ICICI Bank Complaints & Reviews

Hi,

Recently i am getting harrasment calls from icici recovery agencies for someone elses overdue payment.

This person was my friend few years ago. And i have not been in touch with her since last few years.

Recovery agency is harrasing me for her bills going to the extent of threatening and even calling my office numbers repeatedly during working hours. Recovery agent are very rude and abusive at times as if my payments are due

This person has never given my reference while taking a credit card, why am i getting calls for someone elses payments.

I dont think recovery agents have the right to disturb my peace of mind for somebody elses over due bills

I have apply for a swipe machine card for my restaurant jojolapa resort at agonda beach...but none of your staff are responding to it.They keep on saying that they will come but keeps on saying tommorow or dayafter...they keep on promosing but knever turn up...my business is getting affected because of this.I have a lots of guest who is doing a payment through credit or debit cards.This is not good at all...cause your service is just so bad...i want you to take the action immediatly...Samikchha shresthal bhujal

This is to bring to your notice that one Mr.Swaroop, has been behaved very rudely today at the bank. I went for a cheque transfer today (21/10/2016). I had to wait for one and a half hour(2pm - 3:30pm). After sometime, one of the employee came and asked me to go to the counter where swaroop was sitting. When I handed over the cheque, he said me "why are you coming here, I have got so much of work", Give it to some other person. I was like, sir, I have been sitting here for more than an hour, and also it was one your staff who asked me to come to this particular counter. But he was still angry murmuring something in telugu. Not sure why! But if this continues, I am sure ICICI will lose its valuable customers. Well, I am one of them.

Bond Holder no.[protected]
Certificate No.108287
No. of Bonds - FOUR
The bond could not beredeemed earlier due to misplaced certificate. We wish to know, how and to where process.
Arun Kumar DIXIT

I'm holding a tax saving bond as detailed below. Bond holder No[protected]. Certicate No 146661. Name of bond holder. V KUMARESAN. No. Of bonds. TWO. Each. Rs. 5000. Distinctive Nos[protected]. For knowing the details whether it was paid to me on redemption. I have sent a regs Tapalon 13/10/2016 But the Tapal was returned to me stating. LEFT. On 21/10/2016. Kindly do necessary action. Yours truly.
V Kumaresan. 14/1. 3 rd street. Perumalpuram. Tirunelveli. Tamilnadu. 627007. Mobile No. [protected]

Dear Sir / Madam,
Am ICICI bank customer since last 10 years. Now i shifted to Dubai & My Account is still open as Wealth Account.My problem is now i am not able to access my account, because my current mobile # is not updated & i am not receiving OTP through email.Due to this i am not able to create FD or Fund transfer etc. Sincerly i don't want to close my relationship with ICICI.But your team does not know how to handle customer or respect them.
I am Facing these issue from last 13 months.Now its in my routine, when i come india first i go ICICI bank.Almost i have visited 6-7 times for same issue, But my issue is not resolved.Good thing is that every time they will give different reasons & every time they successfully fooled me.
Reasons Given to Me
1.Sir + was not Added
2.Sir, Last time by mistakenly we have added 12 digit.
3.Sir, We will not add Country Code.Etc
Many more, But i don't want to insult your workers.But it really shows your ICICI Employe knowledge & how u train them.

Trust me Sir, If i am able to Access my account from past 1 year. I would i have Deposited 2 times more than Current amount.

" ITS MY LAST TRY.THEN I WILL CLOSE MY RELATIONSHIP WITH ICICI"

My Account #
ICICI Bank :[protected]

Address & IFCS Code ( VISITED BRANCH )
ICICI BANK LTD, DR. T M A PAI HOSPITAL, OPP TALUK OFFICE, UDUPI.576001
State: KARNATAKA
District: UDUPI (Click here for all the branches of "ICICI BANK LTD" in "UDUPI " District)
Branch: UDUPI
IFSC Code: ICIC0000559

I applied for icici bank credit card, After approval i got follwoing mail below from ICICI bank.

Dear Customer,

Greetings from ICICI Bank.

We wish to inform you that Credit Card -Fresh for your ICICI Bank Account XX2001 has been sent through Blue Dart Courier, AWB [protected] on 08-OCT-16.

Now track the status of your document with iTrack on iMobile at mobile.icicibank.com/dl

Sincerely,

Customer Service Team
ICICI Bank Limited.

