ICICI Bank Complaints & Reviews

While opening a salary account, i were offered a icici bank credit card. Which i refused to take but icici person tolded me that this credit card will not have any annual charges as it is free from any annual charges for cognizant employees.
However, icici is charging me the annual credit card charges every year. When i try to call customer care, and say that i want to stop credit card services, the support person cuts the call.
After numerous trials of connecting with support person, finally, last year, i had discussion with customer care and they confirmed me that i have been incorrectly charged so far annually for my credit card, and they promised me to close my credit card and refund me the amount.
After that i haven't received any information/update and when i visited the branch they gave me higher management email id to raise the complaint instead of solving my issue. I even dropped mail to high level icici but still no response.
Still, shamelessly, icici associates call me to offer new credit card and new schemes. I just wish they have some better records of their member before offering any thing new.
This channel must solve my issue.

Dear team,

I had purchased my bajaj pulsar 180 dtsi model in[protected] series from popular bajaj (Koramangala, bangalore) reg no is (Ka01-ef-1643) under icici funding scheme. (In the name of manuel kenath paul)

The loan was cleared completely and i did not bother to check for noc from icici... And also moved out from the home where we resided... To add it to the pain i disconnected my old contact number used to avail loan from icici ([protected]) hereby would request you to provide me a copy as am planning to sell the bike off... Hope my request would be considered and assisted with.

For the record " i have already ran from pillar to post from popular bajaj to different icici bank counters but to no avail... Please help out.

Regards,
Manuel kenath paul
[protected]

Dear team,

I applied credit card through online. My card is approved and also dispatched on last month 26-december-2017 through speed post tracking number : ea[protected]in. But its show on gujarat state. My residence address for salem, tamil nadu.

I try to customer care number, but no one not given correct resolution. Kindly reship to my address.

Recharge from [protected]@icici amount deducted but recharge not done, please refund my money. I tried to recharge my jio number with 409 through www.jio.com but payment through upi transaction money was sent to [protected]@icici and recharge was not successful but money deducted from my account. So please refund my money to my account. I want my money back as soon as possible or complete my transaction.

Hi team,
Last month, i have registered for dnd service with icici bank, but yesterday i have get a call from icici representative (Akash) twice on my cell phone. I have blacklist in my old handset[protected] and [protected]. I do not want to have too many blacklist number on my new handset and i am not your customer of icici bank, its great bank and have good service, but my bank fulfilling my requirement. Today 07-01-18 i have registered twice for dnd service.

Kindly please make sure to stop giving me calls.

There has been unauthorized transactions of worth more than 10000 from my icici bank account over the last one month. The bank has asked me to register an online complaint for it which i did, still my account has been debited today. I want a strict and favorable decision in this matter from the bank which i haven't got till now.
Such acts are not expected from icici bank. I want icici bank to intervene in this matter and reach to me with solution within 48 hours. I need full refund of my money else i will surely move to consumer court.

It has been more than 120 days and i am still to receive the refund for my order on amazon india. Amazon is saying that that have processed the refund but icici bank is saying that they have not gotten any refund to be credited to my account. I have given the reference id through which the neft payment was made. But icici bank is not able to trace it.

Pls in block my 3d secure pin icici. I m facing lot of crunch. I have sent mail. Called up the relationship manager. No use. Mail me at namitamanu14 @ gmail.com. I m in a position where i can't call center also. It says my phone number is not registered with company. I have done all processes. Please unlock. Whyis it so painful.???

In case i lose my card now, i can't call up the customer care. As it says the phone is not registered. Technically speaking i lose money. Is this what called security measure? Pls enlighten me on this

Dear madam

Most respectfully i have to state that i have purchased two money multiplier bonds in my daughters name ishla vide bond holder no. 5335-598 & distictive no.[protected] & 5335-598 & distictive no.[protected] each face value of rs.50000 on 28.04.1999. At the time of issuance i resided at 900 d. A. Flats gulabi bagh, delhi-110007. Even after passing 5 months i have not received their maturity amounts perhaps due to the fact that i have changed address to vp-104 c maurya enclave pitam pura delhi-34. The payment cheques might have been sent to the previous address. I admit that i have not received them till date. Further my daughter who used to be minor then has became major. I was directed by the rep of your bank online that i have to apply to 3i infotech company in navi mumbai for the same with undertaking and signed original bonds. Dear madam after wrting to you i received a mail from them informing that they are verifying the change of name, for which i have submited an affidavit, duly signed by an sdm. I am surprised what kind of verification they intend to do here. Still if at all this is their way to waork, i can only have sympathies towards theem as an organization. They are really earnng bad name for icici bank itself as it was your steem bank who selected them to work on your behalf. At this juncture i can only request you to please issue release amount at the earliest. I will be highly thankful as i need this money for my daughter's marriage.
Regards

