ICICI Bank Complaints & Reviews

Hello there

I had an emi debiting from my icici account.. I put a request to stop the payment twice and still the amt is debited

Customer care never bothers to help or listen to the issue for every small thing they ask us to visit branch...
If you want us to go to the branch why do you want to have a call center in the first place

Most of the time the server is down

I want the amt to credited back to my account after i put my request

If your incapable of doing what we need why should we use your services

I need this to be resolved asap

An amount of rs 29.50 x 9 times i. E. 265.5 rs in total is being debited from my account because of incorrect amount being entered while debit was to be made via atm.

If the amount that exceeds the account balance is entered, doesn't it should be limited to only a pop-up message that there's no sufficient balance?
Why is there charges being levied?

I need refund of my money asap!

Be aware that this is hard earned money and you shouldn't be authorized to do such debits which doesn't have any impact anywhere.

One of the ridiculous thing that i have ever seen!

My son syamantak has one account under guardian vasudev paliwal’s name in icici’s kela pada, jaisalmer branch. On 04 august, 2018, i requested the icici chb, jodhpur branch to close the said kela pada branch account and to open a new account in icici chb, jodhpur branch and to transfer the money deposited in the old jaisalmer account to the new jodhpur account.
The icici chb branch has opened the new account and the account in jaisalmer branch has been closed. However, the jaisalmer branch has not transferred the amount deposited in the closed account to the new account till date.

Hi,

I have applied Personal Loan to ICICI Bank through Bank Bazaar.com.
My Loan application Number is 71441481. Iam seeing the status as approved in online ICICI portal. I have submitted all the documents to the ICIC Bank representative but no call back was received. I tried to contact ICICI Bank but no response. Also BankBazaar.com is not taking proper responsibility to follow up with bank

Dear sir/madam,

Payment has been made on 2nd septmeber, 2018 for ticket bookings in APSRTC by using Internet banking and transactions details as follows

A. Inr 385.0 on Merchant Referance Number L207541_APSRTC at APSRTC site easy pay icici bank ltd. Reference No [protected]

B. Inr 385.0 on Merchant Referance Number L207541_APSRTC at APSRTC site easy pay icici bank ltd. Referance No [protected]

The amount has been debited from my account[protected] but in the APSRTC portal it says that payment has not been made.
Kindly refund back the money for the above transactions.

On sept 02, 2018 i have applied for a new savings account through bank website. During the process i have added 10, 000 inr to the new account. I have got the account number instantly i. E. –[protected] and branch opted was jaydev vihar, bhubaneshwar, odisha. However, due to some personal reasons i no longer want to open a new savings account at icici bank. Bank staff have also contacted me regarding the same but i refused, and said i will opt for account later on as i was directed to create a new account where this above amount will be transferred.

Current status : application closed, account not activated. (Attached image)

Kindly request to refund the amount as soon as possible, bank website shows amount will be refunded within 15 days in case account is not activated.

New account number –[protected]
Branch – jaydev vihar, bhubaneshwar
Transaction reference number – [protected]
Debited account number –[protected]
Paid to – eazypayicicibank
Reference id – [protected]

Regards,

Sarala

Call - [protected]
Mail - [protected]@gmail.com

Am an icici bank customer. On 07sep-18 ecsrtnchg charged 413 rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount. My email id is [protected]@gmail.com

Dear customer, imps txn ref[protected] for rs.1, 500.00 is timed out at beneficiary bank on 11-sep-2018 21:53:31. Txn status will be updated by bene bank in 3 working days.

I have transfer urgent amt and but i have received this sms and money wasn't credited to beneficiary.
Let me know when this amount will credit or refund.

Regards
Sachin shembade

I also received call from icici bank and they just given information about one assist plan after than they automatically activated this plan and deducted rs-1799/- from my saving a/c. Without my permission. I don't need this plan actually. Please deactivate this plan and refund my money asap

My account number[protected]
One assist plan id SR[protected]

My name is Karishma Mittal. I have a A/c in icicibank. My a/c is[protected]. In yahmuna Vihar New Delhi. Bank issued me a debit card plus Dmrc card. Before 2months ago 600 rs deducted from my account for Dmrc. But my card is not working in Dmrc. It is saying card is black listed.. But bank says card is active. I made a complaint in customer cars and head services quality. No response. Complaint no was[protected]. After 2 month it is open. Quality head services contact no is [protected]. It is only ringing. That's it no budy pick this no.
Again 1200rs deducted 5th sep. Complaints No is[protected]..
Kindly help me.
Very bad services... No customer value. Not only time even money.
Customer care says go to branch. Branch says go to Dmrc. Or Dmrc says go to customer cars.
Where should I go let me know.
There is senior contact person. Customer care is waist of time of customer..
My contact no is [protected].
When senior is taking action. No fault of employ...
Kindly take a action on this matter.
Now my passions has been over.

I mr. Ramakrishna murthy retired employee of bharat dynamics limited (Bdl) holding savings account with sbi.
Its been noticed that every month there is amount around rs.500 is been deducted from my savings account against loan from icici bank. We quote that we have not taken or authorized any kind of loan from icici bank. We dont understand why is the amount being deducted from my account without my authorization.
My pension account no.in sbi is [protected].
Kindly clarify and refund the amount deducted till date..

