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ICICI Bank Complaints & Reviews

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Updated: Sep 24, 2026
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ICICI Bank reviews & complaints page 618

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1
1591gpc
from Mumbai, Maharashtra
Feb 19, 2018
Resolved
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Resolved

Address: 700104

Sir,
With due regards it is submitted that i had purchased icici tax saving bonds having following particulars:

Name of bond holder : swapna maitra chakraborty
The other details of the bonds are:
Option ii
Face value/bond rs 7025/-
Issue price/bond rs 5000
Deemed date of allotment 24/03/2000
Redemption date 24/06/2003
Interest rate na
Tax benefit u/s sec 88

Details of bondholder & bonds are:
Bond holder no:[protected]
Bondholder name : swapna maitra chakraborty.
Certificate no :[protected] no. Of bonds : two

It is further stated that i have not received any redemption payment against these bonds, which can be checked from records.
You are therefore requested to advise me the process for redemption of the same at an early date possible.

Swapna maitra chakraborty.
1c, south block, diamond tower, diamond park, p. O-joka, kol-700104
Tele:[protected], mob: [protected]
Mar 28, 2018
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Feb 20, 2018
ICICI Bank Customer Care's response
Dear Customer (1591gpc),

Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
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    Surajit21
    from Kolkata, West Bengal
    Feb 19, 2018
    Resolved
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    Resolved

    Hi, i have done recharge of 399₹ for jio payment my money was debited from account but i didn't got recharge. I have already talked with bank they said it's debited and jio team is saying payment was not received.
    While recharging through upi i got a request from [protected]@icici for 399₹ and same is paid ref. Attached image.

    Upi ref no.[protected]
    Date and time : 17th feb 2018 9:48:15 pm.

    Please take necessary actions and refund my money.
    Mar 22, 2018
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Feb 19, 2018
    ICICI Bank Customer Care's response
    Dear Surajit21,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4s9lm) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
    I have already complained against ICICI POSDEC CHG...They deducted the amount from my bank account more than 12times on December 2017...since its been three months they didn't take any steps to refund my amount...My current balance is zero but they didn't take any step to refund my amount...Kindly help me to get back my amount soon...
    Sir My name is Kunal Kantilal Shamsukha, having two (2) Bonds of below bearing Distinctive numbers. -514991, 515239.
    Certificate numbers.- 472050, 472298.
    Kindly guide at your earliest
    EMAIL ID.- kunal.[protected]@gmail.com.
    Mobile no.- [protected] / [protected].
    Im a ICICI account holder. Without my knowledge This ECSRTNCHGS is detected in my account.(Aprox . 500 rupees). Kindly do the needful
    I haven't subscribed to My Money service but still annual fee of 354.00 rupees got deducted on 13-Feb-18. Please unsubscribe me from My Money service and pay back my money. Details: 02/13/2018 BIL/[protected]/MM Annual Fee.
    Hi..MY ACCOUNT IS ICICI BANK LTD MY SALARY CRIDET ICICI BANK LTD ACCOUNT NO.[protected] LAST Ten MONTH I,
    So MY Saving account Convert to Salary Account,
    PLS. HELP

    ME
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      Rajashekhar Srinivasan
      from Mumbai, Maharashtra
      Feb 19, 2018
      Resolved
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      Resolved

      Address: 400097

      Dear sir, on 15th evening around 6.30 pm, i tried removing rs.500/- from an atm using my icici bank debit card placed at the arrival lounge of the domestic terminal at santacruz airport. A message appeared that no cash available at the machine to dispense, and the transaction stands cancelled. As a matter of security i pressed the cancel (Red) button and waited till the screen showed that the transaction was cancelled.

      When i was in my residence around 9pm, i received four sms messages stating that an amount of rs.40, 094.94 (Including gst) were debited (By 4 separate transactions of rs.10, 023.60 each) between 9.12pm and 9.16 pm.

      I immediately called the icici bank customer service and blocked my debit card. I was issued a service request no. Sr[protected] and was directed to give a filled in customer dispute form next day, which i did on 16th february at the icici bank dindoshi branch. Along with the duly filled form also submitted 1) my self certified copies of aadhaar card, front side of the blocked debit card. I was advised to get an fir lodged and submit the copy with the bank. Accordingly, i made a complaint and handed over a copy of the same.

      I am informed it will take 19 days to do an internal investigation done. It is too long to wait for 19 days as it is hard earned money. Pls help to expedite.