This is an auto generated e-mail. Please do not reply.

But it was delivered to my professional address not on my residential address and i moved my professional address to other place and card was returned back to bank by Blue dart. Bank sent my new credit card pin to my residential address which i get received at my residential address.

And I got second mail from bank that they received back my card as

Dear Customer,

Greetings from ICICI Bank.

We wish to inform you that Credit Card -Fresh for your ICICI Bank Account XX2001 sent through Blue Dart Courier, AWB [protected] is returned on 20-OCT-16 due to Consignee Shifted.

For details, please call Customer Care.

Sincerely,

Customer Service Team
ICICI Bank Limited.

This is an auto generated e-mail. Please do not reply.

When i tried to contact icici bank customer care they asked for credit card number which u do not know.

so please try to get solve this problem ASAP, otherwise if any incident will happen from my credit card then who will be responsible for this.
Name- Jenish Jariwala
Blue Dart Courier, AWB [protected]
Contact - [protected]
email- [protected]@gmail.com

Dear sir,
I am regular customer of icici bank and having salaried account in icici. i am using icici credit card since last 1.3 years and having good track record. i have total outstanding amount in sep'16 cycle was rs. 7121 against that i've make payment of rs. 7100 as rounded amount. further to this, i've make online shopping worth rs. 8999 in the same month - sep'16, as the shopping product was damaged, i return the product and i got refund in my cc account by 01.10.2016 worth rs. 8999.
My billing cycle is from 24th to 23rd and last day for payment is 10th of the month.

In nutshell - my september transaction as follow which is in positive.

Opening balance - 7121 -
Payment done - 7100 - 07.09.2016
Online shopping - 8999 -.14.09.2016
Refund from online shopping - 8999 - 01.10.2016
Payment done - 50 - 04.10.2016

Even though i am getting several mails, messages and phone calls for the card blocking and bla bla bla... furthet to this, they charged me rs. 500 as late fee and rs. 75 as s. tax.

I approach to the customer care, bank branch and through mail complaint to icici costermer care complaint forum but not getting satisfactory response.

Request you to provide me justice

Being continusly mailing for tax sheet for 2016 - aug-sep-oct and also mailed to griviance cell but no reply from both the department .
payroll.[protected]@icicibank.com is not responding and subsequently trying to manipulate a important factor by creating a genuine labour cost problem and hampering under ISO to goodwill of the company . emailed today too but no respond from HR helpdesk icare team ...
#genuinely showing negative worth as since bounce of ecs of hdfc bank loan ...as since so the score of my cibil is 300 which cannot be digested .
no support from the nodal officer too.
banking standard is striving as analysed from the problems created genially to make me strive from RTI of my labour cost under ILO

Dear Sir,

My self Manjunath Patil, i made a bill payment of 495.36 rupees to Vodafone network on 19th of September at 9:56 AM through there USSD code *111# (this option is only for ICICI customers with there Vodafone number registered in ICICI BANK of which i attached a proof below) from my registered postpaid mobile number [protected], after payment i got the message stating that dear customer we are unable to process your request and sorry for inconvenience caused to you from Vodafone i attached this message below, but my money was deducted from ICICI BANK account stating amount credited to VODAFONE USSD of which i attached a image below, i called Vodafone and ICICI and raised a complaint on this as that was the last day for payment again i made a same payment in the afternoon around 3:20pm by logging into my ICICI saving account by using quick pay option, that payment was successful and i got transaction id also i am attaching the same below, i called Vodafone customer service one of there executives told as transaction was unsuccessful you need to call BANK and complain, so i called and given a complaint in ICICI, but they are saying that the transaction was successful and both amounts were successfully credited to beneficiary accounts please check with Vodafone, already one month is over still these Vodafone and ICICI people not resolving my problem, instead they are arguing with me saying only one payment has credited to them and behaving rudely, as per Vodafone instruction i submitted all documents they asked and even daily visiting there Vodafone store also, and submitted documents hard and soft copy's, even to ICICI bank also i submitted all documents they asked and as per there instruction visited nearby bank branch, bank asked me to get a mail from VODAFONE that vodafone received a single payment, i took mail from vodafone submitted that too, and i contacted ICICI customer service regarding the same issue and given complaint also they told me to wait till 19th of October i waited but did't got any call from ICICI BANK instead they closed my complaint dated 5th of October, and ICICI customer care executives giving fake assurance that the problem will be solved with in 3 days and will get my money back, they are closing all my complaints without solving it, I AM VERY MUCH UNHAPPY WITH ICICI SERVICES, AND CUSTOMER SERVICE EXECUTIVES FAKE ASSURANCE,

