ICICI Bank Complaints & Reviews

Hi,

I am customer of icici bank ltd. and had request for a cheque book (ac.[protected] arount 15 june 2016 which had been delivered to wrong branch. now inspite of several follow-up i have still not received the cheque book and feeling helpless.

Please help.

I opened a HUF savings bank account with Deoghar-814112, Jharkhand branch.
As per the person visited my place, it was the first time the branch has opened an HUF account.

After account opening I asked for the User ID for online banking, which was denied because I was having just one mobile number which was already being used for my personal account. As per the branch I should get another mobile number to get User ID.

The above was discussed with Mr Arvind modi employee code 265594, I requested him to link my account with my existing account, the statement made Mr Arvind angry just because he was determined that such things are impossible and angrily said to me that I don't know anything and I should close my account which was very rudely.

I made a complaint via phone banking and was given a number SR[protected] on[protected] to be resolved in one working day. The same day I got a call from the branch by Mr. Jha who asked me the details about the incidence and said that he will call back after checking. he never called up and today on[protected] when I checked the status of complain online it showed it was closed yesterday only.

Now again I called up at phone banking, the person said that the branch has written to them saying nothing such thing has happened and has asked the customer to visit the branch to link the account.

I then asked the phone banking person that it means what ever happened with me was a false thing and I am lying and the branch statements are true. He said he too can't help me and asked to visit the branch to get things shorted.

The above incidence proves that a customer can never complain against an employee because if the branch denies any charges then the branch is free of any charges faced by a customer.

I humbly request the bank authorities to take some disciplinary action against the branch employees for denial of charges by an existing customer having no personal grudges against the employee.

If there is a provision to link two accounts then why the branch was not aware and because of which the whole incidence happened and why now I am asked to visit the branch again to get the two accounts linked.

+91-[protected]
Hemant n. sheth,
D/15 saibabadham,
Saibabanagar,
Borivali (w),
Mumbai-400092
13th june 2016
To,
Icici bank,
Credit card department,
Andheri west mumbai,

Subject: reversal of charges 7761.27/- for card no. [protected],

Sir,
I have to inform you that i have been charged rs. 7761/-for paying amount 11, 933.33/- in directly 1 installment instead of 3 as advised by icici as on statement date 29th may, 2013. request you to kindly see accounts statement of my said credit card no. we have had several talks with your representative on 18/04/2013 at 01.40pm with vanita madam for reversal. also on08/06/2013 at 1.20pm with priyanka, to continue further on 08/07/2013 at 4.05pm with priyanka, 08/08/2013 at 1.35pm with mamta, for reversal and
It’s is very clear from our side please do the needful and of rs.7761/27, and i will hand] over the credit card with me of icici bank and thanks for cooperation till today. if you have the same voice recording or any evidence about it then kindly provide the same then we shall surely pay the pending dues. but there is no evidence from your side about it till date.
We have inform that your charges will be revese in short time and note done by u and above all they have charge penalty and interest finally you are requested kindly reverse all the charges and clear my accounts and oblige.
Thanking you.

Yours faithfully,
Hemant n. sheth
[protected]

Dear sir,

We have a current account with the icici bank miller ganj ludhiana with following detail.

Name - s s enterprises
A/c no[protected]
Branch - miller ganj ludhiana
Ifcs code-icici0006319

We got the payment from of rs 2405000/- from ouir debtors. on[protected],
After crediting the amount the branch manager mr aneesh kumar has marked our account frozen temporarily without any information to us by telephonic & other way.

We visited branch daily biases but we did not get any reply.

After one month on[protected] the branch manager issues us a letter after many requests (letter is attached)

We replied that letter on[protected] with the supporting documents.
Manager refuses us to receive that letter but after many arguments he has received that reply (reply is attached)

But after that again he is taking this matter lingeron & not releasing our account

Please take necessary action against the bank so that we can get our amount & do our business

With thank

Uman saini

Enterprises
Ludhiana

The one time credit was fully repaid without default leaving no balance. Please stop sending reminders even after seven years after settlement. Bring the case before banking ombudsman for settlement. One time credit was thrust upon me as sales promotion and the amount repaid with out default as per agreement condition. No way i am responsible for the arbitrary fixing of liability whatsoever by the bank. My request is to verify the case and stop sending notice to me.

While online payment toward kv fee to union bank of india. an amount of rs. 1800/- deducted from my a/c no.[protected]jodhpur) at icici bank on 04 jul 16 but transaction was failed due to network problem and amount is not credited to union bank of india while amount of rs. 1800/- is deducted from my account. pls help me to revert back that amount to my a/c.

