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ICICI Bank Complaints & Reviews

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Updated: Jan 2, 2026
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J
Jagadeesh Pamu
from Mumbai, Maharashtra
Mar 16, 2018
Resolved
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Resolved

Address: Vadodara, Gujarat, 390019

Sir. My due on 16th of ever month in icici bank. Icici bank have try to clear dues on 14th, then there is no found, so icici have debited with 413 rs. Please try to claim money on due only. If you have external forces, please contact them, i am not ready to pay extra money. So please return my money, and in future try to get dues on due time not before.
Apr 16, 2018
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Mar 16, 2018
ICICI Bank Customer Care's response
Dear Jagadeesh Pamu,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
Hi,

I am sulochana behera.Rs. 481.83 has been deducted from my account as DMC/[protected] DP CHGS TILL JAN-18.

Please note I have never activated and used my Demat account till now. There was no prior notice.I haven't received any deduction
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    Y
    Yusuf Parsola
    Mar 16, 2018
    Resolved
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    Resolved

    Hi

    I have an nre and nro account and i am trying to make a demand draft. But i am trying to call from abroad. They say it's a reimbursement account. I have letter from bank stating its nri account but now their system says it's reimbursement account. How did they change they say we cannot access yoir account. I have to go to my local branch. How can i go local branch when i am residing abroad.

    It's a pathetic service i am getting. No one is helping me tgey are just transferring calls and giving me other numbers.

    My mobile to contact is +[protected]

    Yusuf parsola
    Apr 17, 2018
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Mar 16, 2018
    ICICI Bank Customer Care's response
    Dear Yusuf Parsola,

    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

    Regards,
    ICICI Bank Customer Service Team
    Sir
    mne mera no. recharge kiya tha vo recharge nhi hua h
    or balance bhi debit ho gya hai transcation id. ICIccf0f4fb95ea4c77bb2ac7206a8771bf
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      R
      rounak1990
      from Bhubaneswar, Odisha
      Mar 16, 2018
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      I have raised a complaint on 12th march'18 regarding the amount deduction from my account for some mm annual services which i have never used.
      I immediate raised a complaint and the concerned person assured that the amount will be refund to me within next 3 working days. However the services was deducted, but the amount was not refunded to my account.
      On 16th march'18, when i called to icici mobile banking customer care around 1:50pm over call, the person was talking very rudely and loudly.
      And said the amount cannot be refunded. They have not taken any such request.
      Kindly let me know the reason and need your strict action on the way he talked over the phone.
      ICICI Bank customer support has been notified about the posted complaint.
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        N
        nsarmah
        from Delhi, Delhi
        Mar 16, 2018
        Resolved
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        Resolved

        Address: Kamrup Metropolitan, Assam, 781003
        Website: [email protected]

        I have the original documents of the following 3 bonds with me. I would like to know the present status of the bonds.

        1. Bondholder no.[protected]
        Certificate no. 48933
        Bondholder name. Hemanta kr. Sarmah
        Distinctive no (S) :[protected]
        Date of allotment : 23/04/2002
        Redemption date : 23/08/2005

        2. Bondholder no.[protected]
        Certificate no. 48932
        Bondholder name. Hemanta kr. Sarmah
        Distinctive no (S) :[protected]
        Date of allotment : 23/04/2002
        Redemption date : 23/08/2005

        3. Bondholder no.[protected]
        Certificate no. 20644
        Bondholder name. Hemanta kr. Sarmah
        Distinctive no (S) :[protected]
        Date of allotment : 08/04/2005
        Redemption date : 08/04/2010

        Please let me know the status in my mail
        [protected]@hotmail.com

        Regards
        Hemanta kr. Sarmah
        Professor
        Department of mathematics
        Gauhati university
        Assam, india
        Apr 20, 2018
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Mar 16, 2018
        ICICI Bank Customer Care's response
        Dear Hemanta Kr. Sarmah,

        Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
        I have a bond having certificate number 65248 distinctive nos.[protected]. How fo I redeem this bond, and what is its present valuation?
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          A
          artistixe solution
          from New Delhi, Delhi
          Mar 16, 2018
          Resolved
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          Resolved

          Address: Dausa, Rajasthan, 303303
          Website: www.artistixeit.com

          Concern department..

