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ICICI Bank Complaints & Reviews

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Updated: Aug 25, 2026
Complaints 23793
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ICICI Bank reviews & complaints page 602

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A
Ambika Bedi
from Noida, Uttar Pradesh
Apr 5, 2018
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Extremely bad service by icici bank, imps was done on 2nd april, i have been calling the bank representative everyday. I have been told it will take two days, then i was told it will take another three days and today, the banking representative said my complaint will be resolved in another 5 working days. Are you serious? I am not able to work as the person whom i was suppose to transfer money is calling me again and again. This has caused a great damage to my reputation. This bad service of your bank amounts to mental harassment. I am stuck. I am going to close my account from your bank and also make sure that all my friends and family close their account from your bank. You should compensate people for causing such harassment instead of posting the automated reply to all the complaints. I still havent got the refund
May 7, 2018
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Apr 05, 2018
ICICI Bank Customer Care's response
Dear Ambika Bedi,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4yk8x) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    H
    HariGanesh Mohanasundaram
    from Chennai, Tamil Nadu
    Apr 4, 2018
    Resolved
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    Address: 600073

    Hi, i had an iwish rd account with icici. I had to close it due to my personal reasons. I have closed the account from my imobile app on[protected]. It was closed that time itself. But the amount is not yet credited to my account. I have called customer care number of times, they are simply saying wait for 24hrs to get credited. Icici - that is my money, am not owing your money. I have saved it, and put it in your bank. Am a customer of icici since 2010, you have lost your loyalty. Resolve it immediately, else i wil surely approach consumer court with the double amount.
    May 17, 2018
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Apr 05, 2018
    ICICI Bank Customer Care's response
    Dear HariGanesh Mohanasundaram,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4yk8m) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      S
      Swofiya Rahman
      from Hyderabad, Telangana
      Apr 4, 2018
      Resolved
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      Address: 500009

      I am the a/c holder of icici bank from last 4 years.
      Now they have charged rs.589/-under this category dcardfee.

      I am not aware what type of charges are these.
      They never informed me regarding these charges either by email or by letter.
      Who has given right to icici bank to deduct the money without informing us.
      Because we kept the money in bank that give right to bank that they can do anything whatever they want.

      There should be some formal process for doing all these things. I want my money to be credited in my a/c which they have deducted from my a/c.
      May 6, 2018
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Apr 04, 2018
      ICICI Bank Customer Care's response
      Dear Swofiya Rahman,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4yfel) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        R
        rajdeep77
        from Bengaluru, Karnataka
        Apr 4, 2018
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        Address: Bangalore, Karnataka, 560102

        Hi,
        I went to the bellandur branch to close my personal loan as per the loan legal agreement which they have given while taking the loan it says zero prepayment charges but the bank manager and bank staff are saying that they don't agree to any loan agreement copy. They are behaving very rudely to me first they called me up today to come to bank for the loan closure and when I went to bank they told me it cannot be done and they don't want to talk to me so they disconnected the call without informing me that this can't be done even though they had called me from their end. How can you not agree to the loan agreement when this is the legal document which both customer and bank should abide by!!!
        When someone doesn't payup his emi then you will confisicate his property saying that it's mentioned in the loan agreement the bank deputy manager is telling me to cut the crap!!!

        Is this how you behave with your customer??

        I want to close the loan without any prepayment charge and also want a written apology from the bellandur branch bank manager for insulting the customer and harassing me for two days for this.

        Thanks,
        Rajdeep
        Mail id: [protected]@gmail.com
        Mobile no:[protected]
        May 6, 2018
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Apr 05, 2018
        ICICI Bank Customer Care's response
        Dear Rajdeep,

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
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          A
          Alekhya Addagarla
          from Hyderabad, Telangana
          Apr 4, 2018
          Resolved
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          Address: East Godavari, Andhra Pradesh, 533001

          Hello team,

          This complaint is regarding demat account charges. Even though i haven't activated any demat account, amount was debited from my account without any sms or mail alert which is really not good on your part. I have just sent mail to [protected]@icicibank.com mentioning the issue. Refund the amount at the earliest and hope there will be no further inconvenience.

