ICICI Bank Complaints & Reviews

Hello team,

I am a customer of icici bank from last 6 years, i have been always satisfied with your services but your customer service is very poor.

Now there is some unnecessary deduction in my account which i have highlighted below.

Posdec chg/20-06-16/1096/25+st
Posdec chg/20-06-16/1096/25+st
Posdec chg/20-06-16/1096/25+st
Posdec chg/20-06-16/1096/25+st

Can you please advice what are these charges and why i need to bear it.

You customer care number takes approximately 15 to 20 minutes.

Regards,
Shankar k
[protected]

I have a credit card no-[protected]. I am using this care since oct-2014.In the last month my credit card bill was accrued on dated 28/06/2016 for the amount of 3885.84. On dated 26/06/2016 one amount of rs. 4680 has been credited in my account. After this payment all old due of my credit card has been cleared account was reflected in minus. After this everything was smooth and fine. But on 18/07/2016 i have seen one late payment charge of rs. 500 and service tax of rs. 75 was accrued in my account.
I am very much surprised to see this late payment charge and service text amount.

So, will anybody can elaborate that how it has been done.

Hi icicic,

this my chennai account (a/c no: 270xxxxxx672). my friend deposited 1000 rs to my account as on 20 th july.16. but i got only 827.50 (deduction for "anw-chrgs :150.00 s-tax :22.50") i think this charge is too much. totally loot. please tell me what's the hell this anw charges and refund my deducted amount earliest.

Icici people do not tell about their policy correctly.
They have charged for mobile sms service. but did not sending any message for this deduction, frustrated by their terms and conditions.

Vimal
Mobile:965xxxx521

Dear sir,

I have worked with icici bank from 29/07/2008 to 15/03/2011. Due to unavoidable circumstances i have resigned from my service and left the organisation on 15/03/2011 and moved to a different state. At time of joining, in my offer letter, it was mentioned that either i have to serve 90 days after resignation or i have to pay notice period amount. Hence i served part of the notice period and intimated them to recover the dues for such shortfall in notice period. Thereafter they have completed my full and final settlement and provided me with a relieving letter. However the last working date mentioned there is 5/05/2011 in place of 15/03/2011. Hence i request the esteemed bank to look into this issue and provide me with a correctly dated relieving letter and experience certificate.

Note: since i have paid for services not rendered, i request a revised reliving letter with the correct date.

Name: sujesh suseelan
Emp id: 179426
Contact: +[protected]

Dear ICICI Bank,

My debit card got blocked automatically for doing any online transaction. So requesting you to please look into this and unblock my card at the earliest as I cannot pay my phone and internet bill online. I tried to contact on customer care number but no luck in getting touch with your customer care executive. Please take this on priority and please contact me back for more details in my gmail id or phone number

Name : Jyotirmaya Mishra
Email id : [protected]@gmail.com
Mobile : [protected]

Dear sir/madam,

I was tried for withdrawal 1000 rupees through atm central bank of india (naubasta crossing ghatampur road kanpur) as dated on 17 july 2016 time 14:18:08 but amount was not gotten and 1000 rupees credit on my account[protected].

Atm slip details:
Tx# 5320
Terminal-t41a240102

Dinesh kumar.
Mobile:[protected]

Hi i am lokesh kumar, i have a icici bank account as well as debit card.
Yesterday i was withdrawing the amount from a icici atm machine. I withdraw rs. 500 then it was ok and showed the remaining balance is 3814. But when i was trying to withdraw rs. 3800 it didn't proceeded. And after that i done 2 transaction (Withdraw) and on every transaction they charges rs 23 to me.. Why???

I have taken pl of rs. 7, 00000/- in nov. 2013. Till the date i have not got account statement for the same.
I request you to please help to get the statment.

Thanks and regars,
Chatar singh
Faridabad

I received a sms at my mobile number [protected] about some loan payment which i didn't taken ever. So i want to know about that type of sms. Sms detail containing much amount about three lakh, but due date for payment has not been mentioned in it. Customer care didn't responded at my call. So please resolve that problem which was raised from your end as earliest as possible.

