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ICICI Bank Complaints & Reviews

3.3
Updated: Dec 13, 2025
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J
Jinavani
from Nattam, Tamil Nadu
Jan 3, 2018
Resolved
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I was an employee of icici bank, mayiladuthurai branch from june 2007 to october 2009. My emp. No. Was 163348. This is not a complaint. Actually its a request. I have been terminated without any mistake of mine. Due to this with just termination letter i am struggling almost a decade. So kindly do the needful for me getting my experience certificate. If doubtful you please enquire about me. Tia.
Feb 6, 2018
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Jan 04, 2018
ICICI Bank Customer Care's response
Dear Jinavani,

We're sorry to hear about your concern. We have intimated the concerned officials in ICICI Bank to connect with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
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    T
    Tapksar
    from Kolkata, West Bengal
    Jan 3, 2018
    Resolved
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    Address: Mumbai City, Maharashtra, 400051

    Tapasi sarkar

    Icici only vimal vaatsalya bonds
    Money multiplier bond-private placement series r/bpn/99/1

    Distinctive no (S).[protected] bond holder no.0000001 certificate no-2622

    Status in respect of this bond which was issued on[protected] and redemption date[protected].
    Please advise the position at following address.
    Contact detail:
    [protected]@gmail.com
    Mob. [protected]
    Feb 4, 2018
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Jan 04, 2018
    ICICI Bank Customer Care's response
    Dear Tapksar,

    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

    Regards,
    ICICI Bank Customer Service Team
    Jan 19, 2018
    Updated by Tapksar
    As per the requirement of ICICI personnel "NEHA" of 3i Infotech via email, I sent all documents properly through Speed post.

    A mail was received from NEHA of 3i Infotech, mentioning that to comfirm the receipt after 3-4days on 10/01/2018. No action has been done by ICICI.

    After giving a reminder by email till now they have no minimum curtsey to communicate with me.
    Send letter with Bond to - ICICI INFOTECH SEVICES LIMITED, UNIT: ICICI ONLY VIMAL VAATSALYA BONDS, Maratha Mandir Annex, Dr. A.R.Nair Road, Mumbai Central, Mumbai - 400 008" but returned. Kindly let me know the proper address.
    Mail - de.[protected]@rediffmail.com
    Tapksar's [Complaint's author] reply, Feb 2, 2018
    Investor Relations Cell
    3i Infotech Limited
    International Infotech Park
    Tower No. 5 3rd Floor
    Vashi Railway Station Complex
    Navi Mumbai 400 703
    please inform me about the correct postal address for the "icici only vimal vaatsalaya bonds".
    in the first attempt the bond was sent to the unit 'icici only vimal vaatsalaya bonds, maratha mandir annex, Dr A.R.Nair road, mumbai central mumbai- 400 008. " but was returned... i expect
    a quick and promt response .
    Tapksar's [Complaint's author] reply, Feb 16, 2018
    Investor Relations Cell
    3i Infotech Limited
    International Infotech Park
    Tower No. 5 3rd Floor
    Vashi Railway Station Complex
    Navi Mumbai 400 703
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      S
      Shweta2590
      from Pune, Maharashtra
      Jan 3, 2018
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      Address: Pune, Maharashtra, 411014
      Website: www.icicibank.com

      My account is debited by rs 4227 claiming credit card due amount. However i do not use any credit card from icici bank. I have been calling and mailing their customer service since past 4 days but no response has received so far. This is clearly a fraud.

      They have opened credit card account in my name and debited my savings account with the money.
      ICICI Bank customer support has been notified about the posted complaint.
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        S
        Sam5488
        from Mumbai, Maharashtra
        Jan 3, 2018
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        Address: Viluppuram, Tamil Nadu, 600041

        I am contacting you regarding the fastag services in the etturvattam toll plaza.
        First let me tell you about the fastag in brief.
        This is a chip like sticker fitted in windshield mirror of any 4 wheeler.
        This is fitted to collect toll charges electronically and not by paying in the counter.
        Once a 4 wheeler reaches near the toll the receiver senses the chip and allow the 4 wheeler to pass through by deducting the amount from our fastag account.
        For this we have separate lane in each toll plaza which supports it.
        This is implemented to avoid toll stops and long waiting in queue.

