Claimed

ICICI Bank Complaints & Reviews

3.3
Updated: Jun 2, 2026
Complaints 23783
Resolved
14308
Unresolved
9475
Contacts

File a complaint to ICICI Bank

Having problems with ICICI Bank?

File a complaint and get it resolved by ICICI Bank customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

ICICI Bank reviews & complaints page 681

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
A
arunsinghadv
from Delhi, Delhi
Aug 9, 2017
Report
Copy

Address: New Delhi, Delhi, 110001

EMI of RS 6040/- is being charged before completion of at least a month.Disbursment took place on 29/07/2017 and within 12/13 days a full EMI is being charged on 10/08/2017.I took/used money for 2/3 days in the month of July 2017.EMI must start after a month.so August EMI be charged/taken in the month of September 2017
ICICI Bank customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    N
    nj14327
    from Delhi, Delhi
    Aug 9, 2017
    Resolved
    Report
    Copy
    Resolved

    Address: Navsari, Gujarat, 396445
    Website: www.icicibank.com

    Took icici bank credit card from their representative and they lure me in taking this credit card showing various benefits like movie cashback and when we fill in petrol from hp petrol pump then eligible for a cashback of 5%,
    Today a statement recieved and according to all commitments i havent got any single cashback. After discussion they are coming up with various reasons and excuses.
    This is total harrasment of our trust.
    Sep 9, 2017
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Aug 09, 2017
    ICICI Bank Customer Care's response
    Dear nj14327,

    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

    Regards,
    ICICI Bank Customer Service Team
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      A
      Akshay Naidu
      from Pune, Maharashtra
      Aug 9, 2017
      Report
      Copy

      Address: 411017

      I received a call from your credit card sales team to apply for an icici credit card on 15th july 2017. I said my cibil score is not good, but still your sales agent said it wont be checked. I said already by credit score is down if apply for credit card it will again go down. The agent connected me to her senior, he also confirm the same thing and assured me that cibil score wont be checked. So i submitted the documents on the same day. Today i received a text saying that the application has been rejected that means my cibil score will again go down. I have all the call recording's and numbers, where your sales agent and her supervisor has promised and assured me that my cibil wont be checked and will surely get a credit card. I am going to take this to consumer court. I hope i will get an proper solution to this.
      Sales agent name priya,
      Contact no's [protected], [protected], [protected].
      Address, bandar kad road, 870/1 suma hotse, 2nd floor, pune branch
      ICICI Bank customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        D
        Devika v
        Aug 9, 2017
        Report
        Copy

        Hello there
        Two months back i got the icici debit card with my salary account from my employer.
        It is icici debit card (Master card).

        Now it was given me at same time of opening account. So there is no name on the card.
        When i used this card for online transaction first time process asked me to enter card number, name on the card expiry date.
        I filled it properly with my name.
        On next screen it asked me for valid from date, date of birth and atm pin.
        I again filled it properly. But this time it rendered a message of invalid data.
        I tried it few time and after 3-4 time it blocked my debit card for online transaction and showed me below message:
        ICICI Bank customer support has been notified about the posted complaint.
        Aug 09, 2017
        Updated by Devika v
        1657603
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          P
          prgorasiya
          Aug 9, 2017
          Report
          Copy

          I am filing this complaint against icici bank in order to the problem i faced and due to that i wasted my time and money using their money2india remittance service.

          I am an nri living in singapore and i am using icici bank's money2india.com service for remittance to my indian nre account with icici bank.

          I received an promotional email from icici saying "get 15 paise better rate on money transfers through icici bank money2india" on 29th june 2017, so i did a remittance of sgd9000 on 5th july 2017 and i received money on the next day but that amount is not including the offer of 15 paise better rate on current rate at that time.

          The issue is that promotional email didn't had any promo code to apply while doing a transaction on money2india.com and that's not my fault so i thought it would be auto applicable but it wasn't. It is their marketing team's fault who sent me that promotional email.

          So i emailed my query mentioning this problem to [protected]@icicibank.com on 7th july 2017 but that all i got from icici bank until now is "we have escalated your complaint to concern team regarding preferential rate." and it's been more than a month. I also forwarded that same promotional email i received from icici bank to them.

          I reached them so many times after my first email but they are not giving me any answer or explanation. This is the pathetic service from a well-known private bank and i am so pissed off and wasted my time and money.

          Due to that promotional email i did remittance and i have lost about inr3000 with my money transfer that big and i am not going to stay quiet.

