ICICI Bank Complaints & Reviews

Icici bank unethically charges redemption fees for payback points redemption. I had used payback with some merchants with no linkage to any of my icici bank accounts. But when i redeemed the points earned, icici charged me on it as they have the payback number on their account.

Even if you ask them to delink payback with my icici account they say that it is not possible at their end. Just a way of scrupulously charging from people. You do not get any intimation about it also. I was just plain lucky to check something on my card statement.

Hi this is abhishek husband of anuradha kumari an ex employee of icici bank branch andheri east sahar road. My wife was working as sales officer. I had applied for my baby's account and have given a sum of rs.10000/- to open an account. But for some reason account didn't open. Now it has passed more than 3 months but i didn't get money back. Since i followed up with branch many times but no one is helping. I visited this branch 10 days ago i got an answer that you will receive dd with your baby's name to your address. Which i don't want coz i have to open an account just to in cash it. I am really frustrated now. I want my money back quickly in cash or if not possible then dd should be of my wife' name as she has an account in that branch too. Kindly help...
Regards
Abhishek

Dear icici bank,

My name is anjay prasad i am a loyal customer of icic bank for the last 2 year, i am holding icici savings account and also icici corel credit card.

During the last two year i have cleared all my balances for my credit card every month and all my bills are on time but during the last month i had little money crunch so i paid only the 50% of the money.

When i received my credit card statement i was not convinced with the interest charged my icic bank so i called customer care (On 6/08/2017 between 4-6 pm you can verify with the recordings) i asked for the explanation but he customer care executive was not able to give me the explanation on which i can get convinced. So he transferred my call to his manager but he was also not clear about the statement details. Also in icici bank statement it is not clear that the interest charged is on how much amount and the rate on interest in am charged. Customer care manager told he will not provide any written confirmation on the interest are calculation.

I am holding citi bank credit card also they have a very clear on the interest rates the i am charged (Screenshot below).

Inline image 1

Icici bank official please help me understand the details on the interest rates and please provide any written confirmation on how much amount you are charging the interest rates. I am a customer and i am using you services so i have the rights to know all the details.

If you are not able to solve my issues i am and convince me on the above mentioned issue i am sure i will discontinue with all your services both in savings account and credit card account. I will opt for other banks who is transparent in their services and who has good care for their valuable customer.

Please find the below screen from my credit card statement.

Inline image 3

Also please explain the different card number mentioned in the statement

Total amount due was 27562 /-

Paid 10000/- before due date

Regards
Anjay prasad

[protected]

On 15th may i posted form to mumbai icici bank to update my mobile number. And i called for 2 months after that to get status on the same, they keep telling it will happen in some time. After 2 months when i questioned on why my request is not actions, they were saying to send the form again and wait for 30days. Its already 3 months almost i am waiting for my mobile to number to be updated.

I am not able to add payee as i am not getting urn. And customer care will only provide otp.

I emailed with whole details to [protected]@icicibank.com - they took all the details and after 2 weeks they ask me to follow the same process of sending form and wait for 30 days.

Kindly request to resolve my issue.

Hi team, i transferred an amount of rs 490 on 23rd july 2017, through net banking, from my hdfc bank account [protected] to icici bank account[protected]. Amount got debited from my hdfc account but still it's not credited to my icici account. The transaction reference number is[protected]. I raised a complaint regarding this and the executive told that it was solved and made successful through phone banking. I checked with net banking of icici but it was not credited to my icici account. Pls solve this issue as soon as possible

I am an ex employee of icici bank. My employee code was 321460. I resigned and completed my services at icici on 31st march 2017. Still now i havent received any experience or releiving letter from icici bank. Its been four months and i havent received anything from them. I am attaching my email follw ups with them. Its been very traumatising because i am unable to aplly else where because of this unavailabilty of experience letter.
Kindly help me out

I have applied for car loan and they have disbursed the amount without sending me any reference regarding my loan account so showroom can't proceed for rto process.

I requested for any reference then they just gave me cheque number. It's really nonsense how can i claim only by cheque number as that payment is made for my loan without having any link to my loan account. Wihout any hypthecation who will be liable?

Dear, sir i "dharma prakash mandal" need my account statement due to pay direct card it is impossible to take from bank. So kindly requested you that please provide me on my email id -
([protected]@gmail.com) my cell phone no - is [protected] it is register on my card and my card no is - [protected] sir please as soon as possible provide me my 8 month statement.

My name is raju masih. 1 months back i applied for credit card through icici bank website. After that i got a call from icici and verified all the details (Name, address, company, salary.. Etc). During that call i informed her that i already 1 time apply for credit card
From icici. Bank but i didn't receive and aslo i ask about my submission docs but they couldn't answer about my docs..

