My credit card number is [protected]. On[protected] i received sms alert that 7 transaction done in my credit card at face bk without my consent. Amounts are rupees (500, 1000, 500, 500, 500, 500, 500) immediately i contacted icici customer care. They blocked my credit card and took up the matter to their dispute department. I spoke to mr. Abdul rehman. I elaborated the incident. Raise one complain vide complain number sr[protected]. My request to the bank is to investigate the matter and not to released the amount to face bk, as i had not done this transaction. To do any credit card transaction we need one otp. I had not sent any otp request nor received any otp in the registered mobile number.
I hope icici bank will carry out proper investigation and do justice with me, a valuable customer of icici bank credit card. My contact number is [protected] and mail id is [protected]@yahoo.com
Please revert on this mail asap to close this issue.
Oct 28, 2018
Complaint marked as Resolved
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Sep 27, 2018
ICICI Bank Customer Care's response Dear Mridul BG,
We regret the inconvenience caused. Our official will get in touch with you.
Regards,
ICICI Bank Customer Service Team
We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a5d5i8_aaaa) in the subject line of your email. Our official will assist you.
Regards,
ICICI Bank Customer Service Team