ICICI Bank Customer Care
ICICI Bank Limited
Customer satisfaction rating: 43%
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15449
COMPLAINTS

ICICI Bank Customer Care

ICICI Bank Limited

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Address
ICICI Bank Towers, Bandra-Kurla Complex
Mumbai
Mumbai City District
Maharashtra
India - 400051

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
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Phone:
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Additional info
ICICI Phone Banking Center
ICICI Bank Tower, 7th floor, Survey no: 115/27, Plot no. 12, Nanakramguda, Serilingampally, Hyderabad – 500032

Registered Office
ICICI Bank Limited, Landmark: Race Course Circle, Vadodara 390 007

Customer satisfaction rating
43%
Complaints
15449
Pending
4198
Resolved
5518
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ICICI Bank Complaints & Reviews

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 sachinbhargava0902
Hi

I am account holder of ICICI bank since 2005. In the month of Sep 2013 my ECS has been return and Bank has chaged me the reverse charges on 14 sep 2013 Rs 38 and on 21 sep 2013 395. I agree i done a mistake so i have penalize for the same.

Bank has again debit the account with Rs 355 on 30 sep 2013 in refrence of reverse charges and i told them that i had a word with the HDFC bank CC as per the bank once the ECS has been return they have not represent the ECS so that i made the paymen by cash to the collection agency ( Receipt No[protected] on 10 Sep 2013 and they have not represent the ECS again.

I have reverify the same with the HDFC bank about the same they told me the same once ECS return they have not represent again.

I had a word with the team he is not ready to listen as per him the deduction is correct.

I have very much worried and mentally presure so that i will request to pls help me on the same and return the amount with the penalty.

SR[protected] date 30 Sep 2013 (ICICI bank)
Dear Sir,

We are sorry to hear about your experience. We have made a note of your Service Reference number. Our official will get in touch with you to assist.

Regards,
ICICI Bank Customer Service Team
Dear Team ICICI

Surprise you guys feel sorry your customer care supervisors tried the customer that they have done a crime to call to cc.
They spoke to the person like they have came for recovery call.
They proof the subscriber you are totally wrong what we are said its absoulute right without understand the customer issue.

They follow the trend cust - se - mar = customer.

Pls trained your team to treat the client as a subscriber.
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     shailesh00
    Its a matter of shame and embarrassment for such an prestigious organization like icici bank to have corruption in practise. One of their verification executive called me today and told me that he is verifying my given address in application form. I informed him that I am an government officer and now i am transferred to delhi. I asked me that whether I want a positive or negative verification report. I told him that I want it positive he can come and verify my new address. He told me that its not necessary and mere meeting with me will solve the purpose as he want to verify my identification proofs. I asked him the process he said me to meet at shahadara metro station. I asked him to come at my office in delhi which he said that its not allowed to them. As i needed the card I told him that I can meet him at vaishali metro station after office hours, to which he agreed. I reached at vaishali metro at 6 pm and waited for him for around 25 minutes. He came and asked my details and my id card which I showed to him. He recorded them in his notepad. Then I said him thank you and he asked me for favor in terms of money (500 INR). I strongly refused it and warned him that I am going to do complaint against him to bank. Then he in return threatened me that he will give a negative report and I wont be able to apply for card in next 6-8 months. I said its ok I will handle the issue. Due to this incident i am deeply hurt as i am a customer of ICICI Bank since last 10 years and this incident has deteriorated my faith in ICICI Bank as banker.


    BRIBE FOR VERIFICATION OF CREDIT CARD

    Complaint Status


    [Sep 30, 2013] ICICI Bank customer support has been notified about the posted complaint.
    Dear Sir,

    We are sorry to hear about your experience. Please send us your contact details at [protected]@icicibank.com and our official will get back to you soon to assist. Kindly refer '46108551' in the subject line.

    Regards,
    ICICI Bank Customer Service Team
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       Rupesh Tank
      Dear Sir, Currently I am in US and my india mobile number got deactivated. I have an account in ICICI bank. I wanted to add a new payee into my account through online. Since my mobile number got deactivated, I am not receiving the URN number. I want to update my mobile number. Please let me know how can I do that. Thanks, Rupesh Tank

      Complaint Status


      [Sep 30, 2013] ICICI Bank customer support has been notified about the posted complaint.
      Dear Mr. Tank,

      Please send us your contact details at [protected]@icicibank.com and our official will get back to you soon to assist. Kindly refer '46108518' in the subject line.