          They are fooling me every time i send them a reminder that "do you have any answer or explanation about the issue that i faced?"
          ICICI Bank customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            V
            vidhyasagar jillella
            from Hyderabad, Telangana
            Aug 9, 2017
            Report
            Copy

            Address: Hyderabad, Andhra Pradesh

            Hai
            This in vidhyasagar jillella. I got credit card
            But that is in blue dart services. They will not ready to give because wrong address entered icici bank excutive. My waybill no.
            [protected]. I did call customer care numbers but they are not connecting. What i should do now. I went blue dart services but they will not ready to give they said to me update your address through customer care. Care no. Will not connecting
            ICICI Bank customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              R
              Roma Ghosh
              from Kolkata, West Bengal
              Aug 8, 2017
              Report
              Copy

              Address: Kolkata, West Bengal, 700025
              Website: [email protected]

              I need assistance for encashment of 8% goi bonds issued in 2003 and which have already become matured on 2009.
              As per suggestion of your chowringhee road branch i have mailed all details on 02.08.2017 in your mail id [protected]@icicibank.com but not got any response till today. Kindly suggest me what I have to do for early encashment of these bonds
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                A
                Ashvene Prabhu
                from Bengaluru, Karnataka
                Aug 8, 2017
                Report
                Copy

                Address: Bangalore, Karnataka, 560050

                Fraudulent debit card transaction of 10660.01 was made on 27th July 2017 .
                I was not sent an OTP. Or asked for secure pin details .
                Transaction ref : MIN / HAIR JOY.
                The bank is not responding at all despite of frequent visits and calls .
                The fraud team has nothing to update on .!!
                I want the amount to be credited back to my account asap .
                ICICI Bank customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  V
                  vidal
                  Aug 8, 2017
                  Report
                  Copy

                  Website: ICICI

                  I left India on July 8th, 2017 and when I received my statement from the bank on July 31st all my seven Lac RS. were gone by new debit card which bank issued to con artist. I have never used a debit card, and they set up new email address, and now bank refused to take a responsibility.

                  If this has happened in USA, I would have been protected by US law, but in India, bank can murder some one and law will protect the bank.

                  I hope some one can help me to restore my account
                  ICICI Bank customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    A
                    avinash reddy
                    from Bengaluru, Karnataka
                    Aug 8, 2017
                    Report
                    Copy

                    Address: Bangalore, Karnataka, 560094
                    Website: www.icicibank.com

                    Icici displayed online saying that it has currently running an offer for Coral credit card where the Joining fee is reduced from 1000 to 500 for short period of time.I submitted the application online .But the online form had displayed as 1000 RS. Thinking that it is an error I never bothered about it.
                    But later I was charged 1000 for joining fee.

                    I believe this is a trap by ICICI bank luring customers with wrong data. I think RBI should take up such cases very seriously as it is misleading the customers and collecting hefty fees.

                    Please find the proof submitted and my ICICI customer care request id 'ICICICARE=[protected]'
                    ICICI Bank customer support has been notified about the posted complaint.
                    Aug 28, 2017
                    Updated by avinash reddy
                    I was promised for a refund of 500 against the 1000 on august 17 with in 5 days and so far i t doesnt reflect in my card account.Once again the bank has shown it colours of betraying its customers.

                    I would like to a complete waiver for my credit card fee and a strong action against the bank for misleading and causing hassle to its customers. I will take it to RBI for the kind of service and the fraud attempted by them.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      D
                      dcdipakraj
                      from Delhi, Delhi
                      Aug 8, 2017
                      Report
                      Copy

                      Address: Pune, Maharashtra, 410504

                      During ATM Withdrawal money from ATM not get but Balance reduce by 10000 rupees dated on 5/8/2017
                      account details-
                      name -Dipak V Chaudhari
                      account Number[protected]
                      Withdrawal location-Bhiwadi Rajasthan,
                      ATM -oriental Bank.
                      Aug 08, 2017
                      Updated by dcdipakraj
                      mobile no -[protected]
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        S
                        sharkvasan
                        from Chennai, Tamil Nadu
                        Aug 8, 2017
                        Report
                        Copy

                        Address: Chennai, Tamil Nadu, 600032
                        Website: [email protected]

                        Dear sir,

                        I withdrawal money 1500 in other ATM Center, suddenly power shutdown this machine, so i could not get that money, but this money debitted my account. So, Please refund this money.

