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3.3
Updated: Mar 18, 2026
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P
pawan chand
from Gurgaon, Haryana
Apr 4, 2018
Resolved
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Resolved

I received call from icici bank and they just given information about one assist plan after than they automatically activated this plan and deducted rs-1799/- from my saving a/c. Without my permission. I don't need this plan actually. Please deactivate this plan and refund my money asap

My a/c number:[protected]
One assist id number: sr[protected]

Make sure to deactivate this plan asap, if not.. I will complaint against this in consumer court. Thanks!
Pawan chand
May 5, 2018
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Apr 04, 2018
ICICI Bank Customer Care's response Dear Pawan Chand,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
View replies
Dear ICICI, I was told that there is no monthly charges for my demat account but I could see that RS 826 has been deducted on DMC/IN[protected] DP CHGS TILL JAN-18 transaction, can you please explain and be open to all your customers?

My number is [protected]
Reply
ICICI Bank Customer Care's response, Apr 4, 2018
Verified Support
Dear N Danigaivelan,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
Hi i have multiple ICICI Ltd, Only Vimal Vaatsalya Bonds. Want to know the procedure of redemption. Unable to trace the exact address and procedure mentioned behind the bond
Reply
"Dear Customer

Greetings from OneAssist..!

We deeply regret for the inconvenience caused to you & appreciate your patience.

We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [protected]@oneassist.in

Should you require any further assistance, please reach us at[protected].

Regards,

Sagar

Team OneAssist"
Reply
I received call from ICICI bank and they just gave information about one assist plan after which they automatically activated this plan and deducted Rs.1899/- from my saving account via debit card, without my permission on 23rd Jan - 19.

I have even registered the complaint in customer care on 24th Jan - 19 and even got a message telling your Policy Cancellation request of CPP/OneAssit has been registered. It will be resolved within 6 working days.

Till now, no actions are taken.

Please, deactivate this plan and refund my money as soon as possible.

Regards,
S Sindhura Rao
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    I
    itsmelak
    from Chennai, Tamil Nadu
    Apr 4, 2018
    Resolved
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    Resolved

    I transferred rs 9600 through imps on 4th apr 2018 at 8.18 am from icici a/c to syndicate bank a/c.

    Transaction remark : imps trn ref[protected]

    The amount did not get credited to the beneficiary account neither was refunded back to my account.

    But i got a message that said

    "dear customer, imps trn ref[protected] for rs.9, 600.00 is timed out at beneficiary bank on 04-apr-2018 08:18:41. Txn status will be updated by bene bank in 3 working days.
    Jun 1, 2018
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Apr 04, 2018
    ICICI Bank Customer Care's response     Dear Customer (itsmelak),

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4ycsi) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      A
      alanbond007
      Apr 3, 2018
      Resolved
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      Resolved

      Address: 560019

      I lost my entire 10000 ruppes while transacting to a bank on 29 mar 2018. I didnt credit the money back still and neighter the one which is sent. Itshows transaction timed out attaching the reference number.
      Please solve and return my money back
      Its being 3 days and still it is pending. Please consider my complaint and kindly do the further ineed my money back or please credit it to the the account which i send please go through the ref number.
      Imps txn ref[protected]
      Thank you
      Apr 4, 2018
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Apr 04, 2018
      Updated by alanbond007       My number: [protected]
      Verified Support
      Apr 04, 2018
      ICICI Bank Customer Care's response       Dear Customer (alanbond007),

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4ycrx) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        D
        dips2104
        from Mumbai, Maharashtra
        Apr 3, 2018
        Resolved
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        Resolved

        Dear sir/madam,

        Please see below my request number and provide the status as soon as possible as i have not received any otp and did not provided the grid number to anyone, however, the attached fraud transactions have been done from my icici account.

        Request #- sr[protected]

        Kindly revert me at the earliest.

        Do let me know if you need further information.

