    Dec 7, 2018
    Resolved
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    Address: 600089

    In my account rs826 debit without my knowledge
    I check with google that related to demat account charge, account with icici bank, bank rep is not giving me correct response worst response from the person (Sathya chennai
    [protected] he is answering me u had to make call to icici customer care to close your account and the got your bank and close demand account after 7 days u will be get refundfraudu debit, pls revert my amount as soon as possible...
    Worst response fraud debit in secure bank
    They are stole my money from by account then y should i need to wait for 15 days it has been many days
    Jan 9, 2019
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Dec 07, 2018
    Updated by Iniansampath C
    Act number 1547******4068
    Verified Support
    Dec 07, 2018
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5iffa_1) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      D
      dszvivek
      from Delhi, Delhi
      Dec 7, 2018
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      Address: Mumbai City, Maharashtra

      I did not do any transaction though money got deducted. Please return my money. Below is the sms i received from icici bank.

      Dear customer, txn of inr 990.00 done via debit card of acct xx3483 on 06-dec-18. Info: vin*google *tek. Avbl bal:inr 23, 662.67. For dispute, call [protected]

      I tried calling specified number, after many attempt when they responded, they misdirected me stating, it has been done by google, o should ask google play store. But there is no entry of such transactions.

      Vivek, [protected]
      Jan 7, 2019
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Dec 07, 2018
      ICICI Bank Customer Care's response
      Dear Vivek,

      We regret the inconvenience caused. Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
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        A
        Achuna Rongmai
        from Ernakulam, Kerala
        Dec 6, 2018
        Resolved
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        Address: Mumbai City, Maharashtra

        I had purchased Children Growth Bond on 27.03.2002 and it was due for redemption on 27.10.2018. The details of the Bond are as given below.

        1. Option – I, Issue Price per Bond: Rs.5, 000/- Allotment date: 27.03.2018, Face value: 25, 000/- Redemption date: 27.10.18, Nos. of Bonds: 2
        2. Bond Holder No.[protected], Certificate No. 1400
        3. Name of Bond Holder: Gaithuiliu Rongmai, U/G Achuna Rongmai
        4. Nos. of Bonds: 2 (two), Distinctive Nos. 2804 – 2805

        I have already sent by DTDT courier on 19.11.18 the following documents and was delivered on 22.11.18 to ICICI Mumbai Office.
        (1) Proof of Address: Copy of Telephone Bill,
        (2) Cancelled Cheque No.296244 of SBI, Kochi Refinery Branch

        But, till date I have not reciept the redemption amount.
        My new bank mandate
        Name: Achuna Rongmai,
        Account No. [protected]
        Account Type: Savings Bank, Bank: State Bank of India,
        Branch: Kochi Refineries (10567), IFSC Code: SBIN0010567

        You are requested arrange for depositing the redemption amount to my account and oblige.
        Jan 12, 2019
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Dec 07, 2018
        ICICI Bank Customer Care's response
        Dear Achuna Rongmai,

        We have made a note of your concern. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
        I had purchased children growth bond 022002 cgb of rs 5000 on 27/03/2002

        Face value 25000
        Redumption date 27/10/2018

        Bond holder no[protected]

        Certificate no 436

        Name Thakar vaibhavi Dhruv Kumar
        U/g Thakar dhruvkumar Natvarlal

        Distinctive note 834-834

        Bse 960774

        Nse ICICI 0302

        You e requested to guide for redumption

        Dhruvkumar Thakar
        [protected]
        [protected]

        12/ a Ganga Prasad Mukherjee road
        Navkar building 4th floor
        Bhowanipore
        Kolkata
        700025
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          N
          nil1212
          from Mumbai, Maharashtra
          Dec 6, 2018
          Resolved
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          Resolved

          Am an icici bank customer. Today 06-12-18 ecsrtnchg charged 413 rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount. My email id is [protected]@gmail.com
          Jan 7, 2019
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Dec 06, 2018
          ICICI Bank Customer Care's response
          Dear Nilesh Bhagat,

          We regret the inconvenience caused. Our official will get in touch with you.