PLEASE DO NEEDFUL

Regards
MANJUNATH
[protected]

Worst condition of ICICI ATM Machine inside subharti university campus, NH-58 Delhi Haridwar Bypass Road, MEERUT(UP)250005.I have saving accnt, salary accnt, junior accnt in ICICI BANK. For the past two years ATM Machine of ICICI is either out of service or no cash.I have never seen such a poor service of ICICI Bank. No accountability of anyone from ICICI. Please improve your services otherwise me and my colleagues will close salary accounts from ICICI Bank. Please get information about how many times in a week your ATM Machine is out of service.

DR. ALOK TRIPATHI
MOBILE: [protected]

Sir mere a/c no.[protected] jo ki icici bank m h .mere account se 10000rs. 3 may ko transite ho gya jo ki maine nikala h nhi sir[censored]si date m maine 5000 rulaye nikale the wo mujhe mila h. 10000 rupaye usi cabin k atm se dikha rha h jo ji pahle mai usi atm machine m maine apna atm card use kiya tha aur 5000 nikala tha lekin atm hang ho rha tha to mai waight kiya lekin paise nhi mile to mai bagal wale atm se paise 5000 nikal liye aur usi time pe 10000 ka message bhi aa gya .iske liye maine bank m bhi 3 bar complain kr di h jiska sr no uper likha h aur abhi tak mere paise nhi mile 5 mahine se bhi jyada time ho gya .

Dear Sir
Mysel[censored]sing an ICICi credit card no [protected] of which my my last payment due date on 5th Oct-16 i have to pay Rs- 4254.50, for which i have paid Rs- 1500 through net banking

The rest amount of Rs- 2755 was paid by an I Mobile app on same day
But unfortunately i did not get the SMS, at that time i thought that this was might be of network issue

But today when i receive the statement for Oct-16, i get to know that Rs-2755 was not credited in your account
and i got the penalty of Interest Charges of rs- 352.29 and Service Tax of rs-52.84

Which was actually a burden for me,
I understand that ICICI people will say that i should look after the situations which cause me trouble

But its a a humble request that kindly consider the waiver of rs-405.13

Waiting for positive response from your side

regards
Amrita khanna
ICICI Academy for skills
Lucknow
[protected]

I don't know whether I am user of Demat account or not.But When I checked my bank transactions and I found that there is one debit transaction "57168082 DP CHGS TILL AUG-16"---- INR 456.62". My ICICI account number is[protected]. This is completely unacceptable and please refund my amount. My registred phone number is [protected].

I want quick action on this otherwise I will file police complaint against ICICI bank for deducting money without permission.

I received call from ICICI bank and they just given information about ONE ASSIST PLAN after than they automatic activated this plan last august and deducted Rs-1299/- from my saving A/C on 20th oct of 2016 without my permission. I told them to deactivated this plan but they didn't. I am not interested in any services like this now nor near future.

Please deactivate this plan and refund my money.

My a/c number:[protected]
One assist id number: SR[protected]

please make sure to deactivate this plan ASAP and refund my money.

Thanks!
Name- Prince Kumar
Mobile No.- [protected]

I Krunal Prafulbhai Parmar, RECENTLY HAVE AVAILED CAR LOAN FOR HUNDAI EON MAGNA FOR RS. 350000 which was disbursed in last week of september 2016. I have received SMS on 1.10.2016 that my Loan Welcome Kit has been despatched through local post and will be received within 12 working days. I have not received the same yet. Please do the needful. My contact no. Is [protected].

Hi,

There has been a lien mark on my account pertaining to other financial products provided by bank.

As per guideline of rbi for consumer case on banking,
Banks have a right to exercise lien under section 171 of the indian contract act against the dues from constituents/customers. However, the banks cannot exercise lien over the personal account of a customer on the ground that money was due to the bank in another account where he acts in a different capacity, if there is no agreement to that effect.

Please let me know as how do i get this fixed.

Regards,
Mitul mayank

Guys, what the hell is happening.

Just in this 2 months there is a deduction of 1847.9 in the name of mab+s. Tax charges.

