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ICICI Bank Complaints & Reviews

3.3
Updated: Dec 13, 2025
Complaints 23730
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ICICI Bank reviews & complaints page 598

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A
arshad83
from Kamareddi, Telangana
Feb 27, 2018
Resolved
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3d secure pin blocked . please open unblock

Address: Medak, Andhra Pradesh, 502103
Website: icici bank.com

Hi,
My 3D Secure Pin for Online Purchasing is Blocked,
And message is showing
To Unblock your card/login, please contact ICICI Bank Customer Care.

I called to customer care for this but a pre recorded tape is running there asking for debit card number.
I enter my debit card number (16 digits) it is telling me that it is invalid number .

I am not getting how to unblock my card...
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H
Harish malgaonkar
from Sangola, Maharashtra
Feb 27, 2018
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Sir, icici bank trouble me by forcefully sending me policy which i don't want they again sent me message to day i have made great mistake that i accept there credit card. I want that u please look into these matter so that they should not trouble me in future. And give me compansatio for my mental hand financial harrassment by icici bank. They want to cheat this bank is fraud. The sms is attach for your reference.

Kind regards
Harish
+1 photos
ICICI Bank customer support has been notified about the posted complaint.
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    O
    omn1804109
    from Banda, Uttar Pradesh
    Feb 27, 2018
    Resolved
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    Resolved

    Address: Farrukhabad, Uttar Pradesh, 209502

    Dear Sir
    Mera icici bank district farrukhabad branch kaimganj me[protected] account h or is account se 21 july ko 5000 rs ka amount debit hua jiski transaction id[protected] hai branch me jakar pta kiya to bataya gya ki npci ki call par ye unsuccessful transaction tha ye amount debit kiya gaya h lekin party acount me abhi tak ye amount credit nhi hua h .ICICI Bank ke complaint portal par is sambandh me maine ek complaint submit ki thi jiski refrence id SR[protected] h Jiski complaince copy sath me sanlang hai
    Pls sir resolve this problem nd refund my amount in my account...Thanks
    +3 photos
    Apr 2, 2018
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Feb 28, 2018
    ICICI Bank Customer Care's response
    Dear Customer, (omn1804109)

    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

    Regards,
    ICICI Bank Customer Service Team
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      V
      venkymca
      from HYDERABAD, Andhra Pradesh
      Feb 27, 2018
      Resolved
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      Resolved

      Hello,

      This is venkatesh c, 826.00 rupees has been deducted from my account as (Dmc/[protected] dp chgs till jan-18) dp charges on 26/02/2018.
      I have never activated and used my demat account till date. There was no prior notice. How do you deduct the amount without prior information? I didn't even get any message to my rmn. This is not at all acceptable.

      I need the deducted amount to be refunded to my bank account. I am loosing trust on icici bank whether my money is safe or not.

      Need action on priority.

      Venkatesh c
      [protected]
      Mar 30, 2018
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Feb 27, 2018
      ICICI Bank Customer Care's response
      Dear Venkatesh C,

      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
      Venkatesh c Have You get Your Money . please give me suggestion how can I get my money Back.
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        A
        anandpam
        from Chennai, Tamil Nadu
        Feb 27, 2018
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        Address: Chennai, Tamil Nadu

        Yes, this bank is totally unjustified in the way they take away our funds from our savings accounts. Over the years, icic bank has taken away thousands of my money in the name of "non-maintence of minimum balance." today i had an amount of rs.2300 that came in for an emergency purpose. But the bank has mercilessly, unfairly taken away all the amount and has left me with '0' balance. How ridiculous it is! I am sure, the reserve bank of india does not approve of all this. I wonder, how can the bank charge us for not keeping our money in the bank! After all it is our money that the bank gets to use for their business! I hope, the reserve bank of india would soon intervene and help all the public get back their amount that has been unfairly taken away by banks like icici. Why is our nation india like this? This is becoming a place only for the rich and not the poor! Banks give billions of rupees loans to rich corporates and let them escape without paying, but shifts the burden on the laymen and people in the grassroots level. God have mercy on our nation!
        Apr 3, 2018
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Feb 27, 2018
        ICICI Bank Customer Care's response
        Dear Anandpam,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4t222) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          K
          krishna687
          from Mohali, Punjab
          Feb 27, 2018
          Resolved
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          Address: 160017

          Dear sir/madam,

          The following wrong amount is debited in my account on dated 26.2.2018 for amount inr 1165.90.

          26/02/2018 bil/[protected]/pgmib-/23101_zp8a33799 dr. 1, 165.90

          Above mention detail which debited wrongly by icici bank in my acct no[protected] so it is requested you to please reverse this transaction to my account as soon as possible.

