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ICICI Bank Complaints & Reviews

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Updated: Dec 13, 2025
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K
karanm1987
from Agra, Uttar Pradesh
Feb 12, 2018
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Address: Mumbai City, Maharashtra
Website: www.icicibank.com/Personal-Banking/investments/icici-bank-bonds/past-issues/2000/november00-1.page

We had purchased two money multiplier bond 0399 mmb option two in the year 1999.in the name of kunal malhotra and karan malhotra respectively.

The bond holder numbers are karan malhotra : 5510554, kunal malhotra: 5510556. The face value of these bonds was 4, 700 each with the face value of rs. 50, 000 and allotment date 28/4/1999.

We had sent these certificates discharged with the change of address along with our adhaar card and pan details through bluedart on 17/4/17 ([protected]) of which income tax tds has been deducted from mr kunal malhotras pan and karan malhotras tds deduction has been done from mr jagmohan malhotras (Father of kunal and karan malhotra) pan account.

Till date we have not received the cheques of payment after deduction of tds. We have tried to get in touch through telephone various times and we will be forced to take legal action against the organization if our concerns are not address at the earliest.
Mar 17, 2018
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Feb 14, 2018
ICICI Bank Customer Care's response
Dear Customer (karanm1987),

We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4rwhe) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
I have been applied for icici credit card and the verification of office and home is also done. I have not yet received any application or any call regarding the card. Let me knw is the card approved or rejected asap.
ICICI Bank Customer Care's response, Feb 14, 2018
Verified Support
Dear Bhavna Hemrajani,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a4rwhe_1) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
My name is Rajesh I recharge my Jio sim through my Jio app in upi but recharge is not done me refer transaction I'd:-ICI275a046c399440fab7d100612a92d4e6
Please help me
Email :- rajeshgummadi0#gmail.com
ICICI Bank Customer Care's response, Feb 14, 2018
Verified Support
Dear Customer (Gummadi Rajesh Babu),

Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
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    B
    Bat Man raja
    from Darjiling, West Bengal
    Feb 12, 2018
    Resolved
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    Address: Jalpaiguri, West Bengal, 736123
    Website: indiaideas@icici

    I recharged my jio no. 82504069* on 9th feb 2018 at sharp 11:55 am through my jio further payment was done through upi and selected phonepe and therefore paid @349 to "[protected]@icici" but till now i didn`t received my balance i. E my recharge is not done and when i contact jio customer service, they told me that they didn`t received any amount and therefore the recharge can not be done, but i paid for it and when i contacted phonepe they provided me the utr no. But then also my problem didn`t solved please help me...
    Screenshot is attached...
    Mar 16, 2018
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Feb 13, 2018
    ICICI Bank Customer Care's response
    Dear Bat Man Raja,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4ruc5) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
    SIR,
    I Am Manish Kumar Choudhary Holding A Savings Account In Icici Bank (ACCNT No[protected]. I Want To Convert My Savings Account To My Salary Account. Kindly Do The Needfull.

    YOURS FAITHFULLY
    MANISH KUMAR CHOUDHARY
    [protected]
    ICICI Bank Customer Care's response, Feb 13, 2018
    Verified Support
    Dear Manish Kumar Choudhary,

    We have our official will get in touch with you.

    Regards,
    ICICI Bank Customer Service Team
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      S
      shail8274
      from Udaipur, Rajasthan
      Feb 12, 2018
      Resolved
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      Resolved

      Address: Pune, Maharashtra, 411021

      Dear sir, i m shailendra srivastava, sb a/c no.[protected], icici bank send me fraud debit card of worth rs 714/- bank executive told me that by this debit card i can see 5 films in a month free, but i tried many times but i can not access this facility... I m 13 years old icici bank consumer..

      Regards-
      Shailendra srivastava
      Sb a/c no.[protected]
      Branch - aundh, pune
      Mar 17, 2018
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Feb 14, 2018
      Updated by shail8274
      mobile no. [protected]
      Verified Support
      Feb 14, 2018
      ICICI Bank Customer Care's response
      Dear Customer(shail8274),

      Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
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        R
        ravikumargoud
        from Bengaluru, Karnataka
        Feb 12, 2018
        Resolved
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        Resolved

        Address: Bangalore, Karnataka, 560008

        I used to get call from below numbers saying that they are calling from icici bank and o have to pay them random ([protected], [protected], [protected])

        I ignored and blocked their numbers.. Now they got all my private phone contacts (More than 100+ contacts and calling them and damaging my reputation.

