Show menu
Close
Ask a Question Ask a Question FAQ FAQ Sign in Sign in
Close
ICICI Bank
ICICI Bank Limited
Customer satisfaction rating: 64%
Submit a Complaint
16141
COMPLAINTS
ADVERTISEMENT

ICICI Bank Customer Care

ICICI Bank Limited

TwitterFacebookLinkedIn
Address
ICICI Bank Towers, Bandra-Kurla Complex
Mumbai
Mumbai City District
Maharashtra
India - 400051

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
1728
down
675
up
688
down
380

Phone:
Phone:
up
783
down
410

Additional info
ICICI Phone Banking Center
ICICI Bank Tower, 7th floor, Survey no: 115/27, Plot no. 12, Nanakramguda, Serilingampally, Hyderabad – 500032

Registered Office
ICICI Bank Limited, Landmark: Race Course Circle, Vadodara 390 007

Customer satisfaction rating
64%
Complaints
16141
Pending
687
Resolved
9649
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

ICICI Bank related photos (3924)

Complaints with pictures are more trusted and informative    View all

ICICI Bank Complaints & Reviews

Sort by:

[Resolved]

 PRANAV GUPTA
December 2007

I lost my credit card on 20th September 2007 and three fraudulent transactions amounting to INR 11421/- took place. I informed the bank that I do not stand liable as the credit card had my photo on it, the transaction slips did not have my signatures, and it is primarily the liability of the merchant, or at best the bank, as they fail to ensure that the photo is validated. I raised the dispute putting forwards these issues and expected a coherent answer from the bank for the same.

I initiated the formalities at my end by lodging a police complaint, faxing across the police complaint, and a dispute letter to ICICI Bank (complaint no. SR[protected]. The handling of the procedure right from the start was at best pathetic on the part of the bank as it took me several efforts to get precise information about the logistics of the formalities from the ICICI customer care and to put across the complaint letter across ICICI. Eventually ICICI’s investigating officer (Mr. Govind Singh) also collected the copy of the documents from my residence. Later, he also asked me to fill up a form and post it across Mumbai, which I did.

The bank eventually resolved the dispute in the bank’s favor and asked me to pay up the fraudulent amount without any regards to the issues I had raised in the dispute, as specified above.

My repeated attempts to request ICICI Customer Care (through ICICI netbanking account) to hear my plea, as they did not responded to the issues I raised, turned futile. As advised further by the ICICI Customer Care, I even sent across a hard copy to raise a dispute to get my concerns appropriately addressed. I did not get the response and only after repeated emails, I started receiving insensitive replies that I need to pay up. Moreover each time there was a new official corresponding who never took the pains to go through the entire communication and just replied that I need to pay up. I repetitively insisted that if they had any queries then they should call me up and I’ll be happy to address any issues, but it was of no use.
After this they (ICICI Customer Care) emailed across their investigational report. I was outraged and horrified on going through their investigational report. The report comprised of consistent lies that the investigating team tried to contact me on phone and I did not responded well. The only time they called me up was when they asked me about the number and the value of fraudulent transactions made while I was in a meeting at office. In reply I requested them to please check out the communication and the dispute I’d raised and then get back to me.
Moreover, the team asked questions and answered them themselves. For example, the report raised a question as to why did I delayed registering the complaint although I received the SMS on my mobile around 30 min before. In conclusion, they seem to doubt my intentions without even asking the question to me. (In fact, the real reason was that I was driving towards home (Delhi) from office (Gurgaon) and I saw the SMS on reaching home). They also indicated that my relative may be involved and that the photo was not clear.

It turns out that the ICICI investigation team is involved in a cover-up process by generating a farce report. The report is totally absurd without any proofs and any coherent process being followed. Moreover the whole process at ICICI is insensitive, clueless, and irresponsible in its approach.

I intend to only pay for the amount liable to me and not for the fraudulent transactions. Moreover, I am hassled, stressed, and outraged by ICICI’s approach towards their customers. I now intend to take-up this issue to ensure that this does not get repeated with any one else and the bank acts more responsibly to ensure a safety mechanism to prevent misuse of the credit cards.


February 2008

ICICI continues to harass me on the phone and had sent a recovery agent at my home today. I am totally hassled and am seeking a way to put message straight across to ICICI.
Complaint marked as Resolved Aug 13, 2020
Dear ICICI Bank,

I m holding this card since last 4 years and 9 - 10 months back there were aprx. 22800 rs werec outstanding.For which I submitted 22000 rs. But I never recd any info / call for balance payment of 800 rs. Then after 2 or 3 months bill came of 1700 again so, I discussed again with customer care with detail and he collected 800 cash from my residence and confirmed there only that after this 800 rs I have 0 due towards this card. Again after 2 months I have got a bill of 1700 rs aprx. for which I again called to customer care and after complete discussion of 1/2 hr it was confirmed from your side that I have to pay ONLY 24 RS (twenty four ) for which I asked to send some executive at my residence as I have been not in town usually ( The entire conversation was recorded at urs as well as my phone) . But nobody came to collect that.


Now I just want to know that why this all confusion start and when I was ready to pay the balance amount month back then why nobody collected the amount and why I should pay 10 times the amount of actual.

Being as old customer I request to wave off all pendings so that I can restart use of this card or should I apply of other bank card after disregarding ur ICICI card. As I have other cards too (exp HSBC bank) but never faced such kind of problems.

Pls look in to this on priority and resolve.

Pankaj Sood
[protected]
Card No: [protected]
Why blame the bank when you have not made the payments on time. They are doing a favour by coming to your residence to collect the money. It's your responsibility make the payments. Being out of town is not an excuse. You just have to drop a cheque at any ATM if you cannot make the payment online. What I suggest is that you check with the bank what the current outstanding is and make the full payment.
Join a consumer forum and take them to the consumer court. ICICI has a reputation of misbehaving. I have taken up several such matters and have them resolved with the help of comsumer forums. Hope it helps.

Ash Bansal
Yes you have to take any action on this.
ADVERTISEMENT
I completely agree that there should be some body to fight with these recovery agents as Bank never involve itself in recovery but give the work to different agencies for this work & when someone make any complaint to Bank they say that those recovery people are not their people.

Even after RBI has made so many Rules in fever of this people like you & me are being harass time to time & we are not able to find any strong organization or any person who can really bring us out of this mess...

Hope that government& RBI will do some thing in this matter also as making rules is easy but getting them implemented is the main part of work...

ICICI Bank Credit Card — INCORRECT REPORTING ON SMS

1. No response to email sent to customer care
2. Last two months, getting SMS for a misleading amount being shown payable against Idea Cellular bill, which does not exist. Ne details are being produced. I had to make frantic calls & send email for stopping payment. No corrective actions.
Hi,

We regret the problem caused to you. Please send us your contact details at [protected]@icicibank.com and we shall get in touch with you soon to resolve the matter.Kindly refer "1386854" in the subject line.

