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ICICI Bank Complaints & Reviews

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Updated: Dec 13, 2025
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R
Rajesh779
from Badnawar, Madhya Pradesh
Feb 19, 2018
Resolved
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jio number recharge not done but money deducted from account

Address: 462022

Hi, i have done recharge of 399₹ for jio payment my money was debited from account but i didn't got recharge. I have already talked with bank they said it's debited and jio team is saying payment was not received.
While recharging through upi i got a request from [protected]@icici for 399₹ and same is paid ref. Attached image.

Upi ref no.[protected]
Date and time : 16 feb 2018 12:21 pm.

Please...
+1 photos
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S
Shivlal Borana
from Rajkot, Gujarat
Feb 18, 2018
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Resolved

Address: Jodhpur, Rajasthan, 91
Website: My jio app

Needed refund

I have done transaction throught my jio app via upi code. Recharge was of ₹398 and was given to icici bank having vpa ([protected]@icici) payment was done but i still don't have my plan activated.
Transaction date 18/02/2018
Time 9:50 am
Jio no [protected]
To - [protected]@icici
Upi reference id[protected]
I need my money back.
By seeing the number of complaints and no replies from the bank. If anyone wants to file a case against the bank call me anytime.
Call me [protected]
Name - shivlal borana
+1 photos
Mar 28, 2018
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Feb 21, 2018
ICICI Bank Customer Care's response
Dear Shivlal Borana,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
I have made a transaction from. Phonepe app of rs 349 to [protected]@icici through my jio app and the amount deducted but recharge not done
Kindly refund the amount deducted by [protected]@icici

money dedicated recharge not found - Comment #3010506 - Image #0
ICICI Bank Customer Care's response, Feb 21, 2018
Verified Support
Dear Sandeepprasad04,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a4shq6_1) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Sir/madam meine apne jio number [protected] ka recharge my jio app se via upi se Kari thi.wo payment amount Rs 498 [protected]@icici ko ho gayi or hold ho gayi.mere jio number [protected] ka recharge nahi hua.please refund my amount Rs 498 my phonepe wallet number [protected] via my account me credit karwai.

money dedicated recharge not found - Comment #3010622 - Image #0
money dedicated recharge not found - Comment #3010622 - Image #1
ICICI Bank Customer Care's response, Feb 21, 2018
Verified Support
Dear Customer([email protected]),

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
I am fed up with ICICI. No one can responding. When i am trying to pay my broadband bill Rs.1488, My payment failed, due to session expired and I tried again and paid my bill.My account got deducted twice.Please check and refund my money back to my icici bank account.

money dedicated recharge not found - Comment #3010899 - Image #0
ICICI Bank Customer Care's response, Feb 21, 2018
Verified Support
Dear Sriram Nagisetti,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a4shq6_3) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    S
    snehaganotra
    from Palmaner, Andhra Pradesh
    Feb 18, 2018
    Resolved
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    Resolved

    Website: One Assist

    Hi team,

    I received a message saying that an amount of rs.1899 has been deducted from my credit card for one assist. I don't want this plan any more i have received any prior intimation of renewal of this plan. When called one assist customer care they asked me to call icici credit card customer care and get the plan canceled when called icici credit card they gave me cpp customer number. None of them are ready to hear the problem and get the plan cancelled.

    I want my money back and cancel this plan as i am now not interested in this.

    One assist relationship no. 1729434
    Mobile - [protected]
    Email - [protected]@gmail.com
    Mar 22, 2018
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Feb 19, 2018
    ICICI Bank Customer Care's response
    Dear Snehaganotra,

    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

    Regards,
    ICICI Bank Customer Service Team
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      A
      Anakha11
      from Kollam, Kerala
      Feb 18, 2018
      Resolved
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      Resolved