      Regards,
      ICICI Bank Customer Service Team
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        ICICI Bank Ltd — Complaint against ICICI BANK Credit Card Recovery Agents telephone call

         Arup Kundu
        Dear Sir/Madam, This complaint letter is to bring to your notice that for the last couple of months me (Arup Kundu) &...
        Complaint comments  Read comments [1]Complaint category Credit Cards

        ICICI Bank — Posdec chg

         Ravi Sabbavarapu
        My name is ravisabbavarapu and i'm holding a salary in icici bank for the past 2 years. i just saw today when i checked...
        Complaint comments  Read comments [72]Complaint category Other

         Audhesh
        Hello,

        I have visited ICICI BANK RAEBAREILLY for sending money to my brother. Than Bank Manager comes to me and ask me to take PENSION plan. And Give me detail if I deposit One lac three thousand Monthly I will get One Lac Monthly after 15th year. I believe on him and transfer One lac from My account. I have purchase Pension Plan on 5th September. But still I have not get any document or receipt of my pension plan. When I ask bank to give the status of my plane they had given me incorrect detail. That they have send me on 9th September with speed post Number- eh[protected]in .

        Only I get message from ICICI that my pension plan number is 1804394. And Branch Name from where i Purchase this plan is.

        Address: ICICI BANK LTD., PLOT NO.34, KACHERI ROAD, AHANADPUR NUZUL, RAE BAREILLY
        State: UTTAR PRADESH

        I am very upset with the functioning of ICICI bank. And wants to slender and wants my money back

        My Phone No is :[protected]

        Thank and Regards
        Audhesh

        Complaint Status


        [Sep 25, 2013] ICICI Bank customer support has been notified about the posted complaint.
        Dear Sir(Avadesh),

        We are sorry to hear your concern. Our representative will get in touch with you shortly to assist you with your concern.

        We appreciate your patience.

        Regards,
        ICICI Prudential Life Insurance
        Hello Sir,

        I wants to inform you that I have not received my policy yet. I have talked to speed post customer care. I come to know that they have not received any Consignment with number EH[protected]IN. You can check status for website from website also http://www.indiapost.gov.in/tracking.aspx

        You can see status from attached file also.

        There for I request you to Reprint my document and send to ICICI raibarali branch from where I purchase Policy. I will collect from there.

        Thanks and Regards
        Dear Sir(Avadesh),

        We wish to inform you that the concern highlighted by you has been reviewed. Accordingly, a communication has been sent to your registered email address with the details of the resolution offered.

        In case of any further clarification, please contact us on our Customer Care number[protected] or write to us at [protected]@iciciprulife.com.

        Regards,
        ICICI Prudential Life Insurance
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           advsandeepkashyap
          dear sir, Applicant:- urvashi rajesh gupta That the applicant invested a sum of Rs.10000/-(Ten thousand) in ICICI MULTI-OPTON BONDS on behalf you had send a postal copy mentioning the folio no-1530202 dated-30/11/1998 admitting that multi optionbonds bond holder no 1067951 and the customer identification no is 2066841. That the applicants humble request to you please convey the present position of above mentioning bonds in the interest of justice. Thanking you, yours faithfully, urvashi gupta

          Complaint Status


          [Sep 24, 2013] ICICI Bank customer support has been notified about the posted complaint.
          Dear Ms. Gupta,

          We have made a note of your bond holder number. Our official will get back to you soon to assist.

          Regards,
          ICICI Bank Customer Service Team.
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            Icici Direct — Complaint regarding ATS customer service

             Suprajaramakumar
            I had subscribed for Active Trader service provided by ICICI Direct from January, 2013. It is a offline service wherein ICICI...
            Complaint category Stock Market

             Ramesh.karaddi
            hi iam Ramesh karaddi i have an salary A/C in ICICI my A/C number is[protected], last month salary was credited 17,510 last week i went to ICICI ATM to reacharge currency to my moblie 10 RS was debited in my A/C but i didn't get currecy to my mobile, then after 2 days 20 RS was diducted with any Reason when i called to customer care they replied that i have with drawn amt from ATM But i didn't with drawn single time, and now my available balance is 17,480 how can i with drawn 1,2 RS in ATM Please help me to resolve this issue.
            Dear Mr.Karaddi,

            We are sorry for the inconvenience caused to you. We have made a note of your Account number. Our official will get back to you soon.

