ICICI Bank Complaints & Reviews

Last month i got a call from icici executive regarding personal loan. The executive told me that i can mail her some required documents as formality and the loan will only be dispersed when i will reply to an official icici mail through my official mail. I was convinced. Two days later without my consent the loan amount was credited into my salary account. Moreover, the amount was less than what i required. I called customer care, went the branch and did whatever possible to get the loan cancelled, but now the people from icici not listening to me and not cancelling the loan also.

As well as the moment i received message for amount transfer i directly called the person jeet vikram malla ([protected]) and informed him that i did not say "yes" for this loan why did you disbursed it then he said i'll look into the matter.

After that he stopped picking my calls as well as akshita walia ([protected]). Then i lodge a complaint (Sr[protected] at your customer desk after 30 mins of amount credited. It seemed to me that i was trapped for this loan and icici has hired the pl sales executive just to trap the people for personal loan. I've seen many complains on consumer forum with same context.

Please take the appropriate action and cancel the loan without any extra charges i can only return the amount which i got in my bank account.
My loan number is lpgur[protected]

My name is mr nagpal and my icici sb a/c number[protected].

Below is the email sent to icici customer care - [protected]@icicibank.com & customer. [protected]@icicibank.com

1. The series of charges mainly posdec deducted by account from 29th dec 2017 till 30th dec 2017. The total of the charges is 560.5 inr.
Screenshot is attached below

2. Request for salary account status change was given to branch after opening the bank account multiple times which the bank representative confirmed in front of the branch manager - but no action taken

3. Request for refund of the - mabchgs in favor of salaried account - was filed - after the bank agreed to levi them and requested in written was given at - icici aecs layout, kundalahalli, bengaluru, karnataka 560037. Still no charges have been reverted yet.

The total of the charges is 3405.00 inr.

Point a
Now i got a mail (Screenshot attached below) that we are refunding the "pos" charges for bulk reversal to contact the bank with sr number sr[protected]. Never got the charges - bank branch manager was not even aware of my complaint
Question - why are customer service is directing me to branch when the branch manager is not taking liability of complaints done thru email with sr number - icici

Point b
In terms of mabcharges charges which the branch agreed to revert due to their negligence - was reverted amount 279 inr only, next day to deduct 437 inr for the same month.
And in continuation of this for next month also subsequently charges were deducted 2 times 255.16 inr and 411.45 inr.
(Screenshot attached)
Question is why did they agree to refund the 279,, why are you deducting more mabcharges when you agreed that its your mistake and refunded once - icici

Point c
I am not able to use my sr - number to lodge a 2nd level complaint, as i am getting error - this sr is not linked with my account.
Question - then whose compaint are you attending icici. If its not related to my account.

Point d
Manager of the branch does not even acknowledge that i was refunded for mabcharged of 270.66 inr, and tells me that they where refund for pos charges.
Question - branch manager knowledge is poor, is knowledge with tools is poor, is response with customer is without a proper investigation - why such people harass the customer and waste customer valuable time - icici.

Note: icici only says that what the customer was doing the whole 4 months (June-2017 to 0ct 2017) when mabcharges where deducted.- answer - i was going to-and-fro to you bank but was not given a proper justification or answer until i decided to give in writing to the bank branch.- in october 2017.. Please check your cctv footage of banks.

Below is the screen shot for all the details with dates mentioned

I demand justification - till now a total of 5780rs. Taken by the bank and reverted back only 270 rs.- with no fault of mine.

I have been mentally harassed by fake sr number - promises by customer care, and also by bank representatives of fraud promises that they have checked the account and will not happen next time, as it will be converted to salaried account.

I have been more challenged by the bank manager who took 25 minutes looking to my account and telling me that pos charges of 270rs have been refunded successfully.- but the only truth is 270 rs where mabcahrged.

I demand strict action for negligence and ir response behaviour of the company icici for not understanding the customer requirements

I want to approach for the settlement or resolution of my complaint by considering them just and proper since the time i approached the branch and also bound to such rules such-as taking care after negligence of multiple misleading statements and email contemplation. - and as per rbi guidelines

Dear sir / madam, i have a saving account in icici bank. My account my is[protected]. I had tried to get the cash (Rs. 2000) on 11/10/2017 through allahabad bank atm. Cash didn't withdrawn from the atm and amount is debited from the atm. I have registered the complained in icici bank on same day but there is no responce from icici bank. Please help me.

I'm using icici bank credit card from last four years. I made all the payments with out any issues.