      I tried closing the goal linked with my savings account.
      Amount has not been credited to my savings account after closing the goal in iwish rd.
      I wouldn't have closed if there was no financial emergency. Now the situation is worse and i've no source to resolve the issue. The inconvenience caused cannot be explained in words. Please consider this and revert asap.
      Mar 21, 2018
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Feb 18, 2018
      ICICI Bank Customer Care's response
      Dear Anakha11,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4s7uk) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
      Feb 18, 2018
      Updated by Anakha11
      I've mailed you, mentioning all the details associated with the issue. I hope it will be resolved soon. Expecting a prompt reply from your end.
      I've mailed you, mentioning all the details associated with the issue. I hope it will be resolved soon. Expecting a prompt reply from your end.
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        S
        Shabir Ahmed Bhat
        from Leh, Jammu and Kashmir
        Feb 17, 2018
        Resolved
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        Resolved

        Address: Ganderbal, Jammu and Kashmir, 191201
        Website: Indiaideas@icici

        Sir
        I today on 17/02/2017 at 2:21pm recharged my jio no.[protected] with 399 rupees through my jio app by upi payment option by my vpa [protected]@ybl (Phonepe app) the transaction details are

        Transaction id
        Ici018b7c9c0bac4c7386abb7bf008d3e6f
        The transaction status is successful but it was not received by jio and my no. Was not recharged.
        I request u please refund my amount back to my account as soon as possible.
        Thanks and oblige.
        Mar 22, 2018
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Feb 18, 2018
        ICICI Bank Customer Care's response
        Dear Shabir Ahmed Bhat,

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
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          M
          Mohani Kumari
          from Dimapur, Assam
          Feb 17, 2018
          Resolved
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          Resolved

          Dear sir,
          I have one no. Icici only vimal vaatsalya bond, whose details are given below;-
          Bond holder no. 0000001
          Certificate no. 37762
          No. Of bond - one.

          Redemption date was 01.01.2018, but till now i have not received any notification from your end regarding the redmption process.
          Kindly communicate me in the following adress.

          Mohani kumari (Mallika)
          C/o - late harihar pandit
          Kamala bhawan
          Beside hazi lodge
          Thanapara
          Pakur - 816107
          Jharkhand
          Email : [protected]@gmailcom
          Mar 23, 2018
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Feb 18, 2018
          ICICI Bank Customer Care's response
          Dear Mohani Kumari,

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
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            D
            Dishant Jaiswal
            from Delhi, Delhi
            Feb 17, 2018
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            Address: Gautam Buddh Nagar, Uttar Pradesh

            Hi,
            My name is dishant jaiswal. I recently opened a salary account in icici bank, jorbagh branch in new delhi dew to my company requirements. After few days i received a text message that one assist plan has been activated for your account and after few more days a sum of 1799/-rupees was deducted from my account without my permission of even informing me. I don't need any such service. I just want my money refunded back as soon as possible
            Account details

            Account number[protected]
            Ifsc code - icic0000286

            Very bad experience for me as a customer from such a reputable bank
            Thank you
            Mar 23, 2018
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Feb 18, 2018
            ICICI Bank Customer Care's response
            Dear Dishant Jaiswal,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
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              D
              dilippathak23
              from Mumbai, Maharashtra
              Feb 17, 2018
              Resolved
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              Resolved

              Address: Thane, Maharashtra, 401107

              Hi, i have done recharge of 399₹ for jio payment my money was debited from account but i didn't got recharge. I have already talked with bank they said it's debited and jio team is saying payment was not received.
              While recharging through upi i got a request from [protected]@icici for 399₹ and same is paid ref. Attached image.

              Upi ref no.[protected]
              Date and time : 21st jan 2018 6:11:37 pm.

              Please take necessary actions and refund my money.
              +1 photos
              Mar 21, 2018
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Feb 18, 2018
              ICICI Bank Customer Care's response
              Dear dilippathak23,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4s7ux) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
              Feb 20, 2018
              Updated by dilippathak23
              @icici i have send email please check..
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                B
                Bharath101
                from Delhi, Delhi
                Feb 17, 2018
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                I have recharged my jio number [protected] with 399 but the jio company says they have not received the money. The amount has to be recharged. Please do the needful immediately.
                Upi transaction id :[protected]
                Google transaction id: cicagmdsq6j9ow

