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ICICI Bank Complaints & Reviews

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Updated: Mar 18, 2026
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S
Sohna Property Bazaar
from Delhi, Delhi
Mar 5, 2018
Resolved
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The icici is a fraud bank. They are cheater. They gave me offer on internet banking that pre approved credit card with no documents is there on my account. I applied contacted 500 times. They never every sent the card. The employee has never ever heard about the fraud transaction happened one time. Icici bank is not safe. Please never ever use. Registered mobile [protected], account[protected]
Apr 5, 2018
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Mar 01, 2018
Atulkumar tete's response
Plz help mi sir
Verified Support
Mar 05, 2018
ICICI Bank Customer Care's response
Dear Customer(Sohna Property Bazaar),

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
yes this bank is worst they always scam and dragging public to the wrong side
i also got same offer and i applied then they asked all documents and i talk about prequalified with no docs they said pre qualify mean iam eligible to get card with all documents he he how funny frauds

i can get anywhere if i have all documents .. they just scam and cheaters thats it
Dear sir,
I am ATULKUMAR M.TETE
I have transfer RS 3000 amount imobile app to other bank account at a 10 o'clock but now I am check the balance but not deposit and a deduct the amount
So plz help
DMC/IN[protected] DP CHGS
TILL JAN-18
Uninformed deduction from my account very bad. 823/- deduction I hate this
Unless they call us ICICI bank
They all fraud cheating us...
They didn't call till now
I want my money ... ICICI bank team ... Don't make me to go extreme level... Don't make fool for Indian people
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    A
    Abhinesh123
    from Mavoor, Kerala
    Mar 5, 2018
    Resolved
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    Transaction id :[protected]
    Date : 4 march 2018
    Time : 16:24:13
    Remark :collect-pay-request
    Amount :349
    Paid to: [protected]@icici (As a recharge for a jio number [protected]) through bhim

    Balance is deducted from my sbi account but jio says they are not received the amount. I contacted bhim but they said transaction was successful completed and cash credited to [protected]@icici. But my recharge did not happen. Please refund my amount.
    Apr 5, 2018
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Mar 05, 2018
    Updated by Abhinesh123
    My mail: [protected]@gmail.com
    Verified Support
    Mar 05, 2018
    ICICI Bank Customer Care's response
    Dear Abhinesh123,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4th7c) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      V
      Vishal Rajguru
      from Mumbai, Maharashtra
      Mar 5, 2018
      Resolved
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      Resolved

      Address: 422009

      Hello,

      What are these ecsrtnchg charges which are hit on my account. I can see 3 transaction total of 700 rs deducted without any prior notice.. What is going on.. If this is going on i will have to close this service and will open my account to somwhere else..

      What are these ecsrtnchg charges which are hit on my account. I can see 3 transaction total of 700 rs deducted without any prior notice.. What is going on.. If this is going on i will have to close this service and will open my account to somwhere else..

      What are these ecsrtnchg charges which are hit on my account. I can see 3 transaction total of 700 rs deducted without any prior notice.. What is going on.. If this is going on i will have to close this service and will open my account to somwhere else..
      Apr 5, 2018
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Mar 05, 2018
      ICICI Bank Customer Care's response
      Dear Vishal Rajguru,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4th76) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
      Sir
      I am recharge my jio number [protected] from phonepe upi amount deducted my account but recharge not successful kindly refund my amount
      Transection id is ICIf653294b2cff4cc7a41d4cd[protected]
      Phonepe upi [protected]@ybl
      Jayant kumar
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        S
        Shirish Kamath
        Mar 5, 2018
        Resolved
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        Address: Pune, Maharashtra

        I took a home loan from icici bank (Hinjewadi, pune) in may 2017. Along with the home loan application, i provided them a duly filled application for pmay linked subsidy claim. I come under mig class and hence provided my/my spouses aadhar cards. I have been consistently following up with them regd. The status since september 2017 and they have been just ignoring my pleas.in january 2018, after escalating it to the seniors, they tell me that they didn't submit my pmay form to nhb. This is ridiculous. They asked me to resubmit the form. Currently, i am in another country on deputation. I requested them if i could send my documents on email, which i did. But they have been just sending me "we'll get back to you (Next week)". This has been going around since january 2018 till now.

        I am not sure why are they harassing people with such replies. Are they this clueless. Firstly they did not submit my documents to nhb and now they're acting ignorant.