Regards,
ICICI Bank Customer Service Team.
Won the case against ICICI at RBI ombudsman (all charges reversed, verbal apology from their senior manager) in 1 year.

Consumer Court took another 3 years to resolve it in my favor and awarded INR 25, 000 (charged as penalty from ICICI).

Do not know if it was worth it.

Pranav
ADVERTISEMENT
Complaint comments  Add a comment

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    ADVERTISEMENT

    ICICI Bank — Credit Card Collection Department [Resolved]

     Prakash Singh
    I have followed ICICI Bank collection department for many times, but these guys don't know how to talk and don't...
    ADVERTISEMENT

    [Resolved]

     Amit Kumar Garg
    To,
    The ICICI Credit Card Manager

    Subject: Regarding raising dispute for transactions on my card.

    Dear Sir/Madam,

    I have been issued ICICI Amex Card: XXXX XXXXXX X9006 in 2006. I have not used this card either online or at any swipe machine or in any ATM. The card was safe in a locker. Nobody else has access to the card. I have never provided card details to anyone on phone or internet. Indeed the card is still glued on the same paper as it is dispatched by your office. Thus there are no chances of getting the card details such as card number, CVV number, and expiry date etc.

    On 25/02/2008 I got 4 SMS for following transactions:
    "You made a transaction of INR 35,123.00 on 25/02/2008 using Card XXXX9006 at Eseva-Epayment" 4.17 PM.

    Please investigate this dispute and provide me with a written statement of the outcome.

    Regards,
    Amit Kumar Garg
    Ph. [protected]
    Complaint marked as Resolved Aug 13, 2020
    Dear Sir,

    There was an call frm ur Chennai Office that they have issued an free it Card for my Saving Account[protected].One of an Executive had visited my office also and taken required Document and given one Slip (Application No : W[protected].
    And told me that Card will reach by 21 days.But now One Month past still i have not recd the Credit Card.

    Can u pls help me for Tracking the Card.

    Regds
    Arun
    sir/madam
    Thier was a call from mumbai [protected] one the executive is saying me that i apply for platinium credit card that is asking me for all information and taken my pan card number and account details and taken the card dispatch.he tell me i will receive a platinium card with 15 days .but i am not receive any card on adress.pls check that the card is dispath or not.
    Naveen Jain
    [protected]
    I have recd a sms that the credit limit of my card is over, but I know it cannot be possible.
    Please clarify
    Lakshmi kumar
    Dear Sir,

    S. SANTOSH KRISHNA CARD NO:[protected]


    Well ! I am looking for big favour from you, regarding my son's credit care outstanding payment.
    with reference to your letter dated March 21, 2009 a sum of Rs. 56613.55 stands out standing against his card. I only came to know when I deposited a sum of Rs. 8916.59 was adjusted in his credit card out standing due to lien on his saving account.
    2. I have paid a sum of Rs. 30000.00 in cash against his credit card No:[protected]
    3. I have deposited a cheque No:518323 dated30/03/2009 for Rs 19627.00 from LIC in his SB A/C NO:[protected]
    4. A total sum of Rs. 58543.00 was available in his account to settle his credit card out standing.
    5. On approaching one branch to another for the clearance of LIEN on his saving account is still not done.
    6.Speaking to the customer care people was not much helpful.
    7.I am aware as I am not a card holder details of the card won't be available tome.
    8. What I am requesting you, please credit the available amount from his saving account to credit card and release the lien, as early as possible.
    9. I am depositing necessary fund in his saving account to cover EMI for the Home loan.and for his personal loan
    10 Now for the past two months I have to make cash payment along with bouncing charges as there won't be sufficient fund in his savings account due to LIEN on his SB A/c.
    11.You are requested to adjust the amount Rs. 19267.00 now available in his SB A/C against payment due for his credit card.
    12. I am facing lot problem for paying for EMI amount for my HOME LOAN.
    13 I take this opportunity to to do the needful immediately.
    14. you can inform to his mail id : [protected]@yahoo.com
    15. Sir please take this mail as it from santoshkrishna and release the lien on his SB A/C
    16. Please intimate your response Mr. Santosh krshna.cc to me, if appropriate to my mail id. [protected]@gmail.com. mobile [protected]
    17. looking forward to your immediate action to enable me to pay myEMI ICICI home loan which is due
    on 10/05/2009

    Best personal regards

    k.s. manian
    Father of Santoshkrishna.
    ADVERTISEMENT
    Complaint comments  Add a comment

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      ADVERTISEMENT

      [Resolved]

       neeraj
      credit card no. [protected]
      I had cancelled my card nearly 6months back but i have been receiving the statements every month with late fees,
      the amount charged on my add on card on 09/07/07 for 2095 & 569 have not been used by me for which i had sent a fax
      on 22/08/07 to mumbai branch and they replied that it would take 90days to resolve the problem.After which there has
      been no reponse from the bank and last week i get a call from the legal office saying that i have to settle the amount
      for which i have not used at all.I tried a zillion times to customer care asking me a way out for this problem all i know
      they are just shifting their responsibilities to someone else which is highly annoying and frustrating,they told me
      to contact rajlaxmi[protected] which i never get connected to. Please solve the problem at the earliest and acknowledge
      me the same.
      Complaint marked as Resolved Aug 13, 2020
      Dear Team,

      Credit Card No: [protected]
      I had received a call from Global Credit Services for ICICI Credit card payment on 13.04.09 and after that a person came to me and collected my cheque and told same will be clreared very soon on 15.04.09,

      My Due date was 26.04.09 to clear my payment in credit card, but is was not done by them and till the date it was pending, further to this to clear my Credit payment i went to my near by ICICI bank and deposited case payment against my Credit Payment on 24.04.09 and I had cancelled my cheque against my Credit Card Payment,
      I had not been no reponse from Global Credit Service center which deals Credit work for ICICI bank and for this I had a call at ICICI call center to get details about the Global Credit Service center they are just shifting their responsibilities to someone else which is highly annoying and frustrating, they told me
      to contact Sandeep Ganguly[protected] which i never get connected to. Please solve the problem at the earliest and acknowledge me the same.

      Regards
      Lokraj
      Fraud Transaction :- Rs. 58, 997/- Mr. Jitendra Kumar ICICI A/C No.[protected] and IFSC Code ICIC0001788 (ICICI BANK LTD. NAND NIKETAN TOWNSHIPESSAR HAZIRA SURAT, GUJARAT, PIN 394270)

      Dear sir,

      I am a ICICI bank customer holding with a account no :[protected]Hazira branch, surat) and I have sufficient of money in my account and suddenly on the date of 27/DEC/2014 I had been cheated with a hacker and loosed 58997 /- and not get even a sms messages when ten transactions had been done .

