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ICICI Bank Complaints & Reviews

3.3
Updated: Mar 18, 2026
Complaints 23775
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14308
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ICICI Bank reviews & complaints page 601

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D
Darshan D Pandit
from Mumbai, Maharashtra
Feb 25, 2018
Resolved
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Dear customer, inr 50.00 was spent using debit card of account xx6870 on 26-feb-18. Info: vin*google *ser.

I received this message at 8:31am on 25th feb 2018.

Please check this. I have not authorized any payment.

My details
Name: darshan pandit
Mumbai
J b nagar branch

[protected]@rediffmail.com

I request you to take up this matter and resolve it at the earliest. I had also complaint earlier about a similar fraud transaction. However no response was received. Please do the needful and ensure the safety of account holders.
Mar 30, 2018
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Feb 25, 2018
ICICI Bank Customer Care's response
Dear Darshan Pandit,

We have made a note of your concern. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
ESCRTNCHGS were applied on my account. i want to know why?
The Cashier of the Baddi bank did not deposit My money
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    E
    erramre
    Feb 24, 2018
    Resolved
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    Resolved

    icici dormant account and post minimum balance charges

    Dear sir,

    Recently activated my icici account which was dormat sice very long. As requested my account has been activiated and also bank officer confirmed that they wont charge any minimum balances charges since it's darmant since long time.

    After confirmation, i transffered money to account. Later bank deducted minimum balanace charges since 2013. I am surprised!!

    Can you please help me how to...
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    Pandu Sagar
    from Hyderabad, Telangana
    Feb 24, 2018
    Resolved
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    Resolved

    Address: 500043

    I am having bank account in icici khairtabad branch from last 4 years and my account no. Is[protected]
    My contact number is : [protected]

    I was just checking my internet banking and got the shock because my account has been debited by smab charges on 21/02/2018 smab charges-jan18+igst dr 591 + 106.38
    I don't have any mail informing about this smab charges. I have no information from icici. No call, no mail and no msg. Now that i
    Understand that icici bank has not informed me about change of balance system and if charges deducted are not credited back to my account then i will be left with no other option but to take this matter to higher authorities and banking ombudsman as this is clear violation of rule 8 (1) (K) i. E. "levying of charges without adequate prior notice to the customer" of the banking ombudsman scheme 2006.
    Mar 29, 2018
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Feb 26, 2018
    ICICI Bank Customer Care's response
    Dear Pandu Sagar,

    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

    Regards,
    ICICI Bank Customer Service Team
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      S
      Sanjay Daspaul
      from Kolkata, West Bengal
      Feb 24, 2018
      Resolved
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      Resolved

      Address: Kolkata, West Bengal, 700071

      Dear cro,
      Pl. Let me inform the procedure of redemption of bond details given below: i have tried so many times to your customer care officer to solve the matter, they advise me to send mail to you.
      Band name: icici only vimal vaatsalya bonds
      Bondholder no. 0000001
      Certificate no.: 51905
      Distinctive no.:[protected]
      Your soonest valued reply will be highly appreciated

      With regards
      Sanjay das paul
      Apr 4, 2018
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Feb 26, 2018
      ICICI Bank Customer Care's response
      Dear Sanjay Daspaul,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4syvh) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        P
        PCR Naidu
        from Bengaluru, Karnataka
        Feb 24, 2018
        Resolved
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        Resolved

        This is pcr naidu.

        Today i received a sms from vm-icicib saying that "dear customer, your account xx0122 has been debited with inr 20, 000.00 on 26-feb-18. Info: atm*cash wdl*24. The available balance is inr 3, 55, 724.64."
        Here need to understand 2 things.
        1. I don't have icici bank account
        2. The transaction is post dated using atm. Today is 24th feb 2018 and the transaction shows the date as 26-feb-2018.

        Could you please help me in knowing the right status.