How could this happen? Currently rd is running in my account then how could you people deduct such large amount.

If you people are deleting so much then how could we have balance in our accounts?

I need a proper justification on your act.

My contact number [protected].

Ramya t n[protected] is my account number details

Head service quality
Oct 5

To me
Dear sir,

We refer to our earlier e-mail of september 27, 2016 regarding your savings bank account xxxxxxxx9196.

At the outset, we sincerely regret the inconvenience caused to you.

We are in process of investigation and co-ordinating with karnataka bank.

We would require some more time to address your concerns.

Please be assured that your concern is being attended to on priority and will write to you with the status at the earliest.

You may also contact the undersigned at[protected] for any clarification/assistance.

We look forward to your co-operation in the interim.

Sincerely,

Vamsi priya
Office of head service quality

Never share your otp, cvv, urn, user id, password with anyone, even if the caller claims to be from icici bank, bank employees will never ask you for these details. Please safeguard these account details as sharing it can lead to unauthorised access to your account.

Confidentiality information and disclaimer
"this e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the emails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of icici bank."

— original message —
From: joseph stephen ([protected]@gmail.com)
Date: thursday, september 22, 2016 09:13 pm
To: [protected]@icicibank.com ([protected]@icicibank.com)
Subject: re: 'icicicare=[protected]'


Your comments noted. I can wait till 27th sept, it will two months since the incident. I have not seen the copy of scanned cheque. Please can you arrange to send the same.

Rgds

Joseph stephen parapillil

On thu, sep 22, 2016 at 4:55 pm, head service quality wrote:
Dear sir,

We refer to our earlier e-mail of september 19, 2016 regarding your savings bank account xxxxxxxx9196.

At the outset, we sincerely regret the inconvenience caused to you.

We would like to assure you that your e-mail has accorded the seriousness that it deserves and we are working on your complaint. We will revert to you with the details by 21:00 hrs on september 27, 2016.

You may also contact the undersigned at[protected] for any clarification/assistance.

We look forward to your co-operation in the interim.

Sincerely,

Vamsi priya
Office of head service quality

Never share your otp, cvv, urn, user id, password with anyone, even if the caller claims to be from icici bank, bank employees will never ask you for these details. Please safeguard these account details as sharing it can lead to unauthorised access to your account.

Confidentiality information and disclaimer
"this e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the emails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of icici bank."

From: joseph stephen [mailto:[protected]@gmail.com]
Sent: 06 september 2016 22:09
To: [protected]@rbi.org.in; [protected]@rbi.org.in
Cc: [protected]@specialoilfield.com; joseph stephen; head private banking /pcg/ibank/l-parel; ramanathan iyer /rclg/ibank/kochi; vikas sharma /wealth/isec/muscat; ajay cp /rclg/ibank/thsr; rachana chandran /rclg/ibank/thsr
Subject: fwd: cheque fraud

For the kind attn of smt. Uma sankar,

This is to bring to your attention that my complain with icici bank as per the emails below has not been resolved nor have been give a feedback. I have lost a large amount of money rs95, 000/ details of the fraud are breifly enumerated below-:

1) cheque details - crossed cheque809445 dated 20/6/2016 was in favor of charity organization st antony's shrine chetikad, kunjithai p. O north parur ernakulam for inr 25, 000. This was send by ordinay post from oman
2) the cheque has been cashed by one santosh survana shetty and amount withdrawn is inr 95000 on 27/7. I had send a message immediatly as soon i received the message of withdrawal on my gsm. I have been following up with the bank eversince but with no result. Please see the trailing emails.

I would appreciate if you could help me to get back my money rs 95000/ also investigate how a crossed cheque can be encashed in another name. This has shaken my faith in this bank. Till date i have not received any explation or feedback other than "we will get back to you"

I request you to kindly investigate to bring the culprit to justice and see if in anyway such fraud can be eliminated and request the bank to reimburse my lost money at the earliest

Thanking you

Joseph stephen parapillil


— forwarded message —
From: rachana
Date: fri, aug 26, 2016 at 5:12 pm
Subject: re: cheque fraud
To: joseph stephen
Cc: [protected]@icicibank.com, ram, vikas sharma /wealth/isec/muscat, ajay cp /rclg/ibank/tirur

Dear stephen sir,

As discussed

We will update you status soon

Regards
Rachana

On 8/26/2016 2:13 pm, joseph stephen wrote:
Dear rahul vohra (Head of private banking)/ram (Manager)/ rachna

Please note we are still waiting for a feedbackon your findings and action being taken. Also when can i get my money back??

