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ICICI Bank Complaints & Reviews

3.3
Updated: Jun 2, 2026
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ICICI Bank reviews & complaints page 588

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S
Suchi22.95
from Nashik, Maharashtra
Apr 3, 2018
Resolved
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Icici money multiplier bond-0199-mmb-two
Date of allotment - 03.03.1999
Date of redemption - 03.03.2017
Face value of bond - rs.50, 000
Bond no.5029-547
Certificate no.2221
Name of bondholder - suchi vardhman kochar (U/g vardhman r kochar)
Distinctive no.2683

So far no communication from bank about the procedure to get the amount back.
Let us know the same.
May 9, 2018
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Apr 03, 2018
ICICI Bank Customer Care's response
Dear Suchi,

We have made a note of your concern. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
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    A
    Ashwin Shrivastava
    from Bengaluru, Karnataka
    Apr 2, 2018
    Resolved
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    Address: Jamnagar, Gujarat, 361142

    I have a demat account in icici bank for 7 years now. When i checked my bank transactions and i found that there is one debit transaction 'dmc/in[protected] dp chgs till feb-18 — inr 826'. When i created the demat account, i was not told about the dp charges, it was told me by the icici representative that it is free of cost and it will never be charged and also i did not get any message alert in my mobile which is registered with mobile banking with icici. My icici account number is[protected]. This is completely unacceptable and please refund my amount. My phone number is [protected
    May 17, 2018
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Apr 02, 2018
    ICICI Bank Customer Care's response
    Dear Ashwin Shrivastava,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4y18a) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      D
      dinasawant29
      from Gurgaon, Haryana
      Apr 6, 2018
      Resolved
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      Address: Mumbai City, Maharashtra, 400086

      Hi,
      My name is Dinesh Sawant from Ghatkopar, Mumbai. I bought a LG smart TV from Vijay Sales Mumbai on EMI.
      ICICI Bank has debited 413 rupees on Mar 29 for not maintaining balance for EMI, but EMI date is 7th of Every month.
      I contacted to the person who approved my EMI terms. He said we will resolve this but now he is not answering my call.

      Please resolve this issue at the earliest.
      May 8, 2018
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Apr 06, 2018
      ICICI Bank Customer Care's response
      Dear Dinesh Sawant,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4ys6a) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        M
        masoomraj
        from Delhi, Delhi
        Apr 2, 2018
        Resolved
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        Resolved

        Dear sir /mam,

        I am holding a saving account in your bank for the past 1 years. I wish to bring to your notice that an amount of rs 806 has been debited from my account on 02/04/2018 not executed by me. The fraudulent debited by rs 806 consolidated dp charges while i don’t have demat account and i am not using demat account and i was never login for demat account than why you are deducted my money.

        The transaction came to light when i was traveling outside my room and it suddenly deducted without given any information.

        My account details are:

        Name:- madhurendra kumar

        Account no:[protected]

        Type of account:-saving account

        You check my account’s balance status which reflects the transaction number and other details of the fraudulent transaction.

        I request you to take up this matter urgently to help me recovery my money.

        Yours sincerely customer,

        Madhurendra kumar
        May 7, 2018
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Apr 02, 2018
        ICICI Bank Customer Care's response
        Dear Madhurendra Kumar,

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
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          D
          damini das
          from Chennai, Tamil Nadu
          Apr 2, 2018
          Resolved
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          Address: Chennai, Tamil Nadu

          Sir/madam i paid rs 5999 through my sbi debit card on 22/03/2018 at "mi home vijaya forum vadapalani" chennai 600026. However the above amount has been refunded by the shop owner on the same date via void sale voucher as detialed below.
          Icicibank amar communicaton chnennai
          date: 22/03/2018
          mid : [protected]
          tid : 62855037
          batch no: 0001222n
          appr code: 150363
          rrn:[protected]
          amount: rs 5999 void sale kindly check and confirm the status and arrange for refund pf the above amount to sbi account . Thanking you
          Apr 13, 2018
          Complaint marked as Resolved 
          there was some problem on sbi side only and it got resolved.
          ICICI Bank customer support has been notified about the posted complaint.
          Apr 02, 2018
          Updated by damini das
          Sir/madam i paid rs 5999 through my sbi debit card on 22/03/2018 at "mi home vijaya forum vadapalani" chennai 600026. However the above amount has been refunded by the shop owner on the same date via void sale voucher as detialed below.
          Icicibank amar communicaton chnennai
          date: 22/03/2018
          mid : [protected]
          tid : 62855037
          batch no: 000122
          appr code: 150363
          rrn:[protected]
          amount: rs 5999 void sale kindly check and confirm the status and arrange for refund pf the above amount to sbi account . Thanking you
          Apr 09, 2018
          Updated by damini das
          i didn't get any reply from icici bank till now.
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            L
            Lakshmi Sethuraman
            Apr 2, 2018
            Resolved
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            Resolved

            Address: 600083
            Website: icicibank.com

            Transferred rs.30, 000 to city union bank via imps from my icici bank a/c on 30th march 2018.