          Regards,
          ICICI Bank Customer Service Team
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            D
            Dine66
            from Chennai, Tamil Nadu
            Dec 6, 2018
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            Address: Chennai, Tamil Nadu, 600118

            [resolved] icici bank — smab charges deducton

            21 reviews
            Dheeraj prakash
            Submit a complaint
            I am an account holder of icici bank for about 3years. When i went to take money from the atm, my money in account was insufficient. I don't why i was having such deduction and i checked my mail and phone whether i received any notification. But i didn’t. Then i went to my personal banking app and checked for the reason. Then i saw a charge of 599 rupees in the name of smab chgs-oct 18+ gst 107.82. My contact no - [protected] email id - [protected]@gmail.com
            Jan 13, 2019
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Dec 06, 2018
            ICICI Bank Customer Care's response
            Dear Dinesh,

            We regret the inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
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              S
              Selvam Hems
              from Chennai, Tamil Nadu
              Dec 6, 2018
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              Address: Chennai, Tamil Nadu

              In my account nov '27 - 2018 rs826 debit without my knowledge
              I check with google that related to demat account charge, i think long back i was open demat account with icici bank, bank rep told 100% life time free for that account (No maintenance charge & yearly charges) so that only i was open, this is 100% fraudu debit, pls revert my amount as soon as possible
              Jan 6, 2019
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Dec 06, 2018
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5i5wm) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                A
                Adi.1755
                from Mumbai, Maharashtra
                Dec 5, 2018
                Resolved
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                Address: Gorakhpur, Uttar Pradesh, 273001

                I had withdrawn 900₹ from sbi bank atm on 10th of september 2018 from wave mall sbi bank atm in lucknow. The amount had also been deducted from my icici bank current account but i could not collect the cash from the sbi bank atm.
                I have also filed my complaint about my cash withdrawn dispute to icici bank over customer care on phone & also on icici bank customer grievance site online but from them i had not received any positive response & also not my cash refund till date, i had also visited icici bank branch in gorakhpur where i had my current account & i also met branch manager 2 times & told him about my complaints but he told me that the sbi bank had rejected my cash withdrawn dispute complaint & they could not do anything regarding about my complaint & the branch manager also told me that i could also go to consumer care forum court & should file a case.
                Jan 7, 2019
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Dec 06, 2018
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5i5wg) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  R
                  Rajini123
                  from Delhi, Delhi
                  Dec 5, 2018
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                  Address: 500053

                  Hello team,

                  This is rajini sada, i have been recently contacted by one of your representative regarding icici bank credit card payment. He is being abusive and also messaging me over my number and social media like watsapp.

                  Name of the executive: deepak salunke
                  The number using which he has contacted: [protected].

                  I have now blocked him over watsapp and also informed him that i'm going to report this incident.

                  He responded in a careless manner and as your company shares personal information with your executives which i understand that there are certain people who take advantage of it.

                  I also initially scared to report this incident but i feel if i do not report this might lead to other consequences, if i report it atleast i will have a documentation.

                  I kindly request you to take a look at it, as this executive have my personal information he might threaten me too in future.

                  This is a bit concerning me, as a working women i feel a bit insecure and troublesome because of this incident and skeptical about where this incident might turn up to.

                  Considering living a society like this i think our information being shared to executives like these is a bit concerning.

                  This is the exact message he has sent:

                  "day before yesterday you were talking in very high volume, what happened now didn't paif, now call me talk the same way if you are born to a single father"
                  ICICI Bank customer support has been notified about the posted complaint.
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                    K
                    Kartikey Pande
                    from Bengaluru, Karnataka
                    Dec 5, 2018
                    Resolved
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                    This is to inform you that the ICICI bank is deducting every month some 450 charges in the name of SMAB charge.
                    Of all the charges they have debited close to 4800 rupess since they have debited my account from beginning of January.i just happened to check my account online and i was shocked.The details of the debit are as follows.
                    17/01/2018 - 318 debit
                    22/02/2018- 325 debit
                    12/03/2018- 339
                    05/05/2018- 356
                    05/06/2018- 371
                    20/06/2018- 390
                    21/07/2018 - 420
                    23/08/2018- 445
                    05/10/2018- 468
                    24/10/2018- 487.
                    Its my hard earned money.The bank cannot do this fraud thing here.They didn't even intimate on the same .Please help.
                    Jan 6, 2019
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Dec 06, 2018
                    ICICI Bank Customer Care's response
                    Dear Kartikey Pande,