                I have enquired with the jio support team and they claim that they have not received the payment from the bank. I have attached the screen shot of the payment too. This is a very necessary issue please take action immediately
                +2 photos
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                  S
                  suhasbh
                  from Hyderabad, Telangana
                  Feb 17, 2018
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                  Address: Hyderabad, Andhra Pradesh, 500012

                  Sir,
                  I was holding the credit card of icici bank period from 2007 to 2011. Due to some unwanted circumstances i was settled the account which is shown as settled cibil records.
                  The account details are as under.
                  1) a/c no.[protected]
                  Now i would like to go for full closer of this a/c and get update in the cibil with removal of settled tag.
                  Kindly let me know the amount payable to close this account.
                  Thanking you sir
                  ICICI Bank customer support has been notified about the posted complaint.
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                    S
                    Super Shine
                    from Bengaluru, Karnataka
                    Feb 17, 2018
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                    Icici only vimal vaatsalya bonds
                    Money multiplier bond-private placement series r/bpn/99/1

                    Distinctive no (S).[protected] bond holder no.0000001 certificate no[protected]

                    Status in respect of this bond which was issued on[protected] and redemption date[protected].
                    Please advise the position at following address.

                    Ravish kumar rajgarhia
                    D extn 254 to 257
                    B. T. M. Pur road
                    Bhilwara (Rajasthan) 311001
                    ICICI Bank customer support has been notified about the posted complaint.
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                      S
                      Sipindia.com
                      from Jhansi, Uttar Pradesh
                      Feb 17, 2018
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                      Address: Varanasi, Uttar Pradesh, 221002

                      I am holder of the following bonds:
                      Icici safety bonds march-1998
                      (Money multiplier bond - option ii)
                      Bond holder no: 3080-408
                      Bond holder name:
                      R krishnan kutty
                      S anitha nair

                      Please let me know the status of the above mentioned bonds.
                      My current address is:
                      S anitha nair
                      A-5/34, anantha colony
                      Nadesar, varanasi-221002

                      Email: invest. [protected]@gmail.com
                      ICICI Bank customer support has been notified about the posted complaint.
                      Icici money multiplier bond 0399-MMB(2)Tax savings bonds-022000-TSB (3)Tax savings bond -082000-TSB (4)Tax savings bonds-072001-TSB (5)Tax savings bond -012003-TSB, presents states.
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                        P
                        Peermal SunderRaj
                        from Mumbai, Maharashtra
                        Feb 17, 2018
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                        Address: 400067

                        Money not dispensed but balance got deducted

                        Ima sbi customer (Ac - [protected]).

                        Today on 17/02/2018 around 15:58 hrs i had used icici bank atm (Id - sacwf659) at ekta nagar for money withdrawal of worth 1000/-rs but the txn failed with a network error.

                        I didn't get the money but later after like 10min my sbi account was debited

                        Please investigate and get it credited back to my sbi s/b account asap.

                        The feedback says that icici delays this kind of complaints abnormally which is a concern to customers. So kindly do the needful
                        +1 photos
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                          V
                          vasundhra sharma
                          from Noida, Uttar Pradesh
                          Feb 17, 2018
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                          Address: Ghaziabad, Uttar Pradesh, 201014

                          Sir last year i made a complaint that my expression debit card is not working. They didn’t helped me even after sending mail n this year too amount has been deducted from my account so i asked them to send me another atm card with picture but nothing has been done. I am very upset. This is cheating..
                          My name is vasundhra sharma n last 4 digit of my atm is 0931. My account no is[protected]
                          Kindly help
                          +3 photos
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                            A
                            Aditya Sharraf
                            from Muzaffarpur, Bihar
                            Feb 17, 2018
                            Resolved
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                            Resolved

