ICICI Bank Complaints & Reviews

We have given a cheque for rs 1, 09, 900/= which is to be transferred to two different accounts namely
P. v. gomathinayagam - rs 75000/= and r. srinivasa rao - 34900/=.

But it was transferred as follows.
P. v. gomathinayagam - rs 1, 09, 900/= and r. srinivasa rao - 34, 900/= and the excess money was transferred from our account.

This great achievement was done in your alwarpet branch, chennai - 18.

All the details are attached.

When we spoke to your branch team they feel this is not at all a serious mistake.

Please investigate and revert to us. we will be forced to take to the consumer forum if there is any delay in responding from your side.

First all of icici sends me wrong message with incorrect total over due amount and send the executive to collect cash from my home.

After complaining to the customer care they send me a correct sms and total overdue amount (difference was almost 10k... how cheat is that???)

Then since i dint have enough cash i paid only partial amount and the executive took the cash without even agreeing to give me any confirmation. after a lot of request he agreed to give my he payment slip which is still with me.

The following month i get the same sms with the same over due amount which i got earlier before making the payment. the executive arrives at my place and i asked him for an update on the partial amount paid last month.

He said "wo chota amount ka koi value nahi hai sir, aap pura bharoge toh hum update karte hai"

Dear icici do u mean that the partial amount paid by me has been gulped down by your company??

Moreover when i called the care number they said that i have taken a loan from them and we have adjusted the partial amount over there without my confirmation.

How disgusting is that?? the whole loan thing was never bought into my notice for one year and now they say that i have a loan.

I have not received any update on my complaint nor any statement of my credit card nor the so called loan that i took without my own knowledge"

Icici is just playing games and looting customers and trust me there is no clarity at all give to the customers.

You should go for other credit servicing companies like bajaj, aeon, hdfc state bank who have better and manner full field executives and also give a fine clarity to their customers.

I hope some one is awake at icici and addresses this complaint.

A seriously dis satisfied customer

Dear sir/madam,

After several discussion mentioned here under with bank executive, i opted to transfer my loan from bajaj finserv to icici bank by keeping mind some of the points.

Loan account no. : - lpabd[protected]
1) no foreclosure charges
2) low interest rates
3) a good relationship track record
4) long term association expected for further loans requirement i. e. home loan and vehicle loan

But, sorry to say that, many of the points are not as per mutual agreement which were discussed earlier with your executive.
1) foreclosure charges should be zero as agreed upon but got welcome letter with 5% charges
2) existing loan with current nbfc i. e. bajaj finserv should be paid by you but they didn't paid it and i got welcome letter of sanction.

Please call to undersigned as i am expecting some good words from your end which better serve the issues raised by me.

I still not paid up to my existing loan with bajaj and your response will pave way ahead.

Again sorry to say, but when i called executive, he is not responding,

Waiting for your favorable reply.

Regards,
Yatin patel
[protected] / [protected]

My name is gautam kumar and i have a salary account with icici bank since 2009.

Today, i was transferring amount of 30, 0000 to a non-icici beneficiary using imps. During online fund transfer from icici bank, it asks for some digit to enter from debit card grid value for authentication. I entered the digit but it gave me an error saying that entered value is not correct and ask me to enter the value again. Second time, grid value was accepted and automatically navigated to next page where it shows that transaction is successful.

But i was shocked when i checked the sms in my mobile, icici bank marked 2 successful transactions and deducted my 60, 000 rupees (30, 000+30, 000). They marked grid value error also as successful transactions and deducted the amount. This shows clearly a bug in your transaction systems. Both transactions happened within fraction of seconds.

I talked to customer care executive (Bala krishna). He accepted that it was fault from icici bank's system but he can not do anything since transaction status shows successful. I will have to talk to beneficiary personally and request him to transfer back. Why? Why should i do that???.

It happened due to the technical bug with your system. Why should i talk to beneficiary. What if he denies to accept the request. What if, i had transfered this account to any vendor like airtel, university. Or passport payment etc. Who is going to give me the contact for their finance department.??

