ICICI Bank Complaints & Reviews

I have applied for a personal loan for 2 Lakhs. But, i have been credited with Rs.88, 000 on Dec 1, 2017. After that i came to know, that is Topup loan. But, i didn't got any confirmation from Bank about the Topup and additional charges like Pre-closure charges. This is my previous loan Number(LPCHE[protected]) and my New Loan (TOPUP Loan) number is (LPCHE[protected]). So, here directly i have been lost about Rs.25000. Indirectly lost about 1Lakh which i paid my previous loan interest amount. If, they are confirmed with me about a top up loan, definitely i would not accept to continue. I followed this about with my RM (Gurunathan Adayar Branch), Since Dec 12 2017. People are not responding my query. I will not accept this anymore. I want to get my pre-closure charges at least.

Last month for the first time i could not pay on time for which bank charged me 500 penalty fees and also 339 as interest charges tax extra.
This is what i am getting after being a loyal customer, you can check my track record i had always paid my bills on time. There was some emergency due to which i could not pay

If you cannot waiver charges than this will be last transaction and i will switch to other bank

Dear authority,
I had done payment to recharge my jio number ([protected]). Amount is deducted but recharge of my number is not done yet. How is it possible! I am attaching a payment transaction id details through a screen shot. I hope it should be resolved as soon as possible. I am willing to use my sim and not happy with the services.

I applied loan for 2lakhs, but 2 loan account is active in my account, both is for 250000. Totally there is 5lakhs loan amount is mentioned in loan applied column. Also my loan was rejected as per relationship manager. Issue is still 5lakhs is showing as under process in my account. This is ridiculous, after rejection how is possible that my account alone showing still active that too for 5lakhs which is not even applied my me. Please respond me as soon as possible.

Sir,
I am holding the account and credit card of your bank, in last month (Nov-dec17) statement due my mistake at the time of transferring the amount from my icici bank account to my credit card account (Due to technical error) the amount got refunded to my icici bank account, and i was confirmed that this amount has been transferred to my icici credit card account, but after three days i came to know that it was a wrong transaction, which has caused me a loss of rs 5000/approx,
As you can verify from the account & credit card details it was not a deliberate mistake, may i kindly request you to wave off the interest, penalty, fine and other allied charges to relieve me from the metal ageoney.
Regards,
Darvinder ambardar.

My name is anand vishwakarma and its been more than 20 days since i have applied for opening a salary account with icici bank.

I am employ in cmsit services company, i open a salary account with icici bank, hoshangabad branch (M. P)

My bank account opening online on 17feb2018 by mr. Sanjeet and was given the welcome kit at 23feb2018

My account number given is[protected] i have been given a debit card.
My company also not given two month salary becuase my account is not activated.
My contact no.[protected]
Email id:- dr. [protected]@rediffmail.com

Hi,
i am facing issue with ICICI bank.. i had taken loan of 24lakhs in my wife's name.. without our awareness they have issued Insurance of 35lakhs for which premium of 2, 37, 171 has been debited from ICICI loan disbursment ammount.. First of all we were never told of any insurance associated to loan, secondly they have issued two insurances one in my name for 15lakhs and one in my wifes name 20, 05, 000.. total insurance value is 35, 05, 000 which is far beyond the loan value of 24 lakhs... this is clear cheating the women customer case.. when i wrote back to their CEO and grievance cell, they told they will getback ..but not got back at all..

need your help to bring this fraud of ICICI to public and get refund of 2, 37, 171 + compensation for the extra pre emi interest i paid plus mental trauma i went through..

Just because the loan and insurance both belong to ICICI they issue their own insurances and put the burden on us..

appreciate your help and further guidance

Respected sir, i am bidyut bikash gogoi, nagaon, assam, i purchased a platina bike through finance of icici bank on 13/06/2006. Chassis no. Md2dddzzznwb 32121, engine no. Dum cnb 42380 & registration no. As02c7464. I want the noc from the icici bank for apply master card registration certificate. Please give me the way to get the nov from the bank. Regards bidyut bikash gogoi

Bond holder no. 0000001 certificate no. 11957 no. Of bond one of face value rs 1000/- was given on 2nd august 1999 and redemption date 1st jan 2018.
I sent the said bond in original by speed post for redemption to the address mentioned overleaf the bond certificate. After a few days the speed post was returned to me with the remark "left" and redirected to my address.