            Regards,
            ICICI Bank Customer Service Team
            Thank you now amount has been refunded and please let me know if i with drawn money from non icici ATM more than 1 times will it diducted
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               abhik1979
              Deasr Sir,

              This is related to a cheque issued by me to LIC india for a premium payment amounting to Rs.19142.30/-
              cheque no 138415.But on Sep-06-2013 I received an sms from the bank that my cheque got dishonoured due to encoding/enlisting error and the amount mentioned was Rs.17142.30/- which according to my understanding has been misinterpreted from the cheque.

              As a reason I had to pay Rs.125 as a fine to LIC India.

              I have that cheque with clear figures written and could not find a justifiable reason for this cheque return.

              I would be grateful if you can provide a resolution to this issue so that I can claim the fine amount from the Bank.
              Dear Sir,

              Please send us your contact details at [protected]@icicibank.com and our official will get back to you soon to assist you. Kindly refer '4592752' in the subject line.

              Regards,
              ICICI Bank Customer Service Team
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                ICICI Debit Card — icici debit card no4731960210005214 Expired on 05/16 was block

                 Goish furtado simao
                ICICI DEBIT CARD - Blocked Debit Card Dear sir, I am Goish Furtado simao,I am using your icici debit card nos [protected]...
                Complaint comments  Read comments [2]Complaint category Credit Cards

                 Khan Mujeeb
                I the undersigned, Mr. Mujeeb Khan credit card holder (credt card no.5xxxx6005) regret to inform that I am unhappy with the behavior of ICICI Bank consumer service staff. I am always prompt in making payments of the credit card. I recently issued a cheque, amounting to Rs.12,818 (rupees twelve thousand eight hundred and eighteen only) but on 16th September 2013, I received an SMS stating that the cheque has been returned. I contacted the customer service late night and they could not give me a proper reply. I contacted my bank viz. Corporation Bank, Mira Road branch and they informed me that no cheque was presented for encashment by ICICI Bank. Having got this details I contacted the customer service once again and I was connected to Archana, senior official who blankly refused to give me the reason for sending back the cheque. I mentioned to her that I had contacted my bank and they had shown me the computer where entries of cash / cheques deposited and credited were maintained. I further added that there was no mention of any cheque returned to ICICI Bank. I told her to mail me the details so that I could check where the problem lay but she refused to give me any details and added that she will not return the cheque. I warned her of approaching the consumer court with my grievance if she did not furnish me the complete details. Having known of your grievance cell I decided to bring the whole matter to your notice` I hope to hear from you at the earliest. Yours faithfully. Mujeeb Khan [protected]@yahoo.com
                Dear Mr. Khan,

                We are sorry for the inconvenience caused to you. We have made a note of your Email Id. Our official will get back to you soon.

                Regards,
                ICICI Bank Customer Service Team.
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                   ajay1532
                  1. Reference my email massage dated 10 Sep 2013. (timing 12:37) to [protected]@gmail.com 2. I have not found any response of above subject . You are requested to solve my problem and help about my credit card current position .
                  Dear Sir,

                  The mentioned e-mail ID of ICICI Bank is incorrect. Please send us your contact details at [protected]@icicibank.com and our official will get back to you soon. Kindly refer '4586776' in the subject line.

                  Regards,
                  ICICI Bank Customer Service Team
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                     arunavachatterjee78
                    Dear Team, I am writing this mail with a big pain. I am a previledged customer of your bank with Salary Account no:[protected] and Credit Card no:- [protected]. Against my credit card there was no default in payment ( at least on minimum due payment), no cheque bounce till May 2013. Last year,2012 July and Sept I have made two payments against my credit card on HDFC bank. Surprisingly both the cheque has not been presented in my bank for clearance. When I have enquired about this to your customer care they told that there was some wrong entry in the chq so it was not presented, instantly I have paid the amount in cash. Once I have paid through neft transfer but as it was not showing on your system I have paid again by cash and the payemnt on net banking followed by next day. So during that period there was only me who has cooperated with your bank in all the time on payment related issue. Since last December 2012, I have asked for the aforesaid two chqs to return me to clarify about the wrong entry I have done. I have send telephonically reminder repeatedly to your customer care but there was no response from your side. Due to this I have stopped payment since June 2013 and asked for the settlement of my card. Last month I have got call from your loacl ofiice, from Mr.John Xavier[protected] and also some other person([protected]) regarding some payment of 1900/- immediately( but I have told specifically for the settlement ikn 2/3 EMI). Now you have imposed lien on my Salary account on last week without informing me anything. I know you have the authority to do that to show your ledger balance updated. Now my question is that don't you have that much of courtesy to inform me ? If somebody is paying the minimum due amount regularly, without any default then he should be given some information regarding this matter. I will pay the minimum due amount of card of Rs.7580/- tomorrow. Now if I pay the amount,then you are taking 49% interset along with principal amount, after that how that LIEN is realistic ??? Hope I will get a solution from your end. My request is to withdraw the lien amount and then the rest due amount of my card will be paid in EMI. With regards ARUNAVA CHATTERJEE SAVINGS BANK NO:[protected] CREDIT CARD NO:- [protected]. MOBILE:- [protected]
                    Complaint comments  Add a commentComplaint category Credit Cards

