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ICICI Bank Complaints & Reviews

3.3
Updated: Mar 18, 2026
Complaints 23775
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ICICI Bank reviews & complaints page 604

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S
Shaan226
from Tumkur, Karnataka
Feb 17, 2018
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Sir/madam
I made a upi transaction of rupees 348 to [protected]@icici on 16th feb at 5:54 pm to recharge my jio mobile.
Amount has been deducted from my bank account and payment has been successful to [protected]@icici (Upi reference number is[protected]. But service is not provided.
Please help me get my refund from [protected]@icici.
I am attaching the transaction receipt along.
Thank you
ICICI Bank customer support has been notified about the posted complaint.
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    D
    Divesh Ranjan
    from Bengaluru, Karnataka
    Feb 17, 2018
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    I have received call from dev who claimed himself to be loan recovery agent from icici. He told me that i have loan against my name and i have failed to pay emis, for which a notice is being sent out.
    I don't have any kind of loan from icici, and my personal details (House address, company i work for, dob etc.) were known to him.

    Date of incident - 16 february 2018 (04:30 pm)
    Phone number - [protected] (Got call from this number)
    ICICI Bank customer support has been notified about the posted complaint.
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      G
      gaurav5466
      from Bengaluru, Karnataka
      Feb 16, 2018
      Resolved
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      Resolved

      Address: Bangalore, Karnataka, 560077

      Hi,
      I have done IMPS transaction worth of ₹20000 on 10/02/2018 from ICICI Bank to bank of Baroda. But transaction was timed out and I got the massage “Dear Customer, IMPS Txn Ref[protected] for Rs.20, 000.00 is timed out at Beneficiary Bank on 10-Feb-2018 19:11:08. Txn status will be updated by Bene Bank in 3 working days.”
      so I did another transaction for the same beneficiary with the same amount on 11/02/2018 and it was successful.
      So after 3 days I called to ICICI bank customer care for the refund n executive stated that we are taken the request n you we get refund after 5 days and I got the massage, “Dear Customer, Your claim has been registered vide SR[protected] on 15-FEB-18. You will receive an update within 5 working day.”
      But today 16/02/2018 I received massage saying, “SR[protected]: Dear Customer, The Beneficiary bank has confirmed that the beneficiarys account has been credited with Rs.20000”
      Now the situation is beneficiary got the amount twice and he is not responding properly to give the extra amount back. And I am keep requesting to customer care people to help me out with this n they are unable to help me out.
      I kindly request you to give me a proper suggestion with the above mention matter as the amount is quite big.
      My ICICI A/c no. Is[protected]
      Gaurav Deepak Patil
      Bund garden road, Pune branch.
      [protected]

      Thank you.
      Mar 25, 2018
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Feb 21, 2018
      ICICI Bank Customer Care's response
      Dear Gaurav Deepak Patil,

      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
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        J
        John Manoah Stephenraj
        Feb 16, 2018
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        Website: eazypay.icicibank.com/homePage

        I was transferring money on the Money2World portal to ICICI Canada account through the citrus easypay payment gateway. It finally resulted in an error. But the money is debited from my HDFC account and when I talk to the Money2World team, they say they have not received the payment. The status in Money2World portal says transaction cancelled.

        Not sure what to do since I am in Canada now and not able to understand where my money is!!!

        I want ICICI to take this as top priority to track down the payment and either refund or fulfill the transfer.
        ICICI Bank customer support has been notified about the posted complaint.
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          V
          Vijai S
          from Eluru, Andhra Pradesh
          Feb 16, 2018
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          Address: 605013

          I am complaining about my amount was debited from my account by January 30th using Tez app but it wasn't received by opposite account. Amount of rs. 250 was pending for last 17 day

          A/C Name : a. [protected]@okhdfcbank

          Google Trans. Id:CICAgMDEifHtcQ

          UPI Trans. id:[protected]
          Date: 30.01.2018 Time : 4.38pm
          ICICI Bank customer support has been notified about the posted complaint.
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            K
            kh.himanshu31
            from Mumbai, Maharashtra
            Feb 16, 2018
            Resolved
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            Resolved

            Address: 122002

            I was charged twice for the toll

            My fast tag was charged for rs. 60 but the barrier was not removed. So, i have to move to the next lane and pay cash again to cross the toll.

            First of all i receive text message after 10-15 minutes after the toll has crossed, so the user doesn't know that he/she has been charged or not. Please look into the issue.
            Mar 24, 2018
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Feb 16, 2018
            Updated by kh.himanshu31
            Message takes 10-15 minutes after the amount has been deducted from the fast tag account.