Does it mean that icici bank doesn’t guarantee for your online transactions?

I requested bala krishna to connect with manager and he connected with his manager (Naresh kumar). I got the same lecture from naresh also.

He is asking me for screenshots. So basically, while using icici services, customer should take screenshot for each and everything steps. Because you don’t have a reliable logging on your servers where errors are also logged as successful.

When i asked for conversation id, mr, naresh said that there is no conversation id for this call. He gave me conversation id only when i forced him multiple times

Icici number i called: [protected]

Id for conversation with bala krishna: sr[protected]

Id for conversation with naresh kumar: sr-[protected]

Can you please help with alternate way/legal process to get my money back.???

This is a formal complaint letter for the bad services provided by a particular branch in kolkata. icici bank salt lake sector v.
My son school is dps ruby park kolkata. all branches are supposed to take the school fees. but this branch always gives misleading info and never takes the fees. this is going on for last march 2016.
My cust id is[protected]. i have a savings account in this bank also.
Please do the needful.
Pallab gayen

Dear sir,
I would to inform you that i have bought a two wheeler loan from icici bank, vide loan account no. Laptop [protected] and i have closed the loan on 2009 till date i have not received any letter or noc from your side. And also i have given a letter to icici bank, kakinada branch and there is no response from their end.

I request you to kindly look in to this matter and advice the bank to send the noc to me

Name : chanuboina yasudasu

Mobile :[protected]

Two wheeler no. Ap05 be 8517

Hi m seeing my Account its salary account,
some amount Rs. 575 got deducted and details is 02221113 DP CHGS TILL MAY-16. i checked on website many complain already registed for this fraud...
As this is my salary Account when i opend they by default open demat account and when i called customercare that time they told its free of cost... now they deducted 575 rs from my Account... when i called customer care now they cut my call.

Subject: Refund My Extra amount Rs. Rs.17998/- & activate credit card or refund my saving account Balance Rs, 39, 000/- something
Myself Md.Salauddin & ICICI Credit card number [protected], totally Dues amount of credit card according to YOUR FINAL STATEMENT ICICI Rs.54362.15 Rupees Only...
Attached final statement of credit card...plz check carefully.
My financial status is zero & Critical position. So not pay credit card payment. Then my Saving account number is lein by icici bank/credit card department...Then after try for settlement of credit card payment. I try through mail 4 to 5 time but not any response, then after try 7 to 12 times call customer care for request for settlement. Then provide a contact number of settlement & collection department ...call & Settle, Settlement Amount of Credit Card Rs.33, 320/-, Then request our friend Mr. Madan kumar for pay settlement amount Rs.33, 320/-. My friend Madan kumar Paid Settlement Amount through Cheque no. 434611, dated 29/04/2016 Rs.33, 320/-
Payment Details: My saving Account Rs.39, 000 somthing Approx + Cheque Amount Rs.33, 320/-
Total Rs. 72, 320/-
According to your final statement Rs.54, 362.15 Rupees
My Balance Amount Rs.72,[protected]=17, 958/- Rupees

I am holding a salary account, i just want to open current account for this account. i have provided all the necessary document one month back, and i have again submitted another copy of the documents one week back. as the person said he has to activate and handle the account to me by yesterday, till now it did not happen and he is not answering my call. this is really very irresponsible behaviour from this bank.
The person name is santhosh,
He works at wipro technologies for opening salary account for employees,
His phone number is [protected].
I need you to take immediate action in this issue.

ICICI Executive (Shalini) is calling for CC and asking for documents and after getting all documents, no message no call no verification.

This is the fifth time i have given my documents for ICICI CC and same happened, no message from ICICI yet and no processing of aplication and even not able to fetch the status online with the Application number they have given.

ICICI is misusing the documents for illegal purposes, never ever give documents to ICICI for CC and request you to return all my documents.