          Thank you.
          May 19, 2018
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Apr 04, 2018
          ICICI Bank Customer Care's response
          Dear Alekhya Addagarla,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4yff7) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            Q
            QUTBUDDIN Choodiwala
            from Bhopal, Madhya Pradesh
            Apr 4, 2018
            Resolved
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            Address: 456006

            I pay amount of 1029 through PhonePe upi I'd to policy Bazaar for two wheeler policy.. amount debited from my sbi account via upi I'd. Into [protected]@icici.com..but not goes to policy Bazaar account..so I can't get my policy n also can't back my refund..it is almost 1 n half month but issue remain same..I talk with policy Bazaar members n also with phone pe ..but there is no resolution of my problem..plz refund my money back
            May 9, 2018
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Apr 05, 2018
            ICICI Bank Customer Care's response
            Dear QUTBUDDIN Choodiwala,

            We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4yk7l) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              S
              Sandesh Doshi
              from Surat, Gujarat
              Apr 4, 2018
              Resolved
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              Address: 395010

              I have taken Home Loan from ICICI bank in 2012 with interest rate 9.5 (approx) and thereafter RBI reduced interest rates so many times and last month i got SMS from ICICI Bank with New interest rate 8.7% for my home loan but when i checked my loan account online its still showing 9.5% why They have not reduced my interest rates please confirm.

              Also please let me know where i can complain about same.

              I am trying to find RBI and ICICI Banks email addresses but not able to find so please help me to redice my interest rates

              My Loan Account Number is: LBSURXXXXXXXX468
              Oct 29, 2018
              Complaint marked as Resolved 
              I got email from ICICI bank with statements and when i have visited my branch they have reduced my interest rates . Thank you very much for your Help.
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Apr 05, 2018
              ICICI Bank Customer Care's response
              Dear Sandesh Doshi,

              We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4yk6s) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
              Oct 29, 2018
              Updated by Sandesh Doshi
              Thanks its resolved.
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                A
                arnab.ban09
                from Pune, Maharashtra
                Apr 4, 2018
                Resolved
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                Address: Kolkata, West Bengal

                Hi,
                I have an account in ICICI Bank. A/C No[protected].
                My money gets automatically deducted from account. Nothing but fraudulent behavior of ICICI. Please check the attachments. All the DP charges are deducted. Also there are some deductions like Rs. 1, Rs. 50, etc. For this deduction, GST is also charged.
                Please check and return my money.
                May 11, 2018
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Apr 05, 2018
                ICICI Bank Customer Care's response
                Dear Arnab.Ban09,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
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                  B
                  Biswajit saha
                  from Delhi, Delhi
                  Apr 4, 2018
                  Resolved
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                  Address: Chandrapur, Maharashtra, 713205

                  I have not yet received any communication regarding two no of bonds of "icici only vimal vaatsalya bonds" - money multiplier bond-private placement series r/bpn/99/1" which had a redemption date on 01.01.2018. (Certificate no 45568 and 45569 issue date 01.07.1999) given by vimal showroom laocated at benchachity, durgapur, (Wb)
                  Please inform what is to be done.

                  Dr. Biswajit saha
                  Current address : durgapur steel plant hospital, j m sengupta road, durgapur -713205 email : biswajit. [protected]@saildsp.co.in
                  May 17, 2018
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 04, 2018
                  ICICI Bank Customer Care's response
                  Dear Biswajit saha,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
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                    M
                    Madhusudan Datta
                    from Kolkata, West Bengal
                    Apr 4, 2018
                    Resolved
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                    Resolved