                    We regret the inconvenience caused. Our official will get in touch with you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      N
                      nandu6565
                      from Chennai, Tamil Nadu
                      Dec 5, 2018
                      Resolved
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                      Address: Bidar, Karnataka, 585403

                      Dear sir/madam, i am working in sai life sciences company which was located in bidar, Karnataka 585402 .i have a salary account in icici, i created it newly on[protected], while iam giving my account details to my HR department i gave wrong number[protected] IFSC CODE NO. ICIC0000780 . Insted of giving my original correct account no .[protected] IFSC CODE NO. ICIC0000738 . The salary was credited in the wrong account no.[protected] IFSC CODE NO. ICIC0000780 on[protected] .i gave complaint to the branch but there is no use .please do needful.

                      regards
                      Nanda Kumar
                      [protected]
                      Jan 6, 2019
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Dec 06, 2018
                      ICICI Bank Customer Care's response
                      Dear Nanda Kumar,

                      We regret the inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
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                        nandu6565
                        from Chennai, Tamil Nadu
                        Dec 5, 2018
                        Resolved
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                        Address: Bidar, Karnataka, 585402

                        Dear sir/madam, i am working in a company. I have a salary account in icici, i created it newly, while iam giving my account details to my hr department i gave wrong number[protected] ifsc code no. Icic0000780. Insted of giving my original correct account no.[protected] ifsc code no. Icic0000738. I gave complain but there is no use. Please do needful.

                        Regards
                        Nanda kumar
                        [protected]
                        Jan 5, 2019
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Dec 05, 2018
                        Updated by nandu6565
                        The salary was credited in wrong account no .please help me out .
                        Verified Support
                        Dec 05, 2018
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        Our official will get in touch with you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team
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                          A
                          Allamala
                          from Hyderabad, Telangana
                          Dec 5, 2018
                          Resolved
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                          Resolved

                          Address: 50055
                          Website: Branch walk in

                          Ms peddi pranaya one of the employee of icici branch of dr a s rao nagar said she is not having the count machine to count the cash, the branch staff is telling only above 2 lakhs cash can be deposited at the counter, below or less than 2lakhs need to be deposited under atm deposited machine only. Branch code for ur reference icic0000244, the branch staff is every rude with every customer. Hope it will be addressed. Date and time deposited amount 5th dec 2018. Time 3:46 pm
                          Jan 8, 2019
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Dec 05, 2018
                          ICICI Bank Customer Care's response
                          Dear Allamala,

                          We have made a note of the branch location and will get it checked.

                          Regards,
                          ICICI Bank Customer Service Team
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                            pshpad
                            from Ahmedabad, Gujarat
                            Dec 5, 2018
                            Resolved
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                            Resolved

                            Website: www.icicibank.com

                            Hi, i am hitesh mishra holding an account with icici bank[protected].

                            My account was debited with rs 791.06/- dateed 01-dec with reference # [protected] dp chgs till oct-18.

                            There was no prior information for this charges also neither there was any confirmation from my end for such deduction.

                            Also i have not opened any demat account.

                            I want to have a full refund of my deduction at the earliest.

                            Thanks
                            Hitesh
                            Jan 7, 2019
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Dec 05, 2018
                            ICICI Bank Customer Care's response
                            Dear Hitesh Mishra,

                            We regret the inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
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                              vishnurawat
                              Dec 5, 2018
                              Resolved
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                              Resolved

                              Address: 122001

                              I am an account holder of icici bank for about 4 years only. When i went to take money from the atm, my money in account was less from the previous days balance. I was thinking why i was having such deduction and i checked my mail and phone whether i received any notification. But i didn’t. Then i went to my personal banking website and checked for the reason. Then i saw a charge of 600 rupees in the name of smab chgs-nov'17+stax 60.00. My account no is[protected] contact no-[[protected]], [protected] email vishnu. [protected]@gmail.com
                              Jan 5, 2019
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Dec 05, 2018
                              ICICI Bank Customer Care's response
                              Dear Vishnu Rawat,

                              We regret the inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team
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                                S
                                Suprimo Vijay
                                from Narwana, Haryana
                                Dec 4, 2018
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                                Address: Rohtak, Haryana, 124001

                                Dear sir today I recharge my jio number with 101 rs. Money deducted but not get recharge plz refund my money through [protected]@upi
                                after that second time i recharge then it got successful but again money 101 deducted... Second time successfully but refund my first time money which is gone into [protected]@ybl
                                Dec 04, 2018
                                Updated by Suprimo Vijay
                                My last second one is rechrge fail plz refund it..