          I am getting error when i add my client as a payee. Its showing "no record found"

          Kindly do check my client account details here:

          Client name: artistixe it solutions
          Account number: [protected]
          Ifsc code: andb0002512

          Please check and resolve the problem
          +1 photos
          Apr 22, 2018
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Mar 16, 2018
          ICICI Bank Customer Care's response
          Hello Artistixe IT Solutions,

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
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            G
            Goutami Dey
            from Suriapet, Telangana
            Mar 16, 2018
            Resolved
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            Resolved

            Address: 500043

            I am goutami dey. 739.27 rupees has been deducted from my account as ([protected] dp chgs till dec-17) dp charges on 16/03/2018.

            I have never activated and used my demat account till now. There was no prior notice. I haven't received any deduction message to my mobile.

            I need justice and my money back immediately.

            My account number is[protected].
            Apr 26, 2018
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Mar 16, 2018
            ICICI Bank Customer Care's response
            Dear Goutami Dey,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
            I'm shivam gupta i want to inform the amount 3045.15/- debited from my icici bank account. i have never started this kind of services. kindly resolve my query. i want to return my money back.

            dp chgs till dec-17 - Comment #3041634 - Image #0
            ICICI Bank Customer Care's response, Mar 17, 2018
            Verified Support
            Dear Shivam Gupta,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a4v4ol_aaaa) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
            Firstly i added 2312 on my paytm wallet by using online banking for DTH recharge but transection failed and 2312 deducted from my icici account so please refund my deducted ammount as soon as posible.
            ICICI Bank Customer Care's response, Mar 17, 2018
            Verified Support
            Dear Murtaza.Saifee,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a4v4ol_aaab) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              K
              kuljeetsingh75
              from Hisar, Haryana
              Mar 16, 2018
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              Address: 143001

              Hello dear / madam

              I am running a current account[protected] under the name of kambo handicrafts at hall bazaar branchamritsar.

              All my international transfers are done by this account no. My account is managed by mall road branch.

              I am very disappointed by the bank service, i had not seen the worsts service like this.

              I had submitted my br documents in[protected] to mr ankit, hall bazaar. After some time he leaves the job and handed the documents to mrs anjali, hall bazar. She told me these documents will have to forward to mall road branch. It takes 5-6 months for the documents to reach the mall road branch. Their i came to know that mrs priyam will see my case. I personally met her 3-4 times and requested her to do the needful, she always says to me that she will do it but she did not take any interest.

              I am regularly attending the bank for last 6-7 months for br.

              Yesterday also my staff went to mall road branch for excel file but priyam did not provide him and ask him to come tomorrow. She is doing this of deliberately.

              She is mentally harassmenting me.

              I hope you will do the needful.

              Thanks

              Kuljeet singh
              [protected]
              ICICI Bank customer support has been notified about the posted complaint.
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                P
                Prasad Sp
                from Bengaluru, Karnataka
                Mar 16, 2018
                Resolved
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                Resolved

                Address: Bangalore, Karnataka, 560061

                I have an account in icici bank ltd. - vasanthapura main road branch, bangalore, karnataka from past one year.

