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ICICI Bank Complaints & Reviews

www.icicibank.com

3.3

Updated: Jun 2, 2026

Complaints 23783

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Address: Tirunelveli, Tamil Nadu

Website: Icici alumni site

Dear team,

I am ananth. K. I am a ex employee of icici bank in the year of 2015 to 2017. My employee id 314521. I want my relieving letter and experience certificate
I am not able to generate password on icici alumni site and i am not able to get customer care service also if you have doubt kindly confirm the branch
6140 - vadakkankulam

Kindly send it to my e mail id
[protected]@gmail.com

Thanks & regards
Ananth k
[protected]
[protected]

ICICI Bank customer support has been notified about the posted complaint.

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S

Sharad kumar patidar

from Kurud, Chhattisgarh

Jan 10, 2019

Dear sir

I am Sharad patidar . My emp id 367421 . My last working date 25/10/2018 . So provide my reliving and exprinece letter.
Email id - sharad.[protected]@gmail.com

Regard,
Sharad patidar

S

Sharad kumar patidar

from Kurud, Chhattisgarh

Jan 10, 2019

Dear sir

I am Sharad patidar . My emp id 367421 . My last working date 25/10/2018 . So provide my reliving and exprinece letter.
Email id - sharad.[protected]@gmail.com

Regard,
Sharad patidar

M

Mohd abdul farhaan

Dec 13, 2022

Dear sir,

I am mohd abdul farhaan azeem . My emp id 273825 . My last working date 27/09/2014 . So provide my reliving and exprinece letter.
Email id - [protected]@gmail.com

Regard,

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Address: 560037

I lost my wallet while i was abroad in russia on 05 july 2017. Neccesary procedures were followed of reporting loss etc. My sr[protected] refers.
We had informed the call centre well in time but inspite of that, my debit card kept getting swiped for a total of rs 1.15 lakhs.
Complaints were made to head consumer service, head branch banking etc, but the bank is unwilling to consider the time that the call was made to the call centre and is using the ploy that the transactions were made before the call.
One would appreciate that when the call centre is called, the ivr menu and music consumes time. I should not be held responsible for a delay by the call centre in cancelling my card since the call to them was made well in time

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Address: 560034

I navneet chandra having an a/c in the icici mindspace, hyderabad. A/c number[protected] when i tried to withdraw rs.4, 000
From my a/c[protected] on 22th juy at 14:04 pm from the bank of baroda atm st. Johns medical college campus, koramangala,
Bengaluru at the time atm machine switched off so that i could not recieved any money and receipt but i got message regarding the
Deduction of money from my a/c. I was waited there but i didn't get money and when atm machine get started then also i didn't
Get money. After switched on the atm machine i again withdraw the money rs.2, 000 which i got.

I waited till because i thought money will created after 3day but it not created so i called to customer care with sr no[protected].
Executive told me that the money will take 5-7days to created to your a/c and on 03/08/2017 i got sms stating that the
Transation is successfull so it will not created to your a/c. I want proper action on my complaints otherwise.

Request you to check the cctv footage and help me.

So i am requesting you to take necessary action.

Mail id :[protected]@gmail.com / [protected]@gmail.com
My mobile no:[protected]

Thanks

Your obediently
Navneet chandra

ICICI Bank customer support has been notified about the posted complaint.

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Address: Mumbai City, Maharashtra, 400070

I Sunita singh have saving account jointly with my son Raunak singh at ICICI BANK nariman point branch Mumbai and my account number is[protected].

On 25th of april 2017 I was doing my hoilday booking from booking.com online and while booking I was asked for my debit card number which I provided.After giving the card number I was told few other terms and conditions which I realised is unfair and thought that it may be fraud.Immediately I cancelled the booking and called icici bank customer care.I told them whole things and they advised me to block the card and which I did immediately.Till then Payment was not done.I was told that new number debit card will be issued to you in 5 days to prevent any misuse or fraud.I agreed and bank sent me new number debit card.Surprisingly on 17th may bank did debit 26894.25 from my account and gave to same merchant which I had blocked and changed my debit card.Immediately I called bank and lodged my complain.I was told that its manual debit from bank and as I have not swiped my card and there are several complaint against this merchant.I was told that in 8 days I will get my money back.After 8 days again I called and I was told that it will take 50 days.I waited till now and still I have not recieved my money.I changed my debit card and never swiped or gave any details to anyone.How bank can do manual debit inspite of my complains and instructions.I have suffered lot of harrasment and mental agony.Please do the needful.I want my money back along with financial compensation.Please go through all the call recordings since 25th april between me and bank.I was promised that I will get my money back several times and still till today I am not recieved my money.Several email I wrote to bank but no help.Please do the needful.