I have a wrong information by customer care officer by when I have call 12/13 June I have call my credit card problem on my bill on extra charge give me then I have call customer care then I have informed your email id was wrong so don't send my bill on my email address that time I don't know my billing cycle them I called customer care then update email &then say to me your bill was pay you your next bill generation you have don't give any extra charge pay I have confirmed 2nd call also that day so why give me extra charges I have call many time customer care but no answer any officers so I have complene &give me fast response please

Hello,

Myself pratik tarpara, i am a corporate as well as personal banking customer of icici bank since past three years. On analysing my saving account statements i found that the bank has charged me a total of inr 10, 800/- as mab charges. This is ridiculous. And the best part is i have never been notified about the monthly deductions via sms or e-mail so i never get to know the charges, the charges were different each month ranging from 18/- to 515/- and totalling to 10800/-...

On speaking to my friends about this charges, they told their bank reverses them...with the hope of reversal, i went to my branch, the executive was very rude to me, she was like dont u understand that you have to maintain minimum balance of 10, 000. I told her sometimes it is not possible to maintain and i do have regular deposits and withdrawal..she was not ready to listen to me. I even told her that other banks do reverse the charges, she tells lets other banks do, icici do not reverse..i lost all the hopes and completely dissatisfied with the customer support. Lastly, i told the mam that i want to close the account.without even a second thought, she told me to fill the closure form and close the account...this kind of services you giving your customers? Is everything about profitability? Worst banking service i ever saw...

As a last try, i called up icici customer care, about lodging a complain regarding mab charges, the executive told me that you can go to branch and they will reverse it for you, i asked her two times, will they surely reverse? She replied yes..

Now i dont have guts to fight with the branch again...

Name: pratik tarpara
Bank: icici bank
Branch: borivali-west, mumbai-400092
Account: savings
Acc no:[protected]

My name: mukesh kumar
My savings bank a/c. no.[protected]
My user id: ickumaric

User id is disabled. i could not log in my account. please unlock my user id.

I have a demat account in icici bank for 2 and half years now. when i checked my bank transactions and i found that there is one debit transaction '58348463 dp chgs till may-16'---- inr 575.00'. when i created the demat account, i was not told about the dp charges, it was told me by the icici representative that it is free of cost and it will never be charged and also i did not get any message alert in my mobile which is registered with mobile banking with icici. my icici account number is[protected]. this is completely unacceptable and please refund my amount. my phone number is [protected]

Hi All,

Around 515 amount charged from account for SMAB Chgs OCT15 .Kinldy check and re fund as soon as possible .

Customer ID : AR[protected]
Contact No .[protected]

Can you please check and let me know the reason for debit and re fund immediately

I am applied for Credit Card vide application No. N[protected], but no any action has been taken by the bank authority on my application. Therefore I submit the complaint to ICICI Bank vide No. SR[protected] dated 16.06.2016 but icici bank no any actin has been taken till date on my application. So you are requested to take n/a and intimate to me.

I already lodged compliant against personal loan recovery agent on 21.6.16, I once again lodged compliant against loan recovery agent is dealing with me very harassment approach and he has continuously calling to my wife school`s office to use bad words against recovery loan I have explained now my wife is not involved at any cost in my personal loan so my is going to police complaint ICICI bank and recovery agent and you will pay compensate amount of Rs.10, 00, 000.00 to my wife through consumer court and In future you will not eligible ti claim personal loan payment you will pay to us compensate amount. In receipt of this complaint within two days you will directly to response (without your recovery agent) or other wise I will take necessary action against ICICI bank and recovery agent. I have given below details agent phone number and address for taking necessaryactions against your agent.

Personal Loan No. LPCHE[protected]

Agent Name Udaya

Address: No.24, South Face, Ambattur Industrial Estate, Ambattur, Chennai
Phone:[protected]
Mobile: [protected], [protected],

Dear Sir/Mam,

I have Salary account in ICICI Bank from December 2014. At time of opening the Salary account, the ICICI executive requested for opening ICICI Demat account which they committed that there will be No Annual Charges for Lifetime for Demat Account.
I have not registered and Logged-In in ICICI Demat account and not used the Services.
Request No : SR[protected]
I have received the Statement of...

Dear sir/mam,

I have salary account in icici bank from december 2014. at time of opening the salary account, the icici executive requested for opening icici demat account which they committed that there will be no annual charges for lifetime for demat account.
I have not registered and logged-in in icici demat account and not used the services.

