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ICICI Bank Customer Care
ICICI Bank Limited
Customer satisfaction rating: 42%
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15706
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ICICI Bank Customer Care

ICICI Bank Limited

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ICICI Bank Towers, Bandra-Kurla Complex
Mumbai
Mumbai City District
Maharashtra
India - 400051

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Additional info
ICICI Phone Banking Center
ICICI Bank Tower, 7th floor, Survey no: 115/27, Plot no. 12, Nanakramguda, Serilingampally, Hyderabad – 500032

Registered Office
ICICI Bank Limited, Landmark: Race Course Circle, Vadodara 390 007

Customer satisfaction rating
42%
Complaints
15706
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Resolved
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ICICI Bank Complaints & Reviews

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ICICI Bank — icici credit card [Resolved]

 deepti sabharwal
Hi,



This is with reference to my icici credit card their was some dispute with my this card...
Complaint comments  Comments  (10)Complaint category Credit Cards

[Resolved]

 RAVI DUBEY
my due payment of icici bond is not received till dt


payment of bond
Complaint marked as Resolved 2020-08-14 03:17:45
Dear Ravi,

We will contact you and work to address your issue.

Regards,
ICICI Customer Service Team.
I HAVE NOT RECEIVED PAYMENT OF MY ASHIRWAD DEEP DISCOUNT BOND(OPTION 1) .OF RS TWO LAKHS BOND HOLDER NO 1495-780 CERTIFICATE NO 475627 OF DT OF PURCHASE 15/7/1996 IN THE NAME OF BEENA SETH/RAKESH SETH MY ADDRESS
34 B BLOCK B
SFS FLATS
EAST OF KAILASH
NEW DELHI 110065
BANK PNB -C BLOCK A/C NO [protected]
MOB NO [protected]
[protected]@britishpaints.in
http://www.grahakseva.com/complaints/107120/fraudulent-business-practice-by-icic...
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    [Resolved]

     Jyoti Purushottam Borle
    Respected sir,

    I am a member of your bank and have applied for ICICI prudential life insurance policy on 30/12/2009. My policy no is 12843309,UIN*105 LO83V01 . I had informed the member of Nasik Road branch to mail the documents by post to my local address and not by courier service. They confirmed with me that they will do the same. On inquiry they later informed me that the documents were couriered and as not received from bank have been sent back to Delhi office. Inspite of requesting such negligance on part of the staff is causing lot of problem to me. The bank manager's phone is also not reachable.
    The service provided by the bank is very poor and i am appalled by the negligance if the staff to customer request.its been a month i have not received any feedback from the bank. If the bank continues with such customer service they would loose multiple of their customers goodwill.
    I would appreciate a prompt probe in this matter and early reply.

    thanking you,

    Mrs.Jyoti Borle.


    Mail address:Tpe II 20/2, N.T.P.S. colony, Eklahare, Nasik Road, Maharashtra.
    Phone no: [protected].
    Complaint marked as Resolved 2020-08-14 03:17:30
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      [Resolved]

       tulitani
      I sri bhaskar chattopdhyay & my wife mistuni chatterjee purchased icici tax savings bond amounting Rs. 30,000/-each ie. total Rs. 60.000/- we have submitted the prescribed forms received from icici bank on 9/2/10 at icici bank ,DURGAPUR branch incorporating our PAN details & opted to avail ECS facility.
      out of two bonds maturity value value of one bond amounting Rs.31780/- has been transfered to our account in AXIS bank durgapur
      the details of our bond are given below :-
      1) mistuni chatterjee :-bond holder no[protected], certificate no 33242,distinctive no[protected]

      2) bhaskar chattopadhyay :- bond holder no[protected], certificate no 33243,distinctive no[protected]

      kindly deposit the matured value of the second one ( As we don't know which one has been transferred to our account as both o[censored]s have opted for ECS facility & our account no is same i.e. E OR S )
      Complaint marked as Resolved 2020-08-13 21:46:23
      Dear Bhaskar,

      We regret the inconvenience caused.
      We'll contact you and work to address your issue at the earliest.