Attached with sbi statement and loan details

Chittimalla ramakrishna murthy
Hyderabad
[protected]

This is to inform you that, your sales person mr. Santosh shintre emp id - 176908 has given me false commitments and false promises during my home loan process.

Let me first explain the whole situation step by step so that you all get better idea. I hopeyou already aware of this whole matter because this was done in your presence. Because, you are the branch credit manager you might had discussed all the matter with your sales guy.

The things goes like that, the moment when icici bank thakurli branch came to know that i am planning to purchased home as i already discussed with ms nilima jagtap (Cash counter operator) regarding my home loan. She gave me a reference of so called mr. Santosh shintre and also gave his phone no.

Same day i had a conversation with mr. Satosh shintre regarding my home loan but the processing fee and other charges which was told by your sales guy was too high.

But, when i started my payment transaction with seller as i have my salary account in icici bank (My whole family have individual icici silver account in thakurli east branch). The branch had come to know that, i had finalized the property. Therefore, again, i got a call from mr. Santosh and he told me that will be giving you concession in processing fee andwill charge in between (0.25% to 0.31%). Also, he told me that, you have to only pay rs 2500/- of admin fee which should be paid at the time of loan disbursement. On the day of raksha bandhan[protected] he called me and told that i am taking approval for admin fee waiver hopefully you don't have to pay that as well.

As i have privilege account where i should not be charged processing fee but, still i agreed for processing fee.

On 4th of august 2018, mr. Santosh had come to my house and again explain me above rate and interest rate, he clearly mentioned in front of my whole family that there is a scheme going on for 3 days if you applied within this 3 days you will get the interest rate @ 8.55%. I trust him and applied on the same day in evening submitted all the document and signed application form. The documentation part has been done from my side on the same day.

Later, verification process got started, all the things gone smoothly. Here, i want to mentioned one thing, icici bank always talks about digitization always forced us to use mobile app and net banking.

But, during my whole home loan process apart from a single message on my wife mobile i never got any communication regarding my home loan. Not even my sanction letter got release on my email id everything was done offline because you people have an intention of manipulation and the same thing was happened at the end.

My loan was got sanction on 10th of august 2018. But, it was not got release to me. After some days around date 20th-aug - 2018. Again, i got a call from mr santosh stating that your loan has been sanction but, there is a 2 condition mentioned on your sanction letter as follows below,

If you need loan @ 8.55% then your processing fee will be charged @ 0.31%second, if you want to get charged processing fee @0.25% then your interest rate will be @8.65%

But, there is nothing like that, he just convinced me by his # methodology. As i know no bank sanctions such # thing with conditions. Still, he only convinced me to go for 1st option and i did the same. Till, that moment also i did not got my sanction letter. He had kept with him.

After that, i have sent him rs 7700/- for my loan stamp duty and franking charges wherein rs 6000/- is for stamp duty and rs 1700/- is for franking. But he had did the franking of rs 1200/- only.

He had also taken our whole family member signature on disbursement and facility booklet which was not filled (Not even single form is filled inside). I worried what he will write inside that. Because, we trust him and did the entire signature.

Finally, i received my loan the sanction letter on 30th aug 2018. This sanction letter was containing the rate of interest @8.55% but, loan amount was rs 2997313/- which was less by rs 2687/-. I told him i am fine with this amount as well please go ahead with that and also i asked mr. Santosh this latter contains the different processing fee but you have committed me something else. He said this is formal letter. We will not going to charge that we will only charge what i have committed to you. I trust him and said ok.

Later, mr. Santosh told me that he will make new sanction letter of rs 3000000/- and also will add my mother, father and brother name in sanction letter because earlier letter does not contains these details. But, he never mentioned that he will changed the interest rate as well. The very next day he again came in my home in afternoon but forgot to bringsanction letter. Later, again he came in night around 10:30 pm at that time our whole family was busy in janamastmi pooja and the same moment he asked for signature on the sanction letter my whole family did the signature and i was in my bedroom was busy on call my brother called me for signature in the trust i also did the signature. The moment mr santosh step down from my home i referred the sanction letter i realized some forge have been happened because till that time this guys didn't told me anything aboutinterest rate his intention was to take signature anyhow. Within a second i called him regarding this issue but, i was very much surprised that, this guy mr. Santosh is completely changed his behavior he started saying he never committed any interest rate and bla bla things his voice tone suddenly got changed. He was at down stair only but not acted like responsible person he left the premises very soon because his job was done. I never saw a person like this. What kind of person got hired by icici bank?

Today, when i again called him for cheque and asked him why you were stepping back from your words. Again, he is like i never committed anything i asked him to take an oath of his child but he was so ruthless he had not even left his child. I was surprised what people do just for some commission.

I was associated with icici bank for almost more than 10 years as a loyal customer and you people only forge me just for sake of some money. Is that the culture of so much reputed bank? Many of my friend advise me not to go to icici bank for home loan they are worst in that but still i believed in icici and applied for home loan now after this incident i feel they were absolutely correct.