            Confirmation screen didn't appear but on clicking submit 30, 000 got
            Debited twice and got message in my mobile as

            "dear customer, imps txn ref[protected] for rs.30, 000.00 is timed out at beneficiary bank on 30-mar-2018 11:19:08. Txn status will be updated by bene bank in 3 working days."

            "dear customer, imps txn ref[protected] for rs.30, 000.00 is timed out at beneficiary bank on 30-mar-2018 11:23:08. Txn status will be updated by bene bank in 3 working days."

            Kindly do the needful and revert my debited amount.
            Dec 10, 2019
            Complaint marked as Resolved 
            Resolved
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Apr 02, 2018
            ICICI Bank Customer Care's response
            Dear Lakshmi,

            We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4xtuj) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
            I have mailed yesterday itself but no response yet. Still not credited in beneficiary A/C and not refunded in ICICI A/C.
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              S
              Suraj Sasi
              Apr 2, 2018
              Resolved
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              Address: Bangalore, Karnataka

              Dear icici bank, i am suraj sasi., how can you deduct money from my account without notifying me? Today i was just checking transactions of my account and found that rs 826.00/- deducted as dmc/[protected] dp chgs till feb-18. Stupid work by icici

              No one has asked regarding that, with out explaining just deducted money, fraud cheating activities.
              There was no prior notice. I haven't received any deduction

              Message to my mobile. I need justice and my money back immediately.
              My account number is[[protected]].

              Request you to kindly return my money back.

              Regards,
              Suraj sasi
              May 17, 2018
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Apr 02, 2018
              ICICI Bank Customer Care's response
              Dear Suraj Sasi,

              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team
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                K
                kr.princeku
                from Pune, Maharashtra
                Apr 1, 2018
                Resolved
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                Address: Pune, Maharashtra, 411057

                I have been noticing that posdec charge is being deducted from my account continuously for last 4 months and now it has been more than 5000 rs. I just want to know the exact explanation on the same why this was deducted without any reason. Even though i have sufficient account balance, they have deducted without any reason. If this is continue, i am sure i would not like to continue my saving account with such kind o[censored]nethical act.
                May 14, 2018
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Apr 02, 2018
                ICICI Bank Customer Care's response
                Dear Customer (kr.princeku)

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4xydj) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  M
                  mainakkundu
                  from Ranaghat, West Bengal
                  Apr 1, 2018
                  Resolved
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                  Address: 741201

                  Sir, i have made transaction towrds rrb for gruoup d form fill up
                  amounting rs500 (Transaction id vin/rail/rbothdr/2018/[protected]/0) which
                  has been debited from my a/c on 8.3.2017 but unfortunatedly has not been
                  refelected the same on rrbboard. So i shall be obiliodged please refund
                  the aforesaid amount as early as possible.
                  mainak kundu [protected]
                  n. B =- im submittinfg the attachemnt for transaction evidence
                  Please refund amount as early aspossible.
                  May 3, 2018
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 02, 2018
                  ICICI Bank Customer Care's response
                  Dear Mainak,

                  We have made a note of your concern. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
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                    S
                    Subash Chandra Malik
                    Apr 1, 2018
                    Resolved
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                    Resolved

                    Address: 600078
                    Website: www.icicibank.com

                    Icici bank ifsc icic0000077. My account has been debited 9000 and 600 without notice, while the atm card is with me and card got blocked after that. Nfs csh wdl is in info. The only problem is i am in germany now and can't get in contact with icici india. Hence, they are not even bothered about this incident when i mailed them. Icici security has been breached as i never verified these two transactions.
                    Sr[protected]
                    May 5, 2018
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Apr 02, 2018
                    ICICI Bank Customer Care's response
                    Dear Subash Chandra Malik,