      With these issue I went to bank and meet the manager about the incident discussed, but the manager also keep skipped of stating that the problem is related to the police and they should take action and responsible to do the investigation and the branch is not holding any responsibility about the Transactions happened.

      It has been noticed that the 10 transactions had been purchased from different sites within the short time which is showing in the account summary.

      As a precautions from my side I had blocked all the ATM card and account immediately with the complaint no registered: SR[protected] and SR[protected].

      I had done the both complaints to hazira police station & hazira ICICI branch of surat.

      It’s a shameful part that nobody had given positive response up to date and still iam keep rounding and waiting my time.

      Therefore I am humble requesting to do the needful to part and justice to life as a citizen of India.

      Waiting for you positive reply.
      My contact number is [protected] and Email address is [protected]@YAHOO.COm
      Regards,
      Hello,

      I have salary account in your bank and there was a fraudulent transaction activity through ATM card on 30th April 2015. As per customer care executives these transactions happened somewhere in Wolverhampton through card swipe, however, the ATM card was with me and I never shared any details with anybody. Below are the complaint details:

      Complaint number:[protected]
      Transactions:
      1. MPS/SCHUH 195 /[protected]/0, Amount: 7, 237.48
      2. MPS/PRIMARK /[protected]/0, Amount: 11, 057.26
      3. Surcharge on above transactions on 09/05/2015, Amount: 199.17

      Debit card: [protected]

      SLA to resolve this complaint was 45 days which is already over and FYI, one of the transactions of amount Rs. 7237.48 was credited back on 18/05/2015 so why there is delay in amount reversal for other transaction(Rs. 11, 057.26) and surcharge (199.17) that was applied? Is one of the transactions fraud and other one is not? The worst part is, there is no communication between customer care, bank and your so called special technical team which is investigating the issue. So every time I call customer care or talk to bank executives, they will just say that investigation is in progress and will not even share contact details of anybody from technical team. I am curious to know if that special team works in isolation without any interaction with banks/customer care?

      Mine is not the only case of fraudulent transactions. There have been so many such cases that happened in many salary accounts of my organization recently. The way we are losing our hard earned money is a big question mark on the security of our bank accounts.

      Please resolve this issue ASAP as it is very annoying to follow up every second day with you without any fruitful result.

      Regards,
      Rakhi Dharmani
      Contact: [protected]
      Complaint comments  Add a comment

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        ADVERTISEMENT

        ICICI Bank, Johri Bazar, Jaipur — Unjustified Cheque Return Charges [Resolved]

         Arjun Singh Bisth
        Dear Sir,

        I have an account in ICICI Bank, Johri Bazar, Jaipur.

        Account Number[protected]br...
        ADVERTISEMENT

        [Resolved]

         Dheeraj GUpta
        Dear Sir/Mam,
        I had open three in one account in the year 2001with ICICIDIRECT.COM. following are the details of it.

        TRADING A/C- [protected]
        BANK A/C[protected]
        DEMAT A/C[protected]
        Sir, for the above mention account i have submitted three time KY- FORM to Kanpur ICICI BANK, THE MALL but my accout still remain suspended and when ever i personaly visit them they say that because of KY FORM (FLOOD ISSUE) it is so, therefore kindly refil all the information and submit. As with ever time submission of form we dont get any recieving from the bank, therefore we dont have any proof of it. This time i resubmitted the form on december 10th 2007 and i took the mobile no of the concern person i.e. Mr. Pratush ([protected]). After contracting him he said there was some problem in your form try to speak with MR. MUNISH ([protected]) . He told that you had joint account and i need all the details of other holders and for further discussion call Mr. ABHISHEK ([protected]). I Spoke to Mr.ABHISHEK he was quite considerate and told me that till this time he has not even recieved the form and he'll coordinate with Mr Munish for the same and ask me to call him after two days. I contact him after two days , he said he's going for some meeting and will get back to me after half an hour but he didnot. Now for last two days i'm calling him and mr munish as well but both of them are not responding my phone.
        Sir, i have already closed my joint account very first year and joint holder was my sister, who is married and she is in United States and i dont have her PAN CARD.
        Sir, my request is that you kindly dont activate my joint account but activate my sole account. and if that is also not possible i'm ready to close the account and some scrips are there in my account ,kindly return them in physical form. As i have activate auto debit option from my bank account you can check from that account i'm being billed/charged for maintainance of single/solo account.
        i hope my case will be considered at the earliast.
        Thanking you

        Sicerely,

        Dheeraj gupta
        105/508 1st Floor,
        Anand Bagh,
        Kanpur- 208001
        Mobile: [protected]
        Complaint marked as Resolved Aug 13, 2020
        Stay away from ICICIDirect.com. They have pathetic service quality. Not following SEBI mandate.
        No point is escalating matters to Head of Service Quality of COO.They are hopeless...

        Dont invest through ICICIDirect.com.
        Complaint comments  Add a comment

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          ADVERTISEMENT

          [Resolved]

           SUJIT PALLIATH
          Dear Sir
          One of the Most unfortunate thing which I did in my entire life was to visit ICICI Direct - Jogehwari Branch on 21st December'2007 to open my Deemat & on line Trading account. I met Mr Ashish Taneja(Relation Ship Manager) who explained me the procedure and gave me details of all the documents required to be submitted by me.Also promised that the account will be opened within 21 working days. I handed over all the documents in 22nd December'2007 and was informed by Mr Ashish that I will get my online trading account before the Reilance IPO opening day. Till 15th January when I did not get any call . I went to ICICI direct branch to enquire about the same. I was told that Mr Ashish had been transfered and Mr Sanjay Yadav will take care of my Account.Mr Sanjay Yadav promised that I will get My Deemat A/c before the Reliance IPO closure date(i.e 18th Jan'2008).I Didn't get any response from any of ICICI person till 17th Evening. Again I went over personally to the Branch and was informed that you can Bid for the IPO offline and ICICI will provide the OFFline Deemat code and was told that in next three days I will get My Deemat Online trading Account.
          Even after 27th Jan'2008 when I did not get my online account I went to branch . I was told that my form has been rejected due to my signature not tallying with my Base accounts . I am surprised that after one month they came back saying my form was rejected . I personally went along with Mr Sanjay Yadav to my Base account branch and had my Signature verfied.After all this process I was told by the Acting Centre Incharge that I will get my Account Number before 5th Feb'2008.Even till date i have not got my Account Number and I am still waiting for a response from ICICi person - Mr Sanjay Yadav- Relationship Manager, Mr Mahesh Shinde -Centre Manager, Mr Ujwal Kumthekar- Cluster Manager, Ms Pragya Kalia- Zonal Head. This is the worst service I have seen in my life. The supervisory staff at the ICICI direct.com have very lethargic attitude towards thier work and not worth their Salt , Are Rude to the customer.

