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ICICI Bank Complaints & Reviews

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Updated: Sep 24, 2026
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S
Sharmi66
from Nashik, Maharashtra
Apr 9, 2018
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I had a demat account in icici bank on 2009, when i created the demat account, i was not told about the dp charges, it was told me by the icici representative. After a year i had closed the account with the help of customer service. But when i checked my bank transactions and i found that there is one debit transaction 'dp chgs till mar-18' — inr 826.

1. Firstly, the account was supposed to be closed by 2010 itself.

2. The manager from demat service is informing me that the savings account is linked with demat account which was not able to see in my internet banking. I have taken the screen shot.

3. They have been debiting the charges for next 7 years without my notice, eventhough none of the information is updated - no current mobile number. No current email address. But the amount has been directly debit from the savings account without any notice (No matter what, the bank doesn’t even check the person holding the account is alive, but they directly debit the charges from saving account)

This is completely unacceptable and please refund my amount. My phone number is [protected].

I would like to take this proceed legally to sort of such kind of fraud done by icici bank.
May 18, 2018
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Apr 09, 2018
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4za3m) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
I haven't told them to renewal the one assist scheme and it was already expired on 17th Jan 2018. That time I have clearly told them to don't renew the scheme. But today on 3 April 2018 Rs.1899 has deducted from my account without any intimation, why?
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    Nayan Tatiya
    from Pune, Maharashtra
    Apr 9, 2018
    Resolved
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    Address: Dhule, Maharashtra, 424005

    Hello sir i am getting too much problem from icici bank. They always think aboutt there position and there market value. Always have some foolish reason, beacuse of them i am not able to do my bank work properly. They always try to put burden on us as you have too keep money in bank so that they can manage there reputation for them why should we sacrifice
    Apr 26, 2018
    Complaint marked as Resolved 
    MANAGER PERSONALLY CALLED US AND GAVE US PROPER RESPONSE.THANK YOU SO MUCH
    Dear Nayan Tatiya,

    We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4zgdx) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      K
      Kumari Kalpana
      from Parvatipuram, Andhra Pradesh
      Apr 9, 2018
      Resolved
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      Dear sir,
      I have one no. Icici only vimal vaatsalya bond, whose details are given below;-
      Bondholder no. 0000001
      Certificate no. 20304
      No. Of bond - one.

      Redemption date was 01.01.2018, but till now i have not received any notification from your end regarding the redmption process.

      Kindly communicate me in the following adress.

      21 sk colony, sector-k,
      Malahi pakri chowk, kankarbagh,
      Patna-800020
      E-mail: [protected]@gmail.com
      May 10, 2018
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Apr 09, 2018
      ICICI Bank Customer Care's response
      Dear Kumari Kalpana,

      We have made a note of your concern. Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
      My FOOD card is not still credited even though I have completed my KYC as asked by ICICI bank.Please help me. I have followed all steps as shared by bank in the SMS.
      I get usually credit amt in food card withing first two days of month.This time I got message as I have to complete my KYC and I have done as asked.Still no credit has been done.
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        M
        Mahesh@3
        from Ernakulam, Kerala
        Apr 9, 2018
        Resolved
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        Address: Palakkad, Kerala, 678001

        Dear sir.
        I am mahesh from palakkad.
        I am worked 4 years in icici bank two wheeler section at the year of[protected] with support uttam associates coimbatore (Head office madhurai).
        But they are not provide any details of my pf and uan number. Now i want my pf number and uan number for withdrawing pf amount. I kindly request you to please provide me the details of my pf and uan number. Please do the needful.