      Rajashekhar
      Mar 22, 2018
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Feb 19, 2018
      ICICI Bank Customer Care's response
      Dear Rajashekhar,

      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
      When i have dropped a money from teller machine without my knowledge 1000 has been detected from account balance stating that "NFS*CASH WDL*09". Please help me resolve this issue and please make sure to this wont happened in future.
      Vimal vatsalya bond . Issyr date 01.07.1999 redemption date 01.01.2018.hpw can the bond ne redemmed.please notify position at earliest to [protected]@gmail.com
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        Rajesh779
        from Badnawar, Madhya Pradesh
        Feb 19, 2018
        Resolved
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        Resolved

        Address: 462022

        Hi, i have done recharge of 399₹ for jio payment my money was debited from account but i didn't got recharge. I have already talked with bank they said it's debited and jio team is saying payment was not received.
        While recharging through upi i got a request from [protected]@icici for 399₹ and same is paid ref. Attached image.

        Upi ref no.[protected]
        Date and time : 16 feb 2018 12:21 pm.

        Please take necessary actions and refund my money...
        Apr 3, 2018
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Feb 19, 2018
        ICICI Bank Customer Care's response
        Dear Rajesh779,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4s9l7) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
        I have recharged my jio no. By upi in jio app through [protected]@icici the amount 349/- was deducted but recharge is not done yet.. please refund my money or recharge my jio no.
        I Made payment for Jio number [protected] of rupees 51 booster pack.The amount was deducted from my bank account but the recharge was unsuccessful.
        Dated 16 February 2018 at 10 :13 pm
        The transaction reference number is[protected]
        Kindly refund the debited amount.
        The attached payment details is below in JPEG format
        Thanks for resolved my problem
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          S
          Shivlal Borana
          from Rajkot, Gujarat
          Feb 18, 2018
          Resolved
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          Resolved

          Address: Jodhpur, Rajasthan, 91
          Website: My jio app

          Needed refund

          I have done transaction throught my jio app via upi code. Recharge was of ₹398 and was given to icici bank having vpa ([protected]@icici) payment was done but i still don't have my plan activated.
          Transaction date 18/02/2018
          Time 9:50 am
          Jio no [protected]
          To - [protected]@icici
          Upi reference id[protected]
          I need my money back.
          By seeing the number of complaints and no replies from the bank. If anyone wants to file a case against the bank call me anytime.
          Call me [protected]
          Name - shivlal borana
          Mar 28, 2018
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Feb 21, 2018
          ICICI Bank Customer Care's response
          Dear Shivlal Borana,

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
          I have made a transaction from. Phonepe app of rs 349 to [protected]@icici through my jio app and the amount deducted but recharge not done
          Kindly refund the amount deducted by [protected]@icici
          ICICI Bank Customer Care's response, Feb 21, 2018
          Verified Support
          Dear Sandeepprasad04,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a4shq6_1) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
          Sir/madam meine apne jio number [protected] ka recharge my jio app se via upi se Kari thi.wo payment amount Rs 498 [protected]@icici ko ho gayi or hold ho gayi.mere jio number [protected] ka recharge nahi hua.please refund my amount Rs 498 my phonepe wallet number [protected] via my account me credit karwai.
          ICICI Bank Customer Care's response, Feb 21, 2018
          Verified Support
          Dear Customer([email protected]),

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
          I am fed up with ICICI. No one can responding. When i am trying to pay my broadband bill Rs.1488, My payment failed, due to session expired and I tried again and paid my bill.My account got deducted twice.Please check and refund my money back to my icici bank account.
          ICICI Bank Customer Care's response, Feb 21, 2018
          Verified Support
          Dear Sriram Nagisetti,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a4shq6_3) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            S
            snehaganotra
            from Palmaner, Andhra Pradesh
            Feb 18, 2018
            Resolved
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            Resolved

            Website: One Assist

            Hi team,

            I received a message saying that an amount of rs.1899 has been deducted from my credit card for one assist. I don't want this plan any more i have received any prior intimation of renewal of this plan. When called one assist customer care they asked me to call icici credit card customer care and get the plan canceled when called icici credit card they gave me cpp customer number. None of them are ready to hear the problem and get the plan cancelled.

            I want my money back and cancel this plan as i am now not interested in this.

            One assist relationship no. 1729434
            Mobile - [protected]
            Email - [protected]@gmail.com
            Mar 22, 2018
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Feb 19, 2018
            ICICI Bank Customer Care's response
            Dear Snehaganotra,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
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              A
              Anakha11
              from Kollam, Kerala
              Feb 18, 2018
              Resolved
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              Resolved

              I tried closing the goal linked with my savings account.
              Amount has not been credited to my savings account after closing the goal in iwish rd.
              I wouldn't have closed if there was no financial emergency. Now the situation is worse and i've no source to resolve the issue. The inconvenience caused cannot be explained in words. Please consider this and revert asap.
              Mar 21, 2018
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Feb 18, 2018
              ICICI Bank Customer Care's response
              Dear Anakha11,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4s7uk) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
              Feb 18, 2018
              Updated by Anakha11
              I've mailed you, mentioning all the details associated with the issue. I hope it will be resolved soon. Expecting a prompt reply from your end.
              I've mailed you, mentioning all the details associated with the issue. I hope it will be resolved soon. Expecting a prompt reply from your end.
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                S
                Shabir Ahmed Bhat
                from Leh, Jammu and Kashmir
                Feb 17, 2018
                Resolved
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                Resolved

