ICICI Bank Complaints & Reviews

I have a demat account in icici bank for 9 years now. When i checked my bank transactions and i found that there is one debit transaction ' dp chgs till jan-18' — inr 826.00'. When i created the demat account, i was not told about the dp charges, it was told me by the icici representative that it is free of cost and it will never be charged and also i did not get any message alert in my mobile which is registered with mobile banking with icici. My icici account number is[protected]. This is completely unacceptable and please refund my amount

Hi
I am not a customer of icici bank still have been receiving messages and calls with respect to some other customer. Message includes information of emi and some insurance policy. Have been using this number since last 4 years and recently have started receiving these messages. Had once communicated the same to the customer executive as well but no action has been taken till now. Also, there is no direct customer care number to speak to an executive for non existent customers. Please help to resolve this on priority.

I had once requested to know about the how to get a credit card from icici bank, but cancelled my plan. However, the bank had my details and keeps frequently calling me to buy the card. Even after denying to buy the card the agents ask questions and force me to send my documents and get a credit card.
I've received a call from the bank guys for more than 20 times. I everytime tell them to remove my details from their system but they seem to not listen.

Icici bank is forcing it's customers to buy services from them. You are spoiling your company's brand and customer experience altogether.

Hi,

My name is santhosh d t and i recharged 399rs on feb 14th transaction successfully done to [protected]@icici but didn't got any plans, confirmation from [protected]@icici amount deducted from bank. Please refund my deducted amount i am very disappointed. Please find the attached image that i made to [protected]@icici for your reference.

Thanks
Santu

Respected sir /mam,
I have a x employee in the icici bank... Which is a really bad. As a last 2 years i have a more suffering. Bcaz anup bej whose employee id 186189 is always try to left my job... He is always use for the unparlament luanguges against my mom and dad... Respected sir, before the joining of the icicibank i have sign the bond paper which is clearly mention that before complete the 2 years i have not give a resign of this job... There after anup bej has a always try to left my job... Anup bej has also not provide my 17 days salery... Which is really required for me... I have also realise that anup behind has a affair with the nilam limbachiya... Which employed i'd 313880... I hope you have solve my issue immediate basis
Regards,
Mahesh koshti

I am very unhappy with the resolution provided by customer service provided of icici bank credit card department.

My card had not been working from yesterday evening and today i called up phonebank. It seems if a customer does repeated swipe transaction at the same merchant, the card gets locked and unlocks only after 48 hours. I can understand if the transaction is done for some huge amount but for a small amount of 20-30 rs. They are punishing like this. And if the customer picks a new item and bills again at the same merchant or due to some mistake in amount swiped wants to do some reversal, what is the bank taking into account in these situations? They are literally not allowing me to use credit card effectively.

When i asked for a card replacement, the old card was blocked immediately. But it took around 15 days for the new card to reach me. First they were to deliver at office address. And they didn't inform me that it failed to deliver. I had to call up after 1 week the phonebank to find out that they couldn't deliver because of not providing department and office phone details. Bank did not inform that delivery was delayed due to this. But when i called, he was able to retrieve these details meaning bank was aware of it already. And i was asked to update in online account while in truth i had not linked my credit card to any online account.

It so happens that i have a joint savings account with my father for which my mobile number is tagged. So when i try creating an online account for my credit card, it doesn't allow. Now how can i tag my personal credit card to a joint account netbanking? What if i am not interested in sharing my card details with the other person? What is the resolution in this case. Bank just says its not possible.

Bank is not actually looking into the customer's issue. There is no contact given for grievance addressal.

Certificate no. 48175 & 48176 (Issue date[protected] and redemption date[protected] with face value per bond rs. 1000/-. I am facing trouble to redeem the bonds from icici ltd. How to get the payment from icici, as they are not responding in a helpful way. The bonds were transferred by assam sales corporation (Agent: reliance industries limited [textile division]) to me on[protected].

I have deposited a cheque of oriental bank of commerce, ramgarh cantt cheque bearing no. 011842 dated 26 feb 2018 for rupees 67000/- (Rupees sixty seven thousand only) towards payment of my credit card bill at icici bank, ramgarh cantt. The amount debited from my account on 27 february 2018 and the same has been credited to my credit card on 08 february 2018 after repeated request to icici bank, ramgarh cantt officials and credit card phone banking officers.

Please investigate the matter and accountability of officer concerned to avoid unnecessary harassment to a bonafide customer.

Please also intimate me days required for posting of payment after realisation of cheque.

Respected Sir/Mam,

Please note today I have withdrawn 10000 Rs. from ICICI bank ATM and two notes both 2000 Rs. currency note are found written with pen and pencils. ATM Bank details are ICIC0001570, Daud Nagar, Naini, Allahabad. There were no concerned authority to look in this matter.
Kindly look in this matter and suggest what should I do as when I try to notify branch regarding this instead helping they saying to come tomorrow.

Customer ID: 1615833

I am an accountholder in icici bank for more than 18 years under account number[protected]. I requested icici bank to close my above sb a/c for poor service quality, vide my letter dated 03.02.2018, sent to them on 05.02.2018. The letter was received by them on 06.02.2018. On several reminders and complaints over phone, in person and through online, the account was closed on 20.02.2018. I noticed an amount of rs.500/- was debited to my account towards account closure charges and an amount of rs.90/- was also debited towards gst on the account closure charges on 17.02.2018. As per icici bank's terms and conditions, the charges for closure of account is made for accounts closed within one year. Since, my account is more than 18 year old, closure charges made by icici bank is not correct and cannot be justified by bank's terms and conditions. I am sending herewith the screen shots of my account statement and faq details regarding closure of account issued by icici bank (From bank's website). Request the icici bank to refund rs.590/- (Rs.500/- being account closure charges for 18 year old account and rs.90/- being gst on the above charges.