After that i asked her to now what can i do for re-apply she says i send a person to collect the documents. And after i filled the application and submitted the documents. After 1 weeks i received a sms message your application is cancelled due to some reason...

I called icici customer care and complained about this. The whole incident. She said sales team may have given false commitment and they cannot do anything about it. (So i requested to you sir please send my signed document for safety/security) if further my document is miss used then what can i do. So please sir return me my document otherwise send me a email and say your document is safe
My e-mail: raju. [protected]@gmail.com

Help me in sorting this issue. I need what i was promised for. If the false commitment was given by the sales team, it is icici's headache. They need to be flexible in their policy if the fault is on their side.

Please contact me on my mobile number [protected]

Thanks,
Raju masih

I was purchased cell phone from a m a z o n s e l l e r (16, 650.00) online with 12 month emi through credit card but due to bad product quality return the product, talk to amazon customer care for returning money, executive assured your amount will be credited in your account. After that one another product purchase form samsung (13000) with 12 month emi through. When credit card bill generate showing negative amount, when am talking about this issue to customer care then executive told to me no need to pay anything, same negative statement came in next 4 month.
In july month showing 10, 969.16 rs in statement. My issue is why showing negative amount 4 month if every thing return by amazone to bank then final amount remains for pay 13000 rs from my side. Then why i will pay more then 13k, as per bank after 10969.16 amount i will pay remaining amount of emi till dec 17 whole amount will be reach more then 16k.

I was purchase product on emi put all amount in one month, 4 month generate negative amount statement by bank which is wrong i unable to pay extra amount

As per bank statement showing 6 emi payed 6 re mining

In july month i was pay 1220 rs.
In aug month as per emi 1159.87 rs pay which is came in my statement

Due to wrong statement unable to pay past month so i can't pay in one month approx 11k

Please help all required information given below if any query then please let me know

Credit card number :- [protected]

Prabhakar singh
Phone number :- [protected]
Email :- prabhakar. [protected]@gmail.com

I had never applied for credit card. Also i am not in possession of any credit card from icici. Still forcefully amount has been withdrawn from my icici bank account. I am going to escalate the matter to icici credit card authorities & human rights commission. You are requested to respond me the details regarding this. Since i am not having any card number i am not able to contact on toll free number. You are requested to take serious note of this, otherwise i may give complaint to media for this forceful deduction.

Since i am not having credit card number i am not able to log any complaint with icici escalation matrix. Regards, nilesh joshi, [protected]

Without any notice, money 505.62 has been debited from my account and i didn't get any message from ICICI. Transctionsays that "IN[protected] DP CHGS TILL DEC-16", i never used my demat account till now, ICICI please revert the changes, it is not legal without informing customer taking money away.

To, date: 04/08/2017
The icici bank ltd.

Dear sir,
Sub :- regarding disbursement of loan amt. Is not received but emi is due on 05/08/2017 aginst loan a/c. No. Lbdel[protected] & another loan top up loan a/c no. Lbdel[protected]
To whom so ever it may concern that we manish aggarwal s/o mr. V. V. Shasstri, r/o - 5c/77 rohtak road, karol bagh new delhi,
Sir, i want to inform you that i apply for the home loan, which is disburse on 29/07/2017, but i do not receive any cheque till to day to both loan a/c. But the both loan amount of 1st emi rs, 5393/- against loan no. Top up loan a/c no. Lbdel[protected] & another loan amount of rs. 13569/- against loan a/c no.. Lbdel[protected] debit to my account no.[protected] on 5th of august.
In this regarding i talked to mr. Mohit r. M. Of icici bank, karol bagh, mob no. [protected]. He said to me both emi amount is reverse in your account. But when i ask to concern department any written clarification with authorization thru mail or letterhead he denied to me.
So i request you please. Block both loan account. Which is not click emi on my account. Or i want to authorization letter thru bank for wavier this emi amount.

With regard.
Balaji enterprises

Proprietor

Icici bank — pathetic customer centricity

1 review
Gu guttkhushboo on aug 2, 2017 mark as resolved

This is the umpteenth time i am writing to icici bank. I hold my salary account with the bank since i started my career i. E 2013.
I have explained in detail that after my father's demise last year my financial condition has not been stable. I had to leave my job at infosys pune and had to relocate to gurgaon. Started working with a startup as i needed a job to support my family immediately. Organisation ran out of funding and hence i took a credit card. I paid my dues in time until i was receiving salary on time. However i have been unable to pay lately. Had written previously on breach of trust as collections agents went home harrassed my mother and also revealed my outstanding amount which is breach of confidentiality.
Also, post that i spoke to someone called sanjeev khanna and discussed settlement. Emi of 5600 approximately had to start deducting effective august. But as i saw my savings account today it is showing a negative balanle of 23000. This is really not a joke. Not expected for four year old customer at least.
Please look into this. Even though my salary has still not arrived i had managed the money to be paid as emi but i think i should not be trusting this bank anymore.