I visited the local icici bank at jorhat, assam and the manager of the bank provided no solution to the matter.

I will be grateful if someone can help me in this regard.

Sailendra nath borpuzari
Trp road, choladhara (Shivpur path), jorhat, assam
Pin 785001.
My mail add: [protected]@yahoo.co.in

I noticed today something odd in my account, i was charged about rs.1230 /- from a company known as digital river, i never dealt with them before and after a bit or research i found out they deal with digital transactions and services. I have checked all my account summary and have not found anything related to them - just in case i did so - and really have no clue to how they managed to charge me.

Today i have received my credit card statement for the period 3-feb-2018 to 2-mar-2018

At the top of the statement there is a “reward redemption handling fee - ord. No.1727045 dtd 051217” of rs.99 and [protected]@18% on that amount of rs.17.82

I would like to know what is this “reward redemption handling fee - ord. No.1727045 dtd 051217”
I don’t remember doing any reward redemption through icici bank...

Hello sir
Please check my saving account number[protected] in the name of sangam parshad there charged me rs 29.50 six time in a row could u please tell me what kind of charge is this. I am not any business man i am just a labour
Thank you
Contact number [protected]

Maine 7 feb 2018 ko time 17:44 hrs par icici bank atm shalimar garden up se apne pnb bank atm card se 5500 nikale the jo account debit ka masg to aa gya par paise nhi nikle maine iski complaint 8 feb 2018 ko pnb customer care ko kar di thi or icici bank shalimar garden mein bhi police compalint ki copy de di thi par ab tak mere paise wapis nhi aaye please help me i am 73 yrs old lady senior citizen

I have been an icici customer since 2007; recently i moved to usa for a short assignment, my registered mobile number got deactivated and has been assigned to someone else, without knowing which i tried making transactions - otp being sent to the same number. Since this is a sensitive thing, i have tried reaching out to icici customer care several times, to get help in updating my mobile number in vain; they are not at all supportive, advising me to visit branch or atm - right now i do not have access to atm/any branch to go in person and reset the mobile number; this is highly disappointing and alarming, as my otp had been received by some stranger as these guys are not helping me out to update the mobile number. Also, ever since i know my number is assigned to someone else, i am not able to due any kind of transactions.

Issue with Transaction ID: ICI664e2205de9e46ec9da389ed6fdc4df3
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We have received your request. Our customer support executive will get in touch with you within 24 hours.
said 19 days ago
Hi Kundan,

Greetings from PhonePe!

Ticket ID: 7811598

We apologize for the inconvenience caused to you.

We have gone through your transaction of ₹ 349 with transaction ID ICI664e2205de9e46ec9da389ed6fdc4df3 done on 14/02/2018 at 12:09:23 PM and found that the transaction status is successful.

As you have not received the benefits of this transaction, we have forwarded your case to our concerned team. Our team will resolve the issue on or before 22 Feb 2018.

We request your patience while our team works for your concern. If you require any further assistance, you can revert to this email.

Regards,
PhonePe.

said 19 days ago

As per Jio customer care this transaction is decaline & yr debit money will be return in your bank with in 7 days so I do another recharge but till today I have not received amount in our bank.
said 10 days ago

Hi Kundan,

Thank you for contacting PhonePe!

We are sorry for the inconvenience caused.

With regard to your query, Ticket No: 7811598, we would like to inform you that we have received a confirmation stating the payment was completed on PhonePe with transaction ID: ICI664e2205de9e46ec9da389ed6fdc4df3. We request you to raise the issue with the merchant: [protected]@icici for the fulfillment with the UTR number:[protected].

Hope this helps. Please feel free to contact us if you need further clarification.

Note: As per the RBI Guidelines, it is mandatory to complete your KYC process to continue using your PhonePe Wallet after 28 February 2018. Please ignore if already completed.