      Regards,
      ICICI Customer Service Team.
      feb 2005 bondholder no 6572572.kindly credit both redemption and warrant amount to my sf ac no [protected] punjab national bank kattukottai branch salem dt thank you
      non receipt of matured amount
      I R Ashok & my wife Latha Ashok purchased ICICI Tax Savings Bond amounting Rs. 30, 000/-each ie. total Rs. 60.000/- we have submitted the prescribed forms received from ICICI Bank dt.17/2/10 at sent by courier to 3I Info Tech Limited, Navi Mumbai incorporating our PAN details & current Bank A/c Nos.

      We have not received the above bonds maturity value till date nor we have received any communication from you. The bond details are as under :-

      Latha Ashok Bond No: 3158427 and Bondholder no. 6435847 for Rs.30, 000/- (Rs.5000/each) and
      R. Ashok Bond No.3153426 for Rs.30, 000/- (Rs.5000/each). The maturity amount may please be sent by cheque as per the address given in the Form sent by your Office on 17/02/2010. Kindly acknowledge this message.

      Please reply me on my mail ID awaiting for your response.
      Please treat this as most urgent
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        ICICI Bank Bonds January 2005 — No redemption of ICICI Bank Bonds Jan 2005 [Resolved]

         RAMESH CHANDRA
        My ICICI Bank Bonds January 2005, bond holder No. is 6064183 .I have not received redemption cheque till ...
        Complaint comments  Comments  (19)Complaint category Banks

        [Resolved]

         babugvl
        Dear Sir,

        Sub:QABChgs,Dec09+ST charged without informing or prior notice

        I had ICICI BANK, Savings account number :[protected] at sanathnagar branch, hyderabad. I was found surprisingly my bank statement charged with QABChgs,Dec09+ST Rs.827.00 without notice and information. I complient on the bank for their bad service. Please justify my case as earliest as possible.

        Thanking You,

        Regards,

        Babu Rao.G
        [protected].
        Complaint marked as Resolved 2020-08-13 20:37:51
        Dear Sir,

        Sub:QABChgs,Dec09+ST charged without informing or prior notice

        I had ICICI BANK, saving A/c at sanathnagar, hyderabad. I was found surprisingly my bank statement charged with QABChgs,Dec09+ST Rs.827.00 without notice and information. I sue on the bank for their bad service. Please justify my case as earliest as possible.

        Regards,

        Babu Rao.G
        [protected].

        saving account — QABChgs,Dec09+ST charged with informing or prior notice

        Dear Sir,

        I had ICICI BANK, saving A/c at sanathnagar, hyderabad. I was found surprisingly my bank statement charged with QABChgs,Dec09+ST Rs.827.00 without notice and information. I sue on the bank for their bad service. Please justify my case as earliest as possible.

        Regards,

        Babu Rao.G
        [protected].
        Dear Mr. Gollavilli,

        We are the customer service team at ICICI Bank.
        We'll contact you and work to address your issue at the earliest.

        Regards,
        ICICI Customer Service Team.
        THE SAME THING HAPPEN WITH ME.
        I AM HAVING MY ACCOUNT IN BHOPAL BRANCH
        Same thing happen with me.

        I had a salary account with ICICI bank in ahmedabad and i have changed company so my previous employer salary account is no longer in use now. Even i am not operating that account since last one year and so.

        They have also deducted money from my salary account. See the below details that shown in my account statement.