          Pls help me. I want to file a legal complaint against all the above ICICI direct staff . Pls advice.
          Complaint marked as Resolved Aug 13, 2020

          icicidirect — Long Delay in Opening Trading Account

          previous account was forcelly closed by stupid people of ICICIdirect gurgaon sec-14 branch and new form [protected] has been already taken 3 months.

          dont know. what the hell they does with the customer.

          last solution i hope to register the FIR in police station.
          Did you walk to their office ? I have also applied to them for trading account & I don't know if it will happen also with me?
          Complaint comments  Add a comment

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            ADVERTISEMENT

            Home Loan ICICI Bank — income tax certificate [Resolved]

             Dr lokendra sharma
            To
            The manager
            ICICI

            SUBJECT; for income tax certificate of housing loan account numberbr...
            ADVERTISEMENT

            [Resolved]

             ajit singh
            I HAVE TAX SEVING BOND NO REF.NO.C[protected] HOLDER.MATURITY ON 2006. LAST TWO YEAR I HAVE WRITEN SEVERAL LETTERS BUT ICICI BANK NOT PAID MY AMOUNT SO FOR. ONCE AGAIN I REQUEST ICICI BANK TO KINDLY PAY/SEND MY AMOUNT TO MY GIVEN ADDRES
            AJIT SINGH
            H.NO 559 KHA/149,SRINAGAR,ALAMBAGH,LUCKNOW-226005 MOB.NO.[protected],[protected]
            Complaint marked as Resolved Aug 13, 2020
            Complaint comments  Add a comment

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              ADVERTISEMENT

              [Resolved]

               Rashmi Kishor Rathi
              I, Rashmi Rathi holding ICICI credit card.My card number is : xxxx-xxxx-xxxx-xxxx.

              This is regarding the credit card bill which the ICICI bank is continuously sending me.The bank paid mobile bill which did not belong to me and without asking or intimating me.

              Now after 1 year, I am receiving threatening calls that I will be arrested by some collection agency. If thats the same I am ready to launch an FIR in the nearest police station and case a file against the bank with Human Rights.

              As far as my knowledge the ICICI bank does not have any paper or electronic authorisation to pay my mobile bill on behalf of me.
              Complaint marked as Resolved Aug 13, 2020
              This is regarding with the ICICI credit card recovery agents.I am holding a credit card of ICICI which i am looking forward to settle out n pay in installment basis. But these agents are not ready to helping me they just insisting me again & again that they want money or else be prepare for harassment. Can any body tell me what kind of rule is this under RBI ? Now i have been receiving hell lot of threating or abusing calls infact they landed in my home & started torturing verbally to my sister & mother..

              Please advice me if is there any online complain forum so i can go ahead with that. or i am now also planning to go to CNBC Awaj .
              Pranjal Barua
              MY ICICI CREDIT CARD NO.[protected]. THE SAID CARD IS NOT IN USE NOW. IT WAS CANCELLED DUE TO MY OFFICIAL TRANSFER FROM CHENNI TO NAGALAND. THE LAST BALANCE DUE TO MAKE PAYMNETS WAS RS. AROUND 5000/- AND IT WAS FULLY PAID FROM MY WIFE SAVINGS BANK A/C i.e., STATE BANK OF INDIA, MADIPAKKOM BRANCH, MADIPAKKOM, CHENNAI-91 DURING JANUARY 2007. STILL THE ICICI CREDIT CARD SECTION LODGING ME THAT IT IS STILL OUTSTANDING AND NOW I HAVE TO PAY RS.12106/-. STILL I AM OUT OF STATION THEY ARE SIMPLY DISTURINING MY WIFE OVER PHONE AND ASKING THEM TO CLEAR THE OUTSTANDING. WE HAVE ALREADY TOLD OVER PHONE REGARDING THE DETAILS OF PAYMENTS i.e, CHEQUE NO., DATE, AMOUNT, AND THE NAME OF BANK WITH ADDRESS. WE HAVE PERSONALLY APPROACHED THE SBI MADIPAKKOM, CHENNAI BRANCH AND CONSULTED THE BRANCH MANAGER. AS PER THE MANAGER IT WAS CLEARED IN JAN 2007 ITSELF AND THE SAME THING WAS ALREADY COMMUNICATED TO THE ICICI BANK. I ALSO CONSULTED THE RPC CENTRE CHENNAI. THEY ALSO AGREED. MY WIFE IS A HAEART PATIENT AND THIS HAS BECOME A NUICENCE TO ME AND MY FAMILY MEMBERS. NOW THEY ARE SENDING THE ADVOCATE NOTICE TO PRESENT BEFORE THEM. SINCE I AM NOT IN STATION KINDLY HELP ME IN WHAT MANNER I SHOULD APPRACH OR OTHERWISE I SHOULD SEEK BEFORE THE CONCUMER COURT. KINDLY DO NEEDFUL AND OBLIEGE. I HOPE YOU WILL INSTRUCT THE CONCERNED OFFICIAL TO LOOK INTO MATTER AND POST ME A REPLY IMMEDIATELY.
              How can the bank make threatening calls to the customer, which is totally against the recent supreme court guidelines?
              Complaint comments  Add a comment

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                ADVERTISEMENT

                ICICI Personal Loan — status of loan process [Resolved]

                 p.srinivas rao
                please let me know the status of my personal loan processing, reference number[protected]...
                ADVERTISEMENT

                [Resolved]

                 Mohan Ingersol
                I applied for a 3-in-1 savings and demat account on 12th January 2008 with one sales person called
                Mr. Venugopal (mobile: [protected]) which is still in "Processing stage".

                The response from the people working are absolutely not acceptable and really absurd. After 20 days of patient waiting without even being called by the sales person or whomsoever from the bank, I met the Consumer complaints manager in ICICI Alwarpet informed that they cant take the ownership and send me to ICICI so called main office at Mount Road (opposite to Sun-TV office) at chennai.

                We contacted one Mr. Manigandan (mobile: [protected]) who informed that the entire process will be completed in 4 working days time which was 5th February 2008.

                I recieved the savings account number, but again no response for the Demat account. Even for savings account I received the card and account details only on 9th February 2008.

                After calling the worst ever consumer complaints number ([protected]), I really wasted around 4 hours of my working time talking to Raja, Maichel (customer service ppl), who were not able to connect the call to the escalation managers (Gilbert, Pasha, Anoop).

