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ICICI Bank Complaints & Reviews

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Updated: Sep 24, 2026
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ICICI Bank reviews & complaints page 538

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R
from Mumbai, Maharashtra
Dec 7, 2018
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Address: Mumbai City, Maharashtra, 400003
Website: icici head branch

I founded ecs return charges 400 plus and after 700 plus, transfer charges 100 plus many more

I kept fund for clearing my ecs but without my knowledge and giving information amount was deducted in charges, last 1 year i just paid many charges.

If i tried asked about charges and sharing vendor list, simple said there were no process for sharing vendor list, your company have authority to deduct amount any time without informing and acknowledge me.

Kindly look in it and revese my all charges or adjust in my loan account.

I am struggling financial condition because misguiding about charges and process.

Complain no sr[protected]
ICICI Bank customer support has been notified about the posted complaint.
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    R
    from Mumbai, Maharashtra
    Dec 7, 2018
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    Address: Mumbai City, Maharashtra, 400003
    Website: [email protected] and [email protected]

    I founded many charges last 1 year in my account after visited many branches non employee supported me actually they misguide me many time, if i trying to asked share the list of vendor who represent cheque that time said there is no process of sharing vendor list, i am struggling financial condition because of misguiding. Complain number[protected], sr[protected].

    Voice record of customer care and request letter already submitted.

    Kindly help out for reversing my all charges.
    ICICI Bank customer support has been notified about the posted complaint.
    Dec 07, 2018
    Updated by [email protected]
    I founded many charges last 1 year in my account after visited many branches non employee supported me actually they misguide me many time about charges if i trying to asked share the list of vendor and charges who represent cheque for ecs that time your employee said me there is no process of sharing vendor list to client and ICICI bank have authority to deduct amount any time, I didn't understand, time of opening account, visiting branch non of guide me what type of charges will take in future, In a month of october 2018 I founded 18 ecs return, same time asked about vendor list or other think simply said there were on process for sharing list of vendor, Now after complain raised just share, Just asked why thinks come todays why did come before complain, , why did misguide, I am struggling financial condition because of misguiding .Complain number[protected], SR[protected].

    VOICE Record of customer care and Request letter already submitted .

    Kindly help out for reversing my all charges .
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      K
      Kousallya Pandit
      from Bahula, West Bengal
      Dec 7, 2018
      Resolved
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      Address: 721451

      I am an account holder of icici bank. Without permission convert from salary account to savings account and apply smab charges till up to date. Kindly stop smab charges and refund money. I live rural location. Now, i want use savings account. Email id - [protected]@gmail.com & mob no - [protected].

      Account number[protected]
      Branch address :- 258/223/1, malancha road, kharagpur,, paschim medinipur, wb, in, 721304
      Ifsc code:-icic0000834
      Jan 7, 2019
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Dec 07, 2018
      ICICI Bank Customer Care's response
      Dear Kousallya Pandit,

      We have made a note of your concern. Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
      Jan 03, 2019
      Updated by Kousallya Pandit
      I live in rural location, we maintain Minimum monthly average balance in Nov & Dec-2018. ICICI Bank Complaint Status Update [ID: 2169520].( Minimum monthly average balance Metro and Urban locations - Rs.10, 000, Semi-urban locations - Rs.5, 000, Rural locations - Rs.2, 000 ). But still now apply smab charge (show -Nov & Dec-2018). contact my mail- [protected]@gmail.com
      Account number[protected]
      Branch address :- 258/223/1, malancha road, kharagpur, , paschim medinipur, wb, in, 721304
      Ifsc code:-icic0000834
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        I
        Iniansampath C
        from Chennai, Tamil Nadu
        Dec 7, 2018
        Resolved
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        Address: 600089

        In my account rs826 debit without my knowledge
        I check with google that related to demat account charge, account with icici bank, bank rep is not giving me correct response worst response from the person (Sathya chennai
        [protected] he is answering me u had to make call to icici customer care to close your account and the got your bank and close demand account after 7 days u will be get refundfraudu debit, pls revert my amount as soon as possible...
        Worst response fraud debit in secure bank
        They are stole my money from by account then y should i need to wait for 15 days it has been many days
        Jan 9, 2019
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Dec 07, 2018
        Updated by Iniansampath C
        Act number 1547******4068
        Verified Support
        Dec 07, 2018
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5iffa_1) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          D
          dszvivek
          from Delhi, Delhi
          Dec 7, 2018
          Resolved
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          Address: Mumbai City, Maharashtra

          I did not do any transaction though money got deducted. Please return my money. Below is the sms i received from icici bank.