          Regards,
          Krishna
          Apr 3, 2018
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Feb 27, 2018
          ICICI Bank Customer Care's response
          Dear Krishna,

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
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            S
            Sudha kandeeban
            from Alanganallur, Tamil Nadu
            Feb 27, 2018
            Resolved
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            Resolved

            Address: 637001

            I recharged my jio number on 14th of february 2018. Although the amount of rs 398 was deducted from my bank account, but the recharged has not been done neither the amount was refunded.

            Kindly return the amount asap.

            [protected]@gmail.com
            [protected]

            I have also attached the transaction screenshot.
            +1 photos
            Apr 3, 2018
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Feb 27, 2018
            ICICI Bank Customer Care's response
            Dear Sudha Kandeeban,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4t21o) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              A
              Akash Laskar
              from Ingraj Bazar, West Bengal
              Feb 27, 2018
              Resolved
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              Resolved

              amount debit from my debit card but transection was unsucessfull

              Dear eazy pay icici, my name is putul mondal. I make a payment of rs.750.00 on 23 february 2018 for nios d. El. Ed exam fees. But this amount was debited from my account and not adjust with nios website. Please hlep me quickly and refund it or adjust with nios. My transection id is:prcr/[protected]/[protected]
              0/eazypayici. Please sloved it as soon as possiable....
              +2 photos
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              9
              96444imran
              from Raipur, Chhattisgarh
              Jul 13, 2018
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              Address: Chennai, Tamil Nadu, 600001
              Website: www.icicibank.com

              Dear Consumer Team,

              How can they block my saving account? With out account holder confirmation..
              How dare to touch my account... Its a fraud work accounting from icici bank.. I am outside from my native place 500kms away... I could not use my account... I have hdfc & union 15years user bank how indiscipline they handle. To customers
              I am 10years account holder in icici bank.. I loss my faith on icici bank. Cheating public i want my account to get my account active immediately...

              Regards imran [protected]
              ICICI Bank customer support has been notified about the posted complaint.
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                A
                Arathy123
                from Bengaluru, Karnataka
                Feb 26, 2018
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                Website: www.icicibank.com

                My icici card (Salary account) was used for unauthorized transaction and an amount of rs 902 was deducted from my account on 28th jan 2018. When i checked the bank account statement, i found that the unauthorized transaction happened using payzapp (Hdfc application). I have reached out to the bank multiple times and also to the customer care raising the unauthorized debit on my account. Also i have submitted the dispute form as per the ask from the icici bank.

                However after multiple customer calls and bank visits, my dispute was rejected stating that the transaction has occured through second level authentication (Which i am not aware of). The bank is not taking any responsibility and declining all my further requests. I have lost the hope in the icici bank as there is no security for the money in the account.
                Apr 3, 2018
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Feb 28, 2018
                ICICI Bank Customer Care's response
                Dear Customer, (Arathy123)

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4t5et) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  S
                  Sakthi Kishore
                  from Ernakulam, Kerala
                  Feb 26, 2018
                  Resolved
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                  Address: Mumbai City, Maharashtra

                  I had taken an education LOAN from ICICI Bank and after my graduation I could not find a job so I was not able to payback the LOAN EMI on time. Now I finally got a job and I wanted to settle the LOAN by a pre-closure settlement and so contacting the collection agency and told them about it and asked for like 10 days time. Unfortunately I couldn't get the amount ready during that period and so I asked them for some more time but they started calling me all day long and my office numbers event hough I attended every call of theirs. And when I asked them about this they said I'm a liar and cheat and that I will not pay the amount and so we will continue calling your office and torture you until you pay. This is completely unfair and a clear harassment. They call my relatives and office and say ### about me to my office colleagues. They didn't give me any of their details. But the guy who used to me harass me is 'Mayur' and this is his number [protected]. Please take action against these bloodsuckers. I've suffered a lot.
                  Feb 27, 2018
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
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                    S
                    Sai Santhosh
                    from Chennai, Tamil Nadu
                    Feb 26, 2018
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                    Address: 560100

                    Hi icici team,

                    There are two unauthorized transactions on my credit card on[protected] for an amount of rs.320 and rs.640 for a merchant named streamgames.com, i neither received any otp for this nor authorized any transaction.

                    I have contacted the customer care on this and they registered a complaint with number sr[protected]. I have mailed them the scanned copy of the dispute form

                    This is a clear case of fraud. I need this to be thoroughly investigated.