        Please resolve this issue asap.
        Apr 8, 2018
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Mar 05, 2018
        ICICI Bank Customer Care's response
        Dear Shirish Kamath,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4th6z) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
        I am ramudu.I have recharged through jio app upi transactions successfully but not recharged amount deducted from my account.transaction details will be sent to ours though following screenshot. Any information please send my email I'd [protected]@gmail.com
        I have applied credit card two times its been 20 days that i have applied... people who have taken my details is not responsible in processing my credit card this is really not fair, i want to know my credit card status ASAP
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          S
          Siva1988be
          from Bengaluru, Karnataka
          Mar 4, 2018
          Resolved
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          Resolved

          Dear ICICI,

          I am SIVACHANDRAN S. I have an account in ICICI bank for more than 6 years now. When I checked my bank transactions and I found that there is one debit transaction 'DMC/[protected] DP CHGS TILL JAN-18' INR '826.00'. I Checked with ICICI Customer care about this issues i reached them by phone call but seriously i didnt get any good response about this issue. I told them without my knowledge how you people can open Demat account from my ICICI account, but they didnt answer about my question and customer care doesnt take any compliant request about this issue. They redirected relationship manager Charles Devaraj. I just reached him, he told without your knowledge opened your demat account i agree that, but i cant able to do anything about this issue. He mentioned go near by ICICI branch close your Demat account. I didnt get, why i need to go ICICI bank branch no body answering my question.

          Do you have any proof about opened Demat account with my knowledge? like my signature etc.. If have means just sent to me.

          For your kind information more than 6 years i am using ICICI bank account, event i checked my net banking demat account page there is no demat account number linked with my netbanking. So without demat account how will charge like this, event i didnt trade any stock from this account.

          I want to ask question about this issue, I didnt understand without my knowledge you people are opened Demat account and when debited the DP charges from my amount I did not get any message alert in my mobile which is registered with mobile banking with ICICI.. I really disappointed and i lost trust with ICICI BANK.

          My ICICI account number is[protected]. This is completely unacceptable and please refund my amount. My phone number is [protected].

          Note: I request if the refund process was not happens without 24 -48 hrs, I will end all the relationship with ICICI bank ( Salary & Saving account, PPF account, Credit card and loan etc). If refund doesnt happen means i ill escalate and compliant to next level and I ill close all the account with ICICI bank & i will switch over to some other bank who gives more priority to me.

          We are also struggling to earn money, without people knowledge ICICI bank doing this kind of activity how people will trust ICICI BANK. I need justice and my money back immediately.

          Awaiting your action and response immediately about this mail.

          Thanks,
          Sivachandran S.
          Apr 10, 2018
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Mar 05, 2018
          ICICI Bank Customer Care's response
          Dear Sivachandran S,

          We regret the inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
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            P
            Parmeshwar Kognure
            from Mumbai, Maharashtra
            Mar 4, 2018
            Resolved
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            Address: Solapur, Maharashtra
            Website: Consumer.Complaints.in

            Dear sir
            I need to receive the provisional certificate urgently for the pemi interest payable from 01-apr-17 to 31-mar-18

            My loan account no is lblat[protected] / application form no. [protected] and the loan amount granted is rs.600000/-.
            Please send it as an e-mail attachment.
            Sincerely
            [protected]@gmail.com
            Parmeshwar kognure
            Shree chatrapati shivaji maharaj general hospital area hall no.6
            Solapur-413005
            Apr 6, 2018
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Mar 05, 2018
            ICICI Bank Customer Care's response
            Dear Parmeshwar Kognure,

            We have made a note of your concern. Our official will get in touch with you.

            Regards,
            ICICI Bank Customer Service Team
            Hi,

            I have done icici debit card transaction on 19-Feb-2018 about 10, 000 at surya global hosipital, but due to some reasons it got canceled but money has not been received, Please do the needful
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              G
              golu0210
              from Pune, Maharashtra
              Mar 4, 2018
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              Address: Mumbai City, Maharashtra, 410206

              I had invested in tax saving bonds-22000-tsb-one in 2000. Details are:

              Name: shashank goel
              Bond holder number:[protected]
              Distinctive number: 527497 and 527498

              I have not received the redemption of these bonds till now inspite of repeated requests.

              Request for immediate and kind help please.