                From past three months with my notification the bank is deducting money for mba charges.
                On 7th mar 2018 346.28 rupees
                On 7th mar 2018 307.12 rupees
                On 14th mar 2018 243.93 rupees

                Kindly clarify me regarding unnecessary deduction charges and refund me amount.
                +1 photos
                Apr 19, 2018
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Mar 17, 2018
                ICICI Bank Customer Care's response
                Dear Prasad Sp,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
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                  N
                  nirajpanchal
                  from Ahmedabad, Gujarat
                  Mar 16, 2018
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                  Address: 380024
                  Website: www.icicibank.com

                  A/c no.[protected]
                  Mo no. [protected]

                  Dear sir,
                  I opened my firm (Time exim) current account in my nearest branch sardar mall bapunagar icici bank in november.
                  But because of my medical condition in account opening process my cheqe was bounce.
                  Therefor my account is closure.
                  And i deposited in my account inr 19900/-
                  So after account closure i got dd of value 19900/- of my firm's name (Time exim).
                  But i have closed my firm because of my medical condition and my firm's gumasta licence is expired.
                  I'm a proprieter of my firm with name (Panchal nirajkumar gangarambhai).
                  I want my inr 19900/- dd with my proprieter name.
                  I visited sardar mall bapunagar branch so many times but don't get well responce from branch staff. They (Mr. Pradip) say me that its imposible.
                  So today i have to compalint you.
                  Hope to get very well responce from you and solution of my complaint.

                  Sincearly.
                  ICICI Bank customer support has been notified about the posted complaint.
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                    S
                    sadasivan kalidas
                    Mar 16, 2018
                    Resolved
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                    Resolved

                    Dear sir,
                    I'm sadasivan holding icici savings account for past 17 years. A/c#[protected] in mumbai powai. It is a zero balance account (Which was provided) as it is linked to my trading account
                    Without any intimation my account has been debited. I have never come across something like this on a monthly basis.
                    Please take some action against the bank, if it is not complying rbi standards / guidelines.
                    2 27/02/2018 mabchgs-jan1855gst dr. 230.86
                    5 26/02/2018 mabchgs-jan1855 dr. 359.14
                    6 26/02/2018 mabchgs-dec17 dr. 590.00
                    Thanks
                    Apr 24, 2018
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Mar 16, 2018
                    ICICI Bank Customer Care's response
                    Dear Sadasivan Kalidas,

                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
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                      S
                      sandip hosiery
                      from Kolkata, West Bengal
                      Mar 15, 2018
                      Resolved
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                      Resolved

                      Address: 711101

                      Madam
                      I have a swaping machine of your bank and also account in your bank.
                      On 6th march one of my coustomer swaped rs 21480. Due to network issue transaction was not completed, so i tried 5times to complete the transaction and then one time with 10000
                      Coustomer on that day got total money back in. 117400
                      But on 12th march money was debited from his account again. I called coustomer care they told me to mail. I mailed they asked for document i gave. Every time new person replies now they asking for charge slip as i have pogo machine no charge slip comes.
                      As transaction was not completed how any settlement done.
                      It's my request kindly revert coustomer money to his account please.
                      I have to mail you because i am fade of your coustomer representatives who only have saved massage to send not to read coustomer case and solve it.
                      Please help me.
                      Thanking you
                      Mid no96014325
                      Apr 16, 2018
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Mar 16, 2018
                      ICICI Bank Customer Care's response
                      Dear Sandip Hosiery,

                      We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4v4os) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        R
                        ravikantnsc
                        from Chennai, Tamil Nadu
                        Mar 15, 2018
                        Resolved
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                        Resolved

                        Address: Meerut, Uttar Pradesh, 250001

                        I, neeraj kumar mishra having saving account no.[protected]. I have done a transaction amounting rs. 400/- on dated 07.03.2018 at 11:25 am with my colleague. The said payment debited from my account but unfortunately till today no payment has been credited to my colleague account nor credited / refunded to my account.

                        Pls do need full.

                        Regards,

                        Neeraj kumar mishra
                        [protected]
                        Apr 21, 2018
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Mar 16, 2018
                        ICICI Bank Customer Care's response
                        Dear Neeraj Kumar Mishra,

                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team
                        Dear Sir,

                        Now, I have taken a mini statement of my saving account from my nearest Punjab National Bank branch on dated 17.03.2018 in which you can clearly see that the said amount i.e. Rs. 400/- deducted on 07.02.2018 from my account. (Mini statement attached)

                        On the other hand the another transaction was also done by me on same day amounting Rs. 500 with same person was successfully transferred.