        1 25/02/2010 0xxxxxxxxxx:Int.Coll:[protected] to 26-0 DR INR 2.00
        2 21/02/2010 QABChgs, Dec09+ST DR INR 827.00
        3 10/02/2010 DxxxxxxxxxxxxxxxJAN10-DEC10+ST DR INR 109.00

        They didn't informed about such deduction. I am going to close my account with ICICI now.
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          [Resolved]

           sharar jameel ahmad
          I have icici pay direct card (card no. )and I used canara bank atm, NHAI, sec. 10 Dwarka, New Delhi, for withdrawl 500/- but transaction is declined.when I checked my balance 500/- less in my account
          Complaint marked as Resolved 2020-08-14 03:16:19
          Dear Sharar,

          We're sorry to hear about your experience.

          Please write to us with your contact details at [protected]@icicibank.com (Subject line: UID 2778520. We'd be glad to have someone contact you and work to address your issue.

          Regards,
          ICICI Customer Service Team.
          8000/- less in my account
          I have icici pay direct card (card no.[protected] )and I used icici bank atm, sec. 62 noida, for withdrawl 8000/- but transaction is declined.when I checked my balance 8000/- less in my account
          KINDLY ADVICE ME ON MY E-MAIL - [protected]@rediffmail.com
          I RECEIVED A SMS FROM LM-ICICIB ON 09/10/2012 AT 08.31PM ON MY MOBILE NO. [protected], THAT YOUR ICICI BANK PAYDIRECTCARD XXXX3508 HAS BEEN LOADED WITH RS.5, 600.00 ON 09/10/12AT 19:52:51
          I PRESENTLY DO NOT HAVE A PAYDIRECT CARD, AS THIS WAS A SALARY ACCOUNT.
          I WAS NOT HAPPY WITH THE JOB GIVEN TO ME, HENCE RESIGNED, THEREFORE I WISH TO KNOW HOW I COULD WITHDRAW THIS AMOUNT.
          AWAITING YOUR REPLY.
          THANKS.
          JOVITO MENEZES. GOA.
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            [Resolved]

             C RAMESH
            Sir,
            I would like to bring to your notice that a sum of Rs. 10,006 has been transacted from my credit card on 27th February 2010 in the name of
            ICVBP IPRUODAY with a transaction Ref.Number 75140680060027617136421.

            I have not done any transaction on this day. i HOPE THERE IS A MISTAKE IN DOING THE SAME. DO RECTIFY IT AND INFORM ME AT THE EARLIEST.

            My credit card number is [protected] and my name is C RAMESH.
            Complaint marked as Resolved 2020-08-14 03:15:40
            Dear C Ramesh,

            We apologise for the inconvenience caused.
            We'll contact you and work to address your issue at the earliest.

            Regards,
            ICICI Customer Service Team.
            Sir I am Priyanka Tripathi, using ICICI credit card no- [protected], has been profusely charged over one month for things like Book my show, ICVBP Airtel delhi, Roop general store & bharti airtel ltd (MCHEK). Would request you to tell me what are these & rectify the mistake at the earliest.

            Regards
            Priyanka Tripathi
            Ph-[protected]
            Sir,
            I would like to bring to your notice that a sum of Rs. 8, 536 has been transacted from my credit card on 25th Oct 2010 in the name of ICVBP IPRUODAY with a transaction Ref.Number

            I have not done any transaction on this day. i HOPE THERE IS A MISTAKE IN DOING THE SAME. DO RECTIFY IT AND INFORM ME AT THE EARLIEST

            Regards
            Rahul
            [protected]
            Sir,
            I would like to bring to your notice that a sum of Rs. 650 has been transacted from my credit card( XXXX-XXXX-XXXX-0000 ) on 18th Mar 2011 in the name of ICVBP IPRUODAY with a transaction Ref.Number 74678721079059637945436

            I have not done any transaction on this day. i HOPE THERE IS A MISTAKE IN DOING THE SAME. DO RECTIFY IT AND INFORM ME AT THE EARLIEST

            Regards
            Vibhakar Lal
            [protected]
            Hi,

            What is this ICVBP and why the money will be deducted for this. from my account money has been deducted. kindly let me know.