        Regards
        Pcr naidu
        +[protected]
        Mar 30, 2018
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Feb 26, 2018
        ICICI Bank Customer Care's response
        Dear PCR Naidu,

        Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
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          D
          Daniel Shahid
          from Kolkata, West Bengal
          Feb 24, 2018
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          Address: Kolkata, West Bengal, 700157
          Website: icicibank.com

          Bank agent promised me to provide a pl of 5000 for 2 years at 16% roi while i had an existing pl account of rs. 2 lack. I had asked them to create a separate account of 50000 and not to top up on my existing loan. But what she did is she gave me a loan of rs.230000 at roi 16% for 5 years without confirming me. Not a single call or sms or email communication from their side before disbursement of the amount. This incident is of nov 2017 since then i'm fighting with bank and sent mail to all senior officials, they all listened my problems but couldn't resolve them. They are just saying you can pre close the loan. We can waive off the preclosure charge only. They all asked me to send call recordings if any i sent them call recordings when it is proved that they are wrong they say i can't do anything. I am lossing my 60000 rs due to this scam but who will help me???

          Regards
          Mohd shahid
          [protected]
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Feb 26, 2018
          ICICI Bank Customer Care's response
          Dear Daniel Shahid,

          Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
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            N
            Nagarshaka
            from Gurgaon, Haryana
            Feb 23, 2018
            Resolved
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            Resolved

            Dear sir/madam
            I have taken a loan, account no.-lpxxxxxxxxxxxx82, loan amount 100, 000, net disburs-97, 905
            In this regard i am having an objection that on 25th jan 2018 your one of executive has told me that processing fee will one %, and insurance fees 500.

            But when i received the amount there are variation on different front like processing fee charge is 1100, insurance premium is 995, others 500.
            When i contact to executive she told i cant do anything.
            Sir, kindly help to refund money from icici bank
            Mar 29, 2018
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Feb 26, 2018
            ICICI Bank Customer Care's response
            Dear Nagarshaka,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4syvl) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              S
              suchetam
              from Delhi, Delhi
              Feb 23, 2018
              Resolved
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              Resolved

              Address: 110003

              Yesterday (22-feb-2018) i visited icici bank, d 16 south ex part 2 new delhi, south delhi, defence colony, andrewsganj, delhi - 110049, to get my mobile number added to my aadhar card, as they are permanent center for aadhar card updation. However, they asked me to book an appointment and accordingly i can come on the scheduled date (05-mar-2018). To my utter surprise she said i can only update 4 aadhar details in a day and one entry takes almost 20 to 25 minutes. As per govt. Rules we are required to update aadhar with other accounts such as bank a/c, and other payment related portals. If, such private banks will take this long time duration to update details, how will everyone else get this done within such short span of time.
              Mar 27, 2018
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Feb 24, 2018
              ICICI Bank Customer Care's response
              Dear suchetam,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4ssre) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                S
                shivam301296
                from Indore, Madhya Pradesh
                Feb 23, 2018
                Resolved
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                Resolved

                Address: 461775
                Website: www.icicibank.com

                Dear sir,
                I'm shivam agrawal holding icici savings account for past 2 years. A/c#[protected] in pipariya, madhya pradesh.
                Without any intimation, my account has been debited. My account has a balance below 500 for many times but i have never come across something like this before.
                Please take some appropriate action.

                15 feb '18 mabchgs-jan18+gst dr. 387.60
                Mar 27, 2018
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Feb 24, 2018
                ICICI Bank Customer Care's response
                Dear shivam301296,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
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                  A
                  Additya Chakraborty
                  from Kolkata, West Bengal
                  Feb 23, 2018
                  Resolved
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                  Resolved

                  Address: Maldah, West Bengal, 732123
                  Website: icici bank

                  I am an account holder of icici bank. When i check my account balance, my money in account was less from the previous days balance. I was thinking why i was having such deduction and i checked my mail and phone whether i received any notification. But i didn’t. Then i went to my personal banking website checked my statement. Then i saw a charge of 592 rupees in the name of smab chgs-jan18 and sgst-53+cgst-53. My account no is[protected] contact no-[protected], email [protected]@gmail.com
                  Mar 27, 2018
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Feb 24, 2018
                  ICICI Bank Customer Care's response
                  Dear Additya Chakraborty,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
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                    Z
                    Zinings
                    from Kolkata, West Bengal
                    Feb 22, 2018
                    Resolved
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                    Resolved

