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ICICI Bank Complaints & Reviews

3.3
Updated: Jun 2, 2026
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A
Arunkumar K Vijayan
from Chennai, Tamil Nadu
Mar 1, 2018
Resolved
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Address: Ernakulam, Kerala, 682030

Hi,

I made a payment of rs 2225 for my icici credit card bill through internet banking from sbi online payment portal. The amount is deducted from my account but the transaction status in the icici site showing failed.

Reference number for the transaction is : lsbi[protected]igadabgyz2
Date : 01-mar-2018
Amount : 2225

Please kindly look into this and revert me asap

Mail: letterbox. Arunkumar.[protected]@gmail.com
Apr 1, 2018
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Mar 01, 2018
ICICI Bank Customer Care's response
Dear Arunkumar K Vijayan,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
Hi,
I have done transaction about 10000 on 19 Feb 2018 at global hospital, due to some reasons it got cancelled but money has not been refunded into my account.please find the attachments and do the needful
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    H
    Harish Nagamalla
    from Hyderabad, Telangana
    Mar 1, 2018
    Resolved
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    Resolved

    did not deduct loan emi on due date and charged 59 as bounce charges, 472 rs as a overdue charges!

    Website: www.icicibank.com

    Hi all,
    I have taken the personal loan from icici and due date for payment is 10th of every month, on 10th feb 2018 they did not deduct the loan emi.
    I have waited for two more days, still they did not deduct, so i have manually paid the loan emi through net banking on 12th feb 2018.
    On next day, i. E 13th feb 2018, they have deducted 50 as bounce charge and 4.5 + 4.5 as cgst, sgst, and 472 rs as overdue charges on my...
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    R
    rrnair4647
    from Gauribidanur, Karnataka
    Mar 1, 2018
    Resolved
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    Resolved

    Address: Kottayam, Kerala, 686039

    Respected icici bank,

    Good day!!!

    My self rajesh nair working as a gm in a reputed 4 star hotel in kottayam kerala

    Sub:this mail sending the behalf of the issue happen with the icici bank kodimatha, kottayam kerala.

    The sales executive name is aju approach six months back for the account opening, after few visit open the account with a lakh rupee with some good package, then they said

    That deposit again one lakh and will get the credit card for the applicant, deposit the same amount but that particular time i mentioned that my name is already my name is in

    Cibil that which i took a personal loan from citi bank around 2002/2003 and that account is write off already.

    When the executive and the branch manage mr shameer with credit card card executive jithu and jinto visit they assured that the card will issue in such cases and its an

    Special offer that deposit more than one lakh for three years with yearly paying scheme, anyway i loose my money and my company and few staff were planned to open

    Account in icici branch.

    I raised my complaint with so many times and no one is interested to replay till. It is a cheating that the staff want to cover the target and how ever that want to get the money

    From the client, hope you will get a good result for this complaint or kindly cancelled my account and refund the money at the earliest.
    Apr 1, 2018
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Mar 01, 2018
    ICICI Bank Customer Care's response
    Dear Rajesh Nair,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4t8b0) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      A
      Aadish09
      from Coimbatore, Tamil Nadu
      Feb 28, 2018
      Resolved
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      Address: 632014

      I have jio recharge on February 28, 2018
      through UPI in My Jio App
      Amount was 349 and it got deducted and payment was successful but recharge did not came .
      So kindly return my money ASAP.
      From: AADISH KALA SO MAHENDRA KALA (aadishkala.[protected]@okaxis)
      To: Indiaideas ([protected]@icici)

      Google Transaction ID: CICAgMCGq_7MHg
      UPI Transaction ID:[protected]
      Apr 1, 2018
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Mar 01, 2018
      ICICI Bank Customer Care's response
      Dear Aadish09,

      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
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        M
        maithili datta
        from Siliguri, West Bengal
        Feb 28, 2018
        Resolved
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        Resolved

        Bondholder no - 0000001
        Certificate no - 96145
        Distinctive no[protected]
        Name of bond holder - assam sales corporation - agent : reliance industries limited (Textile division)

        Respected sir/ ma'am,
        Payment in respect of this bond, which was issued in august 1999 and matures on 01.01.2018 is yet to be received by me. Please advise the position and remit the proceeds on my following address:

        Aparna dutta
        C/o biswajit datta
        At south bharat nagar pipeline
        Near samannay samajkalyan sanstha
        South bharat nagar
        Siliguri
        Darjeeling
        734004
        Apr 1, 2018
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Feb 28, 2018
        Updated by maithili datta
        please take a suitable action as soon as possible and send the payment to my above mentioned address.
        Verified Support
        Mar 01, 2018
        ICICI Bank Customer Care's response
        Dear Aparna Dutta,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4t8dp) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          B
          balakmk9
          from Chennai, Tamil Nadu
          Feb 28, 2018
          Resolved
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          Resolved

          Address: Chennai, Tamil Nadu

          Imps transaction for 140000rs don failed due to time out is not creditd on beneficary account amount debbited from my account please refund the mony or please credit to the beneficary account. Its very urgent medical emergency.

