ICICI Bank Complaints & Reviews

My debit card is active, but i couldn't do online transaction as my grid number in the back of my card is disabled. so please enable my grid number to continue my transactions. i tried calling customer care many times, but it is not connecting me with customer care executive. only my mobile balance s going, no use in calling customer care. this sent three mails to icici, but they didn't resolve my issue. i don't know why your banking people...

I received my statement of my card & i was shocked to know that i had been charged late payment fees & interest.Inspite of paying the cheque on due date i. E 15th june i called on your helpline he replied that you realised the chq on 20th so charges are levied, if you not collect the chq from drop box your icici atm at yogi nagar borivali then it is not my fault that you realise it on 20th or 25th, so you have to revise my bill immediately by canceling all the charges.

I owe a icici bank credit card"[protected]" which is worst in the credit card industry. i have this as a free card and i owe it from 2012. till now there were not any charges but now i have received rs.99 as annual fee debited to my account plus service tax which is unacceptable. no easier way to contact icici phone banking or any other officer.cce does nt entertain the customers and are hopelessly rowdy.

Not only this, they have the worst charges, in april i have spend some 180rs from icici card and gave the cheque for neft payment to my bank on the last day which they wud nt b able to do due to network pblm and done the same after 2 days of holidays but to my dismay, icici bank has charged rs. 200 for this delay for the bill of rs.180 of that month which is horrible.

I heera lal
New customer of your branch icici balod
I had deposited rs 10000 on my account no[protected] as on 07 jul 2016.
But my account statement show only 6000.00
I already told branch receptionist she told me ur balance amount will be credited after sometimes

My que is that
When i deposited 10000.00 at a time then where is my 4000.00
Either receptionist take my 4000.00 or branch manager take.
Please solve this problem other wise i will lounge fir against ur bank

I have been regular user of online banking, but recently have not used it 2 months or so, my id is deactivated.
Online facility is not available at this time msg is displayed when i try to activate.
Call customer care only seems to be option, which is not good service for a small issue, my account my money and you deactivate without any information, after asking us to fill every detail of ourselves (Address / phone number / email ids etc etc) and not informing, this is bad experience for customer.

Credit card fraud...

I have a icici privilege account since last 15 years and due to my job nature i am supposed to stay in us for atleast 2 years.
I went to the bank before coming and they said that once you call customer care they will update the phone number in 1 business day.

After calling icici customer care they asked us to courier pasport copy, visa copy and a letter asking things to be changed with self attestation to the hyderabad branch,

We did that and we get replay as rejected due to signature mismatch. we wrote a number of mails to customer care and also called the customer care number of times but no one is assisting to solve this issue.

I see a number of complaints related to the same with standard reply by icici saying signature mismatch.

Can anyone help custiomers get this issue resolved.

Regards,
Manjusha salvi

Hi,
I applied for a personal loan of amount 2 lac last month.
Docs were collected from my office at vikhroli (Mumbai).
I got a call for the confirmation of the loan on 20th june 2016. When i got the call, i was waiting for alternative funds from my relatives,
So i told him (Name:sanjeev) to call in 30 minutes to confirm from my end, so that i could accept or reject the loan.

The confirmation never took place, i tried calling him multiple times on that landline number ([protected], sanjeev) but the call was never answered.

The very next day, i. E. 21st june 2016 i got a notification from icici that the loan was disbursed - lpnmu[protected] to my account (Acc no[protected]

I immediately went to the nearest icici loan processing branch in nerul, navi mumbai, who asked me to raise a complaint with customer. [protected]@icicibank.com.
Cc asked me to get in touch with rm puja chandra. After contacting her, i got in touch with sanjeev who had originally disbursed the loan. He agreed that i was right and offered to rectify the issue and would call me later. Nothing has happened, so an internal escalation was done within icici, here too, after i raised the complaint on 28th of june initially they asked me to wait till 4th of july but nothing has ever happened, its now the 8th of july with absolutely no action from icici, it seems that they are just bidding the time so that the emi is due which is just 1 day away ie. 10th of july, considering that this is now almost 8th july eod.
The only reason for the delay that they mention is that they are waiting for decision from senior management. Well its been 16 days since i lodged my grievance with icici, and yet its not yet time for them to have reached a decision?
This is worse than a state run bank if its indeed true!!!
The speed is amazing when they want to process the loan, but when it comes to cancelling a wrongly disbursed loan, even after i have pointed out for them to re-examine the audio file of the conversation between me and icici during the confirmation call, they have not done absolutely anything at all!