On 22/7/16 afternoon i got an sms saying that my debit card is blocked immediately i called customer care and informed. It is told that it a mistake from icici, it will be talked to superior and complaint will be registered to unblock. Free card will be issued. Since there is no response i called evening and it is told that i have to apply for new card. He made me to weight for long time. Worst experience. Collecting new card will be difficult since address is not updated. This is mistake of icici and they are simply pushing to customer worst experience.

Hi.. I tried to take money from icici bank atm which is placed in my company cts in siruseri with my iob atm card around 17:40 date is 22/07/2016. Atm id is stchb123. When i typed amount and clicked proceed power got cut and atm machine got shut down. I dint receive any money. When the power came again i cheked my balance the amount which i dint receive was deducted from my account.

Dear sir,

Thank you for contacting sebi.

The appended matter relating to insurance policy does not fall under the purview of sebi. You are requested to approach the appropriate authority ie insurance regulatory and development authority (Irda) for the redressal of the said matter


Thanks & regards,

Office of investor assistance and education,
Securities and exchange board of india.

From: indian quality centre [mailto:[protected]@yahoo.Co.In]
Sent: 15/05/2016 3:54 pm
To: infanta conceicao; yazdi pir; p nagpal; sebi
Subject: : complaints against icici lombard insurance co lrtd


Before the hon`ble chairman
Sebi india, mumbai
I am running behind icici lombard insurance company since august 2015 for my claim, but the company has created monopoly in their services and have created harrassment to the customer like me.
The copany agent has misbehaved me and have got 2 different statements from me. A complaint against icici lombard has been registered in daryaganj police station.
Your honor i request you to please help me getting release of my claim from icici lombard compamny.

Complainant
Mr. Mahender agarwal
/o late. Shri. Dhanraj agarwal
A-49, preet vihar, delhi - 110092

Complaint against icici lombard insurance with malafide intention by your surveyor. & deficiency in service
My claim no. Mot04854040 against two wheeler package policy no. 3005/94271014/00/000 against bearing vehicle registration number dl-7s-bu-2818 due to bad faith of your surveyor with malafide intention
Dear sir,
I would like to state that no reply against my complaint has been received so far. I am running behind your delhi office rani bagh office for getting my complaint redressed but so far no any action has been initiated by your company.
I had informed the actual facts about your surveyor but still date i have not yet received any reply from your side.

I believe that you are a reputed insurance company which never misleads any customer like me. Due to incorrect report submitted by your surveyor and their bad behavior, i faced lot of humiliation and harassment. I never expected that you will reject my genuine insurance claim on incorrect report submitted by your surveyor who misleads me from very first meeting. It is a clear case of misleading by your surveyors with malafide intention who incorrectly mentioned my statement in their report about theft of said vehicle contrary to my prior statement given in the said fir to the police department and the surveyor has with malafide intention ignored my statement given in said fir so that no claim can be given to me. Now the police has gave the final report that the said vehicle is untraced. (Copy o[censored]ntraced report is enclosed)
Therefore, i request you to accept my insurance claim immediately and give my insurance claim amount against the said stolen vehicle without any further delays otherwise i will take an appropriate legal action against you and will inform to the sebi department for the monopoly created by your company and not giving any response by icici lombard insurance company.

Thanks

Mr. Mahender agarwal
/o late. Shri. Dhanraj agarwal
A-49, preet vihar, delhi - 110092

Hello there,
Three days ago i treid to recharge my mobiwik using details of my newly active debit card.
It is icici debit card (Visa card).

When i used this card for online transaction first time process asked me to enter card number, name on the card expiry date.
I filled it properly with my name.
On next screen it asked me for valid from date, date of birth and atm pin.
I again filled it properly. But this time it rendered a message of invalid data.
I tried it few time and after 3-4 time it blocked my debit card for online transaction and showed me below message:
"for security reasons your verifeid by visa purchase has been prevented from being processed due to repeated entry of incorrect details. Your card has been blocked for online transactions at verifeid by visa merchants.