        But here in this toll they are making us to wait in the queue by telling the vehicle infront is not detecting properly and making the vehicle to go front and back several times to make it read by the receiver.
        This makes chaos over the lane and also long waiting.
        Either they need to make the receiver properly or else allow the vehicle which is not responding by tagging them in separate lane.
        They make other vehicles stand and also make bad comments for the customers.

        They are least bothered to care for the customers and making bad comments to us.

        Please take this into consideration.
        As promoted by Fastag, there should be a dedicated lane for fastag and should get VIP entry. But actually the lane for Fastag was accepting cash toll payers as well.
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          Sam5488
          from Mumbai, Maharashtra
          Jan 3, 2018
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          Address: Virudhunagar, Tamil Nadu, 600041

          I am contacting you regarding the fastag services in the etturvattam toll plaza.
          First let me tell you about the fastag in brief.
          This is a chip like sticker fitted in windshield mirror of any 4 wheeler.
          This is fitted to collect toll charges electronically and not by paying in the counter.
          Once a 4 wheeler reaches near the toll the receiver senses the chip and allow the 4 wheeler to pass through by deducting the amount from our fastag account.
          For this we have separate lane in each toll plaza which supports it.
          This is implemented to avoid toll stops and long waiting in queue.
          But here in this toll plaza they have closed the lane and also telling us to come in the other lane which is actually a stupid thing as we have paid for fastag and also waiting in the long queue.
          Either they need to open the fastag lane to make the traffic under control.
          But if we ask this they are telling to come in the normal lane, which is not advisable and they are not responding also.
          Either please disable this toll plaza as they are not following the standard and behaving very badly with the customer passing by this way.

          Thanks for taking this into account and revert with the good reply.
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            M
            Manika Gorai
            from Kolkata, West Bengal
            Jan 3, 2018
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            On 2nd january 2018, i recharged my jio number with rs459 on my jio app via upi payment system to address [protected]@icici. My transaction id is ici915a3258f8c447b69b2a1341ea3c9537
            Transaction was successful but still it is not updated on my jio account. Yesterday i chat with a jio representative. He told me there was no recharge from my side.
            Also i have contacted with phonepe customer care, they told that they have confirmation msg from receiving bank. So there might be something stuck between these two & i think that to be [protected]@icici
            Please check this issue. I want refund as soon as possible
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            ICICI Bank customer support has been notified about the posted complaint.
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              M
              Manika Gorai
              from Kolkata, West Bengal
              Jan 3, 2018
              Resolved
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              Resolved

              On 2nd january 2018, i recharged my jio number with rs459 on my jio app via upi payment system to address [protected]@icici. My transaction id is ici915a3258f8c447b69b2a1341ea3c9537
              Transaction was successful but still it is not updated on my jio account. Yesterday i chat with a representative. He told me there was no recharge from my side. I want my refund back as soon as possible. Also i have contacted with phonepe customer care, they have told that they have confirmation msg from receiving bank. Refund my money
              +2 photos
              Feb 8, 2018
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Jan 04, 2018
              ICICI Bank Customer Care's response
              Dear Manika Gorai,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4oy61) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                T
                Tasneem shaikh
                from Vidisha, Madhya Pradesh
                Jan 3, 2018
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                Address: Bhopal, Madhya Pradesh

                I have done the recharge of 399 rupees from my jio number [protected] with the help of phone pay upi and money gets deducted from my account for the same. But recharge for jio number is not getting reflected. So, kindly please proceeds my recharge amount or give me refund. And solve my queries please.. How's responsible for my money. Please solve my problem fast
                +1 photos
                ICICI Bank customer support has been notified about the posted complaint.
                Jan 03, 2018
                Updated by Tasneem shaikh
                Please refund my money
                Jan 04, 2018
                Updated by Tasneem shaikh
                Please respond. I want my money back as soon as possible
                Jan 06, 2018
                Updated by Tasneem shaikh
                Please respond
                Please respond. I want my money back as soon as possible
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                  S
                  samikshya tripathy
                  from Nagpur, Maharashtra
                  Jan 3, 2018
                  Resolved
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                  Resolved