        Thanks,
        Deepak singh
        May 13, 2018
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Apr 03, 2018
        ICICI Bank Customer Care's response         Dear Deepak Singh,

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
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          K
          Kanti Jain
          from Mumbai, Maharashtra
          Apr 3, 2018
          Resolved
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          Resolved

          Address: Mumbai City, Maharashtra, 400072

          The one of your bank have an atm in mumbai which is located in andheri sakinaka safedpool area..in that atm.. The atm place is not at all clean and and on the machine there is very dust is der, nd even in d evening there is no light is der in the atm but the atm is working but the owner of the dont put on the light also... Nd many of times the atm is being shut down. Hardly he open for 4 hrss in day.. But many of time the atm is being closed only.. And this is the only one atm atm in our area nd this is also giving proper service.. I hope so u will take action against tht atm
          May 5, 2018
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Apr 03, 2018
          ICICI Bank Customer Care's response           Dear Kanti Jain,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4y8ku) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
          View replies
          The withdrawl of money is happening as NFS/CASH WD as the transaction name without my knowledge.It Happened to me today. 1000/- is gone from my account.Can you Help me what is going on. I need the refund back urgently or advise if I have to give a complaint.
          Attached the screen shot.
          Reply
          ICICI Bank Customer Care's response, Apr 4, 2018
          Verified Support
          Dear Tashina Tamreez,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a4y8ku_2) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            A
            ananya666
            from Bengaluru, Karnataka
            Apr 3, 2018
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            Address: 560038

            I deposited a SBI cheque on 21st March 2018. On 23rd March bank calls me because of date not written this cheque can't be cleared & said they have returned it to CMH branch itself. First I went they said the cheque will be sent after 4 working days. Now after more than a week when I go to bank, bank says there is no record of the cheque in the system & they have lost the cheque itself.
            ICICI Bank customer support has been notified about the posted complaint.
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              S
              Sukh.s
              from Hoshiarpur, Punjab
              Apr 3, 2018
              Resolved
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              Resolved

              Address: Jalandhar, Punjab, 144040

              Also received call from icici bank and they just given information about one assist plan after than they automatically activated this plan and deducted rs-1899/- from my saving a/c. Without my permission. I don't need this plan actually. Please deactivate this plan and refund my money asap

              My a/c number:[protected]
              One assist relationship number: 4006729

              Make sure to deactivate this plan asap, and refund my money. If not.. I will complaint against this in consumer court.
              Thanks!
              Sukhwinder s.
              May 7, 2018
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Apr 03, 2018
              ICICI Bank Customer Care's response               Dear Sukhwinder,

              We have made a note of your concern. Our official will get in touch with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team
              Apr 07, 2018
              Updated by Sukh.s               I just want to refund my money and please tell me after how many days i get my money in my account.
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                U
                Uma Vijayan
                from Chennai, Tamil Nadu
                Apr 3, 2018
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                Address: 600024

                Please ignore previous complaint wrongly i have selected infosys bpo service instead of icici bank.

                I am uma deivasigamani, rs.826/- has been deducted from my account as dp charges [protected] dp charges till feb'18.
                I have never activated and used my demat account till now, there was no prior notice. I have not received any deduction previously.

                Message to my mobile. I need justice and my money back immediately to my account no.[protected]
                ICICI Bank customer support has been notified about the posted complaint.
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                  J
                  jithin3690
                  Apr 3, 2018
                  Resolved
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                  Resolved

                  Address: Ernakulam, Kerala

                  Hello sir,
                  Good morning!

                  My phone and wallet was lost on yesterday evening, so please block my atm card as soon as possible. Right now am working in uae. I dont have phone, i did not get any msgs from your side. So please contact me in my mail id. If any emergency please contact me my friend number. +[protected]

                  Account holder name : jithin joseph
                  Account number :[protected]
                  Ifsc code : icic0001951
                  Branch : nh bypass branch

                  Thanks & regards,
                  Jithin joseph
                  May 11, 2018
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 03, 2018
                  ICICI Bank Customer Care's response                   Dear Jithin,

                  We have made note of your concern. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
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                    B
                    bhargav88
                    Apr 3, 2018
                    Resolved
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                    Resolved

                    Inspite of repeated calls for cancellation of oneassist plan, my account has been debited for rs 1, 399 for oneassist plan without my permission. I don't need this plan actually. Please deactivate this plan and refund my money asap. Whenever i try to reach the customer care number provided, it is saying out of coverage area.