                    Thanks.
                    ICICI Bank customer support has been notified about the posted complaint.
                    Sir,
                    I am receving a sms every month
                    from ICICI bank that EMI of RS9850
                    is due on 7feb 2018 for A/C no LBMUM[protected].
                    I am to bring to your knowledge that no loan has been taken by me on above account.Please check and correct your phone number and send sms to concern person who has taken loan from your bank.
                    Thanks
                    R D SINGH
                    I join to I process constantly by ICICIC BANK (ca/sa) Department 27/08/2007 to one Year's.
                    Anil Parshottambhai Parmar

                    Pf Prosseing to require.
                    So please Help Full
                    Mob [protected]
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                      K
                      Kaldane
                      Feb 26, 2018
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                      Address: Mumbai City, Maharashtra, 400010
                      Website: Need to close credit card outstanding

                      Dear sir, i tried calling customer care for closing my icici credit card, whereas i visit icici branch twice regarding the same. Contacted customer care for hours n hours, followed through email. But there is no positive response from your icici team.
                      Kindly requesting to contact me through email : [protected]@yahoo.com

                      Your registered mobile number : [protected] (Its old no)

                      City : mumbai

                      Date of birth.[protected]

                      Pan card :bcipk3199k
                      ICICI Bank customer support has been notified about the posted complaint.
                      Feb 26, 2018
                      Updated by Kaldane
                      Dear sir, i tried calling customer care for closing my icici credit card, Whereas i visit icici branch twice regarding the same. contacted customer care for hours n hours, followed through email. But there is no positive response from your icici team.
                      Kindly requesting to contact me through email : [protected]@yahoo.com

                      Your registered Mobile number : [protected](its old no)

                      City : Mumbai

                      Date Of Birth.[protected]

                      Pan card :BCIPK3199K
                      Recharged my jio through phonepay, transaction showing successful and received by [protected]@icici...but no recharge done...

                      settlement of credit card - Comment #3018140 - Image #0
                      Name Madhusudan Bhusari Bond hodar No. 7815-281 No.of bonds 2 address 14. Rambag, Indore
                      I do not receive maturity amount till to day
                      Pl advie in the matter
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                        I
                        inderji
                        from Mathura, Uttar Pradesh
                        Feb 25, 2018
                        Resolved
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                        Resolved

                        Address: Haridwar, Uttarakhand

                        I have open icici bank site and open the rd with 5000 rs and same time amount deduct my account than after i have check my account and found rd not open so i have check bank statement than i found dr tran for funding account 0239 so with out permissions amount transfer in wrong account so kindly close it. And refund my amount 5000 rs as soon as possible
                        Apr 1, 2018
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Feb 24, 2018
                        ravikumarprajapati's response
                        Dear sir
                        I have done a jio recharge of rs[protected]rs voucher) from jio app thorough [protected]@icici wallet phone pay upi the amount is deducted from my account but the recharge is not done by so please help me refund my money
                        Recharge date and time-consuming 23/02/2018. 08.12pm
                        UPI reference id-ICI78574bd5d4ab4a64b26a400c02695edf

                        Verified Support
                        Feb 26, 2018
                        ICICI Bank Customer Care's response
                        Dear Inderji,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4syvz) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
                        Sir, i recharge rs 349 of my jio number [protected] today at 3:09 pm through my BHIM UPI. But recharge is not successful though my money is debited and sms is received. I called in jio customer care but they told me that recharge was declined. Sir how can i get my refund.
                        Here my transaction screenshot is attached

                        amount deducted 5000 - Comment #3018149 - Image #0
                        Dear sir
                        I have done a jio recharge of rs349 from jio app thorough [protected]@icici wallet phone pay upi the amount is deducted from my account but the recharge is not done by so please help me refund my money
                        Recharge date and time-consuming 23/02/2018. 08.12pm
                        UPI reference id-ICI78574bd5d4ab4a64b26a400c02695edf

                        amount deducted 5000 - Comment #3018195 - Image #0
                        amount deducted 5000 - Comment #3018195 - Image #1
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                          R
                          Rajesh kumar Dhir
                          from Nawanshahr, Punjab
                          Feb 25, 2018
                          Resolved
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                          Resolved

                          Address: Ludhiana, Punjab, 141001

                          Dear sir/madam,

                          My money multiplier bond number 5431-419, distinctive no 1403b-1403b has matured on 28april'17.

                          My old address:
                          Bhuvan dhir
                          B-1 633/2 kundan puri, civil line ludhiana.

                          So for maturity amount claim, can you please issue that amount or guide me if anything else is required.

                          I am attaching bond copy, my aadhar card, driving licence & cancelled check copy for your kind reference.

