ICICI Bank Complaints & Reviews

Dear Sir,

I have made a trandsaction of Rs. 2000 from the ATM of Allahabad Bank in sector 34-A, Chandigarh, located on ground floor, front of Allahabad Bank. I have made the transaction in th evening around 5 o'clock, but I haven't received that amount from the ATM also no receipt, no sms, no email of that transaction. I have complained regardingthis to ICICI bank but they are saying that the transaction is successfull. I have made lots of efforts but not get my money.

I applied for personal loan loan from icicibank and on 16th july, 2016,, i got a call from them that my loan will be disbursed by that day evening. the status of my loan in iloan app was showing under disbursement process. but it wasn't disbursed till 18th evening. on 19th july, i called customer care and they told me additional documents are required and i should ask sales representative which documents are needed. meanwhile, the status of my loan changed to under process in iloans app. i talked to sales representative and he told me no additional documents are needed and my loan is approved.

Someone kindly tell me when will my loan get disbursed and what additional documents are needed, if any.


My application id is[protected].
Kindly let me know the status at the earliest as it is urgent.

Im unable to unblock my icici card and make online purchases. The customer care doesnt respond. Went to bank and they said google it. Really? This is why we have customer care. Then im going mad online and getting no solution. This all for forgetting one 3d secure pin. I dont know how you guys can have no remedy for anything and in such a time even start suggesting your plans and policies.

This is my second post for the same complaint, as i havent received any resolution nor any reply from icici bank,

Hello,

Myself pratik tarpara, i am a corporate as well as personal banking customer of icici bank since past three years. On analysing my saving account statements i found that the bank has charged me a total of inr 10, 800/- as mab charges. This is ridiculous. And the best part is i have never been notified about the monthly deductions via sms or e-mail so i never get to know the charges, the charges were different each month ranging from 18/- to 515/- and totalling to 10800/-,

On speaking to my friends about this charges, they told their bank reverses them... With the hope of reversal, i went to my branch, the executive was very rude to me, she was like dont u understand that you have to maintain minimum balance of 10, 000. I told her sometimes it is not possible to maintain and i do have regular deposits and withdrawal.. She was not ready to listen to me. I even told her that other banks do reverse the charges, she tells lets other banks do, icici do not reverse.. I lost all the hopes and completely dissatisfied with the customer support. Lastly, i told the mam that i want to close the account. Without even a second thought, she told me to fill the closure form and close the account... This kind of services you giving your customers? Is everything about profitability? Worst banking service i ever saw...

As a last try, i called up icici customer care, about lodging a complain regarding mab charges, the executive told me that you can go to branch and they will reverse it for you, i asked her two times, will they surely reverse? She replied yes..

Now i dont have guts to fight with the branch again...

Name: pratik tarpara
Contact: [protected]
Bank: icici bank
Branch: borivali-west, mumbai-400092
Account: savings
Acc no:[protected]

I have made a transaction via. icici bank atm using icici bank debit card. money got deducted from my account but i didn't receive the money from the atm. when i raised a complaint against this icici bank told me that money cannot be reversed as it is already paid as per records. when i requested for video footage in the nearest branch, it have been 3 days for video footage request but no solution. its really a harassment.

Hi i am raviteja tirumalla

I haven't subscribed never to my money service but still annual fee for - jul16-jun 345.00 rupees got deducted without any prior notice and any number of calls to customer care didn't help. Most annoyingly i can't even find 'unsubscribe' in the my money console. I really got pissed off.

Please unsubscribe me from my money service and pay me back my money.