                    My a/c number:[protected]
                    One assist id number: sr[protected]

                    Make sure to deactivate this plan asap, if not.. I will complaint against this in consumer court.
                    Thanks!
                    Bhargav lingamaneni
                    [protected]
                    May 9, 2018
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Apr 03, 2018
                    ICICI Bank Customer Care's response                     Dear Customer(bhargav88),

                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
                    May 09, 2018
                    Updated by bhargav88                     The money of 1, 399 has benn credited back to my account. In the very next week, this time 2, 049 has benn debited for the same plan without my approval. Better to close the account
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                      A
                      [email protected]
                      from Hyderabad, Telangana
                      Apr 3, 2018
                      Resolved
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                      Resolved

                      Address: Hyderabad, Andhra Pradesh, 500045
                      Website: www.icicibank.com

                      Rupees 782 and 43 has been deducted from my account as (Dp chgs till feb-18) dp charges on 02/04/2018.
                      I have never used my demat account till now. There was no prior notice. I haven't received any deduction message to my mobile.

                      Now when i check my account similar charges are levied every year. About 800 in june 2017 as well.

                      I need justice and my money back immediately. My account number is[protected].
                      May 5, 2018
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Apr 03, 2018
                      Updated by [email protected]                       I have spoken to the customer care and they have given me reference number for the same SR[protected]
                      Apr 03, 2018
                      Updated by [email protected]                       Dear Customer, your Demat Account Closure request has been registered vide SR[protected] on 03-APR-18. It will be completed within 3 working days.
                      Apr 03, 2018
                      Updated by [email protected]                       Please process al my refunds for the DP charges ASAP.

                      1. 29th June 2016 Rs 575
                      2. 1st March 2017 Rs 805
                      3. 28th Feb 2018 Rs 826
                      Verified Support
                      Apr 03, 2018
                      ICICI Bank Customer Care's response                       Dear Ameer,

                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
                      Apr 03, 2018
                      Updated by [email protected]                       I'm waiting.
                      Apr 17, 2018
                      Updated by [email protected]                       I got Message that the Account has been closed. But my refund is not processes yet.

                      One of the Phone banking officer has called me from ICICI BANK saying it will soon be processed.

                      Can you check with the concerned team and write back to me or call me at [protected].

                      Thank you.
                      May 05, 2018
                      Updated by [email protected]                       I'm waiting. How long is this going to take?
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                        P
                        Pradeep Kumar Lingala
                        from Visakhapatnam, Andhra Pradesh
                        Apr 2, 2018
                        Resolved
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                        Resolved

                        Address: 500076

                        I am l pradeep kumarfrom my account rs.496.10 and rs.329.90 has been deducted from my account as ([protected] dp chgs till feb-2018 and [protected] dp charges till feb-2018 on march 28, 2018 and april 2, 2018)
                        Dp charges on 28/march/2018 and 02-april-2018. I have never activated and used my demat account till now. There was no prior notice. I haven't received any deduction message to my mobile. I need justice and my money back immediately. My account number is[protected].
                        May 5, 2018
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Apr 03, 2018
                        Musthafa Rin Pkm's response                         Please reply
                        Verified Support
                        Apr 03, 2018
                        ICICI Bank Customer Care's response                         Dear Pradeep,

                        We have made a note of your concern. Our official will get in touch with you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team
                        Apr 08, 2018
                        Updated by Pradeep Kumar Lingala                         I Had not received any reply from ICICI Bank till now.worst bank worst service by ICICI Bank
                        View replies
                        I'm transfer amount 7060 loan for car this amount not successful please refund my upi id [protected]@upi
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                          S
                          Suchi22.95
                          from Nashik, Maharashtra
                          Apr 3, 2018
                          Resolved
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                          Resolved