            Regards,
            Mayuri
            [protected]
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              ICICI Bank Credit Card — 3 D SECURE [Resolved]

               r n badrinath
              I have been trying to get a 3 D secure code for my Credit card taken from this bank as it is mandatory to book tickets on...
              Complaint comments  Comments  (3)Complaint category Credit Cards

              [Resolved]

               Dhanunjaya Kota
              Hello Credit card Team,

              I am Dhanunjaya Kota working for Satyam Computers Services Limited (formely Mahindra Satyam) and i had one icici credit card with the number **** **** **** 9004.
              I used this card for Rs.34000 and I asked customer care executive people to change it to EMI and for this I asked them for 10 to 13 times approximately. But after around 40 days they are saying that "its already late so they can't change the amount to EMI's.
              After three months I got call from credit cards payments recovery team leader and I have been asked to pay Rs.22000 out of Rs. 34000 and I made payment to one of the credit card executive. After this I got call from Pune credit cards department saying that they are closing my card. But the problem is recently I got a call from Chennai saying that I haven't made the payment for the above card and I told everything to them regarding the payment I have done to the above credit card ( I would have told them that I have the proof of payment but unfortunately I lost that proof while shifting from old house to new one).

              Also recently I came to know that my report is there in the SEBI. Please remove my report from SEBI and If at all you people want me to pay remaining Rs.12000 also, I can pay it. But make sure that you people are removing my report from SEBI.

              Hoping for the best from you
              Thank you
              Dhanunjaya Kota
              Complaint marked as Resolved 2020-08-14 03:15:29
              My credit card no.[protected] payment of january, 2009 made by me in the way of chno.500453 rs.1350/- dt.23/02/2009 drawn on ING VYSYA BANK. The cheque was dropped at your icici bank ATM drop box at DWARAKANAGAR, VISAKHAPATNAM. But the payment not done at your end. Yesterday, i had received a mobile message that the payment duedate is 05/03/2009 at a minimum rs.100/- payment. So, . please look into the matter and take suitable action for prompt payment. Before my payments are very prompt.
              Sir,
              Imade a payment through debit card (on line) but not confirm to me.
              Because of the non receipt of Statement of my ICICIBANK credit card no [protected], the payment made of Rs.120.50 dated 18/06/2009 against the purchase dated 03/05/2009 you have raised the claim of Rs.448.04 to be paid on 09/07/2009.

              I would request your kind review this abnormal charges towards the late payment of Rs.120.50 and reverse the same to enable me to have long term business relation in this customer friendly arena.

              I am looking forward to early and favourable reply from you.

              Regards

              Dibyendu Ghosh
              Cell no: [protected]
              Dear Dhanunjaya,

              Kindly email us with your contact details and credit card number at [protected]@icicibank.com (Suject line: UID 275716). We'll be glad to have someone contact you and work to address your issue at the earliest.

              Regards,
              ICICI Customer Service Team.
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                 abhay mehata
                my saving ac no[protected] in icici bank ACHALPUR br. dist.amravati mere ac se 8.2.2010 ko rs.3040/- auto debit home loan ka bataya gaya jab ki mera home loan emi 3411/- hai mera auto debit abhi tak huva nahi process shuru hai jab ke mai karib 2 salse ecs or auto debit ke liye lagatar koshish main hoo. aaj pata chala ki mere s/b a/c se LBAMI[protected] YE a/c main auto dbt. ka paisa gaya lekin mera home loan a/c no. LBAMI[protected] hai ab ye kiski galti se huva ye aap dekhe muzhe aapke icici mumbai br. se lagatar phone karke pareshan karte hai maine kal hi cash me 3411/-amt.receipt.no.[protected] sai ag. ko diye mera a/c HOME LOAN clear hai lekin aapke gair jimmedarana staff ke vajah se abhi tak mera auto debit shuru to huva nahi aur huva to galat a/c main paise jama kiye aapse binti hai ke mere saving a/c se gaya paisa mere home loan a/c main jama kijiyega to aapko BAHOT BAHOT DHANYAVAD......abhay mehata, achalpur, dist.amravati. maharastra
                Dear Abhay,

                We apologise for the inconvenience caused.
                We have made a note of your concern and your savings account. We'll contact you and work to address your issue at the earliest.