thanks

sunita singh

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Address: 560067

Hi,
I am writing this as I am not very satisfied with the service which ICICI loan department gave. 4 August is my due date for the registration of my property. It's been more than 15days I have applied for loan. Almost every day the loan department need a document. They don't have a certain list of documents which is required for the loan. When ever we asked the status they required one document. We have paid the processing fees as well and agent took 1000 Rs extra cash. I don't know why. Still they are asking me to give Rs 500 more via cash. They have provided me incorrect interest on section letter. Which has wasted my 4 days to processed. Ppl are very arrogant and they treat the customer like they are favouring us and they don't need the customer.
Pls tell me how can I file the case against them as they waisted my complete 15days.

Now they are giving me the cheque of less amount as per approval of my loan. Who is responsible for every thing? And still they are showing the attitude.

ICICI Bank customer support has been notified about the posted complaint.

Aug 04, 2017

Updated by Ruchi S Vinayak, kumar and shekhar these persons are involved in this matter.

Aug 04, 2017

Updated by Ruchi S It's just few minutes back I posted my complaint and automatically it's marked as resolved. Where is the solution? I think we should make the complaint against this website as well.

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Address: 411018

I am manothosh das. Account number[protected]

I have made a neft transaction on 31 july 2017 to the wrong account number. Now, the transaction is displaying successful and neither customer care of icici bank and neither bank manager of chakan rajguru nagar pune is supported to solve my issue.

They all blaming me for not telling within two days, which i have tried by calling to customer care, but not able to succeed.

Branch manager has said me is to mail on "neft. [protected]@icicibank.com", which again replied to go the nearest branch.
Can anybody from icici help me this out to get my refund?

ICICI Bank customer support has been notified about the posted complaint.

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Address: Valsad, Gujarat, 396191

I have to transfer my money to my foreign bank account and to my university bank account but they take more then 1 week and reject that and they even don't inform us and when we call they they don't give wright answer. So I am sorry to say that but your services is very very poor and you are fail to give best services to NRI people .
So I just hope you will solve my issue and and I also like to add some points about the Icici bank branches that are present near me:
1. They don't give any information to the customer
2. When customer ask about anything they are not getting any proper or convenient reply
3. The staff present on the branches are taking so many time to do work and I am sorry to say that there are some people in branches they don't know about banking but any how they get that position. So the customer have to suffer a lot so if it continues like this way I have to expose them all
4. So it will be insulting to your Icici bank services and I don't want like this happen
So I just want to improve your NRI service and put a proper staff in a bank that help people .

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I am writing this complaint to express my dissatisfaction about the service and commitment that has been provided by icici. I have raised the request for closing the dormant account[protected] in icici in the below-mentioned branch and to refund the amount rs 2000 that got retained in the account. I have raised this request on december in the below mentioned icici branch and i raised the second complaint through online with service reference number sr[protected] on march 7, 2017. Though i got the call from icici and they promised me to return the amount in 15 days but they havent turned back yet. I am not sure what is the challenge of returning the customer money, moreover, it's not a huge sum. Still, now i haven't got the proper response from the bank nor the updates from them.

I am totally disappointed with the response from the below branch and the online support. I am not sure whether i will get my money back but hope for the resolution.