                Through the call, I was able to talk to one manager (I dont even know if he is) called Gilbert who said my process would end by 12th February without fail.

                Today, 14th February 2008, after 1 month I am still not able to get answers for my complaint, neither proper response or timeline by when I would receive the demat account user id and password.

                People are sitting in Hydrebad, without direct contact numbers and to reach a manager it takes 45 minutes of time. Contact number of Gilbert (Extn: 4142), Pasha (Extn: 4194), Anoop (Extn: 4195).

                Just because a bank is established, they are taking people for granted and playing with the valuable time without knowing the need of people.

                I am raising this complaint with utmost hope after spending so much of time and undergoing mental pressure about the same just to receive some response from you and to take this forward to ICICI bank to make them realise "Customers are Valuable" and CANNOT BE TAKEN FOR GRANTED.

                I hope this complaint would have some value.

                Regards.
                Mohan
                Complaint marked as Resolved Aug 13, 2020
                Hi All,
                This is to bring to your notice that I have been in constant communication with ICICI Bank with regards to Fraud Detection on my Credit Card number [protected] in the month of June 2008 for approx. Rs. 44, 000/-. I have been referred to different people and I politely did what was told to me by the authoroties involved with this case. However today (28th Feb 2009)the entire amount was debited from my Salary Account and I did not get any salary (My salary of Rs. 22081/- For the month of February ). Apart from this my account still has a deficit of approx Rs. 40000/-
                I have mantained very good relationship with the bank with regards to all my transactions. I have paid my Loans (Loan A/c No. LPMUM[protected]) and EMI’s before time on this credit card as well. I was told to wait for this issue to be rectified every time. However after some time; they kept referring me to different people. Today I was asked to contact Mr. Malviya from chargeback team and I was informed that he works from 10:00 AM to 06:00 PM. I confirmed the same as it was a Saturday and the person from customer care on the phone said Yes, he would be available. After visiting his office in Andheri at 04:00 PM; I was informed that he is not availabale as the office hours are till 02:00 PM. As there was no response from the bank; I decided to lodge a complaint against the same in Goregaon (W) police station on 21st Feb 2009 because all these transactions were in June 2008 and it is 8 months now that there is no action taken on this. Only action taken by the bank is to send recovery agents to collect this money.
                The reason I am writing this mail is because after sending so many Email’s; Faxes and couriers to different people from the same Bank; my issue was never fixed and today you debited my salary Account. This is more than just Mental torture to any individual. As I understand the bank should not charge the customer for any disputed amount until and unless that case is closed. I have all the documents with me and proof of all the documents that I sent to the bank. I request the RBI ombudsman team to look at this seriously as early as possible. Please revert for any documents that might be required.
                For all the people listed above; please co-operate with me and help me to fix this at the earliest.

                Regards
                Aslam Sheikh
                ICICI banks complaint number [protected] really stinks. I too dialled this number of ICICIBank in connection with my debit card related query on 4 4 2009 and ran up a whopping 177 call equivalent of waiting period through my BSNL Land line which got revealed on analysing the High BSNL bill with a friendly BSNL accounts DGM who pointed out this particular call to the ICICIBank Help line was the culprit. ICICI Banks help line really stinks. Since their avg waiting time itself is very high and the efficiency of the services are not good the lessons are ...1. do not call this number from your bsnl land line or esle you land up a fat bill 2. disconnect the number if it is taking a long time. and we have to have ICICIBank to open help numbers with the name of the operator given and help line nos of a no of operators so that the charges dont go very high. TRAI or whoever are taking care of these issues also to ensure that the call between operators are seamless and not made in a manner that you only are encouraged to speak to the users of the same operator, which is ridiculous!!!
                ICICI Bank which has the slogan " hum hai na", ...has to re think whether they should not add a by line " aap ka paisa ko kam karney ke liye"
                Hi all,

                My self Akshay, ICICI bank issued some credit card in my name without my consent and along with it they issued some lombard which i never applied for. I never received the card which i do not want anyway but they send me a credit card satement demanding the money for the Lombard policy premium of worth rupees 29000. I was shocked to see such a credit card without my notice and on calling up the helpline people the so called customer care executives they behaved in a very rude manner with me.

                Then I went to their branch at RAPG towers in Andheri and gave a written complaint to their executive Mr. Rajdatta he told me that he will get back to me after 15 days he never did. So i wrote an email to ICICI in hyderabad they told me that they have deactivated my credit card and advised me to ask an refund for the premium of the policy. Here I amde him clear that i do not have any policy papers what so ever with which i never asked for then i why should i ask for the refund in any way.

                By the way these banks should follow some professional ethics while dealing with the customer I have decided to take the matter up to the Banking Ombudsmen department of RBI.
                Complaint comments  Add a comment

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  ADVERTISEMENT

                  [Resolved]

                   Archana Nagraj Seetaramiah
                  I am Holding ICICI credit card : Card number :"[protected]"
                  On 8th of Jan I puchased Electronic Appliances (Washing machine & Fridge) worth 32902.00/- From Jainson Corporation. The Shop keeper told me that as I am using ICICI card I can avail option of EMI. 6 month/ 9month.
                  I told him "if any extra chargers are there on this Transaction I am not interested" But he told there will not be any extra charge neither any interest rate on this. But I got a statement which is Reflecting very very high Processing Fee 2220.89+ service Tax 274.50 ( approx 7%). Hence I called shop keeper . He was unaware of these facts of processing Fee. Hence he called to relationship officer Mr. Vishwanathan : Mobile Number [protected].
                  I had discussion with Mr. Vishwananthan about the same & as per discussion if I pay complete amount, EMI option will be cancelled . But it is not done
                  if I call to call centre, representatives are telling I should pay Processing fee. I request you to look in to this matter & cancel this fee as I have paid complete amount in time.


                  I think

                  1>It is unfair from Banks that with out notice such high processing fee is charged. customer should know this before swiping card for EMI & acceptance of customer in writing should be taken.
                  2>Banks should Give Training / Detail information to shop keepers about options
                  3> If customer doesn't agree for Processing fee option of EMI cancellation & Processing fee cancellation should be there
                  Complaint marked as Resolved Aug 13, 2020

                  Credit Card — Extra Charges for EMI

                  Hi,
                  My Name is Suneel and i am using the Card : xxxx xxxx xxxx 3002. I have taken a health policy from ICICI Lombard which can pay in EMI's. Through phone they have told me that no processing fee and service tax will be done for you. But when i see the first statement, EMI amount is 278 Rs. and Interest for EMI is 45 Rs and service tax for the month is 4.8 rs. This is happening for every month. In another case, Bank called me and gave me an opportunity to convert the outstanding amount of 15,317 to 12 EMIs with 16% pa interest rate. But when i see the statement every month along with EMI, i have been charged 305 Rs Interest on EMI and service tax for that. I dont understand on which rate they are imposing the interest on me. Bank people will call me and ask me to pay that which i dont want to pay. But they threatening me that you wont get any other bank loan, visa to any country once we update in SIBIL. I have paid the outstanding amount for the month. But i need a concrete solution for this bankruptsy and let me know how can i get out of this EMI unbearable charges. Usually for outstanding amount of 33000, i am getting 950 Rs interest rate. but for EMI premium 1278, am getting 305 rs interest rate which is unbearable. Some one pls make the bank responsible.
                  Dear Suneel,

                  We are the customer service team at ICICI Bank. Please write to us with your contact details and credit card number at [protected]@icicibank.com (Subject line: UID 326521) and we'll get in touch with you. We'll be glad to help you resolve the issue.