But today is my payment due date. I'm trying to do payment in the afternoon, when i saw the current statement, they charged penalty under auto debit section.

I was immediately called and ask about this transaction, they replied as it's was auto payment transaction fee's.

I'm not sure why icici run the auto payment on due date. If they want to run the auto payment on due date, run at end of date.

But they ran the auto payments in the morning, they show the penalty amount in my statement.

I'm not sure why playing with this type of cheap tricks on customers.

My mail id: [protected]@gmail.com

Johar sibatra
Money multiplier bond-private placement series r/bpn/99/1
Distinctive nos.[protected],[protected] certificate no-62760 and 8772
Status in respect of this bond which was issued on[protected] and redemption date[protected].
Please advise the position at following address.
3, chandni chowk street. Kolkata-700072
[protected]@gmail.com
Phone-[protected]/ [protected]

Radeep dumne

Jan 5, 2018
Jio recharge not done but amount deducted
Sir,
I have done the recharge of 349.0 rupees from my jio number [protected] with the help of phone pe upi and money gets deducted from my account for the same. But recharge for jio number is not getting reflected. So, kindly please proceeds my recharge amount or give me refund. My upi id [protected] @ybl
My transaction id is icidc7f1681f6a8495a873e00bfaf2f1994 your a/c no. Xxxxxxxx5701 is debited for rs.349.00 on 05-01-18 and credited to a/c no. Xxxxxxxx4639 (Upi ref no[protected].

I am getting calls from mumbai telling that we are calling for your security as you are an employee and having icici bank debit and credit cards. You should pay yearly 900 rs for having more security. If we say we are not interested they scold us like i am bothering of your security and you are working cant you spend 20 rs a day and telling all the # calculations.

Getting frequent calls from the numbers listed below:[protected],
[protected], [protected], [protected], [protected]

I want to clearly understand few things:

1. If its not a fake call is icici providing not providing security for us if we are not opting for 900 rs more for what they are telling extra protecting.
2. As in the netbanking we have enough securities and what is the use of this call for disturbing the customers.
3. My observations on this call is never they called me with the same number.
4. Forcing the customer to opt the new services which i am not intrested.
5. If i am not lifting the call giving call continuously for each 30 min.
6. Is any bank employee that free to give the valuable time to the one customer who is not responding for calls.

Today i got this call and felt like its fake call.
To bring awareness i am lodging complaint

Sir,
I have done the recharge of 409 rupees for my jio number [protected] with the help of phone pe upi and money gets deducted from my account for the same. But recharge for jio number is not getting reflected. So, kindly please give me refund. My upi id [protected]@ybl
My transaction id is ici[protected]e804eb4a52c[protected]

Amount debited inr 459.0 on date[protected]:31:53 am by transaction ref no lic[protected].

Please refund me as soon as possible.

I used my icici debit card for purchasing fuel on petrol pump on 30-dec-2017 and today while i was checking for account details i found that rs.11.80 was deducted from my account without even a message of money deduction. Our government is promoting cashless transaction and icici bank is charging for going cashless at petrol pump. Icici bank is discouraging customers like us who are using account from last 4 years. This will definitely pin a stop in us to use debit card and going cashless at petrol pump.
Please resolve the issue
Regards
Pratik wankhede
A/c no.[protected]
Icici bank barmer

Dear aeps trasaction section i am csp icici bank fino finetech foundation my csp id is 21053062 i have last max.6 month under ago my costemor sbi a/c [protected] credite amount rs.10000 my wallet is realy credite but my sbi account no.[protected] is not credite amount please so please credite my sbi account balance

I also received call from icici bank and they just given information about one assist plan after than they automatically activated this plan and deducted rs-1899/- from my saving a/c. I don't need this plan actually. Please deactivate this plan and refund my money asap

My a/c number:[protected]
One assist id number: sr[protected]

Make sure to deactivate this plan asap, if not.. I will complaint against this in consumer court.
Thanks!
C. Rameshwari.

Hi,

Icici executive @vishal visited me and collected all the documents and mentioned that he will try to provide me a 14% rti of personal loan amount for 2 lacs for 36 months.

But i have credited with 16% rti, when loan amount disbursed that is for 60 months not 36 months.

Even i have told them to roll this amount back but they are not even bothered to look into.

Miss rajyashree deb only assuring me she will solve this issue past 3 months. I don't know in which decades she will solve this. No one is taking this issue on priority.

Kindly suggest what can i do.

Dear sir,
I have one no. Icici only vimal vaatsalya bond, whose details are given below;-
Bondholder no. 0000001
Certificate no. 16989.
No. Of bond - one.
Distinctive nos.[protected].