Bank branch address:- no.2 and 4 madhavan street gst road sundarambal nagar tambaram sanitorium chennai-600047. Ifsc code is icic0003535

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Address: Hyderabad, Andhra Pradesh, 500015

Raised a personal loan request for amount of 80, 000₹. I know my salary isn't that good so you can provide me a loan. It's ok i understand that you don't want to provide a loan for a loyal customer. But that kind of way do you teach your phone banking officer is? Sapna called me from Mumbai on 3rd August to verify my details and she is too rude. She made offence comments like huh? What is [24]7 kind of name is of your company? Huh just 17, 000 of salary? Too cheap these were the comments mentioned by her. When i felt that she is rude i requested her to transfer the call to supervisor or any quality person. She disconnected my call. Is this way you call us is this way you treat us? It's ok this will be filed at national issue and file a suit against you. No problem you don't want to provide a loan to me. It's ok i can take loan from other banks when my own bank doesn't wants to help me. I want you guys to remove my account from your bank and as i felt offended I'M filing a suit against your bank and that phone officer. If my company isn't good why did you guys came to me and were begging to open an account? Why did you guys came begging to offer me a credit card and also a coral card? I'm paying 899₹ each year for coral card. Please remove that as well. I don't want any connections with your bank.

Thank you in advance for not helping me and making me feel low just because my salary or my office name isn't tata or birla.

Aug 5, 2017

Complaint marked as Resolved

This issue isn't resolved now it look like the foregin bankers are trying to loot us and rip us you frauds now this will be filed in court of law

ICICI Bank customer support has been notified about the posted complaint.

Aug 03, 2017

Updated by Kalvadiya NarEsh Ive also provided the same info via emails at 3 different complaint email address so don't request me to send once again please

Aug 05, 2017

Updated by Kalvadiya NarEsh How can you mark it as resolved? It isn't resolved you fraud people

Aug 19, 2017

Updated by Kalvadiya NarEsh Still looking for a resolution... Did Vijay Mallya paid your loan so you can help me with small amount of loan?

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I have icici bank tax saving bond, but the amount has not been paid to me despite repeated requests through icici bank chamba in himachal pradesh:

Bound holder no.[protected]
Certificate no : 112201
No. Of bond (S) six
Distinctive no.[protected]
Script code bse 960833
Nse icibk0203 n2/u2

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Address: 560037

I do not want to say hi or hello.

Very bad experiences with very bad services. I am having credit card but no use. I am in trouble since two weeks but did not get any solution. I raised sr 4 time but did not get any solution. Many time i tried to contact with customer care on different-different no. But the system is that much complicated that while calling i did not reach to any human only computer only talked with computer.

I raised a sr[protected] to link my credit card to account. I received message regarding sr that it has closed and check your credit card detail by login.
While calling i went till end but nothing i got helpful.in the last i got thanks for calling in icici bank. What is this? Is there any simple way to contact you people.
I mail on [protected]@icicibank.com and they replied that we will attend and revert to your email in 2 business days. Means i can not get any help intently.
While calling they ask credit card no. I entered after that they ask pin no. Or pin generate than i pressed for pin generate after that they said please call from your registered no.. I called from my registered no. [protected].
They called me as welcome call, but till that day i did not get my credit card. After that he told me to contact your customer care no. To ask about your credit card.
That time i also tried for the same but no solution. Now i got my credit card. And i have some queries but no solution for that.
Kindly look into the issue and provide update as soon as possible.

ICICI Bank customer support has been notified about the posted complaint.

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J

Jatin Bamga

from Chandigarh, Chandigarh

Aug 3, 2017

Unblock

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Address: 110092

In ay -2014-15

Amount credited to wrong account
Esc sequence / utr no [protected]
Date of payment - 16-dec-2014
Amount - 3770.00
Micr/ifsc code - icic0000815
Account no[protected]

Above mentioned account is not mine.

Itro (Sbi) not accepting their mistake and saying data provided by itd.
[protected]@icicibank.com, [protected]@icicibank.com not replying on this.

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Hi,
From 1 month i am calling to icici bank customer care to change my communication address, as i am not in india and i can not visit any indian branch personally.
They are saying there is no alternative option is there. Its been 1 month but no solution.
Please do the needful.
My bank account number is[protected] and service request number is 0009sacqs93bfg5d.

ICICI Bank customer support has been notified about the posted complaint.