          Transaction number everything mailed to customer care but no response
          My mobile numbr [protected]

          Date of transaction 28/02/2018
          amount of transaction 140000 rs



          i transferred 140000 rs to my friend account it show it timed out. But mony
          debited on my account but not creditd on my friend account. Plase clear and
          refund the money immdiately without fail.

          txn no [protected]
          Apr 3, 2018
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Feb 28, 2018
          ICICI Bank Customer Care's response
          Dear Customer, (balakmk9)

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
          have you got the money back ? and how? I am in same situation .. pls revert
          also want to know is it credited back to your account or beneficiary account ?
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            K
            Kattadheeraj
            from Eluru, Andhra Pradesh
            Feb 28, 2018
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            Address: 509001
            Website: [email protected]

            I had made an erroneous transaction from dbs internet banking to an icici bank account. Here are the details of wrong transaction:

            Transaction initiated from (My dbs account no.) :[protected]
            Incorrect account no. (To which money is sent) :[protected]
            Correct account no. (To which i actually wish to send) :[protected]
            Imps reference no. : h180360435278020180204
            Date of erroneous transaction : 03/02/2018
            Amount transferred : rs 20000
            Time of transaction : 12:15am
            Ref no.:h180360435478020180204

            My dbs account details:
            Account no. :[protected]
            Account name : kattadheeraj
            Ifsc code : dbss0in0811.
            I had consulted either of the banks to resolve this issue, icici bank employee asked me to send an email to [protected]@icicibank.com, i have sent the email.. But i didnot get any reply till now.
            I kindly request you to look into my issue and answer me the right way to get my problem solved
            Regards
            Dheeraj katta
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Feb 28, 2018
            ICICI Bank Customer Care's response
            Dear Kattadheeraj,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
            Mar 08, 2018
            Updated by Kattadheeraj
            There no response from your side
            Apr 12, 2018
            Updated by Kattadheeraj
            This is the actual screenshot

            I have mail u on [protected]@icicibank.com but there is no response from ur side
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              S
              Samina11
              from Sangaria, Haryana
              Feb 28, 2018
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              Address: Udaipur, Rajasthan, 313001

              I did my pgdbo from ifbi after which i got my job posting with icici bank, banswara.
              After three months of internship with icici bank, they were supposed to release my internship scores after which i would get my certificate. But they did not do so and on being asked upon, i got no positive response. Hr manager and reporting authority both have given no response at all and are always rude while on call conversations. Kindly help.
              ICICI Bank customer support has been notified about the posted complaint.
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                H
                Hashim Razavi
                from Hyderabad, Telangana
                Feb 28, 2018
                Resolved
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                Address: Hyderabad, Andhra Pradesh, 500034

                I have a saving account with icic bank. The bank automatically made 30 (Approx) deductions of 118 inr as posdec chg amounting a loss of rupees 3800 (Approx) from my account. The bank executives were of no help and blamed me for trying to use the card at online pos merchant without having any money in the account which resulted in transaction failed charges. I didn't receive any sms or email of such failed transactions. I had received some amount on 26 feb 2018 and on the same day the bank deducted the above mention amount automatically and no alert was given for the same. I want all the deductions made on 26th as posdec chg to be refunded and also want the bank to alert me of failed transactions due to insufficient funds as i can avoid these annoying deductions.
                Mar 31, 2018
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Feb 28, 2018
                ICICI Bank Customer Care's response
                Dear Hashim Razavi,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4t5fd) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
                They refunded only 1 amount out of the 30 deductions. Thanks for looting me. Never gonna refer or use this [censored]loot bank ever.
                so true this bank needs to take down by the government
                they looted me 7 times and other ### charge
                so true this bank needs to take down by the government
                they looted me 7 times and other ### charge
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                  P
                  Pushparaj Krishnan (PK)
                  from Dharmapuri, Tamil Nadu
                  Feb 27, 2018
                  Resolved
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                  Address: 636701

                  Dear sir,

                  (*please process this email in priority basis. Thank you)

                  This is pushparaj krishnan and my savings account[protected] with icici bank and *i got pre-approved offer to apply coral credit card on february 15th, 2018.

                  I took the chance and applied through internet banking and got sr[protected], icici credit card application ref. No [protected]. I have called phone banking customer care on the same day to inform that i won't be available in india until 22nd of february 2018 due to traveling abroad, if in case icici bank customer care calls me regarding credit card. I have indicated phone banking officer everything clearly before leaving the country. He answered me it will take 15 working days so no worries.