This is requested to you that my saving account[protected] is freeze since 7 july 16 without ant intimation to me.
On 11 july 16 i personally visited icici sadar bazar delhi cantt branch and submitted copy of pan card and driving licence

But inspite of repeated reminders account is still freeze without any reason and information to me.

Kindly look into it.

I have received call from [protected] and she said you are getting cashback on reward points of your card. She asked me to share card details and did transaction of 3000 rs from my account.

Transaction details : 1 11/07/2016 vin/www. Oxigenw/[protected]/0 dr. 3, 000.00

Sr raised with bank : sr[protected]

I have immediately call icici customer care when within 30 minutes. Customer care executive said bank come to know this is fraud transaction and your card is blocked.

I have checked on consumer complaints site this has been happening since december. Bank come to know after money got debited why bank did not understand before transaction. If complaints have registered for this site in december then why bank has not yet taken serious action for transactions from this site.

I would be closing my account from icici bank immediately to avoid further such transactions if bank will not take any action

Dear sir/madam,

After several discussion mentioned here under with bank executive, i opted to transfer my loan from bajaj finserv to icici bank by keeping mind some of the points.

1) no foreclosure charges
2) low interest rates
3) a good relationship track record
4) long term association expected for further loans requirement i. E. Home loan and vehicle loan

But, sorry to say that, many of the points are not as per mutual agreement which were discussed earlier with your executive.
1) foreclosure charges should be zero as agreed upon but got welcome letter with 5% charges
2) existing loan with current nbfc i. E. Bajaj finserv should be paid by you buy only cheque given to me and i myself needs to process further which addds harassment and cost us time and money as well.

Please call to undersigned as i am expecting some good words from your end which better serve the issues raised by me.

I still not paid up to my existing loan with bajaj and your response will pave way ahead.

Again sorry to say, but when i called executive, he is not responding,

Waiting for your favorable reply.

Regards,
Yatin patel
[protected] / [protected]

I want to know the rbi rule of rounding off related to nre fd interest for indian banks.
When we make a nre fd, icici bank shows in their website (Under deposits- view statement) the list of the date of payment of interest for the duration of the fd, and the corresponding amount of interest. The amount they show in their website is always rounded off to the nearest rupee. The interest amounts displayed are always the same for all the dates. I never asked them to do the rounding off, they did it themselves.
Icici bank shows in their website nre fd interest rounded off to nearest rupee, but after some time they are taking back the money that they paid extra due to rounding off.
Eg if the calculated interest is rs1000.50, they show rs1001.00 in the website. They pay 1001.00 four times, then deduct 0.5x4 =rs. 2. Thus for the fifth interest they pay (1001-2) = rs 999. However they display in their website that they will pay 1001, but they actually pay 999. They say that this is the rule. I want to know if this is really the rule.
I went up to 4th level complaint. Every time they said that what they did is correct. I asked them to pay 1000.50 every time and update the website also accordingly. They are not doing that. This is why i need to know the rbi rule related to rounding off of interest and what they are doing is really legal.

I received icici gift card and it show expiry date of 06/16.what should I do to extend validity of card or getting a new card issued to me?
Card no [protected].
i cant seem to connect to the customer c are number in kerala.
dr shaan r
[protected]
[protected]@yahoo.com

Hello sir,
Myself account holder of m/s icici bank ltd jodhpur branch pl no 10, 11 refugee colony ( sindhi colony ) jodhpur -342003, a/c no[protected].

from my account debit card transaction has made on dated 11 july2016 .which was totally fake/rubbish on 11july2016
The transaction has made 6 time in a day on 11/7 2016 ( future transaction date ) .the amount debit from account rs 9900
To (vin/one 97 c), rs 9900 to (iin /paytm m), rs 4800 to (vin/sbi bud), rs 2000 to (iin/icici p), rs 4700 to iin/mobikwi & rs 4000 to iin mobikwi .( all the transction has made in morning 05:20 to 05:22) now the balance is rs 378 . now funny situation has created that the transaction shown in mini statement of above are different from the notification received in the assigned mobile message mo no([protected]) which are as cited below:-
1. rs 9900 on 11 july info.iin*paytm mobil net balance after transction- rs 15, 878.01
2. rs 4700 on 11 july info .iin*mobilkwik net balance after trancstion- rs 4378.01
3. rs 4000 on 11 july info. iin *mobilwik net balance after transction rs 378.
4 rs 9900 on 11 july info iin vin* one97 commun net balance after transction rs 25778.01
5 rs 4800 on 11july info vin*sbi buddy.b net avaliable balance after transction rs 11078.01