Aug 03, 2017

Updated by abidha How you can mark as resolved? I did not get any call from icici bank

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B

Bharadhavi Ravi

Aug 3, 2017

Hi
If I try to change communication error in service request, i am getting service unavailable error . please resolve this issue.

Thanks

regards
bharadhavi

abidha's [Complaint's author] reply, Aug 3, 2017

Hi,

We can not change communication address online as per RBI rules after demonetization.
if you are in India, please visit nearest icici bank branch

S

Saketsingh1

from Ahmedabad, Gujarat

Aug 3, 2017

Service off the. My old number_[protected] plz new mobile number rageterd my accounts. Is new number_[protected]

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Address: Sonipat, Haryana, 131101

I am the customer of icici bank from the 2009. My account no is[protected].
I have raise case 4 to 5 times for the withdrawal of 2000 on 28th june in the bank of baroda shamli.. I don't receive cash on that time. I having a slip that is says transaction is declined. Please help and release my cash. After this transaction i have made a 1000 cash withdraw in the same atm. That time transaction got successful.

Service request no are sr[protected], and sr[protected], and sr[protected]. (All case are closed with the remarks of trscation successful)

ICICI Bank customer support has been notified about the posted complaint.

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samnly4u

from Bengaluru, Karnataka

Aug 3, 2017

Hi,
I am not able to receive OTP from ICICI Bank.Both for Credit and Debit Cards.
Please suggest further.
Name - Shyam Gupta
Mob Number - [protected]

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Address: 122002

Website: icici.com

This is the umpteenth time i am writing to icici bank. I hold my salary account with the bank since i started my career i. E 2013.
I have explained in detail that after my father's demise last year my financial condition has not been stable. I had to leave my job at infosys pune and had to relocate to gurgaon. Started working with a startup as i needed a job to support my family immediately. Organisation ran out of funding and hence i took a credit card. I paid my dues in time until i was receiving salary on time. However i have been unable to pay lately. Had written previously on breach of trust as collections agents went home harrassed my mother and also revealed my outstanding amount which is breach of confidentiality.
Also, post that i spoke to someone called sanjeev khanna and discussed settlement. Emi of 5600 approximately had to start deducting effective august. But as i saw my savings account today it is showing a negative balanle of 23000. This is really not a joke. Not expected for four year old customer at least.
Please look into this. Even though my salary has still not arrived i had managed the money to be paid as emi but i think i should not be trusting this bank anymore.

ICICI Bank customer support has been notified about the posted complaint.

Aug 03, 2017

Updated by guttkhushboo Account Name : Khushboo Gutt
Account Number :[protected]
Contact Number : [protected]

Aug 04, 2017

Updated by guttkhushboo Account Name : Khushboo Gutt
Account Number :[protected]
Contact Number : [protected]
This is the umpteenth time i am writing to icici bank. I hold my salary account with the bank since i started my career i. E 2013.
I have explained in detail that after my father's demise last year my financial condition has not been stable. I had to leave my job at infosys pune and had to relocate to gurgaon. Started working with a startup as i needed a job to support my family immediately. Organisation ran out of funding and hence i took a credit card. I paid my dues in time until i was receiving salary on time. However i have been unable to pay lately. Had written previously on breach of trust as collections agents went home harrassed my mother and also revealed my outstanding amount which is breach of confidentiality.
Also, post that i spoke to someone called sanjeev khanna and discussed settlement. Emi of 5600 approximately had to start deducting effective august. But as i saw my savings account today it is showing a negative balanle of 23000. This is really not a joke. Not expected for four year old customer at least.
Please look into this. Even though my salary has still not arrived i had managed the money to be paid as emi but i think i should not be trusting this bank anymore.

