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ICICI Bank Complaints & Reviews

3.3
Updated: Jun 2, 2026
Complaints 23783
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ICICI Bank reviews & complaints page 601

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A
Akash Laskar
from Ingraj Bazar, West Bengal
Feb 27, 2018
Resolved
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Resolved

Dear eazy pay icici, my name is putul mondal. I make a payment of rs.750.00 on 23 february 2018 for nios d. El. Ed exam fees. But this amount was debited from my account and not adjust with nios website. Please hlep me quickly and refund it or adjust with nios. My transection id is:prcr/[protected]/[protected]
0/eazypayici. Please sloved it as soon as possiable.
Apr 3, 2018
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Feb 27, 2018
ICICI Bank Customer Care's response
Dear Akash Laskar,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4t21f) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    9
    96444imran
    from Raipur, Chhattisgarh
    Jul 13, 2018
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    Address: Chennai, Tamil Nadu, 600001
    Website: www.icicibank.com

    Dear Consumer Team,

    How can they block my saving account? With out account holder confirmation..
    How dare to touch my account... Its a fraud work accounting from icici bank.. I am outside from my native place 500kms away... I could not use my account... I have hdfc & union 15years user bank how indiscipline they handle. To customers
    I am 10years account holder in icici bank.. I loss my faith on icici bank. Cheating public i want my account to get my account active immediately...

    Regards imran [protected]
    ICICI Bank customer support has been notified about the posted complaint.
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      A
      Arathy123
      from Bengaluru, Karnataka
      Feb 26, 2018
      Resolved
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      Resolved

      Website: www.icicibank.com

      My icici card (Salary account) was used for unauthorized transaction and an amount of rs 902 was deducted from my account on 28th jan 2018. When i checked the bank account statement, i found that the unauthorized transaction happened using payzapp (Hdfc application). I have reached out to the bank multiple times and also to the customer care raising the unauthorized debit on my account. Also i have submitted the dispute form as per the ask from the icici bank.

      However after multiple customer calls and bank visits, my dispute was rejected stating that the transaction has occured through second level authentication (Which i am not aware of). The bank is not taking any responsibility and declining all my further requests. I have lost the hope in the icici bank as there is no security for the money in the account.
      Apr 3, 2018
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Feb 28, 2018
      ICICI Bank Customer Care's response
      Dear Customer, (Arathy123)

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4t5et) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        S
        Sakthi Kishore
        from Ernakulam, Kerala
        Feb 26, 2018
        Resolved
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        Resolved

        Address: Mumbai City, Maharashtra

        I had taken an education LOAN from ICICI Bank and after my graduation I could not find a job so I was not able to payback the LOAN EMI on time. Now I finally got a job and I wanted to settle the LOAN by a pre-closure settlement and so contacting the collection agency and told them about it and asked for like 10 days time. Unfortunately I couldn't get the amount ready during that period and so I asked them for some more time but they started calling me all day long and my office numbers event hough I attended every call of theirs. And when I asked them about this they said I'm a liar and cheat and that I will not pay the amount and so we will continue calling your office and torture you until you pay. This is completely unfair and a clear harassment. They call my relatives and office and say ### about me to my office colleagues. They didn't give me any of their details. But the guy who used to me harass me is 'Mayur' and this is his number [protected]. Please take action against these bloodsuckers. I've suffered a lot.
        Feb 27, 2018
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
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          S
          Sai Santhosh
          from Chennai, Tamil Nadu
          Feb 26, 2018
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          Address: 560100

          Hi icici team,

          There are two unauthorized transactions on my credit card on[protected] for an amount of rs.320 and rs.640 for a merchant named streamgames.com, i neither received any otp for this nor authorized any transaction.

          I have contacted the customer care on this and they registered a complaint with number sr[protected]. I have mailed them the scanned copy of the dispute form

          This is a clear case of fraud. I need this to be thoroughly investigated.

          Thanks.
          ICICI Bank customer support has been notified about the posted complaint.
          Sir,
          I am receving a sms every month
          from ICICI bank that EMI of RS9850
          is due on 7feb 2018 for A/C no LBMUM[protected].
          I am to bring to your knowledge that no loan has been taken by me on above account.Please check and correct your phone number and send sms to concern person who has taken loan from your bank.
          Thanks
          R D SINGH
          I join to I process constantly by ICICIC BANK (ca/sa) Department 27/08/2007 to one Year's.
          Anil Parshottambhai Parmar

          Pf Prosseing to require.
          So please Help Full
          Mob [protected]
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            K
            Kaldane
            Feb 26, 2018
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            Address: Mumbai City, Maharashtra, 400010
            Website: Need to close credit card outstanding