Thanks
Philip

I am the icici bond holder (tax saving bond-102000-tsb-one) of the following and it is regretted that i have not received any interest or redemption amount to my account
1) bond holder no.[protected]
2) certificate. no. 89965
3) distinctive nos. of bonds[protected] four
4) amount rs. 20000/-


Certificates are with me and you are requested to respond in
This regard to make necessary arrangements for payments
Immediately.
My contact no. [protected]
My e-mail : [protected]@yahoo.co.in
Thanking you,
Yours truly,
Raghavendra r

Dear icici credit card customer services,

I am k. saurabh tiwari and having icici coral credit card no xxxxxxxxx

I just have received a bill of annual fee of rs. 573 in month july 2016 which was never agreed during card making time and it was a lifetime free card to me without any t & c., as there marketing manager and customer care asked me in last year


In year 2014, if icici bank see their records i requested for hp coral card but different card icici coral only was sent to me, after this they sent me a bill of inr 1123 as a joiing fee, after a complaint and inr 1123 was also waived off during joining time and same was committed there wont be any further annual charges on this credit card.

Request you to please take immediate action against this bank division so that they can stop fraud with common person.

Below is trail mail for year 2014 when i complained him for extra irelevant charges.

On thu, jun 26, 2014 at 2:58 pm, saurabh @ clay telecom wrote:

dear team,



this is in regards to your below mail, i am yet to be updated from your end for below mentioned case.



i have received invoice of credit card an amount inr 1123 in last week, which last due date is 03 july 2014, awaiting for your confirmation and would appreciate if i get a resolution call from your end!



kindly confirm the cancellation or waiving off/offered joineing fees credit card no. xxxxxxxxxxxxxx. awaiting for your revert!





thanks & regards



k. saurabh tiwari

sr. manager - business development
mobile: +91.999.00.516.00



from: icici bank customer care [mailto:customer. [protected]@icicibank.com]
sent: friday, june 20, 2014 9:06 am
to: saurabh @ clay telecom
subject: re:'icicicare=[protected]' urgent: cancellation & waive off charges with new request for hp coralcredit card



dear sir,



this is with reference to your e-mail dated june 17, 2014 pertaining towards credit card.



we would like to inform you that we are looking at your complaint, however it may take few days time for resolution.



your understanding and acceptance in this regard is highly appreciated.



we will revert to you on or before june 28, 2014.



looking forward for your co-operation.



sincerely,



nitesh prajapati

customer service manager.

icici bank limited



disclaimer:



this e-mail message may contain confidential, proprietary or legally privileged information. it should not be accessed by anyone who is not the original intended recipient. if you have erroneously received this message, please delete it immediately and notify the sender. you will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. before opening any attachments please check them for viruses and defects. the notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of icici bank.


















subject: urgent: cancellation & waive off charges with new request for hp coralcredit card





dear icici credit card customer services,



i am k. saurabh tiwari and i had requested for an icici coral credit card with co branding with hp petrol pumps, however some other card (only coral card) no xxxxxxxxxxxxx has been sent to me by mistake with an icici coral card which i have never requested.



this wrong credit card no. xxxxxxxxxxxxx has an annual joining fee of rs.1000 which was never agreed or requested by me even your company executive offered me this credit card as corporate scheme offer under inr 500.



please find this email as a confirmation of cancelling the card wrongly sent to me. i will neither use this icici credit card, nor will i pay for the annual rs.1000 joining fee. i will request you to please send me correct coral hp card at my address asap.



the documents you are already having which i have submitted to apply for the hp coral credit card. kindly confirm the cancellation of credit card no. 5241 xxxxxxxx 07 or waive off joining charges for the same!



i would appreciate, if i get a call from your end asap







thanks & regards



k. saurabh tiwari

sr. manager - business development
mobile: +91.999.00.516.00

I have applied personal loan of amount rs 3 lacks but it sanctioned only rs 291375.
Before applying bank executive told the interest rate was 15.00% but now it is 17.75% and more processing fee added.

I spoke so many times but no response. Whenever i asked about manager they told he/she was on a meeting or absent.

So its a like of cheating or fraud service.
Please resolve the problem.

Thanks,
Sameer

Hello,

I swiped my debit card twice at pertol pump on 20 Jun, 2016 but both the times transaction failed. Finally I paid in cash. However on the way back to home I noticed 2 debit messages.