        Regards
        Mahesh. K
        Palakkad.
        Mob no. [protected]
        [protected]
        Mail id - [protected]@gmail.com
        May 11, 2018
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Apr 09, 2018
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
        Apr 19, 2018
        Updated by Mahesh@3
        Sir how many days... Will take to solve my problem.
        Apr 24, 2018
        Updated by Mahesh@3
        Sorry sir... How many years... Will take to solve my problem...
        Oct 02, 2018
        Updated by Mahesh@3
        Problem not resolved yet... I have received a mail stating problem marked as resolved... That is all
        Oct 02, 2018
        Updated by Mahesh@3
        Sir I have filed complaint ...not receiving pf and UAN number six month above. I didn't get valid response... Kindly look in to problam seriously...
        Sir I have filed complaint ...not receiving pf and UAN number six month above. I didn't get valid response... Kindly look in to problam seriously...
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          P
          prince367
          from Chennai, Tamil Nadu
          Apr 9, 2018
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          Address: Chennai, Tamil Nadu, 600066
          Website: ICICI personal loan

          Hello team,
          I am prince adaikkala raj salary account holder in icici have applied for personal loan on march 11th through an agent called me from your bank after that have received calls daily and every representative used to collect my data and each of them submitted the application. Also, i have informed difficulties i have in applying for the loan all the representatives told me they will help me out and approve the loan even the person who came to collect the document, i told to the representatives that am so worried to submit the documents as i have chances to get rejected but they convinced me with false information and false promises and made me to submit the documents, for your information i have voice recorder of each representatives who spoke to me. Now my loan application has been rejected by bank for the reasons why i was worried to apply, here it's not my fault that thy made me to submit the application form by keep calling me in online, also no one provided the correct information they just want me to submit the form at the end now am suffering because of your representatives wrong promises this is really unfair, if i didn't recieve any action or response from your side i would even ready to close my account and file complaint against the firm.

          Name: prince adaikkala raj
          Application form number: chep8727846

          Revert back to me as soon as possible before it hit my credit score.
          ICICI Bank customer support has been notified about the posted complaint.
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            P
            Priyam Dahlan
            from Mumbai, Maharashtra
            Apr 9, 2018
            Resolved
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            Address: Mumbai City, Maharashtra

            Sir,
            I had pruchased a money multiper bond in 1999 issue price 5000 amd redemption price 50000 on 2017 but recently when i visited the local icici branch in versova mumbai. The representative told me i will receive only 42000 as the market value is low but in the contract it has been mentioned that the redemption value is 50000. So please look into this matter and take a quick action
            May 11, 2018
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Apr 09, 2018
            ICICI Bank Customer Care's response
            Dear Priyam Dahlan,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4za3n) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
            Sir,
            I tired to contact through your email but there has been error due to which i am not able send my contact details. So writing my no. [protected] contact as soon as possible
            Regards
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              J
              Jency Peter
              from Bengaluru, Karnataka
              Apr 8, 2018
              Resolved
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              Address: Chennai, Tamil Nadu, 6000031

              I have a savings account which is my salary account for the past 18 years and my account is blocked without intimation or reason. I cannot do any transaction and the phone banking is not available on weekends. This is totally unprofessional.

              I have not missed any payments and all of a sudden i am not able to any shopping on weekends. This service is totally unsatisfactory.

              Regards,
              Jency
              May 15, 2018
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Apr 09, 2018
              ICICI Bank Customer Care's response
              Dear Jency Peter,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4za3k) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                A
                anandanmd
                from Ernakulam, Kerala
                Apr 8, 2018
                Resolved
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                Resolved

                Address: 673636

                My account number:[protected].
                Ifsc:icic0000748

                Transaction id:[protected]
                Date of transaction _04.04.2018
                Wrong account number: [protected]

                I send rs.10000/from my federal bank account. But i made a mistake while typing the account number. So i want to get the amount credit my this account. I hope you will do the favor as soon as possible.
                May 10, 2018
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Apr 09, 2018
                ICICI Bank Customer Care's response
                Dear Anandanmd,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
                Apr 11, 2018
                Updated by anandanmd
                do as fast as you can
                Hi Sir/Ma'am(anandanmd),