        This is serious offense that icici bank is doing damaging my reputation and breaching individual social security and privacy... I have sent email to icici customer care ([protected]@ icici.com) and [protected]@icici but in vain... My contacts are still getting calls from this number and if don't get any response from icici... I will take legal action against icici and those individuals who are giving mental torture and harassing my contacts.
        Mar 17, 2018
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Feb 14, 2018
        ICICI Bank Customer Care's response
        Dear Customer (ravikumargoud),

        We understand that there are misleading calls/ e-mails being sent to customers of various Banks stating that funds need to be credited to their account with respect to some lottery / inheritance/ job offers /international funds transfer. We urge you not to react or share any information in response to such e-mails or calls. Please write to [protected]@icicibank.com sharing the details of the fraud for us to investigate.

        Regards,
        ICICI Bank Customer Service Team.
        Feb 16, 2018
        Updated by ravikumargoud
        I am getting response from ICICI BANK ( Sayema Baig, Customer Service Officer, ICICI Bank Limited) and my concern is diverted to some other query which is not relevant.

        My query is that person/s from below mobile number are calling and harassing me saying that they are from ICICI BANK .So can you confirm how they got access to my confidential information and my personal contact numbers.

        Did you listen to the recording which I had sent .

        Mobile Number who are from ICICI BANK : [protected], [protected], [protected], [protected] (started calling from this new number today )
        Mar 01, 2018
        Updated by ravikumargoud
        My original complaint is still OPEN and i am still getting calls again and again from different numbers ...I got a call today [protected] . My Concern is simple...How these vendors who authenticate saying that they are from ICIC got access to my whole personal contact list and calling each and every and asking for my confidential information. What action BANK is taking to register a criminal case against these Mobile Number owners
        Kindly do not divert the subject of my concern.
        I have shared the recording to [protected]@icicibank.com and it is solid proof for the conversation that the persons calling from numbers - [protected], [protected], [protected] are from ICICI BANK and harassing my family, friends and colleagues to share confidential information about me.

        Also, what actions ICICI BANK has taken against those who are misusing the BANK's name and not adhering to RBI guidlines and social security of an individual. Mobile numbers i have provided are still active and we are getting calls from these numbers on daily basis. How some one is able to have all the personal contact information of any individual.

        Awaiting for your honest and sincere response.
        There is no protection of data anywhere. When facebook is able to store all the data, ICICI is nothig.
        Am having similar issues.
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          P
          Pandeyr
          from Ahmedabad, Gujarat
          Feb 12, 2018
          Resolved
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          Resolved

          Dear [protected]@upi indiaideas
          I have recharged my jio nomber on 10 February 2018 at 11:20 through bhim up . money has been debited from my account to you Iindiaideas but recharge not done yet. it's 2 day late..my upi I'd is [protected]@upi
          Transtion recept has been attached
          Kindly cancel my transition and refund my money back..
          Thanx..
          +1 photos
          Mar 17, 2018
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Feb 14, 2018
          ICICI Bank Customer Care's response
          Dear Customer (Pandeyr),

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4rwhr) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            D
            Dipti Chaini
            from Ernakulam, Kerala
            Feb 12, 2018
            Resolved
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            Resolved

            Address: Cuttack, Odisha

            When i made a withdrawal txn on 9/02/18 from pnb link road, cuttack, odisha, atm, my account got debited but cash didn't dispense. Still the cash has not reversed.

            Details of the txn..

            Amount - 500.00
            Ac #[protected]
            Txn dt - 09/02/2018
            Info: nfs*cash wdl*09.

            Kindly update the status.

            Regards,

            Dipti ranjan chaini
            Mob:[protected]
            Mar 15, 2018
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Feb 12, 2018
            ICICI Bank Customer Care's response
            Dear Dipti Ranjan Chaini,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
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              A
              aju005
              from Sikar, Rajasthan
              Feb 12, 2018
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              Address: Jaipur, Rajasthan, 302039

              I received sms from hdfc bank that rs-1899/- deducted from my credit card to WA PRIVILEGE SINGLE on 07/02/18. Without my permission. I dont even know the company and this kind o[censored]nsolicited charging of my Debit Card. I m continuously calling, but they not cancelling the servicing.

              Please deactivate and refund my money asap
              Date of incident : 07/02/2018
              Hdfc Debit card no. [protected]
              REGD- SR[protected]
              PHONE-[protected]
              +1 photos
              ICICI Bank customer support has been notified about the posted complaint.
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                S
                soumyajit.das05
                from Titlagarh, Odisha
                Feb 12, 2018
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                Address: 767019

                Recharged my jio number on 9th feb 2018. Although the amount of rs 349 was deducted from my phonepay account, but the recharged has not been done neither the amount was refunded.