I have raised a complaint with ICICI customer care but no response yet. The details are as follows:

SR Number:SR[protected]
Your Request:Query on Debit Card transactions done at merchant outlets
Current Status:Open
Created On:[protected]
Closed On:
Due On:[protected]
Closure comment:Status of this Service Request is not currently available online. Please call customer care for further details on the same.

Request you to please do the needful.

Thanks & Regards,
Vishwas Deshmane

In my father credit card have make the payment to my credit card through my sons account more than two times but the the amount is no credited to my account.

But by card has charged for late fee rs 500 my due amount is rs 651 only i have transfer rs 700.

In the sb account the payment has revised due to no reason for that kindly check it and respond to me. And today i have make the payment and the card has blocked.

Kindly refund the late fee amount and unblock the credit card

For your reference:-

Credit card no:- [protected]

Sb ac no :[protected]
Ac holder name :- prince muthu. V

Transaction details:-
06-06-16 rs 700 dr
07-06-16 rs 700 cr

30-06-16 rs 300 dr
01-07-16 rs 300 cr

Yesterday i have talk to the customer care for that issue she told to me you can excite through send the mail to this email id [protected]@icicibank.com but i have send the mail to that id on yesterday till now i will not get any replay

I was en employee of icici bank from jun 2010 to august 2011. i had submitted to my pf withdrawal form, which has not been done till date. i have even sent mail reminders twice but there has not been any response or even acknowledging my mail. kindly do the needful. please find the details below.

Ankita barje
Mail id : [protected]@gmail.com
Mobile no: [protected]
Emp. no. 205854

5 july.. i went to icici bank atm, where i provide input for rs 7000withdraw amount.. but no cash provided by machine so i tried again for 5000 but again no such amount given then i did my last attempt for rs 2000.., but no such amount provided by atm…

Then i went to other bank atm.. this time i successful for rs7000 cash withdrawal…later i got 4 messages of debits…

After contacting to your customer care agent, she said that rs7000 and rs 2000 has been reversed but rs 5000 amount is in processing stage so pls check after 24hour.. but i did not get the 5000inr from last 24 hour…
Then i again made a call to customer care they said…the amount has been withdrawn.
I said, i don't even withdrawn a single coin. then how could this happen…

So hereby i am requesting you to please please look in this issue/ problem…

Went to icici bank atm on 5 july.. about 9:45pm to 9:50pm
Amount not received but debited-rs5000
Location of atm-rohtash nagar, shahdara, east delhi-110032

Please help me for urgent reversal…. rs5000means me and my family a lot…

Account number[protected]

I have icici credit card. i unable to pay my credit card bill rs. 5665.03 (statement dated[protected] on or before due date[protected] because of my health problem but i called customer care explained my problem and paid the bill on[protected]. they reversed partial late charges also. today i shocked my june month statement dated[protected]. statement contains interest charges and other charges (631.62 +94.74). it is unbelievable charges you are charging interest rate around 12 % per month (per year 144%) i paid only 4 days later. i paid the amount 10 days before next bill generate date. please consider about this unauthorized charges and take necessary action

For my bill of may month : inr 35, 736.05 dr... I have paid rs.. 28, 000.. But while new bill of month june i have been charged interest of rs.

Interest charge : 1, 963.56 dr.
Service tax : 294.53 dr.

After complaining to icici bank they said, this interest is charged on whole (Inr 35, 736.05) amount as per bank rule.
My request is which i have paid 28, 000 it shall be charge on remaining amount..
Request to reverse additional payment

Sir,
This is b. hanumanthulu iam working in south central railway,
I applyd personal lone at icici bank
In that prossing fees is considaring south central railway is company not governament i asked bank maneger she told to me south centail railway is not governament list.
O please telme sir this is south central railways is governament or not

Dear Sir/Madam,

I have recived your icici bank credit card in the month of jan 16, and sms recived in the month of feb'16 for payment, but while your marketing person advise me that life time free card and some discount withthis card and no joining fee/annual fee then only i accept the card, but now they again & again increasing the bill of credit card, yet i have not used the given the credit card, i have also complament several time to your cust. care but no answer recived, so i need writen cancelation & no dues in this account.If your bank fails to cancle the card let me no the reason, Then should be compelled to initiate necessary legal action .my icici band C/C # [protected].

Thanking you
Regards
Pyush kumar

Dear sir,
I had salary account in icici (banashankari branch, bangalore) with name prashant pujar urf desai since aug 2015. but suddenly in april 2016 they closed my account by telling your account and id proofs have name containing "urf". submit documents which doesn't have "urf", else we will close the account. i don't have other documents which doesn't have "urf". so please help me to create account in icici having name prashant...