              Thanking you in anticipation please.

              Shashank goel
              Apr 5, 2018
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Mar 05, 2018
              ICICI Bank Customer Care's response
              Dear Shashank Goel,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4th6h) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                K
                kapil vermani
                from Agra, Uttar Pradesh
                Mar 4, 2018
                Resolved
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                Resolved

                Dear sir/madam,

                I applied for dda housing scheme 2017. My application was unsuccessful. But i am yet to receive refund of my registration fee of rs 200200. I paid the fee through icici online banking.

                It's been 3 months, i have not been refunded. Please expedite the refund.

                Thank you in advance for your prompt action.

                Joginder pal
                Application no. 2004196
                Kpl. [protected]@gmail.com
                Apr 6, 2018
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Mar 04, 2018
                Kamlesh shirsath's response
                I done payment through phone pe

                Verified Support
                Mar 05, 2018
                ICICI Bank Customer Care's response
                Dear Joginder Pal,

                We regret the inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
                Mar 06, 2018
                Updated by kapil vermani
                no body from icici bank contacted us till now
                Sir I am prafull. I recharge my account using my jio app using upi through [protected]@icici and 398 rupees money is deducted but recharge is not done my transaction id[protected]rd March 8:52:47 am. Please help me. My Indian Bank account no[protected].
                Sir I have recharge my jio number with my jio aap to UPI amount will be deducted but not complete my recharge.
                I have recharged my jio number [protected] from my jio then i done recharge through upi from phone pe of 498 rs my money deducted but recharge not done

                Transaction id ICI9cc91ce2083848be9a6908da5cbbce81
                Utr[protected]
                It's been three days no body from icici bank contacted me till now.
                Can you please resolve the issue at earliest
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                  R
                  Ronak TheBeast
                  from Visnagar, Gujarat
                  Mar 4, 2018
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                  Resolved

                  Address: Ahmedabad, Gujarat

                  Here this side ronak thummar.
                  Card number. [protected]

                  Here the card is given from the bank branch maninagar, ahmedabad executive mr. Krunal with cheat before more then 1 year. At that time he told that the card is totally free of cost and whenever i'm not used that card and statement generated with some amount to pay.
                  After that i complaint to bank branch and on the customer care number regarding this, but still i'm not getting any resolution from your side.
                  Now, today i got one call from [protected] number on non banking day sunday. According to that caller with the attitude that i have to pay the amount otherwise my cibil will worst.

                  Now i'm not going to pay any single penny to the bank and give the satisfactory resolution. Otherwise going to make the legal action that on non banking day the bank do harrasment
                  Apr 5, 2018
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Mar 05, 2018
                  ICICI Bank Customer Care's response
                  Dear Ronak Thummar,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
                  Hello I am prafull I recharge my account using my jio app using upi through [protected]@icici and money is deducted but recharge is not done. My transaction id[protected]. Please refund my money back to my account.
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                    B
                    bansal.vivek799
                    from Udaipur, Rajasthan
                    Mar 4, 2018
                    Resolved
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                    Resolved

                    Address: Udaipur, Rajasthan, 313001

                    I have received sms from icici bank that rs-1899/- deducted from account to one assist plan on 01/03/18 without my permission.. We are not at all interested in this services and this kind of charging to account without any consent/agreement.

                    Please deactivate it immediately and refund money asap

                    Date of incident : 01/03/2018
                    Icici bank account -.[protected]
                    Apr 4, 2018
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Mar 04, 2018
                    ICICI Bank Customer Care's response
                    Dear bansal.vivek799,

                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
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                      S
                      San1990@123
                      from Muzaffarpur, Bihar
                      Mar 3, 2018
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                      Address: 802212

                      I have recharged my jio number for which amount of rs 349 deducted from my account but recharge not done. Kindly refund my amount or else recharge my jio number. M y transaction id is ici406fe9aed5b34bfab15676512ca11340.
                      Plz refund it. I am also attaching screenshot of my transaction with this application. Recharge date is 3rd march 2018 at 4pm. I kindly request you to consider my complaint and try to resolve it as soon as possible.
                      ICICI Bank customer support has been notified about the posted complaint.
                      Mar 05, 2018
                      Updated by San1990@123
                      Sir I have not received my money .kindly refund it sir as soon as possible
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                        A
                        Achuzz
                        from Palackattumala, Kerala
                        Mar 3, 2018
                        Resolved
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                        Address: Thiruvananthapuram, Kerala

                        I received, a call from icici bank on 26th feb 2018 and they gave information about one assist plan after that they activated this plan and deducted rs-1899/- from my saving a/c on 27th feb 2018. I don't need this plan actually. Please deactivate this plan and refund my money asap. I would like to receive a cancellation mail regarding deactivation of the plan as well.