                          Do write back if something else is required.
                          Change address:
                          7413/1 durga puri habowal kalan, ludhiana (Punjab)

                          Regards
                          Bhuvan dhir
                          S/o rajesh dhir
                          [protected]
                          +4 photos
                          Apr 3, 2018
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Feb 25, 2018
                          Updated by Rajesh kumar Dhir
                          I Rajesh Dhir as a guardian requst to this payment release to my son Bhuvan Dhir
                          Verified Support
                          Feb 26, 2018
                          ICICI Bank Customer Care's response
                          Dear Rajesh kumar Dhir,

                          Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team
                          BIL *[protected]* PGMIB,

                          we have a wrong deduction while am booking train tickets, please solve this.
                          i have deducted Rs.375.90 please solve my problem.

                          icici safety bonds march 99 - Comment #3018247 - Image #0
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                            D
                            Darshan D Pandit
                            from Mumbai, Maharashtra
                            Feb 25, 2018
                            Resolved
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                            Resolved

                            Dear customer, inr 50.00 was spent using debit card of account xx6870 on 26-feb-18. Info: vin*google *ser.

                            I received this message at 8:31am on 25th feb 2018.

                            Please check this. I have not authorized any payment.

                            My details
                            Name: darshan pandit
                            Mumbai
                            J b nagar branch

                            [protected]@rediffmail.com

                            I request you to take up this matter and resolve it at the earliest. I had also complaint earlier about a similar fraud transaction. However no response was received. Please do the needful and ensure the safety of account holders.
                            Mar 30, 2018
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Feb 25, 2018
                            ICICI Bank Customer Care's response
                            Dear Darshan Pandit,

                            We have made a note of your concern. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
                            ESCRTNCHGS were applied on my account. i want to know why?
                            The Cashier of the Baddi bank did not deposit My money
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                              E
                              erramre
                              Feb 24, 2018
                              Resolved
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                              Resolved

                              icici dormant account and post minimum balance charges

                              Dear sir,

                              Recently activated my icici account which was dormat sice very long. As requested my account has been activiated and also bank officer confirmed that they wont charge any minimum balances charges since it's darmant since long time.

                              After confirmation, i transffered money to account. Later bank deducted minimum balanace charges since 2013. I am surprised!!

                              Can you please help me how to...
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                              Pandu Sagar
                              from Hyderabad, Telangana
                              Feb 24, 2018
                              Resolved
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                              Resolved

                              Address: 500043

                              I am having bank account in icici khairtabad branch from last 4 years and my account no. Is[protected]
                              My contact number is : [protected]

                              I was just checking my internet banking and got the shock because my account has been debited by smab charges on 21/02/2018 smab charges-jan18+igst dr 591 + 106.38
                              I don't have any mail informing about this smab charges. I have no information from icici. No call, no mail and no msg. Now that i
                              Understand that icici bank has not informed me about change of balance system and if charges deducted are not credited back to my account then i will be left with no other option but to take this matter to higher authorities and banking ombudsman as this is clear violation of rule 8 (1) (K) i. E. "levying of charges without adequate prior notice to the customer" of the banking ombudsman scheme 2006.
                              +1 photos
                              Mar 29, 2018
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Feb 26, 2018
                              ICICI Bank Customer Care's response
                              Dear Pandu Sagar,

                              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team
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                                S
                                Sanjay Daspaul
                                from Kolkata, West Bengal
                                Feb 24, 2018
                                Resolved
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                                Resolved

                                Address: Kolkata, West Bengal, 700071

                                Dear cro,
                                Pl. Let me inform the procedure of redemption of bond details given below: i have tried so many times to your customer care officer to solve the matter, they advise me to send mail to you.
                                Band name: icici only vimal vaatsalya bonds
                                Bondholder no. 0000001
                                Certificate no.: 51905
                                Distinctive no.:[protected]
                                Your soonest valued reply will be highly appreciated

                                With regards
                                Sanjay das paul
                                Apr 4, 2018
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Feb 26, 2018
                                ICICI Bank Customer Care's response
                                Dear Sanjay Daspaul,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4syvh) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  PCR Naidu
                                  from Bengaluru, Karnataka
                                  Feb 24, 2018
                                  Resolved
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                                  Resolved

                                  This is pcr naidu.

                                  Today i received a sms from vm-icicib saying that "dear customer, your account xx0122 has been debited with inr 20, 000.00 on 26-feb-18. Info: atm*cash wdl*24. The available balance is inr 3, 55, 724.64."
                                  Here need to understand 2 things.
                                  1. I don't have icici bank account
                                  2. The transaction is post dated using atm. Today is 24th feb 2018 and the transaction shows the date as 26-feb-2018.

                                  Could you please help me in knowing the right status.

                                  Regards
                                  Pcr naidu
                                  +[protected]
                                  Mar 30, 2018
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Feb 26, 2018
                                  ICICI Bank Customer Care's response
                                  Dear PCR Naidu,

                                  Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
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