Mrs. Pratibha you are also culprit for the same because sanction letter contains your stamp and signature. You are also involved in this manipulation. What more i can accept from this bank who’s ceo has done a forge with his own bank then forget about his employee.

Last but not the least, request you kindly improve your mistake and issue me revised sanction letter with @ 8.55% interest rate with my committed processing fee which is follows below.

Processing fee nil for previlage account.

If not then 0.31% of loan amount

No admin fee as waiver has been committed from your sales person.

Stamp duty and franking rs 7700/- already paid.

I need this issue should be resolved at the earliest and without intimating me you will not deposit my processing fee cheque otherwise there will be a big consequences.

Just for your information if it doesn't get resolved within a time span i will be escalating this issue to managing directors. If required will approach bank ombudsman and rbi as well.

For your ref, i am attaching my earlier both sanction letter.

I made a transaction via phonepay to pay an amount of ₹1522 to KreditBee which was requested by [protected]@icici but the money has not received by KreditBee yet kindly resolve this issue soon that money was paid in the form of repayment to KreditBee but the app on s not showing confirmation and they say that loan is overdue, but I had made the payment

Dear sir,
I would like to bring to your kind attention that i was registering for the diploma in elementary education programme for untrained teachers and made a payment of rs. 4545.00 through axis bank my choice credit card (Card no [protected]) on 11 sept 2017, (Transaction id [protected]) i have waited for more than 48 hrs for the update of the payment status but the status remains as 'payment not made'. That is why i requested to someone for the payment my fees for the purpose.
The said amount has been deducted from my account on that day. After that i lodge a complain to axis bank but they guided me to contact with easypay icici bank ltd.
So kindly look after the matter and refund my money to respected credit card which i have mentioned above. I am also sending the credit card statement in which the transaction is reflected.

Applicant details :
Name of the applicant - susanta singha
Transaction id [protected] at eazypay icici bank ltd
Credit card no [protected]

Applicant name for whom i was paying is - arpita samanta
School udise no. - [protected]

Icici bank customer de link my credit card without my permission now they said we are unable to solve net banking login for credit card they are all fake request taking no one help in customer care user id fake request 2 times i mark mail md and credit card head but still not login in net banking i want see i mobile and net banking card details 100 times i call customer care even senior customer management poir service 15 days over i cant see card details still kindly request

I did a payment from canara bank to school of open learning (Sol) for admission through eazypay as on 13th aug of rs. 3, 530.
The amount has been deducted from my account but not remmitted to the sol.
When i filed a complaint in my bank they replied that the transaction was successful.
Transaction details are :
Citruspay-[protected]
Date : 13th aug
Amount : rs. 3, 530.00
Sol admission barcode :[protected]
Student name : sateesh kumar

I have also retrieved the detailed statement from previous years for icici bank and they automatically activated this plan and deducted yearly from[protected] from my saving a/c. Without my permission. The following details as

My a/c number:[protected]

Date of incident: 04-sep-2017
Rs 1899/-
One assits id: sr[protected]

Date of incident: 01-sep-2016
Rs 1799/-
One assits id: sr[protected]

Date of incident: 29-sep-2015
Rs 1799/-
One assits id: sr[protected]

Date of incident: 29-sep-2014
Rs 1799/-
One assits id:[protected] new

I don't need this plan actually. Please deactivate this plan and refund my money asap

Make sure to deactivate this plan asap.

. Thanks!
Srinivas kotagiri

Yesterday i have fund transfer from my mobile wrongly account number mismatched by add payee kindly request you bank people refund the amount to my saving bank account
Transections numbers and time and date as follows
1.[protected] time 21;08;33 amount rs.4000/-
2.[protected] time 11;11;43 amount rs.1500/-

Karur vysya bank mayiladuthurai gurumoorthy account

Hence i kindly request you verify the transection return the amount to my bank account my bank account icici bank sholinganallur branch[protected] mobile number [protected] [protected]@gmail.com

I have been charged rs 47.64 (Surcharge dt:26/12/17 mcc 5541 47.64) for using my debit to pay fuel worth of rs 4037 from shell petrol pump, kasavanahalli, bangalore by icici bank. I do not understand on what account this surcharge is charged. As per the government declared policy, at no point should the consumers be burdened with the mdr charges. These ought be shared between the banks, the oil companies and the fuel station outlets.

Quoting the state of the union minister dharmendra pradhanbelow

"banks and oil marketing companies (Omcs) will bear any burden of merchant discount rates (Mdr) on card transactions at petrol pumps.

Consumers will not be burdened with merchant discount rate (Mdr). Retail outlets (Petrol pumps) will also be kept out of its purview. Now it is between banks and omcs how they share it"

I want to change my credit card email address because it shows me wrong email address when i get statement alert from icici band. And i try to solve the problem through customercare but it doesnt work. So please kindy solve this problem. And my credit card statement are not shown to me right. I want to reissue my credit card because it has been block. Please give me assistance