Regards,
PhonePe Support

Please give me mail id of Indiaideas (Merchant)
said 4 days ago

Hi Kundan,

Thank you for contacting PhonePe!

With regard to your query, Ticket No: 7811598

We apologize for the inconvenience caused.

We have received a confirmation stating that the payment was complete on PhonePe with transaction ID: ICI664e2205de9e46ec9da389ed6fdc4df3. We request you to raise the issue with the merchant: [protected]@icici for the fulfillment with the UTR:[protected].

As you had initiated a 3rd party payment, hence, we won't be able to provide an information related to the 3rd party platform where the transaction was initiated.

Please feel free to contact us if you need further clarification.

Note: As per the RBI Guidelines, it is mandatory to complete your KYC process to continue using your PhonePe Wallet after 28 February 2018. Please ignore if already completed.

Regards,
PhonePe Support

Hello team,

I have made an IMPS transaction of 14000 to the beneficiary of Corporation bank but received a message that transaction is timed out and status will get updated by ben by 3 working days. But here my concern is, if I do not wish to pay to the beneficiary anymore (as I have paid in cash due to urgency), where does the amount gets credited ? is it to my account or to the beneficiary account ? its not clearly provided on your FQA forum too. For my bad luck, I did same transaction twice so in total 28000 I lost.

I have been an ICICI customer since 6 Yrs and never faced such issues, but with this incident I m loosing my trust on your institution. Reason is simple, when transaction is failed, what's the purpose of deducting amount ? If you want me to wait for 3 days, who is going to bear the loss ?

For my surprise, when I called customer care an agent said that they will not register complaint as well as its an automatic process. It might be a small amount for you team, but not to me . I need my money back into my account else you are going to loose a customer shortly.

account no.[protected]

call me if you really care for your customer for anymore details.

regards,
Ravi

I nikhil kumar kedia who was holding demat account with your bank in[protected] upto 4.12.2017 i have paid the charges uptodate on 27.11.2017, rs 826/=were paid, and on 5.12.17 i have transferred all my holding to my elder brothers account and given closure letter to your bank branch at s. D. Road branch secunderabad. But to my surprise how you are charging 3252.28/= for a closed demat account and for what,? This said amount is debited to my account on 26.2.2018 without any notice or mail to me. Please clarify why you have charged these charges to me, it is with utmost dissatisfaction of your bank staff negligence and non helpful behavior, i will and for ever regret why i had my account with your bank

I have initiated imps transaction with the amount of 4500 on 01-mar-2018 and the transaction has got timed out. It's been five days, but none o[censored]s has not been updated about the status of transaction though i have received a message from icici saying that the status will be updated in 3 days. Pfb,

Dear customer, imps txn ref[protected] for rs.4, 500.00 is timed out at beneficiary bank on 01-mar-2018 15:14:08. Txn status will be updated by bene bank in 3 working days.

Repeat complaint - as my earlier complaint didn't had the correct mail id..by oversight..

CPP-SR[protected]Renewal reg..

Sir

Few years ago (About 3-4), on insistence from ICICI bank official, I had agreed for Card Protection Plan from ICICI bank for that particular year. But now, every year the amount is getting automatically deducted from my ICICI Savings account without prior notice or consent through mail or message. This is absolutely not acceptable as I am not interested to continue with this plan.

Year on year the same thing is happening and now I would like to withdraw myself from this plan. Yesterday an amount of Rs.2047/- has been deducted and I seek support from this forum on future course of action I can seek.

Regards
Ganapathy P S

I settled down my credit card with icici bank with settlement no no. S[protected], dt.[protected]. It was settled in 25, 000/- (Two installment: 12500 each) & payment was done via cash deposit in bank. Last payment was deposited on[protected].
Per mail from icici bank it was mentioned in settlement letter as"once final payment done zero balance statement will generate in next fifteen days from date of payment and ndc will be provided", statement is showing total amount due on[protected] is zero but cibil is also not updated & showing as active.
Tried to contact mr. Negi (Contact info given in settlement letter) but not response.
Followed up over the mail to but no response from icici bank.
Looking for positive response.