                  Regards,
                  ICICI Customer Service Team.
                  Complaint comments  Add a comment

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    ADVERTISEMENT

                    [Resolved]

                     Rajesh
                    My mother opened a SB account without reading the details in ICICI bank in 2003.When she wanted close the account in 2006,she found,in two years of not using the account,she had been fined 5000 rs for inoperative account and was asked to pay 2000 rs as charges due.When we refused to pay they didnt accept the request to close the account and did not take the card or passbook back at the bank branch when we went in person.As of today they have regularly sent remainders to pay dues and it has climbed to 10000rs.I dont know how to close this account without paying this unlawful fine.Can anybody help?Will consumer court help?They should not send goons to my house in due course.
                    Complaint marked as Resolved Aug 13, 2020
                    Hello,

                    Well ICICI BANK is the financial criminals in India. Even other banks are doing in same. There should be no charged for account maintainences as per RBI rules and regulations. But if RBI will be governed by a group of stupid ministers, these banks will continue to suck blood of innocent account holders.

                    Please file a complaint with http://core.nic.in (Its a core center under Ministry of Comsumers Affairs)

                    They will run from pillars to post :))
                    Complaint comments  Add a comment

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      ADVERTISEMENT

                      ICICI Bank Home Loans — HARRESSING TO PAY EMI [Resolved]

                       VIKAS GUPTA
                      Hi

                      This is to inform you that I had taken a loan from ICICI Bank in the year 2001. The loan amount was Rs....
                      ADVERTISEMENT

                      [Resolved]

                       Praveen Kumar
                      Dear Sir/Madam,
                      I had taken a credit card from ICICI bank in Aug-2003. At that time the executive of ICICI bank told me that it was life-time free card. But after one year (in Jul-2004), they sent me bill with Rs.750+taxes as card annual fee. I called customer care and they said it would be reverted. So you don't have to pay. I cancelled that card in around Dec-2005. I had taken this card in Hyderabad and got it cancelled in Noida. Now after 2.5 years, they are saying that the total outstanding of my card is Rs.37000. I am a bit tensed about it...Please help me in this regard...What should I do?

                      Thank you,
                      Praveen Kumar
                      [protected]
                      Complaint marked as Resolved Aug 13, 2020
                      Complaint comments  Add a comment

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        ADVERTISEMENT

                        [Resolved]

                         bhuvan madan
                        Subject: Loss of Credit Card Number: 4477 *********
                        Dear Sir

                        With reference to above card it is intimated that card was lost on 3rd November at Big Bazaar Pitam Pura, New Delhi. It was duly blocked on 11 November in night around 9 P.M

                        Last Purchase made by me was amounting to Rs 2500/- in Big Bazaar Pitam Pura, on dated 3rd Nov 2007 and thereafter card was lost. However later on number of transactions were made on this account by some unauthorized person by fraudlently some some signature person at same store only,nothing elsewhere,for which I want to bring in your kind attention about misuse of my card. There seems no mechanism where vendor or bank can detect the signature


                        (
                        Complaint marked as Resolved Aug 13, 2020

                        credit cards — big fraud done by ICICI bank

                        Dear Mr. Sharma,

                        We understand your concern.

                        However, we clarify you that as the dispute is resolved in banks favour, we request you to make the payment Rs.31,580.59.

                        We request you to forwarded your request at the following address for further clarifications:

                        ICICI Bank Ltd, Charge back Department,
                        Empire Complex,
                        2nd Floor,
                        414 Senapati Bapat Marg,
                        Lower Parel,
                        Mumbai 400013.
                        Or you can fax the dispute letter to this fax number[protected].

                        We have tried to contact you on your contact number's [protected] and[protected], however we are not able to reach you.

                        For any further clarification, please contact us using the "Email Us" option on our website, www.icicibank.com.

                        Sincerely,

                        Kiran Kumar
                        Customer Service Manager
                        ICICI Bank Limited

                        If your contact details have changed, important letters, e-mails and other communication may never reach you. The easiest way to remain connected is by updating your contact details in our records. To do this, please download the Address Change form from our website http://www.icicibank.com/pfsuser/webnews/products11.htm, fill it and drop it at any ICICI Bank/ATM drop box.

                        CONFIDENTIALITY INFORMATION AND DISCLAIMER

                        This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.

                        -----Original Message-----
                        From: vivek sharma ([protected]@yahoo.com)
                        Date: Thursday, December 20, 2007 07:31 PM
                        To: ICICI Bank Customer Care (customer.[protected]@icicibank.com)
                        Subject: RE: SR46668129

                        Dear Kiran,
                        Thanks a lot for replying but i guess this not the way to reply to the six year old customer. Ok if you don't have any authority to take any decision than kindly ask your head who so ever he/she is!!!!!!!! who is having the authority to take decisions on such matters because i am seeing you in the helpless situation as after knowing all the facts you are not able to take any decision and how can i make the payments i[censored] people are not able to provide me necessary information which is required. In fact last time as well your bank have given the decision in favor of bank without any basis and since than u people are putting up the amount of interest on my principal amount. Anyways i hardly cares for that because i[censored] people are so casual than i also give a dam.... In fact i wanted to clear the payments but i guess that u want something else. Anyways plz forward me the contact No. of the concerned person or plz forward our whole communication to them so that they can decide something acceptable from both side and i request you to plz do that ASAP because otherwise i will not be liable for that.


                        Thanks & Regards
                        Vivek Sharma
                        [protected]


                        ICICI Bank Customer Care <customer.[protected]@icicibank.com> wrote:

                        Dear Mr. Sharma,

                        We understand your concern.

                        We are unable to service your request to retrieve the snap shots of the cash withdrawal.

                        We request you to make the payment of Rs.30,533.90 to avoid further financial charges on your credit card account.

                        For any further clarification, please contact us using the "Email Us" option on our website, www.icicibank.com.