To unblock your card/login, please contact icici bank customer care.

To complete this purchase using another form of payment, click 'continue'"

I called the customer care it keep asking me "the numeric digit of your service request number". But i don't know any of such number and neither find it.
Please help me.
Here is my contacts:
Email: [protected]@gmail.com
Mobile no.: [protected]

Am the a/c holder of icici bank from last 7 years, i am having a zero balance a/c,
Now they have started charging rs.172.50 under this category (dcardfee).
And atmdec chg rs 28.75
I am not aware what type of charges are these.
They never informed me regarding these charges either by email or by letter.
Who has given right to icici bank to deduct the money without informing us.
Because we kept the money in bank that give right to bank that they can do anything whatever they want.

There should be some formal process for doing all these things. i want my money to be credited in my a/c which they have deducted from my a/c.

1 21/07/2016 atmdec chg/20-06-16/2012/25+st dr. 28.75
27/06/2016 27/06/2016 dcardfee2012may16-apr17st22.5 172.50

Nagarjuna d
A/c no:[protected]

Hi
This is in ref to loan number lpdel[protected] name israr a khan
I would like to request you to please give me one more month to pay off my due, please do not call anyone, i know i have been absconding from paying off my dues every month, i am going through a very tough time in my life which nobody knows inmjy family, and now icici loan recovery people started calling and torturing my family, i might commit suicide if that continues,

All i am requesting is to give me till 10th of aug i will pay off all my due, s
Realty is i never used the loan money, my friend used me for this and now i have to pay off, i am not running away, i will pay off for sure, i am too stressed due to this please help.

Hi,
I have a Salary A/C with ICICI Bank . I also been charged Rs. 58 for[protected] on 20/07/2016 with remark ATMDEC CHG/19-06-16/8445/25+ST.
This is my Salary account. Please look into the issue and let me know as soon as possible..

Dear sir/madam,

I am an account holder of icici bank for about 7 years. i am using my account for less frequently. because i got job in some other organization.
But when i check my balance through net banking i saw a charges are deducted from my account in the name of smab chgs-apr16+stax 67.50 a total of rs.517.5 date 13.07.2016 and again on 19.07.2016 the same was repeated smab chgs-may16+stax 67.50 a total of rs.517.5 without any prior intimation regarding the charges. my name vrd anil kumar p, account no is[protected], contact no-[protected], email: anil. m. [protected]@gmail.com.

I sincerely request kind authority to do the needful by recovering the deducted amount.

My name is suhas [protected]

I got a cali from icici bank visamaster card depatment branch gurgaon. i think its a fraud call n contact number is [protected] she told me her name is neha varma.
They told me you get some reward n cashback for credidcard. they deduct my amount rs. 2500. but plz told me how they know my contact number and i have icici bank credit card. i know i did mistake like share my deails but 1st up all its also your responsibilty to do not shares our single details like contact numbers to other banks or any agencies and you take a service chages for that how they know my number n card name? even very much calls comes from your side for offers so how we know its a fake or real??

Hi team,

I have a savings account, rd account, life insurance for myself and savings account, rd account and fd account for my wife. I deposited cash for my wife account they have charged 259 rs as anw charges and teller did not inform me about this. I am really not happy with the service. This was never mentioned while opening the account or shared with customers. Kindly refund this amount asap.

Regards,
Vijayababu
[protected]

I was given a gift card of icici visa corporate which i used only once or twice
As i mostly use my credit card. when i found that my card has expired i called the customer care to issue me a replacement card. customer care lady asked me to tell exact amount of last transaction on this card. as it happened months ago how can i recall the exact amount, no one told me that i have to remember exact amount if the replacement card has to be issued. so refused to issue the replacement card. so i cannot use the remaining amount of my card. i feel cheated.