          Dear customer, txn of inr 990.00 done via debit card of acct xx3483 on 06-dec-18. Info: vin*google *tek. Avbl bal:inr 23, 662.67. For dispute, call [protected]

          I tried calling specified number, after many attempt when they responded, they misdirected me stating, it has been done by google, o should ask google play store. But there is no entry of such transactions.

          Vivek, [protected]
          Jan 7, 2019
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Dec 07, 2018
          ICICI Bank Customer Care's response
          Dear Vivek,

          We regret the inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
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            A
            Achuna Rongmai
            from Ernakulam, Kerala
            Dec 6, 2018
            Resolved
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            Address: Mumbai City, Maharashtra

            I had purchased Children Growth Bond on 27.03.2002 and it was due for redemption on 27.10.2018. The details of the Bond are as given below.

            1. Option – I, Issue Price per Bond: Rs.5, 000/- Allotment date: 27.03.2018, Face value: 25, 000/- Redemption date: 27.10.18, Nos. of Bonds: 2
            2. Bond Holder No.[protected], Certificate No. 1400
            3. Name of Bond Holder: Gaithuiliu Rongmai, U/G Achuna Rongmai
            4. Nos. of Bonds: 2 (two), Distinctive Nos. 2804 – 2805

            I have already sent by DTDT courier on 19.11.18 the following documents and was delivered on 22.11.18 to ICICI Mumbai Office.
            (1) Proof of Address: Copy of Telephone Bill,
            (2) Cancelled Cheque No.296244 of SBI, Kochi Refinery Branch

            But, till date I have not reciept the redemption amount.
            My new bank mandate
            Name: Achuna Rongmai,
            Account No. [protected]
            Account Type: Savings Bank, Bank: State Bank of India,
            Branch: Kochi Refineries (10567), IFSC Code: SBIN0010567

            You are requested arrange for depositing the redemption amount to my account and oblige.
            Jan 12, 2019
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Dec 07, 2018
            ICICI Bank Customer Care's response
            Dear Achuna Rongmai,

            We have made a note of your concern. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
            I had purchased children growth bond 022002 cgb of rs 5000 on 27/03/2002

            Face value 25000
            Redumption date 27/10/2018

            Bond holder no[protected]

            Certificate no 436

            Name Thakar vaibhavi Dhruv Kumar
            U/g Thakar dhruvkumar Natvarlal

            Distinctive note 834-834

            Bse 960774

            Nse ICICI 0302

            You e requested to guide for redumption

            Dhruvkumar Thakar
            [protected]
            [protected]

            12/ a Ganga Prasad Mukherjee road
            Navkar building 4th floor
            Bhowanipore
            Kolkata
            700025
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              N
              nil1212
              from Mumbai, Maharashtra
              Dec 6, 2018
              Resolved
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              Resolved

              Am an icici bank customer. Today 06-12-18 ecsrtnchg charged 413 rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount. My email id is [protected]@gmail.com
              Jan 7, 2019
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Dec 06, 2018
              ICICI Bank Customer Care's response
              Dear Nilesh Bhagat,

              We regret the inconvenience caused. Our official will get in touch with you.

              Regards,
              ICICI Bank Customer Service Team
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                Dine66
                from Chennai, Tamil Nadu
                Dec 6, 2018
                Resolved
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                Resolved

                Address: Chennai, Tamil Nadu, 600118

                [resolved] icici bank — smab charges deducton

                21 reviews
                Dheeraj prakash
                Submit a complaint
                I am an account holder of icici bank for about 3years. When i went to take money from the atm, my money in account was insufficient. I don't why i was having such deduction and i checked my mail and phone whether i received any notification. But i didn’t. Then i went to my personal banking app and checked for the reason. Then i saw a charge of 599 rupees in the name of smab chgs-oct 18+ gst 107.82. My contact no - [protected] email id - [protected]@gmail.com
                Jan 13, 2019
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Dec 06, 2018
                ICICI Bank Customer Care's response
                Dear Dinesh,

                We regret the inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
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                  Selvam Hems
                  from Chennai, Tamil Nadu
                  Dec 6, 2018
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                  Address: Chennai, Tamil Nadu

                  In my account nov '27 - 2018 rs826 debit without my knowledge
                  I check with google that related to demat account charge, i think long back i was open demat account with icici bank, bank rep told 100% life time free for that account (No maintenance charge & yearly charges) so that only i was open, this is 100% fraudu debit, pls revert my amount as soon as possible
                  Jan 6, 2019
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Dec 06, 2018
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5i5wm) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    A
                    Adi.1755
                    from Mumbai, Maharashtra
                    Dec 5, 2018
                    Resolved
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                    Address: Gorakhpur, Uttar Pradesh, 273001