                Kindly return the amount asap.

                My upi id is [protected]@ybl

                My email id is soumyajit. [protected]@gmail.com

                And upi id is [protected]@ybl

                I have also attached the transaction screenshot.
                +1 photos
                Mar 22, 2018
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Feb 13, 2018
                ICICI Bank Customer Care's response
                Dear Soumyajit.das05,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
                I have recharged my Jio no. [protected] using my Jio app. And paid ₹398 using my upi id [protected]@paytm to [protected]@icici
                My amount is deducted. But still my no. Is not recharged.

                Either refund my money or get my no. Recharged.!!

                Help me..!!

                I am attaching the relevant documents (screenshot).

                please refund my money 349 - Comment #3002839 - Image #0
                ICICI Bank Customer Care's response, Feb 13, 2018
                Verified Support
                Dear Kgaurav152,

                We regret the inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
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                  U
                  Utkarsha Mahajan
                  from Mumbai, Maharashtra
                  Feb 12, 2018
                  Resolved
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                  Resolved

                  Address: 411013

                  I have mailed to the customer care many times about this matter that i received my card in the month of january and they have been adding onto my credit card bills since september, without the credit card being delivered. After the credit card was delivered i mailed them regarding the same and their was no reponse. This time i paid the minimum amount due the blocking of my card, which i would really favour now with the refund of the amount i have paid. You can check the transaction i have made and when the card was delivered to me and the billing amount mails i have been receiving since when. I would like you to take a action on this or i can complain about the same in consumer courts.
                  Mar 19, 2018
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Feb 12, 2018
                  ICICI Bank Customer Care's response
                  Dear Utkarsha Mahajan,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4rsyl) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
                  Oct 17, 2018
                  Updated by Utkarsha Mahajan
                  this issue has not been resolved yet.
                  Oct 17, 2018
                  Updated by Utkarsha Mahajan
                  and now i have been recieving calls from the bank regarding my bills
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                    R
                    Raaz samal
                    from Kolkata, West Bengal
                    Feb 12, 2018
                    Resolved
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                    Resolved

                    My balance deduct in central bank atm when withdraw 1000 rupees. I am not collect my money but my balance was deduct my account. My account is icici bank but i was withdrawn in other atm. I want my money please consider it.. My money was deducted in 7/2/2018 wednesday. I wait some day but my money was not credited in my account. Now please solve my problem.
                    Mar 15, 2018
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Feb 12, 2018
                    ICICI Bank Customer Care's response
                    Dear Raaz Samal,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4rs02) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
                    I have recharged my JIO phone number [protected] with my PhonePe app through payment gateway upi [protected]@icci transaction id. Amount debited to my bank account but not recharge done to my number.
                    Kindly please return the amount Rs 399

                    balance deducted my account - Comment #3002773 - Image #0
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                      A
                      Anandrdev
                      from Ernakulam, Kerala
                      Feb 11, 2018
                      Resolved
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                      Resolved

                      Address: Kottayam, Kerala, 686141

                      Sir,
                      My self rajendradev availed a two wheeler loan (Ac no: eskom[protected]). I had paid the entire due amount and closed the loan on[protected]. After that i requested to icici bank, kottayam branch, kerala for noc for cancelling the hypothecation in rto by attaching the final payment receipt copy. But till date i have not received noc from bank. Kindly do the needful for getting noc at the earliest. For any queries kindly get in touch with the following mail id/ mob no.

                      Regards:

                      Rajendradev
                      Vaisakh house
                      East gate vaikom po
                      Vaikom
                      Ph: [protected]
                      Email: ranandr. [protected]@gmail.com
                      +2 photos
                      Mar 15, 2018
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Feb 12, 2018
                      ICICI Bank Customer Care's response
                      Dear Rajendradev,

                      We regret the inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
                      Nov 01, 2019
                      Updated by Anandrdev
                      No update received for this complaint
                      Please provide contact no for settlement of my outstanding dues of credit card .
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                        Z
                        from Gurgaon, Haryana
                        Feb 11, 2018
                        Resolved
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                        Resolved

