ICICI Bank Complaints & Reviews

Hello there,
Three days ago i treid to recharge my mobiwik using details of my newly active debit card.
It is icici debit card (Visa card).

When i used this card for online transaction first time process asked me to enter card number, name on the card expiry date.
I filled it properly with my name.
On next screen it asked me for valid from date, date of birth and atm pin.
I again filled it properly. But this time it rendered a message of invalid data.
I tried it few time and after 3-4 time it blocked my debit card for online transaction and showed me below message:
"for security reasons your verifeid by visa purchase has been prevented from being processed due to repeated entry of incorrect details. Your card has been blocked for online transactions at verifeid by visa merchants.

To unblock your card/login, please contact icici bank customer care.

To complete this purchase using another form of payment, click 'continue'"

I called the customer care it keep asking me "the numeric digit of your service request number". But i don't know any of such number and neither find it.
Please help me.
Here is my contacts:
Email: [protected]@gmail.com
Mobile no.: [protected]

Am the a/c holder of icici bank from last 7 years, i am having a zero balance a/c,
Now they have started charging rs.172.50 under this category (dcardfee).
And atmdec chg rs 28.75
I am not aware what type of charges are these.
They never informed me regarding these charges either by email or by letter.
Who has given right to icici bank to deduct the money without informing us.
Because we kept the money in bank that give right to bank that they can do anything whatever they want.

There should be some formal process for doing all these things. i want my money to be credited in my a/c which they have deducted from my a/c.

1 21/07/2016 atmdec chg/20-06-16/2012/25+st dr. 28.75
27/06/2016 27/06/2016 dcardfee2012may16-apr17st22.5 172.50

Nagarjuna d
A/c no:[protected]

Hi
This is in ref to loan number lpdel[protected] name israr a khan
I would like to request you to please give me one more month to pay off my due, please do not call anyone, i know i have been absconding from paying off my dues every month, i am going through a very tough time in my life which nobody knows inmjy family, and now icici loan recovery people started calling and torturing my family, i might commit suicide if that continues,

All i am requesting is to give me till 10th of aug i will pay off all my due, s
Realty is i never used the loan money, my friend used me for this and now i have to pay off, i am not running away, i will pay off for sure, i am too stressed due to this please help.

Hi,
I have a Salary A/C with ICICI Bank . I also been charged Rs. 58 for[protected] on 20/07/2016 with remark ATMDEC CHG/19-06-16/8445/25+ST.
This is my Salary account. Please look into the issue and let me know as soon as possible..

Dear sir/madam,

I am an account holder of icici bank for about 7 years. i am using my account for less frequently. because i got job in some other organization.
But when i check my balance through net banking i saw a charges are deducted from my account in the name of smab chgs-apr16+stax 67.50 a total of rs.517.5 date 13.07.2016 and again on 19.07.2016 the same was repeated smab chgs-may16+stax 67.50 a total of rs.517.5 without any prior intimation regarding the charges. my name vrd anil kumar p, account no is[protected], contact no-[protected], email: anil. m. [protected]@gmail.com.

I sincerely request kind authority to do the needful by recovering the deducted amount.

My name is suhas [protected]

I got a cali from icici bank visamaster card depatment branch gurgaon. i think its a fraud call n contact number is [protected] she told me her name is neha varma.
They told me you get some reward n cashback for credidcard. they deduct my amount rs. 2500. but plz told me how they know my contact number and i have icici bank credit card. i know i did mistake like share my deails but 1st up all its also your responsibilty to do not shares our single details like contact numbers to other banks or any agencies and you take a service chages for that how they know my number n card name? even very much calls comes from your side for offers so how we know its a fake or real??

Hi team,

I have a savings account, rd account, life insurance for myself and savings account, rd account and fd account for my wife. I deposited cash for my wife account they have charged 259 rs as anw charges and teller did not inform me about this. I am really not happy with the service. This was never mentioned while opening the account or shared with customers. Kindly refund this amount asap.