                            Address: Patna, Bihar
                            Website: Jio care

                            I made a recharge of 399 on 17/02/2018 from my jio aap through phone pay upi payment gate way and my amount has been diducted from my bank account but recharge has not done. Plz reverse my amount or make the recharge done. I got the transction id which is icid6152477aef243e6bef732192f8a4ed2.
                            I also attached the screenshot of transiction id given by phone pay.
                            +1 photos
                            Mar 25, 2018
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Feb 21, 2018
                            ICICI Bank Customer Care's response
                            Dear Aditya Sharraf,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4shol) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              S
                              Shaan226
                              from Tumkur, Karnataka
                              Feb 17, 2018
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                              Sir/madam
                              I made a upi transaction of rupees 348 to [protected]@icici on 16th feb at 5:54 pm to recharge my jio mobile.
                              Amount has been deducted from my bank account and payment has been successful to [protected]@icici (Upi reference number is[protected]. But service is not provided.
                              Please help me get my refund from [protected]@icici.
                              I am attaching the transaction receipt along.
                              Thank you
                              +1 photos
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                                D
                                Divesh Ranjan
                                from Bengaluru, Karnataka
                                Feb 17, 2018
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                                I have received call from dev who claimed himself to be loan recovery agent from icici. He told me that i have loan against my name and i have failed to pay emis, for which a notice is being sent out.
                                I don't have any kind of loan from icici, and my personal details (House address, company i work for, dob etc.) were known to him.

                                Date of incident - 16 february 2018 (04:30 pm)
                                Phone number - [protected] (Got call from this number)
                                ICICI Bank customer support has been notified about the posted complaint.
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                                  gaurav5466
                                  from Bengaluru, Karnataka
                                  Feb 16, 2018
                                  Resolved
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                                  Resolved

                                  Address: Bangalore, Karnataka, 560077

                                  Hi,
                                  I have done IMPS transaction worth of ₹20000 on 10/02/2018 from ICICI Bank to bank of Baroda. But transaction was timed out and I got the massage “Dear Customer, IMPS Txn Ref[protected] for Rs.20, 000.00 is timed out at Beneficiary Bank on 10-Feb-2018 19:11:08. Txn status will be updated by Bene Bank in 3 working days.”
                                  so I did another transaction for the same beneficiary with the same amount on 11/02/2018 and it was successful.
                                  So after 3 days I called to ICICI bank customer care for the refund n executive stated that we are taken the request n you we get refund after 5 days and I got the massage, “Dear Customer, Your claim has been registered vide SR[protected] on 15-FEB-18. You will receive an update within 5 working day.”
                                  But today 16/02/2018 I received massage saying, “SR[protected]: Dear Customer, The Beneficiary bank has confirmed that the beneficiarys account has been credited with Rs.20000”
                                  Now the situation is beneficiary got the amount twice and he is not responding properly to give the extra amount back. And I am keep requesting to customer care people to help me out with this n they are unable to help me out.
                                  I kindly request you to give me a proper suggestion with the above mention matter as the amount is quite big.
                                  My ICICI A/c no. Is[protected]
                                  Gaurav Deepak Patil
                                  Bund garden road, Pune branch.
                                  [protected]

                                  Thank you.
                                  Mar 25, 2018
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Feb 21, 2018
                                  ICICI Bank Customer Care's response
                                  Dear Gaurav Deepak Patil,

                                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    J
                                    John Manoah Stephenraj
                                    Feb 16, 2018
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                                    Website: eazypay.icicibank.com/homePage

                                    I was transferring money on the Money2World portal to ICICI Canada account through the citrus easypay payment gateway. It finally resulted in an error. But the money is debited from my HDFC account and when I talk to the Money2World team, they say they have not received the payment. The status in Money2World portal says transaction cancelled.

                                    Not sure what to do since I am in Canada now and not able to understand where my money is!!!

                                    I want ICICI to take this as top priority to track down the payment and either refund or fulfill the transfer.
                                    +1 photos
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                                      Vijai S
                                      from Eluru, Andhra Pradesh
                                      Feb 16, 2018
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                                      Address: 605013

                                      I am complaining about my amount was debited from my account by January 30th using Tez app but it wasn't received by opposite account. Amount of rs. 250 was pending for last 17 day

                                      A/C Name : a. [protected]@okhdfcbank

                                      Google Trans. Id:CICAgMDEifHtcQ

                                      UPI Trans. id:[protected]
                                      Date: 30.01.2018 Time : 4.38pm
                                      +1 photos
                                      ICICI Bank customer support has been notified about the posted complaint.
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