                We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern and contact details at [protected]@federalbank.co.in with your ticket number (7388) in the subject line so that our team can assist you.
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                  K
                  krish pothuri
                  from Bengaluru, Karnataka
                  Apr 8, 2018
                  Resolved
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                  Resolved

                  Address: 560001

                  I applied for personel loan for 3 lac rupees in icici through my loan care & the executive name was rajat sikerwal, mobile no [protected]. The rate of interest has discussed as 14.49% & processing charges as 2 %, but with out informing to me, they changed it as 14.99%, processing charges as 2.5 % & amount was disbursed. The total amount i was received rs. 2, 87, 952 only. I ask the my loan care executive, icici bank for the charge break up for 12, 048 rs, they didn't responded, even not picking my calls. I urge the people to don't trust them any more, because they will do anything for the money.
                  May 10, 2018
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 09, 2018
                  ICICI Bank Customer Care's response
                  Dear Krish Pothuri,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
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                    S
                    Saravanan_Narayanan
                    Apr 8, 2018
                    Resolved
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                    Address: 560100
                    Website: ICICI Bank

                    Hello sir/madam,

                    I am holding an icici bank account for the past 14 years. Suddenly they have blocked my icici account from 5th april and all my scheduled transactions were failed. This is totally an unprofessional way of handling the bank account and treating the so called privilige customers.

                    Infact i have been to their branch on 26th march 2018 and there were no intimation or communication from the branch about the account details. Looks like they just randomly decided to block the account.

                    Please let me know is there any way i can make the icici responsible for the monetary loss that i have been due to failed transactions and activate my account. Thanks.

                    Best regards,
                    Saravanan
                    May 18, 2018
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Apr 08, 2018
                    ICICI Bank Customer Care's response
                    Dear Saravanan,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4z611) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      K
                      kajal bansiwal
                      from Noida, Uttar Pradesh
                      Apr 7, 2018
                      Resolved
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                      Address: New Delhi, Delhi, 110059

                      Hi,

                      I created a new savings account with ICICI bank. After few days i got to know that they activated a one assist plan on my account. They debited Inr 3399 from my account in two transactions one is of Inr 1500 and another of Inr 1899 without my permission. I want full refund because i havnt made any transaction even though i was not informed about this plan. This comes under fraudlent act.
                      Date of transaction - 3rd april 2018
                      Plan - one assist plan
                      Relationship no - 4088967

                      Regards,
                      Kajal
                      May 16, 2018
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Apr 08, 2018
                      ICICI Bank Customer Care's response
                      Dear Kajal,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4z612) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
                      Hi,
                      Last year June ICICI and oneassist had activated on one assist plan on my account and deducted 1899 Rs from my account
                      I had raised a complaint last year itself to terminate my plan, since it was initiated without my approval and i have got a partial refund of 500 Rs last year. This year also Rs 1899 was deducted from account without any intimation
                      Please terminate my plans with immediate effect and refund the entire amount ASAP. Let me know, if you need any further clarifications, I will be available in mobile number mentioned in the signature.
                      OneAssist Relationship Number : 2249911
                      regards,

                      Ninan M Luke
                      [protected]
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                        P
                        pktanotra
                        from Delhi, Delhi
                        Apr 7, 2018
                        Resolved
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                        Address: 110093

                        I have a/c[protected] with ICICI bank i have transferred rs.10, 000/- using imps on 3 Apr 2018 to Bank of Baroda bank. The imps ref no[protected]. Amount debited from a/c but not yet credited to beneficiary account. I got message that it timed out transaction status will be updated by beneficiary bank with 3 working days but still amount not refunded not credited to the beneficiary bank please look into this issue and resolve it as soon as possible.
                        May 19, 2018
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Apr 07, 2018
                        ICICI Bank Customer Care's response
                        Dear Pktanotra,

                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team
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                          emmanuel trevor
                          from Bengaluru, Karnataka
                          Apr 7, 2018
                          Resolved
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                          Resolved