Regards,
Vijayababu
[protected]

I was given a gift card of icici visa corporate which i used only once or twice
As i mostly use my credit card. when i found that my card has expired i called the customer care to issue me a replacement card. customer care lady asked me to tell exact amount of last transaction on this card. as it happened months ago how can i recall the exact amount, no one told me that i have to remember exact amount if the replacement card has to be issued. so refused to issue the replacement card. so i cannot use the remaining amount of my card. i feel cheated.

Dear Sir,

I have made a trandsaction of Rs. 2000 from the ATM of Allahabad Bank in sector 34-A, Chandigarh, located on ground floor, front of Allahabad Bank. I have made the transaction in th evening around 5 o'clock, but I haven't received that amount from the ATM also no receipt, no sms, no email of that transaction. I have complained regardingthis to ICICI bank but they are saying that the transaction is successfull. I have made lots of efforts but not get my money.

I applied for personal loan loan from icicibank and on 16th july, 2016,, i got a call from them that my loan will be disbursed by that day evening. the status of my loan in iloan app was showing under disbursement process. but it wasn't disbursed till 18th evening. on 19th july, i called customer care and they told me additional documents are required and i should ask sales representative which documents are needed. meanwhile, the status of my loan changed to under process in iloans app. i talked to sales representative and he told me no additional documents are needed and my loan is approved.

Someone kindly tell me when will my loan get disbursed and what additional documents are needed, if any.


My application id is[protected].
Kindly let me know the status at the earliest as it is urgent.

Im unable to unblock my icici card and make online purchases. The customer care doesnt respond. Went to bank and they said google it. Really? This is why we have customer care. Then im going mad online and getting no solution. This all for forgetting one 3d secure pin. I dont know how you guys can have no remedy for anything and in such a time even start suggesting your plans and policies.

This is my second post for the same complaint, as i havent received any resolution nor any reply from icici bank,

Hello,

Myself pratik tarpara, i am a corporate as well as personal banking customer of icici bank since past three years. On analysing my saving account statements i found that the bank has charged me a total of inr 10, 800/- as mab charges. This is ridiculous. And the best part is i have never been notified about the monthly deductions via sms or e-mail so i never get to know the charges, the charges were different each month ranging from 18/- to 515/- and totalling to 10800/-,

On speaking to my friends about this charges, they told their bank reverses them... With the hope of reversal, i went to my branch, the executive was very rude to me, she was like dont u understand that you have to maintain minimum balance of 10, 000. I told her sometimes it is not possible to maintain and i do have regular deposits and withdrawal.. She was not ready to listen to me. I even told her that other banks do reverse the charges, she tells lets other banks do, icici do not reverse.. I lost all the hopes and completely dissatisfied with the customer support. Lastly, i told the mam that i want to close the account. Without even a second thought, she told me to fill the closure form and close the account... This kind of services you giving your customers? Is everything about profitability? Worst banking service i ever saw...

As a last try, i called up icici customer care, about lodging a complain regarding mab charges, the executive told me that you can go to branch and they will reverse it for you, i asked her two times, will they surely reverse? She replied yes..

Now i dont have guts to fight with the branch again...

Name: pratik tarpara
Contact: [protected]
Bank: icici bank
Branch: borivali-west, mumbai-400092
Account: savings
Acc no:[protected]

I have made a transaction via. icici bank atm using icici bank debit card. money got deducted from my account but i didn't receive the money from the atm. when i raised a complaint against this icici bank told me that money cannot be reversed as it is already paid as per records. when i requested for video footage in the nearest branch, it have been 3 days for video footage request but no solution. its really a harassment.

Hi i am raviteja tirumalla

I haven't subscribed never to my money service but still annual fee for - jul16-jun 345.00 rupees got deducted without any prior notice and any number of calls to customer care didn't help. Most annoyingly i can't even find 'unsubscribe' in the my money console. I really got pissed off.

Please unsubscribe me from my money service and pay me back my money.