                        I am once again requesting you that kindly do needful at your end and intimate me.

                        Regards,

                        Neeraj Kumar mishra
                        [protected]

                        transaction related - Comment #3042707 - Image #0
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                          A
                          Ashwini prakash
                          from Delhi, Delhi
                          Mar 15, 2018
                          Resolved
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                          Resolved

                          Website: indiaideas@icici

                          Dear sir / mam
                          i was recharge my jio number [protected] with amount of Rs 498 on 14 march 2018 at 11.23pm. i was pay the amunt through [protected]@icici, the payment has been deduct but recharge not done.
                          kindly transfer the respected amount in my account. my upi transaction id is[protected] and pay by tej application.
                          thanks & Regard
                          Ashwini Prakash
                          +3 photos
                          May 1, 2018
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Mar 17, 2018
                          ICICI Bank Customer Care's response
                          Dear Ashwini Prakash,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4vatn) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            R
                            R. S Gupta
                            from Delhi, Delhi
                            Mar 15, 2018
                            Resolved
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                            Resolved

                            Address: Panipat, Haryana, 132103

                            Dear sir, i have not received my credit card bill dt 28/01/2018 and not received any message to pay and its slip from my mind to deposit on time. I have received call from your office and they said today is last day for deposit minimum amount deposit and i said i am ready to pay full due payment but they say you pay cheque and its take 2-3 days in clearance so you pay some in cash and balance with cheque. I have do accordingly immediately and deposit 1000 in cash and balance due amount by cheque. Now i have received next month bill in which late fees and interest charges charged very high. Total 2100 extra on payment of 11360/- deposit late by 10 days only. I never pay late you can check my previous record. Please give waiver in late fees and interest. Thanks in advance.
                            Apr 21, 2018
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Mar 16, 2018
                            ICICI Bank Customer Care's response
                            Dear R. S Gupta,

                            We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4v4oo) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              P
                              Prabir199
                              from Kolkata, West Bengal
                              Mar 15, 2018
                              Resolved
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                              Resolved

                              Dear icici team,
                              Icici bank has been debited rs. 626 (Including gst) from my salary account without giving any notification to me, as smab charge & i was totally unaware of this.
                              If you don't give notification about your bogus charges then why you people send useless promotions & offer sms everyday to customers like us..
                              You can't send such important information to customers???
                              Please refund my money as soon as possible. I can't able to beware this loss. My contact no. [protected]
                              Awaiting for your early response.
                              Apr 20, 2018
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Mar 16, 2018
                              ICICI Bank Customer Care's response
                              Dear Prabir199,

                              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team
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                                V
                                Vishwamurthy Phalanetra
                                from Bengaluru, Karnataka
                                Mar 15, 2018
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                                Address: Bangalore, Karnataka, 560058

                                Today we have traveled to Narasapura and back on NH4. We have recently purchased FasTAG from SBI OMR Road and are using the FasTAG option to drive through Hoskote Toll Plaza. The Charges for two way or multiple entry with in the same day is Rs. 25/- as per the notifications on the boards at the TOLL PLaza.

                                Today we have ave been debited Rs.15/- both the ways from Hoskote Toll Plaza. Whereas the charges are Rs.25/- in case we return with in 24 HRS.

                                Would like this to be escalated and also refunded to my SBI FasTAG account.