                    I madhu sudan datta holder of one no icici only vimal vaatsalay bond as under
                    Bond holder no 0000001
                    Certificate no 42127
                    Distinctive no[protected]
                    Dt of issue 01.07.1999
                    Face value rs.1000/-
                    Date of redemption 01.01.2018
                    Please let me know per return the procedure for redemption.
                    Regds
                    Madhu sudan datta
                    Address
                    Matrika
                    181/i g t road, baidyabati
                    Pin - 712222
                    Mail: [protected]@gmail.com
                    May 5, 2018
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Apr 04, 2018
                    ICICI Bank Customer Care's response
                    Dear Madhusudan Datta,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4yctr) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
                    Hi,
                    My ICICI debit card has been blocked for online transactions and i would like to unblock it asap.
                    Please do give me an instruction for the same.
                    An amount of 876/- is deducted as DP charges from my ICICI 3in1 account. I never used the demat account. I need my money deposited back to my account.
                    As soon as I got my salary credited there was a debit of 410 rupees and it shows the reason as ECSRTNCHGS230318_SR53481924
                    1GST. I don't even know what it is. Could you please make sure the statement is more clear so that users can atleast understand the reason of deducting the money?
                    This is Deepak kumar. suddenly 2499 rs debited from my icici bank account without my permission for wpp new policy. i dont know what the hell is going on icici bank backend side. we are middle class family, i have to count each money. i want money refund asap.
                    Hi, I have due amount for which I am paying minimal amount since long time may be 8 months or more. I am asking help from customer service for settlement but they are refusing to do so.

                    Regards
                    Sekhar Prasad
                    [protected]
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                      S
                      Shilpi Saha
                      from Kolkata, West Bengal
                      Apr 4, 2018
                      Resolved
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                      Resolved

                      Dear sir

                      I am furnishing herein the details of icici
                      Only vimal baatsalya bond which was
                      Matured on 01/01/2018. But till date, i did
                      Not get any type of communication from
                      Your end. Please make the payment as early as possible.

                      Bond holder no. 0000001
                      Certificate no. 28258
                      No of bond. 01
                      Distinctive no.[protected]
                      Date of purchase. 02/08/1999

                      Thanking you,

                      Sova saha
                      B-77, new garia abason
                      P. O. Panchasayar
                      Kolkata-700094
                      May 5, 2018
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Apr 04, 2018
                      ICICI Bank Customer Care's response
                      Dear Shilpi Saha,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4yctf) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
                      My debit card was blocked. i dont known how and why???plz help me to unblock it.
                      Icici prudential debited my account without my consent
                      What are these charges. I have done no activity by any transactions by any debit or credit card linked to my account. Why these charges. Please reverse these charges at the earliest

                      name: pankaj kumar bansal
                      a/c :[protected],
                      icici, bareilly main branch, civil lines
                      Please help to login my personal loan statement

                      no :Lpbng[protected]
                      I recieved a mail about my credit card but still not delivered. AMOL LAXMAN Ghare [protected].pkease let me know the status
                      Respected sir,

                      This is priyanka. my employee id is 306143. I m resigning the job due to family problems. I dont have my salary slip & resigning date. please provide me that details on my mail id. my mail id is- [protected]@gmail.com

                      Thank you.
                      Dear Sir/Mam,

                      My Loan Account no. is LBABD[protected], its almost more than 6months are completed & i am getting no response from icici bank .

                      please update on my PMAY Subsidy

                      Thanks
                      Vishal Advani
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                        P
                        pawan chand
                        from Gurgaon, Haryana
                        Apr 4, 2018
                        Resolved
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                        I received call from icici bank and they just given information about one assist plan after than they automatically activated this plan and deducted rs-1799/- from my saving a/c. Without my permission. I don't need this plan actually. Please deactivate this plan and refund my money asap

                        My a/c number:[protected]
                        One assist id number: sr[protected]

                        Make sure to deactivate this plan asap, if not.. I will complaint against this in consumer court. Thanks!
                        Pawan chand
                        May 5, 2018
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Apr 04, 2018
                        ICICI Bank Customer Care's response
                        Dear Pawan Chand,

                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team
                        Dear ICICI, I was told that there is no monthly charges for my demat account but I could see that RS 826 has been deducted on DMC/IN[protected] DP CHGS TILL JAN-18 transaction, can you please explain and be open to all your customers?