                Address: Ganderbal, Jammu and Kashmir, 191201
                Website: Indiaideas@icici

                Sir
                I today on 17/02/2017 at 2:21pm recharged my jio no.[protected] with 399 rupees through my jio app by upi payment option by my vpa [protected]@ybl (Phonepe app) the transaction details are

                Transaction id
                Ici018b7c9c0bac4c7386abb7bf008d3e6f
                The transaction status is successful but it was not received by jio and my no. Was not recharged.
                I request u please refund my amount back to my account as soon as possible.
                Thanks and oblige.
                Mar 22, 2018
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Feb 18, 2018
                ICICI Bank Customer Care's response
                Dear Shabir Ahmed Bhat,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
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                  M
                  Mohani Kumari
                  from Dimapur, Assam
                  Feb 17, 2018
                  Resolved
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                  Resolved

                  Dear sir,
                  I have one no. Icici only vimal vaatsalya bond, whose details are given below;-
                  Bond holder no. 0000001
                  Certificate no. 37762
                  No. Of bond - one.

                  Redemption date was 01.01.2018, but till now i have not received any notification from your end regarding the redmption process.
                  Kindly communicate me in the following adress.

                  Mohani kumari (Mallika)
                  C/o - late harihar pandit
                  Kamala bhawan
                  Beside hazi lodge
                  Thanapara
                  Pakur - 816107
                  Jharkhand
                  Email : [protected]@gmailcom
                  Mar 23, 2018
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Feb 18, 2018
                  ICICI Bank Customer Care's response
                  Dear Mohani Kumari,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
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                    D
                    Dishant Jaiswal
                    from Delhi, Delhi
                    Feb 17, 2018
                    Resolved
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                    Resolved

                    Address: Gautam Buddh Nagar, Uttar Pradesh

                    Hi,
                    My name is dishant jaiswal. I recently opened a salary account in icici bank, jorbagh branch in new delhi dew to my company requirements. After few days i received a text message that one assist plan has been activated for your account and after few more days a sum of 1799/-rupees was deducted from my account without my permission of even informing me. I don't need any such service. I just want my money refunded back as soon as possible
                    Account details

                    Account number[protected]
                    Ifsc code - icic0000286

                    Very bad experience for me as a customer from such a reputable bank
                    Thank you
                    Mar 23, 2018
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Feb 18, 2018
                    ICICI Bank Customer Care's response
                    Dear Dishant Jaiswal,

                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
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                      dilippathak23
                      from Mumbai, Maharashtra
                      Feb 17, 2018
                      Resolved
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                      Resolved

                      Address: Thane, Maharashtra, 401107

                      Hi, i have done recharge of 399₹ for jio payment my money was debited from account but i didn't got recharge. I have already talked with bank they said it's debited and jio team is saying payment was not received.
                      While recharging through upi i got a request from [protected]@icici for 399₹ and same is paid ref. Attached image.

                      Upi ref no.[protected]
                      Date and time : 21st jan 2018 6:11:37 pm.

                      Please take necessary actions and refund my money.
                      Mar 21, 2018
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Feb 18, 2018
                      ICICI Bank Customer Care's response
                      Dear dilippathak23,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4s7ux) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
                      Feb 20, 2018
                      Updated by dilippathak23
                      @icici i have send email please check..
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                        B
                        Bharath101
                        from Delhi, Delhi
                        Feb 17, 2018
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                        I have recharged my jio number [protected] with 399 but the jio company says they have not received the money. The amount has to be recharged. Please do the needful immediately.
                        Upi transaction id :[protected]
                        Google transaction id: cicagmdsq6j9ow

                        I have enquired with the jio support team and they claim that they have not received the payment from the bank. I have attached the screen shot of the payment too. This is a very necessary issue please take action immediately
                        ICICI Bank customer support has been notified about the posted complaint.
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                          suhasbh
                          from Hyderabad, Telangana
                          Feb 17, 2018
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                          Address: Hyderabad, Andhra Pradesh, 500012

                          Sir,
                          I was holding the credit card of icici bank period from 2007 to 2011. Due to some unwanted circumstances i was settled the account which is shown as settled cibil records.
                          The account details are as under.
                          1) a/c no.[protected]
                          Now i would like to go for full closer of this a/c and get update in the cibil with removal of settled tag.
                          Kindly let me know the amount payable to close this account.
                          Thanking you sir
                          ICICI Bank customer support has been notified about the posted complaint.
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                            S
                            Super Shine
                            from Bengaluru, Karnataka
                            Feb 17, 2018
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                            Icici only vimal vaatsalya bonds
                            Money multiplier bond-private placement series r/bpn/99/1

                            Distinctive no (S).[protected] bond holder no.0000001 certificate no[protected]

                            Status in respect of this bond which was issued on[protected] and redemption date[protected].
                            Please advise the position at following address.