                    Icici bank has debited 166 rupess from my account as smap charge with out notify me. This is totally bad service. I was using this account as salary account when i did job a company but now i quit that company. So for a while i didn't use my icici bank account. But recently i start use it again and deposit money and transac money but initially no amount was not deducted from my account. But when i checked today (22/2/2018) it's showing that 166 rupess is debited from account as a smap charge. So now i want to close this bank account because i can't effort to give money as smap charge to icici bank.
                    Mar 30, 2018
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Feb 23, 2018
                    ICICI Bank Customer Care's response
                    Dear Customer (Zinings),

                    We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4sox1) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      A
                      anuabhi
                      from Hyderabad, Telangana
                      Feb 22, 2018
                      Resolved
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                      Resolved

                      Address: Hyderabad, Andhra Pradesh

                      Hello,
                      I have an emi (Rs.2660/-) on 21 of every month and i have deposited rs.2700/- on 21/02/2018 at 10 am and on 22/2/2018 i got a message that my ecs has been bounced and rs.413/- has been debited from my account. I would like to know why ecs has been returned even if i have sufficient balance in my account and why rs.413/- has been debited. And i hope this will not be effected on my cibil score.

                      Please suggest!!
                      Mar 28, 2018
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Feb 23, 2018
                      ICICI Bank Customer Care's response
                      Dear Anuabhi,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4sovo) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        A
                        Anant jay
                        from Delhi, Delhi
                        Feb 22, 2018
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                        HI, I bought 50 KG GBFITNESS Home Gym Set With 2 Dumbbell Rods, 2 Rods, 8 In 1 Bench & Gym Bag on[protected] from ebay at around 9:15pm but my order status is not showing on my account. I already pay through UPI and UPI Reference number is ############. Rs 4406.80 paid through UPI. Recever address which is shown is [protected]@icici. My UPI is [protected]@paytm.
                        Also it appears through billdesk
                        ICICI Bank customer support has been notified about the posted complaint.
                        Dear Anant Jay,

                        We are sorry to hear that you've been having this experience. Since we can't reach you so you can contact us here: http://ocsnext.ebay.in/ocs/home

                        Regards,
                        Team eBay
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                          R
                          roma_choudhurysahu
                          from Delhi, Delhi
                          Feb 22, 2018
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                          Dear sir
                          I have one vimal only vaatsalya bonds with following detail-
                          Bond holder no-0000001
                          Certificate no-5087
                          Maturity-01.01 2018
                          Face value-rs 1000.00

                          Kindly advise process of redumption
                          Thankyou
                          Roma choudhury sahu
                          Clubtown heights, block 6, flat 7a, 14 b t road,
                          Kolkata 700056
                          Mob-[protected] ph[protected]
                          E mail r. [protected]@gmail.com
                          ICICI Bank customer support has been notified about the posted complaint.
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                            A
                            from Nashik, Maharashtra
                            Feb 22, 2018
                            Resolved
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                            Resolved

                            pre-qualified personal loan rejected

                            Address: Nashik, Maharashtra, 422003

                            ICICI offered a pre-approved loan (image1) and I applied for it. Now they say that the loan was pre-qualified and not pre-approved.

                            There website clearly mentions pre-approved and when you click on it, you get redirected to the login screen and need to enter your net banking details.

                            After you log in the pre-approved changes to pre-qualified... which clearly seems to be a trap to induce customers to apply for...
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                            D
                            Dhanmani das
                            from Belonia, Tripura
                            Feb 22, 2018
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                            Address: 781036
                            Website: www.icicibank.com

                            My self dhanmani das guwahatin i have taken icici bank two wheeler loan 29th november 2005, loan amount 53, 551/- tenure 60 month (Loan account no but i have one problem with me, i am unable pay the next 60 month emi time to time but i have settled the ballance amount on the date of 31st ctober 2012 but at this moment my cibil score very drop and loan was seeing* written off*.

                            I want to update the record in my cibil, please remove the status written off in my record.