Dr. Rajesh kumar

F/o ishala alias neha

[protected]

I did a recharge of my jio number in jio app using the upi transaction mode, it asked to give my vpa, then a request from [protected]@icici of rs 409/- came in phonepe app. The amount was deducted from my bank account. But the recharge in my number is not been done yet.

Kindly complete the transaction by recharging or give back my refund.

Thankyou.

A request was approved through bhim transaction to jio recharge of ₹399 and the money was deducted from my account but the recharge was not successful it was transferred through upi request of [protected]@icici. As i called the jio customer care the told that the payment was declined on their behalf and was not successful.

The message was
"your a/c no. [protected] is debited by rs.409.00 on 06/01/2018 and credited to [protected]@icici-indiaideas (Upi ref no[protected]]."

Transaction time was 11:48am.
Transaction date was 06/01/2018.

Name - vikram singh
Ifsc - idib000m151
A/c no.- [protected]

Please refund my money.

Hi,

This complaint is regarding "icici only vimal vaatsalya bond" issued in 1999 and redeemable on 01/01/2018.

Please share redemption status. These were given in physical form. Do we have to convert it to demat form or these can be redeemed in physical form. Can't find any information online. Please suggest whom and where to contact.

Bondholder no. 0000001; certificate no. 61210

Regards,
Niraj bagri
+91-[protected]
[protected]@gmail.com

My icici saving account has been debited rs. 11.80 on 4th jan 2018for surcharge mcc 5541 dated 27-dec-2017. What kind of surcharge is this?
On one side goverment forcing for cash less & another side icici bank is discouraging customers to use debit card and going cashless at petrol pump.
How we can now petrol pumps using which machine, is it from icici or not.
Ts really rediculas.
Please help & revert

My name is jaya gupta and my icici acc no is[protected].
I opened my account 2 years back under some women scheme to open account.

The balance in my account has been 0 from long time. I have registered email id and phone number with icici. However never in this 2 years i get a call from icici rep or icici asking or reminding of minimum balance.

However, recently when i transferred some money in my account... All was deducted as minimum balance. Icici direct person called me for asking me to start trading on calls and for that asked me to transfer money. As soon as i transferred, they deducted my money. Extremely harassed as i need that money urgently!

Phone - [protected]

My account no is[protected] name : shammy chadha
I haven't operated my account in a while and thought it's. It operational any more as i haven't received any messages regarding it.
Last month i received my insurance money into my account. On checking with the insurance company they told me my icici account has been credited with 50000
On checking my account i realised that 28180 had been debited from my account as mab charges for non maintenance of balance.
I genuinely had no clue about this. Kindly reach an agreement and reverse these charges.
Please it is a request.

Last month i got a call from icici executive regarding personal loan. The executive told me that i can mail her some required documents as formality and the loan will only be dispersed when i will reply to an official icici mail through my official mail. I was convinced. Two days later without my consent the loan amount was credited into my salary account. Moreover, the amount was less than what i required. I called customer care, went the branch and did whatever possible to get the loan cancelled, but now the people from icici not listening to me and not cancelling the loan also.

As well as the moment i received message for amount transfer i directly called the person jeet vikram malla ([protected]) and informed him that i did not say "yes" for this loan why did you disbursed it then he said i'll look into the matter.

After that he stopped picking my calls as well as akshita walia ([protected]). Then i lodge a complaint (Sr[protected] at your customer desk after 30 mins of amount credited. It seemed to me that i was trapped for this loan and icici has hired the pl sales executive just to trap the people for personal loan. I've seen many complains on consumer forum with same context.

Please take the appropriate action and cancel the loan without any extra charges i can only return the amount which i got in my bank account.
My loan number is lpgur[protected]

My name is mr nagpal and my icici sb a/c number[protected].