Further to my above complaint posted at consumer complaints.in on 21.02.2018, Mr.Ramakrishnan from ICICI Bank, Coimbatore, contacted me over phone (Mobile No.[protected]) on 23.02.2018. He asked me to wait for 10 days, as the person, who attended my account closure is on leave. I need not wait for 10 days, as this is the case of violation of Terms and conditions by ICICI Bank. Eventhough, I waited for 10 days. There is no response from ICICI Bank so far. I once again request ICICI Bank to make necessary action to refund Rs.590/- (Rs.500/-, being account closure charges and Rs.90/-, being GST on account closure charges) immediately.

Yours faithfully
R.Krupakar
[protected].
[protected].

Dear sir
I have one vimal only vaatsalya bonds with following detail-
Bond holder no-0000001
Certificate no-8483 issue date: 01.07.1999
Maturity-01.01 2018
Face value-rs 1000.00
We approached icici bank and de mat section but no body is able to tell how will we get maturity proceed
Kindly advise process of redumption
Thankyou
Dr. Shakti bhadra
Add-shrachi village, block-9, flat-2b, udayrajpur, madhyamgram, kolkata-700129
West bengal
Mob-[[protected]] ph[[protected]]
E [protected]@yahoo.in

I have requested for cancellation of policy before on 29th january 2018. I was not at all interested to pay further premium.

There is no option online where i can request to stop ecs on i pru site or bank site.

The ecs was supposed to get debited from my account on 3rd february 2018. Hence i was not keeping balance entire month.

Now after a month bank has deducted premium amount form my account without my consent.

How a bank can deduct premium amount without my consent or authorisation for this month.

Keeping a balance in account it doesn't mean that bank can deduct amount any time.

There are emis which are supposed to get hit my account. Now who will be responsible if same get bounced because of this undesirable premium deduction.

I want my money to be reversed today only.

Thanks,
Bijal panchal

We have using icici bank for over a decade now. The account is in the name of my father and i'm joint account holder.

We have made numerous transactions since then and we have a icici securities linked to it as well.

For some odd reasons they have blocked and frozen the account which is used as a contingency by my parents, who are now retired and senior citizens.

From past 6 weeks bank employees are unable to de freeze the account even after providing various proofs and statement. Every time my parents have to run to the branch to answer there queries.

I do not see any written/ email communication regarding blocking of account.
This has caused severe issues for us a good amount is blocked by the bank.
I really can not understand how this can bubble up to be such a pain.

Last night @ 11:30 my husband called me in my office and said that his account has been debited with rs. 79000 and the card is with him. He received 3 messages out of which 2 were of rs. 10, 000 each and 3rd one is for 9, 023.60. However after the last transaction the balance left was rs. 515.14 where in the initial balance of the account was rs.79, 657.04. On calling the customer service, they found that the transaction was done from malviya...

Hello,

I am deepak srivastava, 826.00 rupees has been deducted from my account as (Dmc/[protected] dp chgs till jan-18) dp charges on 26/02/2018.
I have never activated and used my demat account till date. There was no prior notice. How do you deduct the amount without prior information? This is not at all acceptable.

I need the deducted amount to be refunded to my bank account. I am loosing trust on icici bank whether my money is safe or not.

Need action on priority.

Regards,
Deepak srivastava
[protected]

I have applied for a personal loan for 2 Lakhs. But, i have been credited with Rs.88, 000 on Dec 1, 2017. After that i came to know, that is Topup loan. But, i didn't got any confirmation from Bank about the Topup and additional charges like Pre-closure charges. This is my previous loan Number(LPCHE[protected]) and my New Loan (TOPUP Loan) number is (LPCHE[protected]). So, here directly i have been lost about Rs.25000. Indirectly lost about 1Lakh which i paid my previous loan interest amount. If, they are confirmed with me about a top up loan, definitely i would not accept to continue. I followed this about with my RM (Gurunathan Adayar Branch), Since Dec 12 2017. People are not responding my query. I will not accept this anymore. I want to get my pre-closure charges at least.

Last month for the first time i could not pay on time for which bank charged me 500 penalty fees and also 339 as interest charges tax extra.
This is what i am getting after being a loyal customer, you can check my track record i had always paid my bills on time. There was some emergency due to which i could not pay

If you cannot waiver charges than this will be last transaction and i will switch to other bank

Dear authority,
I had done payment to recharge my jio number ([protected]). Amount is deducted but recharge of my number is not done yet. How is it possible! I am attaching a payment transaction id details through a screen shot. I hope it should be resolved as soon as possible. I am willing to use my sim and not happy with the services.

I applied loan for 2lakhs, but 2 loan account is active in my account, both is for 250000. Totally there is 5lakhs loan amount is mentioned in loan applied column. Also my loan was rejected as per relationship manager. Issue is still 5lakhs is showing as under process in my account. This is ridiculous, after rejection how is possible that my account alone showing still active that too for 5lakhs which is not even applied my me. Please respond me as soon as possible.

Sir,
I am holding the account and credit card of your bank, in last month (Nov-dec17) statement due my mistake at the time of transferring the amount from my icici bank account to my credit card account (Due to technical error) the amount got refunded to my icici bank account, and i was confirmed that this amount has been transferred to my icici credit card account, but after three days i came to know that it was a wrong transaction, which has caused me a loss of rs 5000/approx,
As you can verify from the account & credit card details it was not a deliberate mistake, may i kindly request you to wave off the interest, penalty, fine and other allied charges to relieve me from the metal ageoney.
Regards,
Darvinder ambardar.