Redemption date was 01.01.2018, but till now i have not received any notification from your end regarding the redmption process.
Kindly communicate me in the following adress.

Smt. Payel sadhukhan
30, s. N. Banerjee road,
Kolkata 700013
Phone [protected]
Email : [protected]@rediffmail.com

On 3 jan, 2018 i got multiple messages for transactions which i didn't do. Sum of amount 10, 000 got deducted from my account. Those transactions happened via debit card/online banking. I logged a request for deactivating debit card as soon as possible. But to register a fraid complaint it took entire day just to get in contact with customer care.
I didn't receive any reply from icici bank after registering complaint. They are taking it so carelessly like they don't care about their customers. I have lost faith and money. I regret opening my salary account in icici bank

I was making jio recharge of 409 to my [protected]. I was asked to choose mode of payment. I choose upi instead of debit card. When i clicked upi it asked me my vpa which is virtual payment address. After i typed my vpa it asked me to login my upi app. When i logged into upi app i found one notification requesting 409 rs which was my recharge amount. It was indiaideas @icici. When i transferred 409rs, amount was deducted from my account, but i didn't get any messages from jio and my bill payment is not done. So what can i do?

I want to complaint against ICICI Bank Kannad dist Aurangabad 431103 maharashtra. They are not returning my gold. I went to repayment of my gold loan . But from last 8 days they are just giving the reasons. Day by day the interest on Gold Loan is increasing. The branch people are giving reasons for repayment of Gold Loan. Who will pay the interest on these 8 days?? I just want my Gold return. What should I do?

I had booked the tickets from payu gateway in irctc
And had cancelled the same after sometime.
The money should get reflected in my icici bank account through payu gateway.
This is the second incident occured with me.
There are 3 money refunds pending from payumoney and icici
Can you please check and confirm back.
Two tickets were cancelled on 12 december
And one ticket was long back, may be between mid june to november.
This behaviour is not acceptable.
Please check and refund the money as soon as possible

Deduction of mab charges without any information

Account no :[protected]

I am having an account with icici bank, sda branch new delhi. This account i was using to get my salary every month from my previous organization, from 2015 to july 2016, then i lost the job and not using this account, i got the job again in the month of oct 2017, and my salary has started getting transferred in the same account, before using this account i confirmed from the icici bank salary account executive and intimated him about the same that i was not using this account for long time, hope if i will keep the fund there will not be any deduction, i sent him my account number for re-verification, he came to our office and confirmed that yes there will not be any deduction from this account if you will continue with the same account. Yesterday i deposited a cheque an amount of r. 4897/- and today they had deducted the entire charges against mab charges. Just for information if you have salary account with them still they charge for neft/imps, rest none of the bank is not charging.

Sir/madam, i am not in receipt of single sms/mail at there end that my account is chargable if i will not use the same for a long time. The executive from banks calls you 10 times a day for loan etc, but none of them will call you that you need to maintain the balance.

My account has been debited by rs. 4897/ on 03 jan 2018 as per below details.

Mab charges jul 17 : 703
Mab charges sep 17 : 702
Mab charges sep 17 :701
Mab charges oct 17 :700
Mab charges jun 17 :693
Mab charges nov 16 :690
Mab charges dec 16 :.56

Deduction is something different, but there is no sms on amount deduction on my account, there is no otp which bank required if they directly would like to deduct the money from an individual account. Is there a right of banks for the deduction of amount without any information.

I am ready to fight with the bank as this is my hard earned money, bank cannot deduct like this without any information.

Anoop mittal

I recharged rs399/- to jio from my vpa [protected]@upi towards 3months' data (399) for my sim no[protected] on 4th jan 2018.

The payment was successful and my bank statement carries a legend as below.
"upi[protected][protected]@icici[protected]collect-pay-request
Value dt 4/01/2018 ref[protected]"

But i was told by jio that they have not received any payment from me.

Please check at your end and refund the same to my vpa.

From,
Jitender kumar kedia,
Flat no. E-107, sethi towers,
Raj bhavan road,
Somajiguda,
Panjagutta,
Hyderabad-500082.
To,
Icici bank ltd,
5th floor, chandivali,
Andheri, rpc,
Mumbai - 400072
Sub :- change of address – credit card a/c no : [protected]
We request to to update the latest address in your records as mentioned below.
Flat no. E-107, sethi towers, raj bhavan road, somajiguda, panjagutta, hyderabad — 500082.

Thanking you,
Yours faithfully,
Jitender kumar kedia.