Complaint status
[aug 02, 2017] icici bank customer support has been notified about the posted complaint.
Updated by guttkhushboo, aug 03, 2017
Account name : khushboo gutt
Account number :[protected]
Contact number : [protected]
Updated by guttkhushboo, aug 04, 2017
Account name : khushboo gutt
Account number :[protected]
Contact number : [protected]
This is the umpteenth time i am writing to icici bank. I hold my salary account with the bank since i started my career i. E 2013.
I have explained in detail that after my father's demise last year my financial condition has not been stable. I had to leave my job at infosys pune and had to relocate to gurgaon. Started working with a startup as i needed a job to support my family immediately. Organisation ran out of funding and hence i took a credit card. I paid my dues in time until i was receiving salary on time. However i have been unable to pay lately. Had written previously on breach of trust as collections agents went home harrassed my mother and also revealed my outstanding amount which is breach of confidentiality.
Also, post that i spoke to someone called sanjeev khanna and discussed settlement. Emi of 5600 approximately had to start deducting effective august. But as i saw my savings account today it is showing a negative balanle of 23000. This is really not a joke. Not expected for four year old customer at least.
Please look into this. Even though my salary has still not arrived i had managed the money to be paid as emi but i think i should not be trusting this bank anymore.
Updated by guttkhushboo, aug 04, 2017
Complaint status
[jun 11, 2017] icici bank customer support has been notified about the posted complaint.
Icici bank customer care's response, jun 12, 2017
Dear customer (Guttkhushboo),

Our official will get in touch with you. We appreciate your patience.

Regards,
Icici bank customer service team
Updated by guttkhushboo, aug 04, 2017
Nobody has bothered contacting me
Updated by guttkhushboo, aug 04, 2017
How could you close this complaint as resolved?
I was given a settlement offer and the agent`s contact number is unavailable when i try to call. No one in the bank knows about the settlement discussion. It was agreed to settle at an amount of 33600. The emi had to get deducted for 6 months from august which is 5600 monthly. However my account balance is in negative this month. What the hell are you people upto.
Your agent calls and discusses a solution and no one knows. I still get collection calls and i tell people that settlement is agreed from gust for 6 months. And you bring my savings account balance to minus 23000.
Are you out of your mind???
Updated by guttkhushboo, aug 04, 2017
The agent with whom i discussed settlement - [protected] sanjeev khanna - unavailable now and no one in your collections team knows anything about my discussion.
Updated by guttkhushboo, aug 04, 2017
I have just paid 5266 as settlement to mukesh singh
Mobile number : [protected]
Employee id : 03427
Complaint number :[protected]
Icici ticket : icici034126
As soon as i made the transaction, the person went offline and i have no confirmation of my payment anywhere - sms / email
Guys you need to call me asap
Updated by guttkhushboo, aug 04, 2017
Someone called from [protected] and abused me on call.
Icici bank i will take your happiness if this how you treat your customers
Updated by guttkhushboo, aug 04, 2017
You want me to resort to a police complaint? I will do that as well
Updated by guttkhushboo, aug 04, 2017
Or social media? That icici bank customer care executives abuse their clients on call!
Updated by guttkhushboo, aug 04, 2017
I borrowed a friend's card to pay the emi for settlement and that is card debited and now blocked for security reasons
Icici bank - you are in deep trouble
Updated by guttkhushboo, aug 04, 2017
Sylvia sequeira

Did you not go through my complaint?
I have clearly mentioned that icici customer service rep received payment from me and tried an unauthorised transaction as that card is now blocked. My money is gone - rs 5266 and there is no update on my account or on sms or on email. Please get your facts right.
Also, upon reading my complaint an agent called and abused me. I have the call recordings and will go ahead will filing a law suite for fraud and misconduct.

Hope you will cooperate

On fri, aug 4, 2017 at 4:36 pm, customer support wrote:
Dear ms. Gutt,

We refer to your email dated august 02, 2017 in regards to settlement on credit card.

We wish to inform you that we have sent you a response to your registered e - mail id

Going forward we will respond you on your registered e-mail id.

If your wish to receive e-mails on another e-mail id, you may call on our 24-hour customer care and update your new e-mail id.

Looking forward for your co-operation to help us serve you better.