                            Regards.
                            Sri dhanmani das
                            ICICI Bank customer support has been notified about the posted complaint.
                            Feb 22, 2018
                            Updated by Dhanmani das
                            Loan account no LTGUW[protected]
                            My Self Dhanmani das guwahatin I have taken icici bank two wheeler loan 29th November 2005, loan amount 53, 551/- tenure 60 month ( loan account noLTGUW[protected]) but I have one problem with me, I am unable pay the next 60 month emi time to time but I have settled the Ballance amount on the date of 31st ctober 2012 but at this moment my cibil score very drop and loan was seeing* Written Off*. 

                            I want to update the record in my Cibil, Please remove the status Written off in my Record.

                            Regards.
                            Sri dhanmani das
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                              S
                              Shripadsutar
                              from Nashik, Maharashtra
                              Feb 22, 2018
                              Resolved
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                              Resolved

                              icici bajaj scooter bond series rdbdb 99

                              My father holds icici bajaj scooter bond money multiplier bond private placement series rdbdb 99. This bond matures in 2026, but my father who is bondholder was passed away one year ago. Now i don't know what to do with this bond, is this bond transferable? How to do that. I also want to know is there any nominee, for that where should i contact or email,
                              I want office contact number or mail address.

                              Thank you...
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                              P
                              prashanthi bachiReddy
                              from Delhi, Delhi
                              Feb 22, 2018
                              Resolved
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                              Resolved

                              Address: Rangareddy, Andhra Pradesh, 500035

                              I have opened the salary account with icici bank ltd., but my salary account is on hold as i already having an existing salary account with bank hence i requested for closure of the existing salary account on 15th february 2018.. They said it will take 3 working days but 6 working days over and still i did not receive any status. And my salary account is on hold

                              This is totally intolerable they are not responding properly.
                              Mar 25, 2018
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Feb 22, 2018
                              ICICI Bank Customer Care's response
                              Dear Prashanthi BachiReddy

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4slia) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                W
                                Waheguruji Tera Shukar Hai
                                from Gurgaon, Haryana
                                Feb 22, 2018
                                Resolved
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                                Resolved

                                Address: New Delhi, Delhi, 110085
                                Website: www.icicibank.com

                                I have been charged rs 3580 on maintaining the minimum balance. Neither the bank executive nor any customer support has called to acknowledge. Neither bank branch has provided me any net banking, debit card and phone banking so how can i transfer my money. Sector 11, rohini branch always say me to my close my current account as i am not eligible to operate the bank account, also, they are not providing any support services. They are continuously deducting my all money from my current account without informing how much amount is been to deduct more, when i opened my current account they told us that 6 month minimum balance is not required but they are continuously deducting my money from my account and the bank manager of plot no-6, garg trade centre, sector 11, rohini, delhi, 110085 say to close my current account as they have not any answer to reply my questions, always he say he is in a meeting or somewhere else, i am going to police station to complaint against bank and bank manager for misbehave with me. Please don't open the current account with icici. My account no. Is cdi infotech pvt ltd[protected]
                                Mar 25, 2018
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Feb 22, 2018
                                ICICI Bank Customer Care's response
                                Dear Customer(Waheguruji Tera Shukar Hai),

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  J
                                  Jai Kumaar
                                  from Chennai, Tamil Nadu
                                  Feb 22, 2018
                                  Resolved
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                                  Resolved

                                  Address: New Delhi, Delhi, 110025
                                  Website: ICICI Credit card

                                  Hi team,

                                  Greetings of the day..!

                                  I purchased one new mobile day before yesterday by using icici credit card on flipkart.

                                  When i was purchasing i opted no emi cost option (6 emi of rs 2150/- each).

                                  Now my billing cycle is showing some ci @ 18% on this.. Want to understand what is this and why it has been charged.

                                  This is second time i am feeling being cheated. Last year i purchased one plus and that time also i was charged some interest on each emi.

                                  Want to understand these hidden tacts.

                                  Already sent this complaint to your ceo.

                                  Regards
                                  Jai
                                  [protected]
                                  Mar 25, 2018
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Feb 22, 2018
                                  ICICI Bank Customer Care's response
                                  Dear Jai Kumaar,

                                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
                                  Feb 23, 2018
                                  Updated by Jai Kumaar
                                  Thanks for your response..
                                  would love to hear positive things from you.
                                  Feb 26, 2018
                                  Updated by Jai Kumaar
                                  how much time it will take to address the above mentioned issue.
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