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ICICI Bank Complaints & Reviews

www.icicibank.com

3.2

Updated: Dec 13, 2025

Complaints 23733

Resolved

14270

Unresolved

9463

Good! ICICI Bank values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that ICICI Bank step up their efforts to fully resolve all complaints 👍

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ICICI Bank reviews & complaints page 684

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Address: Kamrup Metropolitan, Assam

I am an owner of your bank, my account no is[protected], some days ago i got a phone call from icici bank mumbai, they were telling to me about some plan that if i lost my atm card ever and someone use my atm card and withdraw the balances from my account then they provide me some facilities, they gave me a toll free number, if i call there then they will immediately return my balances to my account, i was just listening about this on phone call, but without my permission they have debited my balance rs.1899/– from my account (A/c no:[protected] on 28th july. I got a text which they have mentioned a no. The no is sr[protected]

I need refund this money as soon as possible, it's urgent.

+1 photos

Sep 1, 2017

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jul 31, 2017

ICICI Bank Customer Care's response Dear Jintu Das,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: Mumbai City, Maharashtra, 400080

Icici sarvodaya nagar branch (Mulund west, mumbai), levied charges on my account. A letter to refund the charges was submitted at the branch on may 18, 2017.

Branch representative dinesh gonbare (And branch manager sagar) agreed to refund the charges on my account. Its been more than 60 days the funds are still not refunded. Even after a lodging a complaint in writing at the branch, placing an online service request, emailing senior executives of icici customer care vinayak m. More, mr. Subhendu tripathy and mr. Saurabh singh, the refund is still pending and no action is initiated against the branch.

Sep 1, 2017

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jul 31, 2017

ICICI Bank Customer Care's response Dear Customer, (miral123)

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4cy2y) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Hyderabad, Andhra Pradesh, 500081

Website: www.icicibank.com

Icici bank is cheating customers by by implementing lots of hidden charges with the bank. There are no information provided to bank through any mode of communication. Example is atm transaction decline charges.

They are deducting rs. 25 for each transaction decline for any of the mentioned cause below.
Causes:

1. Insufficient balance in customer salary account (For all types of account)
2. If there is no money available in the atm.
3. If the atm having only 2000, when customer tries to withdraw 500.

In this scenario also, icici bank is collecting atm declination charges from customer. Ridiculous process of icici bank. This is the example of the very dissatisfying act of the bank.

Heights o[censored]nethical behavior of the organization.

Not happy at all with the nature of service of icici bank.

Aug 29, 2017

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

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Jul 29, 2017

ICICI Bank Customer Care's response Dear Customer, (ashokrajbathu)

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4ct1f) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: 500016

Website: ICICI online banking page

There is incorrect name and mobile number on icici online banking page. My complete name is mukesh vijay kapoor but it shows me on online banking page mukesh shahu (I don't know who is shahu) and my mobile number is [protected] correct both name and mobile number immediately. Below i've attached the screen shot of the icici online banking page where you can see the mistake.

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Address: Ahmednagar, Maharashtra, 423601

Respected sir/ma'am,
My name is kothari pravin sobhachand.
I would like to inform you that i didn't receive no due certificate yet for my two transport vehicles, even though i cleared all the dues.

Following are the details.

1) lan no - lvkop[protected]
Amt - 217000
Start date-22/01/2007
End date-22/07/2009

2) lan no - lvkop[protected]
Amt - 240000
Start date - 10/02/2008
End date - 10/11/2010

I have been told that as soon as my emi are completed, i will receive the no due certificate. But sorry to say that till date i haven't got any assistance from them.

Kindly help me to solve the issue.

Awaiting for your sooner reply.

With lots of hopes

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Address: Hyderabad, Andhra Pradesh, 500072

I a. Shyam an account holder of icici bank, kukatpally. Im here to inform you that i have applied for an credit card but there is no response from your side that whats the status is.. I even checked in online by providing my details but no response. To know any details ping me. Contact number:[protected]. So please let me know about my credit card application status as soon as possible

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Address: Nagpur, Maharashtra, 440022

Website: indiaideas@icici

Hello,

My name is chetan kathote. I had done transaction from phonepe app to recharge of rs.72 on my number on 25 july 2017. The transaction was successfull but recharge is not yet done on my number. I contacted to phonepe support team also but they said payment is done to indiaideas so i need to cantact you people. Please tell me why this happened and return my money as soon as possible. The transaction id of phonepe is ici78765a651d4648ad8238a0f22b8d9e9b. The transaction id of [protected]@icici is p1707251836176243045398.
I attached screenshots related to transaction and reply of phonepe support team. Please find attachments. This is very embarrasing.