                        My number is [protected]
                        ICICI Bank Customer Care's response, Apr 4, 2018
                        Verified Support
                        Dear N Danigaivelan,

                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team
                        Hi i have multiple ICICI Ltd, Only Vimal Vaatsalya Bonds. Want to know the procedure of redemption. Unable to trace the exact address and procedure mentioned behind the bond
                        "Dear Customer

                        Greetings from OneAssist..!

                        We deeply regret for the inconvenience caused to you & appreciate your patience.

                        We are unable to find any details, requesting you to kindly mail us the customer ID or registered mobile number to [protected]@oneassist.in

                        Should you require any further assistance, please reach us at[protected].

                        Regards,

                        Sagar

                        Team OneAssist"
                        I received call from ICICI bank and they just gave information about one assist plan after which they automatically activated this plan and deducted Rs.1899/- from my saving account via debit card, without my permission on 23rd Jan - 19.

                        I have even registered the complaint in customer care on 24th Jan - 19 and even got a message telling your Policy Cancellation request of CPP/OneAssit has been registered. It will be resolved within 6 working days.

                        Till now, no actions are taken.

                        Please, deactivate this plan and refund my money as soon as possible.

                        Regards,
                        S Sindhura Rao
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                          I
                          itsmelak
                          from Chennai, Tamil Nadu
                          Apr 4, 2018
                          Resolved
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                          Resolved

                          I transferred rs 9600 through imps on 4th apr 2018 at 8.18 am from icici a/c to syndicate bank a/c.

                          Transaction remark : imps trn ref[protected]

                          The amount did not get credited to the beneficiary account neither was refunded back to my account.

                          But i got a message that said

                          "dear customer, imps trn ref[protected] for rs.9, 600.00 is timed out at beneficiary bank on 04-apr-2018 08:18:41. Txn status will be updated by bene bank in 3 working days.
                          Jun 1, 2018
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Apr 04, 2018
                          ICICI Bank Customer Care's response
                          Dear Customer (itsmelak),

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4ycsi) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            A
                            alanbond007
                            Apr 3, 2018
                            Resolved
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                            Resolved

                            Address: 560019

                            I lost my entire 10000 ruppes while transacting to a bank on 29 mar 2018. I didnt credit the money back still and neighter the one which is sent. Itshows transaction timed out attaching the reference number.
                            Please solve and return my money back
                            Its being 3 days and still it is pending. Please consider my complaint and kindly do the further ineed my money back or please credit it to the the account which i send please go through the ref number.
                            Imps txn ref[protected]
                            Thank you
                            Apr 4, 2018
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Apr 04, 2018
                            Updated by alanbond007
                            My number: [protected]
                            Verified Support
                            Apr 04, 2018
                            ICICI Bank Customer Care's response
                            Dear Customer (alanbond007),

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4ycrx) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              D
                              dips2104
                              from Mumbai, Maharashtra
                              Apr 3, 2018
                              Resolved
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                              Resolved

                              Dear sir/madam,

                              Please see below my request number and provide the status as soon as possible as i have not received any otp and did not provided the grid number to anyone, however, the attached fraud transactions have been done from my icici account.

                              Request #- sr[protected]

                              Kindly revert me at the earliest.

                              Do let me know if you need further information.

                              Thanks,
                              Deepak singh
                              May 13, 2018
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Apr 03, 2018
                              ICICI Bank Customer Care's response
                              Dear Deepak Singh,

                              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team
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                                K
                                Kanti Jain
                                from Mumbai, Maharashtra
                                Apr 3, 2018
                                Resolved
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                                Resolved