                Regards,
                ICICI Customer Service Team.
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                  [Resolved]

                   Nagamanjunath
                  Hi Team,
                  I have raised dispute with ICICI Credit cards for fraud transaction on my Credit card.
                  Find below details,

                  Amount: 12,612-00,
                  Date:Nov 3rd 2009,
                  Beneficiary name:Ezeego 1 tours and travels.
                  ICICI dispute no:[protected],
                  Ezeego Case ID:[protected].

                  I did not get any solution till now.So I did not paid that amount.So Please dont include my name under defaulter list.

                  Regards,
                  Nagamanjunath,
                  +91 [protected].
                  Complaint marked as Resolved 2020-08-14 03:15:13
                  Dear Nagamanjunath,

                  Thanks for bringing it to attention. We'll check the status and revert to you at the earliest.

                  In the meanwhile, if you have any queries, please email us at [protected]@icicibank.com (Subject line: UID 275611), we'll be glad to be of assistance.

                  Regards,
                  ICICI Customer Service Team.
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                    [Resolved]

                     acquaguard
                    Myself was an ICICI Bank EMI Credit card holder bearing no. [protected] validity from12/07 upto 12/11 which has been deactivated by paying all dues in the month of Dec'09 which was confirmed over phone by toll free service from ICICI. Still I am receiving SMS time to time in my mobile no. [protected] that still pending and showing total dues is Rs 3909.00 which is undesirable to me.

                    I would request ICICI authority to resolve the matter immediately.

                    I am regular payee of ICICI card holder. I have every respect of ICICI Bank service being a ICICI Bank saving account holder of my salay account since long.

                    Regards,

                    P K BANDOPADHYAY
                    ICICI Bank EMI credit Card No. [protected]
                    Asansol, Dt - Burdwan (WB)
                    Complaint marked as Resolved 2020-08-13 19:50:25
                    Dear Mr. Bandopadhyay,

                    We regret the inconvenience caused.
                    We'll contact you and work to address your issue at the earliest.

                    Regards,
                    ICICI Customer Service Team.
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                      ICICI Bank Bonds January 2005 — non receipt of redemption/maturity proceeds [Resolved]

                       Subhash Chander Batra
                      3i infotech limited (Formerly ICICI INFOTECH LIMITED)
                      UNIT : ICICI BANK BONDS- JANUARY 2005

                      DEAR SIR,
                      Complaint comments  Comments  (14)Complaint category Nature & Environment

                      [Resolved]

                       A Ramachandra Reddy
                      Certain corrupt loafers unfortunately officials in ICICI Bank looted rupees more than thousand crores in ICICI Bank while ignoring the RBI directions and also deliberately released on benami names against the Government policies on fraudulent sanctions of credit facilities nothing but industrial loans to Sakthi Industries [ Loan Account Number [protected] and Sakthi Creations [ Loan Account Number [protected] ] in Vijayawada on deviating the policies of agricultural loans on intentionally deserted the formers is a grave offence to be viewed very seriously if not considered shall be presented in the High Court of AP for appropriate directions to CBI and other probing authorities to look into the matter of very serious fraud to seize the entire business of said ICICI Bank in India in the interest of public justice. All the competent officers are liable for prosecution to get back the losses as immediate recoveries properly and to fund back to the deserved formers as aimed in the policies of Governments in India.

                      A . Ramchandrareddy.
                      Chief Executive

                      Advocates & Journalists for Public Justice
                      AICPL-Regd 387/2001
                      #16-8-908/7 , New Malakpet Hyderabad-24, Ph & Fax : 24414736,Mobile: [protected],Email:[protected]@gmail.com
                      Vigilance Services against Crimes & Corruption
                      Complaint marked as Resolved 2020-08-14 03:14:38
                      Dear Mr. Reddy,

                      Thanks for bringing it to our notice.