            Dear sir, i tried calling customer care for closing my icici credit card, whereas i visit icici branch twice regarding the same. Contacted customer care for hours n hours, followed through email. But there is no positive response from your icici team.
            Kindly requesting to contact me through email : [protected]@yahoo.com

            Your registered mobile number : [protected] (Its old no)

            City : mumbai

            Date of birth.[protected]

            Pan card :bcipk3199k
            ICICI Bank customer support has been notified about the posted complaint.
            Feb 26, 2018
            Updated by Kaldane
            Dear sir, i tried calling customer care for closing my icici credit card, Whereas i visit icici branch twice regarding the same. contacted customer care for hours n hours, followed through email. But there is no positive response from your icici team.
            Kindly requesting to contact me through email : [protected]@yahoo.com

            Your registered Mobile number : [protected](its old no)

            City : Mumbai

            Date Of Birth.[protected]

            Pan card :BCIPK3199K
            Recharged my jio through phonepay, transaction showing successful and received by [protected]@icici...but no recharge done...
            Name Madhusudan Bhusari Bond hodar No. 7815-281 No.of bonds 2 address 14. Rambag, Indore
            I do not receive maturity amount till to day
            Pl advie in the matter
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              I
              inderji
              from Mathura, Uttar Pradesh
              Feb 25, 2018
              Resolved
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              Resolved

              Address: Haridwar, Uttarakhand

              I have open icici bank site and open the rd with 5000 rs and same time amount deduct my account than after i have check my account and found rd not open so i have check bank statement than i found dr tran for funding account 0239 so with out permissions amount transfer in wrong account so kindly close it. And refund my amount 5000 rs as soon as possible
              Apr 1, 2018
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Feb 24, 2018
              ravikumarprajapati's response
              Dear sir
              I have done a jio recharge of rs[protected]rs voucher) from jio app thorough [protected]@icici wallet phone pay upi the amount is deducted from my account but the recharge is not done by so please help me refund my money
              Recharge date and time-consuming 23/02/2018. 08.12pm
              UPI reference id-ICI78574bd5d4ab4a64b26a400c02695edf

              Verified Support
              Feb 26, 2018
              ICICI Bank Customer Care's response
              Dear Inderji,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4syvz) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
              Sir, i recharge rs 349 of my jio number [protected] today at 3:09 pm through my BHIM UPI. But recharge is not successful though my money is debited and sms is received. I called in jio customer care but they told me that recharge was declined. Sir how can i get my refund.
              Here my transaction screenshot is attached
              Dear sir
              I have done a jio recharge of rs349 from jio app thorough [protected]@icici wallet phone pay upi the amount is deducted from my account but the recharge is not done by so please help me refund my money
              Recharge date and time-consuming 23/02/2018. 08.12pm
              UPI reference id-ICI78574bd5d4ab4a64b26a400c02695edf
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                R
                Rajesh kumar Dhir
                from Nawanshahr, Punjab
                Feb 25, 2018
                Resolved
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                Resolved

                Address: Ludhiana, Punjab, 141001

                Dear sir/madam,

                My money multiplier bond number 5431-419, distinctive no 1403b-1403b has matured on 28april'17.

                My old address:
                Bhuvan dhir
                B-1 633/2 kundan puri, civil line ludhiana.

                So for maturity amount claim, can you please issue that amount or guide me if anything else is required.

                I am attaching bond copy, my aadhar card, driving licence & cancelled check copy for your kind reference.

                Do write back if something else is required.
                Change address:
                7413/1 durga puri habowal kalan, ludhiana (Punjab)

                Regards
                Bhuvan dhir
                S/o rajesh dhir
                [protected]
                Apr 3, 2018
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Feb 25, 2018
                Updated by Rajesh kumar Dhir
                I Rajesh Dhir as a guardian requst to this payment release to my son Bhuvan Dhir
                Verified Support
                Feb 26, 2018
                ICICI Bank Customer Care's response
                Dear Rajesh kumar Dhir,

                Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
                BIL *[protected]* PGMIB,

                we have a wrong deduction while am booking train tickets, please solve this.
                i have deducted Rs.375.90 please solve my problem.
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                  D
                  Darshan D Pandit
                  from Mumbai, Maharashtra
                  Feb 25, 2018
                  Resolved
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                  Resolved

                  Dear customer, inr 50.00 was spent using debit card of account xx6870 on 26-feb-18. Info: vin*google *ser.

                  I received this message at 8:31am on 25th feb 2018.

                  Please check this. I have not authorized any payment.