Thanks and regards,
Chetan kathote.

+3 photos

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P

ptikri

from Pune, Maharashtra

Aug 29, 2017

I have recharged my JIO account with the amount of Rs 399 through BHIM interface. The transaction was successful, the amount was debited from my HDFC bank account . Account no.-[protected], IFSC code- HDFC0000486. But my JIO account says that it has not received any payment and the recharge is not successful.

amount debited from my bank account but recharge not done - Comment #2834184 - Image #0

M

Mandar Ghatage

from Ahmedabad, Gujarat

Oct 3, 2017

I have made payment to merchant GATE 2018 through UPI. It is showing transaction got completed my amount got deducted but the payment to GOAPS is not done my form is not getting submitted. Please help me as soon as possible.

amount debited from my bank account but recharge not done - Comment #2869982 - Image #0

B

Beauti123

from Hyderabad, Telangana

Nov 12, 2017

I have recharged my jio no [protected] yesterday the through upi, the amount has been debited rs.399, but recharge has not been successful.

amount debited from my bank account but recharge not done - Comment #2914732 - Image #0

rraj92's reply, Dec 1, 2017

are you got your claim?

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Address: Hyderabad, Andhra Pradesh, 500072

Website: icicibank.com

Hello sir,

I am owning icici savings bank account with mindspace branch and credit card for last 5 years. I have configured icici credit card bill for auto debit from my savings bank account through netbanking. Very recently due to some reason, i have removed the auto debit function through netbanking, which was successfully removed. I could see no icici credit card as biller and no scheduled transactions for that month. But, for that month i was charged 1000rs including 18%gst on auto debit return fee as there are no funds available in my bank account for auto debit. When i called the customer care, i was informed that the auto debit is still active but, the same is not reflecting in the netbanking portal. Meaning i was charged 1000rs due to issues with their netbank services. I was very upset with this. This is not all acceptable.

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Address: Chennai, Tamil Nadu, 600080

[protected]

I have decided to pay the entire loan amount at one go without paying first 6 month emi.

I would like to close the entire loan amount because as i have enough amount and i feel the roi is bit high.

Please allow me to close the loan and don't resist me saying that i need to pay at least 6 emi.

If this way is not possible even you can charge me any fee and i'm ready to pay the amount.

My only concern is to close the entire loan.

Could you please advise me the procedure?

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Dear respective icici team,

This is to stat that i am manish kumar operating a salary acc. No.[protected]

There is debited a amount of rs. 805/- from my account, and when i contact to icici customer care got to know that it is the charges of demat account.

I not even started any demat account in icici bank/not even done any transaction in any demat account then how it is possible to debit rs. 805/- from my respective account without any prior information. I tried to contact customer care team to resolve this issue but didn't get any positive response from cc team.

Dear team this is not justifiable, if any demat account is linked with my account please close it with immediate effect, and request you to please refund rs. 805/- asap that debited from my account in favor of demat account.

Expecting icici team will resolve this issue on priority.

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Address: 560037

While opening dmat account they are saying that there are no yearly charges and at the end of the day they collecting huge charges . they charged Rs.805 ( DMC/IN[protected] DP CHGS TILL JUN-17 )

please help onthis issue . so may cstomers are facing same issue .

thanks,
Praneeth mamidi
[protected]

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My saving account no[protected] & demat no.[protected] at present bank debit 805rs in favour demat account. It is highly charge - no any bank represintive tell me about highly demat charge - no any message bank sent me. Online showing that d charge 600. Why debit 805rs. Please explain... My email id... [protected]@gmail.com... Mobile -[protected]

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J

Jawaad Zahoor

from Bengaluru, Karnataka

Jul 28, 2017

I am receiving my otp's from all other banks except ICICI. I have called the customer care 3-4 times. Everytime i got a different solution but none of them worked. Nothing seems to work. Please solve this issue. I have been stuck with this for over a week now. I am not able to make any payments online.