                        Thanks,
                        Vasanthakumar
                        A/C No[protected]
                        Besant nagar branch
                        PH no: [protected]
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          D
                          Dpsrathore
                          from Nangal, Punjab
                          Aug 8, 2017
                          Report
                          Copy

                          I hold a icici credit card. I have redeemed my payback points at mobikwik application on 10.06.2017. Payback not intimated me about any charges. On 30.07.2017 i used my credit limit in full. On 08.08.2017 at about 10:00pm i checked my credit card on icici i mobile application that my credit limit is over by ₹619. I shocked know about this. I checked unbilled statement bank charged me ₹25 +₹4.5 g. S. T. Reward redemption fee on 05.08.2017 and ₹500+₹90 (Over limit fee+g. S. T.) without intimating me a text message. I have also added ₹1000 more to my card as soon as i have discovered over limit fee (08.08.2017).
                          I have contested icici through customer care i got reply its against the bank policy to reverse any charge what so ever. This was rude and hurtful this was misunderstanding. So much for a bank that says "khayaal aapka". It's like they are waiting for you to make a mistake to charge you.
                          I have never went over limit before or never have any late payment record. I made the payments on time and correctly.
                          So i kindly request you to reverse the over limit fee as first time courtesy.

                          Devendra pratap singh
                          [protected]
                          Devendra. [protected]@gmail.com.
                          ICICI Bank customer support has been notified about the posted complaint.
                          Aug 10, 2017
                          Updated by Dpsrathore
                          There is no response from icici bank
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            M
                            Mohansing patil
                            from Pune, Maharashtra
                            Aug 8, 2017
                            Report
                            Copy

                            Address: Jalgaon, Maharashtra, 425001
                            Website: Upi app indiaideas@icici

                            Sir i recharged my number [protected] as on 7/8/2017 as of 399 rupees by my jio payment app option upi, as through pay upi app, as it is not showing in recharge statement in my jio app as rupees debited through upi app as recharged is not successful as it is payment on [protected]@icici through upi app as pay app. Utr no.[protected] debited 399 rupees to reliance. Ici2a7fa76a13334d75aec82ba1cd25ccae. - order id. Taxation id: p1708072154041319516381. Bank reference number:[protected] collect pay request paid to india [protected]@icici 399 rupees.
                            I made transaction on 10.08.17 . Transaction id[protected]. My 399/- deducted but not credited to said address.
                            Sir i recharged my number [protected] as on 12/10/2017 as of 399 rupees by my jio payment app option upi, as through pay upi app, as it is not showing in recharge statement in my jio app as rupees debited through upi app as recharged is not successful as it is payment on [protected]@icici through upi app as pay app. Utr no.[protected] debited 399 rupees to reliance.
                            Amount debited from account but recharge not done
                            respected sir/Madam,
                            I have done a recharge of jio mobile no. [protected] on[protected] at 14:43:44 am through UPI payment method of Rs 399. even though the recharge was failed, the amount was debited from my account.
                            my transaction ID is[protected]
                            kindly check into the issue and refund my money back immediately.
                            thank You
                            Regards
                            [protected]@icici — upi app [protected]@icici debit 399 rupees from account but didn't recharge the jio number

                            4 Reviews
                            Mo Mohansing patil on Aug 8, 2017
                            Submit a Complaint
                            Sir i recharged my number [protected] as on 13/10/2017 as of 399 rupees by my jio payment app option upi, as through pay upi app, as it is not showing in recharge statement in my jio app as rupees debited through upi app as recharged is not successful as it is payment on [protected]@icici through upi app as pay app. Utr no.[protected] debited 399 rupees to reliance. transcation id-ICI814fdf451b584de58dbae84264c87fa6. Bank reference number: [protected]., collect pay request paid to india [protected]@icici 399 rupees.
                            i want to my money back
                            I recharged my jio number with upi payment but it didn't access
                            Sir i recharged my number [protected] as on 28/11/17 as of 459 rupees by my jio payment app option upi, as through pay upi app, as it is not showing in recharge statement in my jio app as rupees debited through upi app as recharged is not successful as it is payment on [protected]@icici through upi app as pay app. Utr no.[protected] debited 459 rupees to reliance. Bank reference number:[protected] collect pay request paid [protected]@icici
                            Dear sir this is babu from hyderabad.

                            jio amount debited but not recharged
                            I have jio mobile [protected] and due date of recharge is 11th Dec 17. I have recharged a sum of Rs.459/- through TEZ apps on 11.12.2017 vide transaction ID[protected] and the said amount was debitted from my state bank of india account attached to the apps. But so far, it was not credited to my jio mobile account to avail continuous connectivity. As the last date of recharge will be on 11.12.17, please look into it and ensure that the amount is either credited to my jio mobile account or to refund back the amount at the earliest, so that I can again make payment to them to avoid disconnection