Details: 15/07/2016 bil/[protected]/mm annual fee jul16-jun — raviteja tirumalla

Account details

Ccount number[protected]
Name raviteja tirumalla
Ifsc code icic0001120
Branch kavuri hills, hyderabad

Dear sir,
Last night i lodged a complaint in your sight for levying late fee charges and interest in my payment due in july 2016. Immediately after lodging complaint i have been receiving phone calls asking for details informing me that they will resolve the complaint. To day (19.7.2016) by 4.07 pm a phone call came from the number [protected] asking me the details of the complaint. Assuring me to reverse the excess charged in my credit card account they have asked me the otp which has come in my mobile. When i informed them that icici bank has advised me not to reveal the otp to any one, they asked me not to inform orally, they asked me to key in the figures when the systems ask for it. Assuming it is a genuine transaction i have keyed in the otp. But then it is for a transaction of rs. 10000 at paytm. This transaction was not put through in my account. A few mts later they informed me that the reversing was not successful and asked me to wait for a similar transaction. By 4.21 pm i received a message that a transaction of rs.4999 was made to one97 communica. I have neither received a message that"you have initiated a transaction of rs. 4999/..." nor any otp came for this transaction. I don't know how the culprits could able to put through this transaction without otp. Immediately i informed the customer care to block my card bearing no [protected]. Please arrange to look into the complaint and advise me the outcome

Yours
Sundaravadhanam

Dear sir

I am mr. Rakesh kumar got cheated by icici bank customer care.

Sir i paid rs. 637/- against examination fees to upsessb through icici net banking. The transaction failed, but money got deducted from my respective account (27 june 2016). But when i checked at upsessb site money did not get deposited (29 june 2016), hence i called icici customer care and register the compliant (29 june 2016). On the consecutive day (30 june 2016) i received call from icici customer care (Mobile no. [protected]), who gave reference about my complaint and ask me about transaction. After call, immediately i received message from the bank that rs.13, 826/- got deducted from my account against two successive transactions (Rs. 8990/- and rs. 4836/-), bank statement and e-mail related to the transactions are attached.

I will be very thankful if you take prompt action against the bank

Thanks

Rakesh kumar

Name - rakesh kumar
Account number[protected]
Bank - icici, (Ifsc - icic0000718)
Mob [protected]

Respected sir,

Despite of our several instructions given to icici, till bills for using credit cards are coming to us while long before we informed to discontinue the service of bill's utility pay. Due to your non compliance you are enforcing us to pay heavy penalty for non-payments of the bills.

I have asked for the call back for the cancel of the credit card num [protected]

Dear sir,
I am holding icici credit card for the past 15 years. My credit card no. Is [protected] (Earlier one is [protected]) i have been regularly paying my credit card dues every month without penalty. Last month i made mistake in my payment cheque (Erroneously entered the year as 2015) and the cheque was returned on 23.6.2014. Immediately on the same day i deposited a revised cheque which was cleared on 27.6.2014. I am surprised to note that i have been charged with a late fee charge of rs.600 and an interest of rs.1069.11. Having made the payment within the permitted time limit of 23rd i may be waived of the above charges. If you look into my past history for 15 years i never delayed payments in the past and paid any penalty or interest. Kindly arrange to advise me action taken to enable me to make payment for the current month.
My e-mail id is [protected]@yahoo.Co.In and my mobile is [protected] (Registered for my credit card).

Thanking you,

Yours faithfully
Sundaravadhanam p r

I am gayathri boddu. My cc no is 5241xxxx xxxx 5004.

Jan mnth mda (Minimum due amt) is 10, 910.00, tad (Total amt due) is 14, 045.07, and amt paid is 14, 000.00 (Rs.45.07 < 50, so omitted 45.07)
Feb mnth mda is 670, tad is 722.39, and amt paid is 700.00 (Rs.22.39 < 50, so omitted 22.39)
Mar mnth mda is 670, tad is 698.69, and amt paid is 700.00 (Rs.98.69 nearly 100, so paid upto 700)
Apr mnth mda is 670, tad is 673.94 and amt paid is 700.00 (Rs.73.94 near to 100, so paid upto 700)
May mnth mda is 640, tad is 648.13 and amt paid is 700.00 (Rs.48.13 near to 50, generally will pay 50, but paid 100)
Jun mnth mda is 620, tad is 621.23 and amt paid is 600 (Rs.21.23 < 50, so omitted 21.23 - charged)

If i had paid the rs.600 amt, am i not in a position to pay that remaining rs.21 also. I thought the credit card amt is far below rs.50, so omitted mistakenly.