            I have to pay twice for the toll as i didn't knew the amount has been deducted or not.
            Verified Support
            Feb 16, 2018
            ICICI Bank Customer Care's response
            Dear Customer, (kh.himanshu31)

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4s3kd) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              V
              Venkatkishore
              from Boisar, Maharashtra
              Feb 16, 2018
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              Address: Thane, Maharashtra, 401501

              I have made a purchase of 10999 from flipkart. I was intending to convert to EMI while processing on Flipkart. The payment processing, was fast and the OTP got auto detected before I could react and convert it into EMI. I have decided to convert it into EMI via phone banking and convert into EMi. I have been charged Rs.280 extra as processing fee. Why is this processing fee charged for me. On Flipkart site it states that my EMI would be 1290 for 9montgs including 13% interest, but now I am asked to pay 1548+GST in first and then 1392 later months.
              Why is this extra processing fee of 300?????????
              ICICI Bank customer support has been notified about the posted complaint.
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                A
                Asd123zxc
                from Pune, Maharashtra
                Feb 16, 2018
                Resolved
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                Resolved

                Address: Jamnagar, Gujarat, 361001

                Hi, i am current employee of icici bank, located @ jamnagar, gujarat. This complain is regarding my branch manager - mr. Jinal. He treats an employee like a dog. He always threats employee stating if you are not giving us customer saving account, you will be fired.. Along with that, if employee requests for a leave, he always denies it.
                I have enough proofs with me which indicates that mr. Jinal is not behaving in a proper way with employees. He always uses absuive language to employees as he is the manager. It is not acceptable. Please assist.
                Mar 20, 2018
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Feb 16, 2018
                ICICI Bank Customer Care's response
                Dear Customer, (Asd123zxc)

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4s3ka) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
                I already heard these kind of comments in other complains. I dont have an issue with providing the details.. but this will impact my job and I dont want to put mysel[censored]nder any threat. If I am providing ID, then you guys will be easily able to catch my profile. Better you provide solution over here only.
                Any updates on this please ?? ?? ??
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                  J
                  Jitendrnu
                  from Arakkonam, Tamil Nadu
                  Feb 16, 2018
                  Resolved
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                  Resolved

                  Address: 560038

                  Dear sir/mam
                  I am regular user and made regular payment of icici credit card. (For that you check my previous year details) but recently last months (Janaury) i am not received your statement and due to that there is some late payment. For that you were charge late payment fees, inteerest charge, etc. (Please check last month statements)
                  Hence it is humble request to vaive (Cansel) my late payment fees, intrest charges of january
                  Thanking you
                  Jitendra kushwaha
                  [protected]
                  Mar 19, 2018
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Feb 16, 2018
                  ICICI Bank Customer Care's response
                  Dear Jitendra,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
                  Dear sir/mam,

                  I am regular user and made regular payment of icici credit card. (For that you check my previous year details) but recently last months (June 2020, July 2020 and Sept 2020). i was not able to view the statement online and due to due to Covid-19 pandemic I made the payment 2-3 days late. For that you were charge late payment fees, inteerest charge, etc. (Please check statements)
                  Hence it is humble request to waive (Cancel) my late payment fees, interest charges of June 2020, July 2020 and Sept 2020.

                  Thanking you
                  Shriram Ramdasi

                  [protected]
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                    R
                    Rikhav Suresh Desai
                    from Surat, Gujarat
                    Feb 16, 2018
                    Resolved
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                    Resolved

                    Address: Navsari, Gujarat

                    Folio no. :[protected]
                    Certi. No. :- 5741
                    Name :- bhavanaben dilip topiwala

                    We are holding abovenumbered bonds which were to mature on[protected] but unfortunately we haven't received any communication regarding this. So you are requested to throw light on our issue. Please reply to my both mail id.

                    Please find attachment.

                    My mail id :- topiwala. [protected]@gmail.com
                    [protected]@gmail.com
                    Mar 20, 2018
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Feb 16, 2018
                    ICICI Bank Customer Care's response
                    Dear Bhavanaben,

                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
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                      I
                      iakl6147
                      from Purnia, Bihar
                      Feb 16, 2018
                      Resolved
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                      Resolved

                      I have recharged my jio no [protected] from my jio app via upi id. Amount have been debited from the account but the recharge was unsuccessful. My upi id is [protected]@upi and the transaction reference number is[protected] on 11 feb 2018 at 7:43pm. Kindly refund the debited amount as soon as possible. Below is the attached file of bhim upi transaction reference and sbi customer service reference.
                      Mar 20, 2018
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Feb 16, 2018
                      ICICI Bank Customer Care's response
                      Dear Customer, (iakl6147)

                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
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                        iakl6147
                        from Purnia, Bihar
                        Feb 16, 2018
                        Resolved
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                        Resolved