Details: 15/07/2016 bil/[protected]/mm annual fee jul16-jun — raviteja tirumalla

Account details

Ccount number[protected]
Name raviteja tirumalla
Ifsc code icic0001120
Branch kavuri hills, hyderabad

Dear sir,
Last night i lodged a complaint in your sight for levying late fee charges and interest in my payment due in july 2016. Immediately after lodging complaint i have been receiving phone calls asking for details informing me that they will resolve the complaint. To day (19.7.2016) by 4.07 pm a phone call came from the number [protected] asking me the details of the complaint. Assuring me to reverse the excess charged in my credit card account they have asked me the otp which has come in my mobile. When i informed them that icici bank has advised me not to reveal the otp to any one, they asked me not to inform orally, they asked me to key in the figures when the systems ask for it. Assuming it is a genuine transaction i have keyed in the otp. But then it is for a transaction of rs. 10000 at paytm. This transaction was not put through in my account. A few mts later they informed me that the reversing was not successful and asked me to wait for a similar transaction. By 4.21 pm i received a message that a transaction of rs.4999 was made to one97 communica. I have neither received a message that"you have initiated a transaction of rs. 4999/..." nor any otp came for this transaction. I don't know how the culprits could able to put through this transaction without otp. Immediately i informed the customer care to block my card bearing no [protected]. Please arrange to look into the complaint and advise me the outcome

Yours
Sundaravadhanam

Dear sir

I am mr. Rakesh kumar got cheated by icici bank customer care.

Sir i paid rs. 637/- against examination fees to upsessb through icici net banking. The transaction failed, but money got deducted from my respective account (27 june 2016). But when i checked at upsessb site money did not get deposited (29 june 2016), hence i called icici customer care and register the compliant (29 june 2016). On the consecutive day (30 june 2016) i received call from icici customer care (Mobile no. [protected]), who gave reference about my complaint and ask me about transaction. After call, immediately i received message from the bank that rs.13, 826/- got deducted from my account against two successive transactions (Rs. 8990/- and rs. 4836/-), bank statement and e-mail related to the transactions are attached.

I will be very thankful if you take prompt action against the bank

Thanks

Rakesh kumar

Name - rakesh kumar
Account number[protected]
Bank - icici, (Ifsc - icic0000718)
Mob [protected]

Respected sir,

Despite of our several instructions given to icici, till bills for using credit cards are coming to us while long before we informed to discontinue the service of bill's utility pay. Due to your non compliance you are enforcing us to pay heavy penalty for non-payments of the bills.

I have asked for the call back for the cancel of the credit card num [protected]

Dear sir,
I am holding icici credit card for the past 15 years. My credit card no. Is [protected] (Earlier one is [protected]) i have been regularly paying my credit card dues every month without penalty. Last month i made mistake in my payment cheque (Erroneously entered the year as 2015) and the cheque was returned on 23.6.2014. Immediately on the same day i deposited a revised cheque which was cleared on 27.6.2014. I am surprised to note that i have been charged with a late fee charge of rs.600 and an interest of rs.1069.11. Having made the payment within the permitted time limit of 23rd i may be waived of the above charges. If you look into my past history for 15 years i never delayed payments in the past and paid any penalty or interest. Kindly arrange to advise me action taken to enable me to make payment for the current month.
My e-mail id is [protected]@yahoo.Co.In and my mobile is [protected] (Registered for my credit card).

Thanking you,

Yours faithfully
Sundaravadhanam p r

I am gayathri boddu. My cc no is 5241xxxx xxxx 5004.

Jan mnth mda (Minimum due amt) is 10, 910.00, tad (Total amt due) is 14, 045.07, and amt paid is 14, 000.00 (Rs.45.07 < 50, so omitted 45.07)
Feb mnth mda is 670, tad is 722.39, and amt paid is 700.00 (Rs.22.39 < 50, so omitted 22.39)
Mar mnth mda is 670, tad is 698.69, and amt paid is 700.00 (Rs.98.69 nearly 100, so paid upto 700)
Apr mnth mda is 670, tad is 673.94 and amt paid is 700.00 (Rs.73.94 near to 100, so paid upto 700)
May mnth mda is 640, tad is 648.13 and amt paid is 700.00 (Rs.48.13 near to 50, generally will pay 50, but paid 100)
Jun mnth mda is 620, tad is 621.23 and amt paid is 600 (Rs.21.23 < 50, so omitted 21.23 - charged)

If i had paid the rs.600 amt, am i not in a position to pay that remaining rs.21 also. I thought the credit card amt is far below rs.50, so omitted mistakenly.