                          Icici money multiplier bond-0199-mmb-two
                          Date of allotment - 03.03.1999
                          Date of redemption - 03.03.2017
                          Face value of bond - rs.50, 000
                          Bond no.5029-547
                          Certificate no.2221
                          Name of bondholder - suchi vardhman kochar (U/g vardhman r kochar)
                          Distinctive no.2683

                          So far no communication from bank about the procedure to get the amount back.
                          Let us know the same.
                          May 9, 2018
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Apr 03, 2018
                          ICICI Bank Customer Care's response                           Dear Suchi,

                          We have made a note of your concern. Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team
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                            A
                            Ashwin Shrivastava
                            from Bengaluru, Karnataka
                            Apr 2, 2018
                            Resolved
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                            Resolved

                            Address: Jamnagar, Gujarat, 361142

                            I have a demat account in icici bank for 7 years now. When i checked my bank transactions and i found that there is one debit transaction 'dmc/in[protected] dp chgs till feb-18 — inr 826'. When i created the demat account, i was not told about the dp charges, it was told me by the icici representative that it is free of cost and it will never be charged and also i did not get any message alert in my mobile which is registered with mobile banking with icici. My icici account number is[protected]. This is completely unacceptable and please refund my amount. My phone number is [protected
                            May 17, 2018
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Apr 02, 2018
                            ICICI Bank Customer Care's response                             Dear Ashwin Shrivastava,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4y18a) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              D
                              dinasawant29
                              from Gurgaon, Haryana
                              Apr 6, 2018
                              Resolved
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                              Resolved

                              Address: Mumbai City, Maharashtra, 400086

                              Hi,
                              My name is Dinesh Sawant from Ghatkopar, Mumbai. I bought a LG smart TV from Vijay Sales Mumbai on EMI.
                              ICICI Bank has debited 413 rupees on Mar 29 for not maintaining balance for EMI, but EMI date is 7th of Every month.
                              I contacted to the person who approved my EMI terms. He said we will resolve this but now he is not answering my call.

                              Please resolve this issue at the earliest.
                              May 8, 2018
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Apr 06, 2018
                              ICICI Bank Customer Care's response                               Dear Dinesh Sawant,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4ys6a) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                M
                                masoomraj
                                from Delhi, Delhi
                                Apr 2, 2018
                                Resolved
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                                Resolved

                                Dear sir /mam,

                                I am holding a saving account in your bank for the past 1 years. I wish to bring to your notice that an amount of rs 806 has been debited from my account on 02/04/2018 not executed by me. The fraudulent debited by rs 806 consolidated dp charges while i don’t have demat account and i am not using demat account and i was never login for demat account than why you are deducted my money.

                                The transaction came to light when i was traveling outside my room and it suddenly deducted without given any information.

                                My account details are:

                                Name:- madhurendra kumar

                                Account no:[protected]

                                Type of account:-saving account

                                You check my account’s balance status which reflects the transaction number and other details of the fraudulent transaction.

                                I request you to take up this matter urgently to help me recovery my money.

                                Yours sincerely customer,

                                Madhurendra kumar
                                May 7, 2018
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Apr 02, 2018
                                ICICI Bank Customer Care's response                                 Dear Madhurendra Kumar,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  D
                                  damini das
                                  from Chennai, Tamil Nadu
                                  Apr 2, 2018
                                  Resolved
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                                  Resolved