                        I have recharged my jio no from my jio app via upi id. Amount have been debited from the account but the recharge was unsuccessful. Also the refund has not been done. I have recharged through the bhim app and the transaction id is[protected] on 11feb. 2018 at 7:43pm. My upi id is [protected]@upi. Kindly refund the debited amount. Below is attached file of bhim upi transaction reference and sbi customer service reference.
                        Mar 20, 2018
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Feb 17, 2018
                        ICICI Bank Customer Care's response
                        Dear Customer, (iakl6147)

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4s60z) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          M
                          mahataziz
                          from Mumbai, Maharashtra
                          Feb 16, 2018
                          Resolved
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                          Resolved

                          personal loan settlement for loan number lpmum00034768849

                          Address: 400060
                          Website: www.icicibank.com

                          I have taken personal loan in the last year for business and because of notebandi, gst im totally lost and im frustrated and getting too much stress when bank is giving call for payment and im not able to payment so i will take help of my relative to get the payment done but they are helping only to pay 30 percent of amount what i will be able to pay so need help to get out of this stressfull life.
                          Need update for complaintas soon...
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                          P
                          pooja82
                          Feb 16, 2018
                          Resolved
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                          Resolved

                          Address: Hyderabad, Andhra Pradesh, 500055
                          Website: icicibank.com

                          This is regarding the icici credit card payment that was due on 1st january, but i was out of station at my in laws place with no internet connectivity. I agree its my mistake of not paying it before leaving my location, but i didn't expect a huge late payment of 1000rs for 5280rs. I am highly dissatisfied as i have been a loyal customer of icici bank from years but thinking of closing this relationship due to this. It would be great if they waive the charges for atleast customers who didn't miss a single time of payment.
                          Mar 19, 2018
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Feb 16, 2018
                          ICICI Bank Customer Care's response
                          Dear Customer, (pooja82)

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4s25c) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            B
                            Bokki Tirupathy
                            from Chandur, Telangana
                            Feb 15, 2018
                            Resolved
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                            Resolved

                            Address: Hyderabad, Andhra Pradesh

                            Sir,

                            Continuously my account is debited 4 times as ECS RTN Charge from past 1 month but it is not related to me...when I went to ICICI bank abids Branch they said it is debited due to I have signed on cheque leaf with name of ...

                            CAMDEN TOWN TECHNOLOGIES PVT LTD

                            but I have not signed on any cheque...

                            As per bank guidelines I have filled ECS Mandate form... but again today my account is debited.

                            Please solved my issue on priority. Something fraud is happening in my account without my knowledge ...

                            please help me.

                            Regards,
                            Bokki Tirupathy
                            [protected]
                            Account details
                            [protected]
                            Mar 19, 2018
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Feb 16, 2018
                            ICICI Bank Customer Care's response
                            Dear Bokki Tirupathy,

                            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
                            Feb 18, 2018
                            Updated by Bokki Tirupathy
                            Please update status
                            Feb 22, 2018
                            Updated by Bokki Tirupathy
                            Can I expect Call from icici officials
                            No status updated...
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                              R
                              from Gurgaon, Haryana
                              Feb 15, 2018
                              Resolved
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                              Resolved

                              Address: Gautam Buddh Nagar, Uttar Pradesh

                              Dear team,

                              Greeting from raj kumar kaushik,

                              I worked with icici home finance company limited noida (Delhi-rops) from july 2005 to april 2008 for nearly 3 years.

                              I have received a cheque of pf amount in 2009 but not received pension part of pf. Kindly provide the appropriate information how to get the remaining part of pension.

                              Thanks and best regards,
                              Raj kumar kaushik
                              Previous employee icici hfc
                              Employee id : 455785
                              Mar 22, 2018
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Feb 16, 2018
                              ICICI Bank Customer Care's response
                              Dear Raj Kumar Kaushik,

                              We're sorry to hear about your concern. We have intimated the concerned officials in ICICI Bank to connect with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team
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                                Paresh singal
                                from Mumbai, Maharashtra
                                Feb 15, 2018
                                Resolved
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                                Resolved

                                Address: Mumbai Suburban, Maharashtra, 400052

                                Myself paresh jethalal singal.in past i have a account in your icici khar (W) s. V. Road branch. My account number is[protected]. I want bank statement 01/01/2015 to 31/12/2017 by email. My register email id is - [protected]@gmail.com. I am already given complain by writing in s. V. Road khar (W) branch in 02th of feb, 2018 but still not received any mail or statement.
                                Mar 18, 2018
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Feb 15, 2018
                                ICICI Bank Customer Care's response
                                Dear Paresh Singal,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
                                Feb 16, 2018
                                Updated by Paresh singal
                                Myself paresh Jethalal Singal. In past I have a account in your Icici khar(w) s.v.road branch . My account number is[protected] . I want bank statement 01/01/2015 to 31/12/2017 by email . My register email id is- [protected]@gmail.com. I am already given complain by writing in s.v.road khar(w) branch in 02th of feb, 2018 but still not received any mail or statement.
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                                  M
                                  Montu001
                                  from Delhi, Delhi
                                  Feb 15, 2018
                                  Resolved
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                                  Resolved

