ICICI Bank Complaints & Reviews

Dear Sir/Madam,
I am Karthik S Chandrasekar an ICICI bank credit card holder. My credit card number 5241 xxxx xxxx 9004.
This is regarding a transaction on 7th Aug 2016 with SPRINGS SALOON using my credit card. The transaction of Rs. 200075 was an erroneous transaction entered wrongly by the merchant. The actual amount was Rs. 2075.
On noticing the credit card statement I was shocked and contacted the merchant and the merchant agreed to reverse the transaction. But ICICI Merchant services -his service providers have held back the funds and have not reversed it back to my credit card. Please do the needful and block the payment to the merchant via ICICI Merchant services. The amount has not yet been credited to the merchant account.
Please ensure that the full amount is credited back to my credit card account and that I am not charged interest on this Rs. 200075 in my credit card.

I have to pay my credit card dues by 7th Sep 2016. So please ensure the reversal happens before that

The Merchant Id of the merchant is Mid[protected]. SPRINGS UNISEX SALOON R.T. Nagar Bangalore

Please ensure that the complaint is registered with ICICI Bank credit card from my side.

I tried contacting the customer care by phone but they are refusing to take the complaint from my side. I have also sent email from your complaints page and also mailed Mr. Subhendu Tripathy, Head - Phone Banking. But I have not got any response.

Please understand the situation. 2 laks is a huge amount and this issue due to human error causing huge financial and mental pain to me.

Since ICICI is the company on both sides (ICICI credit card and ICICI Merchant Services and the Merchant is also agreed the error and requested the reversal, this issue should be resolved easily and quickly.

I am also attaching a letter from the merchant accepting the error from his side, his letter to the fraud services of ICICI Merchant Services copying me, my response confirming his error and the response from ICICI Merchant services where they speak of holding back payment and waitng for a chargeback request.
But ICICI Credit card is not taking a request from my side to ensure a "charge back" to my credit.

Please resolve this issue at the earliest as a huge amount is involved

I want to know about details of referance number [protected] and why it has not been processed til september 01 2016. the transection was initiated on 17 august 2016
this referance number is related to flipkart refund section but unluckily it was unprocessed.
pleasse find the attachment (picture)
i am waiting for your reply
my email id is mittal.[protected]@gmail.com

I have setteled my ICICI bank credit card 3-4 months ago. I have been chasing them to get the no dues letter. Written 5-6 emails to customer care. Always, getting the non-sense reply from them saying, reach out to the near by ICICI bank brach. I live in abroad where there is no ICICI bank near by. I have provided the mailing address and shared email address to send the copy. Its shame on a bank, after collecting the payment not issuing the letter. I had sent an email today and wait for some response. If its a same non-sense answer, then I will find some lawyer and file a case against this bank and their dishonest approach.

My account is debited with ₹ 345 on 26/8/16.(as annual charges) on account of my money manager service. I haven't subscribed any such service and I had no intimidation about d deduction.
Plz refund my amount and take care in future not to deduct any amount like this..
Thanks

Sir, on 22/2/16 i transferred funds rs one lakh one thousand plus from citibank through wire transaction. Funds were withdrawn from my account on 23 feb 16. 5th march bank mgr informed me to submit concerned documents as money is still at bombay head quarters. I submitted all the concerned documents of my sons who is studding at russia.in this regard i approached all the levels including rbi cell. Till now i did not get my money back

I paid my all dues and did cancelled the card and cancelled the credit card account ... but still there is auto debit from my savings accounts
Asked for the NOC no one care for it
They are bloody thieves
Do wanna do any buisness with this bank
Even i told my company people to stop doing buisness with this bank
I got all the info
Credit card cancellation no...SR[protected] ON[protected]
CREDIT CARD CANCELLATION NO
SR[protected]

I used my travel card for online purchase and the merchant cancelled the transaction because I used my card on my friend's account -- since the card details did not match with the account details at merchant. they cancelled the transaction. T

I've been charged $145 on Travel card - I called customer care and the they kept saying that I need a Void Slip from merchant to get the refund. Merchant has cancelled the transaction and have not charged anything, Still these customer care guys are kept on saying i need to go back to merchant's bank.

Are you serious -- why should I goto merchant's bank ????
I need a refund of $145 which was never charged by merchant and amount is held by ICICI bank

Here comes the most frustrating part -- when I was on call for over 30 mins with customer care -- the guy on the other side just hung up the phone - saying few times that he is not getting any response from me.
What is this going on.. I am on vacation in US and so i hoped to use this card and now It seems I;m banging my head with these guys everyday for an hour or so..

Hi,
Today I did an IMPS fund transfer of Rs 2, 000 from my ICICI Bank(****583945) to a SBI bank(*****9378) on 31th August, 2016.

Amount: 2000 rs.
Date: 31st August, 2016
Mode: Internet Banking

But later on, I realized that I have transferred money to a wrong account.
Actually I was intended to send the money to my father's bank account. But after transferring I got to know from my father that the account is not active.

Sincerely request your ideas and help, to get this amount back.
Co-operation from you is earnestly solicited.
What should I do?

Actually I am in abroad. So also its tough for me to be there in bank and complaint to the concerned authority.

Please help.

Warm Regards,
Saumyadip Das

Dear Sir/Madam,

Its really a great experience to bank with the leading private sector bank of India.
It gives me immense pleasure to share my experience that I have paid in advance for getting a debit card which I was offered, Its been more then a month with none of my fault and I have to chase the same to get it delivered at my place.

now I am getting an order from you to call the great and exclusive...