                                Address: Mumbai City, Maharashtra, 400072

                                The one of your bank have an atm in mumbai which is located in andheri sakinaka safedpool area..in that atm.. The atm place is not at all clean and and on the machine there is very dust is der, nd even in d evening there is no light is der in the atm but the atm is working but the owner of the dont put on the light also... Nd many of times the atm is being shut down. Hardly he open for 4 hrss in day.. But many of time the atm is being closed only.. And this is the only one atm atm in our area nd this is also giving proper service.. I hope so u will take action against tht atm
                                May 5, 2018
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Apr 03, 2018
                                ICICI Bank Customer Care's response
                                Dear Kanti Jain,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4y8ku) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
                                The withdrawl of money is happening as NFS/CASH WD as the transaction name without my knowledge.It Happened to me today. 1000/- is gone from my account.Can you Help me what is going on. I need the refund back urgently or advise if I have to give a complaint.
                                Attached the screen shot.
                                ICICI Bank Customer Care's response, Apr 4, 2018
                                Verified Support
                                Dear Tashina Tamreez,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a4y8ku_2) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  A
                                  ananya666
                                  from Bengaluru, Karnataka
                                  Apr 3, 2018
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                                  Address: 560038

                                  I deposited a SBI cheque on 21st March 2018. On 23rd March bank calls me because of date not written this cheque can't be cleared & said they have returned it to CMH branch itself. First I went they said the cheque will be sent after 4 working days. Now after more than a week when I go to bank, bank says there is no record of the cheque in the system & they have lost the cheque itself.
                                  ICICI Bank customer support has been notified about the posted complaint.
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                                    S
                                    Sukh.s
                                    from Hoshiarpur, Punjab
                                    Apr 3, 2018
                                    Resolved
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                                    Resolved

                                    Address: Jalandhar, Punjab, 144040

                                    Also received call from icici bank and they just given information about one assist plan after than they automatically activated this plan and deducted rs-1899/- from my saving a/c. Without my permission. I don't need this plan actually. Please deactivate this plan and refund my money asap

                                    My a/c number:[protected]
                                    One assist relationship number: 4006729

                                    Make sure to deactivate this plan asap, and refund my money. If not.. I will complaint against this in consumer court.
                                    Thanks!
                                    Sukhwinder s.
                                    May 7, 2018
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Apr 03, 2018
                                    ICICI Bank Customer Care's response
                                    Dear Sukhwinder,

                                    We have made a note of your concern. Our official will get in touch with you. We appreciate your patience.

                                    Regards,
                                    ICICI Bank Customer Service Team
                                    Apr 07, 2018
                                    Updated by Sukh.s
                                    I just want to refund my money and please tell me after how many days i get my money in my account.
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                                      U
                                      Uma Vijayan
                                      from Chennai, Tamil Nadu
                                      Apr 3, 2018
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                                      Address: 600024

                                      Please ignore previous complaint wrongly i have selected infosys bpo service instead of icici bank.

                                      I am uma deivasigamani, rs.826/- has been deducted from my account as dp charges [protected] dp charges till feb'18.
                                      I have never activated and used my demat account till now, there was no prior notice. I have not received any deduction previously.

                                      Message to my mobile. I need justice and my money back immediately to my account no.[protected]
                                      ICICI Bank customer support has been notified about the posted complaint.
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                                        jithin3690
                                        Apr 3, 2018
                                        Resolved
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                                        Resolved

                                        Address: Ernakulam, Kerala

                                        Hello sir,
                                        Good morning!

                                        My phone and wallet was lost on yesterday evening, so please block my atm card as soon as possible. Right now am working in uae. I dont have phone, i did not get any msgs from your side. So please contact me in my mail id. If any emergency please contact me my friend number. +[protected]

                                        Account holder name : jithin joseph
                                        Account number :[protected]
                                        Ifsc code : icic0001951
                                        Branch : nh bypass branch

                                        Thanks & regards,
                                        Jithin joseph
                                        May 11, 2018
                                        Complaint marked as Resolved 
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Apr 03, 2018
                                        ICICI Bank Customer Care's response
                                        Dear Jithin,

                                        We have made note of your concern. Our official will get in touch with you. We appreciate your patience.

                                        Regards,
                                        ICICI Bank Customer Service Team
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