                        One assist relation number: 3887339
                        Cust id:[protected]
                        Reg mobile number:[protected]
                        Email id: [protected]@gmail.com

                        Make sure to refund and deactivate this plan asap.
                        Thanks!
                        Aiswarya sivadas
                        Apr 4, 2018
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Mar 04, 2018
                        ICICI Bank Customer Care's response
                        Dear Aiswarya Sivadas,

                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team
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                          Kiran Mali
                          from Nagercoil, Tamil Nadu
                          Mar 3, 2018
                          Resolved
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                          Hi,

                          When i checked internet banking for my icici account, i got the shock because my account has been debited by smab charges on 21/02/2018-smab chgs jan18 dr. 598.00.

                          I didn't get any mail or message regarding smab charges from icici.

                          Kindly let me know, what is this smab charges?
                          Why did not get any email or message regarding the transaction??
                          Apr 4, 2018
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Mar 04, 2018
                          ICICI Bank Customer Care's response
                          Dear Kiran Mali,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4tf4r) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            omkark
                            from Tiruchirappalli, Tamil Nadu
                            Mar 3, 2018
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                            I got a call from the #[protected] saying that they are from icici bank verification department. They told that i have got 4000 rewards lapsed last year worth 8000rs. (I didnt understand how 4000points can worth 8000rs :p). So, the call went like this -

                            Icici fraud: sir, you have 4000reward points lapsed last year worth 8000rs, if you verify your details, you can get that amount.
                            Me: how madam, i have used my debit card for last 3 years for any shopping and i didnt spend so much that i can get 4000points..
                            Icici fraud : no sir, you have used.
                            Me: is it? Ok.
                            Icici fraud: your details pls - name, dob, type of card, card expiry dates?
                            Me: why do you need expiry date madam, these details are in your bank records.
                            Icici fraud: for verification sir.
                            Me: answered all details with my wrong date of birth :p.
                            Icici fraud: well sir, can you tell me your cvv number?
                            Me: why do you need madam?
                            Icici fraud: ofcourse - for verification sir.. You neednot worry sir, i cant use you card until i have your pin number.
                            Me: is it so, can you please send an official mail for this verification process pls?
                            Icici fraud: hmmmmmmm...,,,,,,
                            Me: madam are you thr?
                            Icici fraud: hmm.. Sorry sir, i cant do that until i get all your details..
                            Me: sorry - i cant give you those details until i get a mail.

                            Call gets dis connected,,,

                            Dear icici bank,

                            Please take strict action against these fraudlent calls please,
                            ICICI Bank customer support has been notified about the posted complaint.
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                              A
                              asmi a nair
                              from Ernakulam, Kerala
                              Mar 3, 2018
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                              Address: Ernakulam, Kerala, 683579

                              Icici — my a/c is debited with some amount simultaneously 4 times due to the insufficient balance.

                              I have a salary a/c with icici. On[protected] i saw my account is debited with rs. Different amount and gsts twice or 4 times on 3rd march 2018 with the particular"atm/pos decline chg". When i enquired icici and they said this is due to insufficient fund at the other bank's atm. Is it correct? Is is customers problem that the bank atm has no money. What shoudl i do?
                              Please look in to this matter, if the bank is going on with such unethical payments, they will loose their valuable customers.
                              ICICI Bank customer support has been notified about the posted complaint.
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                                Chiranjiv Shivalkar
                                from Mumbai, Maharashtra
                                Mar 3, 2018
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                                Address: Thane, Maharashtra

                                Respected sir/mam.
                                349 deducted through upi my jio app (Bhim app) upi
                                Sir, i am chiranjiv shivalkar
                                Yesterday (2/3/2018) 11.14am i recharge my jio no [protected] through upi my jio app.
                                My bhim upi id=[protected]@upi bhim app id
                                Sir recharge not activated. So plz refund my money.
                                Email id= [protected]@gmail.com.
                                Regards
                                Chiranjiv chandrahas shivalkar
                                ICICI Bank customer support has been notified about the posted complaint.
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                                  Hemu yasarapu
                                  from Manuguru, Telangana
                                  Mar 3, 2018
                                  Resolved
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                                  Resolved

                                  An amount of rs. 1899/- has been deducted from my icici account for one assist plan on 02/03/2018 without informing it has been renewal and i don't need any kind of plan. Please deactivate this plan and refund my money as soon as possible.