                                  Address: Chennai, Tamil Nadu

                                  Sir/madam i paid rs 5999 through my sbi debit card on 22/03/2018 at "mi home vijaya forum vadapalani" chennai 600026. However the above amount has been refunded by the shop owner on the same date via void sale voucher as detialed below.
                                  Icicibank amar communicaton chnennai
                                  date: 22/03/2018
                                  mid : [protected]
                                  tid : 62855037
                                  batch no: 0001222n
                                  appr code: 150363
                                  rrn:[protected]
                                  amount: rs 5999 void sale kindly check and confirm the status and arrange for refund pf the above amount to sbi account . Thanking you
                                  Apr 13, 2018
                                  Complaint marked as Resolved 
                                  there was some problem on sbi side only and it got resolved.
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Apr 02, 2018
                                  Updated by damini das                                   Sir/madam i paid rs 5999 through my sbi debit card on 22/03/2018 at "mi home vijaya forum vadapalani" chennai 600026. However the above amount has been refunded by the shop owner on the same date via void sale voucher as detialed below.
                                  Icicibank amar communicaton chnennai
                                  date: 22/03/2018
                                  mid : [protected]
                                  tid : 62855037
                                  batch no: 000122
                                  appr code: 150363
                                  rrn:[protected]
                                  amount: rs 5999 void sale kindly check and confirm the status and arrange for refund pf the above amount to sbi account . Thanking you
                                  Apr 09, 2018
                                  Updated by damini das                                   i didn't get any reply from icici bank till now.
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                                    L
                                    Lakshmi Sethuraman
                                    Apr 2, 2018
                                    Resolved
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                                    Resolved

                                    Address: 600083
                                    Website: icicibank.com

                                    Transferred rs.30, 000 to city union bank via imps from my icici bank a/c on 30th march 2018.

                                    Confirmation screen didn't appear but on clicking submit 30, 000 got
                                    Debited twice and got message in my mobile as

                                    "dear customer, imps txn ref[protected] for rs.30, 000.00 is timed out at beneficiary bank on 30-mar-2018 11:19:08. Txn status will be updated by bene bank in 3 working days."

                                    "dear customer, imps txn ref[protected] for rs.30, 000.00 is timed out at beneficiary bank on 30-mar-2018 11:23:08. Txn status will be updated by bene bank in 3 working days."

                                    Kindly do the needful and revert my debited amount.
                                    Dec 10, 2019
                                    Complaint marked as Resolved 
                                    Resolved
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Apr 02, 2018
                                    ICICI Bank Customer Care's response                                     Dear Lakshmi,

                                    We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4xtuj) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
                                    View replies
                                    I have mailed yesterday itself but no response yet. Still not credited in beneficiary A/C and not refunded in ICICI A/C.
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                                      Suraj Sasi
                                      Apr 2, 2018
                                      Resolved
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                                      Resolved

                                      Address: Bangalore, Karnataka

                                      Dear icici bank, i am suraj sasi., how can you deduct money from my account without notifying me? Today i was just checking transactions of my account and found that rs 826.00/- deducted as dmc/[protected] dp chgs till feb-18. Stupid work by icici

                                      No one has asked regarding that, with out explaining just deducted money, fraud cheating activities.
                                      There was no prior notice. I haven't received any deduction

                                      Message to my mobile. I need justice and my money back immediately.
                                      My account number is[[protected]].

                                      Request you to kindly return my money back.

                                      Regards,
                                      Suraj sasi
                                      May 17, 2018
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Apr 02, 2018
                                      ICICI Bank Customer Care's response                                       Dear Suraj Sasi,

                                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                      Regards,
                                      ICICI Bank Customer Service Team
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                                        kr.princeku
                                        from Pune, Maharashtra
                                        Apr 1, 2018
                                        Resolved
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                                        Resolved

                                        Address: Pune, Maharashtra, 411057

                                        I have been noticing that posdec charge is being deducted from my account continuously for last 4 months and now it has been more than 5000 rs. I just want to know the exact explanation on the same why this was deducted without any reason. Even though i have sufficient account balance, they have deducted without any reason. If this is continue, i am sure i would not like to continue my saving account with such kind o[censored]nethical act.
                                        May 14, 2018
                                        Complaint marked as Resolved 
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Apr 02, 2018
                                        ICICI Bank Customer Care's response                                         Dear Customer (kr.princeku)

                                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4xydj) in the subject line of your email. Our official will assist you.

                                        Regards,
                                        ICICI Bank Customer Service Team
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