                  Today 27th of february 2018, i called phone banking officer to check the status of my coral credit card and i shock to hear that application got rejected due to kyc not received on 22nd february 2018. I'm here to say how can you just reject without talking to me or without collecting kyc as i clearly indicate your phone bank officer before leaving country. *i'm have proof of my passport copy and immigration stamp which will help you to understand i was not in india during the time and i never know i should submit kyc. All i excepted i would get my credit card right away.

                  Here, i am request you please reopen my application and collect the kyc from me as you know how hard it is to earn pre-approved offers from the bank. I kindly request you please do the needful things as i'm here in india. Thank you

                  Hope to hear from you soon.

                  -pushparaj krishnan
                  Apr 3, 2018
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Feb 28, 2018
                  Updated by Pushparaj Krishnan (PK)
                  Proof of passport copy shows I was out of India.

                  Verified Support
                  Feb 28, 2018
                  ICICI Bank Customer Care's response
                  Dear Pushparaj Krishnan,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
                  Mar 01, 2018
                  Updated by Pushparaj Krishnan (PK)
                  Thank you for your soonest reply ICICI Bank Team.

                  I have called phone banking officer today to explain my story. Mr. Vijay told me that my SR number is under process and wait few more days to know the status, so which means other day I called your customer care and got wrong information from someone about my application.

                  Now at least I'm glad to hear that application under process and hope to hear from you good news. Thank you
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                    R
                    Ravikishore124
                    from Addanki, Andhra Pradesh
                    Feb 27, 2018
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                    I had done 349 jio recharge by using phonepe by using my upi account id and amount was detected from my bank account but i did not receive balance to my mobile number and no update was made regards balance of my number. So please resolve my problem as fast as possible and i am waiting for your reply

                    Transaction no. Ici9e7c282638f94f869fc9a3ebbe6ccdcf
                    ICICI Bank customer support has been notified about the posted complaint.
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                      A
                      Abin Bovas
                      from Munnar, Kerala
                      Feb 27, 2018
                      Resolved
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                      Address: Thiruvananthapuram, Kerala, 695583

                      Hi I am Abin Bovas icici acct no:[protected] . I have been using demat account for the past 1 year and during this time I had only sold share for just 1 time and DP charges are deducted consecutively for 2 days . Each day they deducted 826 rs accounting total to 1652 .
                      I do want an explanation on how you could deduct this much amount on account of do and that too on consecutive days . Please help me with it
                      Apr 2, 2018
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Feb 28, 2018
                      ICICI Bank Customer Care's response
                      Dear Abin Bovas,

                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
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                        R
                        rameshdhanabalan12
                        from Dharwad, Karnataka
                        Feb 28, 2018
                        Resolved
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                        Resolved

                        Address: Bangalore, Karnataka, 560098

                        Dear sir,
                        I D Ramesh had worked with ICICI bank till May 2012 my PF settlement remains unclaimend.
                        Till now i didn't receive my PF amount and not getting any response on my PF settlement amount still.
                        Its almost 6yrs of my resignation from ICICI bank .

                        My emp no is 192855 with ICICI bank

                        Kindly do the needful at the earliest as ICICI bank been so lethargic in my dues.settlement
                        Regards
                        D Ramesh
                        [protected]/[protected]
                        Apr 1, 2018
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Mar 01, 2018
                        ICICI Bank Customer Care's response
                        Dear D Ramesh,

                        We're sorry to hear about your concern. We have intimated the concerned officials in ICICI Bank to connect with you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team
                        Mar 08, 2018
                        Updated by rameshdhanabalan12
                        Sir/Madam,
                        Everytime i raise the concern on my PF amount same revert comes from ICICI bank.Is it automated reply from ICICI bank

                        Ramesh
                        [protected]/[protected]
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                          A
                          arshad83
                          from Kamareddi, Telangana
                          Feb 27, 2018
                          Resolved
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                          Resolved

                          3d secure pin blocked . please open unblock

                          Address: Medak, Andhra Pradesh, 502103
                          Website: icici bank.com

                          Hi,
                          My 3D Secure Pin for Online Purchasing is Blocked,
                          And message is showing
                          To Unblock your card/login, please contact ICICI Bank Customer Care.

                          I called to customer care for this but a pre recorded tape is running there asking for debit card number.
                          I enter my debit card number (16 digits) it is telling me that it is invalid number .

                          I am not getting how to unblock my card...
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                          Harish malgaonkar
                          from Sangola, Maharashtra
                          Feb 27, 2018
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                          Sir, icici bank trouble me by forcefully sending me policy which i don't want they again sent me message to day i have made great mistake that i accept there credit card. I want that u please look into these matter so that they should not trouble me in future. And give me compansatio for my mental hand financial harrassment by icici bank. They want to cheat this bank is fraud. The sms is attach for your reference.