                          Was enquiring about converting my Credit card balance to EMIs. The ICICI employee, Selva, did the conversion to EMIs without my approval. According to the attached letter my EMIs start on the 10th of April (in 3 days) and this letter also threatens legal action if not paid. I have recorded the calls from Mr. Selva and yesterday's interaction as well would be glad to share them.
                          May 8, 2018
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Apr 07, 2018
                          ICICI Bank Customer Care's response
                          Dear Emmanuel Trevor,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4z1mp) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            pardeepkumar5352
                            from Indore, Madhya Pradesh
                            Apr 7, 2018
                            Resolved
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                            Resolved

                            I am Pardeep Kumar 826/- rupees has been deducted from my bank account stating as (DMC/IN[protected] DP CHGS TILL FEB-18) DP Charges on 27/3/18.

                            I have never activated & used my Demat Account till now.

                            At the time of Account opening i got a kit containing demat card, i insisted not to give this Demat card but he said this is a part of kit sir & free of cost.

                            There was no prior notice. This is completely unethical way of making money to balance there profit margin.

                            I need justice & my deducted amount back immediately. My Account no is[protected]
                            May 9, 2018
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Apr 07, 2018
                            ICICI Bank Customer Care's response
                            Dear Pardeep Kumar,

                            We regret the inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
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                              Manju Polkal
                              from Kanchipuram, Tamil Nadu
                              Apr 6, 2018
                              Resolved
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                              Resolved

                              Address: 560098
                              Website: www.facebook.com

                              Am an icici bank customer. Today 13-02-18 ecsrtnchg charged 413 rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount. My contact details [protected], email at [protected]@oyeplay.com...

                              Thanks,
                              Manjunath pk
                              May 14, 2018
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Apr 07, 2018
                              ICICI Bank Customer Care's response
                              Dear Manjunath Pk,

                              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team
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                                Alex Thomson
                                from Hyderabad, Telangana
                                Apr 6, 2018
                                Resolved
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                                Resolved

                                Address: Hyderabad, Andhra Pradesh, XXXXXX

                                Hi professional,
                                I will make a money transfer 50k (5th april 2018) through phone pe app. My icici bank will charged 289rs for it with out any intimation.
                                2) today (6th april 2018) i will send money 10k through neft it will charged 50rs as tax.
                                3) last 3 years on words i will deposit amount in my account through cash machine, manual deposit or transfer through any bank they will charged rs 140+ for it. For reference check (07/07/2017, 22/03/2017) transactions.
                                I will rise a complaint in bank multiple time but till am not got any update for this deduction. Please check my query and kindly resolve asap.
                                Thanking you,
                                My details:-
                                Name:-shaik. Peeru saheb
                                Ac. No:[protected]
                                Ifsc:-icic0003076
                                Branch:-khambampadu (Village)
                                Ph no:-+91-[protected]
                                May 22, 2018
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Apr 07, 2018
                                ICICI Bank Customer Care's response
                                Dear Shaik.Peeru Saheb,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  roopamn
                                  from Gurgaon, Haryana
                                  Apr 5, 2018
                                  Resolved
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                                  Resolved

                                  Address: New Delhi, Delhi, 110006

                                  Respect Sir,

                                  I have made transaction on last Sunday (01/04/2018), from my ICICI to PNB bank, but somehow transaction time lapsed and from my ICICI bank amount was debited but didn’t credit in my Beneficiary account (TILL NOW), that amount was part of my salary and it’s really difficult to manage with funds, I have also raised this query in mail of iMobile app care, and on customer care, as well as in ICICI bank tooo, but no have given me satisfactory answers though i have visited branch 3-4 times but no response . Today on 5th is the day when my SIP deduct from ICICI BANK but what if my ECS will bounce so your company will charge me up? This is not my fault. Somehow I managed to credit particular amount in my account for SIP DEDUCTIONS.
                                  Please look after this matter because i am in need of my salary, and being salaried person, without funds I cannot even travel to my workplace.
                                  I want you to take action ASAP.

