ICICI Bank Complaints & Reviews

I have recharged icici fast tag on march 3 and amount got debited from my account but fasttag was not recharged.. When i called customer care they asked to re-charge again and this amount would be reversed in a week..

It's been 50 days but not reversed.. Have raised complaint and called customer care multiple time but no luck..

Complaint number : cmp[protected]

Sir,
I have received credit card bill and i found interest for last month amount is rs.2, 213.25/[protected] to[protected]. Actually i lost my phone and i din't know the total amount of due in the last month[protected] to[protected]. So i paid rs. 57, 000/- approx. Remaining amount was rs.443.23/- (Due).

Even though i paid rs 57000 why have you charged rs 2213 as interest?

Kindly let me know the details.

Sir/madam
We invest in scici bonds sets of 1250*4=5000 units .Latter scici is takeover by icici bank.
Now as we appeal to icici bank to release the fund of company whom you do takeover.
Icici refuse to release the money only reason that we print in newspaper and you not apply that time so we don't able to give your money.
Being a customer is it genuine that if any company takeover the company and refuse to pay the old company coustemrs money .
Please help in that matter.

I do not have internet enabled. By mistake incorrect account number was entered by sender when transferring money last year in November 2017. I do not have internet account so cannot provide SR. I have been told by customer.[protected]@icicibank.com to contact branch which we did. It has been 6 months and 100 follow-ups with ICICI bank and still no where retrieving the money. In fact the assistant Branch Manager was quite rude in his response to my phone call. He indirectly he has other important matter to attend rather than helping customer to get more than 50k back.

Dear sir,
We have big problem about cash withdrawal or other services also. Cashier is not available on seat after 1 pm everyday. Today on dated 18.04.2018 cashier not available on seat. When we ask to manager regarding this, he is always said cashier have gone for some work. Please take an necessary action.

Branch address
Icici bank
Sector-70 mohali, (Punjab)
Near british public school

I had an existing personal loan in hdfc. The loan from icici was intended for a balance transfer. The representative was not able to communicate in any language other than telegu. First i was told that the outstanding amount was 4lakh +. On inquiring online i found it was. 3.80 lakh. I was also told that processing fees would be waived off as i have a salary account with icici. The agent then called after 2 days saying that the outstanding in hdfc was 3.88lac. When i asked on what basis he had no answer. After 4 days, i get 8, 100 credited to my account and a dd towards hdfc worth 3.8 lac. Note, there was no verification call received from icici before disbursement. The processing fees were not waived off. Instead the agent said he will give me big bazaar vouchers to compensate. And, the dd was handed over to me on 5th april, when the issue date was 23rd march. Now i do not want the loan. These people are cheaters who disburse the loans without any consent from the customer only to meet their targets.

My application number :-[protected].

I applied for icici credit card. I submitted all documents to executive officer. I asked them what is the status of my credit card, they said me that there is some kyc problem in my application so they will do re-login. But again no response from there side even icici customer care number is not connecting.

Worst service and worst process by icici bank.
So i request people please don't go for icici, s any service.

I made a transaction through imps of 610/- to sbi once and immediately by mistake i clicked submit again. So money transferred once again 610/- to sbi account but money not credited in sent account second time. First time it credited. Checked my statement and balance it got cut twice 610/- shows cleary. Never faced anywhere this type of problem before either it should credit or return back to same account but money lost in transaction.

Hi, i can see a transaction on my bank statement which i further tried to investigate and came to know that it is some sort of my money service which i never subscribed. I didn’t even receive any email or sms prior or after deduction of money.

12 mar '18
Bil/[protected]/mm annual fee feb18-jan19/109854
Rs. 354

Why i am being changed for this mm without my permission? Why didn’t i get notified?

Please stop this mm service and initiate refund with an apology before i take any further actions using a costumers rights.