Aug 04, 2017

Updated by guttkhushboo Complaint Status
[Jun 11, 2017] ICICI Bank customer support has been notified about the posted complaint.
ICICI Bank Customer Care's response, Jun 12, 2017
Dear Customer (guttkhushboo),

Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
Updated by guttkhushboo, Aug 04, 2017
Nobody has bothered contacting me
Updated by guttkhushboo, Aug 04, 2017
How could you close this complaint as resolved?
I was given a settlement offer and the agent`s contact number is unavailable when i try to call. no one in the bank knows about the settlement discussion. It was agreed to settle at an amount of 33600. The EMI had to get deducted for 6 months from August which is 5600 monthly. However my account balance is in negative this month. What the hell are you people upto.
Your agent calls and discusses a solution and no one knows. I still get collection calls and I tell people that settlement is agreed from gust for 6 months. And you bring my savings account balance to minus 23000.
Are you out of your mind????
Updated by guttkhushboo, Aug 04, 2017
The agent with whom i discussed settlement - [protected] sanjeev khanna - unavailable now and no one in your collections team knows anything about my discussion.
Updated by guttkhushboo, Aug 04, 2017
I have just paid 5266 as settlement to Mukesh SIngh
Mobile number : [protected]
Employee id : 03427
Complaint number :[protected]
ICICI ticket : ICICI034126
As soon as i made the transaction, the person went offline and I have no confirmation of my payment anywhere - SMS / EMAIL
GUYS YOU NEED TO CALL ME ASAP
Updated by guttkhushboo, Aug 04, 2017
Someone called from [protected] and abused me on call.
ICICI BANK I WILL TAKE YOUR HAPPINESS IF THIS HOW YOU TREAT YOUR CUSTOMERS

Aug 04, 2017

Updated by guttkhushboo YOU WANT ME TO RESORT TO A POLICE COMPLAINT? I will do that as well

Aug 04, 2017

Updated by guttkhushboo OR social media? That ICICI bank customer care executives abuse their clients on call !

Aug 04, 2017

Updated by guttkhushboo I borrowed a friend's card to pay the emi for settlement and that is card debited and now blocked for security reasons
ICICI Bank - YOU ARE IN DEEP TROUBLE

Aug 04, 2017

Updated by guttkhushboo Sylvia Sequeira

Did you not go through my complaint?
I have clearly mentioned that icici customer service rep received payment from me and tried an unauthorised transaction as that card is now blocked. My money is gone - Rs 5266 and there is no update on my account or on SMS or on email. Please get your facts right.
Also, upon reading my complaint an agent called and abused me. I have the call recordings and will go ahead will filing a law suite for fraud and misconduct.

Hope you will cooperate

On Fri, Aug 4, 2017 at 4:36 PM, Customer Support <[protected]@icicibank.com> wrote:
Dear Ms. Gutt,

We refer to your email dated August 02, 2017 in regards to settlement on credit card.

We wish to inform you that we have sent you a response to your registered e- mail ID

Going forward we will respond you on your registered e-mail ID.

If your wish to receive e-mails on another e-mail ID, you may call on our 24-hour Customer Care and update your new e-mail ID.

Looking forward for your co-operation to help us serve you better.

Sincerely,

Sylvia Sequeira
Customer Service Manager
ICICI Bank Limited

CONFIDENTIALITY INFORMATION AND DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.

Aug 04, 2017

Updated by guttkhushboo This is how much you care for your customers?
Please close my bank account. I no longer wish to continue with such a pathetic bank

Aug 04, 2017

Updated by guttkhushboo I have just paid 5266 as settlement to Mukesh SIngh
Mobile number : [protected]
Employee id : 03427
Complaint number :[protected]
ICICI ticket : ICICI034126
As soon as i made the transaction, the person went offline and I have no confirmation of my payment anywhere - SMS / EMAIL
GUYS YOU NEED TO CALL ME ASAP

Aug 09, 2017

Updated by guttkhushboo no one is bothered
Why the hell is my savings account lien marked when settlement was agreed?