                                  Email id : [protected]@gmail.com

                                  Message received from one assist plan:

                                  Sr[protected]: dear customer, your request for renewal of one assist plan has been completed.

                                  Mobile no : [protected]

                                  Make sure to deactivate this plan asap, if not.. I will complaint against this in consumer court. Thanks!

                                  Hemanth yesarapu.
                                  Apr 3, 2018
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Mar 03, 2018
                                  ICICI Bank Customer Care's response
                                  Dear Hemu Yasarapu,

                                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    J
                                    Jagadees2013
                                    from Chennai, Tamil Nadu
                                    Mar 3, 2018
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                                    Address: Tiruchirappalli, Tamil Nadu, 620007

                                    Sir
                                    This is jagadeeswaran p.
                                    I have called twice to customer care of icici for email id change, all the emails are landing into incorrect email id ([protected]@gmail.com). I want them on my orig id ([protected]@gmail.com). But every time customer support executive tells me that sir it will update and you won't have this complaint anymore and also you will get a text o[censored]pdating email id, but i didn't get that text nor my problem got resolved. I didn't even got the statement of my credit card on my email id not even on currently registered email id.
                                    Kindly do concern about it.
                                    ICICI Bank customer support has been notified about the posted complaint.
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                                      P
                                      P_Kumar
                                      from Bengaluru, Karnataka
                                      Mar 2, 2018
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                                      Address: 560066

                                      A couple of months back i was offered a credit card from icici bank. At the time of application i was told that it was a lifetime free card without any joining or annual charges. Later i was asked to pay a joining fee of inr 500 after which i called their customer care and asked them to close my card. They told me that there was nothing to worry and they would replace my card with another card for which i wouldn't have to pay anything. Now the scene is they didn't send any replacement card and every month they send me my card statement which now amounts to ~ inr 2700 with penalties and late fines. I have not made even a single transaction till date and i'm being asked to pay 2700 inr that too when i called customer care and asked to close my card just after one month of joining.
                                      ICICI Bank customer support has been notified about the posted complaint.
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                                        S
                                        srinivas koka
                                        from Hyderabad, Telangana
                                        Mar 2, 2018
                                        Resolved
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                                        Resolved

                                        Address: Hyderabad, Andhra Pradesh

                                        To: banking ombudsman, hyderabad
                                        Subject: no proper accounting of my home loan

                                        Smt reeny ajit
                                        C/o reserve bank of india
                                        6-1-56, secretariat road
                                        Saifabad, hyderabad-500 004.

                                        Dear madam,

                                        ? Sub : original home loan account no. Lbhyd[protected] for rs.365000/- dt. 06.11.2004.
                                        ? Rescheduled home loan account no. Lbhyd[protected] rs.289865/-
                                        Ref: icici bank limited

                                        ? With reference to the above i have taken a loan of rs.365000/- in the year 2005
                                        ? And i am paying regularly without any default. The above loan was taken in the
                                        ? Form of floating rate of interest. All these years the average interest rate charged
                                        ? Was 14.73%. Despite my paying highest interest rate my principal deduction was
                                        ? Only rs.75135/- only. This was known by me when i rescheduled my loan on jan,
                                        2017.
                                        My contention is that why my principal deduction is that much low. How can it be
                                        ? Possible after 10 years of paying my principal deduction was only rs. 75135/-.

                                        I feel stongly that there was an error in calculating my loan account.
                                        ? Kindly do the needful in this regard.

                                        Thanks & regds,
                                        Srinivas koka,
                                        Plot no.8, flat no.203,
                                        Hardev sai ram apartments,
                                        Bharani colony,
                                        ? Neredmet, hyderabad -500 094
                                        Apr 3, 2018
                                        Complaint marked as Resolved 
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Mar 03, 2018
                                        ICICI Bank Customer Care's response
                                        Dear Srinivas koka,

                                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                        Regards,
                                        ICICI Bank Customer Service Team
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