I have received the statement of bill for charges of demat account of rs. 690/- through courier on 25 june-2016, which i should not have received. so i have requested for closure of demat account and completely waive off charges on 27-june-2016.
The charges were debited from my account on 28-june-2016, even after the executive from the icici bank branch said that the charges will not be debited and will be completely waived off, if charges is not debited from my salary account.

As the charges are debited from my account, so request you to please reverse the charges and credit the amount of rs. 690/- in my salary account.

Demat account no : [protected]

Please do the needful and credit the amount of demat charges deducted from my salary account of rs. 690/- and close the demat account and all services related to demat account, so that no charges are incurred in future.

Thanks & regards,
Rahul jain

Yesterday I try to withdrew Rs.1000 via Indicash ATM.I didn't take the amount but it showed temporarily not available. And I got message in my registered phone number as "Amount is debited" . I attached the image below.My debit card number is [protected].Please do the needful.

I have a Demat account in ICICI bank about an year. When I checked my bank transactions and I found that there is one debit transaction
“61900335 DP CHGS TILL APR[protected].48(08/06/2016)”.
When I created the Demat account, I was not told about the DP charges, it was told me by the ICICI representative that it is free of cost and it will never be charged and also I did not get any message alert in my mobile which is registered with mobile banking with ICICI.
This is ridicules form ICICI, I need money back at any cost.. moreover I didn’t received any message / call regarding this.. if you can see my account statement I was regularly maintaining baleens for Mutual Fund purpose and just because of your irresponsibility for the month of June I didn’t paid anything for my Mutual Fund who is responsible for that.
I need explanation for this..

Details:
Name: Rajeshwar Kumar Palthy
A/C No:[protected]
Contact No:[protected]

I was paying my college registration fees, when i go to the transaction page and paid the money, the money is debited from my account i. e (₹ 10115) but receipt is not generated.
Mobile number
Transaction dt: 22/06/2016
Reference number: 74678446175516001281554
Transaction details: mops-sbc-cr-card-e mumba in
Amount: ₹10115
Transaction status: failed

Can i cancel the sanctioned loan.? I am able to see the status of my loan as sanctioned 1 week ago. But till now i didn’t get any update through call. I have given my cheque and signed documents by accepting the loan. How many days i need to wait to get the status? If it is cancelled also i don’t have any problem but just give some update at least i can proceed further. I keep on sending email to ask the status of the loan. But i didn’t get any response from them.

At least revert back the signed documents and cheque i have given.

I keep on sending mail to the below mails. But i did not get response from any one of them.

Nagaraj n /rbg/ibank/blr (N. [protected]@icicibank.com); venkata perumalla /rsppg/ibank/blr (Venkata. [protected]@icicibank.com); vandana gangwani /rsppg/ibank/blr (Vandana. [protected]@icicibank.com); swarna y /rsppg/ibank/bang-commi (Swarna. [protected]@icicibank.com); 'neha rathi /rsppg/ibank/blr' (Neha. [protected]@icicibank.com); charu sharma /praagri/ibank/blr (Charu. [protected]@icicibank.com); 'navin sharma /rsppg/ibank/blr' (Sharma. [protected]@icicibank.com); 'meenu maheshwari /rsppg/ibank/blr' (Meenu. [protected]@icicibank.com); kurapati sandeep /rsppg/ibank/blr (Kurapati. [protected]@icicibank.com); murugesh k /rsppg/ibank/blr (K. [protected]@icicibank.com); mayank saraswat /rsppg/ibank/blr (Mayank. [protected]@icicibank.com); kusum nayak /rsppg/ibank/blr (Kusum. [protected]@icicibank.com); aman shivhare /blg/ibank/blr (Aman. [protected]@icicibank.com); khusbhu maheshwari /blg/ibank/blr (Khusbhu. [protected]@icicibank.com); riddhi gohel /rsppg/ibank/bang-commi (Riddhi. [protected]@icicibank.com); punyasree hp /rsppg/ibank/blr (Punyasree. [protected]@icicibank.com); mahipal yenreddy /rsppg/ibank/blr (Mahipal. [protected]@icicibank.com); praveen shettigar /rsppg/ibank/bang-commi (Praveen. [protected]@icicibank.com); 'kolluru. [protected]@icicibank.com'

My Credit card No [protected] My last payment of cheque drop into ATM Box ICICI Branch near deenpur Najafgarh on dt 6-6-2016 and my due date was[protected]. But Bank has charged late fees & interest It is wrong charges
But Bank said that they will not reverse charges