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Address: North East Delhi, Delhi, 110094

Website: [email protected]

On 19 july 2017 i make a payment through eazypay icici for the du admission fees at first time the payment was failed said by du site and 2 minutes after i try again this time process is successful
But there is 2 times transaction have done from my account by the easypay but originally it was 1 time payment process. So please refund my money to my respected account.

Details
Transaction id - [protected] (Failed transaction)
[protected] (Success)
Amount paid in each transaction - 9563.36 (Both)

Please sir, refund of failed transition should be credited to the respective bank account.

Thanking you for listening my problem... And hoping for a good response from your side as well...

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I have purchased tax saving bond from icici bank in the year 2004, qty -1 no, amount paid rs: 5000

My tax saving bond matured on 2007 amount not credited to my account till date with interest reg;

Bond holder no:[protected]
Certificate no : 118224
Name : radhakrishna madhusudhan singh
Distinctive no : 543094

My account no :[protected]
Bank : icici bank ltd
Branch : thilak road, tirupathi

ICICI Bank customer support has been notified about the posted complaint.

Jul 28, 2017

Updated by madhu87283 no response

Aug 03, 2017

Updated by madhu87283 no response till date

Aug 03, 2017

Updated by madhu87283 no response till date

Aug 11, 2017

Updated by madhu87283 y there is no reply

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Address: Pune, Maharashtra

Website: www.icicibank.com

Sir had never use any de-mate account with icici bank but they are unnecessary send me amc bill on my registered address now i am requesting to close this account they are asking to pay charges...
Reference number - in[protected]
It showing me linked account number - xxxxxxxxxx0899
So do needfull on it...
Other wise what is legal way to resolve this issue..

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

While i do online transaction through debit card, it displays message card is blocked. I am to perform the internet banking but whenever i do perform transaction through debit card after entering debit card number it displays card is blocked.
This is happening from last 2 to 3 months and i evrytime i have to choose internet banking instead of debit card number option.
Can you please help me in this matter as soon as possible.

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Address: Ghaziabad, Uttar Pradesh, 201006

Dear sir
We are send money 25000 thought upi pey phone on 24/07/2017 to a/c no [protected] bank of india (Md kownain) but transection not complete. This amount debit my a/c[protected]Vijay kumar tiwari) or not credit her a/c.

So please this amount credit my a/c[protected] vijay kumar tiwari.

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Address: New Delhi, Delhi, 110015

Website: [email protected]

I've applied for a icici credit card one weeks ago. Till date, I can't check the application status online. Neither the bank representative contacted me again nor I received any call for verification. Can somebody let me know about the status of my application.. thanks
Application no A[protected]

Regards
Dinesh Kumar

+1 photos

ICICI Bank customer support has been notified about the posted complaint.

Aug 06, 2017

Updated by Dinesh0101 Dear Team,

Still waiting for your positive response.

Regards
Dinesh Kumar

Aug 08, 2017

Updated by Dinesh0101 Dear Team,

Application no A[protected]

Still pending, no status show.

Regards
Dinesh Kumar

Aug 12, 2017

Updated by Dinesh0101 Still pending

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R

Rizwan Ahmad Ansari

from Chennai, Tamil Nadu

Aug 7, 2017

Dear ICICI Bank,

I was told that there is no Monthly and Yearly charges for my Demat account but I could see that RS 805 has been deducted IN[protected] DP CHGS TILL JUN-17 on transaction.

Request you to kindly return my deducted amount.

Regards,
Rizwan Ahamd Ansari
A/C No :[protected]
(M) : [protected]/[protected]

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Address: Kolkata, West Bengal

Website: www.icicibank.com

Sir,
I indrani maity like to inform you that my sb a/c no is[protected] of icici bank in chowringhee branch kolkata.. On 27/07/2017 i got a massage in my mob.[protected] that rs.4390.00 has been debited through debit card at vsi*mcafee*int at 01.38am which is not use by me.
So you are requested to take necessary action i can return my cash.
Thanking you

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Address: 560076

I have an account with hdfc bank and on 11th july 2017 i tried to withdraw 4400.00 inr from an icici bank atm in btm 2nd stage, bangalore-560076, karnataka, india. Amount got deducted from my bank account but i didn't receive the cash. I have waited for almost 15 days now but still have not got my money back in my account

Below are the dispute transaction details
Acquiring bank - icici bank atm, btm 2nd stage, bangalorebr...

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