ICICI Bank Complaints & Reviews

I have a Demat account in ICICI bank for 3 and half years now. When I checked my bank transactions and I found that there is one debit transaction '57685535 DP CHGS TILL OCT-16 Dr. 805.00'. When I created the Demat account, I was not told about the DP charges, it was told me by the ICICI representative that it is free of cost and it will never be charged. The ICICI representative never shared such DP charge info, i don't need this account any more never used it.
People should be transparent while communicating such things.
My ICICI account number is[protected].
This is completely unacceptable and please refund my amount.
Bank should inform customer first about all charges so we can decide whether we really want to opt service or not. Pls refund the amount.
Pls fin dmy mobile number as +[protected]

I am the a/c holder of icici bank from last 1 year,
Now they have charged 571.71 under this category dcardfee1172nov16-oct17st
I am not aware what type of charges are these.
They never informed me regarding these charges either by email or by letter.
Who has given right to icici bank to deduct the money without informing us.
Because we kept the money in bank that give right to bank that they can do anything whatever they want.

There should be some formal process for doing all these things. I want my money to be credited in my a/c which they have deducted from my a/c.

A/c no:[protected]

Hello,

Its already regarding my old complain about icici.

I also got one call from +91 [protected] for resolve coral debit card issue.

After that they register my complain and give me request no : sr[protected]

After this i got message with complain no from vk-icicib, like

Message: "dear customer, your request for re-despatch of debit card has been registered vide sr[protected]. The delivery will be attempted in 3 working days."

Still after 4 days and nothing delivered from icici.

So please help me to get it solved.

Thanks,
Sanjay kachhetiya

I'm not seeing any option Online in my ICICI website for disputing a transaction just like I do for other banks. I'm specifically looking for a link for disputing a transaction which was errored out as per the merchant but the amount still seeing debited from my account in my statement. I could see a page for disputing credit/debit card purchases, but couldn't see an option for netbanking transactions. Please help or add an option for netbanking transaction to dispute.

While making credit card payment i have come to know that the grid authentication is disabled and i have not been able to resolve it in spite of contacting the customer care.

Reference id[protected]
Transaction typeprepaid mobile recharge
Debit account[protected]
Transaction date (Dd/mm/yyyy) 05/12/2016
Transaction amountinr 178.00
Transaction statussuccess
Customer identification details
Mobile number: [protected]
Beneficiary/biller prepaid mobile recharge

I tried recharging my mobile balance online through icici online pre-paid recharge on 5-decr-2016, the balance (Rs. 178) has been decucted from account however my mobile is not recharged yet. Kindly look in this.

Icici bank savings account. My account number is[protected]. But still no person has arrived for verification. I had conversation with the below mentioned no with the given mobile no, sachin sachin kumar, contact no.- [protected]
He agreed to visit for verification but he that did not take place and now the no is switched off.
Kindly give back my deposited money back or kindly solve my problem.

Its been over a month that my goi bonds with icici has matured and till date no sign of the refund cheque. I even got an envelope from them stating cheque enclosed and when i opened it no sign of the cheque, the board lines of 3i infotech vashi are always engaged and despite several mails there is no reply till date.

C-grade service. No response to complaints.

The worst service. First, they didn't reverse the void transation (I had to follow up with their customer care executives for a month as every time, there would be different executive who had no idea about the issue. Thanks to their poor record maintainance). Second, they charged upgradation charges while i was told by their representative about this during the call. Third, while i have been following up with them on these issues and requested to cancel the card, they kept on sending me bills with extra interest every time. While i ask them after few months that i have requested to cancel the card, they are saying that they can't find any such request. And now, they have reserved fund in my linked saving account without any prior notice.

I make cash withdrawal through idbi bank atm on 3rd october 2016 of rs.4500/. All 3 times system get hang due to server down, out of 3, 2 times cash reversal came into account, one is still remaining, i complaint 2 times at my nearest icici bank office jharsuguda odisha township branch and 2 times to icici bank customer care, still problem not resolve, kindly take neccesarry action.

Thanks
Prafulla chandrakar
[protected]
[protected]@gmail.com

To, sir/, madam

Icici bank credit card department,
Sir i kailas j late your old customer having credit card no 4477*5004, complaing you that in this month till date i have not received your statment, how can i pay payment on the due date. This was happening from last five six months. So please see in the matter seroiously and solve the problem immedietly. And contact me on my mobile no. [protected]. Because it is very difficult to call your customer care number since it is getting busy or sometimes call automaticaly cut during the conversation.

Sent from my iphone
Hi,
I noticed that my account was debited with inr 28.40 and 28.75 on 17th july 2016. It says atmdec charges. I neither made any kind of payment of inr 28 nor tried to withdraw cash from any atm since last 5 months.