Dear sir,

Request to refund me my 1651₹ as I have called ur call center more then 10 times but some time they say it this is due to demate charges but I have never opened any demate AC, some time they say this is due to loan but I have already give processing fees, this is unnecessary deduction dated on 26/08/2016
Request you to refund my money AC no[protected]

Regards.
Himanshu Sahani
[protected]/[protected]

Sir/madam,
I have transferred amount of rs.15100 through cash deposit machine for the purchase of a mobile.But after transferring of amount i get to know that he is fake.He is cheating the people bg giving the false details.So, please kindly freeze his account and help me in getting back my money.This will help not only me it will be helpful for the people who are unaware of these frauds to get awareness and not to fall in their traps.The account details of that person are:
Account holder: gawari sachin kashinath
Account number:[protected]
Ifsc code: icic0001486
Pan number:anipg9554g
The proof of transfer is attached to this complaint.
Please kindly check the details and help.

My name is pinki and my icici account number is[protected]. On 2 aug 2016 at about 7:43am i can go on only a balance enquirie but atm masien is hang s when i can do neutrino response, he is deducted my amount, this atm masine one time limit is only 10, 000 i didnt made any transaction withdrawing from atm but 14000 amount deducted from my account of icici atm i'd is secnf528 .I made against it within 2 hours to the customer care. And also informed to the bank staff.But bank staff said amount staff said that is ur mistake.No anyone responed to my comaplints.That is happend with me.I am very disspointed with this servieces my complain no.Sr[protected] plz any possiblites in this matter can do anythink regarding this. Thank u

I am an infosys employee holding salary account in icici bank infosys hyderabad branch. My account no. Is[protected]. Today i have been charged rs 690 as dp charged. Let me make it clear that while opening demat account i was assured that no annual or account opening fees will be levied but now u have cheated and charged.Kindly reverse these charges at the earliest else i will have to close both my saving and demat account with you.

Hi, I'm currently in Tanzania using ICICI Bank Multi-Currency Travel (ATM) Card as a service provider to handle my money. On the 30th Aug, 2016, I received an email from the bank stating Dear Customer, Greetings from ICICI Bank. An amount of 394.18 has been refunded to you from your ICICI Bank Travel Card XX3732 as per your request.I had never requested for a closure of the account then how come this much amount got debited.
Please resolve asap.

I received a mail that i would be receiving card - atm / debit chip upgrade by blue dart courier awb [protected] on 29-aug-16. i have never contacted the bank for such a card
The other part of the mail is as follows
Now track the status of your document with itrack on imobile at mobile. icicibank.com/dl
Sincerely,
Customer service team
Icici bank limited.

This is an auto generated e-mail. please do not reply.

I bring to your kind notice that My son Dr.Dheeraj Daya Sagar is studying MD general medicine in kasturiba medical college mangalore. He is having an sb account in icici bank manipal. Yesterday I deposited 2000/- in his account in gudivada branch they deducted 172/- as commission though the account holder is having an account in the same bank. To my knowledge no bank is charging such an exburent services charges. It is nothing but looting the customer in broad day light. In this regard I would like to know RBI guidelines for charging service charges by different banks . Is there any stipulated rates of charges or the whims and fancies of the bank. It is injustice to the customers. Please let me know why icici bank service charges are so high.
yours sincerely,
ch, vijayakumar my emailid [protected]@gmail.com

Hello
My account number is[protected].

I have been charged smab charges without any intimidation. following are the details.
30/12/2015 smab chgs nov15+stax65.25 515.25
27/01/2016 smab chgs dec15+stax65.25 515.25
26/02/2016 smab chgs jan16+stax65.25 515.25
24/03/2016 smab chgs feb16+stax65.25 515.25
16/05/2016 smab chgs mar16+stax18.584 146.75
13/07/2016 smab chgs apr16+stax0.13 1.00

Now they show my account with nil balance. i don't have any mail informing about this smab+sbc charges. no information has been given from icici regarding this no call, no mail and no message. so kindly take my request as soon as early and refund my money.

No other banks have deducted such charges.
Thank you

Hi,

I am Souradip an IT professional and I am placing this complain because of the service (technical) provides by ICICI bank in the rural areas. Their service is very bad interms of their technology standards. There are thousands of people in the rural areas who gets into problems for this. I am writing this on behalf of all those thousands o[censored]neducated rural/village people as they are unaware about this. So please take an action and try to get resolved the issue as soon as possible.

Regards
Souradip
Bangalore/Kolkata

My name is mahendra dev and my sb account number is[protected]. I had a personal account (# lphyd[protected]) which i settled for 99, 000/- and paid the amount in three equal installments. For 33, 000/- each. The last installment was on july 30th.

Ive a lean marked in my sb account (Number mentioned above) which was not removed even after paying complete amount and ive been following up with the collection manager (Mr. Syed basha) and collection execution (Mr. Gopal) since the the settlement amount is made. Its been one month am following up, but still they have not removed the lean. Evey time they give some or other reason and now since last 5 days they are not picking up my phone.

Please provide me justice in this case as i don't know what's going on.

I have icici credit card, i received a call from this mob no. ([protected]) from master and visa verification department at icici on 29-aug-2016. He (Executive, abhinav bhatacharya) told me that icici bank will issue a new visa coral contactless icici card on behalf of my existing credit card. So first bank debit the charge of rs.-8500 (Same is already been debited) but he assured that it will be adjusted through reward points and the same amount will be credited to my account before generating my bill. I was hesitating to provide otp but somehow i given otp. Immediately my account got debited with rs.8, 429/-. I immediately realized something fraud happened and i reacted quickly & called icici customer care number. I given the whole scene to them and got my card blocked. Thea transaction is yet to be claimed by the merchant. They icici told me that i would raise complaint when the transaction is claimed for settlement or contact police cyber cell. I wonder how they (Frauds) get my details. Please guide me what should i do further?