                    I had withdrawn 900₹ from sbi bank atm on 10th of september 2018 from wave mall sbi bank atm in lucknow. The amount had also been deducted from my icici bank current account but i could not collect the cash from the sbi bank atm.
                    I have also filed my complaint about my cash withdrawn dispute to icici bank over customer care on phone & also on icici bank customer grievance site online but from them i had not received any positive response & also not my cash refund till date, i had also visited icici bank branch in gorakhpur where i had my current account & i also met branch manager 2 times & told him about my complaints but he told me that the sbi bank had rejected my cash withdrawn dispute complaint & they could not do anything regarding about my complaint & the branch manager also told me that i could also go to consumer care forum court & should file a case.
                    Jan 7, 2019
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Dec 06, 2018
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5i5wg) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      R
                      Rajini123
                      from Delhi, Delhi
                      Dec 5, 2018
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                      Address: 500053

                      Hello team,

                      This is rajini sada, i have been recently contacted by one of your representative regarding icici bank credit card payment. He is being abusive and also messaging me over my number and social media like watsapp.

                      Name of the executive: deepak salunke
                      The number using which he has contacted: [protected].

                      I have now blocked him over watsapp and also informed him that i'm going to report this incident.

                      He responded in a careless manner and as your company shares personal information with your executives which i understand that there are certain people who take advantage of it.

                      I also initially scared to report this incident but i feel if i do not report this might lead to other consequences, if i report it atleast i will have a documentation.

                      I kindly request you to take a look at it, as this executive have my personal information he might threaten me too in future.

                      This is a bit concerning me, as a working women i feel a bit insecure and troublesome because of this incident and skeptical about where this incident might turn up to.

                      Considering living a society like this i think our information being shared to executives like these is a bit concerning.

                      This is the exact message he has sent:

                      "day before yesterday you were talking in very high volume, what happened now didn't paif, now call me talk the same way if you are born to a single father"
                      ICICI Bank customer support has been notified about the posted complaint.
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                        K
                        Kartikey Pande
                        from Bengaluru, Karnataka
                        Dec 5, 2018
                        Resolved
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                        This is to inform you that the ICICI bank is deducting every month some 450 charges in the name of SMAB charge.
                        Of all the charges they have debited close to 4800 rupess since they have debited my account from beginning of January.i just happened to check my account online and i was shocked.The details of the debit are as follows.
                        17/01/2018 - 318 debit
                        22/02/2018- 325 debit
                        12/03/2018- 339
                        05/05/2018- 356
                        05/06/2018- 371
                        20/06/2018- 390
                        21/07/2018 - 420
                        23/08/2018- 445
                        05/10/2018- 468
                        24/10/2018- 487.
                        Its my hard earned money.The bank cannot do this fraud thing here.They didn't even intimate on the same .Please help.
                        Jan 6, 2019
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Dec 06, 2018
                        ICICI Bank Customer Care's response
                        Dear Kartikey Pande,

                        We regret the inconvenience caused. Our official will get in touch with you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          nandu6565
                          from Chennai, Tamil Nadu
                          Dec 5, 2018
                          Resolved
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                          Resolved

                          Address: Bidar, Karnataka, 585403

                          Dear sir/madam, i am working in sai life sciences company which was located in bidar, Karnataka 585402 .i have a salary account in icici, i created it newly on[protected], while iam giving my account details to my HR department i gave wrong number[protected] IFSC CODE NO. ICIC0000780 . Insted of giving my original correct account no .[protected] IFSC CODE NO. ICIC0000738 . The salary was credited in the wrong account no.[protected] IFSC CODE NO. ICIC0000780 on[protected] .i gave complaint to the branch but there is no use .please do needful.

                          regards
                          Nanda Kumar
                          [protected]
                          Jan 6, 2019
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Dec 06, 2018
                          ICICI Bank Customer Care's response
                          Dear Nanda Kumar,

                          We regret the inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team
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                            nandu6565
                            from Chennai, Tamil Nadu
                            Dec 5, 2018
                            Resolved
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                            Resolved

                            Address: Bidar, Karnataka, 585402

                            Dear sir/madam, i am working in a company. I have a salary account in icici, i created it newly, while iam giving my account details to my hr department i gave wrong number[protected] ifsc code no. Icic0000780. Insted of giving my original correct account no.[protected] ifsc code no. Icic0000738. I gave complain but there is no use. Please do needful.