My name is surbhi khurana (Surbhi chawla prior to marriage). I worked in icici bank from july 17 2006 to june 10 2008 as an officer. My employee number was 146549. I am applying for a pr to canada.
For this purpose i need an experience letter with detailed responsibilities on the icici company letter head.

I have been following up with alumni and settlement teams of icici back for the last 2-3 months but not getting a response. I need the letter asap.

Need help in resolving this issue.

Dear sir,
On the date 16/4/018 fraud transaction did my anyone. I haven't got any otp messages i loss total amount 10010 rupees. Bank not giving any response to me.

Dear customer, inr 4, 000.00 was spent using debit card of account xx4308 on 16-apr-18. Info: iin*i-debit*pay. The available balance is inr 7, 399.34.
Dear customer, inr 3, 000.00 was spent using debit card of account xx4308 on 16-apr-18. Info: iin*i-debit*pay. The available balance is inr 11, 399.34.
Dear customer, inr 2, 987.00 was spent using debit card of account xx4308 on 16-apr-18. Info: iin*i-debit*pay. The available balance is inr 14, 399.34.
Same transaction of 10rs and 13 rs

It just have come to my notice that icici bank had been silenty charging me for transactions on the hpcl petrol pump which is owned and operated by hpcl at sector 82, noida. My debit card shows hp logo on it and it was very clearly told to me that no surcharge at hpcl petrol pump. I also ensure that the swipe m/c is icici bank m/c.

Horrible, restrictive trad practice by icici bank, unacceptable. There are court ruling already on this restrictive trade practice. Hope all icici bank customer handling staff is made aware of it and before they start talking irresponsibly.

I am sahul hameed, aged 27 working for mahindra holidays & resorts india ltd, was recently on 22nd march 2018 issued a "ferari" credit card by the icici bank of india and charged a registration fee for the card for rs 590 incl gst. While issuing the card the marketing executive had promised that this will be a life time free card with no renewal charges and no joining fee as my company was a "a" group company. While signing on the form i had noticed the card fees and enquired with the service boy and with the marketing executive but was assured that this was a standard practice but no fees will be charge to you. Then i had not applied for the card, they had got my number from some database which the icici bank must have procurred from somebody. I had said that since i already was having 2 card i was not requiring the card. But, the marketing executive pleaded that since it was a life time free card and with no renewal charges, i finaaly agreed to get the card and i have cancel my old coral credit card. However, to my shock and dismay, i was surprised to find the attached documents with the card asking for the card fees and yesterday i received the bill for the fees on my email for the same. I have requested the company to cancel my card for the same. I hereby ask the consumer rights redressal commitee to compensate me suitably for the distress and mental agony caused to me by the false marketing propoganda by the company and to take strong action against the bank. Also, to suitably compensate me for wasting my precious time inpursuing this case to the tune of rs 100000. Looking forward to eagerly awaiting your help. Regards, sahul hameed, executive accounts, mahindra holidays & resorts india ltd [protected] card issued "ferari" card no 4375 5168 * 8004 adress 2/128, 1st street, annai santhiya nagar, tondiarpet, chennai - 600081

Hi,

Request you to unblock my debit card. I have forgot my ATM PIN.
Below are the details of blocked debit Card:
Card No : [protected]
A/C No :[protected]
Tried calling customer care number of times but didn;t get any response.
Kindly request you to help me out of this problem.
I am facing this issue since last 3 months.

Hoping for the good and immidiate response.

Thanks.

Ref : My Credit Card no : [protected]

Dear sir / Madam,

Presently I am using mobile phone[protected] for receiving OTP etc. while doing on line transactions.
I As I wanted to change the mobile number ( new :[protected], I have visited your customer care office ( Ram Nagar, Coimbatore ) and submitted my application on 08/01/2018. I was told that necessary action will be done in about 2 days and I will be getting the confirmation.
Even after one month, the action did not take place.
I visited the office again during 03/2018, requesting for effecting the changes. I have received intimation in my mobile number[protected] that the request is being effected.
But till date the correction has not been implemented. When I have visited your Coimbatore office again today, I was directed to write to customer care centre for further action. I was also told that the changed mobile number is appearing in the system but not yet activated.
I am unable to understand why so much time is needed to effect the change in mobile number when you have latest updation arrangements.
As such, i would like to request you to look into the matter and do the needful immediately.
Also acknowledge receipt of this letter and confirm action taken from your end.
Thanking You
Yours Truely
CV Sedhumadhavan[protected]
Flat No : A-104, Ramani Sai Enclave
Pudukinar Street, P N Pudur
Coimbatore - 641 041