                  Website: [email protected]

                  I am a new user of credit card and got a call from oneassist to avail the service of protection of icici credit card on 03/01/2018 at 2 :00 pm. Now, i don't want to avail this service. Before, they reduce charges from my credit card limit, make sure to deactivate their service. I want my full credit card limit
                  Samikshya tripathy
                  Account number[protected]
                  Contact no :[protected]
                  Mail id :tripathy. [protected]@gmail.com
                  Feb 5, 2018
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Jan 04, 2018
                  ICICI Bank Customer Care's response
                  Dear Samikshya,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
                  MMT/Ref[protected] Failed to credit to HDFC yet debited from account
                  Value INR 75, 000
                  No SR logged by customer care inspite of request. Please help

                  It takes 3 days for IMPS reversal which is unacceptable in this age.
                  frequent failures from ICICI. Never had this issue with HDFC.
                  Dear Sir

                  I applied for a credit card last four weeks ago. Verification also completed but till date I did not receive any update of the card.
                  What is the status ?

                  Application No- W[protected]

                  Regards
                  Name : Pratap Singh
                  Mobile - [protected]
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                    J
                    jaymalyab
                    from Mumbai, Maharashtra
                    Jan 3, 2018
                    Resolved
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                    Resolved

                    icici only vimal vaatsalya bonds redemption

                    Jayanta bhattacharyya

                    Icici only vimal vaatsalya bonds
                    Money multiplier bond-private placement series r/bpn/99/1

                    Distinctive no (S).[protected] bondholder no.0000001 certificate no 33027

                    Status in respect of this bond which was issued on[protected] and redemption date[protected].

                    Please advise the position at following address.

                    Jayanta bhattacharyya
                    17,...
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                    A
                    Anil Khileri
                    from Jaipur, Rajasthan
                    Jan 3, 2018
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                    Address: Jaipur, Rajasthan, 302017
                    Website: mnit.ac.in

                    I am anil khileri. I am a student of malaviya national institute of technology jaipur. I have paid my institute fee by eazy pay via internet banking from my friend's sbi account. An amount of rs 48, 100 for my fee has been deducted but i did not receive transaction id for that. Neither my institute got the payment nor the amount returned to me.
                    Please look into this matter.
                    Name - anil khileri
                    Mob. No.-[protected]
                    Date of incident[protected]
                    ICICI Bank customer support has been notified about the posted complaint.
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                      R
                      ranganath124
                      from Tirunelveli, Tamil Nadu
                      Jan 3, 2018
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                      Dear sir /madam

                      My name ranganath s i worked as senior technical officer in bangalore branch icici bank in the year 2016 feb up to 2016 november and my emp id is 331022. Please help me by given my pf details to this mail i'd and contact no is [protected]. Actually i get acknowledgement from u in that ur mentioned will get back to u in 48 hrs but till now i didn't get any reply from u.

                      Thank you
                      Ranganath s
                      ICICI Bank customer support has been notified about the posted complaint.
                      Please return my money.
                      You guys have deducted

                      Dp chgs till 2017 Rs 826/-

                      Account:[protected]
                      Prabhat kumar

                      Find document attached with this complaint.
                      I am not using any demat account.

                      regarding my pf amount - Comment #2962961 - Image #0
                      Dear sir / madam,
                      i made recharge through my jio app to recharge my account, on[protected]:10, amt. 399-00 by google tez payment app to [protected]@icici upi. My bank account debited. But recharge not successful. Lot of time i send feed back to google tez app but nothing any response.