                                  Address: New Delhi, Delhi, 110062

                                  From
                                  Montu sharma
                                  Khanpur,
                                  New delhi

                                  To,
                                  The branch manager
                                  Icici bank
                                  New delhi

                                  Sub: request letter to refund my deduted amount

                                  Dear sir,
                                  I would like to put your attention to the fact that my account was debited a total amount of 1180/- on 24-jan-2018 without my prior permission or any proper reason...
                                  So i would ike to request you to kindly refund my amount

                                  Thank you

                                  My account details...
                                  Trustee:- montu sharma (Kasturi vidyapeeth educational trust)
                                  Account no.- [protected]
                                  Type of account - current account
                                  Mar 18, 2018
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Feb 15, 2018
                                  ICICI Bank Customer Care's response
                                  Dear Montu Sharma,

                                  We regret the inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    9
                                    96444imran
                                    from Raipur, Chhattisgarh
                                    Feb 14, 2018
                                    Resolved
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                                    Resolved

                                    Address: 600001
                                    Website: www.icicibank.com

                                    How can they block my saving account? With out account holder confirmation..
                                    How dare to touch my account... Its a fraud work accounting from icici bank.. I am outside from my native place 500kms away... I could not use my account... I have hdfc & union 15years user bank how discipline they handle. To customers
                                    I am 10years account holder in icici bank.. I loss my faith on icici bank. Cheating public i want my account to get my account active immediately...
                                    Regards imran [protected]
                                    Mar 22, 2018
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Feb 14, 2018
                                    ICICI Bank Customer Care's response
                                    Dear Imran,

                                    Our official will get in touch with you. We appreciate your patience.

                                    Regards,
                                    ICICI Bank Customer Service Team
                                    Feb 22, 2018
                                    Updated by 96444imran
                                    Dear Consumer Team,

                                    See the above message ICICI Bank Team ... They will get in Touch and it takes 8 days keep touch with me ... I know ICICI Bank is a Fraudulent and they never come back to us, all are false and Fake information they provide us ... I want your support Consumer Team ...
                                    Feb 26, 2018
                                    Updated by 96444imran
                                    It's more than 12 days they never get back to us ...
                                    I know this ICICI BANK WILL CHEAT US
                                    Mene Apne Jio no pr data booster 51rs ka recharge Kiya upi se account se rupyee cut Gaye PR recharge nahi hua mere number PR plzzz refund my payment
                                    ICICI Bank Customer Care's response, Feb 14, 2018
                                    Verified Support
                                    Dear Virender Rao,

                                    We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a4rwgd_1) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      N
                                      Nagarshaka
                                      from Gurgaon, Haryana
                                      Feb 13, 2018
                                      Resolved
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                                      Resolved

                                      Address: 312617

                                      I am using icici credit card since last 2 years and make manual payments at the end of each month before due date
                                      But this month i did manual payment when payment not auto debited. From my account on last due date.

                                      When i enquired about these charges bank said that i have auto debit facility opted on my account and due to insufficient funds charges in my linked savings bank account.
                                      But i have already made payment of credit card.
                                      So please help.

                                      Thanks,
                                      Mar 21, 2018
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Feb 14, 2018
                                      ICICI Bank Customer Care's response
                                      Dear Nagarshaka,

                                      We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4rwgk) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
                                      I recharged my jio no [protected] of Rs-399 using voucher 50 then rs 349 on 14 feb 2018 at 9:59 am . amount deducted but still recharge not done and refunded. Please take a strong action.I also attached screenshot.
                                      ICICI Bank Customer Care's response, Feb 14, 2018
                                      Verified Support
                                      Dear Customer ([email protected]),

                                      Our official will get in touch with you. We appreciate your patience.

                                      Regards,
                                      ICICI Bank Customer Service Team
                                      sir please solve my issue as soon as possible.I got a confirmation message that money has been sucessfully transferred to [protected]@icici please see screenshot and please mail me regarding this issue or status about refund process to my e-mail- [protected]@gmail.com.
                                      [email protected]'s reply, Feb 15, 2018
                                      Sir, what is the due date of refunding my amount of Rs- 349.Please tell me how much time you will take to resolve my issue.Waiting for your response
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