ICICI Bank Complaints & Reviews

Maine 7 feb 2018 ko time 17:44 hrs par icici bank atm shalimar garden up se apne pnb bank atm card se 5500 nikale the jo account debit ka masg to aa gya par paise nhi nikle maine iski complaint 8 feb 2018 ko pnb customer care ko kar di thi or icici bank shalimar garden mein bhi police compalint ki copy de di thi par ab tak mere paise wapis nhi aaye please help me i am 73 yrs old lady senior citizen

I have been an icici customer since 2007; recently i moved to usa for a short assignment, my registered mobile number got deactivated and has been assigned to someone else, without knowing which i tried making transactions - otp being sent to the same number. Since this is a sensitive thing, i have tried reaching out to icici customer care several times, to get help in updating my mobile number in vain; they are not at all supportive, advising me to visit branch or atm - right now i do not have access to atm/any branch to go in person and reset the mobile number; this is highly disappointing and alarming, as my otp had been received by some stranger as these guys are not helping me out to update the mobile number. Also, ever since i know my number is assigned to someone else, i am not able to due any kind of transactions.

Issue with Transaction ID: ICI664e2205de9e46ec9da389ed6fdc4df3
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We have received your request. Our customer support executive will get in touch with you within 24 hours.
said 19 days ago
Hi Kundan,

Greetings from PhonePe!

Ticket ID: 7811598

We apologize for the inconvenience caused to you.

We have gone through your transaction of ₹ 349 with transaction ID ICI664e2205de9e46ec9da389ed6fdc4df3 done on 14/02/2018 at 12:09:23 PM and found that the transaction status is successful.

As you have not received the benefits of this transaction, we have forwarded your case to our concerned team. Our team will resolve the issue on or before 22 Feb 2018.

We request your patience while our team works for your concern. If you require any further assistance, you can revert to this email.

Regards,
PhonePe.

said 19 days ago

As per Jio customer care this transaction is decaline & yr debit money will be return in your bank with in 7 days so I do another recharge but till today I have not received amount in our bank.
said 10 days ago

Hi Kundan,

Thank you for contacting PhonePe!

We are sorry for the inconvenience caused.

With regard to your query, Ticket No: 7811598, we would like to inform you that we have received a confirmation stating the payment was completed on PhonePe with transaction ID: ICI664e2205de9e46ec9da389ed6fdc4df3. We request you to raise the issue with the merchant: [protected]@icici for the fulfillment with the UTR number:[protected].

Hope this helps. Please feel free to contact us if you need further clarification.

Note: As per the RBI Guidelines, it is mandatory to complete your KYC process to continue using your PhonePe Wallet after 28 February 2018. Please ignore if already completed.

Regards,
PhonePe Support

Please give me mail id of Indiaideas (Merchant)
said 4 days ago

Hi Kundan,

Thank you for contacting PhonePe!

With regard to your query, Ticket No: 7811598

We apologize for the inconvenience caused.

We have received a confirmation stating that the payment was complete on PhonePe with transaction ID: ICI664e2205de9e46ec9da389ed6fdc4df3. We request you to raise the issue with the merchant: [protected]@icici for the fulfillment with the UTR:[protected].

As you had initiated a 3rd party payment, hence, we won't be able to provide an information related to the 3rd party platform where the transaction was initiated.

Please feel free to contact us if you need further clarification.

Note: As per the RBI Guidelines, it is mandatory to complete your KYC process to continue using your PhonePe Wallet after 28 February 2018. Please ignore if already completed.

Regards,
PhonePe Support

Hello team,

I have made an IMPS transaction of 14000 to the beneficiary of Corporation bank but received a message that transaction is timed out and status will get updated by ben by 3 working days. But here my concern is, if I do not wish to pay to the beneficiary anymore (as I have paid in cash due to urgency), where does the amount gets credited ? is it to my account or to the beneficiary account ? its not clearly provided on your FQA forum too. For my bad luck, I did same transaction twice so in total 28000 I lost.

I have been an ICICI customer since 6 Yrs and never faced such issues, but with this incident I m loosing my trust on your institution. Reason is simple, when transaction is failed, what's the purpose of deducting amount ? If you want me to wait for 3 days, who is going to bear the loss ?