Aug 09, 2017

Updated by guttkhushboo I was given a settlement offer In June and the agent`s contact number is unavailable when i try to call. no one in the bank knows about the settlement discussion. It was agreed to settle at an amount of 33600. The EMI had to get deducted for 6 months from August which is 5600 monthly. However my account balance is in negative this month. What the hell are you people upto.
Your agent calls and discusses a solution and no one knows. I still get collection calls and I tell people that settlement is agreed from gust for 6 months. And you bring my savings account balance to minus 23000.
Are you out of your mind????
The agent with whom i discussed settlement - [protected] sanjeev khanna - unavailable now and no one in your collections team knows anything about my discussion.
Today someone else calls me and says that 5200 I paid as EMI is a fraud and bank is not responsible.
Your records have no mention of my settlement agreement conversation that happened in June. instead of 33600 you are now asking for 55000. Really like ?? Had i been able to pay 55000, why will I settle ? If I could pay 55000 I would rather pay the entire outstanding which is 63000. What settlement are you offering?
I am thinking of opening a new account with another bank and have that as my salary account going forward. I do not wish to continue with a savings account with a useless bank like yours. No intention to help your customers. I have been with ICICI since 2013 and I guess its time to change my bank.

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Address: Indore, Madhya Pradesh, 452016

Sir,
I wish to inform several time on my mobile, contact to your branch at rat lam m. P. To change my old communication address but no response given by your
Bank since long time and i have suffered to pay my card outstanding till today. So i request you to change my new address as follow:
Pankaj rai trivedi, 22 shrikant palace, bicholi hapsi road,
Indore -452016. As i have transferred here since july 2015 but your bank do not change my address.

Regards,
Pankaj rai trivedi
Assistant manager
State bank of india

Sep 2, 2017

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Aug 02, 2017

ICICI Bank Customer Care's response Dear Pankaj Rai Trivedi,

Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: Bangalore, Karnataka, 560103

I am using salary account in icici bank from 2015. When i checked my bank transactions and i found that there have 4 different debit transactions, all transactions details are
1). [protected] dp chgs till apr-17
2).[protected] dp chgs till may-17 (I will provide others if required)

This is completely unacceptable and please refund my amount. My phone number is [protected]. If i will not get my money i will seriously raise this concern.

ICICI Bank customer support has been notified about the posted complaint.

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Address: Pune, Maharashtra

Dear icici,
How can you deduct money from my account without notifying me?
Today i was just checking transactions of my account and found that rs 805/- has been deducted from my account
Towards dp charges till jun-17 (In[protected]). At the time of opening demat account you guys have mentioned
Clearly that there are no charges for demat account as i am corporate customer and it is absolutely free.

Request you to kindly return my money back. I am loosing trust on icici bank whether my money is safe here or not.

Need action on priority.

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Hi,

It has been 10 days since i've applied for a personal loan and the current status is under process. However, i was conveyed that the amount has been approved and will be disbursed within 48 working hours.

The assigned relationship manager - nagaraj (N. [protected]@icicibank.com) is the most unresponsive person i've ever come across. Doesn't pick up the calls, doesn't reply to emails but messages that he is on leave and so is the entire loan department.

And moreover, i'm asked to share my documents to [protected]@gmail.com. I mailed to [protected]@icicibank.com to confirm the email address but no one replied.

Well, none of the email ids provided during the personal loan application process ever elicits a response. I noticed that someone else also had the same issue from the same person.

ICICI Bank customer support has been notified about the posted complaint.

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Website: www.killerjeans.com/icicinetbanking

Hi, this is chinnappa doss. One month before i received an offer from icici bank for killer jeans time wear. It was just to pay shipping charges 399/- to get a wallet combo from this website http://www.killerjeans.com/icicinetbanking/ on july 3rd n till now haven't received product. I debited 399/- amount from same the icici debit card & immediately i received an email from killers jeans like this "dear hinnappa doss,
Thank you for your order from http://www.killerjeans.com your no order no. 155699.. Ccavenue reference no.[protected] etc.. Item is neither delivered nor any status of dispatch informed. Please i request you to kindly kindly investigate in this matter... Am not worried about 399/- am just angry with this fraudsters who the hell tried & cheated me.. Please do needful

Aug 5, 2017

Complaint marked as Resolved

above mentioned killer product has been delivered to me after this complaint...

ICICI Bank customer support has been notified about the posted complaint.

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G

gulamsoofishaikh

from Mumbai, Maharashtra

Aug 4, 2017

Dear Customer,
Your order is dispatch today. The tracking details will be updated in 24 hrs.

chinnappa doss's [Complaint's author] reply, Aug 5, 2017

actually above mentioned killer product has been delivered to me after this complaint...

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