Remaining all other mnths pymnts i have paid fully, but for jun mnth amt only i didn't notice the mda properly and paid 600.
For just not paying 20, charging rs. 575 (Late pymt fee 500 + srvc tax 75) is not at all good and that too for whom who pays the cc bills regularly and on time. I kindly request the amt to be reversed.

Also i do not even get the mini statement on my mobile even though my mobile no is registered. I just get the reminder that i need to pay the amt, but amt will not be mentioned in the msg. Icici bank is looting from their customers in these forms.

Icici bank is looting from their customers in these forms. With all these looting money (Late payments, service charges, etc), their md's, ceo's, vp's, & president's salaries are covered if considered from worldwide.

Recently one incident happened to my husband's icici savings account, his one friend has deposited amts of 50000, and his another friend had deposited 185000 four times and my husband did not know the rule about 4 times deposit in one mnth. Later when he checked the online mini statement, there was 484 charged for the 5th deposit. He did not expect the second friend will deposit the amts in parts, which is not at all a mistake from my side. At least bank officials should have said that there are already four deposits happened in this mnth and this deposit will be chargeable.

Given the space constraint, i'm not able to write all things here.

Dear sir/madam,


We have given to sanap & associates llp (llp no - aag-6746) current account opening to icici bank, borivali east branch in second week of june, 2016 with all required compliance of documents for account opening as per your bank norms & also under rbi compliance norms. i have received the feedback from rajni dubey madam that your account opening has rejected the branch manager due to lesser amount of cheque given by you (rs.25000). i personally visited to borivali branch so many times & branch manager waz always stays out for the meeting. the branch manager mr. siddesh hardiker met me in the branch on 8th august & request to give the cheque of rs.50000 & will open your current account in one days. since then i'm waiting for our firm account open in your borivali branch.


I have open my icici saving account in 2006 when your borivali branch has open since i have maintained the same till today’s date. (saving account no[protected]. i took rs.5 lakhs car loan for mahindra kuv100. & paying all the instalment within time to time. my car loan no is lamum[protected].
I do have credit card of your bank too. i'am not defaulter or no single cheque bounce in any of my any of account till now.


Since i have given submit the all documents to account opening to your icici bank, we're continuously taking the feedback to your sales officer & branch and they're promising me that your account has already open & will provide you the account no soon only. mean while i have open the account of my foundation & private limited company in two different bank in one week.

Aseem medical education foundation - kotak mahindra borivali west branch.
Shub-sandesh infrastructure & realty developer private limited - cosmos bank.


Kindly answer me the few questions here.

1) if your bank had not open the current account the why would you continuously give me the feedback to opening account??

2) i'm giving the rs.25000 cheque to you after seen the june month account opening notification to your bank the why you've the taken the rs.50000 cheque & keep holding the my account such long time???

3) if you have given us the idea about the overall the harassment your bank is going to do in the process of account opening the i would have prefer another option?

4) who is responsible for the opportunity cost & time loss etc?

5) the minimum balance is rs.10000 the why would keep holding the account till you’re not receiving big amount?

6) if you’re not interested to open the account or taking such long time then don’t take our documents at first stage only? (will open our account in some another bank account)

7) who is responsible for the continuous is lying?? bank or bank’s executive?


If i have not received the proper treatment being the consumer then i'll proceed the complaints “the state consumer forum” or report to rbi under “the banking ombudsmen scheme act, 2006”.


Thanks & regards
Nishant sanaap
+91 [protected]

For sanap & associates llp.
Office: 202, building no-86,
2nd floor, shree krishna nager,
Borivali, national park
Mumbai-400 066 india.
Mobile no. +91 [protected]
Delhi | indore | mumbai | thane