                                We shall provide the account number, but the transaction charges as per SBI online statement is attached along with.
                                +1 photos
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                                  A
                                  Aswanaa Kamanuru Govindarajulu
                                  from Burla, Odisha
                                  Mar 15, 2018
                                  Resolved
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                                  Resolved

                                  Address: Chennai, Tamil Nadu, 600112
                                  Website: www.icicibank.com

                                  I purchased books from starmark at express avenue for 1518/- amount in ea store (Refbillno:chenea/2017/csb/11317) on 28th april got twice debited from bank. At 1st swiping it came out as transaction failed. Then they swiped 2nd time and transaction was successful but i got debited twice. I had gone to starmark the next day again to enquire and they said that they've sent a mail regarding the issue but the cash was not debited. I did call the customer care but no option to complain regarding double swipe, also visited purasaiwalkam branch they asked to call customer care (Very poor response). Please look into this.
                                  +2 photos
                                  Apr 25, 2018
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Mar 16, 2018
                                  ICICI Bank Customer Care's response
                                  Dear Aswanaa Kamanuru Govindarajulu,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4v4or) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    N
                                    niraj0910
                                    from Kotputli, Rajasthan
                                    Mar 15, 2018
                                    Resolved
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                                    Resolved

                                    Address: 380024
                                    Website: www.icicibank.com

                                    A/c no.[protected]
                                    Mo no. [protected]

                                    Dear sir,
                                    I opened my firm (Time exim) current account in my nearest branch sardar mall bapunagar icici bank in november.
                                    But because of my medical condition in account opening process my cheqe was bounce.
                                    Therefor my account is closure.
                                    And i deposited in my account inr 19900/-
                                    So after account closure i got dd of value 19900/- of my firm's name (Time exim).
                                    But i have closed my firm because of my medical condition and my firm's gumasta licence is expired.
                                    I'm a proprieter of my firm with name (Panchal nirajkumar gangarambhai).
                                    I want my inr 19900/- dd with my proprieter name.
                                    I visited sardar mall bapunagar branch so many times but don't get well responce from branch staff. They (Mr. Pradip) say me that its imposible.
                                    So today i have to compalint you.
                                    Hope to get very well responce from you and solution of my complaint.

                                    Sincearly.
                                    Apr 19, 2018
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Mar 16, 2018
                                    ICICI Bank Customer Care's response
                                    Dear Niraj0910,

                                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      C
                                      chandra1982*
                                      from Kolkata, West Bengal
                                      Mar 17, 2018
                                      Resolved
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                                      Resolved

                                      I was online transferring of RS. 750.00 from my ubi a/c on 26/02/2018 to National Institute of Open Schooling(NIOS) after transferred from account is debited of RS. 7500.00, but NIOS is not received/failed, message is below-
                                      Your UBI AC XX3975 is debited by Rs 750.0 on[protected]:47:54 at EAZYPAY ICICI BANK LT .Clear AC Bal Rs 99.62. Failed TXN Reporting - goo.gl/4G2wW3

                                      Now till, the amount of RS. 750.00 is debited from my ubi a/c but is not credited to my a/c. I am continuously trying to contact the customer care number but the number is temporarily out of service.
                                      Mar 23, 2018
                                      Complaint marked as Resolved 
                                      I was online transferring of RS. 750.00 from my ubi a/c on 26/02/2018 to National Institute of Open Schooling(NIOS) after transferred from account is debited of RS. 7500.00, but NIOS is not received/failed, message is below- Your UBI AC XX3975 is debited by Rs 750.0 on 26-02-2018 13:47:54 at EAZYPAY ICICI BANK LT .Clear AC Bal Rs 99.62. Failed TXN Reporting - goo.gl/4G2wW3 Now till, the amount of RS. 750.00 is debited from my ubi a/c but is not credited to my a/c. I am continuously trying to contact the customer care number but the number is temporarily out of service.
                                      ICICI Bank customer support has been notified about the posted complaint.
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                                        Dear sir,
                                        I'm kartic holding icici savings account. A/c#[protected] in feroz gandhi market in ludhiana.
                                        Without any intimation my account has been debited. I have never come across something like this on a monthly basis. Also, my balance was enough to fulfill the minimum deposit amount. I also try to call customer care number but unfortunately it is not reachable.
                                        Please take some action against the bank, if it is...
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