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                                  VinRed
                                  from Hyderabad, Telangana
                                  Dec 4, 2018
                                  Resolved
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                                  Resolved

                                  02/12/2018 [protected]@18% 311.57 dr.
                                  02/12/2018 interest charges 1, 730.93 dr

                                  Charged and only 400 reversed.

                                  Check my history with ur bank.
                                  I have 2 savings accounts, many fds and credit card

                                  As i do contract work in rural areas i dont even access internet and i only do so when am in city., kindly reverse the charges or please cancel my credit card n i will pay outstanding due and also will close other accounts
                                  Jan 8, 2019
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Dec 04, 2018
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5hxvn) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    Zainab Anjum
                                    from Gurgaon, Haryana
                                    Dec 4, 2018
                                    Resolved
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                                    Resolved

                                    Address: New Delhi, Delhi, 110025

                                    I am zainab. Icici bank has credited amount ₹1899 without informing me. I did not apply for this policy yet i got the following message.

                                    Dear customer, renewal of policy wa privilege single rs. 1899 for cpp/oneassist has been regd vide sr[protected] on 04-dec-18. It will be completed in 1 wkg day.

                                    Sr[protected]: dear customer, your request for renewal of oneassist plan has been completed.

                                    I want to cancel it and get my damn refund now!!! How dare you take my money when im struggling to keep my balance in the account i already don’t have enough money.

                                    Give me my money back you fraud people!
                                    Jan 20, 2019
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Dec 04, 2018
                                    ICICI Bank Customer Care's response
                                    Dear Zainab Anjum,

                                    We have made a note your concern. Our official will get in touch with you. We appreciate your patience.

                                    Regards,
                                    ICICI Bank Customer Service Team
                                    Dear Zainab,

                                    Apologies for the inconvenience caused. We have forwarded your case to the concerned team. They will get back to you shortly.

                                    Regards,

                                    Devendra,

                                    OneAssist, Social Media Team.
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                                      om kumar choudhary
                                      from Delhi, Delhi
                                      Dec 4, 2018
                                      Resolved
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                                      Resolved

                                      Address: New Delhi, Delhi, 110085

                                      I made two transaction to bookmyshow through icici upi... Both of which failed.. But i was credited one time for it.. Actually i made two transactions for 335. 40. But i was credited for only one transaction.. Even when both transactions failed.. I have attached the photo of my account statement and msg.. Which i received from icici.. I am attaching both here.. Please look in to this matter and refund my money
                                      Jan 4, 2019
                                      Complaint marked as Resolved 
                                      My money is refunded back to me.. Thanks..
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Dec 19, 2018
                                      Updated by om kumar choudhary
                                      I have got sms that i have been credited with 335.40 of my refund.. On 12 December 2018...but its not showing in my bank statement account... Kindly see to it.. And reply soon.. I am attaching the sms and bank statement along with this.

                                      Dec 20, 2018
                                      Updated by om kumar choudhary
                                      It has been 2 weeks i have not yet got my refund... Its very frustrating..
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                                        Priya Kotkar
                                        from Mumbai, Maharashtra
                                        Dec 4, 2018
                                        Resolved
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                                        Resolved

                                        Dear sir / madam,

                                        This is in regards to online fund transfer from my savings a/c no.[protected] mistakenly transferd into wrong sbi a/c. Correct account number is [protected]
                                        Wrong account number is [protected].

                                        Request you to please revers the transaction to my icici savings a/c no.[protected].

                                        Transaction id:
                                        Dated: 28/11/2018

                                        Name: priya kotkar
                                        Savings a/c no.:[protected]
                                        Branch: midc chakala andheri east.
                                        Contact: [protected]
                                        Dec 4, 2018
                                        Complaint marked as Resolved 
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Dec 04, 2018
                                        ICICI Bank Customer Care's response
                                        Dear Priya Kotkar,

                                        We have made a note your concern. Our official will get in touch with you. We appreciate your patience.

                                        Regards,
                                        ICICI Bank Customer Service Team
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