You still have not arranged for a scanned copy of the cheque. On 27th aug we will complete one month from the date of the incident.

Rgds

Joseph stephen

On wed, aug 24, 2016 at 10:39 am, rachana wrote:
Dear stephen sir,

As discussed over phone

Regards
Rachana

On 8/24/2016 1:00 am, joseph stephen wrote:
Dear all,

I had a call on monday the from someone icici trichur office informing me that a cheque in favor of snehalayam had been presented for rs 16800. I informed the person that i had received a sms message already confirming that the cheque 809448 for rs 25000 in favor of snehallayam had been cashed on 20th aug.
This cheque presented for rs16800 is a fraud, i have relooked at all the cheques and find we have not issued any such cheque. Please ensure this cheque is not cashed.

I am disappointed that such important matter was comunicated to me by phone and not by email or sms. Please look into the matter and advise me. I am very concerned at the rate of progress and lack of information flow.

When will the bank reimburse the money i have lost.. I have not yet received a scanned copy of the cheque 809445 with the forged ammount and name.

Rgds

Joseph stephen

On wed, aug 10, 2016 at 10:03 pm, joseph stephen wrote:
Dear all,

Till date i have not received any acknowlegement of my complain by email. No response in writing, i am quite surprised by the lack of response
Rachana called me today and asked me to send the followeing information

1) cheque details - crossed cheque809445 dated 20/6/2016 was in favor of charity organization st antony's shrine chetikad, kunjithai p. O north parur ernakulam for inr 25, 000. This was send by ordianry post from oman
2) the cheque has been cashed by one santosh survana shetty and amount withdrawn is inr 95000 on 27/7.

3) i find another cheque 809448 for inr 25, 000 in favor snehalayam, snehagiri missionary sisiters, karoor, palai, kottayam dist, pin 686590 kerala posted on the same day (20/06/2016) by ordinary post has not yet been cashed. I am trying to find out if this cheque reached the address. Please keep a close watch on this cheque in case in has been taken and they try to encash by fraud.
4) please send me scanned copy of the cheque. Rachana indicated that your investigation team has found no signs of tampering. This is just impossible the only way they could have earsed the original payee would have to be by earasing or removing the ink by using some solvent.in both cases there would be tell tale marks.

Please acknowledge in next two days otherwise i have no other alternative but escallate it within icici and other redress channels.

Rgds

Stephen

On thu, aug 4, 2016 at 3:49 pm, joseph stephen wrote:
Please note i was told by rachana that i would be contacted by icici fraud investigation team on tuesday2nd aug. Till date no one has contacted me. Can you please revert with an update and your initial report on how this happened and action being taken to recovery the funds.

Your early action would be appreciated

Rgds

Stephen

On thu, jul 28, 2016 at 3:28 pm, joseph stephen wrote:
Dear rahul vohra,


Please see the trailing email in which i had send yesterday to ms rachna a complain of fraud. I yet have not received update of action being taken by icici. Could you please intervene and look into the matter.

Rgds

Joseph stephen fid 1240

— forwarded message —
From: joseph stephen
Date: thu, jul 28, 2016 at 12:10 pm
Subject: re: cheque fraud
To: rachana, ram, vikas sharma /wealth/isec/muscat
Cc: "[protected]@specialoilfield.com"

Attached statement

On thu, jul 28, 2016 at 12:08 pm, joseph stephen wrote:
Dear rachna/,

As per sms and then telecon yesterday. Please find my statement fort my account[protected]. My crossed cheque809445 was in favor of charity organization st antony's shrine chetikad for inr 25, 000. The cheque has been cashed by one santosh survana shetty and amount withdrawn is inr 95000 on 27/7. I am waiting for your reply.

Vikas-please follw up on by behalf.

Rgds

Tephen

Transaction of rs 15198 made at van heusen, oberoi mall, goregaon, mumbai on 31.08.2016. Icici bank has displayed put up of 10% cashback on purchases made through icici debit / credit card.

The cashback has not been processed till date. Whenever the same is raised with customer care neither do they provide a solution nor do they raise ticket citing technical issues.