ICICI Bank Complaints & Reviews

I would like to draw you attention to the entire incident as per following details:

1. Fraud transaction happened at 1.39 PM on 19.01.17.

2. Immediately I have rush down to the nearest ICICI branch (Memnagar-Ahmedabad)
and reported the same.

3. Based on the suggestion from the senior authority of the branch, I have contacted
customer care number - [protected] to stop the payment at once.

4. I have also blocked my existing card while told them to stop the payment.

Unfortunately I was misguided by your team of customer care to contact after 9.00 pm As they confirmed that team responsible for the same will be available at that time only.
I was surprised and shocked to hear the same which unfortunately also led to response delay at my end.

Even though I have contacted the customer care team 03 times during the day
And instructed them to stop the payment and take corrective action

5. On 20.01.17 I have filled in the details online and raised the dispute (SR[protected]

6. In the evening I have written mail with all the details to Head west zone and Head India.

7. I have also done all the required correspondence with PayUmoney/PayUbiz team as
their payment gateway was used for doing the transaction.

8. I have also sent all the details to the merchant(www.woohoo.in) who has supplied product/service.

9. On 24.01.17 I have sent all the details of correspondence with ICICI bank and PayUmoney team to Deputy Commissioner of Police(DCP) Cyber crime branch, Ahmedabad through Speed post, as it is the foul play and also recommended by ICICI bank/Payuteam and Merchant(Woohoo). The scan copy of the slip is attached for your kind reference. It has been received by them on 25.01.17.

Please look into the matter and help me and my family to come out of this crisis situation by recovering hard earned money.

Regards
Vivek Randeria([protected])
E-mail: [protected]@hotmail.com

Respected sir
My name is A.P.Alagumeenal.I bought personal loan from your bank vide account numberPCHD[protected].I paid all the payment and the person who receive payment told me NOC you will get withinweek.But till date no NOC will get and I applied for home loan from your bank I surprised they told you will not get loan due to your name is in cibil.sir I am single mother after lots of problem I grown up my son.Now I want house loan from your bank and open account your bank in my name and my son name and we tried to use your bank account for further investment and need home loans also.But due to this I am not able to do anything.I am working at Bsnl and I have work of outdoor it is very difficult to take leave.Yourgoodself is requested to lookinto the matter and my nbame may remove from cibil so that further homeloans and other investment may possible..

Expect the cooperation as usual from your bank

Thanks and Regards


A.P.Alagumeenal
cno.[protected]

--A

I have current account in ICICI mall road j.s. tower kanpur. I want to surrender my account

Hi,

I have been charged with Rewards Redemption charges for my Payback Redemption. I checked Payback redemption terms and conditions and nowhere charges are mentioned. I have been using Payback since quite a long time and have not been charged for redemption. Upon contacting ICICI customer care executive, he said to check with Payback team. I have not received any notification or alert either from ICICI or Payback about the charges.

1. Renewal card has not received and the same one has been returned by courier.
2. In fact, I informed to courier saying that I am out of station after my arrival you can come and deliver to me. But, he did not even talked to me and I got the message from courier saying that already returned and the reason was not able to trace department. It is absolutely wrong, Because ISRO-ISAC means everyone knows and also they are delivering many letters to this office.
3. Kindly arrange and send it to renewal card to my registered address immediately and the address as follows.
M N Krishnamoorthy
CND/CIG, ISRO Satellite Centre
Old Airport Road
Vimanapura Post
Bangalore 560017

4. I failed many times to reach your customer care cell and I used to get all our bankers are busy and kindly wait. Like that, I will be waiting and finally it will get disconnect.
5. If you are sending I will start to use your card otherwise you will be loosing good customer.

My debit card is not working bank is saying call customer care and when i called customer care the i.v.r is saying your card is active . please solve my problem as soon as possible .
call me [protected]

My NEFT Transaction no.[protected] dt.20/01/2017 (amount Rs.2500.00) not credited to the beneficiary account, and I have sent several mails to ICICI customer Care they are responding(good) as your complaint is registered & we'll look after it, whereas till today the Transferred amount not neither Credited to the beneficiary account not reverted back to my SB account, finally I approached the Beneficiary Bank (Corporation Bank R.S.Puram, Coimbatore), they said that their IMPS PLATFORM is not working, it is under technical up-gradation, so there is no possibility of credit to the beneficiary and they added that my Bank (ICICI) should SEND A LETTER to the Beneficiary bank (Corporation Bank R.S.Puram, Coimbatore) based on that only they can revert back the amount (Rs.2500.00), I am really annoyed with this transaction, both the banks are creating more troubles/complication to me, it is my hard earned money how can I get back this somebody has to extend their support & get back my HARD EARNED MONEY to my account

Hi, I am holding a salary account of ICICI. I am using this account since 2 year. Amount of RS 678.75 have been deducted from my account with out any infomation. As my account is a zero balance account, how can you deduce minimum balance charges? SMAB Chgs DEC16+Stax88.53
Account Holder : SAGAR DHANGE
Account Number :[protected]
Branch : Mumbai Chembur,
I kindly request you to take prompt action. Thanks and regards, Sagar.

