| Address: Kolkata, West Bengal, 700006 |
I requested to the customer care for reversal o[censored]njustified late fees charges charged by the Bank from Aug'14. From Oct'14 onward I always made my payment on time against my actual dues/purchases on the card. I never made any payment of late fees, interest and other financial charges till date, because those charges was charged to me forcefully, whereas I cleared my dues on time and regularly.
But gradually I reduced my usage and stop the using of card thereafter, when I saw the charges heavily put on my card. Now the amount comes to Rs. 22000/- which is totally absurd and unjustified, because I am not using this card from last 3-4 months. Suddenly when I stop using the card and not made any payment against the charges, I received so many calls from the bank for making such absurd dues.
From last 2 years I never received any mail, phone calls, SMS from the bank for making full payment, however it is clearly noticeable that charges was unpaid from my end since last two years. Bank has charging late fees, interest charges and taxes every month from last two years, but never demanding the dues from me in full for the reasons better known to the Bank only. May be they are charging on the hope that they will get a lump sump amount from me in the name of late fees, interest and taxes. Again addition to this, recently Bank has increased my credit limit from Rs. 40, 000/- to Rs. 48, 000/- in this situation where I am a irregular paymaster in the view of Bank.
Please clarify why the Bank wake up after two years, while knowing that I am not paying the dues fully. Charging interest and late fees from last two years seems an unprofessional approach from Bank.
So you are requested to reverse the unjustified dues immediately, so that I can use the same again. I am using this card from last 4-5 years and never have a bad payment track record in my history.
May 10, 2017
Complaint marked as Resolved
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Dec 03, 2016
ICICI Bank Customer Care's response Hi, we regret any inconvenience caused. We have made a note of your contact details. Our official will address your concerns.
Regards,
ICICI Bank Customer Service Team
Dec 05, 2016
Updated by Gopal Kumar Gupta Pathetic condition. No body is helping out from the Bank. from last track record it has been found that I was made payment late for 6 times and made earlier payment for 14 days from July'14 to Nov'16. Out of 6 days, 4 days payment was delayed by 1 day and i.e. due to late of credit of payment by bank. Please resolve the issue immediately, else I have to take more serious action against the Bank. I have reconciled the data from July'14 to Nov'16 and prepared my report for submission to higher authorities of Bank.
I have my ATM card but i forgot its PIN no. I will be very grateful if you can send my PIN no on my email id.
My A/C no is:[protected]
My Email ID is: [protected]@gmail.com
Thanking you
Vinoth
We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.
Regards,
ICICI Bank Customer Service Team