                  My details
                  Name: darshan pandit
                  Mumbai
                  J b nagar branch

                  [protected]@rediffmail.com

                  I request you to take up this matter and resolve it at the earliest. I had also complaint earlier about a similar fraud transaction. However no response was received. Please do the needful and ensure the safety of account holders.
                  Mar 30, 2018
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Feb 25, 2018
                  ICICI Bank Customer Care's response
                  Dear Darshan Pandit,

                  We have made a note of your concern. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
                  ESCRTNCHGS were applied on my account. i want to know why?
                  The Cashier of the Baddi bank did not deposit My money
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                    E
                    erramre
                    Feb 24, 2018
                    Resolved
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                    Resolved

                    Dear sir,

                    Recently activated my icici account which was dormat sice very long. As requested my account has been activiated and also bank officer confirmed that they wont charge any minimum balances charges since it's darmant since long time.

                    After confirmation, i transffered money to account. Later bank deducted minimum balanace charges since 2013. I am surprised!!

                    Can you please help me how to proceed on this kind of cheat by such top bank?
                    Apr 3, 2018
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Feb 25, 2018
                    ICICI Bank Customer Care's response
                    Dear Customer(erramre),

                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
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                      P
                      Pandu Sagar
                      from Hyderabad, Telangana
                      Feb 24, 2018
                      Resolved
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                      Resolved

                      Address: 500043

                      I am having bank account in icici khairtabad branch from last 4 years and my account no. Is[protected]
                      My contact number is : [protected]

                      I was just checking my internet banking and got the shock because my account has been debited by smab charges on 21/02/2018 smab charges-jan18+igst dr 591 + 106.38
                      I don't have any mail informing about this smab charges. I have no information from icici. No call, no mail and no msg. Now that i
                      Understand that icici bank has not informed me about change of balance system and if charges deducted are not credited back to my account then i will be left with no other option but to take this matter to higher authorities and banking ombudsman as this is clear violation of rule 8 (1) (K) i. E. "levying of charges without adequate prior notice to the customer" of the banking ombudsman scheme 2006.
                      Mar 29, 2018
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Feb 26, 2018
                      ICICI Bank Customer Care's response
                      Dear Pandu Sagar,

                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
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                        S
                        Sanjay Daspaul
                        from Kolkata, West Bengal
                        Feb 24, 2018
                        Resolved
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                        Resolved

                        Address: Kolkata, West Bengal, 700071

                        Dear cro,
                        Pl. Let me inform the procedure of redemption of bond details given below: i have tried so many times to your customer care officer to solve the matter, they advise me to send mail to you.
                        Band name: icici only vimal vaatsalya bonds
                        Bondholder no. 0000001
                        Certificate no.: 51905
                        Distinctive no.:[protected]
                        Your soonest valued reply will be highly appreciated

                        With regards
                        Sanjay das paul
                        Apr 4, 2018
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Feb 26, 2018
                        ICICI Bank Customer Care's response
                        Dear Sanjay Daspaul,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4syvh) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          P
                          PCR Naidu
                          from Bengaluru, Karnataka
                          Feb 24, 2018
                          Resolved
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                          Resolved

                          This is pcr naidu.

                          Today i received a sms from vm-icicib saying that "dear customer, your account xx0122 has been debited with inr 20, 000.00 on 26-feb-18. Info: atm*cash wdl*24. The available balance is inr 3, 55, 724.64."
                          Here need to understand 2 things.
                          1. I don't have icici bank account
                          2. The transaction is post dated using atm. Today is 24th feb 2018 and the transaction shows the date as 26-feb-2018.

                          Could you please help me in knowing the right status.

                          Regards
                          Pcr naidu
                          +[protected]
                          Mar 30, 2018
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Feb 26, 2018
                          ICICI Bank Customer Care's response
                          Dear PCR Naidu,

                          Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team
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                            D
                            Daniel Shahid
                            from Kolkata, West Bengal
                            Feb 24, 2018
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                            Address: Kolkata, West Bengal, 700157
                            Website: icicibank.com

                            Bank agent promised me to provide a pl of 5000 for 2 years at 16% roi while i had an existing pl account of rs. 2 lack. I had asked them to create a separate account of 50000 and not to top up on my existing loan. But what she did is she gave me a loan of rs.230000 at roi 16% for 5 years without confirming me. Not a single call or sms or email communication from their side before disbursement of the amount. This incident is of nov 2017 since then i'm fighting with bank and sent mail to all senior officials, they all listened my problems but couldn't resolve them. They are just saying you can pre close the loan. We can waive off the preclosure charge only. They all asked me to send call recordings if any i sent them call recordings when it is proved that they are wrong they say i can't do anything. I am lossing my 60000 rs due to this scam but who will help me???

                            Regards
                            Mohd shahid
                            [protected]
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Feb 26, 2018
                            ICICI Bank Customer Care's response
                            Dear Daniel Shahid,

                            Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
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                              N
                              Nagarshaka
                              from Gurgaon, Haryana
                              Feb 23, 2018
                              Resolved
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                              Resolved

                              Dear sir/madam
                              I have taken a loan, account no.-lpxxxxxxxxxxxx82, loan amount 100, 000, net disburs-97, 905
                              In this regard i am having an objection that on 25th jan 2018 your one of executive has told me that processing fee will one %, and insurance fees 500.