From the mini statement is showing net balance rs 378 and net balance shown by the mobile notification rs 11078.01

How it could be possible that the transcation is decrease from higher side to rs 378 and again the transaction made from minimum amount without credit the account with 5 digit amount.
I have attached the snap shot of mini statement for your reference and necessary action and protect the customer to clear the illusion of fake transaction .
Myself is suffering from loss of rs 35300 from account and iam totally helpless .

Myself is stuck up and suffered from the mental harassment and not able fullfill and feed basic needs of my family and borrow the money rs 15000 from colleague to fed my stuff.

Address:-
Mayank mathur, plot no19, shakti clony street no-2, ratanada jodhpur -342001
Tele phone- [protected], [protected]

Thanks & regards,
Mayank mathur

We bought one icici "money multiplier bond-0898-mmb - three" in 1998 whose face value was 4k. It's redemption date is[protected] given on certificate now what is status and i want to know the present vaule of these. As i heard that these are redeemed so please up date
Whom we need to contact for redemption
Bond details:

Name of the bondholder : niharika koushik
No. Of bonds : one
Bondholder no. 4262-799
Distinctive no. :[protected]
Certificate no : 8020


Contact details :

Email : [protected]@yahoo.com
Phone : [protected]

Dear sir/madam,

This is with reference to neft transaction made on 04th (monday) july 2016 for the amount of 1500 which is yet to be credited to the beneficiary.
But the amount was not credited to beneficiary account.
This is my first transaction.
Kindly please check the amount and refund to my account.
Kindly let me know the utr (unique transaction reference) no. to probe from beneficiary end.

Also, kindly let me know the transaction status from icici end.
Transaction description: bil/[protected]/ rbi-neft/[protected]

Transaction number :[protected]

Account name: rajesh. s
Account number :[protected]


Beneficiary name : rajesh. s
Beneficiary account number : [protected] (state bank of india)


Awaiting an update on this as early as possible.


Regards,
Rajesh. s

Sir i wish to take rs.12500/- on my icici bank atm solapur. i have used 3 times other bank atms and 3 times my own bank (icici) atms before this transaction of this month. i went to icici bank atm solapur navi peth, first i tried to take total amount of rs. 12500/- on 29.06.16 at icici bank atm where hold my account. first time they displayed only 100/- rupees note so i took only 3500/- first and then went to other icici bank atm near mahanagarpalika solapur, there i enter the remaining amount 9000/- there also they displayed only 100/- notes, so if i want to go another icici bank atm it needs another 30 minutes to reach. so i took 3 times to withdraw 12500/- amount. i hope this bank is intentionally keeping rs. 100/- at the month end and also month beginning so that everyone must use atm more than 5 times for a small amount to charge poor people. it is requested to take necessary action in this regard sir and also instruct the bank authorities to keep sufficient amount of rs. 1000/- and rs. 500/- notes always in atms. sir, i used to take from sbi atms there they don't do like this. they always keeps all denominations for the users. kindly take necessary action in this regard sir.

I am using ICICI card,
In June-16 my oustanding amount was Rs. 17700 & i made payment of Rs. 17500 & on that less payment of Rs. 200 bank has charged an interest amount of Rs. 821.
I am using other bank credit card also & they dont levy that much of interest of minimum less payment.
Policies & procedures are same for all the bank. After that ICICI bank charges interest but other banks do not charge amount like this.
ICICI bank do not have any reversal policy like other bank have.

So please resolve this issue i[censored] can.