Remaining all other mnths pymnts i have paid fully, but for jun mnth amt only i didn't notice the mda properly and paid 600.
For just not paying 20, charging rs. 575 (Late pymt fee 500 + srvc tax 75) is not at all good and that too for whom who pays the cc bills regularly and on time. I kindly request the amt to be reversed.

Also i do not even get the mini statement on my mobile even though my mobile no is registered. I just get the reminder that i need to pay the amt, but amt will not be mentioned in the msg. Icici bank is looting from their customers in these forms.

Icici bank is looting from their customers in these forms. With all these looting money (Late payments, service charges, etc), their md's, ceo's, vp's, & president's salaries are covered if considered from worldwide.

Recently one incident happened to my husband's icici savings account, his one friend has deposited amts of 50000, and his another friend had deposited 185000 four times and my husband did not know the rule about 4 times deposit in one mnth. Later when he checked the online mini statement, there was 484 charged for the 5th deposit. He did not expect the second friend will deposit the amts in parts, which is not at all a mistake from my side. At least bank officials should have said that there are already four deposits happened in this mnth and this deposit will be chargeable.

Given the space constraint, i'm not able to write all things here.

Dear sir/madam,


We have given to sanap & associates llp (llp no - aag-6746) current account opening to icici bank, borivali east branch in second week of june, 2016 with all required compliance of documents for account opening as per your bank norms & also under rbi compliance norms. i have received the feedback from rajni dubey madam that your account opening has rejected the branch manager due to lesser amount of cheque given by you (rs.25000). i personally visited to borivali branch so many times & branch manager waz always stays out for the meeting. the branch manager mr. siddesh hardiker met me in the branch on 8th august & request to give the cheque of rs.50000 & will open your current account in one days. since then i'm waiting for our firm account open in your borivali branch.


I have open my icici saving account in 2006 when your borivali branch has open since i have maintained the same till today’s date. (saving account no[protected]. i took rs.5 lakhs car loan for mahindra kuv100. & paying all the instalment within time to time. my car loan no is lamum[protected].
I do have credit card of your bank too. i'am not defaulter or no single cheque bounce in any of my any of account till now.


Since i have given submit the all documents to account opening to your icici bank, we're continuously taking the feedback to your sales officer & branch and they're promising me that your account has already open & will provide you the account no soon only. mean while i have open the account of my foundation & private limited company in two different bank in one week.

Aseem medical education foundation - kotak mahindra borivali west branch.
Shub-sandesh infrastructure & realty developer private limited - cosmos bank.


Kindly answer me the few questions here.

1) if your bank had not open the current account the why would you continuously give me the feedback to opening account??

2) i'm giving the rs.25000 cheque to you after seen the june month account opening notification to your bank the why you've the taken the rs.50000 cheque & keep holding the my account such long time???

3) if you have given us the idea about the overall the harassment your bank is going to do in the process of account opening the i would have prefer another option?

4) who is responsible for the opportunity cost & time loss etc?

5) the minimum balance is rs.10000 the why would keep holding the account till you’re not receiving big amount?

6) if you’re not interested to open the account or taking such long time then don’t take our documents at first stage only? (will open our account in some another bank account)

7) who is responsible for the continuous is lying?? bank or bank’s executive?


If i have not received the proper treatment being the consumer then i'll proceed the complaints “the state consumer forum” or report to rbi under “the banking ombudsmen scheme act, 2006”.


Thanks & regards
Nishant sanaap
+91 [protected]

For sanap & associates llp.
Office: 202, building no-86,
2nd floor, shree krishna nager,
Borivali, national park
Mumbai-400 066 india.
Mobile no. +91 [protected]
Delhi | indore | mumbai | thane

On 16th july i got a call for new icici bank credit card on my mobile number [protected], i checked my records and i already have an icici bank credit card of hp coral, which is lifetime free and good for me,
Please dont send the new card as it is with annual charges fee and i was telling the same to your customer care and they were telling me all offers which are not of my interest and the present running card is in good work, the additional new card if sent will be rejected. from 16th july when i call the same customer care donot reply at all and hence this complain.