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                       riteshpatro
                      Dear Sir I Ritesh Kumar Patro,Wz-552,A/4,First Floor, Naraiana village, New Delhi-28,beg to state that,on 02/04/2013,I hade received a call from Icici bank Chennai baranch,that a fraud purchase made on your card,by www.DIRECTSPORTESHOP.INTERNET, and it is made in foreghin currency,i.e in Rs.27766.71,which in not made by me. As I have opted to purchase in Indian currency, how the bank make payment in froeghin currency, and bank is also neither give any confirmation, or any call to me it is also a mistake from bank side, regarding this I have also lodged a FIR IN Delhi Patel Nagar police station, on i.e the diary no.57B,Dt:27/04/2013,6p.m. So lastly I request you please make enquiry regarding this purchase, and revert the same .
                      Dear Mr. Patro,

                      We are sorry to hear about your experience. We have made a note of your contact details. Our official will get back to you soon.

                      Regards,
                      ICICI Bank Customer Service Team.
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                         amit10sep
                        Hello, I am holding ICICI bank account, yesterday i checked my account and I saw that 28.09 rs had been debited from my account twice with follwing description "POSDEC CHG/28-08-13/0262/25ST3 ". could you please tell me what is this all about. Even i tried to get that explanation online there i found that you deduct this amount for swaping card above balance , something like that. i havent done that on that particular date. so please somebody call me on below mentioned number. I need explanation for this or else I ll try every possible way to get my money back. and i dont see one point, if such charges are there then why have u kept that hidden. why dont u make ppl aware of that. this is something ridiculus
                        DON’T RESPONSE ANY MOBILE CALL IN THE NAME OF YOUR BANK CUSTOMER CARE. BECAUSE THERE IS SO MANY FRAUD PEOPLE WHO CALL YOU IN THE NAME OF CUSTOMER CARE & consumer forum, AFTER TAKEN YOUR ALL DETAIL LIKE ATM DEBIT CARD NO. AS WELL AS PIN NO. DATE OF BIRTH, THEN THEY WTHDRAW MONEY FROM YOUR ACCOUNT WITHOUT YOUR KNOWLEDGE. SO BE CARE FULL. IF YOU HAVE ANY PROBLEMS GO & MEET YOUR BRANCH MANAGER OR CALL BANK CUSTOMER CARE TOLL FREE NO. WITH REGISTERED MOBILE NO. DON’T RESPONSE ANY EMAIL ALSO. SO BE CAREFUL. ONE THING YOU SHOULD KNOW THAT CUSTOMER CARE NEVER CALL YOU OVER TELEPHONE. IT IS YOUR RESPONSIBILITY TO KNOW YOUR COMPLAIN STATUS TO CALL CUSTOMER CARE TOLL FREE NUMBER.
                        Dear Sir,

                        We are sorry to hear about your experience. Please send us your contact details at [protected]@icicibank.com and our official will get back to you soon. Kindly refer '4585621' in the subject line.

                        Regards,
                        ICICI Bank Customer Service Team
                        thanks anjan kajal
                        To ICICI bank care


                        i have sent the complaint. but nobody has called up
                        Dear Sir,

                        Please confirm us the e-mail ID with which you have written to us for faster resolution.

                        Regards,
                        ICICI Bank Customer Service Team
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                           vinoth.wl
                          Dear Sir, My father and mother has taken a gold loan in 2002 ain ICICI bank (Devikapuram Branch - Tamil Nadu). Now both are expired. We are 6 siblings (5 boys & 1 girl). We have pleged for Rs. 40000/- and settled all the balances with interest. Now the local branch manager is not giving back the jewel after submitting all the documents also. Please take my complain and take immediate action on Branch Manager. ICICI Bank Branch: Devikapuram 606902 Tiruvannamalai District - TamilNadu My Name: V. Vinoth, Mobile No. [protected] Chennai
                          Dear Sir,

                          We are sorry for the inconvenience caused to you. We have made a note of your contact number. Our official will get back to you.