Below is the email sent to icici customer care - [protected]@icicibank.com & customer. [protected]@icicibank.com

1. The series of charges mainly posdec deducted by account from 29th dec 2017 till 30th dec 2017. The total of the charges is 560.5 inr.
Screenshot is attached below

2. Request for salary account status change was given to branch after opening the bank account multiple times which the bank representative confirmed in front of the branch manager - but no action taken

3. Request for refund of the - mabchgs in favor of salaried account - was filed - after the bank agreed to levi them and requested in written was given at - icici aecs layout, kundalahalli, bengaluru, karnataka 560037. Still no charges have been reverted yet.

The total of the charges is 3405.00 inr.

Point a
Now i got a mail (Screenshot attached below) that we are refunding the "pos" charges for bulk reversal to contact the bank with sr number sr[protected]. Never got the charges - bank branch manager was not even aware of my complaint
Question - why are customer service is directing me to branch when the branch manager is not taking liability of complaints done thru email with sr number - icici

Point b
In terms of mabcharges charges which the branch agreed to revert due to their negligence - was reverted amount 279 inr only, next day to deduct 437 inr for the same month.
And in continuation of this for next month also subsequently charges were deducted 2 times 255.16 inr and 411.45 inr.
(Screenshot attached)
Question is why did they agree to refund the 279,, why are you deducting more mabcharges when you agreed that its your mistake and refunded once - icici

Point c
I am not able to use my sr - number to lodge a 2nd level complaint, as i am getting error - this sr is not linked with my account.
Question - then whose compaint are you attending icici. If its not related to my account.

Point d
Manager of the branch does not even acknowledge that i was refunded for mabcharged of 270.66 inr, and tells me that they where refund for pos charges.
Question - branch manager knowledge is poor, is knowledge with tools is poor, is response with customer is without a proper investigation - why such people harass the customer and waste customer valuable time - icici.

Note: icici only says that what the customer was doing the whole 4 months (June-2017 to 0ct 2017) when mabcharges where deducted.- answer - i was going to-and-fro to you bank but was not given a proper justification or answer until i decided to give in writing to the bank branch.- in october 2017.. Please check your cctv footage of banks.

Below is the screen shot for all the details with dates mentioned

I demand justification - till now a total of 5780rs. Taken by the bank and reverted back only 270 rs.- with no fault of mine.

I have been mentally harassed by fake sr number - promises by customer care, and also by bank representatives of fraud promises that they have checked the account and will not happen next time, as it will be converted to salaried account.

I have been more challenged by the bank manager who took 25 minutes looking to my account and telling me that pos charges of 270rs have been refunded successfully.- but the only truth is 270 rs where mabcahrged.

I demand strict action for negligence and ir response behaviour of the company icici for not understanding the customer requirements

I want to approach for the settlement or resolution of my complaint by considering them just and proper since the time i approached the branch and also bound to such rules such-as taking care after negligence of multiple misleading statements and email contemplation. - and as per rbi guidelines

Dear sir / madam, i have a saving account in icici bank. My account my is[protected]. I had tried to get the cash (Rs. 2000) on 11/10/2017 through allahabad bank atm. Cash didn't withdrawn from the atm and amount is debited from the atm. I have registered the complained in icici bank on same day but there is no responce from icici bank. Please help me.

I'm using icici bank credit card from last four years. I made all the payments with out any issues.

But today is my payment due date. I'm trying to do payment in the afternoon, when i saw the current statement, they charged penalty under auto debit section.

I was immediately called and ask about this transaction, they replied as it's was auto payment transaction fee's.

I'm not sure why icici run the auto payment on due date. If they want to run the auto payment on due date, run at end of date.

But they ran the auto payments in the morning, they show the penalty amount in my statement.

I'm not sure why playing with this type of cheap tricks on customers.

My mail id: [protected]@gmail.com

Johar sibatra
Money multiplier bond-private placement series r/bpn/99/1
Distinctive nos.[protected],[protected] certificate no-62760 and 8772
Status in respect of this bond which was issued on[protected] and redemption date[protected].
Please advise the position at following address.
3, chandni chowk street. Kolkata-700072
[protected]@gmail.com
Phone-[protected]/ [protected]