                        money transfer

                        Address: New Delhi, Delhi

                        Sir while recharging my jio number through upi i was redirected to my chosen app where from money get deducted from my account to the [protected]@icici but my recharge not done. It happened for the second time in this week..
                        While contacting jio care they tell me that they have no any information who gets the money when you recharge your account from my jio app through upi.
                        My question is then who is responsible.
                        And also...
                        +2 photos
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                        S
                        Sk Samiur rahaman
                        from Haldia, West Bengal
                        Feb 11, 2018
                        Resolved
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                        Resolved

                        Address: 721455

                        Sir,
                        Mera biniti nibedan hain ki, mera sbi account no. [protected]. Dated 04.02.18 ko main apna bhai sk manower hossain ko rs.3800/- accunt no.[protected] of icici bank, barasat branch (Wb) me vejna chaha sbi internet banking neft ke through... Par mera galti se account no.[protected] of icici bank, barasat branch me unknown person ko chala gaya... Uske baad maine application kiya dono branch ko... Sbi bank manager ne icici bank manager ko mail kiya. Par abhi tak mera rs.3800 rupiya icici bank mujhe wapis nahi kiya...

                        Mohodoy ish mamle me agar aapne mera sahayata kiya to me aapka chiro avari rahunga

                        Yours faithfully
                        Sk samiur rahaman
                        +1 photos
                        Mar 15, 2018
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Feb 12, 2018
                        ICICI Bank Customer Care's response
                        Dear Sk Samiur Rahaman,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4rs0u) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          S
                          sameer showkat
                          from Srinagar, Jammu and Kashmir
                          Feb 11, 2018
                          Resolved
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                          Resolved

                          Address: 192122
                          Website: Indiaideas@icici

                          I have done this recharge using bhim upi by [protected]@icici
                          My upi vpa is:[protected]@airtel
                          Requested id is :[protected]@icici
                          Upu transaction id is:[protected]

                          I informed this to the jio customer care they said that your recharge is not successful you should inform this to id which is requested money from your upi by sending request
                          Please solve and reverse money as quick as possible
                          I send those payment screenshots below...
                          +1 photos
                          Mar 15, 2018
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Feb 12, 2018
                          ICICI Bank Customer Care's response
                          Dear Sameer Showkat,

                          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team
                          Feb 12, 2018
                          Updated by sameer showkat
                          I hope u will look at the matter as soon as possible
                          Feb 14, 2018
                          Updated by sameer showkat
                          I think I should go to the consumer court & fill a complaint against the ICICI bank ([protected]@icici) then they will do something
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                            A
                            Alpana Burman
                            from Kolkata, West Bengal
                            Feb 10, 2018
                            Resolved
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                            Resolved

                            Address: Mumbai City, Maharashtra, 400051

                            I have multiple icici vimal vaatsalya bonds dated 01.07.1999 having face value of rs 1000/- each, bearing due date of redemption on 01.01.2018.

                            As i have realized from various investor that the mails sent by them to the address printed behind the bond certificate get returned back.

                            The address printed overleaf the bond is as under:
                            Icici infotech services limited, unit: icici only vimal vaatsalya bonds, maratha mandir anex, dr. A r nair road, mumbai central, mumbai-400008

                            Thus i would request you to communicate your mailing and postal address to me in the correspondence details mentioned below so that the problem with the redemption of the bonds may get resolved.

                            Alpana sadhukhan
                            284/3, nsc bose road.,
                            Kolkata 700047
                            West bengal
                            Mobile [protected]
                            Mar 14, 2018
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Feb 11, 2018
                            ICICI Bank Customer Care's response
                            Dear Alpana Sadhukhan,

                            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
                            Feb 14, 2018
                            Updated by Alpana Burman
                            Dear Sir,

                            Nobody from your Company have contacted me till date. Kindly let me the know the process by maiking to burman.[protected]@gmail.com.
                            I have also VIMAL ICICI Bond and I have to redeem it. Kindly give me the procedure where to contact me? [protected]@gmail.com/[protected]
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                              R
                              Ran91
                              from Jamshedpur, Jharkhand
                              Feb 10, 2018
                              Resolved
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                              Resolved

                              Hello sir i have done recharge for my jio no. [protected] through upi from phonepe app with amount 349. Money sent to [protected]@icici successfully but recharge is not done yet so please refund my money as soon as possible. Thank you. And inform me abut it's status and refund process. I am not only person who face the problem but i am a poor boy and amont 349 is most valuable for me please refund my amount.
                              Mar 14, 2018
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Feb 11, 2018
                              ICICI Bank Customer Care's response
                              Dear Ran91,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4rqkw) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                R
                                RajkishorPal78
                                from Bengaluru, Karnataka
                                Feb 10, 2018
                                Resolved
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                                Resolved