Please provide details regarding those debits.
My account number[protected]
Name - nihar khanzode
Contact number [protected]
[protected]

Regards,
Nihar

Hi Mam,

I have a savings bank Account with ICICI Bank and I work in an MNC, I am doing multiple transaction with the only bank ICICI since I joined my job in 2014, this is because of the trust I have with the bank and my family recommendation.
I also have a credit Card account with the bank due to few circumstances I am avoiding this payment and had planned the payment on Dec 31st.
I was in Gurgaon stranded today because my Savings bank Account got blocked due to the credit card payment due, and I was not able to book an Uber back home.
I am seriously hurt by this, Savings bank Account getting locked has no justification and as a customer I had to call the customer care to find out this, this has caused me dissatisfaction and break of trust, I have no confidence in my salary being credited to the bank, I am not really sure, I am forced to check all my Bank statement since last 2 years to check if ICICI has not deducted money for no reason and without my consent.
Through this email, I want to formally raise the concern and get my Savings Bank money back, I am withholding any future transaction with the bank, as I have lost the trust. I am also going to lodge a formal complain in consumer care if the money is not deposited back.
Mam this email is unpleasant because I am seriously frustrated by the act by the team I am extremely sorry if it has been rude to you but this was not acceptable when mobile banking officer says, he will provide me the address and I have to liason tomorrow to get this sorted, when I explained him me getting stranded due to negative balance in my Savings Account.
I work for an MNC and I had applied for an HR Manager position at Hyderabad location in ICICI Bank, I am taking back my candidature as I would not be able to work for such a firm where Systems are given preference over customer preferences. I am aware this is a Bank, and it is a business, I no more feel like a privilaged customer due to such behaviour, I am requesting for a resolution on this.

Thanking you

I have icic credit /debit card, i received a call from this mob no. ([protected]) from master and visa verification department at icici bank on 03.12.2016. She & he (Executives) told me that the bank will issue a new master micro chip card on behalf of my existing credit / debit card. So first bank debit the charge of rs.-8481 (Same is already been debited in both) but he assured that it will be adjusted through reward pointsl. I was hesitating to provide otp but somehow i given otp. Immediately both my accounts got debited with rs.8481 each. I immediately realized somthing fraud happened and i reacted quickly to reach icici.

I given the whole scene to them and got my card blocked. I am not sure if these transaction is yet to be claimed by the merchant. The told me that i would raise complaint when the transaction is caimed for settlement. I wonder how they (Frauds) get my details. Please guide me what should i do further-s ratnakar kamath

DEAR SIR,
My loan account number is LBBAR[protected] appication form no is [protected] my loan amount sanction 12 lack but i received 5.93 lack at rate of interest 9.45 in floating .i received my payment on 17 OCT in my account .But why bank is charging interest from 30 sep2016.Moverover now rate of interest is 9.10 but still my charging is 9.45 .As my loan is on floating .I also visit bareilly(u.p) branch icici bank.But no one is solving my problem.Kindly do the needful

I have drooped credit card payment Rs. 22, 000.00 on dated 15/11/2016 Cheque No. 362289, SBI - Hesarghatta Road Bank cheque in Hesarghatta Road ICICI ATM outlet drop box. The cheque is lost and they are following up for payment daily. We request you to kindly find out lost cheque by you and return to given new cheque. For mistake of your peoples do not charge me any interest or late payment charges. I am not responsible for your mistake by loosing cheque. Request to get back my lost cheque and take back new cheque. Please do not call me again and again for payments.

My saving account no[protected] has been debit freeze from Icicibank bank and I submitted my KYC documents to my home branch on 23rd Nov 2016 but still they have not unfreeze my account.

Requesting you to please do the needful and unfreeze my account, as I need to use my money because of debit freeze I am unable to use my account.

Regards,
Meenu

I want to close my this card card number: 5241 xxxx xxxx 9000, this is metro card and this is not required to me, i have not used this card single time and last year andi have pay fees for this card and now again this year you are demanding fees, so i want to close this card and i will not pay any fees if you don’t agree then you can close my both card (4375 xxxx xxxx 2000) and 5241 xxxx xxxx 9000.
Thanks,
Surendra
[protected]

Hi,

At last and for emergency purpose, i had only rs.500 on my icici account[protected]. but, on 1-dec-2016, i have observed that with the transaction status: "rtn chg-39273/funds insufficient/01.12.16", rs 402.50 was deducted.

Can anyone from icici, enlighten me about this.

Fyi,

1. i am jobless for last three months (thats why i cannot able to do any transaction at this account).
2. my current situation: i just asked my friend to borrow some amount which i need to pay rent.
3. so many other financial probs too.

Thanks!

I have applied for home load from icici bank through one of the broker torrens professional consultants. It seems icici bank doesn't have any policy regarding what documents are required. Every other day the agent asked for new documents.in the name of indemnity bond they collected rs.3500/- unofficially from besides processing fee. They did not give the committed interest rate. It was told that interest rate would be 9.30% but was done on 9.35% also they have twisty represented the cheque of processing fees.
Even at the time of disbursement they delayed and they called me in the office hours. I have made several requests at customer desk of icici bank and they have provided complaint number every time, i mentioning two of them for sr[protected] and sr[protected] but nothing was happened even they did not revert back, after that they have twisty represented the cheque of processing fees.
I got the sanction letter after the disbursement, after the disbursement only relationship manager has been assign to me officially but of no use, i made several calls to him but he said that i did not make any competent to you and interest rate will remain the same. Icici should take more responsibility and do its work seriously and deliver better customer service.