I did a recharge to my jio number [protected] today (16/04/2018) through BHIM app. Amount 349 deducted from my account but my plan is not activated. When I contacted jio they said that they were not received the amount . In BHIM its showing as "APPROVED" and the amount was credited to [protected]@icici account. If Indiaideas received my cash then why don't they activate my plan on jio ? Please help me regarding this concern otherwise I will have to complain in consumer forum.

My email : mr.dheeraj.[protected]@gmail.com
Date of the transaction: 16 April 2018
Time : 13:30:50
Remark: collect-pay-request

Hi sir/madam

Am a icici bank customer. Dated. 11-04-18 ecsrtnchg charged 413 rupees i don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Pleaseexplain what the charge it is. This type direction is not good please return my charged amount. Thank you

Whenever i try to make an online purchase/transaction. I get the following message:

"for security reasons your verified by visa purchase has been prevented from being processed due to repeated entry of incorrect details. Your card has been blocked for online transactions at verified by visa merchants.

To unblock your card/login, please contact icici bank customer care.

To complete this purchase using another form of payment, click 'continue'"

Ive tried calling icici bank, they tell me that they've launched the complain and the matter should eget resolved in an hour or so. After 3 days the issue still stands!!

Kindly guide as to how i can get my icici credit card unblocked for online transactions.

Below is the letter sent to icici bank which is self explanatory.

Dear sir/madam

I write this letter to convey my regret with regards to handling my home loan closer from your esteem bank. I have home loan and top up home loan in your bank (Lbmum[protected] & lbmum[protected] respectively). Meanwhile i took personal loan from your bank which loan account number is lpnmu[protected] wherein i have been requested if my home can be attached with this. I said it is ok and i have no objection because i am sure at any case i will repay both the loans. Right now i sold my flat and paid all the dues and principles of both home loans, it was made on 8th march 2018. During that time no representative from your bank informed that i will not get the home loan documents, they said i will get home documents by 12 working days (Sr[protected] &[protected]. After 10 days i get a call from your representative that there is a block due to personal loan emi due. So i spoke to personal loan dept and paid the due and requested them to release noc. They did from their end, after that i again went to vashi branch and raised sr to get my home documents and i asked to check there is no block now. They have checked and said it is all clear and sr has been raised accordingly on 5th april 2018 and they informed that i will get home documents within a week (Sr no[protected] &[protected]

On 12th april 2018 when i again went to vashi branch to check the status they said the personal loan account is blocked and linked so they cannot release documents. I was shocked even after checking so many representatives why i am being misguided by the bank. The buyer is behind me asking for home loan document and it is almost more than a month i have been misled by you bank representative. Had they told me in advance that i have to make a request to delink the personal loan i would have taken initiative one month before.

Now i have kind request for you to resolve this matter to delink the personal loan from home loan account. Off course i will never default any of my loan because it will cause serious issue with my cibil and future business with any banks. So please delink the personal loan account and if required you may link my iciciprudential policy (No.[protected] which has 4l rupees..

I request your immediate action in this because the buyer is putting pressure on me to return his amount

Dear customer, imps txn ref xxxxis timed out at beneficiary bank on xxxx...

Above message was received.

The said amount is deducted from my bank account but not credited in the beneficiary account.
I had made 2 transactions about the same time, but have same problem.

Both of the transactions amount has not been received back in my account.

It's been more than 14 hours.

Please help