                            Ravish kumar rajgarhia
                            D extn 254 to 257
                            B. T. M. Pur road
                            Bhilwara (Rajasthan) 311001
                            ICICI Bank customer support has been notified about the posted complaint.
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                              Sipindia.com
                              from Jhansi, Uttar Pradesh
                              Feb 17, 2018
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                              Address: Varanasi, Uttar Pradesh, 221002

                              I am holder of the following bonds:
                              Icici safety bonds march-1998
                              (Money multiplier bond - option ii)
                              Bond holder no: 3080-408
                              Bond holder name:
                              R krishnan kutty
                              S anitha nair

                              Please let me know the status of the above mentioned bonds.
                              My current address is:
                              S anitha nair
                              A-5/34, anantha colony
                              Nadesar, varanasi-221002

                              Email: invest. [protected]@gmail.com
                              ICICI Bank customer support has been notified about the posted complaint.
                              Icici money multiplier bond 0399-MMB(2)Tax savings bonds-022000-TSB (3)Tax savings bond -082000-TSB (4)Tax savings bonds-072001-TSB (5)Tax savings bond -012003-TSB, presents states.
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                                Peermal SunderRaj
                                from Mumbai, Maharashtra
                                Feb 17, 2018
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                                Address: 400067

                                Money not dispensed but balance got deducted

                                Ima sbi customer (Ac - [protected]).

                                Today on 17/02/2018 around 15:58 hrs i had used icici bank atm (Id - sacwf659) at ekta nagar for money withdrawal of worth 1000/-rs but the txn failed with a network error.

                                I didn't get the money but later after like 10min my sbi account was debited

                                Please investigate and get it credited back to my sbi s/b account asap.

                                The feedback says that icici delays this kind of complaints abnormally which is a concern to customers. So kindly do the needful
                                ICICI Bank customer support has been notified about the posted complaint.
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                                  vasundhra sharma
                                  from Noida, Uttar Pradesh
                                  Feb 17, 2018
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                                  Address: Ghaziabad, Uttar Pradesh, 201014

                                  Sir last year i made a complaint that my expression debit card is not working. They didn’t helped me even after sending mail n this year too amount has been deducted from my account so i asked them to send me another atm card with picture but nothing has been done. I am very upset. This is cheating..
                                  My name is vasundhra sharma n last 4 digit of my atm is 0931. My account no is[protected]
                                  Kindly help
                                  ICICI Bank customer support has been notified about the posted complaint.
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                                    A
                                    Aditya Sharraf
                                    from Muzaffarpur, Bihar
                                    Feb 17, 2018
                                    Resolved
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                                    Resolved

                                    Address: Patna, Bihar
                                    Website: Jio care

                                    I made a recharge of 399 on 17/02/2018 from my jio aap through phone pay upi payment gate way and my amount has been diducted from my bank account but recharge has not done. Plz reverse my amount or make the recharge done. I got the transction id which is icid6152477aef243e6bef732192f8a4ed2.
                                    I also attached the screenshot of transiction id given by phone pay.
                                    Mar 25, 2018
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Feb 21, 2018
                                    ICICI Bank Customer Care's response
                                    Dear Aditya Sharraf,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4shol) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      S
                                      Shaan226
                                      from Tumkur, Karnataka
                                      Feb 17, 2018
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                                      Sir/madam
                                      I made a upi transaction of rupees 348 to [protected]@icici on 16th feb at 5:54 pm to recharge my jio mobile.
                                      Amount has been deducted from my bank account and payment has been successful to [protected]@icici (Upi reference number is[protected]. But service is not provided.
                                      Please help me get my refund from [protected]@icici.
                                      I am attaching the transaction receipt along.
                                      Thank you
                                      ICICI Bank customer support has been notified about the posted complaint.
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                                        Divesh Ranjan
                                        from Bengaluru, Karnataka
                                        Feb 17, 2018
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                                        I have received call from dev who claimed himself to be loan recovery agent from icici. He told me that i have loan against my name and i have failed to pay emis, for which a notice is being sent out.
                                        I don't have any kind of loan from icici, and my personal details (House address, company i work for, dob etc.) were known to him.

                                        Date of incident - 16 february 2018 (04:30 pm)
                                        Phone number - [protected] (Got call from this number)
                                        ICICI Bank customer support has been notified about the posted complaint.
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