                      My upi trnx. Id.[protected].

                      regarding my pf amount - Comment #2963116 - Image #0
                      regarding my pf amount - Comment #2963116 - Image #1
                      Amt deducted rs 17000 as charges for not maintaining bal, without prior any intimation of minimum bal requirement, no officer of vasai br responding my quaries,
                      Didnt bank in any payment in my bank

                      regarding my pf amount - Comment #2963321 - Image #0
                      I submit the submit two time for Personal lone but both time lone request are reject due to less salary before collecting the my telephonic discusses with ICICI lone team person and hi is conform not salary issue .
                      Hello,

                      My Nov due was ~45000/-. I paid the amount, by mistake only Rs 500 was due. For Dec bill they have charged my Rs. 2900. Not only that, they will charge me again this month for that.
                      Their excuse is the interest is charge on the whole amount, not only on the due.
                      What the [censored].
                      Is there any such kind of rule?
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                        N
                        Naveen87kumar
                        from Delhi, Delhi
                        Jan 3, 2018
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                        income tax proof for ppf account

                        Address: 560068
                        Website: www.icicibank.com

                        I have ppf account in icici bank. I am unable to download e-statement from online portal since months are not displaying in the drop down. List is blank in drop down.
                        I visited branch and requested to provide passbook for ppf account and he replied that we don't issue passbook for ppf account. Then requested for statement, since it is ppf account so i need statement for whole year. Since it is more than 3 month so it is chargeable...
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                        J
                        Jackson Isaac
                        Jan 3, 2018
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                        Address: Tirupur, Tamil Nadu, 642126

                        Team,

                        This is something serious and i am going to post to all social website if i am not getting the response today, yesterday also my credit card was misused by google play and took 320.00, in my last month statement i have send the e mail but no response and i paid the amount.

                        I need refund for this amount’s immediately to my credit card and cancel my credit card with icici and i want to close my salary account with icici and i am afraid that my details are been shared to third party without my knowledge.

                        I need a response & action immediately……

                        Thanks
                        Jackson. I
                        ICICI Bank customer support has been notified about the posted complaint.
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                          balajyothi33
                          from Hyderabad, Telangana
                          Jan 3, 2018
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                          I didn't open the demat account. When i checked my bank transactions and i found that there is one debit transaction [protected] dp chgs till nov-17 793.55"". When i heared about the demat account, i was not told about the dp charges, it was told me by the icici representative that it is free of cost but i said i don't want demat account and it will never be charged and also i did not get any message alert in my mobile which is registered with mobile banking with icici. My icici account number is[[protected]]. This is completely unacceptable and please refund my amount. My phone number is [[protected]]
                          +1 photos
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                            C
                            chandanetce
                            from Kolkata, West Bengal
                            Jan 2, 2018
                            Resolved
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                            Resolved

                            credit card application rejected

                            Address: 700102
                            Website: ICICIbank.com

                            Dear icici bank,

                            Few days ago i got a call from icici bank representative to offer a credit card. After checking everything they told me that i am eligible to get a credit card. Then i applied and shared them all my documents. (Application num [protected])

                            But now i got a mail saying that 'application rejeted'.

                            I am salaried person having account at icici bank from long time. I was relly trusted...
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                            Shobana Thanapal
                            from Chennai, Tamil Nadu
                            Jan 2, 2018
                            Resolved
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                            Resolved

                            Address: 600049

                            Hi team,

                            This is shobana, icici customer for 10 years.
                            As a frustrated customer, i would like to bring this unresolved issue in your perusal.

                            During the joining of my company i was offered with icici debit and credit card as a salary account. But in a few months i have returned my credit card without swipe a single penny. After some year, i was charged for 8775 not properly returned my credit card.

                            So i went to icici credit card department, ambattur branch and asked for the reason. They said the charge is against the usage of credit card and not followed the procedure for return.

                            But i have sent the card to icici head office before the issue starts. Then i spoke to one of the person in your legal department and i gave a letter described all the issues. After that they promised me that they will resolve the issue and this will not happen in future. After 2 months the debited amount rs.8775 has been credited back to my saving account on (). As per current debt manager kasim riyaz s, this case was handled by imtiaz ahmed on 2010.