                                  REGARDS
                                  ROOPAM NIGAM
                                  [protected]
                                  May 21, 2018
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Apr 06, 2018
                                  ICICI Bank Customer Care's response
                                  Dear Roopam Nigam,

                                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    S
                                    singh.aman85
                                    from Delhi, Delhi
                                    Apr 5, 2018
                                    Resolved
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                                    Resolved

                                    I had made a transaction of 9000 to hdfc bank account via imps on 04 april, at 10:10 am and it got timed out at beneficiary bank with message "txn status will be updated by bene bank within 3 working days"

                                    Money got debited from my account. Please rollback the transaction or credit it to the beneficiary account

                                    Imps txn reference number :[protected]
                                    Apr 5, 2018
                                    Complaint marked as Resolved 
                                    amount is credited to benficiary account in evening...thanks
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Apr 06, 2018
                                    ICICI Bank Customer Care's response
                                    Dear Singh.Aman85,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4ys1v) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
                                    Hi! I am satrudhan kumar. I have salary account in icici bank since jan-18.
                                    Last March my company Jss group had given double salary in account. I had already told my Jss group. But they are not given any notice .suddenly block my account.
                                    Regards

                                    Satrudhan kumar
                                    A/c no.last four digits 8781
                                    Branch madhapur hyderabad
                                    [protected]
                                    Dear, My a/c no is SBA[protected].on dated 08 DEC 2017 transfer amount 2000 & 500 rs in icici bank to javli bank (bhandup).But amount cut in icici bank account & not transfer to javli bank a/c.javli bank a/c detail & passbook copy attached.
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                                      RupsNitin
                                      from Mumbai, Maharashtra
                                      Apr 5, 2018
                                      Resolved
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                                      Address: Thane, Maharashtra, 421204
                                      Website: Www.oneassist.com

                                      Hi,

                                      I'm using icici debit card. Without any intimation you have deducted the amount of 1899 from my debit card

                                      As last year also i requested you to cancel but you have said that the plan will be cancelled in one year but now it was again repeated and saying that auto renewed without my approval or even not intimated.

                                      Kindly cancel this plan and request you to refund the amount of rs:1899. This is unacceptable that you have been repeating the same.

                                      Deducted date : 2nd nov 2017
                                      Name : rupali vitthal gore ([protected])
                                      May 8, 2018
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Apr 05, 2018
                                      ICICI Bank Customer Care's response
                                      Dear RupsNitin,

                                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                      Regards,
                                      ICICI Bank Customer Service Team
                                      Please update my email address as '[protected]@gmail.com' for my credit card No. [protected].
                                      Hii

                                      I had work with icici bank from 2013 to 2016. Still i have not my pf number
                                      Request you to kindly resolve my queries

                                      Details are mention below
                                      Name dikshit gupta
                                      Emp id 281507
                                      Mail id Dikshit.[protected]@icicibank.com

                                      Pls. Contact me on
                                      [protected]
                                      [protected]@gmail.com

                                      Br
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                                        Saket2005
                                        Apr 5, 2018
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                                        Address: Pune, Maharashtra, 411057

                                        I have made a transaction of 12000 to union bank account via imps on 04 april, at 23:46 and it got timed out at beneficiary bank with message "txn status will be updated by bene bank within 3 working days"

                                        Money got debited from my account.

                                        Please revert the transaction or make credit it to the beneficiary account

                                        Imps txn reference number :[protected]

                                        Please resolve this issue asap. Thank you
                                        May 7, 2018
                                        Complaint marked as Resolved 
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Apr 05, 2018
                                        ICICI Bank Customer Care's response
                                        Dear Customer (Saket2005),

                                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4ynrt) in the subject line of your email. Our official will assist you.

                                        Regards,
                                        ICICI Bank Customer Service Team
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