This is the umpteenth time i am writing to icici bank. I hold my salary account with the bank since i started my career i. E 2013.
I have explained in detail that after my father's demise last year my financial condition has not been stable. I had to leave my job at infosys pune and had to relocate to gurgaon. Started working with a startup as i needed a job to support my family immediately. Organisation ran out of funding and hence i took a credit card. I paid my dues in time until i was receiving salary on time. However i have been unable to pay lately. Had written previously on breach of trust as collections agents went home harrassed my mother and also revealed my outstanding amount which is breach of confidentiality.
Also, post that i spoke to someone called sanjeev khanna and discussed settlement. Emi of 5600 approximately had to start deducting effective august. But as i saw my savings account today it is showing a negative balanle of 23000. This is really not a joke. Not expected for four year old customer at least.
Please look into this. Even though my salary has still not arrived i had managed the money to be paid as emi but i think i should not be trusting this bank anymore.
ICICI Bank customer support has been notified about the posted complaint.
Aug 03, 2017
Updated by guttkhushboo Account Name : Khushboo Gutt
Account Number :[protected]
Contact Number : [protected]
Aug 04, 2017
Updated by guttkhushboo Account Name : Khushboo Gutt
Account Number :[protected]
Contact Number : [protected]
This is the umpteenth time i am writing to icici bank. I hold my salary account with the bank since i started my career i. E 2013.
I have explained in detail that after my father's demise last year my financial condition has not been stable. I had to leave my job at infosys pune and had to relocate to gurgaon. Started working with a startup as i needed a job to support my family immediately. Organisation ran out of funding and hence i took a credit card. I paid my dues in time until i was receiving salary on time. However i have been unable to pay lately. Had written previously on breach of trust as collections agents went home harrassed my mother and also revealed my outstanding amount which is breach of confidentiality.
Also, post that i spoke to someone called sanjeev khanna and discussed settlement. Emi of 5600 approximately had to start deducting effective august. But as i saw my savings account today it is showing a negative balanle of 23000. This is really not a joke. Not expected for four year old customer at least.
Please look into this. Even though my salary has still not arrived i had managed the money to be paid as emi but i think i should not be trusting this bank anymore.
Aug 04, 2017
Updated by guttkhushboo Complaint Status
[Jun 11, 2017] ICICI Bank customer support has been notified about the posted complaint.
ICICI Bank Customer Care's response, Jun 12, 2017
Dear Customer (guttkhushboo),
Our official will get in touch with you. We appreciate your patience.
Regards,
ICICI Bank Customer Service Team
Updated by guttkhushboo, Aug 04, 2017
Nobody has bothered contacting me
Updated by guttkhushboo, Aug 04, 2017
How could you close this complaint as resolved?
I was given a settlement offer and the agent`s contact number is unavailable when i try to call. no one in the bank knows about the settlement discussion. It was agreed to settle at an amount of 33600. The EMI had to get deducted for 6 months from August which is 5600 monthly. However my account balance is in negative this month. What the hell are you people upto.
Your agent calls and discusses a solution and no one knows. I still get collection calls and I tell people that settlement is agreed from gust for 6 months. And you bring my savings account balance to minus 23000.
Are you out of your mind????
Updated by guttkhushboo, Aug 04, 2017
The agent with whom i discussed settlement - [protected] sanjeev khanna - unavailable now and no one in your collections team knows anything about my discussion.
Updated by guttkhushboo, Aug 04, 2017
I have just paid 5266 as settlement to Mukesh SIngh
Mobile number : [protected]
Employee id : 03427
Complaint number :[protected]
ICICI ticket : ICICI034126
As soon as i made the transaction, the person went offline and I have no confirmation of my payment anywhere - SMS / EMAIL
GUYS YOU NEED TO CALL ME ASAP
Updated by guttkhushboo, Aug 04, 2017
Someone called from [protected] and abused me on call.
ICICI BANK I WILL TAKE YOUR HAPPINESS IF THIS HOW YOU TREAT YOUR CUSTOMERS
Aug 04, 2017
Updated by guttkhushboo YOU WANT ME TO RESORT TO A POLICE COMPLAINT? I will do that as well
Aug 04, 2017
Updated by guttkhushboo OR social media? That ICICI bank customer care executives abuse their clients on call !
Aug 04, 2017
Updated by guttkhushboo I borrowed a friend's card to pay the emi for settlement and that is card debited and now blocked for security reasons
ICICI Bank - YOU ARE IN DEEP TROUBLE
Aug 04, 2017
Updated by guttkhushboo Sylvia Sequeira
Did you not go through my complaint?
I have clearly mentioned that icici customer service rep received payment from me and tried an unauthorised transaction as that card is now blocked. My money is gone - Rs 5266 and there is no update on my account or on SMS or on email. Please get your facts right.
Also, upon reading my complaint an agent called and abused me. I have the call recordings and will go ahead will filing a law suite for fraud and misconduct.
Hope you will cooperate
On Fri, Aug 4, 2017 at 4:36 PM, Customer Support <[protected]@icicibank.com> wrote:
Dear Ms. Gutt,
We refer to your email dated August 02, 2017 in regards to settlement on credit card.
We wish to inform you that we have sent you a response to your registered e- mail ID
Going forward we will respond you on your registered e-mail ID.
If your wish to receive e-mails on another e-mail ID, you may call on our 24-hour Customer Care and update your new e-mail ID.
Looking forward for your co-operation to help us serve you better.
Sincerely,
Sylvia Sequeira
Customer Service Manager
ICICI Bank Limited
CONFIDENTIALITY INFORMATION AND DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.
Aug 04, 2017
Updated by guttkhushboo This is how much you care for your customers?
Please close my bank account. I no longer wish to continue with such a pathetic bank
Aug 04, 2017
Updated by guttkhushboo I have just paid 5266 as settlement to Mukesh SIngh
Mobile number : [protected]
Employee id : 03427
Complaint number :[protected]
ICICI ticket : ICICI034126
As soon as i made the transaction, the person went offline and I have no confirmation of my payment anywhere - SMS / EMAIL
GUYS YOU NEED TO CALL ME ASAP
Aug 09, 2017
Updated by guttkhushboo no one is bothered
Why the hell is my savings account lien marked when settlement was agreed?
Aug 09, 2017
Updated by guttkhushboo I was given a settlement offer In June and the agent`s contact number is unavailable when i try to call. no one in the bank knows about the settlement discussion. It was agreed to settle at an amount of 33600. The EMI had to get deducted for 6 months from August which is 5600 monthly. However my account balance is in negative this month. What the hell are you people upto.
Your agent calls and discusses a solution and no one knows. I still get collection calls and I tell people that settlement is agreed from gust for 6 months. And you bring my savings account balance to minus 23000.
Are you out of your mind????
The agent with whom i discussed settlement - [protected] sanjeev khanna - unavailable now and no one in your collections team knows anything about my discussion.
Today someone else calls me and says that 5200 I paid as EMI is a fraud and bank is not responsible.
Your records have no mention of my settlement agreement conversation that happened in June. instead of 33600 you are now asking for 55000. Really like ?? Had i been able to pay 55000, why will I settle ? If I could pay 55000 I would rather pay the entire outstanding which is 63000. What settlement are you offering?
I am thinking of opening a new account with another bank and have that as my salary account going forward. I do not wish to continue with a savings account with a useless bank like yours. No intention to help your customers. I have been with ICICI since 2013 and I guess its time to change my bank.
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