                            Now in december, 2017 again icici credit card department tried to detect the same amount but due to insufficient balance they leaned my account without my knowledge. When i asked the savings bank department for the reason, they said it was charged against the credit card issue. I again went to icici credit card branch in ambattur and spoke to mr. Kasim riyaz s debt manager.

                            I explained all the issues that i faced last time to mr. Kasim riyaz, but to my surprise he is telling me a different story to get resolved. He wanted a proof for the above issues and i showed the transaction details of debit and credit with dates. But he said that he cannot take statement as a proof and asking me for the noc letter which i was supposed to be received from the credit card department last time. They have not given any letter to me last time which was a fault from the bank side. Now they are again asking me to pay this amount to close this issue. It is the bank who is solely responsible to follow the procedure. Due to their lack of knowledge in properly closing this issue, why should i need to pay this amount for the card which is not used by me.

                            Mr. Kasim riyaz said that there is no written letter found from the bank end, then what happen to my letter which i have submitted earlier. Now the question is on what basis they have cancelled my credit card and how they have returned my money on 2010.

                            He is not ready to answer any of my questions and saying rs.8775 is a small amount, so he can’t handle it. I was really shocked to hear this from mr. Kasim. I said if you can’t fix my issue, i will close my account from icici, he said close and go. I said i will complain this issue in consumer court. He said go and do, you will get nothing from bank.

                            Now tell me what i should do now, this is the way you treat the customer? We both have proof from our end, why looting a customer money without their knowledge and without any reason. I’m really exhausted and frustrated at this moment. This is my final mail to you and hope you can fix and return my money back.

                            If no one fix, i will take this issue with consumer court. This will be the final decision.

                            Thank you
                            Shobana
                            [protected]
                            Acc:[protected]
                            Feb 4, 2018
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Jan 04, 2018
                            ICICI Bank Customer Care's response
                            Dear Shobana,

                            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
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                              Nitesh17021997
                              from Agra, Uttar Pradesh
                              Jan 2, 2018
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                              Address: Gautam Buddh Nagar, Uttar Pradesh, 203135
                              Website: eazypay.co

                              Dear sir/ma'am,
                              On 30/09/2017, while making payment for nios d. El. Ed. Untrained teacher service program, i made 9 transactions for paying 4 candidates fee ie... 5 transactions were not processed completely. But amount of 4545 was deducted from my sbi account 3399*2954 with debit card 4591 * * 9347 by eazypay icici bank ltd each time which is not credited back in my account even after 4 months.

                              I register my complaint at sbi but after 45 days, they are saying that transactions were successful. I pay fee for 4 students and amount deducted for 9 transaction. Where is the money? I must be at eazypay or nios.

                              Kindly credit my amount back to my account as soon as possible.
                              +5 photos
                              ICICI Bank customer support has been notified about the posted complaint.
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                                Jaya Hasija
                                from Diglur, Maharashtra
                                Jan 2, 2018
                                Resolved
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                                Resolved

                                Address: 411006

                                Hi team,

                                I have an account with icici bank ltd. - pune - kalyani nagar branch, this is no more my salary account and i see from more than 6 months, smab and igst charges are being deducted from my account.

                                I am short of more that 3000 rs.
                                I was not informed anytime on these deductions. Can you please help in resolving the same by getting the amount refunded.
                                Feb 4, 2018
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Jan 04, 2018
                                ICICI Bank Customer Care's response
                                Dear Jaya Hasija,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4oy6a) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  nandini03
                                  from Darwha, Maharashtra
                                  Jan 2, 2018
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                                  Address: Nagpur, Maharashtra, 440022

                                  Failed transaction done by me for purchase if mutual fund. The amount is lying with u thru bhim app. And units not allotted. Rs 5000.00. Dt. 21.12.2017. Reference number[protected] kindly refund immediatel
                                  .   replace all
                                  ICICI Bank customer support has been notified about the posted complaint.
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