                            Regards
                            Nanda kumar
                            [protected]
                            Jan 5, 2019
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dec 05, 2018
                            Updated by nandu6565
                            The salary was credited in wrong account no .please help me out .
                            Verified Support
                            Dec 05, 2018
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
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                              Allamala
                              from Hyderabad, Telangana
                              Dec 5, 2018
                              Resolved
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                              Resolved

                              Address: 50055
                              Website: Branch walk in

                              Ms peddi pranaya one of the employee of icici branch of dr a s rao nagar said she is not having the count machine to count the cash, the branch staff is telling only above 2 lakhs cash can be deposited at the counter, below or less than 2lakhs need to be deposited under atm deposited machine only. Branch code for ur reference icic0000244, the branch staff is every rude with every customer. Hope it will be addressed. Date and time deposited amount 5th dec 2018. Time 3:46 pm
                              Jan 8, 2019
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Dec 05, 2018
                              ICICI Bank Customer Care's response
                              Dear Allamala,

                              We have made a note of the branch location and will get it checked.

                              Regards,
                              ICICI Bank Customer Service Team
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                                pshpad
                                from Ahmedabad, Gujarat
                                Dec 5, 2018
                                Resolved
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                                Resolved

                                Website: www.icicibank.com

                                Hi, i am hitesh mishra holding an account with icici bank[protected].

                                My account was debited with rs 791.06/- dateed 01-dec with reference # [protected] dp chgs till oct-18.

                                There was no prior information for this charges also neither there was any confirmation from my end for such deduction.

                                Also i have not opened any demat account.

                                I want to have a full refund of my deduction at the earliest.

                                Thanks
                                Hitesh
                                Jan 7, 2019
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Dec 05, 2018
                                ICICI Bank Customer Care's response
                                Dear Hitesh Mishra,

                                We regret the inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  V
                                  vishnurawat
                                  Dec 5, 2018
                                  Resolved
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                                  Resolved

                                  Address: 122001

                                  I am an account holder of icici bank for about 4 years only. When i went to take money from the atm, my money in account was less from the previous days balance. I was thinking why i was having such deduction and i checked my mail and phone whether i received any notification. But i didn’t. Then i went to my personal banking website and checked for the reason. Then i saw a charge of 600 rupees in the name of smab chgs-nov'17+stax 60.00. My account no is[protected] contact no-[[protected]], [protected] email vishnu. [protected]@gmail.com
                                  Jan 5, 2019
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Dec 05, 2018
                                  ICICI Bank Customer Care's response
                                  Dear Vishnu Rawat,

                                  We regret the inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    S
                                    Suprimo Vijay
                                    from Narwana, Haryana
                                    Dec 4, 2018
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                                    Address: Rohtak, Haryana, 124001

                                    Dear sir today I recharge my jio number with 101 rs. Money deducted but not get recharge plz refund my money through [protected]@upi
                                    after that second time i recharge then it got successful but again money 101 deducted... Second time successfully but refund my first time money which is gone into [protected]@ybl
                                    Dec 04, 2018
                                    Updated by Suprimo Vijay
                                    My last second one is rechrge fail plz refund it..

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                                      VinRed
                                      from Hyderabad, Telangana
                                      Dec 4, 2018
                                      Resolved
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                                      Resolved

                                      02/12/2018 [protected]@18% 311.57 dr.
                                      02/12/2018 interest charges 1, 730.93 dr

                                      Charged and only 400 reversed.

                                      Check my history with ur bank.
                                      I have 2 savings accounts, many fds and credit card

                                      As i do contract work in rural areas i dont even access internet and i only do so when am in city., kindly reverse the charges or please cancel my credit card n i will pay outstanding due and also will close other accounts
                                      Jan 8, 2019
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Dec 04, 2018
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5hxvn) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
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                                        Z
                                        Zainab Anjum
                                        from Gurgaon, Haryana
                                        Dec 4, 2018
                                        Resolved
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                                        Resolved

                                        Address: New Delhi, Delhi, 110025

                                        I am zainab. Icici bank has credited amount ₹1899 without informing me. I did not apply for this policy yet i got the following message.

                                        Dear customer, renewal of policy wa privilege single rs. 1899 for cpp/oneassist has been regd vide sr[protected] on 04-dec-18. It will be completed in 1 wkg day.

                                        Sr[protected]: dear customer, your request for renewal of oneassist plan has been completed.

                                        I want to cancel it and get my damn refund now!!! How dare you take my money when im struggling to keep my balance in the account i already don’t have enough money.

                                        Give me my money back you fraud people!
                                        Jan 20, 2019
                                        Complaint marked as Resolved 
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Dec 04, 2018
                                        ICICI Bank Customer Care's response
                                        Dear Zainab Anjum,

                                        We have made a note your concern. Our official will get in touch with you. We appreciate your patience.

                                        Regards,
                                        ICICI Bank Customer Service Team
                                        Dear Zainab,

                                        Apologies for the inconvenience caused. We have forwarded your case to the concerned team. They will get back to you shortly.

                                        Regards,

                                        Devendra,

                                        OneAssist, Social Media Team.
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