                      Regards,
                      ICICI Customer Service Team.
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                        [Resolved]

                         Devang Badiiyani
                        Dear All

                        I am Posting this complaint for an individual who joined ICICI Pru Life Insurance & was assigned the Job to recruit Insurance Business Partners

                        This sweet talker conned me in to becoming a business partner.After which he is giving excuses after excuses

                        I made a huge investment on his commitment that he will continue the Job

                        I have known from sources that he has joined Bajaj Allianz
                        Posting this complaint so that people are aware about this con man

                        Regards
                        Devang Badiyani
                        Complaint marked as Resolved 2020-08-14 03:14:33
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                          [Resolved]

                           Thillai
                          Dear Sir,

                          i am thillai i am working in ICICi Bank i resined my job OCtober/2008. April 2007 -October/2008 i am not yet to get PF Please do the needful

                          Regards
                          Thillai
                          [protected]
                          Complaint marked as Resolved 2020-08-14 03:14:33
                          Dear Thillai,

                          Thank you for bringing it to our notice.
                          We'll contact you and work to address your issue at the earliest.

                          Regards, ICICI Customer Service Team.
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                            [Resolved]

                             jatin7821
                            I am an icicibank credit card customer.I am facing financial dificulty as I lost my job.I have been charged with overlimit fee on 22/02/2010 and cash payment fee on 05/03/2010.My father made a payment through his bank account cheque for Rs 1000 for my ICICI bank credit card # [protected].He submitted the account payee cheque at the counter.Ad ICICI bank customer service says that they considered it as a cash payment because the bank account was debited immediately.Everytime my father makes a payment in the same way(cheque at the counter) and its considered as a cheque payment everytime but this time they considered it as cash payment and they charged me cash payment fee of Rs.110.30.Its not my fault.I have the cheque number(222923) that was used to pay my credit card.There was a new bank employee sitting at the counter and he was consulting his colleague and finally he did a mistake.He debited my father's account immediately.My father didnt ask him to debit the account immediately.

                            Also I have been charged with overlimit charges.I agree that my account went over the limit.I called icici customer services in january 2010 informed them that I am facing financial difficulty and requested them to inform me before my a/c goes overlimit so that I can make some payment to avoid overlimit charges.I was promised by a supervisor in ICICI bank customer services,Hyderabad that they will send SMS alerts to make a payment in order to avoid your a/c going overlimit.But on 22/02/2010 my a/c went overlimit because of the interest of Rs.1000 charged by them.And I wasnt informed.Had I been informed as promised by the supervisor,I would have made some payment to avoid any such charges.I have made so many calls to them for more than 20 minutes each call but all in vain.I paid 1 Rupee/min for calling them and the customer service talks so rudely to their customers.They are adding extra burden on me in my bad days when I expected them to be helpful.
                            Complaint marked as Resolved 2020-08-13 19:52:05
                            Dear Jatin,

                            We regret the inconvenience caused.
                            We'll contact you and work to address your issue at the earliest.

                            Regards,
                            ICICI Customer Service Team.
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                              [Resolved]

                               Lokesh Kumar
                              Hello Mam/Sir
                              Good Evening

                              I am working in Bharti Airtel and have salary account with ICICI ,

                              Someone has stolen my debit card and unfortunately my 4 digit pin also ,The culprit has withdrawn Rs 91,000 (Ninty one thousand).. from my account within 4-5 days for which i have already logged a complain in ICICI customer care team .

                              I visited the nearest branch and met with the bank manager he asked me to file the FIR in the nearest police station , I did the same thing and it was logged .
                              I requested bank manager to provide the CCTV camera footage ,so that i could identify the person if I could ,otherwise police could investigate the issue after getting the CCTV clips,
                              The bank manager asked me that he will provide that clips as soon as possible and it may take 2-3 days ,but i was going daily to know about the clips ,and bank manager said that we are trying to get these clips, because its not in our hand we have to also get these clips from somewhere else.