                              But when i received the amount there are variation on different front like processing fee charge is 1100, insurance premium is 995, others 500.
                              When i contact to executive she told i cant do anything.
                              Sir, kindly help to refund money from icici bank
                              Mar 29, 2018
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Feb 26, 2018
                              ICICI Bank Customer Care's response
                              Dear Nagarshaka,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4syvl) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                S
                                suchetam
                                from Delhi, Delhi
                                Feb 23, 2018
                                Resolved
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                                Resolved

                                Address: 110003

                                Yesterday (22-feb-2018) i visited icici bank, d 16 south ex part 2 new delhi, south delhi, defence colony, andrewsganj, delhi - 110049, to get my mobile number added to my aadhar card, as they are permanent center for aadhar card updation. However, they asked me to book an appointment and accordingly i can come on the scheduled date (05-mar-2018). To my utter surprise she said i can only update 4 aadhar details in a day and one entry takes almost 20 to 25 minutes. As per govt. Rules we are required to update aadhar with other accounts such as bank a/c, and other payment related portals. If, such private banks will take this long time duration to update details, how will everyone else get this done within such short span of time.
                                Mar 27, 2018
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Feb 24, 2018
                                ICICI Bank Customer Care's response
                                Dear suchetam,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4ssre) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  shivam301296
                                  from Indore, Madhya Pradesh
                                  Feb 23, 2018
                                  Resolved
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                                  Resolved

                                  Address: 461775
                                  Website: www.icicibank.com

                                  Dear sir,
                                  I'm shivam agrawal holding icici savings account for past 2 years. A/c#[protected] in pipariya, madhya pradesh.
                                  Without any intimation, my account has been debited. My account has a balance below 500 for many times but i have never come across something like this before.
                                  Please take some appropriate action.

                                  15 feb '18 mabchgs-jan18+gst dr. 387.60
                                  Mar 27, 2018
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Feb 24, 2018
                                  ICICI Bank Customer Care's response
                                  Dear shivam301296,

                                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    A
                                    Additya Chakraborty
                                    from Kolkata, West Bengal
                                    Feb 23, 2018
                                    Resolved
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                                    Resolved

                                    Address: Maldah, West Bengal, 732123
                                    Website: icici bank

                                    I am an account holder of icici bank. When i check my account balance, my money in account was less from the previous days balance. I was thinking why i was having such deduction and i checked my mail and phone whether i received any notification. But i didn’t. Then i went to my personal banking website checked my statement. Then i saw a charge of 592 rupees in the name of smab chgs-jan18 and sgst-53+cgst-53. My account no is[protected] contact no-[protected], email [protected]@gmail.com
                                    Mar 27, 2018
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Feb 24, 2018
                                    ICICI Bank Customer Care's response
                                    Dear Additya Chakraborty,

                                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      Z
                                      Zinings
                                      from Kolkata, West Bengal
                                      Feb 22, 2018
                                      Resolved
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                                      Resolved

                                      Icici bank has debited 166 rupess from my account as smap charge with out notify me. This is totally bad service. I was using this account as salary account when i did job a company but now i quit that company. So for a while i didn't use my icici bank account. But recently i start use it again and deposit money and transac money but initially no amount was not deducted from my account. But when i checked today (22/2/2018) it's showing that 166 rupess is debited from account as a smap charge. So now i want to close this bank account because i can't effort to give money as smap charge to icici bank.
                                      Mar 30, 2018
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Feb 23, 2018
                                      ICICI Bank Customer Care's response
                                      Dear Customer (Zinings),

                                      We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4sox1) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
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                                        A
                                        anuabhi
                                        from Hyderabad, Telangana
                                        Feb 22, 2018
                                        Resolved
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                                        Resolved

                                        Address: Hyderabad, Andhra Pradesh

                                        Hello,
                                        I have an emi (Rs.2660/-) on 21 of every month and i have deposited rs.2700/- on 21/02/2018 at 10 am and on 22/2/2018 i got a message that my ecs has been bounced and rs.413/- has been debited from my account. I would like to know why ecs has been returned even if i have sufficient balance in my account and why rs.413/- has been debited. And i hope this will not be effected on my cibil score.

                                        Please suggest!!
                                        Mar 28, 2018
                                        Complaint marked as Resolved 
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Feb 23, 2018
                                        ICICI Bank Customer Care's response
                                        Dear Anuabhi,

                                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4sovo) in the subject line of your email. Our official will assist you.

                                        Regards,
                                        ICICI Bank Customer Service Team
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