                          Regards,
                          ICICI Bank Customer Service Team.
                          Complaint comments  Add a commentComplaint category Loans

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                             vmkrn
                            Please provide asDear all, Myself V. Muthukumaran owning a motor policy from ICICIL:-3001/73165700/01/000 for my Chevrolet beat car R.No-HR-51-AS-5979 at faridabad-Haryana. On 27.08.2013 I lodge a claim on my policy due to car accident and I surrender my vehicle to M/s Regent Automobiles for further work as directed by ICICIL. one day after I received a call from Mr. Prafulla Banu/[protected] and informed me that you claim shall be processed as dual claim, one for Bumper & metal part and other one is for car front glass. Really I don't understand that all the parts were damaged in the same incident, then why it requires dual claim process. This person Prafulla Banu has taken decision unilaterally and said that I can do like this only if you want you can proceed with dual claims else you can avail the claim only bumper & metal part and he did the second option with out considering my concerns. Still I am fighting with ICICL but there is no response. SO PLEASE DO NOT TAKE ICICIL INSURANCE FOR ANYTHING, YOU WILL DIE IF YOU TAKE ICICIL. Further I need necessary compensation for my Vehicle. Regards, V.Muthukumaran Mb.No:-[protected]. much information as possible...
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                               Bijou
                              One lady from ICICI called me and asked for the number of a person who was working under me for non payment of his Loan, I obliged and gave them the number i had, beleiving it was for a good cause and even send a message to the number asking him to call ICICI. Now ICICI calls me again and again to say his mobile is switched off, but I was able to send message to him. They talk rude and has no understanding of english, which is the medium I can talk in as I dont know Tamil. I asked them do you think I will get any commission or get paid from ICICI for trying to retrieve any unpaid amount from whom they have given loan to. The girl I talked to does not even have the basic decency to pass the call to her manager even after being asked. After a number of calls they are still harassing me. Looks like I have to pay for someone elses non-payment of debt or trying to help them.

                              I asked them how they got my number for which the answer she gave was my company HR gave the number. I told them to get in touch with the HR and get the issue resolved. Not to contact me in this regard. For which she was very threatening on call saying that I know the director. I told her to get in touch with them as this has nothing to do with me.

                              The Person who called me was Viji ( Telecaller from ICICI ) - [protected]
                              The Number she gave to contact her was [protected]
                              Dear Sir,

                              We are sorry for the inconvenience caused to you. Please send us your contact details at [protected]@icicibank.com and our official will get back to you soon to assist you. Kindly refer '4572193' in the subject line.

                              Regards,
                              ICICI Bank Customer Service Team
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                                 thribhureddi
                                Dear Sir/ Madam, I k.thribhneswar reddy having a saving icici account in your bank at anantapur branch, andhra pradesh. My account no. is[protected]. Already i give a complaint to this issue and that problem is closed and reverse detected amount in my account. But today i deposited 6000 rs/- in my account myself, But same problem is occurred. You have deducted 169 rs (ANW-Chrgs :150 S-Tax :19). whats the problem i dont know every time i deposit the amount same problem was occurred. what should i do now, i deposited monthly 4 to 6 times in other branches.how many times i pay anw charges. So please do take correct action against this deduction and deposit the deducted money as soon as possible provide as much information as possible...
                                Dear Mr. Reddy,

                                We have made a note of your Account number. Our official will get back to you soon to assist.

                                Regards,
                                ICICI Bank Customer Service Team.
                                yes i am also have this problem. i have opened Saving Account. but why i need only transaction with home branch at 4 times ...? if i deposit more than 4 times .bank will make charges from my account. kindly solve this my ac :[protected]
                                I have current account with Morak branch, Teh : ramganj mandi, Dist : Kota, Rajasthan. Acount No. is[protected] Name : Mahakali Highway Services. At the time of opening an account I told Branch manager that give me appropriate account so that no charges or any kind of charges are not applicable, So he told me to remain balance 1 Lakh Rupees everyday and give me surety of no charges applicable to your account. I have maintained the 1 Lac rupees per day but from Oct-2013 to Oct-2014 around 1 year, Bank has debited around 1 Lac rupees as transaction charges from my current account. I am continuously following the branch for reversing the big amount but from June 2014, but there is no reversal taking place and I am suffering lot. I am facing big problem as amount is high and blocked for my business.
                                Please do needful on urgent basis please.
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