I am an ICICI customer for the last 11 years and I moved to the US, I cannot access my online banking because i cannot access my online account without the OTP number, my india mobile number is updated in ICICI is no longer exists. I need to update my US mobile number, but i cannot do this online and talking to customer care has not helped at all.I tried calling so many time, but no help. Its depressing to see that customers at international locations were not thought of when implementing OTP. Please somebody help me to get my US phone number updated or suggest a way to go about getting it updated.

Hi,
Please some one help me to get my money back which got stolen from my credit card.o n 26 th dec 2016 01:33 pm to referening MOPS-SBC-CR-CARD-O this number..!!I tried to talk ICICI CREDIT CARD department..they don't even willing to raise .. complain about it..!!

I fight with them still..no response..!!from them..!!

Regards
Manisha

Respected sir/madam,
I am having an salary account in icici bank[protected] rudrapur uttarakhand. Now i am living in bangalore & change my job. My account has been debited some mab chgs without notifying me by sms or mail. When i gone to deposit money only then i see this. My account deduction are

17/11/16 smab chgs 126.68
17/12/16 smab chgs 354.68
30/12/16 c[protected].00
13/01/17 smab chgs 368.20

I request you to plz see this & kindly revert my money only then i can deposit money in this account otherwise i am thinking to close that account.
With worm regards a/c[protected]
Kuldeep rajput rudrapur branch
[protected] uttarakhand

Rs. 5034 got deducted today from my Bank account.

The transaction reference (ICI7878265).

Bank account number:[protected]

Transaction date time: 05 FEB 2017 / 8:11 AM morning

I tried calling ICICI but they are not responding.

Kindly arrange a call back from them and refund my money.

I don't know why this happened. Please arrange call back as soon as possible.

Thank you consumer complains.

Thanks,

Verma R

Hi,

I have a salary account with ICICI, yesterday i visited icici and Axis bank atm both of them was out of service and declined transaction. When i got home, I noticed Rs. 27.15 was deducted from my account under ATMDEC CHG/12-12-16/5465+ST+ST and Transaction ID being SB498800 . Please get this reverted as soon as possible. If this does not get reverted, I am going to withdraw and close my account with this bank. I have got enough of this ICICI (Our Policy) .

Few months back, I cancelled my credit card because of their lackluster attitude.

Do Contact on [protected]
Aakash Sharma

I purchased an travelling product from my Credit card No. [protected] on 10/12/2016 at 13:48:38 and then canceled that transaction around 5 pm due to train delay. Rs.29000 got deducted from my account immediately, but no refund of void payment has been made till now!!!

I have been waiting for months! Please return my credit value as soon as possible.Thank you.

Icici bank - charged 5.75% surcharge on fuel of value 200rs.
I received my statement from bank of my a/c_ (0225*6811 name-siddharth bhatia) on 31st of jan.
I found one entry of 11.5rs on my statement, i called customer care no. And enquired them about the entry they responded that sir you have made petrol purchase from your debit card of rs 200 on dated 17th jan for which 11.5rs is surcharge u have to pay.

I was shocked by this statement of bank representative. Petrol of rs 100 cost me 105.75, modi ji say use digital payment but icici bank says use cash or else we will make charges.
My trust toward these private bank has loosed by this seen.

Please respond to my this issue or else i have to file a case.

Feel free to contact any time...

Thankyou!

Regards
Siddharth bhatia
Mb. - [protected]

I was trying to contact customer care but not able to reach any executive to explain my problem.. As I was working with Swan solutions and Services and now i resigned from that company and joined Lauren Info tech Ltd. so i want to remove my old mail id which is currently registered(himad.[protected]@swansol.net). now i want to register my Mail id which is [protected]@gmail.com. this mail id also regitered with my bank account so i want to change...

Dear Concerned,

From last one month onwards every time i withdraw the money the next day or same day the withdrawl of money is happening as NFS/CASH WD as the transaction name without my knowledge.
It is been happening so many times.
Every time random amount is been withdraw.
Could you please let me know why the money is been withdrawed without my knowledge. Please see the my attached bank statements.

First of all, with whose permission has my card been blocked ?

I called up the customer care to check for the charges, incase I want to get a new card. But, I NEVER asked the first rep of yours to BLOCK my card. I kept of telling him not to block my card.

This is truly unprofessional & insane and I am very much disappointed with the service. When I called for the second time, the rep Umesh could not help me out from the beginning to the end of the call and just gave me a request number SR[protected].

Now, I need my same card to unblocked or a New one with Express Delivery, without paying any charges, since it was not my fault. Your rep blocked it with no reason.

Should you need to contact me, call me at +91-[protected].

Snap shot of email received from credit_cards is attached.

I have placed a request to close my account for closure of the demat
account on 07/03/2015 but due to utter negligence on your part
the demat account was not closed then. Since the account was not
closed on 07/03/2015, demat charges ofRs 570 got deducted on 31/07/2015.
I had re-applied for closure of my demat account on 02/05/2016 and the account was closed on 03/05/2016.Why was the demat account not closed on 07/03/2015? Why were the demat charges deducted on 31/07/2015? Since this is sheer negligence on your part, the demat charges of Rs 570 should be reversed to my savings bank account without any further delay.

I have the receipt of both the first and the second closure.
I have been pursuing the case for a long time but without much response.I want this to be sorted out now.
e mail: [protected]@gmail.com

I widrol Rs. 1900 & RS. 6500 from Grasim industry ATM opposite ABPS school . I received 100 RS. Notes in damage & fix by cello tape & gum.