I checked my records and i already have an icici bank credit card of hp coral, which is lifetime free and good for me,

I dont want the new credit card as phoned to me on 16ht july on my phone [protected]... by your customer care.

Again it is requested that, please dont send the new card as it is with annual charges fee and i was telling the same to your customer care and they were telling me all offers which are not of my interest and the present running card is in good work, the additional new card if sent will be rejected. from 16th july when i call the same customer care donot reply at all and hence this complain.

Hi,

I am having bank account in icici r. N. Mukherjee road, kolkata branch from last 7 years and my account no. Is[protected]
My contact number is : [protected]

I was just checking my bank statement and got the shock because my account has been debited by smab chgs apr16+s tax67.50 totalling 517.50

I don't have any mail informing about this mab charges. I have no information from icici. No call, no mail and no msg. Now that i
Understand that icici bank has not informed me about change of balance system and if charges deducted are not credited back to my account then i will be left with no other option but to take this matter to higher authorities and banking ombudsman as this is clear violation of rule 8 (1) (K) i. E. "levying of charges without adequate prior notice to the customer" of the banking ombudsman scheme 2006.

Thanks & regards

Kuntal dey

Kindly look into this as i transfrd 10, 000 rs to icici bank through my other bank account to open an account in your bank to get instant account no.Instead of getting account number the page showes me "your request cannot be proceed now please try later" the amount was already deducted from my other account. One person from your bank his name is vineet jain (Prashant vihar branch) confirm there is no transaction from my side has been done.

Transfered amount to get instant acc no. 10000 rs

Date of transfer 6 july 2016 around 5 pm

Sbi bank confirmed me that transaction was successful and processed

Transaction id : ig0chijkm0

Mobile no. [protected]

Mudit bahuguna

It is observed the above said account is still freezed. Hence I can't with draw money using ATM card or by cheque.Repeated complaints have been given to the branch where my a/c is opened. Still my account is not working.
Pl take neccessary action.


M/S LEELAMMA ROY

Customer care associative not provided correct information. I made transaction on dated 7th july 2016. I got debit for this transaction but. Transaction is till not happened at all. Could you please tell what happened about this transaction. Transaction details.
Amount is rs.3995.82 axis bank payment.

I had called your customer care many times but they didn't give me satisfied answers. Thank you.

I had upgraded my icici debit card to coral cord and in this card there is offer of buy 1 get 1 ticket free. when i am going to apply this offer every time there is occuring a errror message tha try again after 2 hours and whn i try again after 2 hours it didnt work. its so frustating for me. and i cant expect this tyoe of bank do these type of things.

My name is umesh. i have icici bank a/c. its second time that icici bank deduct amount as smab charge without any information. and a major think is that you can not talk in customer care no. because don't have any no. to talk regarding that. big brand but zero in service. i am a serried person. it's my weakness to continue with icici bank because its my sellery account.
And icici bank ivr system asking for card no. and atm pin. how is safe???

My name is sudhapanchabikesan. i made a imps transaction on 11th july 2016. try to do 2 times both transactions shows as error as failed, but amount is debited from my account but not even credited to the beneficiary account. i talk to customer care executive up-to today. more than 5 executive, each one telling different version of response however i ask them to take as a complaint/ request and send me the id for further escalation or otherwise connect to your higher officials, but they simply says we will do at the earliest.
I took the loan form same icici bank and 11th is my due date and it auto debited from my account, because of the above issue i can't to do it in right date. if the same kind of justification as a customer saying to the bank, bank will accept or wavier the penalty.
Date of incident - 11th july 2016
Account no[protected]
Transaction id[protected]
Transaction id[protected]
I request to the bank to credit back the amount to my account. and my sincere request to bank to tell the exact issue explain to the customer and time duration for resolving the same.