                        Sincerely,

                        Kiran Kumar
                        Customer Service Manager
                        ICICI Bank Limited

                        If your contact details have changed, important letters, e-mails and other communication may never reach you. The easiest way to remain connected is by updating your contact details in our records. To do this, please download the Address Change form from our website http://www.icicibank.com/pfsuser/webnews/products11.htm, fill it and drop it at any ICICI Bank/ATM drop box.

                        CONFIDENTIALITY INFORMATION AND DISCLAIMER

                        This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.


                        -----Original Message-----
                        From: vivek sharma ([protected]@yahoo.com)
                        Date: Monday, December 17, 2007 01:36 PM
                        To: ICICI Bank Customer Care (customer.[protected]@ICICIBANK.COM)
                        Subject: RE: SR46668129

                        Dear Kiran,
                        As you have stated in your mail that you are not able to retrieve the snaps shots than on what basis i should make a payment and in fact you will not able get that since i have not done that transaction. After pulling this matter for more than three months now you people are saying that we will not able to provide you the snaps... now who is responsible for this and for the amount of interest which you people are putting since last 3 months as well as for the amount which is being included in my summery.i mean this reticules. I guess this is the reason why ICICI bank is so much in the new channels these days. You people are doing nothing except creating the mental pressure for ur customers. But let me be very clear to you that in this case i am not going to make any payment and in case u want me to make a payment that kindly regenerate my bill and exclude boththe disputed amounts plus the interest which u people are putting forcefully. i am ready to make the payment for the amount which i have utilized and belongs to me. Otherwise lets sought it out this matter legally and in fact i have proof for this i had a talk wid ur manager Miss. Rinku who told me "that i have never activated the passward for my Credit card without which the transaction is not possible, so the matter will be resolved in my favor" and than fine day i have gotta mail saying that the matter is resolved in favor of bank but on what basis????? even ur executives dont know that. So now for the last time i request you to plz look in to the matter and regenerate my statement and i assure you that very next day i will make the payment of the outstanding amount. Otherwise i am sorry.


                        Thanks & Regards,
                        Vivek Shrama
                        [protected].

                        Dear Mr. Sharma,

                        According to the revert from our department concern, we clarify you that we would not be able to retrieve the snap shots of the cash withdrawal which was done on July 31, 2007.

                        We regret he inconvenience caused to you.

                        For any further clarification, please contact us using the "Email Us" option on our website, www.icicibank.com.

                        Sincerely,

                        Kiran Kumar
                        Customer Service Manager
                        ICICI Bank Limited

                        If your contact details have changed, important letters, e-mails and other communication may never reach you. The easiest way to remain connected is by updating your contact details in our records. To do this, please download the Address Change form from our website http://www.icicibank.com/pfsuser/webnews/products11.htm, fill it and drop it at any ICICI Bank/ATM drop box.

                        CONFIDENTIALITY INFORMATION AND DISCLAIMER

                        This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.

                        -----Original Message-----
                        From: vivek sharma ([protected]@yahoo.com)
                        Date: Saturday, December 15, 2007 01:42 PM
                        To: ICICI Bank Customer Care (customer.[protected]@icicibank.com)
                        Subject: RE: SR46668129

                        Dear All,
                        i have got this mail for the third time and from the third person. i donno how u people are taking care of such a big business when u cannot sought out two small issue. Let me be clear that i was waiting for these two matters to sought out and u took 4 months in that... and u people are putting interest on my amount since than but let me be very clear i am not going to bare that interest amount and in case i am not satisfied wid ur feedback, i will not make any payment and will go for a legal proceeding for whatever mental harassments i am suffering because of you people.

                        Thanks,
                        Vivek Sharma
                        [protected]

                        ICICI Bank Customer Care <customer.[protected]@icicibank.com> wrote:

                        Dear Mr. Sharma,

                        At the outset, we are extremely sorry for the delay in responding to your e-mail. We request your co-operation.

                        We are looking into your query on priority. We request you to give us 3 days to respond to your query.

                        For any further clarification, please contact us using the "Email Us" option on our website, www.icicibank.com.

                        Sincerely,

                        Kiran Kumar
                        Customer Service Manager
                        ICICI Bank Limited

                        If your contact details have changed, important letters, e-mails and other communication may never reach you. The easiest way to remain connected is by updating your contact details in our records. To do this, please download the Address Change form from our website http://www.icicibank.com/pfsuser/webnews/products11.htm, fill it and drop it at any ICICI Bank/ATM drop box.

                        CONFIDENTIALITY INFORMATION AND DISCLAIMER

                        This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.


                        -----Original Message-----
                        From: vivek sharma ([protected]@yahoo.com)
                        Date: Tuesday, December 04, 2007 07:42 PM
                        To: ICICI Bank Customer Care (customer.[protected]@icicibank.com)
                        Subject: RE: SR46668129

                        Dear Umesh
                        Its really nice to see ur reply. as u told me that u will revert me back in 5 days but in that case u my due date will pass and u will put interest on my amount for one more month as ur bank is doing since last 4 months but incase if my issue gets settle down i will make a payment ASAP. and i would request you to takecare of one more transaction of Petrol Filling Rs. 1230 Ref no. SR30728240 Date-15/07/07 and amount of interest on both the transactions. I would be very Happy i[censored] can get this issue resolved ASAP. and i want to continue using ur credit card if these matters gets resolved.

                        Thanks & Regards
                        Vivek Sharma
                        [protected]

                        ICICI Bank Customer Care <customer.[protected]@icicibank.com> wrote:

                        Dear Mr. Sharma,

                        We have initiated Service Reference SR46935398 against your complaint.

                        We request you to provide us 5-days to revert with the status of the process.

                        Sincerely,

                        Umesh. B
                        Customer Service Officer
                        ICICI Bank Limited

                        If your contact details have changed, important letters, e-mails and other communication may never reach you. The easiest way to remain connected is by updating your contact details in our records. To do this, please download the Address Change form from our website http://www.icicibank.com/pfsuser/webnews/products11.htm, fill it and drop it at any ICICI Bank/ATM drop box.

                        CONFIDENTIALITY INFORMATION AND DISCLAIMER

                        This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender.

                        You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects.


                        -----Original Message-----
                        From: vivek sharma ([protected]@yahoo.com)
                        Date: Monday, December 03, 2007 06:49 PM
                        To: ICICI Bank Customer Care (customer.[protected]@ICICIBANK.COM)
                        Subject: Re: SR46668129

                        Dear Gouri,
                        Thanks a lot for sending me this information but i asked ur manager to send me the snap shot for the person who has withdrawn the monay, and i hope u can do that since u have a an arrangement of cam at ur AMTs, kindy take the necessary action ASAP, so that in case if that is really been done i can make ur payment before my due date.
                        Thanks & Regards,
                        Vivek Sharma
                        [protected]

                        Dear Customer,

                        According to the service request SR 46668129 we have attached the following documents as a proof of cash despence at the ATM machine.