Sincerely,

Sylvia sequeira
Customer service manager
Icici bank limited

Confidentiality information and disclaimer:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of icici bank.
Updated by guttkhushboo, aug 04, 2017
This is how much you care for your customers?
Please close my bank account. I no longer wish to continue with such a pathetic bank
Updated by guttkhushboo, aug 04, 2017
I have just paid 5266 as settlement to mukesh singh
Mobile number : [protected]
Employee id : 03427
Complaint number :[protected]
Icici ticket : icici034126
As soon as i made the transaction, the person went offline and i have no confirmation of my payment anywhere - sms / email
Guys you need to call me asap

Hello customer care,

Today i received call, a lady was spoke saying that i am from icici credit and debit card department and this is regarding the "lapsed reward/redeem points"
She told that your 13, 750 points has been lapsed till now and we had an offer to revert them back and the same amount will be transferred to your account. So i thought that this would be a fake call lets be alert,
She asked my account balance i had rs 2300 but i told her i have 2000 in my account and further she told me my card number and expiry date which was correct. I wonder how she can tell my card number and expiry date correctly so i thought the call is exactly from icici bank so further she asked me to verify the date of birth i told her my full name and date of birth and card cvv number.
She told me that she transferring the call to her senior person for further.
The call got transferred and one of the guy spoke to me. He told me that you have balance of rs 2000 and you will receive 6 digit otp code. And he asked me to share the same. I got the msg from vk-icicib with text the of you have initiated a txn of inr 1500 at payu on icici bank card no.* so i had doubt of money transaction is happening so i was telling him that yet not received any msg, i was simultaneously transferred the amount to my other account with imps with in a minutes the amt transferred to other account. After confirming the money transfer to my other account, i told him that i received a msg of otp. He asked me the otp number and i shared it. Further he told me that your account details is not showing kindly confirm the amount in your account. I told i have 2000 he said that sir here it is not showing i have also tried with 1600 and 1300. Please tell me the correct amount you have in your accout to proceed further other wise you will not get you reward point amount. So i told him that i have 300. He transferred the call to lady whom i was speaking earlier. She told me that sir please maintain the said amount to proceed further otherwise you will not get your reward or redeem amount so i told her i will maintain and call back.

And hang up the call.

+[protected]

Above number from which i received the call.

Fortunately i transferred my money to other bank. Otherwise they might have stolen my cash.

My only question is how they got my card number and expiry date of my card?

Please take necessary action against these people, many people suffering from these kind of calls and losing their money.

Hi,

I have visited hdfc bank atm card for cash withdraw which is located in chatterpur (Near by apex hospital). I have enter inr 1000 but, i din't received the amount due to machine error. So can please help me to get my amount back. Below are the detail on account & time of visit.

Bank account number :[protected]

Debit card number : [protected]

State : delhi

We are sorry to hear that you still haven't received the refund for your order #[protected]. The refund has already been successfully processed by us and post that, we have limited visibility into the bank's payment settlement process.

Below are the break-up of your refund details:
Total amount paid: inr 3539
Dc refund: inr 3539

We request you to lodge a complaint with the bank by calling their customer care number at[protected] quoting this arn number 74766517210729237075561..

Dear team,

I am ananth. K. I am a ex employee of icici bank in the year of 2015 to 2017. My employee id 314521. I want my relieving letter and experience certificate
I am not able to generate password on icici alumni site and i am not able to get customer care service also if you have doubt kindly confirm the branch
6140 - vadakkankulam

Kindly send it to my e mail id
[protected]@gmail.com

Thanks & regards
Ananth k
[protected]
[protected]

I lost my wallet while i was abroad in russia on 05 july 2017. Neccesary procedures were followed of reporting loss etc. My sr[protected] refers.
We had informed the call centre well in time but inspite of that, my debit card kept getting swiped for a total of rs 1.15 lakhs.
Complaints were made to head consumer service, head branch banking etc, but the bank is unwilling to consider the time that the call was made to the call centre and is using the ploy that the transactions were made before the call.
One would appreciate that when the call centre is called, the ivr menu and music consumes time. I should not be held responsible for a delay by the call centre in cancelling my card since the call to them was made well in time

I navneet chandra having an a/c in the icici mindspace, hyderabad. A/c number[protected] when i tried to withdraw rs.4, 000
From my a/c[protected] on 22th juy at 14:04 pm from the bank of baroda atm st. Johns medical college campus, koramangala,
Bengaluru at the time atm machine switched off so that i could not recieved any money and receipt but i got message regarding the
Deduction of money from my a/c. I was waited there but i didn't get money and when atm machine get started then also i didn't
Get money. After switched on the atm machine i again withdraw the money rs.2, 000 which i got.

I waited till because i thought money will created after 3day but it not created so i called to customer care with sr no[protected].
Executive told me that the money will take 5-7days to created to your a/c and on 03/08/2017 i got sms stating that the
Transation is successfull so it will not created to your a/c. I want proper action on my complaints otherwise.

Request you to check the cctv footage and help me.

So i am requesting you to take necessary action.

Mail id :[protected]@gmail.com / [protected]@gmail.com
My mobile no:[protected]

Thanks

Your obediently
Navneet chandra