                              The whole day since last one month i follow up with the bank manger but there is no positive reply from him he says when we will get it we will inform you .

                              Now after one month ICICI customer send the below mail:
                              Dear Mr.Kumar,

                              This is with reference to your e-mail dated February 09, 2010 regarding Fraudulent transactions happened in the account.

                              According to our confirmation received from our investigation team due to some technical reason the atm clipping are not available .

                              With reference to the service request number SR[protected] , we would like to inform you that we would be unable to refund the fraudulent transaction amount in your account as it was a pin based transaction.

                              The account related information should be kept confidential by the account holder and should not be disclosed to any third party . The same is mentioned in the ICICI Bank Internet Banking Site.

                              Looking forward to more opportunities to be of service to you.

                              Sincerely,

                              Bhakti Shetty
                              Customer Service executive
                              ICICI Bank Limited


                              The details are given below:

                              Account holder name :Lokesh Kumar Singh
                              A/C no[protected]
                              Branch :Noida ,Sector -18
                              ICICI Complain no-SR[protected]issue date-2 feb 10)
                              Police FIR no : 42/10A (03 Feb 2010)


                              I would request to the concerned authority,please take action on the issue.why the CCTV camera was not functioning at the ATM premise and how can ICICI say that i told my pin to someone else,if they did not have functioning cctv at this ATM premise then why did they take more than one month to tell that camera was not working .
                              Please help to give me my money back .

                              Thanks
                              Regards
                              Lokesh Kumar Singh
                              Complaint marked as Resolved 2020-08-14 03:13:12
                              Dear Lokesh,

                              We're sorry to hear about your experience.
                              We'll contact you and work to address your issue at the earliest.

                              Regards,
                              ICICI Customer Service Team.
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                                [Resolved]

                                 S VENKATESAN
                                DEAR SIR,

                                In the 3rd week of dec'09 , I had received a settlement letter from ICICI BANK collection people asking me to pay a sum of Rs.30,000/- in two installments which was duly accepted by me and I had issued two cheques amounts to Rs.15,000/- each in the month of Dec'09 & Jan'10. Both the cheques had been cleared .

                                All of a sudden on 12th Feb'10 a representative with ICICI BANK identity card had come to my residence and asked for the settlement letter to get the No due certificate.

                                Since I had the original copy of the settlement letter, I told that I will take a xerox and give it , but he insisted on me to give the same and told me that he would give a copy immediately.

                                After sometime I called him on his mobile and asked him about the xerox copy which he said it would take some more time and assured me that he will bring it back.

                                After which I kept on trying his mobile and found no response. I immediately contacted customer care ICICI bank and informed the incidence thru' mail .

                                Also visited their collection centres at Vardhama Plaza & Videcon towers which yielded no result.

                                Now the bank says they have not issued any settlement letter in my name. I wonder how the collection agent cheat the customer and that too with the original letter of ICICI bank mentioning the settlement details.

                                Though it was my fault not taking the copy of the letter but with the mobile no. and the name of the person given to ICICI bank by self could not fetch any result.

                                Having given the cheques, it is easy for the bank to inform me which agent has collected so that I can verify with them.

                                I have written several mails to the bank but there is no proper response except asking me to pay the balance amount.

                                I see a clear hand-n-glove with the collection agent and bank people , to give a forgery letter in order to collect the payment from the customer .

                                I request the forum to take a serious action with the bank collection agent.

                                Thanks & Regards,

                                S.Venkatesan.
                                [protected]
                                Complaint marked as Resolved 2020-08-14 03:13:09
                                Dear Mr. Venkatesan,

                                We regret the inconvenience caused.
                                We'll contact you and work to address your issue at the earliest.

                                Regards,
                                ICICI Customer Service Team.
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