For my surprise, when I called customer care an agent said that they will not register complaint as well as its an automatic process. It might be a small amount for you team, but not to me . I need my money back into my account else you are going to loose a customer shortly.

account no.[protected]

call me if you really care for your customer for anymore details.

regards,
Ravi

I nikhil kumar kedia who was holding demat account with your bank in[protected] upto 4.12.2017 i have paid the charges uptodate on 27.11.2017, rs 826/=were paid, and on 5.12.17 i have transferred all my holding to my elder brothers account and given closure letter to your bank branch at s. D. Road branch secunderabad. But to my surprise how you are charging 3252.28/= for a closed demat account and for what,? This said amount is debited to my account on 26.2.2018 without any notice or mail to me. Please clarify why you have charged these charges to me, it is with utmost dissatisfaction of your bank staff negligence and non helpful behavior, i will and for ever regret why i had my account with your bank

I have initiated imps transaction with the amount of 4500 on 01-mar-2018 and the transaction has got timed out. It's been five days, but none o[censored]s has not been updated about the status of transaction though i have received a message from icici saying that the status will be updated in 3 days. Pfb,

Dear customer, imps txn ref[protected] for rs.4, 500.00 is timed out at beneficiary bank on 01-mar-2018 15:14:08. Txn status will be updated by bene bank in 3 working days.

Repeat complaint - as my earlier complaint didn't had the correct mail id..by oversight..

CPP-SR[protected]Renewal reg..

Sir

Few years ago (About 3-4), on insistence from ICICI bank official, I had agreed for Card Protection Plan from ICICI bank for that particular year. But now, every year the amount is getting automatically deducted from my ICICI Savings account without prior notice or consent through mail or message. This is absolutely not acceptable as I am not interested to continue with this plan.

Year on year the same thing is happening and now I would like to withdraw myself from this plan. Yesterday an amount of Rs.2047/- has been deducted and I seek support from this forum on future course of action I can seek.

Regards
Ganapathy P S

I settled down my credit card with icici bank with settlement no no. S[protected], dt.[protected]. It was settled in 25, 000/- (Two installment: 12500 each) & payment was done via cash deposit in bank. Last payment was deposited on[protected].
Per mail from icici bank it was mentioned in settlement letter as"once final payment done zero balance statement will generate in next fifteen days from date of payment and ndc will be provided", statement is showing total amount due on[protected] is zero but cibil is also not updated & showing as active.
Tried to contact mr. Negi (Contact info given in settlement letter) but not response.
Followed up over the mail to but no response from icici bank.
Looking for positive response.

The icici is a fraud bank. They are cheater. They gave me offer on internet banking that pre approved credit card with no documents is there on my account. I applied contacted 500 times. They never every sent the card. The employee has never ever heard about the fraud transaction happened one time. Icici bank is not safe. Please never ever use. Registered mobile [protected], account[protected]

Transaction id :[protected]
Date : 4 march 2018
Time : 16:24:13
Remark :collect-pay-request
Amount :349
Paid to: [protected]@icici (As a recharge for a jio number [protected]) through bhim

Balance is deducted from my sbi account but jio says they are not received the amount. I contacted bhim but they said transaction was successful completed and cash credited to [protected]@icici. But my recharge did not happen. Please refund my amount.

Hello,

What are these ecsrtnchg charges which are hit on my account. I can see 3 transaction total of 700 rs deducted without any prior notice.. What is going on.. If this is going on i will have to close this service and will open my account to somwhere else..

What are these ecsrtnchg charges which are hit on my account. I can see 3 transaction total of 700 rs deducted without any prior notice.. What is going on.. If this is going on i will have to close this service and will open my account to somwhere else..

What are these ecsrtnchg charges which are hit on my account. I can see 3 transaction total of 700 rs deducted without any prior notice.. What is going on.. If this is going on i will have to close this service and will open my account to somwhere else..

I took a home loan from icici bank (Hinjewadi, pune) in may 2017. Along with the home loan application, i provided them a duly filled application for pmay linked subsidy claim. I come under mig class and hence provided my/my spouses aadhar cards. I have been consistently following up with them regd. The status since september 2017 and they have been just ignoring my pleas.in january 2018, after escalating it to the seniors, they tell me that they didn't submit my pmay form to nhb. This is ridiculous. They asked me to resubmit the form. Currently, i am in another country on deputation. I requested them if i could send my documents on email, which i did. But they have been just sending me "we'll get back to you (Next week)". This has been going around since january 2018 till now.

I am not sure why are they harassing people with such replies. Are they this clueless. Firstly they did not submit my documents to nhb and now they're acting ignorant.

Please resolve this issue asap.