                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
                    Apr 02, 2018
                    Updated by Subash Chandra Malik
                    Hello ICICI,
                    Thank you for responding back within minutes of my complaint. Highly appreciated for quick response.
                    As I have given the reference number (SR[protected] above, you might have already followed the incident through proper channel and understood the severe damage to my property under under previleged bank. If not, then kindly follow up and reply me through registered email ID about current status.
                    I am stating it 5th time, I am in Germany now and cannot come to India to represent myself at my branch with IFSC ICIC0000077. Please file a complaint that two transactions dated 31 Mar 2018, happened within span of approx. 1:30 hours gap without any approval (OTP, PIN, CVV, as ATM was all along with me in Germany).
                    I want the details of these transactions given to my email ID if you cannot connect to me. Please add India ISD code before dialling my number. If I am unreachable on the registered number, look at my recent email and call my new germany number. I cannot do more than this at this point. As you turned down my request of putting a represenattive in India. This I will take it a FRAUD from ICICI bank against salary account. I am stating agian, this was a salary account for 3 years. I never faced a problem. As soon as I resigned form my Job, ICICI started some magical way to handle my account. I dont have time to deal with this seriously, anymore. It is just mere frustation. Thank you. Have fun with Rs.9600. Bye.
                    Apr 26, 2018
                    Updated by Subash Chandra Malik
                    Yes, Thank you ICICI for promptly replying me and solving the case with immediate response. I got the amount back and found that it was a skimming fraud. Thank you for helping me out. Please make sure, in future, people should not face this kind of situation again.
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                      R
                      Rashmi Pm
                      Apr 1, 2018
                      Resolved
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                      Resolved

                      transaction failed but amount debited from my icici account

                      Address: Davanagere, Karnataka, 577001

                      Hello, i tried to withdraw 20k from hdfc atm, davangere branch on 28th march'18 using icici debit card.
                      The transaction was failed due to insufficient money in atm and i didn't try anymore.
                      But the amount got debited from my icici account with some cheque number and the transaction remarks is displayed as '1'. Please resolve this and refund the amount at the earliest. Thank you....
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                      V
                      Vinan
                      from Chennai, Tamil Nadu
                      Apr 1, 2018
                      Resolved
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                      Address: Chennai, Tamil Nadu

                      Hi i got a bad experience from icici bank on 31st early morning.
                      I kept aside 5000rs for my rd account in icici and i can see when i woke that the main account balance as 2271. I don't understand what charges you are taken. I have attached screenshot also. I only used this account for rd. It's a salary account and i don't know why the hell you are taking money like this. I need it to be rectified immediately otherwise i have my companions and assistants who is currently using icici and everyone definitely going to switch to other bank. That's for your kind information.

                      Notable:- you didn't send me an sms stating that you have deducted amount from my bank account. Why???
                      May 17, 2018
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Apr 02, 2018
                      ICICI Bank Customer Care's response
                      Dear Vinan,

                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team.
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                        G
                        Ghouse Mohiddin Syed
                        Apr 1, 2018
                        Resolved
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                        Address: 600073

                        On 30-march-18 i got call from these numbers [protected] [protected] [protected] [protected] [protected] and [protected] from rahul sharma. He told me that he have gift voucher from icici bank and he asked me my debit card number and my atm details. I thought without the pin number money will not be debited and i gave him the details. Suddenly they deducted 8, 100.77 rupees from my icici bank account for vin/moto tpsl. I called back to the number [protected] and to my strange he picked the call and said that he will held that amount for 14 days and he will refund me this amount after 14 working days.

                        I have complained in police station and policeman also spoke to him but police said they cannot trace them.
                        I don't understand why bank is not taking any action on them as he continues to steal money from many people.

                        If the same fraud is happening repeatedly why the icici bank is not taking any serious action?

                        That guy is still talking on phone but police and bank people are unable to catch the fraud.

                        Please help me how to approach and whom to approach to get my money back.

                        Thank you
                        May 16, 2018
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Apr 01, 2018
                        ICICI Bank Customer Care's response
                        Dear Ghouse Mohiddin Syed,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4xly0) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          Y
                          yogikaku2008
                          from Mumbai, Maharashtra
                          Mar 31, 2018
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                          I recharged my reliance jio number through upi on tez app in the month of november, december and january. The upi merchant was [protected]@icici. The amount deducted from my bank account but no recharge was done on my number. Here are the details of those upi transactions:-

                          1. First recharge
                          Date: 27 november 2017 10:37 am
                          Upi transaction id:[protected]
                          Amount: rs. 358

                          2. Second recharge
                          Date: 6 december 2017 10:04 am
                          Upi transaction id:[protected]
                          Amount: rs. 358