                        Sincerely,

                        Gouri Gumma
                        Customer Service Officer
                        ICICI Bank Limited

                        If you have changed your mailing address or your telephone number(s), please obtain the Address Change Request Form from our web site http://www.icicibank.com/pfsuser/channels/anywhere.htm or from any ICICI Bank branch or ATM.
                        Instantly generate your credit card PIN and get your Internet Banking user ID on the phone by calling our 24-hour Customer Care. To know more about our online services, please visit www.icicibank.com.

                        icici bank big bazar credit card — missing of card

                        Dear sir,

                        My icici bank big bazar credit card No. [protected] is missing.
                        please block the card as early as possible

                        yours faithfully

                        Amruta Paripoorna
                        [protected]

                        ICICI Bank — Cheating of Fraud transaction by ICICI

                        Dear Customer Care,

                        I have visited bangalore on[protected]. i had tried for purchase of 600/- at a shop. The merchant tried the card for three times and siad that there is problem with the machine, was unable to get the transaction complete. So i have paid the require CASH for him , purchased the metrial. However it seems Rs 1650 has been deducted from my credit card account by the merchant on the same day.

                        DETAILS ARE AS BELOW:
                        Creidt Card No [protected]
                        Date of wrong transaction:[protected]
                        Transaction Ref: 05122600284000154355313
                        MERCHANT: SRI MANJUNATH WINE CE
                        AMOUNT: Rs 1650/-

                        On the basis of my complaint ICICI Registered SR[protected] to retrieve the charge slip for the transaction of Rs.1650.00 of October 10, 2010 towards SRI MANJUNATHA WINE . Said they would complete the process by March-2-2011. However NO RESPONSE FROM THEM till i reminded them 15 March 11, Now agian he customer care sending mails asking for unnecessary mails and harrassing me like anything, since the fraud happened on 10-oct-2011, almost 6 months passed, they are relaxed and not able to solve my GENUINE PROBLEM and supporting the merchant (may be some commission worked our between them). This is very SAD from bank like ICICI.

                        Venkat ([protected]@gmail.com )
                        Hi,

                        We are sorry to hear about your experience.We have made note of your email id.We'll contact you and work to address your issue at the earliest.

                        Regards,
                        ICICI Bank Customer Service Team.
                        ADVERTISEMENT
                        Complaint comments  Add a comment

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          ADVERTISEMENT

                          [Resolved]

                           jagdish narain chaturvedi
                          sir,i jagdish narain chaturvedi is holder of credit card no.[protected] of icici bank which is blocked at present.on complaint to banking ombudsman regarding icici lombard policy.i received a letter from your office on october24,2007 stating that money will be credited to my credit card account and is cradited also but i am not able draw the amount as card blocked.so many time i approched mr pankaj arora service manager creditcard at Kanpur but he could not help me.now full refund should be made along with the late payment and interest @ which icicibank takes from costomers. Thanking you
                          Complaint marked as Resolved Aug 13, 2020
                          I have been cheated by ICICI Bank representative Mr. Jaspal Singh, (Mobile No.[protected]). He collected Rs.2, 500/- with me and not issued Receipt aainst to me far. He has also not deposited the money in bank. This complaint has been told to ICICI bank so many time but no help has been given by the bank.



                          ( Praveen Kumar Srivastava )
                          Dated: 04.08.2009 CC No.[protected]
                          Complaint comments  Add a comment

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            ADVERTISEMENT

                            ICICI Bank Credit Card — Credit card false alerts of bills [Resolved]

                             Sonali Patwardhan
                            On 10th Jan 2008 I got SMS alert telling me that there was a credit card transaction on my card worth Rs. 2198/-. Since I...
                            ADVERTISEMENT

                            [Resolved]

                             Adarsh KP
                            I made a outward remittance to Barclays Bank account in UK of amount of Rs. 1,50,000 on last monday (Feb 04). They said amount will reach the beneficiary within 3 working days. But it has not reached yet. Today is the 6th working day. They even cant track the status of the transaction. I have registered the complaint both through website and branch, but none of them contacting me and giving a status. It is something very urgent , my life matter.
                            Complaint marked as Resolved Aug 13, 2020
                            dear sir

                            the amount was debited from my account INR 970.44 ( transaction id 74247280192820121284959) with out my permission and knowledge

                            what can i do to stop the thing and did not happen the next time
                            Dear Sir/ Madam,
                            One of our Client in UK have made a money transfer on 5.4.2013 for Rs.65, 000/- (GBP 802.57) through Barclays Bank-UK (On line Transfer) to India to my ICICI account having with Bye pass Road Branch-Madura-625010.The amount not yet credited in my account so far (12 days passed)please guide to whom I have to contact in India. Local ICICI says, if the amount was transferd in foreign currency within 3 days amount will be credited. But the amount was from there to credit here in INR.How many days will take or to whom we have to contact for the necessary credit.
                            Regards.
                            Mohamed
                            Hey ICICI bank, all o[censored]s here experiencing the same issue and no one from you can even help us to know the status of a certain transactions. Please see below the SR number:

                            1. SERVICE REQUEST PROCESSED: SRUQ3124871 - this was forwarded to me by my client from ICICI bank the first day they made the transaction. See the email details below the date is February 13, 2014:

                            Dear Customer,

                            Your request is registered on 13/02/2014. It will be processed in 1 working days from request date.
                            This is an auto generated mail. Please do not reply to the same.

                            Regards,
                            Customer Service Team.
                            ICICI Bank Limited.

                            2. Status of your SR[protected] - this was the second email forwarded by my client to me from ICICI bank. See also the email details below date February 14, 2014:

                            Dear Customer, Your request is registered on 13/02/2014 and has been successfully processed for $375 USD.

                            Hide message history

                            This is an auto generated mail. Please do not reply to the same.

                            Regards,
                            Customer Service Team.
                            ICICI Bank Limited.

                            Now I only need to know the status of the outward remittance because this is the first time that the transaction has been delayed.

                            We are all looking forward to receive your immediate response.
                            Hi (Troy Synergy),

                            We are unable to track the service request, as the number provided by you is incorrect. Please write to [protected]@icicibank.com with your contact details. Refer '46718421' in subject line. Alternatively, you may contact our customer care at [protected] for assistance.

                            Regards,
                            ICICI Bank Customer Service Team.
                            ADVERTISEMENT
                            Complaint comments  Add a comment

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              ADVERTISEMENT

                              Featured Complaints

                              ADVERTISEMENT