Dear ICICI,

I am SIVACHANDRAN S. I have an account in ICICI bank for more than 6 years now. When I checked my bank transactions and I found that there is one debit transaction 'DMC/[protected] DP CHGS TILL JAN-18' INR '826.00'. I Checked with ICICI Customer care about this issues i reached them by phone call but seriously i didnt get any good response about this issue. I told them without my knowledge how you people can open Demat account from my ICICI account, but they didnt answer about my question and customer care doesnt take any compliant request about this issue. They redirected relationship manager Charles Devaraj. I just reached him, he told without your knowledge opened your demat account i agree that, but i cant able to do anything about this issue. He mentioned go near by ICICI branch close your Demat account. I didnt get, why i need to go ICICI bank branch no body answering my question.

Do you have any proof about opened Demat account with my knowledge? like my signature etc.. If have means just sent to me.

For your kind information more than 6 years i am using ICICI bank account, event i checked my net banking demat account page there is no demat account number linked with my netbanking. So without demat account how will charge like this, event i didnt trade any stock from this account.

I want to ask question about this issue, I didnt understand without my knowledge you people are opened Demat account and when debited the DP charges from my amount I did not get any message alert in my mobile which is registered with mobile banking with ICICI.. I really disappointed and i lost trust with ICICI BANK.

My ICICI account number is[protected]. This is completely unacceptable and please refund my amount. My phone number is [protected].

Note: I request if the refund process was not happens without 24 -48 hrs, I will end all the relationship with ICICI bank ( Salary & Saving account, PPF account, Credit card and loan etc). If refund doesnt happen means i ill escalate and compliant to next level and I ill close all the account with ICICI bank & i will switch over to some other bank who gives more priority to me.

We are also struggling to earn money, without people knowledge ICICI bank doing this kind of activity how people will trust ICICI BANK. I need justice and my money back immediately.

Awaiting your action and response immediately about this mail.

Thanks,
Sivachandran S.

Dear sir
I need to receive the provisional certificate urgently for the pemi interest payable from 01-apr-17 to 31-mar-18

My loan account no is lblat[protected] / application form no. [protected] and the loan amount granted is rs.600000/-.
Please send it as an e-mail attachment.
Sincerely
[protected]@gmail.com
Parmeshwar kognure
Shree chatrapati shivaji maharaj general hospital area hall no.6
Solapur-413005

I had invested in tax saving bonds-22000-tsb-one in 2000. Details are:

Name: shashank goel
Bond holder number:[protected]
Distinctive number: 527497 and 527498

I have not received the redemption of these bonds till now inspite of repeated requests.

Request for immediate and kind help please.

Thanking you in anticipation please.

Shashank goel

Dear sir/madam,

I applied for dda housing scheme 2017. My application was unsuccessful. But i am yet to receive refund of my registration fee of rs 200200. I paid the fee through icici online banking.

It's been 3 months, i have not been refunded. Please expedite the refund.

Thank you in advance for your prompt action.

Joginder pal
Application no. 2004196
Kpl. [protected]@gmail.com

Here this side ronak thummar.
Card number. [protected]

Here the card is given from the bank branch maninagar, ahmedabad executive mr. Krunal with cheat before more then 1 year. At that time he told that the card is totally free of cost and whenever i'm not used that card and statement generated with some amount to pay.
After that i complaint to bank branch and on the customer care number regarding this, but still i'm not getting any resolution from your side.
Now, today i got one call from [protected] number on non banking day sunday. According to that caller with the attitude that i have to pay the amount otherwise my cibil will worst.

Now i'm not going to pay any single penny to the bank and give the satisfactory resolution. Otherwise going to make the legal action that on non banking day the bank do harrasment

I have received sms from icici bank that rs-1899/- deducted from account to one assist plan on 01/03/18 without my permission.. We are not at all interested in this services and this kind of charging to account without any consent/agreement.

Please deactivate it immediately and refund money asap

Date of incident : 01/03/2018
Icici bank account -.[protected]

I have recharged my jio number for which amount of rs 349 deducted from my account but recharge not done. Kindly refund my amount or else recharge my jio number. M y transaction id is ici406fe9aed5b34bfab15676512ca11340.
Plz refund it. I am also attaching screenshot of my transaction with this application. Recharge date is 3rd march 2018 at 4pm. I kindly request you to consider my complaint and try to resolve it as soon as possible.

I received, a call from icici bank on 26th feb 2018 and they gave information about one assist plan after that they activated this plan and deducted rs-1899/- from my saving a/c on 27th feb 2018. I don't need this plan actually. Please deactivate this plan and refund my money asap. I would like to receive a cancellation mail regarding deactivation of the plan as well.

One assist relation number: 3887339
Cust id:[protected]
Reg mobile number:[protected]
Email id: [protected]@gmail.com

Make sure to refund and deactivate this plan asap.
Thanks!
Aiswarya sivadas