                                Address: Thane, Maharashtra

                                I am working for corporate company. Icici bank agent mr. Rajkumar [ [[protected] ]dailed our office landline number and approached me to take the icici coral card with corporate employee benefits. For processing the same, i submitted respective documents and finally received the card but instead of coral card i received platinum card and it is very wrong not fulfilled requested card. Icici bank agents doing very wrong things with customers and playing with customers with wrong commitments.
                                During initial call he approach me to give me 1 wallet + 1 icici watch + 1000 rupee voucher as a offer for new customer but not received anything. Please take necessary action against him for such things.
                                Mar 21, 2018
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Feb 11, 2018
                                ICICI Bank Customer Care's response
                                Dear RajkishorPal78,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4rqkx) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  A
                                  Amar Bogari
                                  from Mumbai, Maharashtra
                                  Feb 10, 2018
                                  Resolved
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                                  Resolved

                                  Address: Mumbai City, Maharashtra, 400018

                                  Respected sir/madam,

                                  I tried to withdraw rs 8000/- on 10-2-18 from the icici atm at worli area, but the machine displayed a message "network error" and money deducted from my account and money not received.
                                  I did not get cash or a transaction receipt slip as well.

                                  Kindly look in to the issue and send that my account is credited back with the required amount at the earliest.

                                  My account details:

                                  Hdfc bank account number :
                                  [protected]
                                  Amar bogari

                                  Transaction details:
                                  Atm used: icici bank,
                                  Shah brothers gen store.
                                  Opp: bdd chawl -102.
                                  Worli, pin: 400018
                                  Mumbai.

                                  Date & time:[protected], 17:46
                                  Mar 15, 2018
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Feb 11, 2018
                                  ICICI Bank Customer Care's response
                                  Dear Amar Bogari,

                                  We are from ICICI Bank and are sorry to hear about your experience. Please approach your respective bank regarding the discrepancy. We will extend our full co-operation and assistance


                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    S
                                    shampa sen
                                    from Mumbai, Maharashtra
                                    Feb 10, 2018
                                    Resolved
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                                    I had made a transaction on 6th of jan 2018 to making the payment of my credit card (Citi bank) using my debit card (Icici bank) however the transaction got failed twice with amount of rs 4700. And i have received a message from phonepe (Application) that they will refund my money within 7 to 9 business days. But the thing changed i have raised number of complaint to phonepe app but no response and then finally i have raised my concerned to consumer court and after 2 days i received a call from phonepe that i need to contact icici bank for charge back and the amount was deducted only once of rs 4700. Then i contacted icici bank and they asked to send some details which i have send thru emails and now it is being 3 weeks i am keep on chasing icici bank for my money but no response from them, everyday second day they are asking to send my details but nobody is talking about my money. Today my frustration level was broke and i call customer services people the response i got was really funny "mam this is not the right department, we are not from backend team you need to contact them for that, however we noted down your query and will response you once we heard back from concerned team". May i ask who is this concerned team and why they taking an era to resolve my query. I made the transaction on 6th jan 2018 and not it is one and half month. Please advise whom should i contact and whose door we should knock now. I need my refund asap and it is not crores and billions, i am middle class woman and i need my rs 4700 back. Please please help me.
                                    +5 photos
                                    Mar 14, 2018
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Feb 11, 2018
                                    ICICI Bank Customer Care's response
                                    Dear Shampa Sen,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4rql2) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      K
                                      kali dass suryavanshi
                                      from Kolkata, West Bengal
                                      Feb 10, 2018
                                      Resolved
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                                      Resolved

                                      Address: 174101

                                      With ref to complaint no. Sr[protected], on 20th and 21st nov withdrawal was done for rs 5.00 and rs.1000 respectively from credit card endind xxx6008, whereas no such transaction happened under my knowledge. The issue was highlightedover mail on 21st nov itself, post which interim credit cashback done for rs. 5.00 and rs.1000. But on 2nd feb again auto debit was done rs.1005.

                                      Requset to share the complete information for the cash debit reason with :

                                      1. Which ip address it happened
                                      2. Under which app and party
                                      3. Transaction deatils
                                      4. Soltution for the auto debit / cash reimbursement

                                      Email id:[protected]@gmail. Vom
                                      Mob. No: [protected]
                                      A/c no.:[protected]
                                      Mar 13, 2018
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Feb 10, 2018
                                      ICICI Bank Customer Care's response
                                      Dear Kali Dass Suryavanshi,

                                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                      Regards,
                                      ICICI Bank Customer Service Team
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