                          3. Third recharge
                          Date: 18 january 2018 10:24 pm
                          Upi transaction id:[protected]
                          Amount: rs. 399
                          ICICI Bank customer support has been notified about the posted complaint.
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                            M
                            Mohan Sunkara
                            from Bengaluru, Karnataka
                            Mar 31, 2018
                            Resolved
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                            Resolved

                            fake call for redeeming points

                            Address: Bangalore, Karnataka

                            I got a call from unkown person claiming he is from icici bank. He said my credit card reward points are about to expire and asked me to share some details to redeem the reward points. He said that each one point will get rs. 2 and i will be getting rs. 8400 to my account.
                            He also said my mobile number and email adress correctly and asked my card details. He asked below questions.
                            1. Is the card visa or master card
                            2....
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                            artching888
                            from Mumbai, Maharashtra
                            Mar 31, 2018
                            Resolved
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                            Resolved

                            Address: Mumbai City, Maharashtra, 400068

                            — hi sir/madam

                            Am a icici bank customer. Yesterday[protected] ecsrtnchg charged rs580.11+ tax... I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Pleaseexplain what the charge it is. This type direction is not good please return my charged amount. Thank you

                            Ecsrtnchgs120318_sr[protected]gst = inr167.12 + 412.99 = inr580.11
                            May 1, 2018
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Mar 31, 2018
                            ICICI Bank Customer Care's response
                            Dear Artching888,

                            We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4xe61) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              J
                              Jasleenchadha
                              from Chennai, Tamil Nadu
                              Mar 31, 2018
                              Resolved
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                              Resolved

                              I received an message from icici bank stating that rs. 1, 899 have been deducted from my account for one assist. This has been done without my permission. I would please request you to cancel the request and refund the money back. And please make sure in future if want to deduct money in the name of a policy atleast have the courtesy to ask first and then implement it. Hoping to get my refund and my request cancelled for one assist
                              May 15, 2018
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Mar 31, 2018
                              ICICI Bank Customer Care's response
                              Dear Jasleenchadha,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4xe5o) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                NGPooja
                                from Mumbai, Maharashtra
                                Mar 30, 2018
                                Resolved
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                                Resolved

                                kyc updation for multi wallet card

                                Address: 400610

                                I am not able to update the kyc details for my multi wallet card, tried to connect with the customer care for about 6 times but each time its not attended. When i tried to login through the self help portal, its saying "invalid card status"

                                If i am trying with the net banking or icici pocket, no were i am getting option to see my multi wallet card status or updation of kyc option.

                                At least let me know, if i am...
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                                Dipika Saxena
                                from Ahmedabad, Gujarat
                                Mar 30, 2018
                                Resolved
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                                Resolved

                                Address: 380015

                                In my icici accout no, rs.29.50 debited as "rwdrdmfee/[protected]/14-02-18". I did not redeem any points from my debit or credit cards. How could you debit money from the account without any information?

                                Kindly confirm the transaction details to recover the debited amount as well as little bit care while using online transfers.
                                Any help would be appreciated!
                                May 4, 2018
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Mar 30, 2018
                                ICICI Bank Customer Care's response
                                Dear Dipika Saxena,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4x6l4) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
                                Same happened to me as well, rs.29.50 debited as "rwdrdmfee/[protected]/30-09-19".
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                                  M
                                  mahataziz
                                  from Mumbai, Maharashtra
                                  Mar 30, 2018
                                  Resolved
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                                  Resolved

                                  Address: 400060
                                  Website: www.icicibank.com

                                  I have taken personal loan in the last year for business and because of notebandi, gst im totally lost and im frustrated and getting too much stress when bank is giving call for payment and im not able to payment so i will take help of my relative to get the payment done but they are helping only to pay 30 percent of amount what i will be able to pay so need help to get out of this stressfull life.
                                  Need update for complaintas soon as possible as bank had already bounced 2 cheques of mine and this month im putting settlement till tomorrow i want to get reply loan number is lpmum[protected]

                                  And icici prudential insurance is also there so kindly consider the amount as a settlement which is with icici pru policy number is 18195670 amount with icici pru is 72000 rs
                                  Lpmum[protected]
                                  May 2, 2018
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Apr 01, 2018
                                  ICICI Bank Customer Care's response
                                  Dear Customer (mahataziz),

                                  Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
                                  Apr 07, 2018
                                  Updated by mahataziz
                                  im earning only 10000 Rs and will not be able to do the settlement so this is my request to get the ICICI pru policy amount to be paid for the Personal loan amount
                                  May 03, 2018
                                  Updated by mahataziz
                                  still my complaint is not resolved kindly help me with my icici pru policy amount of 72000 Rs to pay my personal loan dues
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