                          Kind regards
                          Harish
                          ICICI Bank customer support has been notified about the posted complaint.
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                            omn1804109
                            from Banda, Uttar Pradesh
                            Feb 27, 2018
                            Resolved
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                            Resolved

                            Address: Farrukhabad, Uttar Pradesh, 209502

                            Dear Sir
                            Mera icici bank district farrukhabad branch kaimganj me[protected] account h or is account se 21 july ko 5000 rs ka amount debit hua jiski transaction id[protected] hai branch me jakar pta kiya to bataya gya ki npci ki call par ye unsuccessful transaction tha ye amount debit kiya gaya h lekin party acount me abhi tak ye amount credit nhi hua h .ICICI Bank ke complaint portal par is sambandh me maine ek complaint submit ki thi jiski refrence id SR[protected] h Jiski complaince copy sath me sanlang hai
                            Pls sir resolve this problem nd refund my amount in my account...Thanks
                            Apr 2, 2018
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Feb 28, 2018
                            ICICI Bank Customer Care's response
                            Dear Customer, (omn1804109)

                            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
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                              venkymca
                              from HYDERABAD, Andhra Pradesh
                              Feb 27, 2018
                              Resolved
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                              Resolved

                              Hello,

                              This is venkatesh c, 826.00 rupees has been deducted from my account as (Dmc/[protected] dp chgs till jan-18) dp charges on 26/02/2018.
                              I have never activated and used my demat account till date. There was no prior notice. How do you deduct the amount without prior information? I didn't even get any message to my rmn. This is not at all acceptable.

                              I need the deducted amount to be refunded to my bank account. I am loosing trust on icici bank whether my money is safe or not.

                              Need action on priority.

                              Venkatesh c
                              [protected]
                              Mar 30, 2018
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Feb 27, 2018
                              ICICI Bank Customer Care's response
                              Dear Venkatesh C,

                              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team
                              Venkatesh c Have You get Your Money . please give me suggestion how can I get my money Back.
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                                A
                                anandpam
                                from Chennai, Tamil Nadu
                                Feb 27, 2018
                                Resolved
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                                Resolved

                                Address: Chennai, Tamil Nadu

                                Yes, this bank is totally unjustified in the way they take away our funds from our savings accounts. Over the years, icic bank has taken away thousands of my money in the name of "non-maintence of minimum balance." today i had an amount of rs.2300 that came in for an emergency purpose. But the bank has mercilessly, unfairly taken away all the amount and has left me with '0' balance. How ridiculous it is! I am sure, the reserve bank of india does not approve of all this. I wonder, how can the bank charge us for not keeping our money in the bank! After all it is our money that the bank gets to use for their business! I hope, the reserve bank of india would soon intervene and help all the public get back their amount that has been unfairly taken away by banks like icici. Why is our nation india like this? This is becoming a place only for the rich and not the poor! Banks give billions of rupees loans to rich corporates and let them escape without paying, but shifts the burden on the laymen and people in the grassroots level. God have mercy on our nation!
                                Apr 3, 2018
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Feb 27, 2018
                                ICICI Bank Customer Care's response
                                Dear Anandpam,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4t222) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  K
                                  krishna687
                                  from Mohali, Punjab
                                  Feb 27, 2018
                                  Resolved
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                                  Resolved

                                  Address: 160017

                                  Dear sir/madam,

                                  The following wrong amount is debited in my account on dated 26.2.2018 for amount inr 1165.90.

                                  26/02/2018 bil/[protected]/pgmib-/23101_zp8a33799 dr. 1, 165.90

                                  Above mention detail which debited wrongly by icici bank in my acct no[protected] so it is requested you to please reverse this transaction to my account as soon as possible.

                                  Regards,
                                  Krishna
                                  Apr 3, 2018
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Feb 27, 2018
                                  ICICI Bank Customer Care's response
                                  Dear Krishna,

                                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    S
                                    Sudha kandeeban
                                    from Alanganallur, Tamil Nadu
                                    Feb 27, 2018
                                    Resolved
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                                    Resolved

                                    Address: 637001

                                    I recharged my jio number on 14th of february 2018. Although the amount of rs 398 was deducted from my bank account, but the recharged has not been done neither the amount was refunded.

                                    Kindly return the amount asap.

                                    [protected]@gmail.com
                                    [protected]

                                    I have also attached the transaction screenshot.
                                    Apr 3, 2018
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Feb 27, 2018
                                    ICICI Bank Customer Care's response
                                    Dear Sudha Kandeeban,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4t21o) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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