                            your early response is highly appreciated

                            with regards

                            M.BABU
                            [protected].
                            Sir,
                            I tried to recharge my Jio number with 459 through http://www.jio.com – quick recharge, but payment through BHIM UPI transaction money was sent to [protected]@icici and recharge was not successful but money deducted from my account.
                            So, please refund my money back to my account sir.
                            My BHIM UPI is – [protected]@upi
                            Transaction ID:[protected]
                            Date:- 4-jan-2018
                            Time:- 18:39:07
                            Please refund my money immediately sir
                            i tried to buy jio vocher of Rs 399 through My Jio App but when add payment of Rs 349 Via upi Paytm .But 349 Money deducted from paytm but vocher not added to my Jio App No. [protected]. its displays money sent to [protected]@icici
                            I want recharge my jio no. [protected] through my jio app via bhim upi but my recharge is not successful and my money is all ready deduct from my account is 349 rs.
                            For [protected]@ICICI
                            So please refund my balance
                            Hello Sir my SBI accounting BHIM UPI thru Ian payment is made from the lony is 1015 Send Not be created my account is debet
                            Helpful
                            Found this helpful?
                            11 Comments
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              K
                              Koushik Ghoshal
                              from Delhi, Delhi
                              Aug 8, 2017
                              Report
                              Copy

                              Address: 721606

                              My credit card no. 4375xxxxxxxx6001 will expire in aug 2017. I have not received the renewed card, though i have received pin through sms. I tried to send service request through net but icici sytem gave error message.

                              Please resend my renewed credit card at the address given below immediatelty.

                              Koushik ghoshal
                              Dy general manager finance,
                              Indian oil corporation ltd
                              Haldia refinery, haldia,
                              Purba medinipur, west bengal 721606
                              Ph [protected]
                              ICICI Bank customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                M
                                Mahesh Meel
                                from Tumkur, Karnataka
                                Aug 8, 2017
                                Report
                                Copy

                                Address: 560015

                                My credit card application processed on 25 july 2017. But i am not able to track the credit card application id. What is final disposal of my application? Please tell me about credit card.

                                Thanks

                                Application no.[protected]
                                Name - mahesh kumar meel
                                Mob. No. - [protected]
                                Pin code - 560015
                                Jalahalli west
                                Bangalore north
                                Karnataka
                                [protected]@gmail.com
                                ICICI Bank customer support has been notified about the posted complaint.
                                Bank has withdrawn amount from my account .I never made such transaction.and gave to the merchant.its all fraud.
                                Helpful
                                Found this helpful?
                                1 Comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  D
                                  dinokp
                                  from Vidisha, Madhya Pradesh
                                  Aug 8, 2017
                                  Report
                                  Copy

                                  Address: 492001

                                  I checked my bank transactions and i found that there is one debit transaction
                                  In[protected] dp chgs till jun-17 dr. 793.67,

                                  When i created the demat account, i was not told about the dp charges, it was told me by the icici representative that it is free of cost and it will never be charged and also i did not get any message alert in my mobile which is registered with mobile banking with icici. My icici account number is[protected] this is completely unacceptable and please refund my amount. My phone number is [protected], [protected]
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    P
                                    prachi07
                                    from Chennai, Tamil Nadu
                                    Aug 8, 2017
                                    Report
                                    Copy

                                    Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

                                    Hi, i was trying to book my train tickets on irctc website. On 3rd august 2017. I made a payment of 1880/- by paytm. That transaction got failed but the amount was deducted from my bank account. Its been almost 24 hours and the money has still not been refunded. Tickets are also not confirmed. Kindly look into the matter. I want my money back as soon as possible.
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      K
                                      kaveri dey
                                      from Mumbai, Maharashtra
                                      Aug 8, 2017
                                      Report
                                      Copy

                                      Address: 400076

                                      Two weeks back my salary account got hacked in mumbai and after i logged a complaint to the police and also the bank there is no resolution to the issue and the bank says since they could not trace back the money they cannot be held responsible for this. If the bank cannot keep its customers money safe it should not be operating. This is a bank system breach where when the hacker could get through a 3d system pin. What is the level of security are they providing to their customers. A months salary got stolen right from my account and icici tells me they cannot do anything about it. This is disappointing i hope someone can help me put here.

                                      Complaint no - sr[protected]
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      No ones bothered to check the complaint once!! thank you ICICI (Sarcasm)
                                      Helpful
                                      Found this helpful?
                                      1 Comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        R
                                        Ramesh Somidi
                                        from Vijayawada, Andhra Pradesh
                                        Aug 8, 2017
                                        Report
                                        Copy

                                        Address: Hyderabad, Andhra Pradesh, 500028

                                        Gd mrg sir.
                                        All documents are submitted on 17th of july-2017.
                                        Over phone verification as been done on 18th. The exicutive as told me every thing is ok sir. with in 15 working days you will get card .till the date i didn't get single msg from icici credit card department.

                                        Application no: E[protected].

                                        MOBILE:[protected].

                                        [protected]
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                          I want to submit Complaint Positive Review Neutral Comment
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit