ICICI Bank Complaints & Reviews

I have unsubscribed from my money service of icici bank 3 years back but still annual fee of 345 rupees gets deducted from my bank account. This is happening for last three years continously. I have told customer care many times to unsubscribe me from that my money account but there is no progress at all. Please refund my money back to my account and also tell me the correct procedure to unsubscribed my account from that money manager service(calling your customer care or pressing unsubscribe button on the website has not worked yet).

Sir
With ref to above subject, I had done IMPS Transaction on 31st Aug which is not completed with authentication but my account was debit twice which is not yet reverse by ICICI Bank.

Date of Issue 31st Aug 2016
IMPS Ref No Ref[protected]/Ref[protected]
Amount 10, 000/- & 10, 000/-
Account No.[protected]
Account Name Rituraj Chavan
Issue On 31st Aug 2016 i did one IMPS transaction which was got error "Please try later" & account has been debited 10, 000/- then again i tired and got same error "Please try later" and again account debited 10, 000/-. Same issue informed to ICICI Call centre & they said that amount will reverse in next 3 days but till date i have not received that amount. after continues follow up with bank there is no reply from Bank. Plz help

Regards,
Rituraj Chavan
[protected]/[protected]

I have applied for ICICI bank credit cards, I received Credit Card Pin letter from ACE Express Courier but many days has been passed and I didn't get credit card from Blue dart courier services.
But today I got message from ICICI bank like...

Dear Customer,
Greetings from ICICI Bank.
We wish to inform you that Credit Card -Fresh for your ICICI Bank Account XX1009 sent through Blue Dart Courier, AWB [protected] is returned on 09-SEP-16 due to Need Dept Name or Extn No.

But Credit Card Pin letter from ACE Express Courier received on the same address then how it is possible that for Blue Dart Courier service not geeting the address.

Details are as follows :

Contact- [protected]
email- [protected]@gmail.com

Please help me out the above query

Thanks.

Hi,

I got a call on 08th sept '2016 stating that rewards points are going to expire and want to debit the same in my account. I shared my icici debit card details [protected] and opt with them. Two transactions purchase of Rs.4880 Vin* AirtelMoney and purchase of Rs.2450 Vin*PATU-www.ox has happened on my card.

Kindly please do needful

Thanks & Regards,
Pradeep Kumar Buddharam

Icici Bank — DP Charges - ICICI

I have a Demat account in ICICI bank for over 1 year now. When I checked my bank transactions and I found that there is one debit transaction '59560683 DP CHGS TILL JUL-16'. When I created the Demat account, I was not told about the DP charges, it was told me by the ICICI representative that it is free of cost and it will never be charged and also I did not get any message alert in my mobile which is registered with mobile banking with ICICI

Regards,
Ramkumar

I had paid my VISA credit card bill from my HDFC bank through net banking. The payment was done on 1st Sept. before due date (2nd Sept) and the bank has mentioned to make payment 2-3 days before payment. The money was deducted from my account on day 1st itself. After 6 days I get a sms that ICICI will charge me late fee as they have received money on 6th Sept.

After various attempt to contacting the different levels of customer grievances at ICICI Bank. But no help... I want to know who is responsible and why should I pay late fees when I have made the payment on time.

Regards,
Kunal

In month of march, i made a wrong fund transfer of 8000 regarding which firstly i contacted my nearest branch of icici (Hinjewadi, pune) in that month only. I submitted a hand written request for the same as told by the staff member. After that no serious steps are been taken by the staff of the branch. Then after 2-3 months of non satisfactory reply, i registered a complain at level 2 but that too didn't helped much. I am tired of my visits to the branch but couldn't get any fulfilled reply from there side. One day they say something and next day something else. It has been four months now and i have moved to pune 6 months earlier only and staying in a pg and having some financial issues as well.
Now i am getting info that the person has withdrawn all the money and is not picking up the phone or contacting in either way.
Very bad experience from icici bank.
Thinking of getting out of icici bank account.

I have salary account since june 2011 in icici bank, i never activated any paid service like money manager, but every month bank deduct rs.28.75 from my salary account.

I ask to customer care they said this is charges for money manager

I really do not know what is money manager, i never activate this nor use ever.
I cant use it because i don't have that service... Today i notice that icici website show me this popup to subscribe to money manager — means i am not subscriber till yet -
See attachment

Even customer care executive cant tell me when i activate this service, as he said they don't have data available to check.

I requested for money back, which is clearly theft from my account.

I know icici bank has too many rich client who never care for small charges like this, actually they dont have time to see what bank charging them... But still icici bank must be honest

Date : 3.45pm 06 sep 2016

1st Call : Spoke to "Raghuram" on Customer care number[protected] at 3.45pm 06 Sep 2016 and that smart-ass purposefully disconnected the call to avoid an escalation with regards to Interest calculation. Let him know that IM THE PRINCIPLE IN THE SCHOOL THAT HE STUDIED. Disconnecting calls while transferring is a very old trick, I can teach him lot more than this.

2nd Call : Again called Customer care : "Noor" picked up and I Requested to talk to "Raghuram" but immediately he is out of the floor (same old call centre tricks) later she said that she will arrange a callback from "Raghuram" and get me reference number but after a long hold she just put me onto "Kaushik" with no information about this issue. Again he went in search of "Raghuram" and long hold then he transferred me to Raghuram. And Raghuram again tried to connect me to his so-called Ops Mgr "Sarala" (long hold, guys you are not paying my mobile bill to keep me on call for hours and make me chase everybody). Again he disconnected the call after a very long hold.

3rd call (around 5 pm same day): Spoke to "Nagamani (lady)" later and she again promised to connect/transfer me to "Raghuram" and after long hold twice and then disconnected. What the hell is happening ? Is this business or a toddlers game ? Is this why I have relationship with ICICI ?

This is happening for quite sometime in ICICI now approximately for the past 1year. I am not leaving this unattended anymore. Either I get an answer for this or Im gonna publicize it sooner than you guys think.

If the call recording is presented to the Lok Adalat judge panel, lot of things will change. Just drill this in your heads.

Reason for the call : According to the last statement (Sep 2016), The system has calculated interest charges for the amount that was paid and unpaid on my last month Outstanding. Im simply not ready to pay interest charges that is levied on my account for the payment I made for 28, 000 but I am very much fine to pay the interest for the amount that is NOT PAID which is definitely my delay in payment.

Raised a complaint on 06 Sep 2016 on the "http://www.icicibank.com/complaints/complaints.page" where the message was successfully sent and a confirmation was shown on-screen but there was no reference number or confirmation mail sent to me. Moreover there is no revert till date. I am not sure why a customer has to go-thru all this and yet not a single response for a simple issue. Cant say if this is even a Bank now or a play business.

Do not run around this issue, I want a clear explanation for all 3 issues. Im not leaving this for sure this time around.

Keep it coming until this reaches the top and I am pretty much ready to take this up the ladder and to the public.

Dear Sir / Mam,
On last year bymistakly CPP is activated. But after calling to customer care being confirmed me that, it is one year only. On next year we will call you again for confirmation of the product. If you are agree then it is renewal but on 3 rd sept it is renewal again without my knowledge which I don't want. And also 1999 rs money draw from my account. I want please cancel the survise and please back my valuable money. Please do need full as possible as.

I am having coral credit card in which i have told that i have airport lounge access free 2 per quater but i have been denied at bengaluru airport on 07.09.2016.giving reason that this card is not acceptable.

Lokesh sahani
[protected]...

I applied for a personal loan and already made it specific that I need it urgently. The bank kept delaying the loan and everytime I tried to get in touch with the executives, they have been highly incooperative.

The verification agent kept cancelling my verification on the grounds that I was not available at my communication address and bank didn't even bother to inform me. How can I be available at my address when I am in the office from morning till evening. If only they would let me know they are coming, I could have get the verification done.

My loan couldn't get through when I needed it the most. I will never consider this bank again.

I had paid my VISA credit card bill from my ICICI bank through net banking. The payment was done 4 days before the due date and the bank has mentioned to make payment 2-3days before payment. The money was deducted from my account on day 1 itself. After 6 days I get a sms that the same amount has been refunded to my account [with no explanation why].

After over 2 months of contacting the different levels of customer grievances at ICICI Bank. I get a reply from Office of Head Service Quality saying that its not their responsibility if the payment has been refunded. Ms. Shailaja Marri hasnt even cared to explain who's fault it is and how i can resolve it.
All she has done is said that ICICI is not at fault and that they are not responsible for any late fees.
I want to know who is responsible and why should I pay late fees when I have made the payment on time.

I have a salary account[protected] with your bank and there is a debit of INR 575.[protected] DP CHGS TILL JUL-16) from my account due to Demat Account Charges.I don't have any demat account in your bank and at the time of opening my bank account i clearly told the person that i don't want any demat account .So why is this debit done.
I called your phone banking customer care, and they didn't solve my problem.They told me to visit the branch.Why the hell will i visit to your branch.During account opening process you people come to our house and do the work whatever needed and now when you are debiting my money without proper reason you are asking for branch visit.Is this the kind of service you are providing.If this is so then i don't want my account in your bank.
If you are not going to solve this problem then forward me the details of your senior management people whom i can talk and at the end i will withdraw my account from your bank.
I just want my money back to my account the way you people debited and please NOTE that i don't have that much time to visit any of your branch.

I purchased following tax saving bond
1. Bond holder no.[protected], doa 11.03.2005, no. Of bonds - 6
2. Bond holder no.[protected], doa 09.10.2003, no. Of bonds - 6
3. Bond holder no.[protected], doa 12.11.2001, no. Of bonds - 4
4. Bond holder no.[protected],

Due to my various transfers i could not get the refund of my few bonds.
Kindly update me the same.

Regards,
Nirmal kumar sharma
[protected]@yahoo.com
Mobile no. [protected]

Dear sir / man
Please provide my salary reimbursement account number
I am iciciprulife employees in delhi branch vt

Anirudh sharma
Empl. I'd 5035927
[protected]

Reproduced is self explanatory. I recd e-mails asking for loan a/c no, of dhuris for whom i am getting phone calls as i donot know them at all and they donot stay with us!

E-complaint lodged with icici bank on 2.9.2016 @ 4.50 pm

I am not your a/c holder. But i receive calls on my ll from your midc br. Asking for sandesh dhuri or deepa dhuri who are not staying with me and i do not know them.
Pls put an end to these calls.
This phone is allotted to me in 2007 and ever since i am receiving calls asking for dhuris.
Dhuris must have taken loans from your bank and have given this ll number, which no longer belongs to them.
Your bank has not exercised checks to verify the correctness of details given to you / in the application forms by dhuris.
Dhuris have given this number so that your bank cannot reach them, when they default in repayment.
The loan/s are given by midc, andheri branch.
This could mean that they don’t reside at wagle industrial estate area.
Nevertheless your bank has accepted a ll number belonging to wie area.
It is possible that dhuris were allotted this number prior to 2007
But now it does not belong to them.
Despite my repeated requests, your bank has not been able to solve this issue.
All that is required is call the midc branch manager and get the details of this couple.
Send a registered letter to them asking them to call on the manager.
Ask for their cell no., verify the same by giving a call on the spot, take out their papers available with the branch and ask them to correct the details.
Last but not least, change details given to your call centre people.

I request you once again to do anything to put an end to this.
Thanks

I have tried the customer care telephone numbers but non of them responded to tell me the balance in my above said icici bank's corporate visa gift card no. [protected].

Is there any site or any portal, where i can get the balance in the above card no online. Or else the balance on my mobile or by mail id, [protected]@yahoo.com

Thanks and regards.
Praveen kumar ahluwalia,
A-274, 2nd floor, near bagdola mother dairy, sector-8,
Dwarka, new delhi-110077
Mob. No.[protected]

What a funny scheme of payback partnered with icici bank.

I redeemed my reward points through payback for a rs.500/- e-voucher and the joke is i am being penalized for redeeming reward points for using my debit card

I have been charged fees of rs.113.85/- as redemption fees which is 22.77% of the amount of the rs.500/- e-voucher.

This feels like daylight robbery

Icici bank - this is a devious way to increase your revenues

I opened an iwish account in august 2015 impressed by the novelty of the product. The duration of deposit was 13 months and it was supposed to be closed on sep 3rd 2016.

The account wasn't closed on 3rd as scheduled. I thought may be it will get closed on 5th sep as 3rd might have been a bank holiday. The account wasn't closed on even on 6th september (Tuesday).

Horrors started now. I called the bank customer care to find why the account wasn't closed.in a matter of half an hour i spoke with 4 executives about the problem (Pooja, johnson, and firojeet). None of them were able to answer my question as to why the account wasn't closed yet. They will just speak to me for a few seconds, i will describe them the problem and they will put me on hold for "checking the status". If they succeed, they will declare to me in a triumphant tone - "we have found the problem, you account has not be closed". Jesus! This is hilarious. You call to tell them your account is not yet closed and ask them why and their response - your account is not closed yet.

Ultimately, i gave up on telephonic support and took the web route. Hopefully someone smart will be able to address my problem.